Virgin Media Outage Report in Runwell, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Runwell, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Grays, Canvey Island, Chelmsford, Upminster, Basildon, Wickford, Brentwood, Billericay and Borough of Thurrock.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
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| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runwell, England
Latest outage, problems and issue reports in Runwell and nearby locations:
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately
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LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices
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Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.
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Tmak
(@tmacbond) reported
from
Wickford, England
This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices
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Tmak
(@tmacbond) reported
from
Wickford, England
@Ofcom @virginmedia How on earth can you on a simple change over of service that your representative said or was an easy job & you still 5months later still being billed & endless promises not kept now it’s calls eating into family time & not end in sight!! Help
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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Kelly Bingham
(@kelly_bingham2) reported
from
Southend-on-Sea, England
@virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul harden
(@hard_one311) reported
Don't ever used @virginmedia they really aren't worth a cup of cold piss and their customer services are ****!
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sunil tantepudi
(@STantepudi) reported
@virginmedia such a poor customer service you got..If a Tech support personnel (some Nicholas) beleives he can rudely cut customer call then he must be sure your org can do nothing to him. What complaints procedure do u have, if any? not that I have any high hopes..
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Val Langford
(@LangfordVal) reported
@virginmedia good thing I've got an office i can go to as internet's been down all day. Daughter not so lucky...as a Digital Coordinator she's had to tether to 4G all say. Far from ideal.
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David John Brady
(@bradydavidjohn) reported
from
Leeds, England
@virginmedia - (1) you are trying to charge me £104 for a £30 per month contract that has ended, I set up a new deal but still are refusing to allow to pay a normal price for one month. Complaint raised, phone call wasn't listened to, blanket resolved complaint email when the...
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ceara
(@cearacleveland) reported
@virginmedia why is it impossible to speak to someone either online or on the phone about getting a booster? your app just takes me to a page to register my interest for a pod, which doesn’t help. it shouldn’t be this difficult to speak to someone.
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Kalisha Forrest
(@fokalisha) reported
@virginmedia It’s a long story, I’ve tried to log a complaint twice also which hasn’t updated on my account so I don’t think it’s been recorded on your system. Spoken to 3 different people, all rude and gave different answers. Your website states you are willing to help those struggling!
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JWL
(@JamesWalkerLyon) reported
Another Virgin Media Broadband outage in Blackhall EH4. 3 in as many days. Useless!
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Sarah Wiseman
(@sarahwisey) reported
@virginmedia Also, that link isn’t working or recognising my password or username (the one I’ve used to sign in via the link in the email I was sent - edge worked, but not chrome) so I cannot see if there are outages - it’s also been poor since we installed it
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GJM
(@zombie_apoc1) reported
@virginmedia Hi Gareth I certainly will. I’m waiting for someone to reply to my last message because I still feel being charged for 1GIG since the start without the service is unfair. Why should I be liable for £180 when I rarely had full internet and when it was working it dropped constantly
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CaptainCucumber99
(@Ryan_Meldrum_99) reported
@virginmedia Yes the issues are WiFi only and no there is no issue with signal the hub just disconnects from everything at random times for a while, turns back on again then repeat. It’s been happening for at least 4 months now