Virgin Media Outage Report in Withersfield, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Withersfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Withersfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Withersfield, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Halstead, Cambridge and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Halstead |
Wi-fi | |
| Halstead |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Total Blackout | |
| Cambridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Withersfield, England
Latest outage, problems and issue reports in Withersfield and nearby locations:
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia Many a time! There is a problem with the lines in the road, which I understand takes time, but it’s been months and months. I have asked for compensation which I wil not get until the problem is fixed, which is ironic.
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Lord Matthew Crawley
(@kendellcrawley) reported
from
Saffron Walden, England
@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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alliorton
(@alliorton) reported
from
Milton, England
@martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔
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Simon Trimnell
(@STrimnell) reported
from
Saffron Walden, England
What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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Matthew Crawley
(@kendellcrawley) reported
from
Duxford, England
@virginmedia And because you don't service my new address, you will charge me an exorbitant cancellation fee.
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia why is it so hard to make a complaint and get compensation from your company!! No phone line for years, poor tv service for months, and terrible customer service...I’m still waiting for my call back!! I refuse to ring and be on hold for hours AGAIN!!
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🏴Angus🏴
(@DrWonkenstein) reported
from
Burwell, England
@virginmedia Yes I am, connected to the internet but it barely works and when it does is slow, download speed is 3mbps when it’s normally like 60
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David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia I have logged a complaint and was told the complaints department would call in 2-3 working days. That was 9 days ago!
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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Samuel Coverdale
(@SamuelCoverdale) reported
from
Great Shelford, England
@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle
(@Danninyelle) reported
@virginmedia Yes twice. I’ve also tried to run the test from my app to the hub and it is discovering an “unknown issue”
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia Because, obviously, I'd like to know what the issues were, and what was done to fix them/ensure they won't happen again* *25+ years IT Manager head speaking :)
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Jo Mackfall
(@jomackfall) reported
@virginmedia Trying without much success to leave if i'm honest! I refuse to pay more than double than new customers to get the same package, after 11 years of being a customer. Nail in the coffin was the email notifying me of a more than 10% price increase.
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia I did yes. An engineer did try earlier to do something, and thought he'd got it sorted, but we're now in a worse position than before unfortunately (not blaming him!). Said 2nd line support will look in 48hrs or so ...but obviously it's been over a week of this issue.
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TheBeehammer
(@TheBeehammer) reported
@thejayfaulkner @virginmedia That is really weird. To help isolate issues, I switched my Google wifi router to AP mode and put it behind a TPLINK wired only router to confirm it only impacted wireless. It could be the device radio?
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Jo Mackfall
(@jomackfall) reported
@virginmedia Whilst I appreciate that, its not particularly appealing to a customer of 11 years to take a hit on the bill and pay £70 when new customers can pay £30 for the same package.
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
@virginmedia Thanks for your help. The annual discount of £120 that I recently lost is now less than 25% of that. So much for loyalty. In the end I gave up the will to live .....
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Shez
(@fizzybaba) reported
@virginmedia currently partner sat online since 4.00 pm this afternoon waiting to speak to customer sevices. What an absolute joke..😡😡
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FM
(@Fred_Mullin) reported
@virginmedia “With her email registered to it” That’s personal information. And of course she has active Virgin services, that was explicit in earlier Tweets. Any sensibly customer facing business has escalation processes. I’ll instead vontact the industry regulator.
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Danielle
(@Danninyelle) reported
@virginmedia @Shai_Khan Reinvest? I can get twice the broadband speed elsewhere for less…. Update ur infrastructure and provide a better service before pricing urselves out the market….