Virgin Media Outage Report in Rayleigh, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Chelmsford, Southend-on-Sea, Basildon, Gravesend, Grays and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Chelmsford |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!
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MrChips
(@MrChips2000) reported
from
Grays, England
@virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.
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Helen Dickens (pinknblue):)
(@pinknblue) reported
from
Southend-on-Sea, England
@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
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chris cox
(@coxychris) reported
from
Southend-on-Sea, England
@virginmedia why are no one answering your lines all I wanna do is cancel my package
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Nigel Rumsey
(@nigelrumsey) reported
from
Gravesend, England
@virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time
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VenusEnvi
(@VenusEnvi) reported
from
Grays, England
@virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonno
(@A_Johnstone) reported
@virginmedia Well your operators keep hanging up on me and passing me on to other deptartments then after hours they hang up. It's so frustrating when they tell you there is no fault but it's been off for 7 days+ Working from home with no internet means I am essentially unemployed.
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Jack O'Neill
(@MrJack_ONeill) reported
@virginmedia It has been on and off for the past three days now and has just gone off again now. It’s so temperamental, really disappointing service
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Jonno
(@A_Johnstone) reported
@virginmedia Only 85 times, done everything my side. All cables been checked numerous times. Either the Hub 3.0 is broken or their is a fault on the line. But I can't get an engineer out as the people I speak to can't do that and want to transfer me to someone else, they hang up though.
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Blue Rose Code
(@BlueRoseCode) reported
.@virginmedia On hold for one and a half hours and now you cut me off. Waiting since noon for a broadband activation despite a text from you telling me my service had been activated. Awful customer experience. Anyone else had similar?
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Phtevenrobert
(@Phtevenrobert) reported
@virginmedia I've tried everything I could possible try, by myself AND with someone on the phone, and my speed is getting worse. I can't do anything I need to do to get by without internet. Service Status on the website is just a picture, I'm sure of it, it only ever says 'No known problems'
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matty
(@mattybonney) reported
@virginmedia @virginmedia I've been asked to go the forum before of which I have, myself and my neighbours have been told of the issue by the engineers who came down. Which is due to the Comms boxes outside, but we need to be told exactly when this is going to be resolved
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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Nicola Simpson
(@NicolaSimpson78) reported
@virginmedia having issues again with slow internet speeds and completely losing internet connection... this is happening almost every day now, I can't get through on the phone and can't get a response on live chat....
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B
(@_Bukss) reported
@virginmedia are ***************. Flagging up my account as having ‘disconnected debt’ despite never missing a payment or making any late payments
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Phtevenrobert
(@Phtevenrobert) reported
@A_Johnstone @virginmedia @richardbranson Hung up again!? This is an absolute scam. We gotta let people know about this, I'm gonna get sending some messages to some people.. this isn't acceptable. It's theft. You pay, they don't provide the service.. what if that was the other way around and we didn't pay? It'd be court.