Virgin Media outages and service status in Rayleigh, England

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Rayleigh, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Grays, Wickford, Chelmsford, Rochford, South Benfleet, Billericay, and Canvey Island.

City	Problem Type	Report Time
Southend-on-Sea	Internet	3 days ago
Basildon	TV	4 days ago
Southend-on-Sea	Internet	4 days ago
Southend-on-Sea	Internet	8 days ago
Basildon	Internet	8 days ago
Southend-on-Sea	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 2 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

• 
  Mark Harrison (@maharrison) reported 2 minutes ago from Chelmsford, England

  @virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window

• 
  Laura Dyer (@MrsDyer25) reported 3 minutes ago from Great Baddow, England

  @virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?

• 
  Jon Read (@joniread68) reported 6 minutes ago from Great Baddow, England

  Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍

• 
  Tmak (@tmacbond) reported 10 minutes ago from Wickford, England

  @1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help

• 
  Paul Dwyer (@pauldee74) reported 11 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

• 
  ⭐️ 🇪🇺 Paul ⭐️ Dunning 🇪🇺 ⭐️ (@hairydalek) reported 11 minutes ago from Writtle, England

  Sadly, the @horror_channel catchup service isn’t on @virginmedia , which is a total bummer.

• 
  ꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported 15 minutes ago from Gravesend, England

  @JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed

• 
  Paul Parker (@paulparker81) reported 21 minutes ago from Basildon, England

  @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

• 
  kali ace (@GrandmasterAce1) reported 23 minutes ago from Grays, England

  @SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky

• 
  Peter Fudge 💙 (@statusquo44) reported 25 minutes ago from Canvey Island, England

  @leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍

• 
  Samantha Doe (@samanthadoe1) reported 30 minutes ago from Canvey Island, England

  @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

• 
  Kelly **** (@kellydyke08) reported 33 minutes ago from Southend-on-Sea, England

  @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

• 
  Rob Green Jnr (@rob_green86) reported 35 minutes ago from Thundersley, England

  @westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!

• 
  Marc Tobin (@Cod49ers) reported 41 minutes ago from Grays, England

  @virginmedia A thousand times. On a chat all day yesterday and was promised someone would call me, no one did. To say this is the worst customer experience I have ever had would be an understatement.

• 
  Russell Norris (@rrrussboy) reported 43 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Colin Nickless (@NicklessColin) reported 54 minutes ago from Southend-on-Sea, England

  @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

• 
  Russell Norris (@rrrussboy) reported 55 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Mark Harrison (@maharrison) reported 58 minutes ago from Chelmsford, England

  @virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark

• 
  Penny Rolfe nee Acres (@wonky1961) reported 58 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan Kitwood (@dkitwood) reported 6 minutes ago

  @virginmedia @virginmedia Shall I start posting screengrabs of the conversation I had with your customer service representative on here? Or are you going to reply?

• 
  Luis Alvarez (@alvarezluisf) reported 13 minutes ago

  Does anyone else in Ireland has @VirginMediaIE as their mobile data provider? It's THE WORST service out there! God do I regret switching to Virgin Media, this mistake has cost me money and patience.

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 17 minutes ago

  @virginmedia That authentication issue is between the VM servers and Sky servers.

• 
  Matt ⚡️ (@MattOfTheSouth) reported 18 minutes ago

  @virginmedia any reason why I can't get gig2 as a gig1 customer? Is it only available to new customers? Ridiculous if so. Postcode checker says it's available on my postcode if I was to order a new package?

• 
  Mark P (@WinnyOgden) reported 21 minutes ago

  @biggle1908 Avoid virgin media like the plague. Appalling customer service.

• 
  LiamGM ⚫️⚪️⚫️⚪️ (@LiamGM90) reported 22 minutes ago

  @virginmedia Sort this problem you have up and down the country With both broadband and TV Cause it needs to be fix ASAP

• 
  It's Ahmad (@AhmadX_Official) reported 22 minutes ago

  In 2003, 68-year-old Stan Beaton said goodbye to his beloved wife, Ruby, after she lost her battle with cancer. Among all the memories she left behind, one became his greatest treasure, a simple voicemail recorded on their home answering machine, preserving the sound of her voice. For years, Stan kept the same phone service for one reason alone: he was terrified that changing providers might erase that recording. Whenever grief became too heavy, he would play the message, finding comfort in hearing Ruby speak once again. Then, without warning, everything changed. During a routine system upgrade by Virgin Media, the voicemail was accidentally deleted. Stan later described the heartbreak: "When I realized it was gone, it felt like I had lost my wife a second time." Once the company understood what had happened, they launched an extraordinary recovery effort. Around a dozen engineers dedicated three full days to retrieving a single voicemail. They combed through archived systems, aging servers and backup files, comparing the task to finding a needle in a haystack. Despite the odds, they refused to stop searching. Against all expectations, they found it. When Stan learned how many people had worked tirelessly to recover his recording, he was overwhelmed. "All those people… just to help me? I never imagined a company would go to such lengths," he said. Then came the moment he had almost given up hope of experiencing again. Ruby's familiar voice filled the room: "Stan and Ruby are not available right now. Please leave your name and number, and we'll get back to you." Tears quickly welled up in his eyes. "Amazing… absolutely amazing," he whispered. With deep gratitude, he later said: "I thought I would never hear her voice again. They gave me back something I believed was gone forever. They made an old man incredibly happy." Sometimes the greatest treasures aren't money or possessions. They're the few precious seconds of a loved one's voice memories that can comfort a heart for a lifetime.

• 
  Mrs Robertson 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@sharonbabes1) reported 23 minutes ago

  @virginmedia why is your website down for payment promise? Sharon

• 
  Colin Chapman (@cochap) reported 23 minutes ago

  @virginmedia when do you expect to get issue sorted in the ML2 area. Virgin been down for over an hour?

• 
  simon withers (@KalEl_WBS) reported 30 minutes ago

  @virginmedia You going to actually reply tho? You always say send us a DM and then never reply.