Virgin Media Outage Report in Wales, Rotherham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wales, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Wales, Rotherham, England
The most recent Virgin Media outage reports came from the following cities: Rotherham, Sheffield, Chesterfield, Doncaster and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Rotherham |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Total Blackout | |
| Chesterfield |
Total Blackout | |
| Doncaster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wales, England
Latest outage, problems and issue reports in Wales and nearby locations:
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@richardbranson yo! Can you fix my internet? @virginmedia
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Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@virginmedia Hi no - the link is broken and chat says up to 4 hour wait 🙈 .. please just want to order the booster please
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia what's the number I need to cancel the service? I'm so fed up at the moment
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Saphy
(@Saphysaft) reported
from
Sheffield, England
@virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)
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Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia my 80yo Grandma has been without use of her phone for almost 24 hours. This has been reported and the automated message keeps saying will be resolved by a certain time, but that time keeps getting put back. Unable to speak to an actual person. Can you help?
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Rung 151 before. Just done again. Same recorded message. No help whatsoever. How about suspending my monthly charge until you sort out the problem?
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Curt Davies
(@curt_curtdavies) reported
from
Conisbrough, England
@virginmedia can't connect to any WiFi device from my modem but its working with an Ethernet cable, tried rebooting multiple times but no joy, could you advise what is required to fix the fault please #virginmedia #WiFi
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Samantha Harrison
(@SammyJT77) reported
from
Sheffield, England
@virginmedia how do you not have an email address for customer service? You are asking that we don’t call unless it’s urgent but then all other options (text bot in particular) are not fit for purpose.
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia broadband been down for over 2 weeks. Working intermittently. Phoned on numerous occasions, on hold for over an hour each time. Tried the messaging service. Respond only when I’m at work. Abysmal service/provider. My wife works from home and is having to us hotspot
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Rebecca Hardy
(@RebeccaRose_B) reported
from
Doncaster, England
@GoldenSilverGun @virginmedia We’ve had the same problem here. Been hung up on three times all after 40 minutes both yesterday and today. Now 30 minutes into holding again 😩
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way
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Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?
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Mark Powell
(@Mark_D_Powell) reported
from
Doncaster, England
@virginmedia very poor service. I want to watch the game NOW. But you say contact you if the problem isn’t resolved in 24 hours???!! What am I paying for?
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Done that. Looks like the TiVo box the likely problem. Needs replacing. So how do i do that? Phone leads to online help: online leads nowhere helpful, for just replacing a TiVo box. Ideas?
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Stefan Sladek
(@stefansladek) reported
from
Rossington, England
@virginmedia hey Virgin, what do you do when you’re not acknowledging a complaint or following your own complaints process and I’m only left with the option of cisas. Care to offer any help before I start that process.
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Mark Powell
(@Mark_D_Powell) reported
from
Doncaster, England
Awful customer service from @virginmedia auto select on the phone. No solutions. No service - but wait 24 hours? I will not be a customer in 2021.
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Derek Libberton 🏴
(@Yorkie_Jock) reported
from
Sheffield, England
@virginmedia hello, we had a letter saying work would be carried out on broadband 23rd Oct, my partner is at home today booked into an NHS online training course and has no service. Called cust svcs, msg says work being carried out today. Why no notification?
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia Yes. I just want to speak to someone and get this resolved otherwise I want to cancel altogether
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Anita Whittaker
(@summitsleap) reported
from
Conisbrough, England
@virginmedia so. I left virgin media in October after 19 years, not that I wanted to. I just was fed up of new customers getting a better deal. Now I keep getting billed and its up to £150. How can I stop this. Been on the phone 20mins but had to put it down 😤😤😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ron
(@snowylongfellow) reported
@virginmedia @kylelfc88 Hey virgin media you took the time to reply to the guy why not just do it for him right now, you know channel that energy into customer satisfaction, can’t be that hard to pull the plug surely
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Richie
(@richiebyte) reported
@virginmedia Actually never mind I have had enough nonsense from your company and I have waited long enough for a response to my complaint. Escalating my complaint now.
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Loren Jones
(@3c545a9c4c1a45e) reported
@Cuttsrich @virginmedia Try saying for 6 months with no action by @virginmedia Actually, they did send an engineer who didn't fix the intermittent issue, but said he would return but didn't, neither reported his visit to virgin. So back in the never ending and unfruitful customer "service" loop. Ofcom
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Richie
(@richiebyte) reported
@virginmedia See instead of sending me daft emails telling me that you are going to charge me £5.75 more because you are losing too many customers, could you maybe respond to my complaint that I sent you on the 3rd of Dec before I have to go to CISAS.
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Sharon Potter🖤💛
(@ArlandriaLamb) reported
@virginmedia ..... Again??? Why don't you inform your customers of an outage instead of them finding out through looking on the Internet??
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Jayne nightingale
(@JayneNight) reported
@virginmedia @jdms999 No point ours says no problems but when we eventually tried calling there is a problem in the area ! A problem that’s been going on for days and on and off since November - working from home is becoming untenable. Lots will be jumping ship at thus rate total joke
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Toby Schuster
(@TobySchuster) reported
@virginmedia Thanks, the number helped. The fact that apparently after more than 24 hours the issue hasn't been fixed less so.
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Sally Campbell
(@SallyCampbells) reported
@virginmedia So how can I avoid the same thing happening again if I ring tomorrow? The customer service person said the fault team could investigate and send someone out if necessary, then the fault team said they couldn't do that.
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Iain Whitaker
(@iain_whitaker) reported
@virginmedia 8 hours waiting on online chat today to speak to a customer retention specialist with no reply. One way to not let customers leave…
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James
(@jamclarkey) reported
@bristolren @bt_uk All communication providers be that BT, Sky, EE, Plusnet, TalkTalk, Virgin media, Zen (list goes on) will only be able to provide a digital (Internet based) voice service from 2023 and everyone moved off the current PSTN network you are on today as that is closing by 2025