Virgin Media Outage Report in Rayleigh, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, South Benfleet, Basildon, Canvey Island, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Wi-fi | |
| South Benfleet |
Total Blackout | |
| Southend-on-Sea |
Total Blackout | |
| Basildon |
TV | |
| Basildon |
TV | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Tom
(@tommyewing84) reported
from
Gravesend, England
@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.
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Karl Holden
(@karl_holden) reported
from
Gravesend, England
@virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
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mark Steven
(@dickinson_mark) reported
from
Southend-on-Sea, England
@virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
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Debz Glover😜
(@DebzGlover) reported
from
Basildon, England
@virginmedia Hi, no service issues in my area according to your website
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡
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Richard S
(@engineer59a) reported
from
Corringham, England
Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
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Lawrence Gardiner ➡️
(@LawroGardiner) reported
from
Basildon, England
@Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service
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Ryan
(@RyanTCB) reported
from
Basildon, England
I hate phoning virgin media at weekends and getting the Indian support centre 🤬
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nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
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Claire Williams
(@claire_m_willia) reported
from
Gravesend, England
@virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leigh
(@leigherin88) reported
@virginmedia Yes. I have followed all of your process. I made a complaint 8 weeks ago and I’ve received no response. You can’t appreciate my frustration. I’m disabled and can’t use my office that’s equipped to help me because the internet doesn’t extend beyond my living room.
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CryptocurrencyEducator
(@btccryptowealth) reported
@virginmedia @virginmedia it says know issues, should be fixed by 14:00, that is half a days wages. The issue started yesterday evening why does it take so long to fix
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Leigh
(@leigherin88) reported
@virginmedia Your engineer installed my router above my gas and electricity meters. I can’t move the router because of how it was installed. The signal won’t leave my living room. I have explained this 1000 times already and I’ve received no help.
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Shaun Regan
(@sregan61) reported
@virginmedia @haylsnewsam Hi Hayley, we live in N7 and have had the same issue with Virgin (plus TV streaming dropouts) since Monday. Any updates from them? Thanks, Shaun
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Skye フローズン
(@Ehviiate) reported
@virginmedia no Internet since midnight, says it's a problem with dns servers, router turns into a disco ball with it icons flashing green from time to time, on the router it says WiFi is working but it's not, Internet - no access, invalid ipv4, 5ghz not connected. Need asap help
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Skye フローズン
(@Ehviiate) reported
@virginmedia are there any customer/ technical support guys available right now. I have an issue with my Internet, something to do with DNS server/ connection
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neil flockton
(@nflockton) reported
@virginmedia Hey Virgin Media you lied to me again!!! You’ve sent me another questionnaire asking how you did after fixing my problems? YOU DIDN’T YOU TURNED UP ONCE AND JUST LEFT IT. I’m cancelling at the weekend you’re a joke! 🤡🤡🤡🤡🤡🤡🤡
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Anastasia Demetriou
(@anaagdagd) reported
@virginmedia @YodelOnline hi still no text- can someone let me know if this is coming today? I can’t stay at home and wait for a package that may never arrive.
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Lucas Duffy
(@LucasDuffy93) reported
@virginmedia No more devices than usual, and when I ask to speak to them I'm told that they don't have a contact number. I emailed back to the resolution email and haven't had a response. Genuinely an appalling service I've had from Virgin Media. Only resolution is to try to sell me products.
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Bruce 🦇🦘🏖
(@Bruce43454388) reported
@virginmedia so, here we are again Virgin; no internet!! Seriously can you not keep the Service running for more than a week. Of course your status in my area says that there are no problems; never is but I know there are issues - Bristol area.