Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 11/28/2025 10:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Chelmsford, Basildon, Gravesend, Southend-on-Sea, Grays and South Benfleet.

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City Problem Type Report Time
United KingdomChelmsford Internet
United KingdomBasildon Total Blackout
United KingdomBasildon Internet
United KingdomGravesend Internet
United KingdomSouthend-on-Sea Total Blackout
United KingdomSouthend-on-Sea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?

  • MrsDyer25 Laura Dyer (@MrsDyer25) reported from Great Baddow, England

    @virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150

  • Tommy_Doyle Tommy Doyle 💙 (@Tommy_Doyle) reported from Southend-on-Sea, England

    @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

  • NicklessColin Colin Nickless (@NicklessColin) reported from Southend-on-Sea, England

    @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

  • statusquo44 Peter Fudge 💙 (@statusquo44) reported from Canvey Island, England

    @leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍

  • Paul_Ilett Paul Ilett, Author (@Paul_Ilett) reported from Southend-on-Sea, England

    @fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.

  • Paul07852224 Paul (@Paul07852224) reported from Chelmsford, England

    @virginmedia Hi, yeah done that - no issues

  • emilymorgan_x Em💛 (@emilymorgan_x) reported from Basildon, England

    Can someone pls explain to me why @virginmedia wifi is so shockingly ****

  • joniread68 Jon Read (@joniread68) reported from Great Baddow, England

    Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍

  • kec1964 Kate Crisp (@kec1964) reported from Grays, England

    @virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?

  • tolu_____ Tolu (@tolu_____) reported from Basildon, England

    @virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?

  • becshawyer Becca (@becshawyer) reported from Wickford, England

    @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

  • Bomber_RBS ML Shelton (@Bomber_RBS) reported from Gravesend, England

    @skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus

  • MrsDyer25 Laura Dyer (@MrsDyer25) reported from Great Baddow, England

    @virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?

  • MrsDyer25 Laura Dyer (@MrsDyer25) reported from Great Baddow, England

    @virginmedia Yes and I am doing it again now. No network issue has been found

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

  • owensirons93 Andrew Owen (@owensirons93) reported from Corringham, England

    @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!

  • Paul07852224 Paul (@Paul07852224) reported from Chelmsford, England

    @virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad

  • c1ormy Claire - with a capital C (@c1ormy) reported from Gravesend, England

    @virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cemtex1 cemtex (@cemtex1) reported

    @virginmedia such a poor service I just received after calling up to enquire about potentially retaining my services which is due to be disconnected next week. I could hardly hear your customer service rep, not suprising if they are still working from home with a crappy headset.

  • Hoebomedia Cass *** (@Hoebomedia) reported

    @virginmedia I was told on the phone I couldn't escalate to a CEO complaint as they didn't know what that was so I emailed your CEO. My complaint is open & no one is dealing with it. I have told them how I want is resolved and they won't so have just left it open and you're still billing me.

  • dharamody82 Dhara Mody (@dharamody82) reported

    @virginmedia your broadband service has been really rubbish this week, 2nd outage in 3 days. What is going on?? What am I paying £29 per month for??

  • roburdick Rob (@roburdick) reported

    @virginmedia if i text that number i get a call back? Cancel by post is just outdated and inconvenient. Can't even DM you, really bad customer service, stunning how little you care to keep existing customers.

  • simonlevans simon le vans 💙 (@simonlevans) reported

    @virginmedia My broadband is going off every few days. I want to know why. I’m not interested in the usual call centre script designed to fob off your customers. I want to know what the problem is so I can make an informed decision.

  • simonlevans simon le vans 💙 (@simonlevans) reported

    I’m fed up with being fobbed off @virginmedia I want to know if there is an ongoing problem so I can decide what to do. Now I’m on hold presumably in an attempt to make me give up. It’s not great customer service.

  • CRiMEYBear CRiMEBear (@CRiMEYBear) reported

    @virginmedia You said you would send a surveyor to register us but no one came and no, NO ONE from you team ever calls us! So now we are done! We want to cancel our service (obviously free of charge as the issue is on your end).

  • bgr1978 The Grey Man (@bgr1978) reported

    @virginmedia I am on a WhatsApp chat now with another representative who is opening a formal complaint. It seems you have mis-sold a product that your company doesn't actually provide. 😶

  • W99YNO wayne higgins (@W99YNO) reported

    @virginmedia Have a look at twitter.. it's littered with people complaining about the same thing... you have fundamental issue happening now. TAKE OWNERSHIP

  • WeeHenJenxo Jen 💕 (@WeeHenJenxo) reported

    @virginmedia is truly the single worst broadband provider. Working at home, and they decide to do works without telling us, until 6pm? Aye great idea, right in the middle of the work day. Service has been rotten for weeks and naebody answers their phones. Sound 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼