Virgin Media Outage Report in Aylesford, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Aylesford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Tonbridge, Grays, Rochester, Gillingham and Snodland.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
TV | |
| Chatham |
Internet | |
| Chatham |
Wi-fi | |
| Chatham |
Wi-fi | |
| Maidstone |
Total Blackout | |
| Tonbridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aylesford, England
Latest outage, problems and issue reports in Aylesford and nearby locations:
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J.C
(@Peter_AFC_) reported
from
Rochester, England
@virginmedia can someone please contact me in relation to on-going broadband issues. Unable to contact on call centre as it is closed. Urgently need assistance/new hub delivered as need internet to work from home.
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Omid 👨🏻💻
(@OL_Vision) reported
from
Sutton at Hone, England
@NoelClarke @skytv @NOWTV Damn you @virginmedia
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Scott mills
(@Scottmills101) reported
from
Hildenborough, England
@virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers
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Mr.G - Longy - Graham
(@MrG48) reported
from
Gillingham, England
@virginmedia your output in ME7 is shocking this evening. Having to use my 3G signal. Pc and iPad failing.
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CatherineRosex
(@CathRoseBiebTWx) reported
from
Rochester, England
@virginmedia my grandads phone hasn’t worked in a week! He doesn’t have any of his phone numbers, so can’t contact anyone other than me! I don’t live close so can’t help him!He’s 78 with no phone and you told him I don’t know when it’ll be fixed! Terrible service!
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Jimmy
(@jamesmidgley14) reported
from
Weavering, England
I can honestly say do not get @virginmedia internet. It is the worst customer experience that I have ever, ever received. Absolutely screw you over. take my word for it.
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Paul Lindsay
(@PaulLindsay10) reported
from
Sutton at Hone, England
@virginmedia has the worst #CustomerExperience #customeservice of any company! No email answer, no call back by manager as promised. And over a 3 month period.....can’t say I’m not patient or haven’t followed up! #Disgraceful #onholdfor12minutes
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia during these hard times any chance off adding movies to my subscription for free for a while. Help keep kids entertained. Ta
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia Look at the thread, it’s not me that’s not receiving your service!
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
You make mistakes in life. Going back to @virginmedia is one of my biggest. Internet is awful, can’t sign into the media service and the customer service is nonexistent. I advise you do not do it!!!
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@virginmedia @vmbusinesshelp Been there. Tell you to use the residential service checker, which says no problem. Phone lines have long queues. Service outage is country wide.
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J.C
(@Peter_AFC_) reported
from
Rochester, England
@virginmedia would someone please be able to contact me. Having WiFi issues think HUB needs replacing. Unable to call in as closed and chat system having no luck. Need WiFi to work from home.
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia Hardwired is OK Wi-Fi is always rubbish and so can't connect to watch Netflix you tube it to other boxes as V6 primarily use Wi-Fi and not cable. Poor choice. A total waste of my 130 month and thousands on #4k #oled @LGUK TV I bought
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Mark Morgan
(@M_Morgan94) reported
from
Rochester, England
Atleast the lockdown can’t get any worse.... Oh wait yup Virgin Media has gone down
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Dazzle
(@darrenh67) reported
from
Rochester, England
@virginmedia What a load of bollox phone sends to same place it’s all shit
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@virginmedia It’s been saying no since yesterday. Since the issues with some static IP customers arose. There’s clearly an issue that you are ignoring despite multiple people telling you. One DS and one US and no GRE.
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Mark Gould
(@yiddo71) reported
from
Gillingham, England
@virginmedia are you going to follow sky and cancel our sky sports subscription
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Paul Lindsay
(@PaulLindsay10) reported
from
Sutton at Hone, England
@virginmedia Re the systems down it was an area issue. WiFi no. Lack of communication and customer seevice, no engineer needed!
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Wang Lin
(@AzukaFred) reported
from
Dartford, England
Okay, so it’s not just O2. People on other networks are having issues too O2, Three, Vodafone, EE, Giffgaff with most the issues BT, Tesco Mobile & Virgin Media with a few
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@vmbusinesshelp @virginmedia Oh you mean the web chat which is hardly ever available when there aren’t problems...and is now impossible to get on. LOL
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ethan Cochrane
(@ethanjcochrane) reported
@virginmedia Horrific service. On hold for hours, constantly having to ring back. Exams this week, WiFi barely working at a hundredth of the speed it’s meant to. Constantly saying there’s nothing they can do? Useless.
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Alex
(@JudgeDewie) reported
@virginmedia I think you know my gripe is not with the price rise but the fact that new customers get a better deal than loyal customers. It’s a poor marketing ploy. May win you a few new customers but will lose you customers like me who have been with you for a decade.
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Sarah
(@sarah1973_jane) reported
@virginmedia Apparently our whole postcode is down due to someone in our postcode using some sort of equipment that is throwing the whole internet for our postcode. Until they find who it is we have no internet. This has been going on since December!
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Si
(@tecman247) reported
@virginmedia I don't have an issue with prices rising, I have an issue with the % rise which is way above RPI my case And I've never had an upgrade/extra service at no extra cost without having to chase and chase or threaten to leave despite being a Virginmedia customer for around 15 years.
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Gareth Rothwell
(@ExSoldier70) reported
I’m ******* done with this shite service ... two devices cannot connect 108 a month of absolute dog **** #virginmedia you are the ******* worst... bollocks if I’m swearing I’m ******* done with your shite... dogshite company
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H
(@spoke_n) reported
@virginmedia Well I’ve lost 3 hours working time already and I have work to deliver by 9.00 am tomorrow morning so it’s looking like a long and tedious night for me! What exactly is the problem?
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orry drinkwater
(@orrydrinkwater) reported
@virginmedia The website said there was no problem in the area so your answer is not correct and doesn't make any sense @virginmedia
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Dan
(@vamosdan86) reported
@virginmedia got to be honest I’m tempted in my 14 day cooling period to cancel and move to @SkyUK or @BTCare I have a box stuck on CS1010 and have been on hold about 4 hours in two days to Virgin and they literally have no clue how to sort it, all I get is we have sent signals
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RICHARD BENNETT
(@RICHARDBENNETT3) reported
@virginmedia Just spent over an hour listening to s***e music on my phone trying to get through to speak with someone only to be cut off at 8pm. My problem is that I'm paying for 200mb Broadband and getting 7mb!! I've got 3 kids all trying to do school work. I need an engineer out.
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Narendra Tailor
(@NarryT2016) reported
@virginmedia @virginmedia just called to say that the £240 charge was disconnection charge of £60 x 4 times although I was never connected. The fact that they applied it 4 times is beyond belief. They have now reversed it. Had I not noticed I would have lost £240. Be careful with them.