Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 12/06/2025 05:10

December 06: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Chelmsford, Basildon, Gravesend, Southend-on-Sea, Grays and South Benfleet.

Loading map, please wait...
City Problem Type Report Time
United KingdomChelmsford Internet
United KingdomBasildon Total Blackout
United KingdomBasildon Internet
United KingdomGravesend Internet
United KingdomSouthend-on-Sea Total Blackout
United KingdomSouthend-on-Sea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?

  • GrandmasterAce1 kali ace (@GrandmasterAce1) reported from Grays, England

    Virgin media users any issues 😣?

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......

  • MidkentTravel MidKent Travel (@MidkentTravel) reported from Gravesend, England

    @virginmedia Can you please private message me, I have a log on issue.

  • MLong94 Mark.. (@MLong94) reported from Grays, England

    Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @SpursKS @virginmedia What's the issue

  • hungoverdrawn Robert Shaw (@hungoverdrawn) reported from Wainscott, England

    @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark

  • GrandmasterAce1 kali ace (@GrandmasterAce1) reported from Grays, England

    @SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky

  • jamesrfyoung James Young (@jamesrfyoung) reported from Wickford, England

    @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia Hopefully the confirmation of the rude man losing his job.

  • keldaaa Kelda🥤 (@keldaaa) reported from Canvey Island, England

    @virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.

  • Kimlovett Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England

    @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dro8k dr0 (@dro8k) reported

    @virginmedia 400 bad request on your site & can't log into TV go player, please help me QUICKLY!!!

  • cohenke67 Lisbon in the sun (@cohenke67) reported

    @virginmedia So lets be clear here, DESPITE ME SHOWING YOU A SCREENSHOT of me asking for a bag, no reply from you. I will still get charged £20???????? Never mind me requesting, you just go and listen to the phone calls and view the msgs and you will see that it is you that is fault here

  • george_a_land George Land (@george_a_land) reported

    @katie75173484 @halfon4harlowMP @virginmedia Sky are just as bad but they know it and it’s a game with them. Wait till your offer runs out and you have to beat them back down to the same price. But Sky are different - they make it hard deliberately. The banks etc are simply undermanned and hopeless.

  • ameliaa_hall Amelia Louise (@ameliaa_hall) reported

    @virginmedia No one can because you won’t fix their broadband!

  • Julianhomeboy Julian (@Julianhomeboy) reported

    @virginmedia Unless my phone broke the excitement same day my wife's did and unless my new sim that virgin said would fix it is also broken then I suggest the transmitter is not sending out dual bands in order for me to get 4g+ that I've clearly been getting for many many years

  • indytim Tim Wilson (@indytim) reported

    @virginmedia She wasn't expecting to be able to collect hardware. She simply wanted to arrange an engineer visit in person as the website didn't work as well as address an issue she has with her phone. She has now managed to book an engineer's visit for tomorrow over the telephone.

  • ameliaa_hall Amelia Louise (@ameliaa_hall) reported

    Just keep tweeting… just keep tweeting … how many tweets till @virginmedia sort out the broadband? Their customer service is as slow as the WiFi! #virginmediasortitout

  • Craig69671395 Craig (@Craig69671395) reported

    @virginmedia It's the outside cableing that continually booked to be done but never is .. its been over 2 months now and nobody seems to care and I just seem to get told lies continually

  • Silverstackeruk silverstacker (@Silverstackeruk) reported

    @virginmedia to the horrible Indian girl who kept me on the line for 1 hour then couldn't solve my problem so put the phone down thanks very much.. you horrible c@%t

  • jxnki_ jxnki (@jxnki_) reported

    Virgin Media Broadband advise you false information over the phone and then promise you saying they’ll send a confirmation of what they’ve said within 24-48hrs but never do. This was promised over 2 phone calls, DO NOT JOIN VIRGIN MEDIA BROADBAND! @virginmedia #poorservice