Virgin Media Outage Report in Yalding, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yalding, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yalding and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Yalding, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Royal Tunbridge Wells, Tonbridge, Rochester, Gillingham and Snodland.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Wi-fi | |
| Maidstone |
Total Blackout | |
| Royal Tunbridge Wells |
Wi-fi | |
| Tonbridge |
Phone | |
| Chatham |
Internet | |
| Maidstone |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yalding, England
Latest outage, problems and issue reports in Yalding and nearby locations:
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adedeji adebayo
(@kanur1) reported
from
Maidstone, England
@virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated
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Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Ann Hepper
(@AnnHepper) reported
from
Aylesford, England
@virginmedia when will you be sorting out the appalling connection issues in the ME20 area which has been going on for months.. appalling service
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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Rockwell7 😷
(@Rockwell7) reported
from
Maidstone, England
@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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Ann Hepper
(@AnnHepper) reported
from
Ditton, England
@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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YourBaap
(@YourBaap_) reported
@virginmedia Virgins aren't supposed to go down. My wifi is screwed, yet again.
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ElitaAuto
(@ElitaAuto) reported
@virginmedia It's been 3 days on the chat and your rep refusing to give me a link or email to complain? Is it not your responsibility to provide to a customer info how to make a complaint?????????? So I'm asking here HOW TO COMPLAIN please?
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Halloween Jack
(@red_mutant_eyes) reported
Lord, the @virginmedia ‘support’ on their webpage is a dog’s breakfast of such epic proportions that it almost seems deliberate. (1) No live chat option. Or if it exists it is hidden. (2) If you call them they tell you about 6 times to hang up and go to the website.
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Alcoholic Ominous
(@AlcoholicOm) reported
@virginmedia The whole point of my complaint is that this number puts me on hold for hours.
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Bota
(@BotaF12016) reported
@virginmedia PLS DONT GIVE ME THE BEST TIMES FOR THE PUBLIC TO LOOK LIKE IF WE ARE ALL HERE STUPID AND YOU TRY EVERYTHING WHICH YOU ARE NOT. DONT YOU THINK PEOPLE TRY ALL SORTS OF HOURS? HIRE MORE PEOPLE AS YOU CHARGE A LOT
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Bota
(@BotaF12016) reported
@virginmedia READ MY MESSAGES- THERE ARE MANY UNSATISFIED CUSTOMERS AND IF YOU THINK YOU CAN GET AWAY WITH POOR CUSTOMER SERVICE THAT IS NOT GOOD
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Chris Brandrick ✌️
(@chrisbrandrick) reported
@virginmedia To reset stuff. Which doesn't solve it. Constantly slow speeds and intermittent service. Any solutions offered either don't work, or work for all of an hour before it flakes out again.
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Huw is a Design Person™️ 💙 僅 四角 光!®
(@Littlepixel) reported
@virginmedia Yesterday it said 'fixed by 15:45 Wed' after a day of outage - then it said 'fixed by 17:45 Thur'. But now the site has airbrushed that and says 'no issues reported' - but they remain. (yes I've rebooted the router and all that sort of thing)
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Claire
(@clairemccarte) reported
@virginmedia missing training on first day of new job due to WiFi connection dropping off continuously. Months of problems. So disappointed.
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Kate Morley
(@KateBeaRubi) reported
So I have finally cancelled my @virginmedia account which I opened on 18 February. During that time they have supplied no internet and no TV to our home, and I have incurred stupid bills for data to enable my business to function. Fun times