Virgin Media Outage Report in Earley, Wokingham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Earley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Earley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Earley, Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Reading, Farnborough, Fleet, Camberley, Maidenhead, Crowthorne and Marlow.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
Wi-fi | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Farnborough |
Internet | |
| Reading |
Internet | |
| Reading |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Earley, England
Latest outage, problems and issue reports in Earley and nearby locations:
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Please Social Distance
(@6ft1tonsoffun) reported
from
Burnham, England
@virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help
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Kezza 🙃
(@perrycoke) reported
from
Hurst, England
@virginmedia I managed to get through to customer services in the end & now have an engineer booked for 2moro between 7am & 12pm. Going to cost me half a days work now.
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia how do I cancel my contract with you. My broadband is constantly going down and for the price I pay your services are not worth it especially as i am on limited money. So I am looking at going to sky thank you
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kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@virginmedia looks like I’ll have to cancel my direct debit coming out next month maybe that will get this call back I’ve been promised. Terrible terrible company!
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Kezza 🙃
(@perrycoke) reported
from
Twyford, England
@virginmedia twice I’ve been on hold to customer service for 25mins only to get cut off. My broadband & TiVo hasn’t been working since 4pm. I’ve tried restarting the hub many times, checked the connections as well. I work from home & this is not what I need right now.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!
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gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
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Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@JackSheaFFC @virginmedia I know so if I’m waiting for a call back then OBVIOUSLY I’ve already raised a complaint 🤣 no common sense with this company!
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Nicola Cooper
(@Cooper100Nicola) reported
from
Reading, England
@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
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Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonny Clooney
(@Makinov) reported
@virginmedia Both wired and wireless. Every device in the house is affected. Everything worked fine 3 weeks ago, since then nothing but problems, completely unable to maintain a stable connection.
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Umie
(@Umiiee_) reported
@virginmedia @lelswimming I've been trying to file a complaint for @virginmedia doing their best to exploit vulnerable elderly people throughout a pandemic. The response was to call in and speak to a manager who told me he didn't see the problem. Absolutely disgusting. Been ignored since yesterday too.
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₿eason ⟠ 🧲
(@nickyb1982) reported
@virginmedia Yeah I tried your Virgin Media Connect app - doesn't work. Tried relevant help section on website - technical issue (can't make it up). Takes about an hour to get through to you on phone. Any other suggestions?
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Beverley Bostock
(@MrsBokko) reported
@virginmedia Really - that’s the best you can do? Don’t you think I might have already seen the contact page considering I’ve phoned, used the chat service and sent a complaint in already? You can’t offer anything more? You can’t help at all?
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Dan Hipshon
(@DanHipshon) reported
@virginmedia So when you're agent said I had to upgrade my package at significant extra cost in order to use hub 4, that wasn't true? I doubt the forums can fix the noisy fan, poor range, wildly variable speeds and lack of support but I will try given I have no support from VM. Thanks.
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MC Ⓜ️
(@UKmatC) reported
@virginmedia Still no resolution, and it doesn't sound as though your call center really understood the issue. If this doesn't get resolved today, I will be moving providers. Thanks.
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Gareth Cottrell
(@WeekendWireless) reported
It's official @virginmedia are the worst internet provider in the #UK. Problem after problem and after 3 weeks no resolution. I'd be better switching to 56k dial up. My Mum wouldn't be able to use the phone at the same time but at least the internet would work.
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Smokey’s Dad
(@smokey_0161) reported
@virginmedia I’m really annoyed. Nearly 2 weeks of intermittent internet connection drops. Finally spoke to an advisor yesterday, who says it’s a fault but no ETA on a fix. The service status page incorrectly says there are no broadband problems.
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Jonny Clooney
(@Makinov) reported
@virginmedia Have checked all of that. Rang Virgin twice today, they told me there were no problems so that it must be all of our devices and connections at fault.
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Rupert Goddard
(@RupertGoddard) reported
@Caroline_Clason @virginmedia Mine was the same. VMs diagnostics were telling me there wasn't a problem, but I knew differently!