Virgin Media Outage Report in Rayleigh, Essex, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Rayleigh, England
The most recent Virgin Media outage reports came from the following cities: Gravesend, Southend-on-Sea, Basildon, Chelmsford, Sheerness, Grays, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Gravesend
|
Internet | 4 hours ago |
|
Southend-on-Sea
|
TV | 4 days ago |
|
Southend-on-Sea
|
TV | 6 days ago |
|
Basildon
|
Internet | 6 days ago |
|
Basildon
|
Wi-fi | 6 days ago |
|
Southend-on-Sea
|
Wi-fi | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
-
Sharon (@sharonblaxland) reported from Southend-on-Sea, England@virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡
-
Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
-
Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia There are no faults in my area. The issue is likely to be with the router as the 2.4ghz works consistently on other devices.
-
Pam Gayford (@PamGayford) reported from Billericay, England@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
-
frank #13 🏴🏴 (@frankroe2) reported from Basildon, England@virginmedia why is so hard to get in contact with you, it’s like you don’t want to help.
-
john (@john22_1) reported from Southend-on-Sea, England@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
-
Paul Parker (@paulparker81) reported from Basildon, England@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
-
Right Here Right Now.... (@jta1497) reported from Chelmsford, England@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
-
Lee Patmore (@LeePatmore) reported from Basildon, EnglandIt’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
-
Tom Ross (@TomRoss_) reported from Southend-on-Sea, England@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
-
Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
-
jonathan walden (@wn1wn1) reported from Southend-on-Sea, England@virginmedia Not working here in Southend on most channels
-
ed booker (@ed_sugarbones) reported from Great Baddow, England@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
-
millsey. (@lulaamillss) reported from Basildon, England@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
-
Right Here Right Now.... (@jta1497) reported from Chelmsford, England@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
-
Thomas Hapgood (@Tiger118118) reported from Basildon, EnglandHope @virginmedia fix it before 9 because @LoveIsland Final is on at 9 😖😖😖😖😖
-
Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia It’s been awful. The connection is sporadic at best.
-
PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported from Runwell, England@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
-
frank #13 🏴🏴 (@frankroe2) reported from Basildon, England@virginmedia Our virgin remote has stopped working, tried re pairing and new batteries but won’t turn volume up or down or tv on/off
-
Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, EnglandThe way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Gavin 🏎🏍🎮 (@Iceman2081) reported@virginmedia hi is there a issue with the virgin tv go app as it is asking to upgrade to view the TV guide and watch shows thanks
-
John Leatherbarrow (@JohnLeatherbar4) reported@virginmedia Cannot get through to customer service. Going to cancel direct debit and let them contact me.
-
Donut Dave (@dartforddave06) reportedHey @virginmedia, since your technician came out to do a new install, he’s disconnected my old provider, we can’t now use, u never turned up yesterday as promised. Now tell me wait until 13/5 for services. Terrible service
-
Starry (@StarrysLive) reported@virginmedia @virginmedia I need a technician scheduled and also I would like to change my internet as a whole and cancel this one it’s just a nightmare. Would you be able to help please?
-
Craig Woodroffe (@CraigWoodroffe) reported@virginmedia That's not very helpful, and also I am paying for a poor service and in no way getting any value for money. So disappointing.
-
🌨❄️☃️Debs Geordie Johnson☃️❄️🌨 (@Johnson53Debbie) reported@virginmedia just tried to call again, they took all the information then say they will transfer to customer relations, line is disconnected. She is now on another call going through the same process (giving her security details) this time she’s asking to speak to supervisor…line gone dead
-
Jon Munson (@jonmunson) reported@virginmedia And today I find out that existing customers on my same street get offered a better price than I do, with one person being offered the new customer price. So it’s actually more of a personal thing, you just don’t want me as a customer.
-
Sam Levein (@MrsLevein) reportedCancelled @virginmedia today because they wanted to double the price because the deal ran out. Double the price for the exact same service! So I'm now hunting out the best broadband deal. I love a project!
-
🌨❄️☃️Debs Geordie Johnson☃️❄️🌨 (@Johnson53Debbie) reported@virginmedia This has now been going on for two days @MartinSLewis can you help and intervene please
-
John Armitage (@SheffieldYell) reported@virginmedia This is the problem, I spend too much time on hold to your business. Why should I have to call you again, when it is YOU that haven't delivered on what we contractually agreed??