Virgin Media Outage Report in Rayleigh, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Basildon |
TV | |
| Basildon |
Wi-fi | |
| Canvey Island |
Wi-fi | |
| Basildon |
TV | |
| Southend-on-Sea |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Gravesend, England
Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia WiFi signal is awful. Called you 100 times. Keep getting same run around. Will find someone who can deliver.
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Namron #FBPE
(@NormanStiff) reported
from
Grays, England
@virginmedia HI, your on-demand service is not really on- demand, I tried to watch Sundays Line of Duty today it is not on demand unless I pay another service, why is this.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Laura Elliott
(@LAURABELLE72) reported
from
Thundersley, England
Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
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SB78
(@Steve_Butler) reported
from
Gravesend, England
@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Debz Glover😜
(@DebzGlover) reported
from
Basildon, England
@virginmedia Hi, no service issues in my area according to your website
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia My approach is simply to contact my service provider who I pay a lot of money to and ask them to sort it. That hasn’t worked.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Emma douglas
(@DouglasEmma07) reported
from
Basildon, England
@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Docherty
(@amydocherty29) reported
@virginmedia Yes both it cuts out constantly and we have to reboot continuously. An engineer was out and changed the settings but at that time it was one of the few times it was working and the guy said it should now be fine but it’s not. It is just as bad if not worse.
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Sam Cole
(@scole12) reported
@virginmedia Thanks for the reply, but the text service doesn't let me cancel my account, and I need confirmation of this. I've tried for 2 weeks, and it's been exceptionally poor. Is there a direct number?
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Grumpy git87
(@Grumpygit87) reported
@virginmedia I have had several conversations with your tech team and reset the hub several times and also tried all the trouble shooting available still have problems
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Christina X DiChello
(@lil_x1988) reported
@virginmedia how do I cancel my free 30 day trial of prime video from the box itself?
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Martyn Littlewood
(@InTheLittleWood) reported
@virginmedia The router we're currently using has a few persistent issues: Signal distance is abysmal. With no blockades and on an elevated surface, it barely reaches 6 feet. Through a wall? No signal. Correct password (even when apple WiFi sharing it) is refused, seemingly at random..
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Phil 🌴
(@philstoke) reported
@virginmedia Getting ridiculous now all I want to do is register an account without my account number I can't do this. I ring up to be told they need my account number I don't know it I've even phoned up to try and pay it all off so I can leave you and shop elsewhere & even that's a problem
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Steve Mayne
(@daddyto3monkeys) reported
@virginmedia No local outage. The box is stuck in a reboot loop (it's about 5 years old). Please can you let me know the next steps? Thank you!
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Amy Docherty
(@amydocherty29) reported
@virginmedia No it’s a persistent problem. Anytime we try to get something done about it nothing gets done!
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Fizzle
(@Fiona440301481) reported
@virginmedia Access to the internet keeps dropping out. No reported issues in the area.
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Dr Mani Bhogal
(@DrManiBhogal) reported
@BenEllisCrim @SkyHelpTeam Wow, shocking service. Join @virginmedia. Touch wood, my Internet has been pretty good during lockdown.