Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 02/17/2026 06:05

February 17: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Internet
United KingdomBasildon TV
United KingdomBasildon Wi-fi
United KingdomCanvey Island Wi-fi
United KingdomBasildon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • achurms81 Alan Churms (@achurms81) reported from Basildon, England

    @virginmedia hi guys I know it’s very busy but I was just wondering if you can send me a replacement SIM card as mine keeps losing signal and dropping calls

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week

  • jta1497 Right Here Right Now.... (@jta1497) reported from Chelmsford, England

    @virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** @virginmedia I might download @DisneyPlusUK on my PS4 instead 😀😀😀

  • jta1497 Right Here Right Now.... (@jta1497) reported from Chelmsford, England

    @virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Don’t ignore me @virginmedia where’s is ******** is @disneyplus 🤔🤨🤨🤨

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Don’t ignore me @virginmedia but where’s is ******** is @disneyplus 🤔🤨🤨🤨

  • TomRoss_ Tom Ross (@TomRoss_) reported from Southend-on-Sea, England

    @virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.

  • frankroe2 frank #13 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@frankroe2) reported from Basildon, England

    @virginmedia why is so hard to get in contact with you, it’s like you don’t want to help.

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia It’s been awful. The connection is sporadic at best.

  • wn1wn1 jonathan walden (@wn1wn1) reported from Southend-on-Sea, England

    @virginmedia Not working here in Southend on most channels

  • PamGayford Pam Gayford (@PamGayford) reported from Billericay, England

    @jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x

  • LeePatmore Lee Patmore (@LeePatmore) reported from Basildon, England

    It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Hope @virginmedia fix it before 9 because @LoveIsland Final is on at 9 😖😖😖😖😖

  • frankroe2 frank #13 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@frankroe2) reported from Basildon, England

    @virginmedia Our virgin remote has stopped working, tried re pairing and new batteries but won’t turn volume up or down or tv on/off

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia There are no faults in my area. The issue is likely to be with the router as the 2.4ghz works consistently on other devices.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AngelaMac01 Angela Mac (@AngelaMac01) reported

    @virginmedia The engineer said he would come back but he never did

  • SimmyUK SimmyUK (@SimmyUK) reported

    @virginmedia On Monday I spent over an hour with one of your people arranging for an equipment upgrade, only to find out today, speaking to a different person, that my time was completely wasted. Today, after 40 min, the call was cut! Please can someone help???

  • MegzMarine MegzMarine (@MegzMarine) reported

    @virginmedia I have tried to speak to the teams under customer service on the phone. How will I know this won't be a loop situation like the last multiple attempts?

  • nealendean Neal Endean (@nealendean) reported

    @virginmedia 48 hours of continuous service interruption to SW18 3 area code. Over 100 homes on our street affected, not to mention the 10-15 other outages last 6 months. We need a VP to make contact. @Ofcom @WeAreOpenreach is digging this week fibre expect every one to cancel!!

  • ArmesNick Nick Armes (@ArmesNick) reported

    @virginmedia What has happened to virgin mobile today, I have a monthly tariff contract. Signal is very intermittent. No calls, texts occasionally coming through in batches. Anything to do with shutting down 127,000 payg customers.

  • Nathwba00 Nath🗣 (@Nathwba00) reported

    .@virginmedia I’ve recently had a new sim and my signal is woeful wherever I am, I can’t send texts/receive texts aswell as I can’t call or receive calls. Any help please ?

  • KiErAnStAmMeRs Kieran 🙃 🏳️‍🌈 (@KiErAnStAmMeRs) reported

    @virginmedia Please can you send me an email address to cancel my contract as i’ve tried calling for 5 days, several calls each day and no answer, wanted to discuss a renewal but i’ll just cancel now seeing as i can’t speak to anyone. Shocking service.

  • OrendaBooks Karen Sullivan (@OrendaBooks) reported

    @virginmedia Do you have issues in SE21? Wifi has been AWFUL all week and keeps cutting out for hours!

  • Jambobwana viren (@Jambobwana) reported

    @virginmedia service is so piss poor that I cannot even get through to cancel my contact. Trying to talking to VM is so excruciating

  • Chloe_ljR Chloé Rotureau (@Chloe_ljR) reported

    @virginmedia where do i make a complaint?