Virgin Media Outage Report in Runwell, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 28: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Runwell, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, London, Basildon, Brentwood, Canvey Island, Chelmsford and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Southend-on-Sea |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runwell, England
Latest outage, problems and issue reports in Runwell and nearby locations:
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
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Tom Ross
(@TomRoss_) reported
from
Southend-on-Sea, England
@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
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Spencer Carter
(@SpencerSCarter) reported
from
South Ockendon, England
Really shocked, but sadly not surprised, by the service from @virginmedia as an existing customer for many years, I’m overlooked in favour of new ones. No care and lack of customer loyalty. Will be talking about it on my show tomorrow
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jonathan walden
(@wn1wn1) reported
from
Southend-on-Sea, England
@virginmedia Not working here in Southend on most channels
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
Hope @virginmedia fix it before 9 because @LoveIsland Final is on at 9 😖😖😖😖😖
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Idle Hands
(@idle_h_) reported
@virginmedia Forgive me if I regard your apology as disingenuous. I maintain that the phone call is unnecessary as you have all the info you require. You CAN resolve it now but you are choosing not to. Since I am forced to phone then it will be to cancel my contract. Well done.
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🌶
(@Itwasjustameme) reported
@virginmedia Complete service outage
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Sunshineeee🌻
(@sunshineee9517) reported
@virginmedia Tbh they keep saying it will be back tomorrow and then it’s now day 13 of it will be back tomorrow . It’s absolute nonsense . Now today supposedly their whole system is down so can’t even get through to anyone 😞😡to get answers
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Paul Brinkworth
(@PaulBrinkworth2) reported
@virginmedia I’m just looking forward to Virgin issuing credits to my account and additional monies for not providing the service as promised and a serious affect on my business
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Graham Baker
(@Groovy4Gravy) reported
@virginmedia It's working now. The work should have finished yesterday Tuesday at 6am but us and all the neighbours had problems all day. Then again this morning problems until late morning. Do we get compensation for that? How do we claim?
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Daryll Lewis
(@DaryllLewis1) reported
@virginmedia After speaking to you last week regarding my 88 year old father who has had no phone since one of your engineers messed up the line,you assured us an engineer would be out to him today to fix the line,he has sat around all day waiting and nobody has again called or turned up
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𝓒𝓱𝓪𝔃𝔃𝔂
(@ChazVR) reported
@virginmedia I just attempted to phone 150 but my phone said theres a problem. We requested our services end at the end of our contract and was told it would go offline on the 27th (today) but its still online. I cant seem to access online help either.
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Paul Brinkworth
(@PaulBrinkworth2) reported
@virginmedia How on earth can I go online when I got no internet!!! When I phone your business line and select option 1, then 3 then 2 then 2 it’s a recorded message we are encountering an outage in the business broadband previously they gave estimated times but now everyday total outage!!!!
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🌶
(@Itwasjustameme) reported
@virginmedia Your service is d0gsh1t and your customer service is worse. You can literally type Virgin Media in your Twitter search bar and see postcodes across the countries reporting faults. Suck a very spiked cactus.
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Jill Dollard
(@JillDollard) reported
On the phone to @virginmedia and to remove pretty much all my tv channels and downgrade my internet speed is going to cost me more!?!? Great customer retention 🙄🙄