Virgin Media

Virgin Media Outage Report in Rayleigh, Essex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rayleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rayleigh, Essex, England 01/31/2026 15:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rayleigh, Essex, England

The most recent Virgin Media outage reports came from the following cities: Gravesend, Southend-on-Sea, Basildon, Grays, Canvey Island and Chelmsford.

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City Problem Type Report Time
United KingdomGravesend Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomBasildon Internet
United KingdomBasildon E-mail
United KingdomBasildon E-mail
United KingdomSouthend-on-Sea Internet

Community Discussion

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Virgin Media Issues Reports Near Rayleigh, England

Latest outage, problems and issue reports in Rayleigh and nearby locations:

  • wonky1961 Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

  • J4Y_DEE Justin 🇺🇦 (@J4Y_DEE) reported from Gravesend, England

    @virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays

  • katie_2521 Katie Williams (@katie_2521) reported from Wickford, England

    @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

  • katie_2521 Katie Williams (@katie_2521) reported from Wickford, England

    @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    . @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

  • RERomain Rachel Romain (@RERomain) reported from Chelmsford, England

    @virginmedia It has been almost 30 years since he was a new customer... 🙃

  • nigelrumsey Nigel Rumsey (@nigelrumsey) reported from Gravesend, England

    @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

  • RWheelhouse1 rachel Wheelhouse 🇺🇦 (@RWheelhouse1) reported from Chelmsford, England

    @virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed

  • 1CreativeRay Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

  • 1CreativeRay Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Queenof_Speed Diana V 🇮🇹 (@Queenof_Speed) reported

    @virginmedia Issue still here. No catch up or on demand still

  • SXC_Chez Micha (@SXC_Chez) reported

    @virginmedia @O2 Tax evasion, fraud!, liars! These are words that sum up Virgin media. Don’t listen to anything customer services tell you on here all they do is tell lies

  • ColinMalkin Uberm4n (@ColinMalkin) reported

    @virginmedia apologies and acknowledgement of failure are fine, but action to rectify are better. i have been a customer for 2 month and have nothing to show for it.

  • lukebecks098 Luke B (@lukebecks098) reported

    @virginmedia hi guys, had "superfast" fibre activated on monday. Fine mon-weds, but since yesterday, my speed had maxed out at 14mbps and avg 7... Your website keeps trying to get me to reset the router... help!

  • saanti1000 Saanti (@saanti1000) reported

    @virginmedia can i have better internet please i am forced to use my data because my internet DOESNT WORK

  • Wolendov Wollus 🦉 1312 (@Wolendov) reported

    Why is it called Virgin Media when it goes down on me every night?

  • MartynRushton Martyn Rushton (@MartynRushton) reported

    @virginmedia your error reporting page is so bad I was unable to leave error reports by tivo, mobile accounting or by regular contact. Absolutely disgraceful

  • OutofHoursPest3 Out of Hours Pest Control (@OutofHoursPest3) reported

    @virginmedia Loss of service, by the time I finally get this fixed it’s costing you guys £8.06 a day, so I’ll let you do the MATH

  • chf2412 Clare Fuller (@chf2412) reported

    @virginmedia Disgusting behaviour from you - trying to get a better deal for my Mother. We can see an offer for £25 for what she wants on your site but the best you can offer as an existing customer is £38. Bullying a 70 year old woman. Shame on you.

  • suzette_bolton Suzette Bolton (@suzette_bolton) reported

    @virginmedia I’m abroad and my phone is not working at all. I’ve done everything on your website