Virgin Media Outage Report in Rayleigh, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Chelmsford, Southend-on-Sea, Basildon, Gravesend, Grays and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Chelmsford |
Total Blackout | |
| Southend-on-Sea |
Wi-fi | |
| Chelmsford |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
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Justin 🇺🇦
(@J4Y_DEE) reported
from
Gravesend, England
@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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Rachel Romain
(@RERomain) reported
from
Chelmsford, England
@virginmedia It has been almost 30 years since he was a new customer... 🙃
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia
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Nigel Rumsey
(@nigelrumsey) reported
from
Gravesend, England
@virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.
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rachel Wheelhouse 🇺🇦
(@RWheelhouse1) reported
from
Chelmsford, England
@virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Just martin
(@machei) reported
@virginmedia All I want is an email address where I can send my email information, and for you to cancel that account. WHY is that so hard? Countless other companies offer this simple customer service outlet. Why do you have no email address or simple form for customer service?
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Robert Frost
(@Rob_J_Frost) reported
@s8mb virgin media are asking for 80 a month again from us from March when I'll have to phone them up and threaten to cancel again to get it back down to 50 for another year on a no cancellation contract. broached the subject of binning off BBC / VM etc with other half. Nope.
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Rowan JT Whitfield
(@RJTWhitfield) reported
@virginmedia What is going on with your broadband? Hasn’t been working for days, nothing on website and no one on the phone helps but mentions seem to confirm and issue. Customer service seems to not exist at VM #ofcom #watchdog
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Blake S
(@RedRockHost) reported
@virginmedia The service you guys give is not good enough tbf I have paid you £900 full out and now my service is down we are not paying monthly so no excuses.
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Kai Aaron Kuenssberg
(@KaiKuenssberg) reported
@virginmedia broadband has been down for 5 hours. Checked service status apparently no issues. But obviously there is if my broadband has been down for 5 hours
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Jamie Watson
(@jamiewatson84) reported
@virginmedia why is it when you cancel your virgin media and its meant to end tomo you send next months bill. I had to spend 1hr 45 mins on the phone to cancel it as well. Its like I never phoned in the first place Won’t be paying that new bill won’t miss the customer service.
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Alex Bone
(@alexbone86) reported
@virginmedia An unresolved complaint
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🌸Autism Cat🌸
(@KelseyYuriWaifu) reported
Virgin media is an absolute **** of a company. I think if I rubbed my **** and ***** together it'd produce a better WiFi signal than what I get from these pricks. Absurdly high prices for absurdly low output. **** them.
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D
(@DNCLB) reported
@virginmedia Hi, my broadband goes off about 10x a day for various amounts of time. It seems many share the same issue. What’s going on and how can you help me?
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Tommy M
(@meatylad) reported
@virginmedia have you had any problems in the DN12 area? My internet keeps dropping off