Virgin Media Outage Report in Great and Little Preston, City and Borough of Leeds, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great and Little Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great and Little Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Great and Little Preston, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Batley, Normanton, Dewsbury, Heckmondwike, Leeds, Castleford, Wakefield and Ossett.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Batley |
Internet | |
| Batley |
Internet | |
| Normanton |
Internet | |
| Batley |
Wi-fi | |
| Batley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great and Little Preston, England
Latest outage, problems and issue reports in Great and Little Preston and nearby locations:
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
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Becky Williams
(@beccaAjones) reported
from
Gildersome, England
@JonesMartyn @virginmedia It’s crap 💩
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia We now want to leave as I’ve never known such poor service and a company that causes me so much stress and anxiety but not ‘allowed’
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Daniel Clark-Bland
(@DClark_Bland) reported
from
Leeds, England
Given most people are now WFH, what has to happen for @virginmedia to become reliable? 3 days of issues now directly impacting my ability to work and then impacting how long I have to work to catch up... !!
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia Still not resolved. I need to speak to someone not spend 20 DAYS getting nowhere ???? What am I paying for ?poor service rubbish wifi connectivity and nil customer service !!!!
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia So can you just send me a wire that I can just plus in so I can move my router... I have been told about 4 times this can be done.. and I am still waiting... its all to help me wfh
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
The worst company I have ever dealt with @virginmedia Not only does their internet service not meet their commitments they believe it’s ok for fraudulent activity to happen on your account and penalise the customer for this. Where do I go next to take further as @MartinSLewis ?
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Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia 1. Had intermittent internet and first called 18th august. 2. New box to try help (which hasn’t) means we only get WiFi in same room as box 3. Had 3 engineers none of which solved the issue but not allowed to cancel as they were over 1 month ......cont
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Rosey MacDoo
(@RoseyMacdoo) reported
from
Leeds, England
@virginmedia hi we have a service outage in LS5 again for home broadband, I’m struggling to find the page online to register our interruption of service, can you help with a link please?
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Ian Hart
(@kektyke1875) reported
from
Darton, England
@virginmedia hurry up and sort your service out. Been down most of day S75 region
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia 3 days now... on and off.. can someone get back in touch, to let me know the issue and if it is you sending signals to update.. please stop and do this at night time
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M@
(@mattrushbrooke) reported
from
Thorpe Willoughby, England
@danyoung5 @virginmedia Hope it gets sorted soon, you can ask them for a copy of your customer notes their end to see exactly what the state of play is. Might be worth cross referencing that with what you’ve been told.
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia are the worst company I have ever dealt with. Not only does their internet service not meet their commitments they believe it’s ok for fraudulent activity to happen on your account and penalise the customer for this. Where do I go next to take further @MartinSLewis ?
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia Yes but I spent 13 hours yesterday on chat with still no resolution and what felt like bullying tactics
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia I’m trying to contact someone I’ve been hanging on the phone an hour now . I don’t think this is good customer service ????
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia @virginhelp #virginmedia #virginmediadown any chance you have anybody answering phones today. Broadband down.. First time ever... and #WFH need broadband.. come on help out
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia Change back our tariff, very good of you seeing as we never changed it in the first place. And £50 ‘goodwill’ refund, when you have taken £150 and counting on new bill for your mistake you owe us the full amount not a gesture of ‘goodwill’ !! Just shocking. No resolution on WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Angela Smith
(@xoangelarunsxo) reported
@virginmedia @virginhelp My email has been hacked and you are doing nothing to help me
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Kevin Luff 🇺🇦
(@kevinluff) reported
@anthonys52 @virginmedia Part of me knows I should go elsewhere. Managed to ultimately get it down to a £2 increase and will be phoning them in November.
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Jemma George
(@jemma_george) reported
@virginmedia Still no help or service.. please urgently advise
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Mary White
(@mrsgaius) reported
@Jenniecustard @virginmedia They treat their customers like something they trod in.
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Paul THORNE
(@harrewis) reported
@virginmedia I know the average which is why I am livid at the 21% rise!! Scandalous!!! Thankfully I now have options, so time to cancel after being with Virgin since Telewest days!!
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Dan Thompson
(@DanThompson7) reported
@virginmedia I just want to cancel my contract in which I have every right to do with 30 days notice as I’m not in a contract. Why won’t any of your team handle this? Been handed over to 7 people! Over an hour on the phone! Honestly not convinced I would ever come back!
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Adam Bee
(@FrankenBeaumont) reported
@virginmedia Your customer service team have misinformed us and failed in their promise to contact us when they said they would. @YodelOnline failed to deliver a phone which you now have decided to cancel the contract for. I spoke with a customer service manager, Dayna.
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Harry Deansway
(@Deansbomb) reported
@virginmedia Its a problem as my phone is cut off....
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Jarv
(@Jarvenis) reported
Imagine feeling bad because you're unable to stream Reset due to a major @virginmedia outage, to then see an Exotic Quest has gone live in Destiny 2 as well...I'm genuinely gutted...😔
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Richard Snow
(@the_snowman_1) reported
@virginmedia The last message I got was that all the agents were too busy and therefore they weren’t able to help. Seems to contradict your message. Will review deals from other providers and then phone.