Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 11/30/2025 18:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Chelmsford, Basildon, Gravesend, Southend-on-Sea, Grays and South Benfleet.

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City Problem Type Report Time
United KingdomChelmsford Internet
United KingdomBasildon Total Blackout
United KingdomBasildon Internet
United KingdomGravesend Internet
United KingdomSouthend-on-Sea Total Blackout
United KingdomSouthend-on-Sea Internet

Community Discussion

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Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option

  • tmacbond Tmak (@tmacbond) reported from Wickford, England

    @1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices

  • kelly_bingham2 Kelly Bingham (@kelly_bingham2) reported from Southend-on-Sea, England

    @virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?

  • MarkPashby Mark Pashby (@MarkPashby) reported from Southend-on-Sea, England

    @virginmedia i get it. Captalist country and therefore a fallacy to beleive we dont need you. You social media support responders are in jobs etc But really, VM broadband is a joke. Bring back telewest and the more personal service of old. #virginmediadown again

  • tmacbond Tmak (@tmacbond) reported from Wickford, England

    @Ofcom @virginmedia How on earth can you on a simple change over of service that your representative said or was an easy job & you still 5months later still being billed & endless promises not kept now it’s calls eating into family time & not end in sight!! Help

  • ChrisyL1 Chris L (@ChrisyL1) reported from Basildon, England

    @virginmedia Ty for getting back to me, look we have been together for too long to just throw it all away bc of one incident so I will take a look once I’m home from work ... I miss you lots x

  • MarkPashby Mark Pashby (@MarkPashby) reported from Southend-on-Sea, England

    @virginmedia still no connectivity at all for me in SS0. Running a successful ISP should also surely include upda ting customers when issues arrise. Internet connectivity in this day and age is a utility, not a nice to have. #virginmediadown

  • LiisaJane LiisaJane'x (@LiisaJane) reported from Southend-on-Sea, England

    @virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.

  • tmacbond Tmak (@tmacbond) reported from Wickford, England

    @1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡

  • johnperreira john perreira (@johnperreira) reported from Basildon, England

    @simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

  • MRDannyLawrence Danny-lawrence-BEM-BCAc (@MRDannyLawrence) reported from Billericay, England

    @virginmedia me19 postcode broadband down please advise

  • thebooooooth Mark Booth (@thebooooooth) reported from Basildon, England

    Problems with @virginmedia continue. Now the wifi is down and no streaming tonight! #shouldnothaveleftsky #FirstWorldProblems

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.

  • wonky61shaky Penny Rolfe (@wonky61shaky) reported from Southend-on-Sea, England

    @virginmedia When are you going to refund me for many days without a wifi signal

  • tmacbond Tmak (@tmacbond) reported from Wickford, England

    This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BobLomax2 Bob Lomax (@BobLomax2) reported

    @virginmedia Then provide me a direct line to a customer services manager - or something other than repeatedly aiming me back at 150 or WhatsApp that have already failed me numerous times this week. You have the ability to direct message me, so what is the excuse?

  • Tracy27295040 Tracy (@Tracy27295040) reported

    @virginmedia got a green screen telling me dvr has detected a problem with the hard drive on the set top box can anyone help

  • Claire09293005 ⭐️Claire⭐️ (@Claire09293005) reported

    @virginmedia Received a response - answered both questions asked - then silence and still faulty service and name still not changed on account…….

  • RecruitmentCopy Alasdair Murray - the Recruitment Copywriter (@RecruitmentCopy) reported

    @virginmedia I'm moving to Sky after 30 years with NTL/Virgin. your charges are too high. Greed over customer loyalty. Please let me know best way to cancel near to date they take over.

  • EmmaBateman_ Em💕✨ (@EmmaBateman_) reported

    @virginmedia I’ve been trying to get through to someone for over 2 hours. Why am I paying a stupid amount for unreliable broadband and little-to-no customer service?

  • AllisonMckibban Allison McKibban (@AllisonMckibban) reported

    An hour of my life I will never get back. Repeatedly politely asking @virginmedia to cancel my contract due to their outrageous prices, and the 3 different people I had to speak w/ being forced to try to sell me a plan I repeatedly said I won't buy.

  • james2288 James (@james2288) reported

    So my @virginmedia bill is rising by £7 even though i was told i was on a fix contract with no price rise till July 2023. Look like legal action is required.

  • HardlyBespoke Richard (@HardlyBespoke) reported

    If you can go through life and avoid ever having to talk to @virginmedia customer support you’ll be much happier. Atrocious.

  • HobbitsWife Hobbits Wife 💙 @hobbitswife@mastodon.me.uk (@HobbitsWife) reported

    @O2 hi, your O2 priority app on an iPhone 11 won’t login via Virgin Media - I press the login with VM button and to circles back to the start so I have to watch your video over and over again. I just want to login!

  • Markavfc1979 mark bravington (@Markavfc1979) reported

    @virginmedia @Davidmoore588 I would join sky better customer service and they like to help when there is a problem this not a human from virgin on here it a computer bot