Virgin Media Outage Report in Great and Little Preston, City and Borough of Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great and Little Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great and Little Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Great and Little Preston, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Batley, Wakefield, Dewsbury and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Batley |
Phone | |
| Batley |
Phone | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Wakefield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great and Little Preston, England
Latest outage, problems and issue reports in Great and Little Preston and nearby locations:
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia @virginmedia you’ve got to be kidding you cause most #mentalhealth problems. Been trying to get my TV and broadband sorted for months #MentalHealthAwareness
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Professor Emeritus Kevin Hylton PhD
(@KevinHylton1) reported
from
Leeds, England
@virginmedia @debzholmric I’ve spoken to ...7(!) of your customer service staff this evening. 2 dropped the call, most passed me on. None resolved a simple mobile phone issue. This last one (7.44pm) has ‘gone to consult a co-worker...’. (Complete silence now 59 mins in) What kind of service is this?!
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peter shaw
(@petershaw1984) reported
from
Dewsbury, England
@virginmedia i have an appointment for someone to come to my house tomorow to fix my hub. Recieved this message today. Replied NO but they replied as if i had said yes. Can u confirm if someone will still attend my property or not.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
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Oliver Dean #TeamLH
(@ollieinleeds) reported
from
Wakefield, England
@virginmedia How can can I get hold of you to cancel the TV service and complain about the repeated loss of service on the broadband that is financially impacting me working from home. No answer on the phone, no reply to any form of contact. #disgusting
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia I have had no communication at all from Virgin Media so I am not even ware that you have logged the issue, nor even that you are doing anything about it. Presumably you will be refunding me for the days where I continue to effectively have no useful internet? @MoneyTelegraph
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UH Modz 🇬🇧 #NoCrew 🇵🇱
(@uLtImAtE_hAzArD) reported
from
Wakefield, England
@virginmedia wtf all dat have issue with network gone back all day
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Lewis H
(@LewisH90) reported
from
Darton, England
Stream down again because @virginmedia are incompetent! Catch you guys tomorrow if they can manage to sort it.
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charlotte griffiths
(@charlottegrifff) reported
from
Dewsbury, England
@comparemkt_care hi, i ordered a wifi package with virgin media through you yesterday and part of the deal was a £75 amazon gift voucher but i’m yet to receive it. can you help 😌
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia You’re not sorry at all, otherwise you would have sorted the problem out by now, all I see is negativity towards your company I wonder why that is, because you’re a joke that’s why!
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia You’re not sorry at all, otherwise you would have sorted the problem out by now, all I see is negativity towards your company I wonder why that is, because you’re a joke that’s why!
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Tried this and nothing but an automated service which is no help whatsoever.
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Still absolutely no customer service whatsoever @MoneyTelegraph. Broadband still effectively useless. Such a pity Virgin media treats customers with such disdain.
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Karla
(@karls2121) reported
from
Leeds, England
Feel like it's only fair to tweet about positive customer service too, so thanks Jake @virginmedia for calling to explain last months issue and reimburse for 3 weeks no internet 👏👏👏
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Lauren Amy
(@LaurenAxox) reported
from
Leeds, England
@virginmedia outage in LS12 - can’t find an update as to when the works will be done - can you advise as I’m supposed to do work from home and currently can’t
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia @virginmedia was told there was a 10 minute wait already been on hold for over an hour. Absolute joke service I will not be renewing next month is for sure
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Lauren Amy
(@LaurenAxox) reported
from
Leeds, England
@virginmedia can you explain why LS12 is still down after advising it was weekend works? I need to work from home but currently can’t
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Jamie Pennington
(@PenningtonJ1978) reported
from
Rothwell, England
@virginmedia Seems like other people are having the same problem John! Poor. Let’s hope it works later!
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia I’m hearing that you have given October 12th as an estimated fix date! Do you seriously think that is acceptable? Should I not work until then?!
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Shay
(@organised) reported
from
Wakefield, England
@daveyp @virginmedia Fortunes have been made on default settings and **** like this — though honestly I would happily move somewhere just to get virgin again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lorna Taylor
(@LornaTayaz) reported
@virginmedia I don't have a new package but hasn't stopped you charging me ... I have moved to and paying sky cause you can't help your returning customers I've been with you for 25 years but wouldn't give you a 1star rating .. absolute horrendous all I wanted was a deal on my new contract!
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Mark Kidley
(@MarkKidley) reported
@O2 @O2 So, I got one of your SIM cards with my Virgin Media account, but when I try and log in to MyO2 I get a "Your O2 Account has not been activated" error, resetting password etc doesn't help, the account isn't active.
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Flangetastic!
(@DanHewitt_) reported
@virginmedia The complaint was logged just under 2 weeks ago now (C-210622454) and although you mention "up to" 31 days for a response, I do not have that time as need to sort out other options. It's not being taken seriously.
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phil_wight
(@Exracerman) reported
@VirginMedia 5 people from VirginMedia have told me they can't help or will phone me back and they havn't. So a week ago I wrote a letter to Lutz Schuler CEO and he or his team havn't replied either. Can someone in charge please contact me and help me sort my problem.
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Robert Wastell
(@RobertWastell) reported
@virginmedia Quick update. Another email with another £ pm service price. Email telling me my sim phone is transferring to Cable Data £24 pm (I’m switching to O2 with Volt btw- Sim arrived). Text message “we are coming to collect your kit”. Awaiting call from VM. 🤦
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Jake March-Jones
(@jakeleopold) reported
@virginmedia 20 devices in my home have poor signal connecting to my hub 4.0. Solution for this according to your help page? Move devices closer… my TV is about 1 meter away. And what am I supposed to say to my son? “Yeah if you want to use Wi-Fi on your phone, you’ll have to
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Lord Butcher Of Hougun
(@BarryLButcher) reported
@virginmedia I need to speak to a human please I keep getting sent links to the website but that won’t solve my issue what are your hours of business this weekend
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phil_wight
(@Exracerman) reported
@virginmedia Go to these complaint ref numbers C-020722169 and C-090622759 both live
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Lady Linda Christie #SlavaUkraini 🇺🇦🇺🇦🇺🇦
(@Catwomanx6) reported
@virginmedia I have a life! I'm a volunteer driver and have elderly and disabled passengers many times a day. I cannot hang on for days. I want to leave VM after over ten years. Let me do so! Or shall I simply cancel my Direct Debit?
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John Beckford
(@JohnBeckford) reported
@virginmedia Thank you, I eventually got through to a human being - took about 45 minutes which is pretty awful! I was concerned about the cost of service provision which has now been resolved.