Virgin Media Outage Report in Rayleigh, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Basildon |
TV | |
| Basildon |
Wi-fi | |
| Canvey Island |
Wi-fi | |
| Basildon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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MrChips
(@MrChips2000) reported
from
Grays, England
@virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.
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⭐️ 🇪🇺 Paul ⭐️ Dunning 🇪🇺 ⭐️
(@hairydalek) reported
from
Writtle, England
Sadly, the @horror_channel catchup service isn’t on @virginmedia , which is a total bummer.
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?
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Kate Crisp
(@kec1964) reported
from
Grays, England
@virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?
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Scott Jackson
(@AViTSCJ) reported
from
Gravesend, England
@virginmedia why is it when you request cancellation of service via phone and getting cut off mid call , then sending and email and also trying to chase via web chat which I also sent my request for cancellation and then move out two months later . They keep the account open 🤬
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.
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Ian Collier
(@_iancollier) reported
from
Gravesend, England
Hey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!
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Tolu
(@tolu_____) reported
from
Basildon, England
@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Kelly ****
(@kellydyke08) reported
from
Southend-on-Sea, England
@virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown
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Em💛
(@emilymorgan_x) reported
from
Basildon, England
Can someone pls explain to me why @virginmedia wifi is so shockingly ****
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Nick Bultitude
(@bultifish) reported
from
Gravesend, England
Hmm, #Skyglass is looking like a decent option if this #virginmedia outage becomes a habit.
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed
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VenusEnvi
(@VenusEnvi) reported
from
Grays, England
@virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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Helen Dickens (pinknblue):)
(@pinknblue) reported
from
Southend-on-Sea, England
@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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⚒Adrian Smith⚒
(@adiesmith64) reported
from
Southend-on-Sea, England
@KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!
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chris cox
(@coxychris) reported
from
Southend-on-Sea, England
@virginmedia why are no one answering your lines all I wanna do is cancel my package
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vipul Patel
(@Vi11pa) reported
@virginmedia It doesn’t show any issues in the area. Your staff advised me that they can put me on higher service plan which could resolve the issue. Why would I pay more ? Is 60 GBP not enough? 100% price increase in 3 years??
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S Thompson
(@StephT974) reported
@virginmedia anyone online to discuss a complaint? Seems like this might be the only way to get your attention
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wearney
(@emmawearn) reported
@virginmedia can you plz tell me why when I had so much hassle with my bills and you messed up my contact you told me to cancel as soon as I was out of contract and as a good gesture you would take £10 off my monthly bills until I cd, I’m still paying full price even when
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J
(@J21987143) reported
@virginmedia Do you know how I can get the default password for my hub 3? I don't have a sticker on the bottom of my hub. Can you help me with this issue please?
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kap
(@thisiskapee) reported
@virginmedia I have had bad line (been a virgin customer >10 years). I was told they wouldn't change the router location to the middle of the house. Initially they said no fee for cancellation, i told them and gave them >30 days. Today told i have to pay fine.
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Robert Newman
(@robertnewman) reported
Not to mention, separately, my @virginmedia broadband service in NW10 has not been working properly for nearly three weeks, but because the service is intermittent there is no hope of compensation because the compensation scheme is not set up properly /5
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Declan Gas Man
(@DeclanROwen) reported
@virginmedia @DrScientist_01 Why isn't this an option? Is it because so many people give up & you lot keep on billing, of course it is. This is a policy, a tactic. I got so annoyed I spent 2 days on the phone to cancel Virgin Media. I had given up before. So you got more years of cash, but now never again.
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ᴅᴀᴠɪᴅ ʟʟᴇᴡᴇʟʟyɴ 🏴
(@DrDaiLlewellyn) reported
@virginmedia No area issues but my connection possibly. I ran diagnostics. Hopefully sorted. Ta.
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S Thompson
(@StephT974) reported
I guess this is a no @virginmedia. Thanks to your crap customer service and inability to set an account up correctly my husband is going to have to cancel the 'monthly broadband'
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Russell Cannon
(@Russell65744633) reported
@MrMMarsh @VodafoneUK @virginmedia Virgin Media is a fibre/cable service completely separate from normal BT phone lines, so you can only have it if your street is covered. The sign-up process should know if it's not available at your address and prevent you going ahead. 🤔