Virgin Media Outage Report in Rainhill, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rainhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Rainhill, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Warrington, Ellesmere Port, Wigan, Widnes, St Helens, Birkenhead and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Runcorn |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Warrington |
Internet | |
| Ellesmere Port |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rainhill, England
Latest outage, problems and issue reports in Rainhill and nearby locations:
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
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Jacqueline Turner
(@turnerjaksquin) reported
from
Runcorn, England
@virginmedia Hmmmm thought that might get your attention. Still took you 2 hours to reply though 😡 You used to be the best customer service. Not anymore. 55 minutes is not acceptable.
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
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Mark Robinson
(@markfrobi) reported
from
Atherton, England
@virginmedia your customer service is abysmal. I am fed up of chatting to a robot or someone in india repeatedly asking me the same questions and getting absolutely nowhere. 3 engineer visits, many phonecalls, online chats (some not even answered) and still got nowhere.
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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Jacqueline Turner
(@turnerjaksquin) reported
from
Runcorn, England
What a totally diabolical service @virginmedia 41 minutes and still not got sorted 😡 Now going to cancel our tv & phone package with you. You’re a joke. And will cancel my direct debit and make YOU wait 😡😡
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James Read
(@JamesRead78) reported
from
Wigan, England
@virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia I’ve just asked for all calls relating to my complaint over the past two years. You said no. So now I do a complaint against you with ico. I believe you will get a fine. Sorry.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joanne Baddams
(@Animaniac53) reported
@virginmedia @virginmedia issue was resolved in 1 minute after agent returning from break, surely could have waited 1 more minute before taking his break!!! If the agent is due a break maybe tell the customer this before starting the conversation!!!
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Mr Chris..
(@fezzzzzzy) reported
@virginmedia I'm sure that fix the fact I can't diel your help line
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Charles Hadji
(@charleshadji) reported
@virginmedia This is a genuine question, what is the actual point of your Twitter account if you can’t actually do anything? Again, this is a genuine question and I’m not trying to be rude, I am curious.
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_callum
(@nomdethingy) reported
@virginmedia I phoned up but kept on getting transferred. I've replied to my THIRD complaint case last week, but no answer yet. An engineer came and said "everything that can be replaced has been replaced" so I think we need to have a no-fault cancellation, no?
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Mr Chris..
(@fezzzzzzy) reported
@virginmedia Yes I have no service
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Dean Maskell
(@deanmaskell) reported
@virginmedia I have had 5 calls yesterday / today from out of area from Sky indian caller representing Virgin saying there is going to be work on internet connection / problem with router. I live in SO31 area. Annoying I assume bogus? Not received any letters from you on this
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Jay Kerai
(@JayKerai7) reported
@virginmedia 5 weeks and counting. 3 engineer visits. Another 30mins wasted to your call centre today. Still no phone line. Worst service! And you still advise me to keep calling?
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Kit Murphy
(@KitHarman) reported
Hi @virginmedia - it's now 5 weeks of intermittent broadband, and I've reached the limit of following your online help (rebooting, hard resetting, removing devices, etc). Can you please supply a method of speaking to a real person because I can't find that anywhere online.
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TheCultVault
(@CultVaultPod) reported
@virginmedia what is going on with the internet on The Wirral? Is there an ongoing issue? Tried multiple resets and followed online instructions and it keeps disconnecting. Is this your end or ours? Thanks.
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hannah
(@thehanarchist) reported
Apparently @virginmedia are doing service improvements - did you not think to inform customers of this ahead of time?