Virgin Media

Virgin Media Outage Report in Wales, Rotherham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wales, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wales, Rotherham, England 10/29/2025 23:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wales, Rotherham, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Dronfield, Rotherham and Chesterfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Total Blackout
United KingdomSheffield Internet
United KingdomDronfield Internet
United KingdomRotherham Internet
United KingdomChesterfield TV
United KingdomRotherham Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wales, England

Latest outage, problems and issue reports in Wales and nearby locations:

  • summitsleap Anita Whittaker (@summitsleap) reported from Conisbrough, England

    @virginmedia so. I left virgin media in October after 19 years, not that I wanted to. I just was fed up of new customers getting a better deal. Now I keep getting billed and its up to £150. How can I stop this. Been on the phone 20mins but had to put it down 😤😤😤

  • AbigailBriggs_ Abigail Briggs (@AbigailBriggs_) reported from Sheffield, England

    @virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?

  • summitsleap Anita Whittaker (@summitsleap) reported from Conisbrough, England

    If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔

  • millersfm2011 Barry Wilkinson (@millersfm2011) reported from Conisbrough, England

    @virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.

  • paul_gibbo921 Paul (@paul_gibbo921) reported from Worksop, England

    @virginmedia your customer service is appalling i only wanted to remove skysports and by sports from my current package but now im thinking of cancelling the whole lot absolute joke of a company

  • sihackett86 simon (@sihackett86) reported from Sheffield, England

    @virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please

  • Mashcat Calming Chameleon (@Mashcat) reported from Sheffield, England

    @virginmedia Hi no - the link is broken and chat says up to 4 hour wait 🙈 .. please just want to order the booster please

  • Mashcat Calming Chameleon (@Mashcat) reported from Sheffield, England

    @koffee_truffles @virginmedia I’ll try calling again tomorrow and go through to cancellations.. if they won’t sort I’ll leave .. I’ve only ever had them too - never used another provider 🙈

  • Mark_D_Powell Mark Powell (@Mark_D_Powell) reported from Doncaster, England

    @virginmedia very poor service. I want to watch the game NOW. But you say contact you if the problem isn’t resolved in 24 hours???!! What am I paying for?

  • liaryredhead Angelina Perrett (@liaryredhead) reported from Sheffield, England

    @virginmedia - 3 scam phone calls this morning from a company impersonating Virgin Media- by the third time they were just plan rude when I would not respond

  • ianpnaylor Ian Naylor (@ianpnaylor) reported from Sheffield, England

    Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin

  • JohnLeesley john leesley (@JohnLeesley) reported from Sheffield, England

    @virginmedia appalling service virgin media! On 24/12 v6 box broke. So far, 4 telephone calls, 3 promises of calls back (not received), told new box posted to us but it wasn’t, engineer appointment cancelled by virgin with no explanation. Week later & still cant watch tv

  • Mark_D_Powell Mark Powell (@Mark_D_Powell) reported from Doncaster, England

    Awful customer service from @virginmedia auto select on the phone. No solutions. No service - but wait 24 hours? I will not be a customer in 2021.

  • ianpnaylor Ian Naylor (@ianpnaylor) reported from Sheffield, England

    @virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.

  • mrriddlesworth Mr Riddlesworth (@mrriddlesworth) reported from Rotherham, England

    @virginmedia I test through a wired connection, i have already sent a complaint form with all the details on the online portal.

  • Helen_Claire71 Helen-Claire Stone (@Helen_Claire71) reported from Sheffield, England

    Recently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous

  • summitsleap Anita Whittaker (@summitsleap) reported from Conisbrough, England

    @virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx

  • Mashcat Calming Chameleon (@Mashcat) reported from Sheffield, England

    @koffee_truffles @virginmedia It admits it’s not working .. says my coverage of a **** .. then offers to fix it for another £60/year .. same week they send me a letter to say my bill is increasing anyway .. clearly forgotten we’re in a pandemic!!!

  • ianpnaylor Ian Naylor (@ianpnaylor) reported from Sheffield, England

    @virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • the5belovedones whipflip (@the5belovedones) reported

    @virginmedia you have raised the cost of my bill despite my home router intermittently not working. I have called you many times to send me a replacement, but instead, you want an engineer to come to my house, which means I need to take time off work, which I cannot afford to do

  • AndyJ74551315 Andrew James (@AndyJ74551315) reported

    @virginmedia No I just want to report the fact that my television is still not working despite I’m assuming that you think someone has fixed it. So I want it still to be recorded as loss of service on the compensation claim and I want someone to fix it!

  • AJUK29 Adrian Jones (@AJUK29) reported

    @virginmedia 1/2 Again, utter nonsense! It shows that there is a problem with the hub! I've replaced the ethernet cables, with 1gb compatible ones, and an engineer came on Friday and tested the Network card, cables and all settings! Has no idea but thinks it's probably a faulty hub?!

  • AmaanStorm Amaan Storm (@AmaanStorm) reported

    @virginmedia disgraceful customer service! Operator was shockingly condescending so i recorded convo. When I said that i was left with no option but to leave virgin, operator said "Good!". Then she asked why I wanted her name! Wonderful customer service!!!! I have recording here.

  • DJorganson1985 David Jorgansen (@DJorganson1985) reported

    @virginmedia There aren't any issues in my area all i get with my broadband is constantly being told it needs resetting which i have done several times, What happens with my box once they have been phased out?

  • dawson8r David Dawson (@dawson8r) reported

    @sniffpetrol @virginmedia I feel for the “real person” that has to pick up the pieces after an automated chat bot has infuriated every customer that they’re going to speak to.

  • AJUK29 Adrian Jones (@AJUK29) reported

    @virginmedia 2/2 If you want to help, you could check and advise whether my Hub 5 *has* actually been ordered?

  • TheIainAnderson Stin (@TheIainAnderson) reported

    @virginmedia Why do all agents try and tell you there are known issues in the area? There isn’t when you check status . Also was originally advised after nothing had been done in 45 mins that I need to keep an eye on it for a week then call back?

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves

  • AmazingRuth1e TheAmazingRuth1e (@AmazingRuth1e) reported

    @virginmedia I’ve spent 11 hours today on your online chat facility trying to cancel an install that you moved the date of only to be told I now need to call up 😡 Can someone DM please as I have lost the will to live.