Virgin Media Outage Report in Irlam, City and Borough of Salford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Irlam come from postal codes M44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Irlam, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Irlam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 01: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Irlam, City and Borough of Salford, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Bolton, Wilmslow, Manchester, Rochdale, Stockport, Wigan, Salford, Irlam, Altrincham, Sale, Knutsford, Cheadle and Middleton.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Wi-fi | |
| Bolton |
Internet | |
| Wilmslow |
Total Blackout | |
| Manchester |
Internet | |
| Rochdale |
Wi-fi | |
| Stockport |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Irlam, England
Latest outage, problems and issue reports in Irlam and nearby locations:
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Can they help do you think?
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Christine C
(@Conuggy) reported
from
Manchester, England
@virginhelp @virginmedia absolutely ridiculous 3 weeks no service waited an hour to get through because I’m at work cannot arrange an engineer .. NO TEST REQUIRED IT IS NOT ABSOLUTELY NOT WORKING I HAVE HAD NO BROADBAND FOR NEARLY 3!weeks!!!! Disgusting
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jennnnnn 🌎
(@Jennnnnn_x) reported
from
Urmston, England
How do @virginmedia get away with charging an early cancellation fee because we are moving house (less than one mile away) when its impossible for them to provide a service... £240!!!!!!
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jennnnnn 🌎
(@Jennnnnn_x) reported
from
Urmston, England
@virginmedia Ive spent over 2 hours trying to make a complaint to be told that i can make a complaint but you wont do anything about it.
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Christine C
(@Conuggy) reported
from
Manchester, England
@virginmedia @virginhelp my broadband was down for several days went online (at work) and arranged an engineer visit.. it’s back on how to cancel CANNOT connect via login doesn’t recognise me or my memorable question please advise how to cancel 👍
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jennnnnn 🌎
(@Jennnnnn_x) reported
from
Urmston, England
@geog_trainee @virginmedia Im on phonecall 4. They claimed my complaint would get my nowhere and i may as well give up.
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Murph
(@porlmurf) reported
from
Tyldesley, England
@big_kev_83 @virginmedia @MENnewsdesk Yeah, bonus points if they point at whatever the problem is (pothole, loose paving etc)
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Akin Akíntáyọ̀ 🏳️🌈 #European
(@forakin) reported
from
Manchester, England
Dear @virginmedia, I've since Sunday registered at least 10 events of the loss of my broadband service, only Wednesday was problem free because I was not at home. Your portal provides an ETA to resolution only for the service to fail again. What is the problem in Manchester?
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia I don’t want DIY I want the service I pay for in my 3 bed house!
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GeordieManc
(@geordiemanc70) reported
from
Urmston, England
You couldn't make it up. The day after we get a settlement from @virginmedia from our claim with the CISAS dispute service, they've just sent another customer satisfaction survey....
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia We are due to have a new cable fitted outside as we have had months of issues which I have contacted virgin about regularly leading to an engineers visit. The engineers suggested updating our boxes and getting some pods to assist with signal- just ring up. Which I did no good
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Akin Akíntáyọ̀ 🏳️🌈 #European
(@forakin) reported
from
Manchester, England
@virginmedia The issue is this has been a daily problem, your customer wants this fixed, it's like taking your car to the mechanic everyday to fix whatever is wrong with it, it begs the question, what is the problem in Manchester that the engineer has had to return daily to fix, since Sunday?
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
Nice to see @virginmedia have just won keeping their customers waiting longest on phone- **** customer service do not use them
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Akin Akíntáyọ̀ 🏳️🌈 #European
(@forakin) reported
from
Manchester, England
This situation with the unstable and unreliable @virginmedia broadband service is unacceptable and untenable, my work and business depends on this service and I am unaware of any 'Act of God' scenario that has informed this situation, at least you have not bothered to contact me.
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Jen Hinds
(@JenHinds) reported
from
Warrington, England
@virginmedia hi there. My mum is having with her TV. We know there is an issue in her area and is being sorted but this is the 5th time this has happened in 3 wks. Please can someone contact me to explain why this is happening so often and what can be done? Thanks.
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia Thank you @virginmedia for completely ignoring issues and directing me from helpline to Twitter to virgin community to then say need to ring the helpline- notice that you have also won the award of keeping customers longest on phone- will not be renewing my contract waste time
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Gail Charnock
(@GailCharnock) reported
from
Shevington, England
@virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Yet another WiFi and TV outage. Hence another...
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Would love it if they could come out and fix it, last visit did the best he could but I wonder do BT have better equipment?
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia really upset regards service as a long-standing account holder,had problems for months found out old ntl cable problem connection outside- need to update TiVo boxes and need pods as mentioned by engineers- ring up no help !!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Ramsey
(@Ballyxx) reported
@virginmedia Not really much point trying to get you guys to help to be fair, this has been ongoing since July and we are still no further forward. Worst WiFi I have ever had and you are stealing money and not paying it back, absolute worst company I have had the displeasure to deal with 🤬
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Michelle Ramsey
(@Ballyxx) reported
@virginmedia Of course we have many many times, we arnt stupid. Look we are going to @Ofcom we have the letters we have sent, your terrible reply that answered none of our points. The hours we have wasted trying to sort this is unreal
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Paul Sheeran
(@PaulSheeran2) reported
@virginmedia @vmbusinesshelp Thanks guys, managed to get it sorted via your complaints process. In all honesty problems happen but getting to speak to a representative should not take an hour wait.
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Laura King
(@LauraAnnK29) reported
@virginmedia I did run a fault test which said an engineer needed to come out. I've been to my hub home page and ran a check there - says internet no RF signal detected.
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Sarah
(@Sass1975) reported
@virginmedia Basically that we have to pay for ghost call charges despite the fact we have not made them and they are clearly computer generated and down to an IT issue
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woody
(@woody6694) reported
@virginmedia your signal in the ch42 area is a load of shite been dropping all week
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Aman Uppal
(@UppalUppal18) reported
@virginmedia I have issues going on over a month and I have to called so many times. But nothing sort it.
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Steve Mowat
(@SteveMowat4) reported
@virginmedia You cancelled an installation that I had waited 3.5weeks for on the 6/12 for 21/12. When I called to discuss I spoke to 4 different people as the grasp of English of some of the call centre staff was so poor. In the end I cancelled the contract and went to sky.
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CactuarMike
(@CactuarMike) reported
@virginmedia You have arranged an engineer to the property to see if there is even an issue (as if the issue hasn’t already been there and confirmed by an engineer 6 months ago), and I was slapped with the add-on “if the engineer confirms that the issue is not with VM you will be fined £25”.
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Sarah
(@Sass1975) reported
@virginmedia The engineer was very helpful and disconnected the main socket and routed via the hub. He agreed the calls looked auto generated and went to check the outside box when he left. We do not use the phone, haven’t since last year when the reception was so bad we gave up.