Virgin Media Outage Report in Crawley Down, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley Down, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley Down and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Crawley Down, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Crawley, Leatherhead, Sevenoaks and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
TV | |
| Redhill |
TV | |
| Redhill |
TV | |
| Redhill |
TV | |
| Crawley |
Internet | |
| Redhill |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley Down, England
Latest outage, problems and issue reports in Crawley Down and nearby locations:
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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Geoff Low
(@iamnotthelotus) reported
from
Redhill, England
Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀
(@LemmyBarnett) reported
from
Horley, England
@virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Alison Braganza 🌟💙
(@alibeeson) reported
from
Crawley, England
@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fede Rilli 🇮🇹🇬🇧🇪🇺
(@federilli) reported
@virginmedia you don’t even acknowledge my complaint. Situation doesn’t get any better. I cannot believe we’ve switched to your services!!
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Rob
(@robdrfc4eva) reported
@virginmedia at last the engineer comes and after 40 minutes I have new box and 360 installed not v6. Box was faulty. Engineer was amazing ty all at Virgin. Hopefully no more issues
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Dave Griffin
(@tyler56895) reported
@virginmedia Yes, many calls, but not much sympathy or interest from Vigins side. Apart from the price, their service is poor. WiFi in the next room is hopeless and they have the original TiVo which is horrendously slow.
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Loulou23x
(@loulou23xx) reported
@virginmedia Hi do you have a dedicated complaints team as one month on and no one has contacted me?? When I call in, no one wants to deal with it and arranges more call backs that never happen??
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Sandman
(@Saudi_Ash2015) reported
@ncustisTheSun No one wants to read about parking charges at Ringway or shite service from Virgin Media Neil
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Momma G
(@MommaG23091962) reported
@MartinSLewis Well @MartinSLewis you have never failed me before but I took your advice to call @virginmedia and haggle my bill. First call price went up by £7 asked to disconnect and they were happy to do this. I left it and called back 30 minutes later and the price went up again by £14 🙈
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Deb Wailes
(@DebraWailes) reported
Connection Error 7012 on new box and no internet. Help please! @virginmedia
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Mark MacNicol
(@markmacnicol) reported
@virginmedia Was on phone for almost 2 hours had to end call they said would call me back and didn't. Shocking service you lot spend too much on adverts. If your that interested DM me a direct number I’ll tell u all about it.
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Dom (DMK)
(@saiphal) reported
@virginmedia what is happening with my wifi honestly appalled with it my router is literally right next to me and I’m still having connectivity issues can you get someone to come and take a look?
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Mrs L
(@MrsGillianL) reported
@UnofficialOA They never say 'Oh, we aren't very busy today. We'll be with you in a jiffy!' Though I only waited 15 minutes for @virginmedia yesterday and had a very good outcome.