Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 02/02/2026 22:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Gravesend, Southend-on-Sea, Basildon, Grays, Canvey Island and Chelmsford.

Loading map, please wait...
City Problem Type Report Time
United KingdomGravesend Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomBasildon Internet
United KingdomBasildon E-mail
United KingdomBasildon E-mail
United KingdomSouthend-on-Sea Internet

Community Discussion

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Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @SpursKS @virginmedia What's the issue

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia Hopefully the confirmation of the rude man losing his job.

  • keldaaa Kelda🥤 (@keldaaa) reported from Canvey Island, England

    @virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.

  • MLong94 Mark.. (@MLong94) reported from Grays, England

    Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

  • GrandmasterAce1 kali ace (@GrandmasterAce1) reported from Grays, England

    Virgin media users any issues 😣?

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

  • GrandmasterAce1 kali ace (@GrandmasterAce1) reported from Grays, England

    @SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

  • jamesrfyoung James Young (@jamesrfyoung) reported from Wickford, England

    @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

  • hungoverdrawn Robert Shaw (@hungoverdrawn) reported from Wainscott, England

    @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • KeeleyOF101 Keeley O'Flaherty (@KeeleyOF101) reported from Thundersley, England

    @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

  • Kimlovett Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England

    @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • studioshane Shane (@studioshane) reported

    @Krissomacko @virginmedia Not working for me in Phibsboro too 😕

  • steph0912 stephh. (@steph0912) reported

    It’s taken over 2 hours to get virgin to actually cancel my unreliable and overpriced broadband @virginmedia communication via carrier pigeon.

  • geotheory 𝚛𝚘𝚋𝚒𝚗_𝚎𝚍𝚠𝚊𝚛𝚍𝚜 (@geotheory) reported

    @virginmedia ❌ The internet installation under our new VM contract is now delayed until late November. ❌ Your customer service is a purgatory of unending Kafka-esque automated-voice misery and security bureaucracy. ❌ We are cancelling our new contract.

  • inmonopinion Kevin (@inmonopinion) reported

    @virginmedia I’ve spent weeks telling and got no where. Hetty a manager was on it but she’s dropped the ball like everyone else. I’ve realised you all say sorry but do nothing and just treat customers like rubbish. @Ofcom @BBCWatchdog please investigate #VirginMedia not fit for purpose

  • WhatDoiDoWrong eh (@WhatDoiDoWrong) reported

    @virginmedia Says no know issues

  • tombo_coys Art Vandelay (@tombo_coys) reported

    @clmmcrthy @virginmedia interesting. I pay for 200mbs i think, and am consistently around 100mbs which is typically fine for what I need, although sometimes an issue with work. Today its like less than 30mbs though, doing my nut in.

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.

  • HeatherLaraTV 🎃 HeatherLaraTV 🎃 (@HeatherLaraTV) reported

    made a complaint to @virginmedia 3+ weeks ago and still haven’t heard back lol 👍

  • QuickBen67 QuickBen67 (@QuickBen67) reported

    @virginmedia The issue is that this is the email address linked to her Facebook account so she is unable to get a password reset as she cannot access the email

  • connyhowie Conny Blythe (@connyhowie) reported

    @virginmedia you are unbelievable! Taken my email address down after 20 years of loyality! And refusing any help which we need to get permanent access too! 😡😡😡😡😡