Virgin Media outages and service status in Wales, England

Problems in the last 24 hours in Wales, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wales, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Rotherham, and Chesterfield.

City	Problem Type	Report Time
Sheffield	TV	2 days ago
Rotherham	Internet	3 days ago
Sheffield	Internet	16 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wales, England

Latest outage, problems and issue reports in Wales and nearby locations:

• 
  GiinaGii 🐱🌿 (@giinagii) reported 3 minutes ago from Sheffield, England

  @virginmedia Thanks for absolutely no help what so ever. Please fix your issues

• 
  Alison Pearson (@pearson_alison) reported 5 minutes ago from Sheffield, England

  @virginmedia why is the red button not working I've paid for this service

• 
  John Murphy (@John_murphy1) reported 6 minutes ago from Sheffield, England

  @virginmedia I’ve had that email. I’ve also had another email this morning saying they’re sorry to hear I’m unhappy with my broadband speed. I’m not! I’m unhappy with a call out charge being applied, which was promised to be reversed and never has been!

• 
  Jordan Reid (@JordRd) reported 8 minutes ago from Sheffield, England

  @virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way

• 
  Louis Romégoux (@RomegouxLouis) reported 10 minutes ago from Sheffield, England

  @virginmedia please sort the Sky Red button issue which is preventing Sheffield United fans subscribed to Virgin from experiencing the service they've paid for.

• 
  Angelina Perrett (@liaryredhead) reported 12 minutes ago from Sheffield, England

  @virginmedia - 3 scam phone calls this morning from a company impersonating Virgin Media- by the third time they were just plan rude when I would not respond

• 
  Leanne Rebecca (@leannerains) reported 13 minutes ago from Sheffield, England

  @SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff

• 
  Hannah Priest (@hpriest92) reported 22 minutes ago from Market Warsop, England

  @virginmedia my broadband is down AGAIN. 3rd time in a fortnight, what am I actually paying these extortionate fees for?

• 
  Callum 🏳️‍🌈 🔴⚪⚫ ☮️ (@Callum_SEND) reported 27 minutes ago from Brampton Bierlow, England

  @DysphasiaPV @virginmedia Product is good but customer service terrible

• 
  Saphy (@Saphysaft) reported 29 minutes ago from Sheffield, England

  @virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)

• 
  V-Bull (@VanceBulla) reported 30 minutes ago from Brampton Bierlow, England

  @virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service

• 
  Rt. Hon Annie (@AnnielizzieSten) reported 38 minutes ago from Sheffield, England

  @PaulbernalUK @virginmedia I can’t help with that. Good luck.

• 
  Tom Clark (@Ray_Lennox) reported 38 minutes ago from Sheffield, England

  @virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks

• 
  Victims Voice (@victimsvoice73) reported 39 minutes ago from Sheffield, England

  @mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx

• 
  Amanda Brightmore (@mandybaps1) reported 41 minutes ago from Sheffield, England

  @virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.

• 
  Anita Whittaker (@summitsleap) reported 43 minutes ago from Conisbrough, England

  If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔

• 
  Barry Wilkinson (@millersfm2011) reported 45 minutes ago from Conisbrough, England

  @virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.

• 
  Rt. Hon Annie (@AnnielizzieSten) reported 54 minutes ago from Sheffield, England

  @virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all

• 
  Martin Spiers (@martinaspiers) reported 56 minutes ago from Oughtibridge, England

  @virginmedia That would appear only to relate to your services? I'm not a customer (except via 02).

• 
  Anita Whittaker (@summitsleap) reported 57 minutes ago from Conisbrough, England

  @virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joel Sheppard (@joelshepp) reported 3 minutes ago

  @virginmedia @bobbyfriction Don't send a private message Bobby - have the conversation in the public domain so every current and potential customer can see how useless Virgin Media are.

• 
  Ash Tray Ashman🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇪 (@spudbishop666) reported 3 minutes ago

  @virginmedia .. have a problem setting up new set top box.. automated Phone let me speak to a human thinking of cancelling phone TV everything. Appalling customer service

• 
  1965 Blue 1878 (@noimspartakus) reported 3 minutes ago

  @virginmedia trying to contact customer services but your system wont recognise my acct no, absolute joke!!!!!

• 
  Martinayres65@outloo (@Martinayres65o1) reported 4 minutes ago

  @virginmedia You passed me on to your customer service team. They arranged for a manager to ring me yesterday at 3:00pm who failed to do so

• 
  andrea stevenson (@AngeStevenson) reported 5 minutes ago

  @virginmedia hi! I keep getting a message saying to upgrade my virgin box to get sky Atlantic - is it easy to install myself, is it a case of using the same wires as my existing box so a quick change over? Also my internet is often very poor, I assume this won’t affect the box?

• 
  Andres Copeland (@andrescopeland) reported 13 minutes ago

  @virginmedia do you have any issues in the beckenham / bromley area? Both Internet and TV went down, tried restarting etc but not working.

• 
  Claire (@Claireonj4) reported 19 minutes ago

  @virginmedia my Dad has been a new customer for 2 weeks, the internet has only work for two of those days so far, engineer failed to solved the problem now I can't login to the app to book another slot! Shambles!! Need someone to contact us to cancel asap.

• 
  Muhammad ali khan (@muhammadali786k) reported 21 minutes ago

  Virgin Media is worst service provider in London. They will take your money and don't provide you right services. Customer service is pathetic and terrible.

• 
  NWAKIBEYA (@_Nwakibeya1) reported 22 minutes ago

  @virginmedia @debbiecosway85 I’m having same issue, your services has deteriorated along the years.. the app don’t work, the website don’t work either.

• 
  Glenn McDonald (@Gtmcdonald1996) reported 23 minutes ago

  @virginmedia and your team has left the chat twice with no solution!