Virgin Media Outage Report in Runwell, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runwell, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Brentwood, Chelmsford, Basildon, Southend-on-Sea, Grays, South Benfleet and Upminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Brentwood |
TV | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Runwell, England
Latest outage, problems and issue reports in Runwell and nearby locations:
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Chris L
(@ChrisyL1) reported
from
Basildon, England
@virginmedia Ty for getting back to me, look we have been together for too long to just throw it all away bc of one incident so I will take a look once I’m home from work ... I miss you lots x
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help
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Tmak
(@tmacbond) reported
from
Wickford, England
@Ofcom @virginmedia How on earth can you on a simple change over of service that your representative said or was an easy job & you still 5months later still being billed & endless promises not kept now it’s calls eating into family time & not end in sight!! Help
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Kelly Bingham
(@kelly_bingham2) reported
from
Southend-on-Sea, England
@virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
Problems with @virginmedia continue. Now the wifi is down and no streaming tonight! #shouldnothaveleftsky #FirstWorldProblems
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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Tmak
(@tmacbond) reported
from
Wickford, England
This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Kirk
(@CookieWFC86) reported
@virginmedia Yes have ordered both but that’s going to mean yet more days with with no service, just seems weird for both to go at the same time
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Clare Old
(@enkeli85) reported
@virginmedia I tweeted this 31 minutes ago so still clearly not working.
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Darren Lingard
(@DarrenLingard) reported
@virginmedia I’ve just measured it again and the spear is back up to 343meg. The ping is quick again. When the WiFi is slow the ping is also very poor along with the jitter.
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Teresa Steele
(@Rustique_Maison) reported
@virginmedia I was told, also when trying to register my mobile it shows, wierd I know! I had p/word resent to try to change that way. No joy. I can only get through to offshore call centres who are so rude! I tried to call original salesman, I get, I’ll call you back! So not interested
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Craig
(@cdrider1) reported
@virginmedia I don’t have a virgin landline. Why not at least give another option rather than assuming? This is not good customer service.
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Ant sheeran
(@sh33ran7) reported
@virginmedia Over the phone and yes got a text to confirm an engineer would be at mine between 4-7pm yesterday. This issue has been going on for nearly 3 weeks and an engineer couldn’t be bothered to show up and fix the problem
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Joanna Jagiello
(@JoJagiello) reported
@virginmedia So in the mean time no one bothers to actually fix my problem? Pathetic.
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Marge Dacre
(@MargeDacre) reported
@virginmedia I have already done this a few times. Every time I call for help I am told there is a 'localised problem' that aims to be fixed by 23/11 ... though generally I just get an automated response
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@sourcingstewart
(@SGHarber46) reported
@CookieWFC86 @virginmedia Jon virgin are really bad I would suggest move to another supplier, we have been a customer for 3 weeks and have unnecessary drilled holes in our newly painted walls and no one has called to rectify also internet goes down every day and we are meant to have 516 mb
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gtTest123456789
(@tiberti_g) reported
@virginmedia Tried them all. Ms Teams will work intermittently while doing calls and video calls. As people are forced to work from home this is an essential service to be offered while I have to try and cope tethering from my phone, while paying for your useless service