Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 02/22/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.

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City Problem Type Report Time
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Internet
United KingdomBasildon TV
United KingdomBasildon Wi-fi
United KingdomCanvey Island Wi-fi
United KingdomBasildon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • becshawyer Becca (@becshawyer) reported from Wickford, England

    @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

  • briggsym matt (@briggsym) reported from Wickford, England

    @virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup

  • c1ormy Claire - with a capital C (@c1ormy) reported from Gravesend, England

    @virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices

  • tolu_____ Tolu (@tolu_____) reported from Basildon, England

    @virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

  • adiesmith64 ⚒Adrian Smith⚒ (@adiesmith64) reported from Southend-on-Sea, England

    @KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!

  • AViTSCJ Scott Jackson (@AViTSCJ) reported from Gravesend, England

    @virginmedia why is it when you request cancellation of service via phone and getting cut off mid call , then sending and email and also trying to chase via web chat which I also sent my request for cancellation and then move out two months later . They keep the account open 🤬

  • Tommy_Doyle Tommy Doyle 💙 (@Tommy_Doyle) reported from Southend-on-Sea, England

    @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

  • suzywotz ꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported from Gravesend, England

    @JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed

  • kec1964 Kate Crisp (@kec1964) reported from Grays, England

    @virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?

  • statusquo44 Peter Fudge 💙 (@statusquo44) reported from Canvey Island, England

    @leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍

  • owensirons93 Andrew Owen (@owensirons93) reported from Corringham, England

    @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

  • Paul07852224 Paul (@Paul07852224) reported from Chelmsford, England

    @virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad

  • Paul07852224 Paul (@Paul07852224) reported from Chelmsford, England

    @virginmedia Hi, yeah done that - no issues

  • _iancollier Ian Collier (@_iancollier) reported from Gravesend, England

    Hey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!

  • suzywotz ꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported from Gravesend, England

    @JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?

  • Bomber_RBS ML Shelton (@Bomber_RBS) reported from Gravesend, England

    @skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus

  • emilymorgan_x Em💛 (@emilymorgan_x) reported from Basildon, England

    Can someone pls explain to me why @virginmedia wifi is so shockingly ****

  • Paul_Ilett Paul Ilett, Author (@Paul_Ilett) reported from Southend-on-Sea, England

    @fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ivl5o lvl (@Ivl5o) reported

    @virginmedia can you do something about the eve online connection issues that are affecting uk virgin media customers only. The issue won’t resolve itself please assist.

  • JanetKilpatrick Janet Kilpatrick (@JanetKilpatrick) reported

    @virginmedia Looking back at call logs looks like problem began around 7th or 8th Feb, which chimes with what other local people saying on FB group about their virgin mobile. Seems to be local fault. Please sort it or explain

  • EvilBarty Colin Reynolds (@EvilBarty) reported

    @virginmedia from what the eve community and creators are saying it is an issue with the ISP on virgin media's end

  • taxdtxme T ⛷ (@taxdtxme) reported

    @ceezwtf @virginmedia Worst company in the world. U call them up and they bs that they are gonna fix it then do nothing

  • KuljeetChahal Kuljeet Chahal (@KuljeetChahal) reported

    @virginmedia call me back but they never do. I have also been promised call backs that never happen. Our contract ended many months ago and we have been put on an inflated price tariff but can’t get through to change the tariff! Or to leave. This is surely not a legal way to treat customers.

  • BlueGrinch2 Neil ☄️ (@BlueGrinch2) reported

    @virginmedia I have no signal whatsoever other than WIFI which is very temperamental, otherwise I would contact you , I will be in touch once I return to the UK 😡

  • cunbobs Cunbobs (@cunbobs) reported

    @virginmedia It doesn't matter. You are charging me more for improvements and since the 'upgrades', my service has got worse. Using the same wireless connection! Give me my money back. #thieves #liars #justincompetent?

  • LMTEddie Eddie Gibson (@LMTEddie) reported

    @virginmedia @EvilBarty Fix your networking issues! an EVE Online Dev has responded telling you what your issues are possibly

  • jasminefaife jasmine (@jasminefaife) reported

    @virginmedia Somebody from the complaints team should have picked this up and resolved it at some point in the last 3 months. We’ve not even heard back in response to the complaint.

  • bailey02380 Laura Jane Bailey (@bailey02380) reported

    @virginmedia Yeah I keep trying to "chat" to advisors but never get a reply on WhatsApp, guessing it's robot. And on the app says there's an error all the time?