Virgin Media Outage Report in Abercarn, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Abercarn, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Abercarn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Abercarn, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Caerphilly, Newport, Pontypridd, Mountain Ash and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cwmbran |
TV | |
| Cardiff |
||
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Abercarn, Wales
Latest outage, problems and issue reports in Abercarn and nearby locations:
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damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Jordan
(@welshcuriosity) reported
from
Cardiff, Wales
Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space
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Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
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squeaks
(@dodo1960) reported
from
Cardiff, Wales
It would be easier to get blood out of a stone that get password help from #virginmedia
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𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
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Paul Burnell
(@Paulyb65) reported
from
Cardiff, Wales
@virginmedia really frustrating morning. First day back from the holidays, stacks to do and internet has been down from minute I signed in!! Really need this back up ASAP!!
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Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
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Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
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MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
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Sam Sims
(@mantha_1976) reported
from
Newport, Wales
hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
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Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
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Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C_Newman2010
(@c_newman2010) reported
@J1M_MARSHA11 @virginmedia I was on M500 all was good, they upgraded me no charge to M600 now wi-fi is totally unstable Hub 3 not good for M600 unless on router mode.
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Mr_Mally
(@MrMally15) reported
@virginmedia hello... for the past 4 months the Internet goes out.... everyday between 5am and 6am and 5pm and 6pm.. now this is not a fault because its not random... I pay alot of money each month and I expect a better service
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Kev C
(@Kevin__Courtney) reported
@virginmedia Still crap speeds the last few days, used to be great #VirginMediaSale
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Regina Behan
(@ReggieRB) reported
@virginmedia It keeps saying that my postcode isn't valid. It's been down all day
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sarah smith
(@sehsmiffy) reported
from
Richmond, England
Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale
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Simon Gilbert
(@TheMelonGeneral) reported
@virginmedia No good. Comes up with a message “oops, Our Bad” like you’re done kind of American teen drama. Still going call up and talk to someone who might be able to walk me through it.
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leo Palazzo
(@diesel454) reported
@virginmedia hi guys, my service is stating that there are network issues but no resolution...can you offer some additional info..?
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Gary Brian Smith
(@MrGarySmith) reported
@virginmedia Except when they give you a lesser speed than you’re paying for confirm that in writing saying you can leave when you want to... but forget to offer a rebate on the money you’ve paid for a lesser service tantamount to fraud, charging for a service you are not receiving?
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Barbara
(@Alwaysblue888) reported
@virginmedia Wouldn't have you if you did it for free, Had your service once and it was totally awful
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Julian King
(@JulianKing_23) reported
@virginmedia Been a Virgin customer for 20 years. Moved home in Nov to an area where they can’t operate so forced to use another supplier. All other utilities, council etc gave us rebates when we moved. But not Virgin. Still insisting on a £220 early canx fee.