Virgin Media Outage Report in Rayleigh, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Rayleigh, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Grays, South Benfleet, Basildon, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Grays |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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Kelda🥤
(@keldaaa) reported
from
Canvey Island, England
@virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Kim Baker was Lovett
(@Kimlovett) reported
from
Southend-on-Sea, England
@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia Hopefully the confirmation of the rude man losing his job.
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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Mark..
(@MLong94) reported
from
Grays, England
Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
Virgin media users any issues 😣?
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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James Young
(@jamesrfyoung) reported
from
Wickford, England
@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
@SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Iman Vajdi
(@IVajdi) reported
@virginmedia No broadband service for more than 12 hours now (SW15) and no outage reported on your website ! This is on top of your usual day to day network issues ! Is there an ETA to get an update or get the service working?
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Fps_guy
(@sluggishgamers) reported
@BattleDogs_mxr @virginmedia Best advice I can give is switch to BT direct I used to have the same issues with sky.
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Avril Newman
(@AvrilNewman9) reported
@virginmedia No one will help me. They told me I have to wait til next year when it expires.
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James Manning
(@Jimmythegreeb) reported
Once again @02 service is down. How many weeks this time. Since they merged with @virginmedia their service and customer service has be appalling
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Catherine Shield
(@shieldsie92) reported
@virginmedia @virginmedia I will be looking to get a better customer experience from another provider #virginmedia #virginmedialetdown #poorcustomerservice
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Lyzz
(@ManicMundie) reported
@virginmedia Morning, no I didn't contact them as it's so common to lose internet now and get sent round in circles when I do contact them. Asked to leave sooner because of the issues and was told I need to go through a month of no internet to get out my contract fee-free 🙃
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Stephen 💙
(@Stephen3_22) reported
@virginmedia Day Eight of complete loss of Service @virginmedia
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Simon G ⚓👓
(@SimonG83) reported
@virginmedia Hi, I have a Super Hub 2, there are 2 green arrows that are on and occasionally flash, I have rebooted several times, checked the connections at the back but still having the issue and need to log on for work.... HELP!!
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Mark Billinge
(@MarkBillinge) reported
@virginmedia This is already DAY 5 and it feels like I’m still having to explain the issue!!
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Douglas Boyle
(@bro8ros) reported
@virginmedia Thats now a month with no phone lines and no phone call from Order Management Team Manager. Got complaint ref but nowt done. Can someone get back to me immediately!!!!!