Virgin Media

Virgin Media Outage Report in Huyton, Knowsley, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Huyton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Huyton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Huyton, Knowsley, England 12/12/2024 08:45

December 12: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Huyton, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Warrington, Ellesmere Port, Wigan, Widnes, St Helens, Wallasey, Prenton, Birkenhead, Upton and Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool TV
United KingdomRuncorn Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Wi-fi
United KingdomWarrington Internet
United KingdomEllesmere Port E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Huyton, England

Latest outage, problems and issue reports in Huyton and nearby locations:

  • GaryLiverpool Gary  (@GaryLiverpool) reported from Liverpool, England

    @Deanzey @virginmedia But it never… I used mobile 5G 😜

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..

  • nookandwillow clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    @virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    @virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?

  • neilc5017 Neil Connolly (@neilc5017) reported from St Helens, England

    @virginmedia how much notice do we have to give to cancel our subscription ?

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !

  • LJBret11 Liam 🥊🎙 (@LJBret11) reported from Seaforth, England

    @virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.

  • Kiefer1667 Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks

  • nookandwillow clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do

  • BigDave767 𝕯𝕵𝕭1965 (@BigDave767) reported from Birkenhead, England

    @virginmedia is there a wi fi problem in the CH42 area, can’t get the Internet to work, turned the hub off/on to reboot still hasn’t worked

  • Kiefer1667 Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.

  • Gary_Kilroy Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!

  • Ceasar_1990 Chris Greenhalgh (@Ceasar_1990) reported from Liverpool, England

    Virgin media internet is the worst 😤

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • neilb1973 Neil Baker (@neilb1973) reported

    @virginmedia You’re also 3 weeks late installing my service (ordered 7/8 Aug for 26 Aug install) and haven’t even done the construction work required to provide me a service yet. Is that in your code of practice too?

  • BundobustMarko Marko Aleksandr Husak 🇺🇦🌻🚜 (@BundobustMarko) reported

    @virginmedia absolute joke customer service today! 1 person hung up on me cos they couldn’t deal with the query, 2nd person transferred me blind, 3rd person was helpful. On the phone for an hour. Managed to Google the problem and sort it myself. Poor

  • Stokey484 Chris Madden (@Stokey484) reported

    @virginmedia Finally managed to raise my complaint for over a month of stress and frustration caused by errors on my account (and in spite of your website not registering complaints), only for it to be closed about an hour later without any explanation. So angry right now.

  • grahamwarren graham warren (@grahamwarren) reported

    @virginmedia You were supposed to be coming to install new broadband this Saturday 17th September but have delayed installation until Friday 30th. My existing provider have told me that my service with them will end 17th September. So I'll be without Internet for nearly 2 weeks?

  • AdamJamesPlant1 Adam James Plant (@AdamJamesPlant1) reported

    @virginmedia @skytv @bt_uk any new customer offers ? 👀

  • Chban1967 Banjo (@Chban1967) reported

    @virginmedia No you provided a copy of a contract I didn't agree to then you did the usual send me round the houses for a month, zero customer service shambolic communication, promise to sort it then just grind u into submission

  • Alwaysneedluck SMcL (@Alwaysneedluck) reported

    @virginmedia @virginmedia now been waiting for over three hours on whats app to resolve a complaint for my 75 year old dad. Truly awful @richardbranson

  • jamesthorn14 james thorn (@jamesthorn14) reported

    @spenjflairs @jayrayner1 @virginmedia Virgin don’t use BT cabling, they have their own network. They use to many years ago but stopped doing it so any problems with Virgin Broadband is theirs to fix.

  • shaun26black Shaun (@shaun26black) reported

    @virginmedia I was due to have a phone call back today regarding an update from an area manager who called me yesterday! I haven’t received this call and he told me he was off friday. Wtf is going on please? I’m sooo so close to cancelling the whole thing

  • saima0609 super woman (@saima0609) reported

    @virginmedia @VirginMedia_TV you guys are doing day time robbery by over charging your 15 year customer !!!! What a shame ! Hats off to your absolute crap customer care !!!! 🤬😡🤬😡