Virgin Media Outage Report in Wales, Rotherham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wales, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wales, Rotherham, England
The most recent Virgin Media outage reports came from the following cities: Doncaster, Chesterfield, Mexborough, Sheffield and Rotherham.
| City | Problem Type | Report Time |
|---|---|---|
 Doncaster |
Wi-fi | |
| Chesterfield |
Internet | |
| Mexborough |
Internet | |
| Sheffield |
TV | |
| Rotherham |
Internet | |
| Sheffield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wales, England
Latest outage, problems and issue reports in Wales and nearby locations:
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Matthew Hardwick
(@MattJHardwick) reported
from
Dronfield, England
@rtnapes @virginmedia Have you tried @BenAvery85 I hear he can help....unless of course you are flogging those dewit’s again
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🎼 Phil Johnson
(@philbaz12) reported
from
Doncaster, England
@virginmedia trying to contact all day. Via telephone, live chat and through your app to no avail ! Can someone help
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𝓕𝓵𝓮𝓽𝓬𝓱 ™️
(@iFletch__) reported
from
Killamarsh, England
@SkyHelpTeam i wish @virginmedia was in our area. Sky staff and managers lie when you call them Service is shit
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🤷🏼♂️Matt Bates™👨🏼💻
(@jijimon2000) reported
from
Brimington, England
Third night in a row @virginmedia no internet. Router keeps rebooting the few minutes it’s back online it’s slow as. I used to work in IT so know it’s not something I have or haven’t done. #virginmediadown #virginmediadownAGAIN
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Ros
(@RosCrowley) reported
from
Hoyland Nether, England
After the internet off most of the day yesterday, I now have 28 mg at s740 ap....I wish I had never changed!! @virginmedia
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Neil Rockett
(@RockettNeil) reported
from
Wentworth, England
Dreadful service from @virginmedia. Internet & TV problems for almost a week now. Completely fed up with being asked to unplug, plug back in again & run the set up process. It doesn’t work! They’re happy to take £70 pm for a poor service but reluctant to send an engineer.
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PsO kt
(@pso_kt) reported
from
Sheffield, England
@virginmedia Ha iv just grabbed a technician outside shevis going to run a test as she visiting addresses with same issues 👌
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judith badger
(@badger63) reported
from
Sheffield, England
@virginmedia We are dissatisfied with virgin medis. Poor delivery of streaming services and in House wifi. Numerous occasions where service is cut or slow. Please advise how we can improve this
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jayden🌦
(@incipient) reported
from
Brampton Bierlow, England
@virginmedia i’m having am issue with my new order, it’s saying my orders parked.
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𝓕𝓵𝓮𝓽𝓬𝓱 ™️
(@iFletch__) reported
from
Killamarsh, England
@SkyHelpTeam so @skytv has told me to fxxk off. 21 years with them n they treat u like shit. I’ll contact @virginmedia. I Will post the phone call recordings when there come !!
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Rhys 🇦🇹
(@RhysDRFC) reported
from
Doncaster, England
Bit ironic that their name is virgin media considering how much they go down on me.
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Neil Rockett
(@RockettNeil) reported
from
Wentworth, England
@virginmedia I’ve run all the tests & it’s telling me the ethernet cable is unplugged. I’ve never had an Ethernet cable! I can watch tv & record but can’t access on demand or catch up services. It stopped working at 5.59am 27/2. Please send help! Like a real person. I’m getting fed up now...
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PsO kt
(@pso_kt) reported
from
Sheffield, England
@virginmedia hi can you tell me if there's any issues in S6 please,
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Vampire Bait
(@Antoinne73) reported
from
Rotherham, England
@virginmedia See my first tweet - no contact in 6 months - £600 down the swanny
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Vampire Bait
(@Antoinne73) reported
from
Rotherham, England
@virginmedia Yes - the complaint is about no tv service and no contact in 6 months despite paying £800/year - the letter asks me to ring customer services - I have x 100. Never get through to anyone
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@reece_dinsdale @waynefoy @virginmedia Try message them on twitter they seem to get back to you quicker on social media .i stayed loyal to virgin for many years until the freeview episode when I changed to @SkyHelpTeam was so glad I did and it was cheaper by a lot virgin have no loyalty dad having same problem now x
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Steve Shaw
(@Old_Wathonian) reported
from
Brampton Bierlow, England
Had virgin media a month or so but the WiFi signal is awful, even worse than when I only had a standard broadband connection. #virginmedia #wifi
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🤷🏼♂️Matt Bates™👨🏼💻
(@jijimon2000) reported
from
Brimington, England
@virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress
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Joanne Slavin
(@JoanneSlavin) reported
from
Rotherham, England
Getting fed up now can’t get any emails through my Blueyonder account by @VirginMediaCorp saying server is down also can’t access my account with the passwords what is happening anyone else having this issue #virginmedia
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judith badger
(@badger63) reported
from
Sheffield, England
Really disappointed with @virginmedia quality of home broadband... insufficient band width...paying a lot of money for really poor service...not good enough ... let's see what @sky can offer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan
(@nathangreen101) reported
@virginmedia Sorry for delay, been out. The fault is with TV ((23rd November fix date) no faults with WiFi. All working fine now
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LW 🏴🦄 🌈
(@louisewil86) reported
@virginmedia @Flav_Bateman @lawrence_bury Just waited an hour 2 get through to you for 2 depts to hang up on us! We cancelled within our 14 day cooling off period, yet you are demanding a full months bill from us? I want someone to sort this out now!
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Michael O'Sullivan
(@ProSecurityMag) reported
@virginmedia any chance you could contact the driver of this van who is currently illegally parked and blocking access for a disabled driver? Fleet training fail???
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Lorraine Wilson
(@LorrW) reported
@virginmedia I have raised 3 complaints over the phone when dealing with customer service advisors. I don’t know what day this was. Have heard nothing in response. My new equipment has arrived and new account set up but still unhappy with the circumstances that caused this to happen.
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Ian Mearns MP for Gateshead
(@IanMearnsMP) reported
@virginmedia Been hanging on the phone waiting for an answer for 23 mins so far, maybe it’s because I pressed the option buttons, that I wanted to terminate the service because the customer service has been so useless? Or maybe it’s something else? Maybe I’m becoming too cynical?
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Dan Mack
(@mackin151) reported
@virginmedia is there a problem with the message system on your website because It said i would have to wait up to 4 hrs to talk to a human 24hrs ago
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Lewis Tullett
(@Sum_Of_Three) reported
@virginmedia Nope. No change. For the first time in 8 years, when I actually need some customer service from Virgin, they keep palming you off with "fixes". Now I know why the ratings are so low!
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Sxcol
(@StaceyxC) reported
@virginmedia I raised a complaint over a month ago about @virginmedia promising me things to get me to sign up a new contract and not delivering. no one has called me back in a month! Please help! (COM104297576)
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Sarah Groom
(@groomy1975) reported
@virginmedia I did. He has now turned up, however he cannot resolve the issue as it is the area. Noise interference to the box outside is making it drop out. I am told it is an issue for network however it will not get priority as we at least have some service. Looking for a new provider now.
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Tom Ferris
(@TomFerris97) reported
@virginmedia Tried for 3 days on your online message service to get connected to someone but never have been. Are people not even working on it and you haven't bothered to tell anyone?