Virgin Media Outage Report in Runwell, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 23: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Runwell, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Grays, Upminster, Basildon, Southend-on-Sea, Chelmsford, Brentwood, Laindon, Stanford-le-Hope and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runwell, England
Latest outage, problems and issue reports in Runwell and nearby locations:
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Namron #FBPE
(@NormanStiff) reported
from
Grays, England
@virginmedia HI, your on-demand service is not really on- demand, I tried to watch Sundays Line of Duty today it is not on demand unless I pay another service, why is this.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia My approach is simply to contact my service provider who I pay a lot of money to and ask them to sort it. That hasn’t worked.
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia WiFi signal is awful. Called you 100 times. Keep getting same run around. Will find someone who can deliver.
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mohson Hussain
(@mohsonhussain) reported
@virginmedia Sadly I'm not holding my breath. I'm trying to be fair but if you can't resolve an issue within 3-4 months and I've never had any contact other than me chasing it up it says a lot about the service and poor customer service I have received. Someone get a grip!
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Ian Forrest
(@IanForrest10) reported
@carolin40315891 @virginmedia I was out the door to Sky then was promised the Earth with Virgin 360 day 2 now and still unable to upgrade. Think I may have made a very bad decision!
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Enrico pucci
(@itgothiseyes) reported
@virginmedia tv is glitching like hell, all the channels aren’t working and on top of that the wifi is down so I’ve had to borrow some 4G to tweet this 💀 yall need to sort this out quick I work from home
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Tom Parker
(@TomFoolerySays) reported
@virginmedia are you going to ignore me now? Not that I'd expected any less considering the week I've had with your service.
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Catherine Philp
(@scribblercat) reported
@virginmedia How does this help me now when it’s already down?
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Angela Yuill
(@Angeyuill) reported
@virginmedia I'm still waiting for my call back that was promised tonight, im done with online chats! I want someone that can actually help and not keep passing the buck! This is a vulnerable lady that's always paid her bills on time, im sorry I've posted here but I need action not excuses
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Scott Bird
(@Birdiex94x) reported
@virginmedia No issues in the area and no 'problems' when running the tests
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Jack Bishop
(@JackieBishPo) reported
@virginmedia Absolute horrific service. I can’t begin to describe the issues we have had with getting internet. The financial burden and stress your company has caused is ridiculous. By far the worst customer experience I have ever had!
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Ash Cosgrove
(@cosgrove_ash) reported
@virginmedia are you ever going to fix my broadband or just continue to gaslight me every time I try getting in touch?
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Barry Salkin
(@BarrySalkin) reported
@virginmedia … her if there was anything NEW she wanted to ask me or tell me (as I wanted to ensure no misunderstanding before I ended the call) Poor, in the extreme. It was “exactly 30 days” from Jafferson, then Holly, on Monday, and “60 days” (max) “it’s policy” from Julianna, tonight.