Virgin Media Outage Report in Blackhall Colliery, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackhall Colliery, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackhall Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Blackhall Colliery, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Durham, Middlesbrough, Hartlepool, Chester-le-Street and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Durham |
Internet | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Wi-fi | |
| Hartlepool |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Blackhall Colliery, England
Latest outage, problems and issue reports in Blackhall Colliery and nearby locations:
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Sarah-Louise Wilkinson
(@Sarahlw_95) reported
from
New Marske, England
@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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Michelle Coleman
(@stumpy1982) reported
from
Redcar, England
@virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia any chance of speaking to a human regarding my television service
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia @dakotafiction And still website says no issues!!
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game
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CDBarnezy
(@cdbarnezy) reported
from
Middlesbrough, England
@vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.
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Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia @dakotafiction Same here ts10, broadband is down, your status says no issues!
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Abigail Crockford
(@abicrock307) reported
@virginmedia It now says "we hope to fix it by 4pm", but it's 3.30pm now and I'm not holding out much hope that it will be fixed in half an hour
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Devlin Gallier
(@TheFamousDevlin) reported
@virginmedia This is just the general number. It doesn't narrow down who I need to speak to about compensation.
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Rachel England
(@Rachel_England) reported
@virginmedia Former contract expires on 05/04. I rang on 16/03 to query price rise. Offered new contract and accepted on the clear proviso I could cancel everything within 14 days (EOP today). Repeatedly told yes. Called today to cancel - not permitted. Operator not clear why.
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Rachel England
(@Rachel_England) reported
The sheer ineptitude of @virginmedia never fails to astound me. Despite cancelling new contract within the 14-day period I've now been told I'm still liable for an early exit fee (£240!) because of some made-up formula that wasn't initially communicated.
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Emma 👾
(@_WingedAngel_) reported
@FitzysGameTime @virginmedia Honestly I don't even know what I'm paying for I only pay for my internet and that's nearly 50 quid and it always seems to cut out on us.I remember when I first signed up and it was £18 quid and it's sky rocketed !!! I've rang twice and they have promised to help me but haven't🙄
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Zara ◦°˚
(@xaraphotography) reported
@virginmedia It’s what I was calling about, I’m having signal issues as well as being overcharged
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Philip Bowers
(@vibezinguk) reported
@virginmedia Yes it just says it's a poor service and it will be resolved by some dumb time in the evening the day is gone
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Des 🪄🌍
(@DesmondMayer) reported
@virginmedia I would love to but my internet is that bad it disconnects whilst trying to log in.
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Nomade
(@_AbdullahW94) reported
@virginmedia my internet is down. Im unable to work and it’s affecting me greatly. What is going?
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Fitzy
(@FitzysGameTime) reported
@_WingedAngel_ @virginmedia They're honestly terrible. When I signed with them in June, I was due a £50 Amazon voucher. For months they told me I'll get it soon & their team is on it. Not got it. Then they said they'll give me £25 compensation for the hassle, not seen that either in my account or my bill😑