Virgin Media Outage Report in Hednesford, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hednesford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hednesford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hednesford, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Walsall, Sutton Coldfield, Stafford, Rugeley and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
TV | |
| Wolverhampton |
Wi-fi | |
| Walsall |
Internet | |
| Wolverhampton |
Wi-fi | |
| Wolverhampton |
Wi-fi | |
| Walsall |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hednesford, England
Latest outage, problems and issue reports in Hednesford and nearby locations:
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Becky Weaver
(@beckywvr_) reported
from
Albrighton, England
@virginmedia Which would be fine, but it’s now been down for a further 40 minutes again and been lagging all morning. So it’s obviously far from fixed.
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
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Paul Rooney
(@Timtastic10IAR) reported
from
Rugeley, England
@virginmedia And down it goes again 😂
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Chris
(@ChrisPresslie) reported
from
Wednesfield, England
If im hard wired and im port forwarding it should ******* work phoned up only to be told "oh we can't help with port forwarding" @virginmedia
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miya
(@miyajhay9) reported
from
Wolverhampton, England
@virginmedia I’m tired of shocking connection. I’m working from home and I need a stable internet connection, not one that keeps cutting out ever few minutes. You’re happy to take our money every month but whenever I call you never fix it
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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Andy Collins
(@AndySnill) reported
from
Wolverhampton, England
@glesgapaul @virginmedia @IainDoesJokes @thewhitmore Yep I've never been one to let facts obscure a good joke!
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DJ Neil J Birmingham
(@djneiljbham) reported
from
Wednesfield, England
Loving all the people moaning their virgin media being down. Most being paid for by their parents! Stop moaning! Either they’ve had a major piece of equipment fail or they’ve been hacked. Be patient, and it will be sorted. Or move to another and only get slow 30mb broadband!
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia just wanted to get in touch as just got off the phone with the bereavement team. All I wanted is to transfer the account to my mum as my Dad has died. But have been told you have to close the account losing our emails & leaving us without service for up to a week
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
Virgin media really need to pull their finger out. Don't boast a service that you simply cannot provide. What a bloody joke. #virginmedia #failmedia
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Old and Gold
(@Joninwhite) reported
from
Wolverhampton, England
@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
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Lysander
(@Lysander_16) reported
from
Wednesfield, England
@virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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StaffordBooks&Comics
(@booksandcomics) reported
from
Stafford, England
Right in the middle of hosting a virtual pub quiz with friends from around the world and our WiFi with @virginmedia cuts out. It’s been fine all the way through lock down, unsure why these past few days it has been awful...#virginmediadown
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bill
(@suntuenmun) reported
@virginmedia Rang and used WhatsApp to reflect my landline out of service. Nothing done to fix the problem. Can u arrange a technician to visit pl?
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Kirsty #LOVE
(@Kirsty90M) reported
@virginmedia Sure, I notified you I was not renewing my contract when it expired and agreed a disconnection date of 28/7/22, Virgin are yet to disconnect and want to charge me despite it being down to Virgin to discontinue my services.
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Peter
(@Fight_millk) reported
@virginmedia hi, can’t watch sky sports app once signed in through virgin media. “Device limit reached”. On tv go app, the device I’m trying to watch on is already registered. Please help
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brucem76
(@brucem76) reported
@virginmedia can't add Disney+, just get a message that there's technical problems - can't be good for sales?
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Dazz Knowles 💙💛
(@dazzknowles) reported
I wonder if the Netflix billing ***** up at Virgin Media is related to their new streaming device/bundle service. Bit of a coincidence that at the same time they’re peddling that on TV this problem arises for existing customers.
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🇵🇹Daniel W Chadee🇲🇺
(@DWChadee) reported
@virginmedia need help because the internet keeps going offline for no reason
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Paolo
(@C3ltic4life) reported
@virginmedia I actually changed my package from £84 to £60 last month but I never knew that you could take lose the home phone option, so enquired this week. Virgin changed something last year and it hasn't worked since anyway.
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william jamieson
(@williamjamie967) reported
@virginmedia I'm trying to call you now but long wait again,I reported this problem nearly a week ago and they've still not fixed it.
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Lucy
(@Lucyjpritchard) reported
@virginmedia is there anyway to get an update about the service in my area please ?
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shelly b
(@easyrider1066) reported
@virginmedia Yes but if its not gonna help I'd rather someone call too get this issue sorted out