Virgin Media Outage Report in Rayleigh, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Grays, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Wi-fi | |
| Basildon |
Internet | |
| Basildon |
||
| Basildon |
||
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, yeah done that - no issues
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Tolu
(@tolu_____) reported
from
Basildon, England
@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Paul Ilett, Author
(@Paul_Ilett) reported
from
Southend-on-Sea, England
@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Becca
(@becshawyer) reported
from
Wickford, England
@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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Peter Fudge 💙
(@statusquo44) reported
from
Canvey Island, England
@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Gary Thompson
(@goonergeek2000) reported
from
Grays, England
@virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!
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Andrew Owen
(@owensirons93) reported
from
Corringham, England
@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Colin Nickless
(@NicklessColin) reported
from
Southend-on-Sea, England
@virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Tommy Doyle 💙
(@Tommy_Doyle) reported
from
Southend-on-Sea, England
@virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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ML Shelton
(@Bomber_RBS) reported
from
Gravesend, England
@skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Bonas
(@DaveBonas) reported
@virginmedia @wendybonas Already tried your support line twice and got nowhere. Don't need a password reset but need the mailbox unlocking which seems to a common problem at the moment judging by the community forums.
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Chris Poulton
(@Shandz3) reported
Completely at a loss at how to cancel my contract with @virginmedia, have tried on online chat, spent about an hour on the phone got passed between 4 people, still no one has helped.
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Natalie
(@NatalieCHowell) reported
@virginmedia Thanks for the guidance but we have done this MANY times bit still have no resolution. Just keep getting told it will get fixed but it never has been since 4 January.
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Arsenal14
(@Cryptonite2021) reported
@virginmedia Hi I want to cancel my Internet due to the price increase from March. However I cannot get through to you via phone as it is always on hold. Please could you advise me on what to do?
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Carl Uminski
(@uminski) reported
@virginmedia Still hideous, in our 4th week now of very little upload speed in our area. Download no worries at all. Makes work very very difficult. Spoke to support promised fix on 15/2 still no fix! Whole road effected. See BBC news about the KT postcode issues!😢
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Studdy
(@TheRealStuddy) reported
@virginmedia you are doing a quality job! To get 25% of the speeds we pay for I have to reset the router every hour or it completely cuts out and YES I have ran all the tests. Thanks for replying... oh wait you never do unless it’s to send the same crap link to everyone
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nikkosketch illustrator
(@nikkosketch) reported
@virginmedia please respond to me. I understand you agents must have a high influx of messages due to the service level but I would appreciate some correspondence #virginmedia #virginmediadown #hikenolike
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nicos georgiou
(@nicos_nick1geo) reported
@virginmedia I’ve done all this already please stop with the sarcastic responses. I’ve been a customer of yours for 16 years plus!
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Jack "What's the best that could happen?" Bremer
(@jackbremer) reported
@virginmedia Can you ping it on? Your network's broken. Let's pretend my customers are all deaf, without email or telephones. I've happily reported a problem with your network. If I report a pothole online the council is grateful, they don't make me phone the bloke with the road digger.
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Eman Zaman
(@emanzaman4) reported
Terrible experience dealing with Mitchell while trying to cancel my @virginmedia services just now. You really need to retrain your CS staff to not be so relentlessly pushy and listen to the customer when they tell you 100 times all they want to do is cancel