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Virgin Media

Virgin Media Outage Report in Aylesford, Kent, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Aylesford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 3% E-mail (3%)
  • 2% Phone (2%)

Live Outage Map Near Aylesford, England

The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Rochester, Gillingham, Sheerness, Longfield, Dartford, West Malling, Grays, Chatham, and Gravesend.

CityProblem TypeReport Time
Maidstone Internet 1 day ago
Tonbridge Internet 1 day ago
Rochester TV 9 days ago
Rochester TV 9 days ago
Rochester TV 10 days ago
Gillingham Phone 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Aylesford, England

Latest outage, problems and issue reports in Aylesford and nearby locations:

  • alansbrown
    alan brown (@alansbrown) reported from Sutton at Hone, England

    @VirginMediaCorp Shame your awful service has caused me to leave and I am sure @richie_errol wikl be following suit soon!! @virginmedia #servicefailure

  • marcgallagher82
    Marc Gallagher (@marcgallagher82) reported from Rochester, England

    @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

  • TheSugg
    David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?

  • Bytor14
    Andy TTID (@Bytor14) reported from Sutton at Hone, England

    @SpursAngel50 @virginmedia They have been awful lately with internet connection x

  • Bunglebob66
    Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!

  • Danward29237729
    Dan Ward (@Danward29237729) reported from Snodland, England

    @richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem

  • _SamButler
    Sam #GSBOUT (@_SamButler) reported from Rochester, England

    @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

  • scottycav13
    Scott Cavanagh (@scottycav13) reported from Sutton at Hone, England

    @virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.

  • Bytor14
    Andy TTID (@Bytor14) reported from Sutton at Hone, England

    This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia

  • hungoverdrawn
    Robert Shaw (@hungoverdrawn) reported from Wainscott, England

    @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

  • moleyfozz
    paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

  • Karen_1979
    Karen (@Karen_1979) reported from Sutton at Hone, England

    @virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.

  • Karen_1979
    Karen (@Karen_1979) reported from Sutton at Hone, England

    Why is it when @virginmedia have a fault my v6+ breaks down and I have now lost all my 64% of recording that I can not get back are you going to compensate me.

  • kanur1
    adedeji adebayo (@kanur1) reported from Maidstone, England

    @virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated

  • TheSugg
    David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?

  • sarahaldridge73
    sarah aldridge (@sarahaldridge73) reported from Sittingbourne, England

    @virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!

  • Rockwell7
    Rockwell7 😷 (@Rockwell7) reported from Maidstone, England

    @ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..

  • davidclark1966
    David Clark (@davidclark1966) reported from Sutton at Hone, England

    @VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?

  • MidkentTravel
    MidKent Travel (@MidkentTravel) reported from Gravesend, England

    @virginmedia Can you please private message me, I have a log on issue.

  • Bytor14
    Andy TTID (@Bytor14) reported from Sutton at Hone, England

    Ffs @Virgin @virginmedia internet been down all day Pay enough for it when is it going to be fixed ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mohawkal
    OnYourMarxGetSetGo! (@mohawkal) reported

    I'm paying @virginmedia a bunch of cash every month to provide a terrible and unreliable service. Their website doesn't work so I can't even get tech support. Can't wait to cancel.

  • GSXBoy
    William Killiner (@GSXBoy) reported

    @virginmedia cannot log into my emails tonight or log into MyVirginMedia homepage.. can't even run a service status?! ....BL6 4RQ..

  • rmasonuk
    richard mason (@rmasonuk) reported

    @virginmedia any update on issues in tw12? The resolution time keeps getting pushed out. @HamptonMiddx @TheHamptonite

  • billymazzer
    billymazzer (@billymazzer) reported

    Honestly @virginmedia my wifi has been of for half an hour wtf

  • TonyMaudsley1
    Tony Maudsley (@TonyMaudsley1) reported

    Why is it that every time I get through to someone at @virginmedia I get cut off...and despite having all your contact info in front of them (because they double check it when you eventually get through) they NEVER call you back!!! It's INFURIATING 😡😡😡

  • stevenageburgh
    Martin (@stevenageburgh) reported

    @virginmedia Given the poor reliability of your broadband, I can't imagine why anyone would get on your spaceship.

  • beasknees81
    Donna B (@beasknees81) reported

    @virginmedia omg so hating my Internet this evening. Trying to watch YouTube in bed on my tablet & it's been buffering for 10 minutes now. Been slow most of the afternoon plus the signal keeps dropping in other parts of the house. Got not sign in to check if there is any faults

  • CraigMini3
    The Fat Controller (@CraigMini3) reported

    @TonyMaudsley1 @virginmedia That’s every call centre no customer service whatsoever 🤬🤬🤬

  • CultofKilla
    Killa (@CultofKilla) reported

    @virginmedia Thanks for cutting our internet off for 2 days and nothing. Ive counted your estimated fix bullshit and you’ve done it 8 times and probably more. Favourite part is the reverting it from 12 tommorow to 10pm which is in 2 minutes. Only to go back and say 10am.

  • ahonestmouthful
    An Honest Mouthful (@ahonestmouthful) reported

    @TonyMaudsley1 @virginmedia Never use Virginia They are awful