Virgin Media Outage Report in Melbourn, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Melbourn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Melbourn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Melbourn, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Stevenage, Letchworth Garden City, Biggleswade and Saint Neots.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Total Blackout | |
| Cambridge |
Internet | |
| Stevenage |
Internet | |
| Letchworth Garden City |
TV | |
| Letchworth Garden City |
Wi-fi | |
| Letchworth Garden City |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Melbourn, England
Latest outage, problems and issue reports in Melbourn and nearby locations:
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Nick Smith
(@SmithS4dtpt98nv) reported
from
Sawston, England
@virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service
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gary jackets
(@garyjackets) reported
from
Biggleswade, England
Well done @virginmedia 2 yes 2 hours on hold to cancel my account and YOU put the phone down on me !
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Paul Gull
(@pgull1975) reported
from
Saffron Walden, England
@virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?
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Craig
(@Jagercraig) reported
from
Saint Neots, England
@virginmedia can you help? Recently got broadband with you and my iPhone won’t stay connected
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia We can’t use landline because of fault. Tried mobile - no response. We shouldn’t have to keep reporting. You know there is a problem. Fix it please.
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia Landline is still NOT working. Try ringing yourself.
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Claire Dyer ⚯͛ ⁷
(@cdyer98) reported
from
Great Shelford, England
@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
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Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
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Maria-Luisa Prezio
(@Tranquil_Maria) reported
from
Letchworth Garden City, England
@virginmedia The absolute worst customer service I’ve ever experienced. Changing a minor detail impossible!!!
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia None. Last three phone calls were cut off. I don’t really want to phone again, spend 20 minutes only to be cut off again. Can you help ?
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Weanie4🇬🇧🏴
(@Weanie4) reported
from
Stotfold, England
@virginmedia why do you advertise high broadband speeds yet I never get over 17mbs more often in single figures, whenever I phone up it improves for 24hrs, your helpline is a waste of time and I regularly get outages as well, as in most days
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Iggle Piggle Guinea Pigs
(@PigsIggle) reported
from
Letchworth Garden City, England
@virginmedia service is rubbish , I pay £90 a month for flms to buffer every 3 seconds ..so frustrating
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s not specific to me; and to be honest I’m not really bothered. The problem is your marketing 5G phones in areas that don’t have 5G which is affectively mis-selling. Probably something you should look into.
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Craig
(@Jagercraig) reported
from
Saint Neots, England
@virginmedia I’m not free from my awful contract with @VodafoneUK until 13/12/21, I’ve changed delivery date to be 11/12/21, but there’s nothing to say my contract will start then, can you help?
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia This problem was reported 11th November 2021. You promised to correct the problem by 18th November.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Totally shocking service from your team today. Nearly 2 hours of calls. Cut off; not being put through to disconnections and effectively being called a liar. Interested @virginmedia ? @MartinSLewis one for you
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s coming up to 3 hours wait on WhatsApp on TOP of 3 hours of phone calls. Do your teams compete for the worst service levels @virginmedia ?
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Craig
(@Jagercraig) reported
from
Saint Neots, England
@virginmedia Ok I’ve ordered, but didn’t see the option to change delivery date, can you help?
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Kevin Houston
(@Hoousty) reported
from
Bar Hill, England
@virginmedia This issue never got resolved, shocking service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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obe
(@Dazzler2909) reported
@virginmedia You try following that link and see how you can do it doesn't offer you a place to apply or make a complaint says ring a number that sends me a text to the same link. is there not an email I can't write or better yet tell the person to fix it properly.
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will ✨
(@willMackMersh) reported
@virginmedia I’m really sorry, but “sorry for the wait” would be acceptable if it had been a couple of weeks but it’s been 16 weeks with no broadband service through no fault of our own? We’ve been endlessly patient but at this point it feels genuinely criminal. We need an update now.
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The Player
(@paulmonger) reported
@virginmedia Hi. I currently pay the internet bill. I need to put it into my housemate’s name (who owns the house) as I might be moving out. Is this easily done without loss of service? Thank you.
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Sethghecko
(@sethghecko) reported
@virginmedia I’ve checked your service status and it says there are no issues but I haven’t been able to get online all day.
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Aleem
(@Aleem_A) reported
@virginmedia Already done and surprise, it’s saying no issues. I have already rebooted the router. I can’t connect any devices downstairs now.
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Stiff!
(@GeekySteph) reported
@virginmedia I know, I know…. It was just the worst possible timing for me with a 3pm deadline. It can’t be helped with this crazy heat. Its working intermittently but never mind I’m sure I’ll get things sorted.
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D Fender
(@delfender) reported
Multiple houses in our estate @virginmedia has been down since yesterday and yet they won't accept there is an outage problem so we are all having to wait for individual engineers to come out. How many houses have to be without internet before you accept it's not a router issue?
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Al Gee
(@A1an_G) reported
@virginmedia hi our TV and Internet is down again. Was out for 5 hrs yesterday and it's now down again. Not just me the whole postcode. It's happening more frequently. What is happening and why does it keep going off.
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JAY
(@jay28453803) reported
@virginmedia Ok but it’s not so easy. The thing is broken it won’t let me enter any text! I’ll email now
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keith graham
(@keithgraham86b) reported
@virginmedia Had to ring Customer Services spoke to a really lovely lady whose name was Hashura, she had patience of a saint, at the end of a long conversation (nearly an hour) I found out that a large percentage of the record is missing off system. Manager to phone me