Virgin Media outages and service status in Annfield Plain, England

Problems in the last 24 hours in Annfield Plain, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Annfield Plain, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Annfield Plain, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Wallsend, North Shields, Blaydon-on-Tyne, Chester-le-Street, Jarrow, Durham, and Washington.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	24 hours ago
Newcastle upon Tyne	Internet	24 hours ago
Gateshead	TV	2 days ago
Newcastle upon Tyne	Internet	2 days ago
Wallsend	Phone	2 days ago
North Shields	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Annfield Plain, England

Latest outage, problems and issue reports in Annfield Plain and nearby locations:

• 
  Mike Yau (@MikeYau8) reported 2 minutes ago from Newcastle upon Tyne, England

  @virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?

• 
  Jeff’s World (@JeffsW0rld) reported 8 minutes ago from Walker Gate, England

  @virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.

• 
  Dawn knight (@Dawnletsfaceit) reported 10 minutes ago from Consett, England

  @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

• 
  Mark Wilson (@HebburnCurly) reported 10 minutes ago from Hebburn, England

  @virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase

• 
  Steph. (@stephwales_) reported 19 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  ChrisV2theP™ (@vanderpijpen) reported 23 minutes ago from Wallsend, England

  @virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs

• 
  Craig Smart 💙 (@CraigSmartUN) reported 28 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎 (@Markticus) reported 29 minutes ago from Consett, England

  Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted

• 
  🦦 Helen (@vitosauras) reported 34 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Carl Walsh (@Carl_Walsh33) reported 37 minutes ago from Wallsend, England

  @virginmedia I look forward to the money off the bill for the issues.

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 38 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  Steph. (@stephwales_) reported 39 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  Steve Walls (@StevieWalls) reported 41 minutes ago from Chester-le-Street, England

  “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

• 
  Steph. (@stephwales_) reported 46 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  Cameron Ross (@pumbingchap) reported 48 minutes ago from Sunderland Bridge, England

  @virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation

• 
  Michael Taylor (@mickeywhizz) reported 49 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

• 
  liam sholder (@liamsholder91) reported 49 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  liam sholder (@liamsholder91) reported 52 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

• 
  NETheatreGuide (@NETheatreGuide) reported 52 minutes ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

• 
  liam sholder (@liamsholder91) reported 59 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Portal (@Mortalportal01) reported 5 minutes ago

  @virginmedia Can you please explain.. when you set up a new c9ntract with VM you end up having a contract with 02 as well, never asked for or agreed to. And now im struggling to get them to cancel the 02 contract as 02 have incorrect email address and never received a sim card?

• 
  Ted (@tkly57) reported 10 minutes ago

  @virginmedia Still no no TV service. Three days! Can't speak to anyone. No communication or explanation from Virgin Media. POOR service, increased costs every year above inflation, we're just being treated as cash cows. 😠🤔

• 
  Richard Hopper (@rickh77) reported 10 minutes ago

  @virginmedia @ITV why is channel 103 ITV1 still not working on virgin media since the outage yesterday?

• 
  Richard Davies (@RichardDavies20) reported 11 minutes ago

  @darreng3007 @virginmedia Having the same issue called 150 said that there is an ongoing issue, cant find out when it might be back up and running

• 
  Nigel Ling (@NigelLing641626) reported 12 minutes ago

  @virginmedia Any update to when the @virginmedia channels are going to work, I was told earlier today by the Virgin media customer service that it will be guaranteed to up and running by 6 pm this evening- but still No Tv ?????????????????

• 
  Marie Buttriss (@Marie_0612) reported 12 minutes ago

  @virginmedia hey, when will there be an update about the tv issue? Mines still not working….

• 
  Karlos Balardo 🇵🇸 (@KarlKavanagh69) reported 12 minutes ago

  @virginmedia @K_simple_k Is that a really really slow case?

• 
  Mr Nash (@Nasher6328) reported 17 minutes ago

  @virginmedia As you wasn't supplying a service for hours are you giving us compensation or are we allowed to leave free of charge?;

• 
  Bella Ciao (@Bella_Ciao_Free) reported 17 minutes ago

  @virginmedia Im in NG17 all my channels have returned after yesterday's issues but ITV1HD hasn't... Ironically ITV1+1 works but no actual ITV1.

• 
  Alex (@Ahead18251112) reported 24 minutes ago

  @repeatall @virginmedia @K_simple_k Upgrading? Major outage?