Virgin Media Outage Report in Rayleigh, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Canvey Island, Basildon, Southend-on-Sea, South Benfleet, Gravesend, Grays and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 Canvey Island |
Wi-fi | |
| Basildon |
TV | |
| Southend-on-Sea |
Total Blackout | |
| South Benfleet |
Internet | |
| Gravesend |
Internet | |
| Gravesend |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
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jonathan walden
(@wn1wn1) reported
from
Southend-on-Sea, England
@virginmedia Not working here in Southend on most channels
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡
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frank #13 🏴🏴
(@frankroe2) reported
from
Basildon, England
@virginmedia why is so hard to get in contact with you, it’s like you don’t want to help.
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john
(@john22_1) reported
from
Southend-on-Sea, England
@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia It’s been awful. The connection is sporadic at best.
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PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer
(@iamBazSR3rs) reported
from
Runwell, England
@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
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Tom Ross
(@TomRoss_) reported
from
Southend-on-Sea, England
@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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millsey.
(@lulaamillss) reported
from
Basildon, England
@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
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Lee Patmore
(@LeePatmore) reported
from
Basildon, England
It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
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Pam Gayford
(@PamGayford) reported
from
Billericay, England
@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia There are no faults in my area. The issue is likely to be with the router as the 2.4ghz works consistently on other devices.
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
Hope @virginmedia fix it before 9 because @LoveIsland Final is on at 9 😖😖😖😖😖
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ed booker
(@ed_sugarbones) reported
from
Great Baddow, England
@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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matt
(@selman1979) reported
from
Thundersley, England
@bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Annie Boer
(@Annigje300985) reported
@virginmedia Just no network signal at all, they kept banging on about using an O2 phone to enable WIFI calling (which they finally activated after I kept complaining, voila no O2 firmware needed) masts that dont work in BL5, BL6 and WN7 postcode, loosing signal while driving, etc...
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Linda Shanahan
(@lindashanahan82) reported
@virginmedia is there an issue with the TV anywhere app and the website??
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Angus Scott
(@AngusScott) reported
@virginmedia Tried that number and it doesn’t seem to get to them directly. Broke down in passing from one call centre to another.
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Annie Boer
(@Annigje300985) reported
@virginmedia Just unhappyabout the fact I was forced to go on a O2 contract while we had a free mobile contract with our broadband. I mean it would have spared us the hassle to swap numbers over and having even worse signal with O2 than I had with Virgin. But you were at leastbetter!
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Alastair68
(@alastair68) reported
@virginmedia I'm an ex customer and need to report an issue with loose cables after a pavement has been resurfaced but can't find a phone number to report it without having to put in customer details.
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Angus Scott
(@AngusScott) reported
@virginmedia customer service goes from bad to worse. Two hours on the phone to India and the Philippines, what’s app text conversations with people who can do nothing about their appalling service and a derisory cash rebate offered for non installation which will now happen
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🟣 Tristan Griffiths #ImTristanG
(@ImTristanG) reported
@virginmedia ‘Super fast’ fibre - STILL OFFLINE! #FAIL @virginmedia - any chance of service we pay for? #fedup now!
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John
(@John050745) reported
@virginmedia I've had a VM account for many years, and declined the recent offers because I didn't want to be tied into a new annual contract. I've explained I'm moving house, and want to cancel the contract. You've told me I have to pay an early exit fee on this contract.
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Scoffa1990
(@lufc1990) reported
@jimbobalula1 @virginmedia It’s disgusting mate. They are the only company in my area that offer the speed I want. Then treat you like this. They will blame it on the Peter Kay tickets no doubt.
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Dave McWilliam
(@davemc143) reported
@virginmedia @virginhelp I renegotiated my contract last week and have Netflix included in the deal. How do I login without being charged please?