Virgin Media

Virgin Media Outage Report in Yalding, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Yalding, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yalding and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Yalding, Kent, England 11/23/2025 14:10

November 23: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Yalding, Kent, England

The most recent Virgin Media outage reports came from the following cities: Gillingham, Shoreham, Maidstone, Rochester, Chatham, Sevenoaks, Tonbridge, Royal Tunbridge Wells and West Malling.

Loading map, please wait...
City Problem Type Report Time
United KingdomGillingham Total Blackout
United KingdomGillingham TV
United KingdomShoreham Internet
United KingdomMaidstone Internet
United KingdomRochester Internet
United KingdomRochester E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Yalding, England

Latest outage, problems and issue reports in Yalding and nearby locations:

  • alancollinspdb Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England

    It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...

  • alancollinspdb Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England

    @virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!

  • TicTac1985 Suzanne D Edwards (@TicTac1985) reported from Gillingham, England

    @virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later

  • Dank1382 Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England

    @virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout

  • Peter_AFC_ J.C (@Peter_AFC_) reported from Rochester, England

    @virginmedia would someone please be able to contact me. Having WiFi issues think HUB needs replacing. Unable to call in as closed and chat system having no luck. Need WiFi to work from home.

  • neilmead Neil Mead (@neilmead) reported from Gillingham, England

    Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed

  • carolinerob36 Caroline roberts (@carolinerob36) reported from Royal Tunbridge Wells, England

    @rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia Look at the thread, it’s not me that’s not receiving your service!

  • Kelly_QPR Kelly 🐰 (@Kelly_QPR) reported from Rochester, England

    @virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.

  • LiamWren liammwren (@LiamWren) reported from Rochester, England

    Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia

  • yiddo71 Mark Gould (@yiddo71) reported from Gillingham, England

    @virginmedia are you going to follow sky and cancel our sky sports subscription

  • CathRoseBiebTWx CatherineRosex (@CathRoseBiebTWx) reported from Rochester, England

    @virginmedia my grandads phone hasn’t worked in a week! He doesn’t have any of his phone numbers, so can’t contact anyone other than me! I don’t live close so can’t help him!He’s 78 with no phone and you told him I don’t know when it’ll be fixed! Terrible service!

  • Ant_RTW Ant (@Ant_RTW) reported from Royal Tunbridge Wells, England

    @EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!

  • jgchurchcomms Joe Gallant (@jgchurchcomms) reported from Snodland, England

    @virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia during these hard times any chance off adding movies to my subscription for free for a while. Help keep kids entertained. Ta

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!

  • jgchurchcomms Joe Gallant (@jgchurchcomms) reported from Snodland, England

    @virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.

  • Scottmills101 Scott mills (@Scottmills101) reported from Hildenborough, England

    @virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers

  • Dank1382 Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England

    @virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pinkjj27 FLEUR JJ Webb (@pinkjj27) reported

    @virginmedia lol I am just going to go somehwere else i am looking now. like i say i like virgin but things go wrong too often & you just send patonizing messages then **** £1 of the bill for 4 weeks with no or very little service. I wont be paying my bill or any leaving fee take me to court

  • rachyroo1977 Rachel Mellin (@rachyroo1977) reported

    @virginmedia The problem is that they are one and the same company. My agreement is with media if I go to get a new phone it’s on media website but when it comes to things like this it becomes separate again. It makes mobile customers feel like they see second class

  • Ant_if4 Marcos 🇨🇺✊🇵🇸 (@Ant_if4) reported

    @OwainGlandore He really is the worst analyst. I was introduced to to him by his appearance on virgin media. And I still don't know what his qualifications are except blowing smoke about the govs COVID strategy.

  • tiffanyct_ Tiffany (@tiffanyct_) reported

    @virginmedia been on hold for 45 trying to cancel my contract, is there a quicker way to do this?

  • rachyroo1977 Rachel Mellin (@rachyroo1977) reported

    @virginmedia @O2 Hi I’m a virgin mobile customer. Been trying to log in but no joy. Is it because I’m on mobile not media.

  • derrickca Del 🌈 (@derrickca) reported

    @virginmedia Thank you, but we’ve lost all confidence after 8 years of problems and no permanent fix. Just waiting for the contact to end then we’re off. Thanks anyway, not your fault

  • carl_mc Carl McCarthy (@carl_mc) reported

    @virginmedia @O2 Hi I am a Virgin media broadband customer and joined O2 on 4th November. When will my Volt Broadband boost be activated as its still currently at 100Mbps.

  • rachyroo1977 Rachel Mellin (@rachyroo1977) reported

    @virginmedia @O2 Hi. I’m. Virgin Mobike customer but can’t seem to log in. Is this because I’m with virgin mobike and not media.

  • moretalesfrom mark (@moretalesfrom) reported

    @virginmedia hi, we’ve had router connection but no service since around midnight, is this a widespread problem or specific to our connection? The router has the still white light so it looks as though all should be well.

  • JohnOByrne6 John O'Byrne (@JohnOByrne6) reported

    @VirginMediaIE still no broadband. Still impossible to get through. On hold for hours and then get cut off. No service and being completely ignored. Dreadful service from Virgin media