Virgin Media Outage Report in Aylesford, Kent, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Aylesford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Rochester, Chatham, Gillingham, Snodland, Gravesend, Grays and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
TV | |
| Tonbridge |
Internet | |
| Rochester |
Internet | |
| Chatham |
Internet | |
| Maidstone |
TV | |
| Gillingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aylesford, England
Latest outage, problems and issue reports in Aylesford and nearby locations:
-
Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
-
Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia a still waiting for TV & broadband to come back into service !! Any ideas, other than the 4pm, that I’ve been told for last two days 😱
-
Anna Bellwood
(@anna0898) reported
from
Sutton at Hone, England
@virginmedia There is an issue in my area. Expected time for the issue to be resolved is four hours away 🙄
-
Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
-
moira adams
(@moira_adams) reported
from
Sutton at Hone, England
@virginmedia #virginmedia after 24 hrs TV & broadband outage in SM3, the 4pm fix time better be accurate or I’m going to have raging kids to deal with
-
Sarah Waygood
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia if our services aren’t back in action by 4pm as promised I will be holding you responsible for any actions that arise as a result of watching bad kids DVDs back to back.
-
alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia Put something online or phone message when we call also despite being out since yesterday morning only been able to register issue this morning. Not great service really so likely to cancel my contract in new year despite over 15 years as a customer just too much poor service
-
Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
-
Kieran McGinley
(@Kieran_McGinley) reported
from
Sutton at Hone, England
@Biancaaa89 @virginmedia Same for me, website says fix at 9am tomorrow. 🙃 oh, and COYWs 😎
-
Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@unsliced @virginmedia Sure, but no internet provider has a completely dual redundant system, if they did we’d never see any outages. You can mitigate certain issues with redundancy, but “cut the cord” in the wrong place and you’ll have an issue.
-
Sam Hicks
(@candylion5) reported
from
Sutton at Hone, England
@virginmedia We’ve already called and you’ve said you haven’t had the request so I don’t see how calling again will help. Sky have told us they have requested it. Have seen numerous accounts of you blocking number ports to Sky so I’m not surprised. Pretty outrageous.
-
Joobs
(@Juliefleur24) reported
from
Sutton at Hone, England
Fed up that yet again @virginmedia have outages in my area, shown as not working until tomorrow pm ! I’m trying to study but have internet, again
-
Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
@virginmedia clearly there is a speed problem with Virgins internet speeds tonight looking at others and i am also having the same sorts of sub 10mbs speeds.
-
Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@natjaydee There’s an outage, since about 12:40 this afternoon. I have virgin media business broadband so have been down for half the working day. Not ideal.
-
John warr
(@Nuovovino) reported
from
Sutton at Hone, England
@VirginMediaNews @virginmedia 4th day without internet/TV/Phone it’s taking this long because there was never a plan B. Stop lying about how long this problem will take to fix, and make sure you have a hefty compensation package.
-
Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@unsliced @virginmedia One strand of fibre cable can transfer a lot of data. When they talk about a cable it’s going to have multiple strands so it can carry even more. It sucks that it’s down, but repairing fibre is not trivial.
-
Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia Service just resumed 😓
-
Suzanne D Edwards
(@TicTac1985) reported
from
Gillingham, England
@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
-
Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
-
Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@unsliced @virginmedia This does utterly suck though, I’m a business customer and rely on the internet during working hours, I have no internet, no link to the office etc. Funnily enough I just lent my redundancy 4G router to my daughter and then this happens!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
TheWrastlingGuy
(@WrastlingGuy) reported
@virginmedia just got ANOTHER call from your call centre, I’ve asked many times to be taken off your call list, yet every week I get a call trying to sell so something. I asked to make a complaint and the women said she will note it and hung up the phone. 0800 052 1251. Contactme
-
Garry Todd
(@GarryTodd91) reported
@virginmedia can you not even deal with a complaint properly? I complained via WhatsApp on 06/11/22 and was told this would be resolved within 30 days. I've still not heard anything and have now been promised two call backs and no one has called me. I want my complaint resolved!
-
Ben TROW
(@bentrow78) reported
@virginmedia Top work, no broadband or TV since Friday. Engineer no show yesterday, advised there would be one today, no show again. Text to say Friday 16th now told it's the 19th. All with a vulnerable person in the house. Top service for £178 per month 👍
-
Dee feagan
(@feagan_dee) reported
@virginmedia I have had an eye out for updates since Friday - not one apart from moving the dates each day. Really poor customer service. How are the call centre staff not updated on fault progress?? Transparency is key and will help manage expectations. Such a poor show and eta!!
-
Lauren
(@Misssripper) reported
@virginmedia They world my book a technician in as they couldn’t provide a ‘password’ or code or whatever is needed. So nothing has been actioned for a resolution
-
Pangzi 🇪🇺
(@jakobh888) reported
@virginmedia There is an issue as it says. I am getting fed up with the constant issues.
-
Jason Marks
(@EverPure) reported
@virginmedia So Virgin Mobile will not find an alternative way to send my sim out but will charge me for a service that I cannot use?
-
Gareth Oram
(@GarethOram) reported
@virginmedia No. He said the cable needs to be installed to the house first - by a different network company I believe. Then I'd be able to get an install date from VM.
-
Rachael 🏳️⚧️
(@Raidenkai) reported
@virginmedia I can't log in to @FF_XIV_EN since last night. Their servers are up and most everyone else I play with is able to log in without trouble. Been told others on VM are also having this issue. What's going on?
-
Pangzi 🇪🇺
(@jakobh888) reported
@virginmedia No. Virgin’s own service tracker says no issues. But many people repot issues based on independent sites. Done the usual hub tests.