Virgin Media Outage Report in Yalding, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yalding, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yalding and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Yalding, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Rochester, Royal Tunbridge Wells, Gillingham, Longfield, West Malling, Chatham and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Tonbridge |
Internet | |
| Rochester |
TV | |
| Rochester |
TV | |
| Rochester |
TV | |
| Royal Tunbridge Wells |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yalding, England
Latest outage, problems and issue reports in Yalding and nearby locations:
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Matt Goss 🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Ella
(@helloellaxo) reported
from
Maidstone, England
@virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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Ben Thapa
(@BenThapa82) reported
from
Groombridge, England
@SkyHelpTeam @skytv Wondering if @virginmedia might be able to step in here, and provide a decent service for me in TN1 instead. Always been happy with your service and was sad you weren’t able to cover my London address. 🤞🏽
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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TDF TT
(@TDF_TT) reported
from
Gillingham, England
@virginmedia TV outage ME4?
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
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Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yve Clark
(@YveClark) reported
@virginmedia What can I say? The definition of madness is to continue doing the same thing and expect a different result. THAT DOESN'T WORK
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mike white
(@m1kewh1te83) reported
@novahob @virginmedia Virgin media's ****, I got the new router and 1gb broadband and I'd rather go back to the 100mb which more reliable, hub 4 does nothing but disconnects devices. Phones etc...you never ever touch 1gb download speed, some times at night it's capped to 50mb. It's ******* ****.
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John Lawrence
(@Jayemel68) reported
@virginmedia I will. But if that doesn't work I'll get in touch with Sky. Will try now. But I'm wasting too much time with this. I'll try now and let you know how I get on
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Mo
(@50sEKBOY) reported
@virginmedia bandwidth on smartphone keeps defaulting to 5.0 from 2.4. 5.0 speed this morning doesn't get above 15 but 2.4 runs at 80, so I want latter. But many times this morning I've found automatically defaulted to very slow 5.0. Comments/Advice appreciated. #virginmedia
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Sarah Vincent
(@vinniesarah) reported
@StantonWarriors @virginmedia I called them today, I’ve had terrible internet, on/off etch turns out they are doing upgrades but have had no comms at all!
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Michael Phillips
(@Ellpeegram) reported
@virginmedia For Christ sake!!!!! I do not have a means to call anybody, I do not have any other phone 📱…. Can@you please have someone call me, or you DM me with how you can help me. I have not had a phone since Thursday ..I can only@be reached on WhatsApp
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⭐️Steve Botham
(@_SteveBotham) reported
@virginmedia I am however still dismayed at the level of your service. Service dropping out is not acceptable for a cloud based business.
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John Lawrence
(@Jayemel68) reported
@virginmedia I am. I have gone through security checks with my las payment amount, last payment date and sort code. You then verified I am who I am but cant change the online login.
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Michael Phillips
(@Ellpeegram) reported
@virginmedia Can’t login to my online account, won’t recognise my username or password. I’d appreciate if someone called me. THIS IS MORE THAN FRUSTRATING, haven’t had a functioning line/network since Thursday, I’ve spent £35 calling that expensive number from other lines
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chloe bailey
(@chloelizbailey) reported
@virginmedia Completely understand that but reasonable charges for loss of service (seeing as it happens once a month) should be available. What is the written formal complaints procedure