Virgin Media Outage Report in Rayleigh, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Chelmsford, Sheerness, Southend-on-Sea, Basildon, Grays, South Benfleet, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Chelmsford |
Total Blackout | |
| Sheerness |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Chelmsford |
Total Blackout | |
| Southend-on-Sea |
Wi-fi | |
| Basildon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia Hopefully the confirmation of the rude man losing his job.
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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john perreira
(@johnperreira) reported
from
Basildon, England
@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead
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Kim Baker was Lovett
(@Kimlovett) reported
from
Southend-on-Sea, England
@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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Penny Rolfe
(@wonky61shaky) reported
from
Southend-on-Sea, England
@virginmedia When are you going to refund me for many days without a wifi signal
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LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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Danny-lawrence-BEM-BCAc
(@MRDannyLawrence) reported
from
Billericay, England
@virginmedia me19 postcode broadband down please advise
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Bolton
(@nathannjb_) reported
@virginmedia When I use your online portal it tells me the connection is fine but no devices get any signal or data through the hub.
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Stewart Daniels
(@Editmonster) reported
@virginmedia Good Morning , I Chatted to someone about my issue via live chat yesterday but have not been send a email about the update with my services not being available to me
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xRyanRampage 🏴
(@xRyanRampage) reported
There's ANOTHER SNR outage due to be fixed after the weekend with my virgin media broadband. Completely tanked my upload speed. That's nearly every weekend for at least a month or so, Jesus Christ. Nae streams then I guess, I'll just record some stuff for YouTube 🤷
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Dani Ranks
(@dani_ranks) reported
@virginmedia can't believe the poor service I'm receiving before I've even received my contract service. I'm actually thinking about cancelling the contract. This is shocking!!!!
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Mai
(@Maiwand_A) reported
@virginmedia 7 days with ZERO broadband service. "oUr eNgIneErs aRe wOrKiNg hArD tO fIx tHiS". My arse. Can't wait to drop you for @CommunityFibre #virginmedia
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Chrissie Packman
(@EssexChrissie) reported
@virginmedia @MartinSLewis I am paying for a service that is not being provided. I have exhausted every avenue trying to sort this out with @virginmedia. I am beyond frustrated. Can you please help me?
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Eleventy8to9
(@Eleventy8to9) reported
@virginmedia I’d love to be able to rely on either the service checker or the status line but as I have found over the last 3 weeks they contradict each other 1 day the service checker says no issues and the status line says their are issues the next day the complete opposite
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🚀🎮Cosmic Spacehead🎮🚀
(@CosmicSpacehead) reported
@virginmedia hello, I ordered installation of virgin media for today, but I've had no contact since the pre-contract email, no equipment, no account number or area reference, and whenever I call I get cut off. Help!
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Eleventy8to9
(@Eleventy8to9) reported
@virginmedia can you tell me if there is an issue in the BR5 area I had an engineer booked that was cancelled as told the issue had been fixed Still getting continual drop outs and no service Issues been ongoing 3 weeks now and it’s unacceptable
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Dave
(@MI5_Spook) reported
@virginmedia So, I asked today if I can upgrade my Hub4 to Hub5, but was told by staff that they are unable to specify what version Hub customers get! Come on @virginmedia there must be a way a Hub4 customer can upgrade to a Hub5 easily. The Hub4 is a bottleneck for customers networks!