Virgin Media Outage Report in Rayleigh, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Rayleigh, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Chelmsford, Sheerness, Grays, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 3 days ago |
|
Gravesend
|
Internet | 4 days ago |
|
Southend-on-Sea
|
TV | 7 days ago |
|
Southend-on-Sea
|
TV | 9 days ago |
|
Basildon
|
Internet | 9 days ago |
|
Basildon
|
Wi-fi | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Danny-lawrence-BEM-BCAc (@MRDannyLawrence) reported from Billericay, England@virginmedia me19 postcode broadband down please advise
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Jamie Meecham🏳️🌈♥️ (@JamieMeecham) reported from Canvey Island, England@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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David Sugg (@TheSugg) reported from Gravesend, England@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option
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David Sugg (@TheSugg) reported from Gravesend, England@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.
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David Sugg (@TheSugg) reported from Gravesend, England@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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MidKent Travel (@MidkentTravel) reported from Gravesend, England@virginmedia Can you please private message me, I have a log on issue.
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roger cole (@RogerCole10135) reported from Basildon, England@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.
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john perreira (@johnperreira) reported from Basildon, England@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys
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Thomas Hapgood (@Tiger118118) reported from Basildon, England**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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Penny Rolfe (@wonky61shaky) reported from Southend-on-Sea, England@virginmedia When are you going to refund me for many days without a wifi signal
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David Sugg (@TheSugg) reported from Gravesend, England@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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Jamie Meecham🏳️🌈♥️ (@JamieMeecham) reported from Canvey Island, England@virginmedia Hopefully the confirmation of the rude man losing his job.
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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kali ace (@GrandmasterAce1) reported from Grays, England@SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky
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James Young (@jamesrfyoung) reported from Wickford, England@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Robert Shaw (@hungoverdrawn) reported from Wainscott, England@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqueline Hayden (@Jacquel34382777) reported@virginmedia @Lionesses Get a Lioness ceo who will sort out your shambolic customer service! Day 14 and still no internet. #virginmedia #lutzschuler
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Fatih Cengiz (@Ysgramor) reported@virginmedia Hi! I'm currently at work. I hope issue will be fixed today otherwise definitely I'll look for alternatives soon.
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Destroyofpizza2 (@Destroyerofpiz2) reported@virginmedia need to be investigated for fraud constant daily disconnections and awful customer service. Also they gaslight you into thinking it’s only your Wi-Fi while the evidence it’s happening to millions of people daily
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carol (@CarolCarol1971) reported@virginmedia Hello @virginmedia is it possible to have a chat again? I’m still having the same issues
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Danny (@theoverlordunit) reported@virginmedia my internet connection is bad atm. Done a scan through yourselves and it says there is no problems in my area but there definitely is. I’m online gaming and it’s just lagging constantly when at first it never lagged ever with yourselves. What’s going on?
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antoine 🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸100%EU #FBPPR #FBPE (@A_D62) reported@virginmedia I have yet to find a complaint having an impact! VM always uses all the right words... the actions are the let downs! As I said, not about compensation...
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Gail O'Connor ☘ (@DublinGail) reported@verflucht @skytv Don't have Sky Box we have Virgin Media and I've never had to adjust my settings ever...it's so strange. AD isn't on, looked already. All other channels are unaffected by AD. The films played on Sky Sci-fi are unaffected as in no audio description automatically plays. Bizarre.
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Linda Shore PhD, UX Design Lecturer/Researcher (@LindaShore2) reported@virginmedia @ofcom no complaint or customer care and very UN-dedicated service
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Liz Carrie (@lizcarrie1) reportedSo, so disappointed in Virgin Media customer service. Trying to get my elderly father an engineer visit and registered as vulnerable took over an hour on the phone. There was no way to book a phone repair online,on their app and the chat function is not for phone faults.
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the move (@IzzyMac_) reported@PlxtoTV Virgin media stinks bro their service is awful