Virgin Media Outage Report in Rayleigh, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Grays, Basildon, Canvey Island, Chelmsford and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Grays |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Penny Rolfe
(@wonky61shaky) reported
from
Southend-on-Sea, England
@virginmedia When are you going to refund me for many days without a wifi signal
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option
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Chris L
(@ChrisyL1) reported
from
Basildon, England
@virginmedia Ty for getting back to me, look we have been together for too long to just throw it all away bc of one incident so I will take a look once I’m home from work ... I miss you lots x
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Danny-lawrence-BEM-BCAc
(@MRDannyLawrence) reported
from
Billericay, England
@virginmedia me19 postcode broadband down please advise
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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Tmak
(@tmacbond) reported
from
Wickford, England
@Ofcom @virginmedia How on earth can you on a simple change over of service that your representative said or was an easy job & you still 5months later still being billed & endless promises not kept now it’s calls eating into family time & not end in sight!! Help
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.
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Tmak
(@tmacbond) reported
from
Wickford, England
This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices
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Kelly Bingham
(@kelly_bingham2) reported
from
Southend-on-Sea, England
@virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
Problems with @virginmedia continue. Now the wifi is down and no streaming tonight! #shouldnothaveleftsky #FirstWorldProblems
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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john perreira
(@johnperreira) reported
from
Basildon, England
@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys
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LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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Mark Pashby
(@MarkPashby) reported
from
Southend-on-Sea, England
@virginmedia i get it. Captalist country and therefore a fallacy to beleive we dont need you. You social media support responders are in jobs etc But really, VM broadband is a joke. Bring back telewest and the more personal service of old. #virginmediadown again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John (Eggsy)
(@EggsyGLC) reported
@virginmedia I will not be able to make this appointment. Please can we reschedule for 5 pm today? Could you also send me details of who I should contact in order to lodge an official complaint for failure to provide a service?
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✿ The Humble Monster ✿
(@anellaellaeh) reported
@ELDRITCH_FART @CommunityFibre I’m having the same problem 🙄 sometimes when I restart it, it connects for a min or so and disconnects. I might have to go back to virgin Media 🤔
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Conor
(@ConorA96_) reported
@Betchells_ @virginmedia So stupid, had an email last saturday saying next 14 days so lets see what happens next week
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Andy Lee
(@andylee210) reported
@virginmedia Hi. I have been charged an activation fee for my hub5 however I was told@on ordering that it would be waived. Can you help please?
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Nick🇬🇧
(@Toulbox) reported
@virginmedia AB, your customer services team @virginmedia have failed you (and my partner) 3 times, your engineers failed 3 times, how many more chances do you need? #poorcustomerservice
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Claire Dares
(@ClaireDaresFood) reported
@virginmedia I won't be home until after 5 this evening but I believe it's a white light. We had the same issue a few weeks ago and we had to get a new box just really don't want to wait another 5 days
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JessicaHBentley
(@JessicaHBentley) reported
@virginmedia Can you please ring us to try and rectify this problem. We are now on day 5 of no phone!
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Lily💘
(@lzgtskllz) reported
Seriously @virginmedia I’ve got work to do & you cut out at the worst of times. There’s no work going on in my area, you’re just ****.
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Dimitri Andonov
(@DimitriStone) reported
@virginmedia Team? What team? You can’t get through to a human on the number provided. Live chat doesn’t work. Your WhatsApp line is a bot. There’s been an outage in the CR0 area since 18.11.22. I want out of my contract without paying fees!!!!!
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Donna
(@GoFigureItOut2) reported
@virginmedia @deepdean Can I ask if its normal when getting through to virgin media and speaking to an operative that you are left for over 7 minutes with just music? Have never had this from any other company?