Virgin Media Outage Report in Rayleigh, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: South Benfleet, Gravesend, Southend-on-Sea, Basildon, Grays, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 South Benfleet |
Internet | |
| Gravesend |
Internet | |
| Gravesend |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Basildon |
Internet | |
| Basildon |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
-
john
(@john22_1) reported
from
Southend-on-Sea, England
@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
-
Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
-
Pam Gayford
(@PamGayford) reported
from
Billericay, England
@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
-
Andrew Buxton
(@buckers43) reported
from
Basildon, England
@virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35
-
hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia 2/2 when I've rang them with a toy TV problem,s
-
Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
-
PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer
(@iamBazSR3rs) reported
from
Runwell, England
@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
-
Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
-
sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia What is wrong with the broadband having no problem for days even weeks but no service at all now . Hope we will be refunded for service that not being provided
-
sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia @J_Roobs What is going on with broadband in our area we have had little or no service for days lucky we have sky broadband as well as I would not be tweeting this message #sortitout or loss our custom
-
ed booker
(@ed_sugarbones) reported
from
Great Baddow, England
@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
-
Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
-
millsey.
(@lulaamillss) reported
from
Basildon, England
@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
-
Lee Patmore
(@LeePatmore) reported
from
Basildon, England
It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
-
Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
-
hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
After contacting Virgin Media on Twitter numerous tines on Twitter about no landline & getting no help since Friday my neighbour phoned 1/
-
🏳️🌈🌟Simon🌟🏳️🌈, Esq.
(@TheSimonC90) reported
from
Chelmsford, England
@richstrickland @LDNPeter I usually connect to virgin media, but always have to sign in, and for some reason every time at Wanstead it says I'm not registered
-
Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
-
matt
(@selman1979) reported
from
Thundersley, England
@bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did
-
hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia it took my neighbour over 2 hours on phone but an engineer is coming today, taking 4 days for this is dreadful service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
AVS1972
(@TotallyBeans) reported
@nickkingtwo @virginmedia @NOWTV Gonna cancel my contract if you can't sort the darts coverage out. Buffering every few seconds. Literally. Atrocious!!
-
J9_FFC
(@MrJ9_FFC) reported
What a perfect time for @virginmedia @SkySports app to not let me sign in! It’s logged me out in the middle of a darts match and right before the football! What an absolute joke!
-
SteveM
(@Steve_M73) reported
@virginmedia How do I make a complaint? The phone number on website gives options but none mention complaints. BTW Virgin media must be a great place to work, just tell customers you will fix problem then call them back, do neither, then repeat.
-
silverdoor
(@Silverdoor_) reported
@virginmedia @PMIOMTT Having same issue. Can’t login into sky sports app via iPhone or iPhone using Virgin Media logins. You can’t watch it via Virgin Go as it forces you to the Sky Sports App. Very frustrating.
-
Kevin Parrish
(@k_parrish1) reported
@AndyDaley @virginmedia I had to ask to cancel my contract twice to get what I wanted. £50 reduction in the end. Loyal customers should not have to do this. Next renewal of it happens again im off to Sky. Such poor customer service
-
Mark Rock
(@markdrock) reported
@woodpecker_view @virginmedia @virginmedia do not give a **** anymore. All there call centres are overseas and you cannot contact individual departments anymore. The only to leave (other people have said this on social media) is to not pay the bill and let them contact you, so you can tell them "**** OFF"
-
AEWBlog
(@AEW_Blog) reported
@VMO2News @O2 @virginmedia It SUCKS that O2 has removed the 3-months switch up to 11-months. I tried to change my phone today and it wants me to pay it all off before changing. It makes no sense because I’m on the old contract with 3-months switch up :/
-
Bruno
(@BrunoFPL_) reported
@virginmedia @SkySports sort your **** out on the app. Don’t log me off randomly then not let me sign back in when the footballs on. What do we pay you for
-
Andy 🏴🇬🇧
(@wos_occuring) reported
@virginmedia @Clantastic You’re not alone. @VodafoneUK “Tobi” is equally infuriating. Do the directors who implement these systems actually stress test the customer facing bot. It’s actually worse than a 60 minute hold music.
-
Julio Geordio
(@MisterChristo4) reported
@virginmedia is there issues with your site I am unable to log into virgin media account