Virgin Media Outage Report in Aylesford, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Aylesford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Dartford, Longfield, Tonbridge, Chatham, Gillingham, Gravesend, Grays and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Dartford |
Internet | |
| Maidstone |
Wi-fi | |
| Longfield |
Internet | |
| Longfield |
Internet | |
| Longfield |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Aylesford, England
Latest outage, problems and issue reports in Aylesford and nearby locations:
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Karl Holden
(@karl_holden) reported
from
Gravesend, England
@virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@vmbusinesshelp @virginmedia another day and still no business phone lines now into day six, figures are down and angry emails from existing customer as they can't get through on the phone. Looking forward to getting the standard "sorry to hear" tweet which leads to nothing.
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia Media services. I do, but we are going through a divorce, so tension is an issue, and we have already ‘dealt with it’ but no one your end has actioned the transfer or is prepared to help. You had my £20 and ID and proof of address and transfer form on 21/3/19 so well over 30 days
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi thanks already tried lots of this and we've only had the problem for past couple of days so I can't see why it would be an issue with the Ethernet cable or positioning.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hello, I've tried rebooting the hub and it has made it worse. There was nothing listed on the site as a problem for my area. I can't get through anything on Netflix without 4,5 maybe 6 stops to buffer.
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Claire Williams
(@claire_m_willia) reported
from
Gravesend, England
@virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia It's back now but would like a credit for the outage!
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Jonnie Jensen
(@JonnieJensen) reported
from
Maidstone, England
@Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Try and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia any chance of knowing when broadband issue will be fixed in ME15 7 area. Having to walk to next street to get phone signal ! #nobroadband #VirginMedia #internetdown #VirginOutage
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Sheila Lakey
(@sheila_lakey) reported
from
Sutton at Hone, England
@virginmedia Due to changed circumstances I need to transfer WiFi into my name. Emailed acc transfer form with I.D on 28/4 - no response. Called you on 22/5 (cost me £22. 26) told this would be chased. On 16/6 Contacted on line chat - useless so called at further cost still no help!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@combyne @virginmedia won’t even let me speak to disconnections Laurence 😐 The service has been awful!
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graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @CooperativeBank I’d like you 2 claim back all my DDs from @virginmedia as I’ve not provided me with the services they charge for having to write this via 4g as I can’t connect via BB says try again, did with 4G works fine now. Please also cancel all DDs. now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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timmul
(@timmul01) reported
@virginmedia Since I joined VM months ago, almost daily my router disconnects all devices and needs to be restarted (10+ min process). I've tried all your self-help guides and line checks. Pleeease help. Very frustrated. My partner needs to teach school classes from home.
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sarah dobson
(@dobbo79) reported
@virginmedia Day 1 of back to WFH and my WiFi is down - AGAIN!!!!!, this is just getting beyond the joke now!!
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Grant Simpson
(@SrantGimpson) reported
@virginmedia Your text bot sucks he’s made me wait 25 minute to connect me to another bot gonny just let ma cancel ma broadband
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John Tindall
(@johnc5012) reported
@virginmedia yes iv been a customer for 8 9r so years and am fed up of the website changes n app
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Steffi 🦄
(@steffimoore15) reported
DO NOT use @virginmedia they lie to their customers, you end up with a 2 month delay which is getting delayed further. They All say different things and don’t help resolve customer issues. DO NOT USE!
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Carl Hodkin
(@Ginner2312) reported
@virginmedia You don’t care about your customers. You just want to bleed us dry and not provide any kind of good service. Atrocious company.
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Spencer
(@SpencerDavies) reported
@virginmedia I already have and got nowhere, I explained all this in my previous tweets. Can someone at VM just take ownership and resolve? I am still getting nowhere with all VM methods/channels of customer support.
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Clive Davies #FBPE 💙🔶🇬🇧🇪🇺🇭🇰
(@CliveDaviesUK) reported
@virginmedia Thank you but there doesn't seem to be any way to activate volt via O2 - it just directs you back to join Virgin (already a customer).
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Dave Espley
(@daveespley) reported
@virginmedia Hi. Had a tech appt booked which I had to cancel via text, as shown. Is there an easy way to rearrange which doesn't involve phoning that number and having to select options which involve a remote test of my equipment again? Just need to rearrange!
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Tia
(@TiaMarsh11) reported
@virginmedia Again, it’s insulting to your customers. you only temporarily fix issues for a few hours so you don’t have to pay out when it is clear an issue has been going on for over 48 hours hours and will take over that time to fix. (This was confirmed by ur phone customer service team)