Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 02/13/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Canvey Island, Southend-on-Sea, South Benfleet, Gravesend and Grays.

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City Problem Type Report Time
United KingdomBasildon TV
United KingdomBasildon Wi-fi
United KingdomCanvey Island Wi-fi
United KingdomBasildon TV
United KingdomSouthend-on-Sea Total Blackout
United KingdomSouth Benfleet Internet

Community Discussion

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Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • dickinson_mark mark Steven (@dickinson_mark) reported from Southend-on-Sea, England

    @virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡

  • tommyewing84 Tom (@tommyewing84) reported from Gravesend, England

    @virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

  • KudaLudaLegend1 Kuda Madzikanda (@KudaLudaLegend1) reported from Gravesend, England

    Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently

  • karl_holden Karl Holden (@karl_holden) reported from Gravesend, England

    @virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.

  • RyanTCB Ryan (@RyanTCB) reported from Basildon, England

    I hate phoning virgin media at weekends and getting the Indian support centre 🤬

  • claire_m_willia Claire Williams (@claire_m_willia) reported from Gravesend, England

    @virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!

  • LawroGardiner Lawrence Gardiner ➡️ (@LawroGardiner) reported from Basildon, England

    @Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.

  • DebzGlover Debz Glover😜 (@DebzGlover) reported from Basildon, England

    @virginmedia Hi, no service issues in my area according to your website

  • marcsnappy Marc Corn (@marcsnappy) reported from Basildon, England

    @Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡

  • marcsnappy Marc Corn (@marcsnappy) reported from Basildon, England

    Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.

  • Damboye Damilola Adeboye (@Damboye) reported from Tilbury, England

    Virgin media decided to add £3 to the bill But the broadband service’s poor ...@richardbranson ::: Your company or franchise , can do better

  • WUFC2005 Football 4 All (@WUFC2005) reported from Southend-on-Sea, England

    @virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pipparooni Pipparooni (@pipparooni) reported

    @SkyHelpTeam Already done .. what I don’t appreciate is you declaring in the media the issue is fixed when it evidently isn’t ! Second massive problem with you in 3 months - #virginmedia I’m coming your way ...

  • imranaldo7 Imran (@imranaldo7) reported

    @virginmedia After 1st year agreed a deal then got disconnected lost my phone number, then got re-connected after call was investigated, took 6 months to sort out bills, most recently poor speed, customer service made every excuse but did nothing to help. In a nutshell appalling.

  • cutteroo Cutteroo (@cutteroo) reported

    Anyone else in Edinburgh having issues with @virginmedia ? - service says OK but mine’s been out for hours now. 😩

  • katherinettyson Katherine T. Tyson (@katherinettyson) reported

    @virginmedia It would make sense to send the box to see if the problem is fixed before the scheduled date for the engineer to arrive. That would reduce COVID exposure risks, and potentially free up a spot for your engineer to see someone else.

  • CharlotteAnkers Charlotte Ankers (@CharlotteAnkers) reported

    @virginmedia @virginmedia still waiting to find out how to escalate my complaint to the ombudsman. Is there a direct contact? This has been going on since October....

  • AimoAio May (@AimoAio) reported

    @virginmedia Hi, the phone has started working again but we are looking to cancel now, how should we go about this?

  • Avrg_Tom Avrg_Tom (@Avrg_Tom) reported

    @virginmedia trying to order a pay monthly phone but the website is saying I cant use my email address because its already linked to a Virgin Mobile account. Except I'm not currently a Virgin Mobile customer...

  • RichHickson Richard Hickson (@RichHickson) reported

    @TheHodge @virginmedia Haha. Dont be sorry mate. 20 years fixing IT problems for all different people. Im Still learning. In Zoom settings when you are on a call there is a connection tab which shows where the problem is. Audio RX/TX or Video RX/TX might help if its up or downstream.

  • craiglaurenc Craig (@craiglaurenc) reported

    @virginmedia your internet speed this week had been ****. I'm paying for 200mb getting 4mb. I know the demand must be huge but plan for it

  • DaddyAaron123 aaron (@DaddyAaron123) reported

    @virginmedia can your internet not be so bad it’s unusable