Virgin Media Outage Report in Yalding, Kent, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Yalding, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yalding, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Yalding, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Maidstone, Tonbridge, Rochester, Gillingham, Longfield, West Malling, Chatham, and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 1 day ago |
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Internet | 4 days ago |
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Internet | 4 days ago |
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TV | 12 days ago |
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TV | 12 days ago |
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TV | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yalding, England
Latest outage, problems and issue reports in Yalding and nearby locations:
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Matt Goss ๐ณ๏ธโ๐ (@Matt_Goss) reported from Royal Tunbridge Wells, EnglandSo far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. Iโve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
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Rochester Boy. ๐ฌ๐ง๐ฌ๐ง๐ฌ๐ง (@polhilljim) reported from Rochester, England@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Ben Thapa (@BenThapa82) reported from Groombridge, England@SkyHelpTeam @skytv Wondering if @virginmedia might be able to step in here, and provide a decent service for me in TN1 instead. Always been happy with your service and was sad you werenโt able to cover my London address. ๐ค๐ฝ
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Julie McCarthy (@jooz282) reported from Rochester, England@virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?
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Gaรซlle Coyle (@GaelleRTW) reported from Royal Tunbridge Wells, England@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
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Rochester Boy. ๐ฌ๐ง๐ฌ๐ง๐ฌ๐ง (@polhilljim) reported from Rochester, England@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
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๐ณ๏ธโ๐๐ณ๏ธโ๐Simon Winstanley ๐ฌ๐ง๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@Winclouduk) reported from Rochester, England@virginmedia is there internet issues in the Medway area?
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Steve Anderson (@SteveyA_18) reported from Royal Tunbridge Wells, England@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so Iโm stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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Elise (@elise_john85) reported from Maidstone, EnglandAwesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!
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caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
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Rochester Boy. ๐ฌ๐ง๐ฌ๐ง๐ฌ๐ง (@polhilljim) reported from Rochester, England@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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South East Timber & Damp (@SETimberDamp) reported from Maidstone, EnglandHanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia
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Ella (@helloellaxo) reported from Maidstone, England@virginmedia Hi, Iโm switching to Virgin broadband next week (being installed) but my Now broadband doesnโt end until the 11th, is that going to be a problem? Can it still be installed? Thank you
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Julie McCarthy (@jooz282) reported from Rochester, England@virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.
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StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, EnglandJust in case anyone is thinking of signing up to @virginmedia before Christmas. Donโt! They are an appalling service company. I know I am with them. But not for much longer.
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Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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Richard Stanley (@RichAlStanley) reported from Maidstone, EnglandHave paid ยฃ26 for HD live download and quality is terrible @virginmedia. Its pixallating and freezing @SkySport. Is this going to be sorted out? Why is there no message on screen explaining theres a technical problem ?
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Dave Jones (@davemole85) reported from Royal Tunbridge Wells, EnglandPoor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, EnglandInternet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James (@NiffudSemaj) reported@virginmedia I have been trying to contact someone in support regarding my bill for weeks now but am unable to get through on 0345 454 1111. I have also tried using chat but get delayed replies. Help!!!
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Kerami Roberts (@moKsEsRyAcMoIw) reported@virginmedia Internet going on and off all morning ๐ Please help guys. Ask for my phone number and call me. Im on the phone a second time trying tk get through. Im disabled. This is how I keep in contact with the outside world. My daughter is having a nightmare doing remote learning...
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Joshua Roberts (@DJJoshuaRoberts) reported@virginmedia Itโs Monday afternoon and my @virginmedia internet has stopped working again ๐ Seriously guys, this is one shoddy service.
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Sarah Canning (@SarahCanning19) reported@virginmedia I need to speak to someone. I have exhausted all online forums and troubleshooted many times. I need an engineer to come and see what the problem is this week or I will be looking elsewhere for broadband.
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Dayo Adepoju (@wavieraxe) reported@virginmedia Been having intermittent connection issues with my broadband all weekend and now it's Monday and I can't do any work or get kids on zoom classes, calls aren't going through. Please Virgin what is going on?!
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Georgina (@georgina_jgr) reported@virginmedia upload speed is down to 1-2 mbps again, its always on weekdays, picks up around 8pm however it isnt good enough as i stream, i had an engineer come sunday who couldnt do anything bc the internet works decent on weekends. Need help asap
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zahra (@zahrasagir04) reported@virginmedia Done the service check and it says no known issues but my internet is up and down
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nicola crane (@nicolacrane1) reported@virginmedia can I please have some action to my complaint 81482_2181 I canโt log on online as I am not a customer any more . Resolution promised 4 months ago and bad debt still on my credit report
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Helen Stephanie (@enchanted1966) reported@virginmedia @IsabellaLibrand Dont bother Isabella. They asked me this yesterday and nit heard from the again since. Communication from them is appalling. Time to go to the @financialombuds I think as paying for a bad service
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Mark Finer (@finastokie) reported@virginmedia how do I cancel my subscription