Virgin Media Outage Report in Great and Little Preston, City and Borough of Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great and Little Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great and Little Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Great and Little Preston, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Batley, Wakefield, Dewsbury and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
||
| Leeds |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great and Little Preston, England
Latest outage, problems and issue reports in Great and Little Preston and nearby locations:
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia I raised my complaint months ago and have been calling constantly since and sent the latest one yesterday
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia You are definitely the worst attacking side on the #CustomerService #customerexperience front
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia Intermittent broadband in LS17 7BR over the last 2-3 days, which still isn’t improving, and your website doesn’t provide any way to report loss of service. Please advise.
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Ben Cropper
(@croppersports) reported
from
Leeds, England
Terrible picture quality, having just paid out £25,95 for HD PPV! #JoshuaPulev Picture pixelating several times per round. Is this a known problem @virginmedia?
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia can you send me an email address where I can send a complaint and cancel my services. Getting hold of your #CustomerService is a joke
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia Change back our tariff, very good of you seeing as we never changed it in the first place. And £50 ‘goodwill’ refund, when you have taken £150 and counting on new bill for your mistake you owe us the full amount not a gesture of ‘goodwill’ !! Just shocking. No resolution on WiFi
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia Affordable broadband price that doesn’t keep going up and up without any improvement in service.
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia You can see at the top of the screenshot I’m logged in to my account. And yes, I understand the system and infrastructure very well, and have exhausted all trouble-shooting suggestions. There is a wider issue here outside my home which needs attention from your engineers.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia @virginhelp #virginmedia #virginmediadown any chance you have anybody answering phones today. Broadband down.. First time ever... and #WFH need broadband.. come on help out
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia On your website faults/service-status, it states there are No known issues, but no option to report anything. I can even run a test, because we have the Superhub 4!
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia 3 days now... on and off.. can someone get back in touch, to let me know the issue and if it is you sending signals to update.. please stop and do this at night time
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia Yes but I spent 13 hours yesterday on chat with still no resolution and what felt like bullying tactics
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia So can you just send me a wire that I can just plus in so I can move my router... I have been told about 4 times this can be done.. and I am still waiting... its all to help me wfh
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Gurpreet
(@nayasaveraCIO) reported
from
Leeds, England
@virginmedia Telephone service suggests the same to do so all the reporting system is hopeless! Getting someone to look at it after 6 days is not good enough, knowing how important it is for people working from home
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andrew david pearson
(@webbo999) reported
from
Dewsbury, England
@virginmedia is there problems with sky box office paid £27 to you for the boxing and picture keeps breaking up #poor
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia We now want to leave as I’ve never known such poor service and a company that causes me so much stress and anxiety but not ‘allowed’
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Mikey Hall
(@Mikeyhall4) reported
from
Leeds, England
@virginmedia sort out the boxing for **** sake just paid £25 for this. Pixelated shite
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joanna Spilman
(@jospilman) reported
@virginmedia But farsical to try and charge an extra £84/yr for a service that hasn't worked/been provided for over 7 months!!!
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Andrew Mulligan
(@A_Mulligan500) reported
@virginmedia Hi. I've just read your prices will be increasing next week and I still have no communication (email/letter) regarding my price increase. Why? Are yous doing this on purpose so you can charge customers fees as I should have enough time to decide if I want to cancel.
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
@virginmedia Why is there some bloke opening the BT manhole covers on our estate? I'd don't want your service or have our roads dug up to look like crap, as I've seen the workmanship you have done to where my parents live
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Andy Puttock
(@andy_puttock) reported
@virginmedia Sorry I'm not a business customer. Residential is enough grief, I couldn't risk my business too.
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Stuart Clough
(@stuclough85) reported
@virginmedia Sure, I’m on an Apple iPhone 13, IOS 16.3.1. I’m not connected to a VPN, Anti Virus software or on a Guest Network. The scan on the app had been working fine until Thursday this week 🙁
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3RyaN 🇺🇦
(@BcBeanney) reported
@virginmedia Hi, I’m trying to contact the CS team to sign up to your broadband service. The number I’ve called is 1800 940070, which lists your opening hours as being 9-6pm on Sat. Thanks.
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Joanna Spilman
(@jospilman) reported
@virginmedia Sorry 3rd message just to add - Also when refurbished routers that don't always work & even rattle(!) are being used to replace dodgy routers, so are clearly already faulty themselves so extra engineer appointments are needed so more stress & inconvenience to customer! Not fair!
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Emily
(@digitalemilyy) reported
@virginmedia They are just told each time that it’ll be fixed by X time, which it never is, and that engineers are working on it, but they rarely see them out there. The entire street is experiencing the same I believe. It’s SP27
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jo-ann
(@jellybabyyy) reported
@A_Mulligan500 @virginmedia We only rec ours yesterday informing increase of £15 a month from April - only had this new 18th month contract running since end of sept 22 !Fuming 😤 over 20 years as a dedicated virgin media customer & the ££££’s paid - absolutely s*** on by them 😡
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Giles Williams
(@gilesscott62) reported
@virginmedia I thought 7897376 was poor only to be surpassed by 7896700