Virgin Media outages and service status in Rayleigh, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Rayleigh, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Total Blackout.
- The most recent signal from this area was received Jun 9, 6:09 PM GMT+1.
- TV (75%)
- Internet (17%)
- Total Blackout (6%)
- Wi-fi (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Rayleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rayleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Rayleigh, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Ingatestone, Southend-on-Sea, Chelmsford, Billericay, Gravesend, Grays, Canvey Island, and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 6 hours ago |
|
Ingatestone
|
Internet | 3 days ago |
|
Southend-on-Sea
|
Total Blackout | 5 days ago |
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Southend-on-Sea
|
Internet | 5 days ago |
|
Southend-on-Sea
|
Total Blackout | 9 days ago |
|
Southend-on-Sea
|
Internet | 9 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Rayleigh, England
Latest outage, problems and issue reports in Rayleigh and nearby locations:
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.
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Tolu (@tolu_____) reported from Basildon, England@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Mark Pashby (@MarkPashby) reported from Southend-on-Sea, England@virginmedia i get it. Captalist country and therefore a fallacy to beleive we dont need you. You social media support responders are in jobs etc But really, VM broadband is a joke. Bring back telewest and the more personal service of old. #virginmediadown again
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Samantha Doe (@samanthadoe1) reported from Canvey Island, EnglandHaving real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.
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David Sugg (@TheSugg) reported from Gravesend, England@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Mark Booth (@thebooooooth) reported from Basildon, EnglandProblems with @virginmedia continue. Now the wifi is down and no streaming tonight! #shouldnothaveleftsky #FirstWorldProblems
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Colin Nickless (@NicklessColin) reported from Southend-on-Sea, England@virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.
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Ian Collier (@_iancollier) reported from Gravesend, EnglandHey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!
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Marc Tobin (@Cod49ers) reported from Grays, England@financialombuds can I get out of my @virginmedia contract with no costs due to their complete failure to provide the service I pay for and refuse to deal with my issues
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VenusEnvi (@VenusEnvi) reported from Grays, England@virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Kelly **** (@kellydyke08) reported from Southend-on-Sea, England@virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown
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⚒Adrian Smith⚒ (@adiesmith64) reported from Southend-on-Sea, England@KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!
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Chris L (@ChrisyL1) reported from Basildon, England@virginmedia Ty for getting back to me, look we have been together for too long to just throw it all away bc of one incident so I will take a look once I’m home from work ... I miss you lots x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Philip Greenwood (@PGreenwoodCBFM) reported@virginmedia please help. My wife has had her email account compromised. What do we need to do. 🙏🤞
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Dave Warrilow (@argyledavros) reportedMassive problems with @virginmedia in #Southend. Broadband hasn't been working properly for over a week. Service checker keeps changing excuse, so you can't book and engineer. Tried calling on hold for half an hour then cut off. Shocking service.
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UDI for The North 🐧 (@SunyaSutti) reportedWhy have @virginmedia cut off my broadband three days BEFORE I was supposed to cancel their shity service?
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Anthony Ellis (@OSwift7) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV39 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Harry Nicholson (@Harryn9000) reported@virginmedia hi trying to renew my package, but having difficulty getting in touch with someone to get a deal sorted ? can anyone help with this
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Marion Browne (@MarionBrowne42) reported@keithapearson @virginmedia @MartinSLewis I think Yodel can challenge VM. They left a package at my neighbour no2, due to the layout of the close, no2 is nowhere near no3 and the photo of proof is also not no2 unless you are in the next close 🤬 An hour on a chat to discover that the driver is an idiot.
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Geoff Naylor (@geofn3751) reported@virginmedia intermittent broadband service in our area for the past week, told it will take another week to fix. Want to change service provider but told must pay a penalty for early termination (for a service they are unable to provide?). Great customer service.
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Wilson (@WillVallely) reported@virginmedia 90 minutes on the phone today no resolution. spoke to a manager who asked me to send my contract to them (why they didn’t have it I don’t know). The promise of a call back today to resolve, still not happened. Absolute waste of time .
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John Hawkes (@JohnHawkes2001) reported@Starlink I switched to Starlink and I absolutely love it. The performance has been incredible compared to the UK ISPs I’ve used. I was with Virgin Media, and Starlink beats it hands down for gaming and streaming. The connection is fast, reliable, and far more consistent than I expected from a satellite service. Another big advantage is that I no longer have to deal with the rip-off pricing and policies of many UK ISPs. And if you’ve ever tried leaving Virgin Media, you’ll know exactly what I mean, it can be an absolute nightmare. With Starlink, the whole experience feels much more straightforward and customer-friendly.
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Paul Erasmus (@Paul__Erasmus) reported@virginmedia How do I cancel my account? 🤔 So tired of sitting on a never answered 0345 phone number to talk to a representative. Very bad service.