Virgin Media Outage Report in Rayleigh, Essex, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Rayleigh, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Chelmsford, Sheerness, Grays, South Benfleet, Canvey Island, and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
TV | 3 days ago |
|
Southend-on-Sea
|
TV | 4 days ago |
|
Basildon
|
Internet | 5 days ago |
|
Basildon
|
Wi-fi | 5 days ago |
|
Southend-on-Sea
|
Wi-fi | 8 days ago |
|
Southend-on-Sea
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Robert Shaw (@hungoverdrawn) reported from Wainscott, England@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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ron palmer (@moebius1967) reported from Southend-on-Sea, EnglandI'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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Thomas Hapgood (@Tiger118118) reported from Basildon, England**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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kali ace (@GrandmasterAce1) reported from Grays, England@SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky
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Rob Green Jnr (@rob_green86) reported from Thundersley, England@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
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Jamie Meecham🏳️🌈♥️ (@JamieMeecham) reported from Canvey Island, England@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Jamie Meecham🏳️🌈♥️ (@JamieMeecham) reported from Canvey Island, England@virginmedia Hopefully the confirmation of the rude man losing his job.
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David Sugg (@TheSugg) reported from Gravesend, England@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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ron palmer (@moebius1967) reported from Southend-on-Sea, England@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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Rob Green Jnr (@rob_green86) reported from Thundersley, EnglandAnyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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James Young (@jamesrfyoung) reported from Wickford, England@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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MidKent Travel (@MidkentTravel) reported from Gravesend, England@virginmedia Can you please private message me, I have a log on issue.
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David Sugg (@TheSugg) reported from Gravesend, England@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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Danny-lawrence-BEM-BCAc (@MRDannyLawrence) reported from Billericay, England@virginmedia me19 postcode broadband down please advise
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Glenn (@86GlennR) reported@gwenllian47 @virginmedia Mine has been down most of today. Sometimes it will drop out for a few mins every half an hour. The only reason I haven’t cancelled is because no other provider can get anywhere near VM speeds. But if they don’t sort this I’ll simply get slower, cheaper internet
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Will Roe (@willroe2) reported.@virginmedia Just received appalling customer service. I signed a contract with you on 8th July - called today in the 14 day cooling off period and customer service operative said I would have to pay the full contract as it's 'an early disconnection'. Can someone please sort?
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John (@Johncouk) reported@JohnRelen1 @virginmedia Let me know if you get anywhere, another long term customer here with larger and larger bills that are DOUBLE what new customers are being offered for 1/3 the bandwidth!!
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PKE (@akrba2) reported@virginmedia It was supposed to be Monday, I took a day off work. Never came…. Tuesday rocked up and I wasn’t here, even though I said I wouldn’t be here. Supposed to arrive Wednesday nothing. Then today and I just spent 1.15 mins waiting to be told it was arriving today and no one would
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Richard Hitchin (@ChardHitchin) reported@virginmedia Doesn’t seem to be issues with it now, but that was the fastest I got this morning. Just did another test on my iPhone - Ping 7ms Download 97Mbps Upload 12 Mbps But was struggling from 07:15-14:45.
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SotonCyclist (@CyclistSoton) reported@virginmedia Have spoken to the team they are the people who keep telling me 24hrs but won’t say what the fault is, this has been going on for a week and I’m starting to understand why VM gets poor CS reviews as its terrible
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SotonCyclist (@CyclistSoton) reported@virginmedia Lol so what you are saying is your CS phone and. Webchat is pointless and the forum where everyone pipes in suggesting things until a rep pops along is the best bet what a ****** service.
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Yo Zushi (@YoZushi81) reportedHello @virginmedia ... The bot on your moving-house service has been promising to connect me to an agent for 50 minutes now. Could you tell me how long on average your customers have to hold for simple queries? Out of interest, how many staff do you have for the service? Thanks.
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Esa (@ESA_Z) reported@virginmedia I need my services restored please. The account issue has now been resolved but I still have no internet and I cannot contact or get through to customer services. Please help
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Sarwar Khan (@sarwar_k) reported@virginmedia 1st appt rescheduled to 8 July only to be told repull needed. Earliest appt is 27th with install set for 28th. Surely you can help your new customers left waiting a month for internet? What can you do to help??