Virgin Media Outage Report in Wales, Rotherham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wales, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wales, Rotherham, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Doncaster, Worksop, Rotherham and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
Internet | |
| Chesterfield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wales, England
Latest outage, problems and issue reports in Wales and nearby locations:
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
Recently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous
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Barry Wilkinson
(@millersfm2011) reported
from
Conisbrough, England
@virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.
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Anita Whittaker
(@summitsleap) reported
from
Conisbrough, England
If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔
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Barry Wilkinson
(@millersfm2011) reported
from
Conisbrough, England
@virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I need to speak to customer services about a mis sold installation
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
@virginmedia mandatory internet down again S65
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David JS Dawkes-Hall 💙
(@statto95) reported
from
Hoyland Nether, England
@virginmedia I pay £50 a month for my WiFi and Internet, any particular reason it keeps going down.....??
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I finally got through to a real person via text today and booked a landline appointment, although It’s not the anytime plan that I wanted . Never had so much trouble switching provider. Almost not worth it.
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.
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Tom Clark
(@Ray_Lennox) reported
from
Sheffield, England
@virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks
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David JS Dawkes-Hall 💙
(@statto95) reported
from
Hoyland Nether, England
And the 4th time today everything has gone down. How am I meant to run a medical company control room when my Internet keeps dropping out? @virginmedia are you going to pay the company for loss of income which is being suffered? Or me for that matter.....
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Amy 🦉
(@Amy_1867) reported
from
Sheffield, England
@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I had Virgin broadband installed yesterday but need a landline . Unable to get through to customer services. Should have been set up with the broadband . Engineer said I was miss sold the standalone package . Now I’m without a phone.
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🎼 Phil Johnson
(@philbaz12) reported
from
Doncaster, England
@virginmedia Here’s hoping that we get a call back tomorrow, just been on hold with the chat bot ? No resolution as of yet. The new billing is generated on the 4th. Let’s hope it gets sorted. The agent offered us a deal based on what Sky offered us. Previous Sky customers of 10 years #SkyTv
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Angelina Perrett
(@liaryredhead) reported
from
Sheffield, England
@virginmedia - 3 scam phone calls this morning from a company impersonating Virgin Media- by the third time they were just plan rude when I would not respond
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please
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Anita Whittaker
(@summitsleap) reported
from
Conisbrough, England
@virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron Lee Penfold aka DEATHbyDG
(@AaronleePenfold) reported
Promised by @virginmedia that me and my partners services will not be cut till the 29th of December, get up Xmas morning unable to call or even get on line to wish family I've been unable to visit Merry Xmas, My anxiety & depression was bad beforehand now it's uncontrollable 💔😫
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Clive Bentley
(@CliveBentley) reported
@virginmedia I have tried several times on your message service which leaves you with a we'll get back to you in 4-8 hours. Then you get a message some time in the middle of the next day!!
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Rachael Lee
(@rachael14854763) reported
@virginmedia Unfortunately as expected @virginmedia did not reconnect our services after the 72 hour period and when calling today I have been advised that I have to wait for a further 72 hours for today’s reconnection request. All Christmas without service. Absolutely diabolical!
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MrJumpyLegs
(@_ks444) reported
@virginmedia A 'fault' on my elderly father's TV service - which has left him with nothing over the festive period, no engineers, no remote help just rude and negligent staff
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Kate Mitson
(@mitson33) reported
@telegraphmoney please any advice on where I can go next with an issue I have with @virginmedia @VirginMediaCorp . Ongoing since August , still paying for a phone that lasted a year when on a 3 year contract. It wasnt dropped or broken , it just stopped working.
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Jeffrey Smith
(@jeffreysmith82) reported
@virginmedia any idea when you will support IPv6 ? Was told by my business account manager about 2 years ago it would be soon.
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Maria Marchant, MBACP
(@lovetosleepy) reported
@virginmedia No way to contact you. Understand it’s Christmas but is everyone off? Your app goes round in circles, no telephone number available and your help page isn’t helpful at all. Please assist!
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Joshua Cobden
(@joshuacobden202) reported
@virginmedia why is your service so bad pls
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Dan
(@dj85ftm) reported
@janicelynn73 @virginmedia Can’t be that bad
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mazzerooni 🇬🇧🇬🇷🇨🇾 🇪🇺🔴⚪️
(@mazzerooni) reported
@virginmedia the service came back on around 11pm Christmas eve