Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 03/18/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Chelmsford, Sheerness, Southend-on-Sea, Basildon, Grays, South Benfleet, Canvey Island and Gravesend.

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City Problem Type Report Time
United KingdomChelmsford Total Blackout
United KingdomSheerness Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomChelmsford Total Blackout
United KingdomSouthend-on-Sea Wi-fi
United KingdomBasildon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • MidkentTravel MidKent Travel (@MidkentTravel) reported from Gravesend, England

    @virginmedia Can you please private message me, I have a log on issue.

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

  • LiisaJane LiisaJane'x (@LiisaJane) reported from Southend-on-Sea, England

    @virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

  • MRDannyLawrence Danny-lawrence-BEM-BCAc (@MRDannyLawrence) reported from Billericay, England

    @virginmedia me19 postcode broadband down please advise

  • wonky61shaky Penny Rolfe (@wonky61shaky) reported from Southend-on-Sea, England

    @virginmedia When are you going to refund me for many days without a wifi signal

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option

  • Kimlovett Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England

    @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia Hopefully the confirmation of the rude man losing his job.

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

  • tmacbond Tmak (@tmacbond) reported from Wickford, England

    @1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?

  • johnperreira john perreira (@johnperreira) reported from Basildon, England

    @simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • samsteele771 samsteele77 (@samsteele771) reported

    @screamypete @virginmedia We have had serious issues and staff who are so rude. Absolutely terrible company

  • BigMoaner73 Michael D (@BigMoaner73) reported

    @virginmedia Guess I am working late from home today again as that was another 30 minutes without any internet that I need to catch up with. The community was no good and no ‘expert’ came along, your effectively don’t support your customers when there is an issue

  • ryang23_ ryan (@ryang23_) reported from Glasgow, Scotland

    @virginmedia any updates on the internet being down g51

  • siboy4 Simon Fordham (@siboy4) reported

    @virginmedia Will pass on the number, but I’m pretty sure this is the number they’ve called numerous times, with having to repeat themselves every time and still no resolution #CustomerServicedragging

  • samsteele771 samsteele77 (@samsteele771) reported

    @virginmedia seriously sick of rubbish services. And rude staff when I call. Will be looking for a new provider #CustomerService #rudestaff #shambles

  • zoe_davidson_nz Zoe Davidson (@zoe_davidson_nz) reported

    @virginmedia Doubt either will do much good though, as your people seem incapable of turning my internet back on. I do not understand why there is this delay. I used to work as a IP transport engineer at a major international telecommunications company. It should be a simple fix to reactivate

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia Okay let me start from the beginning and just read everything I say and then give me a solution. I tried watching on my Mac last night. It kept telling me to register my device so I did. And now it’s saying there’s max devices registered and won’t let me watch anything

  • lehayman Leanne Hayman (@lehayman) reported

    @virginmedia do you mean the tV? that seems ok. We don't have a landline, think the issue is just internet connection

  • crimescript Loose-screw (@crimescript) reported

    @virginmedia I’ve done this. The ‘Text Service’ you mention is a BOT that has already thrown the towel in and referred me to a human with a text back time frame of 4 hours. I just need an engineer to revisit - that it.

  • NL_Mitchell Natasha Mitchell 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NL_Mitchell) reported

    On the phone to @virginmedia for over 2 hours to be cut off!! Absolute joke! Try working from home with no signal 🤬