Virgin Media Outage Report in Wales, Rotherham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wales, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wales, Rotherham, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, Rotherham, Sheffield, Worksop, Doncaster and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Rotherham |
Wi-fi | |
| Sheffield |
Total Blackout | |
| Sheffield |
Wi-fi | |
| Rotherham |
Internet | |
| Chesterfield |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wales, England
Latest outage, problems and issue reports in Wales and nearby locations:
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Paul
(@paul_gibbo921) reported
from
Worksop, England
@virginmedia your customer service is appalling i only wanted to remove skysports and by sports from my current package but now im thinking of cancelling the whole lot absolute joke of a company
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Anita Whittaker
(@summitsleap) reported
from
Conisbrough, England
@virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Rotherham, England
@virginmedia I test through a wired connection, i have already sent a complaint form with all the details on the online portal.
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx
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Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@koffee_truffles @virginmedia I’ll try calling again tomorrow and go through to cancellations.. if they won’t sort I’ll leave .. I’ve only ever had them too - never used another provider 🙈
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Angelina Perrett
(@liaryredhead) reported
from
Sheffield, England
@virginmedia - 3 scam phone calls this morning from a company impersonating Virgin Media- by the third time they were just plan rude when I would not respond
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Barry Wilkinson
(@millersfm2011) reported
from
Conisbrough, England
@virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
@virginmedia mandatory internet down again S65
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David JS Dawkes-Hall 💙
(@statto95) reported
from
Hoyland Nether, England
@virginmedia I pay £50 a month for my WiFi and Internet, any particular reason it keeps going down.....??
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.
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Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@koffee_truffles @virginmedia It admits it’s not working .. says my coverage of a **** .. then offers to fix it for another £60/year .. same week they send me a letter to say my bill is increasing anyway .. clearly forgotten we’re in a pandemic!!!
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David JS Dawkes-Hall 💙
(@statto95) reported
from
Hoyland Nether, England
And the 4th time today everything has gone down. How am I meant to run a medical company control room when my Internet keeps dropping out? @virginmedia are you going to pay the company for loss of income which is being suffered? Or me for that matter.....
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Amy 🦉
(@Amy_1867) reported
from
Sheffield, England
@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
Recently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous
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🎼 Phil Johnson
(@philbaz12) reported
from
Doncaster, England
@virginmedia Here’s hoping that we get a call back tomorrow, just been on hold with the chat bot ? No resolution as of yet. The new billing is generated on the 4th. Let’s hope it gets sorted. The agent offered us a deal based on what Sky offered us. Previous Sky customers of 10 years #SkyTv
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.
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Anita Whittaker
(@summitsleap) reported
from
Conisbrough, England
If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔
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Barry Wilkinson
(@millersfm2011) reported
from
Conisbrough, England
@virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Issy Meharry
(@IssyMeharry) reported
@virginmedia Yes every step excited since Friday when issue occurred NEW HUB required I believe BUT no engineer called so I am no further forward and WFH is adding employer pressure
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Crowd Company
(@CrowdCoFunk) reported
@virginmedia Virgin broadband has been completely down since 10am today. 6 hours and counting. Affecting the street. london e11 2rg. Do you al have an up time estimate ????
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Stephen
(@BLOOD202) reported
@virginmedia Hmmm retentions want to increase my bill for the same service hahaha. Sky it is by the looks of things
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Alex Romeo
(@AlexRomeo) reported
@virginmedia A week ago. It doesn’t really matter though, because if you offer a service and then get told it’s too busy to help, it’s just another waste of time.
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WildAnnie
(@PaperGoblin) reported
@virginmedia i went from residential to business 6 months ago.. the issues and problems continued and could not be resolved - it was suggested ot go back to residential which i am, 02 is billing me now (part of the deal) still cant get into account,
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Crowd Company
(@CrowdCoFunk) reported
@virginmedia there are. i’m asking if there is an estimated time when the issue will be resolved ???
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Ti Daley
(@TiDaley) reported
@virginmedia A webchat is fine. If you're bring up a 'Risk of fire' issue, then the very least is a replacement router
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Kirstin Innes
(@kirstininnes) reported
@virginmedia I need to talk to someone. Please could you give me a named person (UK) to talk to? I'm not calling your call centre again; I've had really bad experiences and a lot of misinformation. I registered for a business acc; have just found out today it was misregistered as residential.
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Kamo
(@Smaceoo) reported
@virginmedia WiFi has been down since 12:00am. I’ve taken a look at service in my area but it’s showing it’s fine, but it’s not
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WildAnnie
(@PaperGoblin) reported
@virginmedia @vmbusinesshelp How do i log in to track the delivery of equipment to make sure it is here for the 10th (as the link in email suggests I do) if you are now telling me that I can't do that because i wont see it? Also - any help on the o2 account issue telling me it has not been activated?