Virgin Media Outage Report in Stretford, Trafford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stretford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stretford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 22: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stretford, Trafford, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Bolton, Warrington, Sale, Salford, Bury, Stockport, Wilmslow, Oldham, Macclesfield, Rochdale, Altrincham and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stretford, England
Latest outage, problems and issue reports in Stretford and nearby locations:
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Tim Marner™
(@timmarner) reported
from
Bolton, England
@sitcomsoldiers @virginmedia I’m hoping they apologise and give some compensation but not holding my breath mate, what a serious waste of time their customer service is.
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia Exactly the same happened to me just, even had one of the call centre staff say I would've get a dead line when I told her I definitely will. She still transferred me down a dead line. Got told that changing provider isn't a good enough excuse to leave. Its my choice! 😡
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john slater
(@johnslater613) reported
from
Manchester, England
@virginmedia loosing connection again today the router seems to keep resetting its self have not had constant connection for weeks. You keep saying we need to send signal to router ???
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Tony Jacobs
(@tonyj01) reported
from
Manchester, England
@DawnBly68 @MartinSLewis @virginmedia They make more money with their present commercial stance - loyalty is NOT valued, the new customer is king. So become a new customer.
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Connor Unsworth
(@ConnorJUnsworth) reported
from
Salford, England
@virginmedia finally after 1:10 mins on the phone. We have a possible resolution. Whilst the tech on the line was very apologetic and helpful, the waiting, lack of response and overall service is appalling.
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Tracy Dewhurst
(@TracyDewhurst) reported
from
Ashton-under-Lyne, England
@virginmedia Can anyone tell me the best way to get in touch with virgin media to resolve a billing issue. Phoned them on several occasions and still no resolution.
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Ric Michael
(@RicMichael) reported
from
Manchester, England
@virginmedia Still awful. No ones got back to me and the wifi is crumbling
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Simon Flanagan
(@Flanagan1Simon) reported
from
Manchester, England
@virginmedia why send texts to customers saying the problem with your broadband is resolved when it obviously isn’t! Left hand, right hand, you know the rest #overpromisemassivelyunderdeliver
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Harold Farnworth
(@FarnworthHarold) reported
from
Hindley, England
@virginmedia what a waste of time promised refund for 3 days no internet or tv .no refund then put bill up customer service a joke over 1 hour to get through
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia what a rubbish service they now provide, new Hub 4 supposed to be technically advanced always crashing, hopeless service, do not subscribe join me #leavevirginmedia media
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@virginmedia are your call centre staff ***************? Ones just been an idiot to me sounded like he couldn't be arsed while ones just sent me down a line that rings out constantly for 20 minutes. Both asked me different security questions and one flat out refused
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Nathan
(@nathangreen101) reported
from
Ashton-under-Lyne, England
Hey @virginmedia why is my WiFi not working?!
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
Hi at @virginmedia do you have a contact email address for complaints. Your internet service over the past month has been absolutely awful! Pay for 350mb broadband and currently at the moment having it drop maybe 10-15 times a day and lose all connections.
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Joe
(@JoeHolmes1994) reported
from
Bolton, England
@virginmedia are a bag of ******* shite. Mis-sold me broadband and then then told me I was lying ahaha. It’s on recording ***, go **** yourselves you bunch of *********
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Alex Fusco
(@MrsFrisk) reported
from
Manchester, England
@virginmedia I've tried the customer service number 15 times this morning and it isn't connecting. The call just ends. I'm also worried you'll say you can't speak to me. I have a letter of authority but I can't be in my friend's house to call you while he's there due to Covid restrictions
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Jimmy McLaughlin
(@longsightjimmy) reported
from
Stockport, England
@virginmedia internet was down in Heaton Norris this morning #SK4 but back again now #FYI
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia I probably would have given them the benefit of the doubt and stayed on when moving house but they can **** off. Hope you have better luck next time 👍
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The Real Guy Gardner FBPE
(@guy140771) reported
from
Salford, England
So @virginmedia it’s now 48 hours I’ve been waiting in this queue for a call back. I’d appreciate a response before I cancel my package!
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia Beyond belief since the link provided doesn’t work. I’m sorry but @virginmedia is a failing company with poor technology. I could never recommend them to anyone, Hub 4 failed again today, so unreliable it’s a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elle Quinn
(@__motherclucker) reported
@virginmedia down again and status says nothing wrong 🙄
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D
(@dspendy) reported
@virginmedia sl2 2qa. No internet says C99993 we’re working hard to@fix the issue … status page says fine but it’s not… daughter same problem .. please help
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jonn
(@eratricity) reported
@virginmedia but it's been a service issue in my area for 4 months
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Behind every cloud
(@Behindeveryclo1) reported
@virginmedia That there is a fault with the line and I can’t use service. I have opted for free text updates, but tbh I did this last time and I didn’t get any notifications, it was only by chance that I checked phone and found it was working.
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David Buckell
(@DavidBuckell) reported
@virginmedia yeah thanks. there was nothing showing in my orders either so it didn't seem to process. might be more successful this time around but as its apparently a different process to normal orders i think there might be an issue with it
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Mark R
(@remimosescool) reported
@virginmedia It’s all on complaint C-240322414, there are 2 calls, 1 maybe 30 mins last week when a package was offered and agreed, and todays follow up on call 1, for 2hrs of all kinds of rubbish, that need to be listened to.
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Best
(@Muiz7_W) reported
@27O52OO2 @virginmedia Please fix this brothers WiFi
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Craig Plant
(@plantah1985) reported
@virginmedia could do with some help from Virgin Media as I have a complaint raised 8 days ago and twice been promised a call back......surprisingly hasn't happened! Not happy about this. Can't even chat online to anyone as doesn't give option. Any ideas? As calling doesn't work
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Natsss 🦋
(@nataliemayybs) reported
absolutely shocking service from @virginmedia first of all they hang up mid call every time you phone and then you try to renew your package and they want to charge you an extra £25 for the bundle you have, so decided to just end my contract and they didn't even seem bothered 😡
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Dan Fage
(@dan_fage) reported
@virginmedia How can you justify a new customer deal for £38mth/18mths but wont give to a customer of 15yrs+ anything close to it and charge >£80mth?