Virgin Media Outage Report in Wythenshawe, Manchester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wythenshawe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wythenshawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 26: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wythenshawe, Manchester, England
The most recent Virgin Media outage reports came from the following cities: Hyde, Manchester, Stockport, Oldham, Sale, Macclesfield, Northwich, Stalybridge, Warrington, Altrincham, Wilmslow, Salford, Dukinfield and Irlam.
| City | Problem Type | Report Time |
|---|---|---|
 Hyde |
Internet | |
| Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wythenshawe, England
Latest outage, problems and issue reports in Wythenshawe and nearby locations:
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia That’s where I started, two days ago. The live chat sent me over to the WhatsApp service, so I wouldn’t be ******* waiting on my phone etc. I’ve given my details so many times, I practically know my account number by heart now. If you look through the chat history, you can see
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Dave/Давид 🇺🇦
(@twiddlemeister) reported
from
Cheadle Hulme, England
@virginmedia All status checkers say no outage reported, which is rubbish because I know of at least 4 people who have reported issues in this area.
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia tried all day to get through on phone to discuss end of contract notification. No joy. Left on hold and then cut off. How do we get to speak to someone. Shocking service.
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia Done that. Have been in a queue since 8.30am. No joy. Do we have to spend the whole day like we did yesterday trying to get through? Never come across such shocking service from any company before
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Then please at least have the grace to tell me so. I’ve been a customer so long you’d think I might be due some support, but this last year has just been dreadful. I’ve taken a phone contract I don’t want and been unable to get explanation for billing variances. It’s just ****.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Sorry. I was ******* emailing you my complaint. I am available now, if this is just the five minute process I was promised. I simply just want to get this dealt with…
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Warrenesco Jacksonovakov
(@izzwoz) reported
from
Ashton-under-Lyne, England
@iainmcm1 @virginmedia They cut two of my calls off after just over 1hr. 8 hours on WhatsApp yesterday and Retentions never responded. Back to back of queue today. Disgraceful
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
from
Oldham, England
I don't WTF your customer service team are doing, from transferring me to the moving team, then being transferred to cancellation, then put on hold twice, now it looks like I'm being transferred back to the moving team. @virginmedia - shambolic!
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Joe
(@Joe95976011) reported
from
Atherton, England
@virginmedia worst customer service ever
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I’m hoping to speak to the movers team on WhatsApp. I’ve now had an actual human being the line, who says I’ll be connected soon. But that’s what the messages about have said every time. 🙄 I can book in for 1.30 on Monday, but I’ll cancel if I speak to someone sooner, ofc
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia On phone now since 0830 this morning. Still on hold. Also tried on what's app. Still waiting to be put in contact with an agent. Shocking service
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Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia and once again we have no Internet services. This is without doubt a terrible service.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia than it’s worth, even after being with your service since it launched.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia This the second time I’ve been on hold for an agent today. Just started the third time. I’d also note, in the bottom message, there is no ‘handy link’. There never is. I may have had that message more than ten times now. I just want to tell someone our new address before we move
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Dave/Давид 🇺🇦
(@twiddlemeister) reported
from
Cheadle Hulme, England
@virginmedia Yes it’s an outage and not an issue with our modem, or else others wouldn’t be affected. I’m on your business line, and whilst I appreciate that might not be something you can look at directly, it’s clearly an issue that needs resolving for everybody.
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Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia the advert offering new customers Superfast Broadband for £20. Is it not right that you take care of your loyal customers first, those that have been with you for 10 years plus. Considering the energy situation it would help.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia And I’m at the limit of my stress capacity. Please let me tell someone our moving date and transfer our services, or cancel my contract. I’m tired of this now. I really am genuinely sick of this, to the point where it’s impacting my health. If you don’t want my custom…
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I’ve been trying to do this via WhatsApp for three days now. I’m in a never ending loop of getting to the point where I’m referred to a agent, in the queue, & a couple of hours later, I get asked if I’m moving house, and the whole process starts again. It’s has just started again
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Warrenesco Jacksonovakov
(@izzwoz) reported
from
Ashton-under-Lyne, England
@virginmedia Seems your business model is never answer when someone wants to leave. 8 hours on WhatsApp yesterday totally ignored by Retentions. Queuing on phone again 30min probably get cut again after 1 hour.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Altho, I’m not sure how I would cancel it…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Saxby
(@gazsax) reported
@virginmedia hi guys can you confirm if you are having any broadband issues in the SM4 postcode. Your email says it’s fine then issues then fine again.
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Mueen Pasha
(@MueenPasha5) reported
@virginmedia I am contacting them through Whatsapp, as my previous experience calling is that I will wait ages to get through, then the advisor will hang up or disconnect the call either by mistake or because they don't want to deal with the matter.
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LN Complains
(@lns2022uk) reported
@virginmedia Maybe i'm getting old before my time, but when I was younger and infact worked in call centers myself, when someone said "can i speak to a manager" they could speak to one on that call not wait 72 hours to speak to them. In what world is that good customer service?
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Leon Spight
(@leonspight) reported
@virginmedia Hi there what’s the issue in TW12 as all services TV, phone and broadband have been down since approx 10am. Also the Virgin Media mobile service appears to be impacted as well as services are running very slow?
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Emma Creasy
(@CreasyEmma) reported
@virginmedia Just adding to issues for my complaint to CISAS - promised a web chat at 6, shock I’ve been sent nothing
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Robert_spyhacker
(@Robert_spyhack) reported
@chrishenry88 @virginmedia There’s a good chance of recovery. message me @Robert_spyhack on Twitter or insta would help you recover you account.hit me up.
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Gem
(@BatgirlRocksxo) reported
@virginmedia No, didn’t know there were issues in the area. A lot of households in the area lost wifi around 9am this morning, which is when this “work” began, supposed to have finished by 3pm but we still can’t get online. Router is solid green line or flashing green line and green arrows.
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Barry Salkin
(@BarrySalkin) reported
@virginmedia Because you’d not want to be sure to give correct info on notice to disconnect in a thread about customer being given incorrect info on notice to disconnect… Folks who didn’t have any other option for TV (if reasons not to have a Sky dish) and/or folks who previously only (1/n)
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Seb
(@Seb_lr) reported
@virginmedia adopted a new sales technique? Placing orders on my behalf without myself explicitly confirming if I’d like to proceed, then calling to fix the issue and being told I can’t cancel it…
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Tom Parker
(@TomFoolerySays) reported
@virginmedia Sorry but that's unacceptable, I've now got to call you for the 18th time to sort the same issue. I've lost days of work, money and patience down to this. I expect my broadband to be fixed tomorrow and a reimbursement of my funds.