Virgin Media Outage Report in Rayleigh, Essex, England

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Rayleigh, England

The most recent Virgin Media outage reports came from the following cities: Gravesend, Southend-on-Sea, Basildon, Chelmsford, Sheerness, Grays, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Gravesend	Internet	12 hours ago
Southend-on-Sea	TV	4 days ago
Southend-on-Sea	TV	6 days ago
Basildon	Internet	6 days ago
Basildon	Wi-fi	7 days ago
Southend-on-Sea	Wi-fi	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

• 
  Katie Purkiss (@KatiePurkiss) reported 8 seconds ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Russell Norris (@rrrussboy) reported 1 minute ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  Katie Purkiss (@KatiePurkiss) reported 5 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  rachel Wheelhouse 🇺🇦 (@RWheelhouse1) reported 12 minutes ago from Chelmsford, England

  @virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed

• 
  Russell Norris (@rrrussboy) reported 19 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

• 
  Russell Norris (@rrrussboy) reported 19 minutes ago from Southend-on-Sea, England

  @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 20 minutes ago from Wainscott, England

  @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

• 
  Katie Purkiss (@KatiePurkiss) reported 30 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

• 
  Katie Williams (@katie_2521) reported 35 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 40 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

• 
  Russell Norris (@rrrussboy) reported 40 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Rachel Romain (@RERomain) reported 42 minutes ago from Chelmsford, England

  @virginmedia It has been almost 30 years since he was a new customer... 🙃

• 
  Russell Norris (@rrrussboy) reported 44 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  Katie Williams (@katie_2521) reported 44 minutes ago from Wickford, England

  @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

• 
  Russell Norris (@rrrussboy) reported 45 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  Russell Norris (@rrrussboy) reported 47 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Katie Purkiss (@KatiePurkiss) reported 51 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  Katie Purkiss (@KatiePurkiss) reported 55 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  Nigel Rumsey (@nigelrumsey) reported 56 minutes ago from Gravesend, England

  @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

• 
  Justin 🇺🇦 (@J4Y_DEE) reported 56 minutes ago from Gravesend, England

  @virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  andrew gilday (@andygilday) reported 6 minutes ago

  @seanayling My virgin media is broken. 🙄

• 
  jordan hagan (@Jordzzzh1994) reported 7 minutes ago

  @virginmedia how do I get in touch with someone to change my package as when I try and call it’s disconnecting me, I did try and send a tweet yesterday but got ignored can you help??

• 
  Lewis (@LewisK08) reported 11 minutes ago

  @Matty89_ @virginmedia virgin media are such a shambles so bad

• 
  Madge Dresser (@MadgeDresser) reported 11 minutes ago

  @virginmedia @VMSolutions_ my broadband not working for the umpteenth time in the last two months- getting locked out as it doesn’t recognise my password and the website doesn’t help either I’m old and in despair Is this what I’m paying for?

• 
  ken matiku (@KenMatiku) reported 13 minutes ago

  @LivMartinii @virginmedia Internet has been down since last night.... what’s happening?

• 
  I eat dog (@shutupyasprout) reported 15 minutes ago

  @virginmedia your services seem to be down can you please fix this

• 
  Ellie Harries (@ellie_harries) reported 16 minutes ago

  @virginmedia Wifi not working, and when it does it only connects to one device. We've bought an extender and that's not even helping. It's becoming beyond a joke now! Have used all of my mobile data to try and work from home

• 
  adam turner (@turnavic) reported 19 minutes ago

  @virginmedia I am stranded abroad. My contract has expired but I have no way of contacting Virgin Media to cancel my contract.. I have wasted money I don't have on 4 occasions phoning them. They don't reply to me on twitter or via email. What can I do?

• 
  Gracie Mae (@hotbyd) reported 20 minutes ago

  @virginmedia Someone got back to us today. We are due to move over to Virgin Media tomorrow but they have not installed any cables yet. Hopefully our service with Sky won’t be cut off tomorrow.

• 
  Dean (@Deg369369) reported 23 minutes ago

  @virginmedia useless company. *8th Dec install *10th Dec fault *11th Dec report *17th Dec ask to leave * Jan still asking to leave * 30th Jan contract ended with nothing to pay for no service and a new one just internet started * 5th Feb cut off cos of none payment from 8th