Virgin Media Outage Report in Rayleigh, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Canvey Island, Southend-on-Sea, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
Wi-fi | |
| Canvey Island |
Wi-fi | |
| Basildon |
TV | |
| Southend-on-Sea |
Total Blackout | |
| South Benfleet |
Internet | |
| Gravesend |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Gary Thompson
(@goonergeek2000) reported
from
Grays, England
@virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell
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lindsay wood
(@Dearnormajeane) reported
from
Southend-on-Sea, England
@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
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Colin Nickless
(@NicklessColin) reported
from
Southend-on-Sea, England
@virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Paul Ilett, Author
(@Paul_Ilett) reported
from
Southend-on-Sea, England
@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Tommy Doyle 💙
(@Tommy_Doyle) reported
from
Southend-on-Sea, England
@virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, yeah done that - no issues
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Becca
(@becshawyer) reported
from
Wickford, England
@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!
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Andrew Owen
(@owensirons93) reported
from
Corringham, England
@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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Peter Fudge 💙
(@statusquo44) reported
from
Canvey Island, England
@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hamit Nallbani
(@HNRECKLEZZ) reported
My WiFi is down again!!!! @virginmedia respectfully, you guys are the worse!!!!
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JenJen
(@IamJen_na) reported
@virginmedia how does one go about getting a new TiVo box or just get shot of it, since we down graded out package the TV is so glitchy we have been restarting it almost every other day now getting very annoying
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Sammie Taylor
(@sammie202010) reported
@virginmedia Still no call on my complaint, Still not fixed my issues. Does your company constantly lie? Is this all you do.....???? I'll ring up AGAIN tomorrow to hear more lies shall we.....
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DeanoBravo
(@OneDirtyGooner) reported
Virgin media has taken their monthly tax and still has not let me know why the Internet is down, you don't even have HBOmax
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Gabrielle Ring
(@Mrs_Ring) reported
@virginmedia I have in the past but not recently. Your website has been down when we've tried and have been unable to make contact by phone either. It's also hard to use webchat when you don't have a connection!
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Lolly's True Crime World
(@LollyTrueCrime) reported
@virginmedia Very disappointed with @virginmedia we ordered a phone and broadband and got just broadband we tried to ring in and despite setting a password we were told it was wrong!! Literally no help from the rude customer service department
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shaun gale
(@sheen74) reported
Hi @NetflixUK my new @virginmedia package is inclusive can I cancel my direct subscription without issues?
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Lewis
(@lewisjameshurst) reported
@virginmedia @djkivas Virgin you must do something different other than only have a phone call as an option to cancel. Disgraceful
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Scott 🇺🇦✌️❤️ 🏴 🏳️🌈 🇪🇺 🇺🇦
(@Flanican) reported
We moved house and there was a @skytv dish already there. We were fed up with @virginmedia's customer service so jumped at the chance to move to Sky. Big mistake. Virgin is so much better. The box, the menu, the channels, much better. We'll be changing back first chance we get 😕
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Rob Wills
(@Met_Head) reported
@virginmedia so for a second time in 3 nights my virgin media internet connection has dropped out for over 4 hours and yet the service status tells me nothing is wrong, what the **** is going on guys?