Virgin Media Outage Report in Beddau, Rhondda Cynon Taf, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beddau, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beddau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Beddau, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Barry, Cardiff, Caerphilly, Penarth, Pontypridd, Rhoose, Tonypandy, Mountain Ash and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Barry |
Internet | |
| Cardiff |
Internet | |
| Barry |
Total Blackout | |
| Barry |
TV | |
| Cardiff |
||
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beddau, Wales
Latest outage, problems and issue reports in Beddau and nearby locations:
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Fred Jones
(@fredljones_) reported
from
Barry, Wales
@virginmedia And now when I call you are "currently experiencing system problems" ridiculous
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Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia In Dec, you sent an email thanking me for making changes & what I'd get from now on & it'd cost over twice as much as I was paying. I never asked for any changes & in one of the many, calls I've made, I was told that your Oomph bundle department had shut around the same time.
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Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
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Brody
(@brodyanderson_) reported
from
Cardiff, Wales
@virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection
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Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
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Fred Jones
(@fredljones_) reported
from
Barry, Wales
@virginmedia online chat not working, on hold for hours and not responding on WhatsApp?! How do I get hold of you to cancel my service ffs...
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I did that this morning & the person said they were in complaints department..he said I needed to speak to retentions & a manager would call. He raised a complaint Ref:C160622488. Got a call this afternoon where the manager of customer services said there was nothing he could do.
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
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Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia I do not want to be with you any more because you are doing my head in!!!! You have turned from being a very good company with good service to being the most disgusting people I have ever had the displeasure of coming in contact with!!!
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!
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damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Fisher
(@ShaunyF) reported
@virginmedia guess what the internet is down again this is beyond a joke it was working while I was at work but now I'm home it's gone 😡
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shane ali
(@cheenali31) reported
@virginmedia Yes I did however your not addressing two things one I shouldn’t have been called two the first call I had which I declared I wanted to opt out (8months ago) this should have stopped from then please don’t insult me any further with questions and provide me with a resolution
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Mark Rainford
(@cludgie78) reported
@virginmedia Trying it a second time, got a bit further But it’s not accepted the password. How do we get around this? I’m upset with the customer support and service, I honestly now want to leave this service.
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Andy Owens
(@MrAndyOwens) reported
@virginmedia Yes. It was supposedly fixed today after losing all service yesterday at 7.30pm, but now it is off again after only a few hours of service after supposedly being fixed.
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Louise Brown
(@Brown01Louise) reported
@virginmedia It is saying that we cannot run tests right now. The broadband is down as is the phone. We are not the only ones in the area with this issue.
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stuart truman
(@angelus1755) reported
@virginmedia wifi been abysmal in b63 2bz area,apparently according to virgin there's no problem yet on independant outage map all the area is suffering its a disgrace
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
@virginmedia They never called. Now what?
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Active Astronomy
(@ActiveAstro) reported
When will you roll back from the 360 I didn’t ask for to V6 @virginmedia? No TV for 2.5 days while your customer support says it will be done in 4 hours!
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jakki
(@jakki27954462) reported
@virginmedia The internet is not connecting to the tv for some reason our phone is in the back of the Wi-Fi box to and the internet is constantly going off we reboot and the normal lights that flash the green ones nothing when I do a test it says there’s a problem with your hub
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Fiona Rollings
(@FionaDykes88) reported
@virginmedia He did callback and then advised there was an issue. Even though I had some form of confirmation, he also tried to tell me it included a 6gb sim not a 30gb which in the notes it stated all as he read out to me. I have not signed a new provider contract as yet.