Virgin Media Outage Report in Yalding, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Yalding, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yalding, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Yalding, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Royal Tunbridge Wells, Tonbridge, Rochester, Gillingham, Longfield, West Malling, Chatham, and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone
|
Total Blackout | 5 hours ago |
|
Royal Tunbridge Wells
|
Internet | 3 days ago |
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Maidstone
|
Internet | 6 days ago |
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Tonbridge
|
Internet | 6 days ago |
|
Rochester
|
TV | 14 days ago |
|
Rochester
|
TV | 14 days ago |
Community Discussion
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Virgin Media Issues Reports Near Yalding, England
Latest outage, problems and issue reports in Yalding and nearby locations:
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Joe Gallant (@jgchurchcomms) reported from Snodland, England@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
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Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England@virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards
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Joe Gallant (@jgchurchcomms) reported from Snodland, England@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
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Ant (@Ant_RTW) reported from Royal Tunbridge Wells, England@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Mickey Hill (@MickeyHill83) reported from Maidstone, England@virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.
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Elise John 🍊 (@kentgirlie) reported from Maidstone, England@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
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Caroline roberts (@carolinerob36) reported from Royal Tunbridge Wells, England@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
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Suzanne D Edwards (@TicTac1985) reported from Gillingham, England@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!
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Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
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Kelly 🐰 (@Kelly_QPR) reported from Rochester, England@virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.
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john groves (@john_groves1308) reported from Maidstone, England@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
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Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!
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Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, EnglandIt's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
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Neil Mead (@neilmead) reported from Gillingham, EnglandAwful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed
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Simon Chapman (@_SimonChapman) reported from Rochester, England@RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Wratten (@SarahWratten) reported@virginmedia trying to get hold of someone who can help has been a joke. All I want is someone to come and look at this! It’s unsafe and installed by you! I have rung numerous times and been palmed off every single time. HELP.
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Phil (@phil_miller87) reported@virginmedia The complaint was raised through your WhatsApp. I have spoke to them again today. They said it's not possible to ring me. I showed them the screenshot and then said sorry, we will ring you within 2 hours. 5 hours later still nothing. sthey are as useful as a chocolate teapot
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Amy Lou💁🏼♀️ (@amylouise1505) reportedAbsolute disgusting attitude received from two @virginmedia customer service colleagues!
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Bill Duncan® (@Real_BillDuncan) reported@virginmedia Your lieing to a #Loyal customer been on the phone and your telling me £57 a month is the cheapest you do,its all LIES. #TheCustomerIsAlwaysRight
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Jeanette M (@Jeanettem48) reported@Real_BillDuncan @TalkTalk @virginmedia My virgin went to £58, after trying talk talk who totally let us down I cancelled within the 20 days cooling off period, rang virgin back and they offered a new deal of £35 so I took it.
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Ian1558 (@Ian1603) reported@virginmedia Thanks - still issues but I have checked the service status site and that site has confirmed I still have issues. Asked me to check again in four hours. If still not fixed they will book an engineer
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Patricia F (@patfxl) reported@virginmedia I have signed in my account to check many times now and followed all the usual reboot... and done hard reset as discussed with your team. There is obviously an issue at a different level but there is no communication
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Tony Conway (@tonypconway) reported@DeanManoranjan @virginmedia I managed to nail down the extremely specific rhythm for when it makes the DHCP offer - end of the blinking white light/beginning of the blinking green light - during its boot process after 8 or 9 reset cycles this morning. Still had to reboot my Nest router...
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Pete (@hat_maker) reported@virginmedia ... Happy to take my money each month but are seemingly impossible to contact via phone or online. Only need a new remote (and the order new remote page online doesn't work!?) Please contact me ASAP
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Amy Lou💁🏼♀️ (@amylouise1505) reportedRude attitude just received from two @virginmedia customer service members! Putting my bill up without telling your customers, is apparently something they do now!