Virgin Media outages and service status in Wales, England

Problems in the last 24 hours in Wales, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wales, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Dronfield, Rotherham, and Chesterfield.

City	Problem Type	Report Time
Sheffield	Total Blackout	14 hours ago
Sheffield	E-mail	7 days ago
Sheffield	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wales, England

Latest outage, problems and issue reports in Wales and nearby locations:

• 
  Stefan Sladek (@stefansladek) reported 37 seconds ago from Rossington, England

  @virginmedia hey Virgin, what do you do when you’re not acknowledging a complaint or following your own complaints process and I’m only left with the option of cisas. Care to offer any help before I start that process.

• 
  adam (@Adz_lufc) reported 3 minutes ago from Wentworth, England

  @virginmedia your chat bot is broken, how hard it is yo actually speak yo someone who knows what they are talking about

• 
  Alison Pearson (@pearson_alison) reported 3 minutes ago from Sheffield, England

  @virginmedia why is the red button not working I've paid for this service

• 
  Amanda Brightmore (@mandybaps1) reported 13 minutes ago from Sheffield, England

  @virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.

• 
  Peter Boardman (@peterboardman64) reported 17 minutes ago from Chesterfield, England

  @virginmedia no internet service in Chesterfield S40? What’s the problem?

• 
  John Murphy (@John_murphy1) reported 17 minutes ago from Sheffield, England

  @virginmedia I’ve had that email. I’ve also had another email this morning saying they’re sorry to hear I’m unhappy with my broadband speed. I’m not! I’m unhappy with a call out charge being applied, which was promised to be reversed and never has been!

• 
  Oli B (@olibrown77) reported 21 minutes ago from Sheffield, England

  @pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡

• 
  Chris,,,, (@pidgpie) reported 22 minutes ago from Rotherham, England

  Virginmedia Rotherham some with no internet and no TV known issues in the area 6pm fix time

• 
  GiinaGii 🐱 (@giinagii) reported 23 minutes ago from Sheffield, England

  @Condieflyy My virgin media went down this morning too 👀

• 
  Debbie 💜 🦋🦉 (@DeborahTaylor3) reported 30 minutes ago from Sheffield, England

  @virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 32 minutes ago from Sheffield, England

  @virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!

• 
  koko 🌻 (@Koko__Johnson) reported 34 minutes ago from Sheffield, England

  @virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?

• 
  V-Bull (@VanceBulla) reported 35 minutes ago from Brampton Bierlow, England

  @virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service

• 
  Jules Tee (@xjuewx) reported 35 minutes ago from Sheffield, England

  @virginmedia not good when my 82yr old mum was left with no phone service so no health emergency service and city wide alarm for the last 2 days.... not good enough !!!!

• 
  Andrew Kerrison (@AndrewKerrison6) reported 41 minutes ago from Rotherham, England

  @virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice

• 
  Tom Clark (@Ray_Lennox) reported 52 minutes ago from Sheffield, England

  @virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks

• 
  Ian Naylor (@ianpnaylor) reported 53 minutes ago from Sheffield, England

  Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin

• 
  Terry Hague (@TezzaBelle88) reported 54 minutes ago from Sheffield, England

  Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲

• 
  Chris,,,, (@pidgpie) reported 58 minutes ago from Rotherham, England

  @virginmedia mandatory internet down again S65

• 
  koko 🌻 (@Koko__Johnson) reported 60 minutes ago from Sheffield, England

  Virgin Media have the worst customer service in the world

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Connor Wilson (@ConnorTWilson) reported 5 minutes ago

  Virgin Media wifi is just **** innit

• 
  Caz (@caz_fizz) reported 8 minutes ago

  @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 15 minutes ago

  @ulickdcox @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  meg (@MeganJuliaaa_) reported 16 minutes ago

  “we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service

• 
  Rach A (@Rach_EL_1982) reported 23 minutes ago

  Virgin media charging a loyal customer of 20 years £114 per month is a little bit of a joke when we have a speed test of 63 and new customers get 500 …. Sort it out virgin media

• 
  Pedro Montes de Oca (@montesdeocapj) reported 23 minutes ago

  I need a lawyer or a support group to help me file a complaint against Virgin @virginmedia regarding issues with their internet service.

• 
  Paul Green (@pgreen83) reported 24 minutes ago

  @virginmedia I have sent another private message. 3 weeks non stop of having issues with virgin. When is everything going to work? I pay £120 a month for something that I cannot use.

• 
  Dave Rutt (@DaveRutt2) reported 24 minutes ago

  @virginmedia can you help your call centres are useless!!! My sister has moved house as she and her husband are divorced and she has no contact with him. The ac is in his name , but she pays for it. All she wants is the ac to be in her name .. why is this so hard to do 🤬 ?

• 
  1965 Blue 1878 (@noimspartakus) reported 28 minutes ago

  @virginmedia do you have any issues in WA9? My internet has gone down 😡

• 
  Magnolia’s Art (@Magnoli23215778) reported 29 minutes ago

  @elldivino @virginmedia ****!