Virgin Media outages and service status in Rayleigh, England

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Rayleigh, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Billericay, Canvey Island, Chelmsford, Ingatestone, Gravesend, Grays, and Wickford.

City	Problem Type	Report Time
Southend-on-Sea	Internet	3 hours ago
Basildon	Internet	18 hours ago
Billericay	E-mail	19 hours ago
Southend-on-Sea	Internet	3 days ago
Canvey Island	Internet	3 days ago
Chelmsford	TV	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

• 
  Mark Pashby (@MarkPashby) reported 1 minute ago from Southend-on-Sea, England

  @virginmedia i get it. Captalist country and therefore a fallacy to beleive we dont need you. You social media support responders are in jobs etc But really, VM broadband is a joke. Bring back telewest and the more personal service of old. #virginmediadown again

• 
  Katie Williams (@katie_2521) reported 4 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Tmak (@tmacbond) reported 5 minutes ago from Wickford, England

  @1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices

• 
  Jon Read (@joniread68) reported 6 minutes ago from Great Baddow, England

  Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍

• 
  Russell Norris (@rrrussboy) reported 7 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

• 
  David Sugg (@TheSugg) reported 10 minutes ago from Gravesend, England

  @virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?

• 
  Ian Collier (@_iancollier) reported 13 minutes ago from Gravesend, England

  Hey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!

• 
  ꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported 13 minutes ago from Gravesend, England

  @JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed

• 
  Paul Parker (@paulparker81) reported 15 minutes ago from Basildon, England

  @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 17 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

• 
  David Sugg (@TheSugg) reported 27 minutes ago from Gravesend, England

  @virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option

• 
  Penny Rolfe nee Acres (@wonky1961) reported 31 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Kelly Bingham (@kelly_bingham2) reported 34 minutes ago from Southend-on-Sea, England

  @virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again

• 
  lindsay wood (@Dearnormajeane) reported 37 minutes ago from Southend-on-Sea, England

  @kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself

• 
  Gary Thompson (@goonergeek2000) reported 41 minutes ago from Grays, England

  @virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell

• 
  grizzly_gooner (@GoonerGrizzly) reported 44 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  Russell Norris (@rrrussboy) reported 47 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  LiisaJane'x (@LiisaJane) reported 51 minutes ago from Southend-on-Sea, England

  @virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.

• 
  Paul Dwyer (@pauldee74) reported 57 minutes ago from Grays, England

  @virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time

• 
  Em💛 (@emilymorgan_x) reported 59 minutes ago from Basildon, England

  Can someone pls explain to me why @virginmedia wifi is so shockingly ****

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Garry Walker (@GarryWalker) reported 3 minutes ago

  Today I have had telephone wars with E-on, Virgin Media, EE and UPS. I hate having to deal with call centres. They bring out the worst in me.

• 
  RM (@R_M_Bargains) reported 4 minutes ago

  @TheiKevin What I don't get is why the @virginmedia iPlayer app hasn't got the UHD streams only the TVs slow built in app

• 
  Lucia (@LadyLucia05) reported 6 minutes ago

  @virginmedia @gblondon1 Loyalty means nothing to @virginmedia not even tried to keep me as a customer.

• 
  Julian (@Dadcrusher) reported 7 minutes ago

  @virginmedia Customer service with Virgin is again a nightmare. Started an online conversation at 10am and haven’t from Mahir in over 30 minutes.Obviously they feel that my time doesn’t matter as much as theirs.

• 
  harley ˶ᵔ ᵕ ᵔ˶ (@whisperwoIf) reported 12 minutes ago

  my wifi and tv have been down all day, i hope virgin media explodes

• 
  Keith A Pearson (@keithapearson) reported 12 minutes ago

  @gblondon1 @skytv @virginmedia Sorry, mate, but Virgin Media has the worst customer service I've experienced in my 54 years on this planet. They've got over 100,000 reviews on Trustpilot with an average rating of 1.5/5. That should tell you all you need to know. I cannot wait for my contract to end.

• 
  Qwerty (@jimjam1234567) reported 14 minutes ago

  @gblondon1 @skytv Asked Virgin Media what options do I have for having their TV service in different parts of the house without running cables through my home...they offered me a firestick!

• 
  Legacy Magpie (@PaulDav86486288) reported 18 minutes ago

  @gblondon1 @skytv @virginmedia Just wait until you go to renew your contract with virgin , you’ll need to sit down for that conversation

• 
  JibbaJabba (@Lou_Pole11) reported 22 minutes ago

  @gblondon1 @skytv @virginmedia Give it time new customer, the price will shoot up. Same problem is why I left VM

• 
  Philip Greenwood (@PGreenwoodCBFM) reported 25 minutes ago

  @virginmedia. 2 hours on a call trying to sort things out, to be told I was now cutting out, so the mobile team would call me straight back. 40 minutes later still waiting. Mention complaint and they cut me off 😡😡😡😡