Virgin Media outages and service status in Rayleigh, England

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Rayleigh, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chelmsford, Billericay, Basildon, Gravesend, Grays, Canvey Island, and Wickford.

City	Problem Type	Report Time
Southend-on-Sea	Total Blackout	3 days ago
Southend-on-Sea	Internet	3 days ago
Southend-on-Sea	Internet	3 days ago
Southend-on-Sea	Total Blackout	3 days ago
Chelmsford	Internet	4 days ago
Southend-on-Sea	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

• 
  Simon Norris (@sinozza) reported 7 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  Russell Norris (@rrrussboy) reported 8 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Mark Harrison (@maharrison) reported 9 minutes ago from Chelmsford, England

  @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

• 
  James Young (@jamesrfyoung) reported 11 minutes ago from Wickford, England

  @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

• 
  Katie Purkiss (@KatiePurkiss) reported 19 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Paul Dwyer (@pauldee74) reported 24 minutes ago from Grays, England

  @virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time

• 
  Paul Dwyer (@pauldee74) reported 24 minutes ago from Grays, England

  @virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!

• 
  matt (@briggsym) reported 24 minutes ago from Wickford, England

  @virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup

• 
  Marc Tobin (@Cod49ers) reported 30 minutes ago from Grays, England

  @financialombuds can I get out of my @virginmedia contract with no costs due to their complete failure to provide the service I pay for and refuse to deal with my issues

• 
  Lisa Philpott (@Lisa2672) reported 32 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  Laura Dyer (@MrsDyer25) reported 36 minutes ago from Great Baddow, England

  @virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?

• 
  Marc Tobin (@Cod49ers) reported 37 minutes ago from Grays, England

  @virginmedia A thousand times. On a chat all day yesterday and was promised someone would call me, no one did. To say this is the worst customer experience I have ever had would be an understatement.

• 
  Becca (@becshawyer) reported 38 minutes ago from Wickford, England

  @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

• 
  Paul (@Paul07852224) reported 40 minutes ago from Chelmsford, England

  @virginmedia Hi, yeah done that - no issues

• 
  ron palmer (@moebius1967) reported 43 minutes ago from Southend-on-Sea, England

  I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?

• 
  Russell Norris (@rrrussboy) reported 44 minutes ago from Southend-on-Sea, England

  @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

• 
  Russell Norris (@rrrussboy) reported 51 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Russell Norris (@rrrussboy) reported 52 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  ron palmer (@moebius1967) reported 54 minutes ago from Southend-on-Sea, England

  Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......

• 
  Russell Norris (@rrrussboy) reported 54 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr Nash (@Nasher6328) reported 4 minutes ago

  @OliverGMcManus @virginmedia Under UK law (primarily the Consumer Rights Act 2015), broadband services must be provided with reasonable care and skill and be of satisfactory quality. A complete outage lasting 7 weeks is almost certainly a breach, giving you the right to end the contract and seek a remedy (like cancellation without penalty or a refund for the affected period). Virgin Media participates in Ofcom's automatic compensation scheme for total loss of service (no internet at all via wired connection). You should already be getting ~£10.34 per day automatically after the first 2 full working days of reporting the fault. This doesn't directly let you cancel penalty-free, but it supports your case.

• 
  Belle BTE (@barbzinsa) reported 8 minutes ago

  @virginmedia Broadband is down in Richmond Hill TW10, do you know how long it will take to fix the signal?

• 
  KG ExTiNcTiOn (@KG_ExTiNcTiOn) reported 12 minutes ago

  @virginmedia 20 hours for an estimated time of fix is an absolute joke

• 
  Karl Harris (@candysarahland) reported 14 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV29 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Dave McGarry (@RealDaveMc) reported 15 minutes ago

  @PremSportsTV Please fix the sound sync on the @virginmedia feed for the @NASCAR race stream.

• 
  Urban Groove (@Urban__Groove) reported 16 minutes ago

  @virginmedia It started last month, and it was you who authorised it 😡 I dont need o2's useless service volt benefit crap, Ive been instructed to contact the police as theyre harassing me for payment for a **** service i didnt ask for, this is your fault

• 
  Adam Tracey (@adamtracey8) reported 22 minutes ago

  @virginmedia @scoobiesue82 Tried everything you have recommended @virginmedia and still have the issue. It is only with Big Bang Theory on TLC channel 128. Can we get an update on this

• 
  AJG (@gozzand) reported 24 minutes ago

  @OliverGMcManus @virginmedia surely as theyre not actually providing you the service contracted you should be able to cancel without penalty?

• 
  Adam Weston (@textmaniac78) reported 26 minutes ago

  @OliverGMcManus @virginmedia I got told once and I don't know if it works but if you ring up and upgrade to another package it's classed as a new contract so you can cancel within 14 days maybe worth looking into doing that

• 
  Marifi (@me_marifi) reported 27 minutes ago

  . @virginmedia I’m also locked out of my account for weeks due to something going wrong with merging @O2 and Virginmedia acoints. Escalated several times and once again today. Your support options knowledge articles, and support paths for this issue are shocking - HELP