Virgin Media Outage Report in Runwell, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runwell, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Chelmsford, Southend-on-Sea, Basildon, Brentwood, Grays, South Benfleet and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Chelmsford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runwell, England
Latest outage, problems and issue reports in Runwell and nearby locations:
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john perreira
(@johnperreira) reported
from
Basildon, England
@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Danny-lawrence-BEM-BCAc
(@MRDannyLawrence) reported
from
Billericay, England
@virginmedia me19 postcode broadband down please advise
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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Penny Rolfe
(@wonky61shaky) reported
from
Southend-on-Sea, England
@virginmedia When are you going to refund me for many days without a wifi signal
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jada j.
(@jadabel_) reported
After he left, using the virgin media guide I was able to fix the issue and set up the tv. Basically it wasn’t screwed in tight enough. (🚩)
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tas loves theo
(@zaeterludes) reported
HELP I TOLD THE GIRLS MY WIFI ISNT WORKING FOR ZOOM AND THEY TOLD THE TEACHER I HAD VIRGIN MEDIA WIFI??????
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Josh-wah
(@JoshCKY2) reported
@virginmedia I get told this all the time and it never works
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paul boot
(@bootyflooring) reported
@virginmedia @sainsburys So condescending you are as a company when most of your call centre employees are not from the uk and it takes 45 mins to even contact your non uk customer services bad form !!!
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Adam Bond
(@adamebond) reported
@virginmedia Nothing is working. The service status page is now saying there are issues with both the TV and broadband. How long is it likely to be down for?
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Romey
(@Romey96247313) reported
Stop calling me each morning and evening Virgin Media for selling Sly sports. I am an existing customer and leave if this harassment continues #virginmedia
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Paul Furse
(@Fursey79) reported
@virginmedia @sainsburys Any help from u please,Over one hour wait times to get through to customer services Ongoing problems still😞
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Lin martin
(@Linnyloots) reported
@virginmedia how do i get my complaint escalated, i am not happy! Over an hour on hold. I just want to cancel my tv. feel so let down you are taking payment each month
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Navid Ghahremani
(@navid_gh) reported
@virginmedia I think you miss I am saying I've been dealing with this issue since 5 months ago. I tried all the methods of contacting VirginMedia as I mentioned. Even here is the complaint reference: C-06112031 (Issued 13 days ago),no answer since then. I called, chatted, emailed,no answer :(
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Chris Breese
(@Breesey3) reported
@virginmedia @virginmedia All I need is someone to talk to. I've been on this chat for nearly 5 hours and got absolutely nowhere with your "support". It really is atrocious. Is it completely unreasonable to be able to arrange a time to talk to someone on the phone? #failvirginmedia