Virgin Media Outage Report in Wales, Rotherham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wales, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Wales, Rotherham, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Doncaster, Chesterfield, Rotherham, Clay Cross and Worksop.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
Total Blackout | |
| Sheffield |
Internet | |
| Doncaster |
Total Blackout | |
| Sheffield |
TV | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wales, England
Latest outage, problems and issue reports in Wales and nearby locations:
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Sheffield, England
@virginmedia My concern is that you disconnected me on Saturday and 6 days later and about 5 hours of calls later and 3 times being promised it would back on. I STILL HAVE NO SERVICE! I am not concerned I am annoyed by your inability to act!
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Dr Tepi
(@DrTepi) reported
from
Doncaster, England
@virginmedia It only seems to be my @apple #macbookpro that’s an issue 🤔
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John Law
(@JohnLawArt) reported
from
Mexborough, England
Well two weeks without internet thanks to @virginmedia all you get it bluff, excuses and some idiot in India reading from a sheet. Absolutely pathetic 'service'. @SkyTV here we come. Keep away from these charlatans
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Bethan
(@bethanwoollvin) reported
from
Sheffield, England
@virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.
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Vampire Bait
(@Antoinne73) reported
from
Rotherham, England
@virginmedia 111 days my picture has been blipping - you said you contact me within 28 days - nothing I got a letter yesterday saying my complaint was resolved 😂😂😂 ac number 32761001
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Emma Bodley
(@EmmaBodley1) reported
from
Sheffield, England
@virginmedia just had a sales call from you guys and the woman I spoke to was extremely rude. Maybe you should just let people ring you if they wish to change their services.😡
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Vampire Bait
(@Antoinne73) reported
from
Rotherham, England
100 days!!! You did it @virginmedia 100 days without contact about my terrible tv reception. (You say 28 days when I signed up) #moneyandrun
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Louise Robinson
(@Louisenurse) reported
from
Sheffield, England
@virginmedia @Virgin desperately trying to sort husbands phone (reliant on it for elderly relatives) when asked customer services name they put the phone down !!!
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John Law
(@JohnLawArt) reported
from
Mexborough, England
@virginmedia Load of crap from robot telling us we have intermittent service. Probably to avoid payment
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John Law
(@JohnLawArt) reported
from
Mexborough, England
@DalGarcha @virginmedia We have had no, or hardly any internet for nearly two weeks. Pathetic 'service's.
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@rjm_53 @virginmedia Rod, @virginmedia talk shit pal
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Sheffield, England
@virginmedia Done that as well. I have made at least 20 calls to you and been promised reconnection on numerous occasions and then nothing happens and I go through it all again. Your customer service is dreadful
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John Law
(@JohnLawArt) reported
from
Mexborough, England
Well @virginmedia nearly two weeks without reliable internet. What a ******* crap service you 'supply'.
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Laur-Arghhh! 👻
(@Laurara31) reported
from
Sheffield, England
@virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!
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Vampire Bait
(@Antoinne73) reported
from
Rotherham, England
@virginmedia 74 days and no contact about my rubbish tv/internet service #getmeoutofvirgin #28daypromise #moneyandrun #customerof18yrs
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Amy Carter
(@art_inspires) reported
from
Sheffield, England
@virginmedia why can’t I get through to your technical helpline - we’ve tried last night and tonight. The waiting times are ridiculous. And the problem still isn’t fixed.
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DaddyWolf
(@jack_and_hardy) reported
from
Maltby, England
@virginmedia expect a complaint tomorrow. Trying to screw my son out of a Christmas present and awful customer service. Lied to me about helping me too.
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company
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Julian McFarlane
(@TheMrMcFarlane) reported
from
Sheffield, England
A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp
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John Law
(@JohnLawArt) reported
from
Mexborough, England
@virginmedia Have abandoned that as a waste of time. We would go online, but surprise... internet not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Connor
(@Conzo_) reported
@virginmedia hi, having issues trying to get in touch with an agent via the website to discuss my package. Every time I go through the process the chat just gets closed?
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Esro31
(@Esro31) reported
@virginmedia No I don’t have the final bill because the text says I’ll get it on the 22nd Feb. If you don’t have account access to help, and I can’t get through by phone, who is around to help?
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Adam Drake
(@Barry_21k) reported
@virginmedia Yes u have nothing seems to explain it I have reset router several times to no avail like I say Internet is fine via ethernet but WiFi network has totally vanished
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Paul Sudbury
(@PaulSudbury1) reported
@virginmedia To help with your confusion, please ask an employee who does have access to my account to review the notes and call me, that’s how customer service works. I refuse to discuss this matter any further on the public platform that is Twitter.
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MR LUNGS
(@lungbot) reported
@SkyIreland @SkyHelpIreland ye have the worst customer service I have ever experienced. I'm a full week across 3 message services dealt with 7 people with no result. Constantly lied to also. Hey @virginmedia see you soon 👍
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DUCK MAGAZINE
(@DUCKmagstoke) reported
So @virginmedia have put their own line into our house and we can't now swap to another provider. Any help or advice gratefully accepted. Literally fed up of that company.
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mumrah
(@unstoppable_85) reported
@virginmedia The complaint is still open but i have now just been told that it will close after 28days
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Bappi
(@Bappi37800092) reported
@virginmedia anyone having issues with a broadband outage since the past hour (Worcester Park)
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Kayleigh Neild
(@KayNeild_x) reported
@virginmedia imagine paying £50 a month for only 1 of us to be able to be on the Wi-Fi at a time🥲 load of ******* ****
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Louis
(@LuciferInAtrium) reported
@virginmedia I just ordered a self-install Wi-Fi package as a new customer - not received any confirmation email or log in details though. Any way I can check the order has gone through?