Virgin Media Outage Report in Blackhall Colliery, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackhall Colliery, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackhall Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Blackhall Colliery, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar, Hartlepool, Sunderland, Seaham and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Blackhall Colliery, England
Latest outage, problems and issue reports in Blackhall Colliery and nearby locations:
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julia millington
(@MillingtonJulia) reported
from
Marske-by-the-Sea, England
@virginmedia please can you confirm is there a wifi connection problem in the TS11 area?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?
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Andy Wilmot
(@andy_wilmot) reported
from
Hartlepool, England
£40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡
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HannahWhite93
(@HannahWhite93) reported
from
Hartlepool, England
WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No, just continue to ignore me as they have no idea how to fix it
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
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Paul Ryder
(@ryderboy24) reported
from
Hart, England
@virginmedia any reason why my broadband is so slow and my bill is so expensive
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
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BoroMike
(@MrTaylorM) reported
from
New Marske, England
Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.
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*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Hufton
(@Joehufton) reported
@virginmedia I’m not explaining again. I have a complaint number. My DM’s are open. I am exhausted by your company. I just want someone to take my complaint seriously, if you can’t/won’t do anything, I want to escalate to the ombudsman because your service has been appalling. That’s it
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marcia....c.o.d aka xxMumwithaGunxx
(@welshmarcia) reported
@virginmedia Yes, they either put me through to someone because they can't help and I get cut off or I cant get through..I messaged on the app with some1 but they can't change the hub and keep the sim card on my tariff ,so I'm going in circles now
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🅡on 🅡eserve
(@ReserveRon) reported
@virginmedia ....but all I’m doing is raising the same complaint again and again since March last year. As I have the @cedrsays judgement I guess I’ll just lodge a small claims case. Utterly appalling customer service and failure to fulfil sales contract.
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Joe Hufton
(@Joehufton) reported
@virginmedia Ok. I am really really starting to loose patience here. I’ve explained to your agents 7-8 times that I made my situation clear when I took the contract out. That’s why I want the complaint looking at. I have asked 8 times and no one has reviewed my initial call.
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sophie
(@sophieharveyx) reported
@virginmedia our whole broadband has just gone down no dial tone on the phone can't figure out the problem was fine until 10min ago. 3 of us are meant to be working from home !!
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Lynne Bultitude
(@LynneBultitude) reported
@JeffersonBenne9 @mouthwaite @virginmedia We are having the same problem, also phone keeps cutting out and tv picture pixelating, what on earth is going on!!
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lucyparsons
(@lucypar75945260) reported
Hour and 8 mins on the phone to virgin for them to say the complaint team will ring you in 24 hours @virginmedia your wifi is diabolical!!!
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Emma Morgan
(@emtweettwoo) reported
@virginmedia Let me change account name back to my own (was only changed to my now ex husband because of your poor customer service to me whilst pregnant anyway) WITHOUT being forced to undertake a new 12 month contract with you.
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Chris Howard 😷
(@cmh_chris) reported
@virginmedia Been a broadband customer for a week and never receive the 350mbps that I was promised
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Alex F
(@gizmoguy100) reported
@virginmedia Yeah unrelated but while you're here can you get back to me about my ongoing complaint and the request to leave I sent in in November?