Virgin Media Outage Report in Wales, Rotherham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wales, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wales, Rotherham, England
The most recent Virgin Media outage reports came from the following cities: Doncaster, Sheffield, Rotherham, Chesterfield and Worksop.
| City | Problem Type | Report Time |
|---|---|---|
 Doncaster |
Internet | |
| Doncaster |
Total Blackout | |
| Sheffield |
Wi-fi | |
| Sheffield |
Wi-fi | |
| Rotherham |
Internet | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wales, England
Latest outage, problems and issue reports in Wales and nearby locations:
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Andy Welland
(@mechasquid) reported
from
Sheffield, England
@virginmedia hi there! Do you have a customer support email address at all? Broadband customer here. I can’t get through on phone or live chat and need to discuss service issues and wish to downgrade service. Hope you can help!
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John Darbyshire
(@JohnnyDarbo) reported
from
Brampton Bierlow, England
@virginmedia Internet and phone down again. Supposed to be working from home, how can I do this when I can’t get on the Internet ( S73 area )
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darren roddis
(@darren_roddis) reported
from
Treeton, England
@virginmedia problems in the s60 area no internet and tv
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Adrian Thompson
(@AdieThompson) reported
from
Aston cum Aughton, England
@Carame1ine @virginmedia At least you've had an email, TV & Broadband down since 9am, expected fix was 13:35 & 17:35, now 23:35. #notworkingfromhome
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Simon Scott
(@simonjs) reported
from
Sheffield, England
@virginmedia Never mind, I’ve sorted it. 56 minutes on the phone this time, but at least I got through to someone.
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Cat Wasnidge
(@cathd100) reported
from
Sheffield, England
@virginmedia can you confirm the issues with wifi today in S62WG? Attemping to work from home is very difficult when the wifi keeps disconnecting. Virgin website says no issue!
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james davis
(@jamesda31316845) reported
from
Worksop, England
@Epithemiou @virginmedia Looks like loss of signal, or interference from another device too near virgin box ?
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Sylvia
(@slivaugh51) reported
from
Brampton Bierlow, England
@virginmedia Had problems with our WiFi, engineer turned up at the door we asked shouldn’t he be wearing a mask 😷 he answered “nah we’ve run out” seriously Virgin you’re sending out engineers to peoples homes without masks!!!!
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Thomas Robinson
(@Tomasu87) reported
from
Staveley, England
@virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again
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CARLA LUCAS
(@ccielucas) reported
from
Pleasley, England
@BenJamesPhotos @virginmedia Was with Virgin & initially happy with the service. Their customer services were dreadful when I wanted to cancel to go to Sky who were alot cheaper. No loyalty was shown at all & that is the one thing Sky has proved they have an abudance off during a hugely difficult 18 months.
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Linda Parnham
(@LindaParnham) reported
from
Chesterfield, England
@virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!
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Stuart Bolton
(@stuartbquick) reported
from
Sheffield, England
@virginmedia I’m not impressed. Switched for phone and broadband on 31st Aug. Telephone switch got rescheduled on the day of installation! Had to get existing provider to extend contract for 2wks. Broadband is constantly buffering and now gone down. @NOWTV @VodafoneUK better.
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Andrew Challenger
(@blade4life17) reported
from
Sheffield, England
@virginmedia how do I cancel my service with you as I no longer need it as I've moved address and it's not round the address I'm currently at
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Adrian Thompson
(@AdieThompson) reported
from
Aston cum Aughton, England
@virginmedia broadband & TV down in area 14 since 1pm today (26th). App says bband restored at 6pm but ours still out, no reply on chat support been waiting online trying to keep phones clear
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Lisa Severn
(@lisasevern) reported
from
Sheffield, England
@SkyHelpTeam wow, it's hard to buy a new service from you guys. You're in danger of making Virgin Media look good here
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Mike Hull
(@MikeHull2u) reported
from
Holmesfield, England
Really annoyed that @vmbusiness can’t resolve pathetically slow upload speed in central Sheffield for a week. It means colleagues requiring remote access to our server because they are working from home are wasting hours of their time due to crushingly slow speeds.
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Conisbrough, England
@virginmedia I'm visiting family in Denaby Main And the internet is terrible for a cable service! It keeps dropping out and SLOW!
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
@virginmedia no Internet again S65 no known issues on the checker done this a few times recently lockdown wait a few hrs it will be back on
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Thomas Robinson
(@Tomasu87) reported
from
Chesterfield, England
Hi @virginmedia your email part of the web site has been down for about week now
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Harlam
(@HarlamTK) reported
from
Sheffield, England
Low and behold... @vmbusiness is down again on the first work day of the week. Makes me wonder how often this happens and I’m normally in the office so don’t notice... I can’t wait to one day move to somewhere where another provider can connect me to fibre optic internet
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Crypto
(@Crypt891) reported
@ritchiewelson @virginmedia @BTSportBoxing Shocking customer service I'll be cancelling my Virgin package in the morning had the same thing happen for that event too
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Louise Moore
(@LouiseM00778080) reported
@virginmedia @Tyson_Fury @DillianWhyte Absolute joke! Get this sorter Virgin. Biggest fight of the year. Just broadcast the channel to all - it'll cost you more to sort your issue than charge everyone. Get that link open!!
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mark hogan
(@markhogan86) reported
@MrTylerJames22 @virginmedia I can’t even find the live events section me this is a ******* shambles. Can anyone help?
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Rocky Ali
(@rockyaliboxing) reported
@SamuelJ43154486 @virginmedia Mine isn’t, called and says they are getting an engineer to try fix it and don’t know how long it will take.
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carl roberts
(@scousertommy96) reported
@virginmedia why is the fight not working after I've paid
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aimee pyrah
(@PyrahAimee) reported
@virginmedia are customers getting a refund for the fight? Can't get to watch it! Internet was down yesterday as well
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Tim Franklin
(@TimFran41497014) reported
Mines working now, hope that's the case for everyone else. @virginmedia I'm assuming you will NOT be charging your customers full price as we've missed an hour and 15 minutes of the event due to your problems?!
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Tom2tuff
(@tom2tuff) reported
@virginmedia @Tyson_Fury @DillianWhyte Give me my money back, paid for a service you cant provide. Consumer rights act covers all these people who are not getting what they paid for, this is a live event not a pay now watch tomorrow after everyone k ows the result!!!!!!!!
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Leighton Wright
(@LeightonWright2) reported
@brownhill76 @virginmedia ******* **** init mate. I'll be getting it refunded, won't be paying for this. Just rang em up and its got an automated message saying that they're aware of the problem and working on it.
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johnnyf
(@JohnnyfField) reported
@BarryJonesBox Virgin media total blackout, can’t watch a bloody thing. Having to get your updates mate