Virgin Media Outage Report in Letchworth, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Letchworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Letchworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Letchworth, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hitchin, Luton, Stevenage, Letchworth Garden City, Bedford, Biggleswade, Harpenden and Ware.
| City | Problem Type | Report Time |
|---|---|---|
 Hitchin |
||
| Luton |
TV | |
| Hitchin |
Internet | |
| Stevenage |
Internet | |
| Luton |
Internet | |
| Letchworth Garden City |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Letchworth, England
Latest outage, problems and issue reports in Letchworth and nearby locations:
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Amey Salvi
(@ameysalvi81) reported
from
Stevenage District, England
@virginmedia pathetic customer service
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Ovais Ahmed
(@ov_ahmed) reported
from
Luton, England
I called back explained again that I want to terminate my contract and that I was cut off earlier, I was then transferred to another number, 50 minutes later I was still waiting. Can someone bother sorting this out for me @virginmedia @VirginMedia_One #poorcustomerservice
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Paul Freeman
(@PaulGreenLaner) reported
from
Harpenden, England
@virginmedia absolutely appalling customer service cannot get through on the phone, no broadband or TV since yesterday evening not on.
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Alex Grocott
(@AlexGrocott1) reported
from
Hitchin, England
@virginmedia been on hold in excess of an hour trying to talk to someone to assist with setting up my hub, this is disgraceful and already a poor start for a new customer #nothappy #shouldhavestuckwithsky
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Ovais Ahmed
(@ov_ahmed) reported
from
Luton, England
I called back explained again that I want to terminate my contract and that I was cut off earlier, I was then transferred to another number, 50 minutes later I was still waiting. Can someone bother sorting this out for me @virginmedia @VirginMedia_One #poorcustomerservice
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Aliallen
(@Thealiallen) reported
from
Harlington, England
@virginmedia Three days until you can fix my non existent WiFi and TV box... not good enough, I’ll be expecting a refund!
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Ricci
(@RicciHammond) reported
from
Ware, England
@virginmedia If only they could help.. put on hold for 32mins while they investigate, get a different person who doesn’t know anything of the call and I go through the same process. Now telling me engineer was rescheduled for 20th (the original date I was given weeks ago).. Not good enough..
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wendb
(@unicawn) reported
from
Luton, England
@virginmedia please create an option to remove all BBC channels from TiVo boxes @BBCWorld @BBCRadio4 @BBCBreakfast so we who don’t want to have bbc channels can avoid paying a license fee. I pay a license fee and I object to having to sign in to watch catch up, I rather lose BBC
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Aliallen
(@Thealiallen) reported
from
Harlington, England
@virginmedia Still waiting for the new remote control and replacement box ordered 2 weeks ago........ AND the broadband upgrade requested following an engineer visit some months ago...... Customer service this is not!
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matthew underwood
(@matthew37172770) reported
from
Flitwick, England
@virginmedia got sky sports with you be unable to watch on the iPad sky sports app. Can you help
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Steve Greaves
(@sgreaves1977) reported
from
Royston, England
@virginmedia just remind me what I'm paying for........worst internet ever!
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James
(@JCELT1) reported
from
Hertfordshire, England
@virginmedia Only wireless wifi... the router currently shows no signs of fault either. Have attempted switch off/ on to reset service. No change.
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Lee Bridgen 🔶️ 🇬🇧🇪🇺 #FBPE
(@Bridgen2far) reported
from
Luton, England
@virginmedia your service status claims no issues in LU2, but my Wi-Fi isn't working. Tried resetting my hub... nothing.
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Ricci
(@RicciHammond) reported
from
Ware, England
@VirginMedia Getting seriously pissed off with your call centre.. Landline fault, I have to call on my mobile to find out status after engineer visit, told you are running a new cable on 20th and then you hang up on me when I query the delay.. and not for the first time..
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amanda manning
(@scottsgirls25) reported
from
Hitchin, England
@virginmedia I have been on chat for over 90 min trying to ask your agent why an issue in my area is still not resolved. Your agent has taken two hours to tell me there is no fault reported yet it is shown on your website and basically called me a liar. 😡
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Amey Salvi
(@ameysalvi81) reported
from
Stevenage District, England
@virginmedia This is related Virgin Media service.
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Mike✈️
(@flybymike) reported
from
Luton, England
@virginmedia well still no fixes/ability to make contact about the issues on going with my TV/Broadband even though you say it works fine. Not impressed. Time for a change I feel 🙄
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Phil Reynolds
(@furnituretester) reported
from
Bedford, England
@virginmedia over 13 mins in waiting for you to answer a call you directed me too as WiFi is not working. Sort it out please this is unacceptable
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ѕρє¢ιαℓ к ( ˘ ³˘)♥
(@itskatielclark) reported
from
Langford, England
Hey @virginmedia I’ve been trying so hard to cancel my contract with you. Please just let me go so I can transfer my number to @VOXI_UK thanks 😂😂👏🏼
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Amy
(@_amycollins) reported
from
Stevenage District, England
Just been on the phone for over an hour to @virginmedia and received awful customer service with the call ending with no resolution to my query. Apparently loyal customers don’t count for anything and it’s just new customers that get the best prices 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emily Mobley
(@Mrsmob57) reported
@virginmedia Yes I have I’m fed up of not having broadband that works around the house and problems with red button it always happens
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Faith marks
(@fjmfaith) reported
@virginmedia how do I reset the password so that I can discuss my complaint with your customer service team?
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Ollie Nathan
(@OllieNathan2) reported
@virginmedia I am beyond unhappy, I am livid, completely unacceptable and the fact you can sit there as the social media face of the company and dare send me a link and tell me to call in to useless ******* halfwits in support that hang up the phone, how dare you guys.
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Allan Forbes
(@doubleelforbes) reported
@virginmedia @SarahWelham1 Same for me since Sunday, webpage says no issues, Email reps say no issues, Phone reps say issues but wait 7 days. Absolute lies! Hung up on twice. Let me guess .... phone again tomorrow to be hung up on again?
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Abz
(@AbzW7) reported
fix my wifi or i will kill myself @virginmedia
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Helen Dewdney
(@ComplainingCow) reported
@virginmedia Time you realised that when I Have problems with VM I just go straight to the CEO office, still not great but slightly better and completely ignore how VM would like me to contact them I contact VM the way in which I choose to do
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james parsons
(@parso2j) reported
@virginmedia sort the internat out in Bn area…. Constant issues
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Paul
(@paulw4ke) reported
@virginmedia is there an issue in LU1 this evening? Tried multiple router restarts but no internet
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Luke Harvey
(@oConbine) reported
@virginmedia In other words, VM provides me with faulty Internet and want to charge a call out fee to come and fix it. Absolute appalling customer service!
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Tina Badley
(@tinabadley) reported
@Beatiebye @virginmedia I haven't been able to access mine all day – and I can't run my business. Called and was told many people having the same issue. No idea when it will be fixed though.