Virgin Media Outage Report in Blackhall Colliery, County Durham, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackhall Colliery, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackhall Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Blackhall Colliery, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Sunderland, Billingham, Newton Aycliffe, Hartlepool, Peterlee, Redcar, Durham, Washington and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Wi-fi | |
| Sunderland |
Wi-fi | |
| Middlesbrough |
TV | |
| Sunderland |
Internet | |
| Sunderland |
Internet | |
| Billingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Blackhall Colliery, England
Latest outage, problems and issue reports in Blackhall Colliery and nearby locations:
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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I🍭
(@mxhdyyy) reported
from
Sunderland Bridge, England
@virginmedia fix the WiFi you mugs
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rachy roo roo
(@rachyrooroo1) reported
from
Redcar, England
@virginmedia hi there is any of your call centres open n I’m not a happy customer
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Holgate69
(@Holgate69) reported
from
Middlesbrough, England
Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv
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|Jamie|MightyRaider
(@RaiderOnMixer) reported
from
Redcar, England
@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
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˥ ∀ W
(@bettercallmal) reported
from
Middlesbrough, England
The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
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Bradley Osborne
(@Bradley_19_) reported
from
Hartlepool, England
@RunnerVi @virginmedia Use their email/live support found on their website.
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Dylan Atkinson
(@Dyl_Atkinson) reported
from
Washington, England
Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂
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Lee Bell
(@lebell83) reported
from
Sunderland Bridge, England
Why is @virginmedia internet so poor. It’s like having dial up back
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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Rev Graham Dobinson
(@grahamdo) reported
from
Hartlepool, England
@virginmedia yet again virgin media is down.
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
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Kate Baucherel
(@KateBaucherel) reported
from
Billingham, England
@virginmedia It’s been going off intermittently for weeks. I’ve been blaming the devices in the house and changing every cable. You even sent me a new router. Every drop in service resets adapters and loses video calls.
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Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia
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Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
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Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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Lisa Harvey
(@lumpss) reported
from
Billingham, England
Virgin media down 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy D. (Be like Bucky. MASK UP!)
(@RatchickAndy) reported
@virginmedia It's not the WiFi at fault either. It's the actual connection from the modem to the external network and it comes and goes. Engineer visit is now on hold because it may be a wider network fault after all.
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Dennis Stanistan
(@DennisStanistan) reported
@virginmedia @Zarsama1 ****, the onlyfans bots didn't reply to this one
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Vikki 💋
(@VicJayneWalker) reported
@virginmedia Wifi hasn’t worked upstairs in my house since joining you 4 months ago - still can’t get an engineer out as your diagnostic check over the phone says everything is fine #AbsoluteJoke Customer Service is terrible when I call, formal complaint logged #SortItOut
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Paul O'Regan
(@truth197) reported
@virginmedia Yes, I’ve tried that. It’s definitely happening on other channels too, btw, including BBC1 HD. It was C4 HD that was the problem before. Doesn’t seem to be happening on C4 SD, though.
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Mark Rose
(@Markrose70) reported
@virginmedia If engineers who physically visit cannot sort it I have zero faith a virtual chat room is going to help. Despite me complaining and asking I have been offered nothing in the way of compensation for years of a sub standard service.
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Grace Kelly
(@HelloGraceyy) reported
She stated that it’s all done now and that I need to pay it. I said I didn’t have the money for that which I was then told I would go to their DEBT COLLECTION TEAM. **** you @virginmedia I will never ever use you again
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Stephen Cox
(@c0xy86) reported
@virginmedia literally the worst customer services!!
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Catherine Taylor
(@KatyaTaylor) reported
@virginmedia I have been a customer for 17 years and you need to think how better to treat your customers.
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Jason
(@gorefan72) reported
So @virginmedia are still crap. Over 8 hours on the phone, spoken with more than 14 different people, 5 wasted days waiting for installation, and it is now 22 days since I was meant to be allowed to use their service. #badcustomerservice
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anniet
(@sweetieasd) reported
@virginmedia Lady that answered the phone seemed to deal with complaints, tech, billing but cant actually help with anything asked to speak to a manager and there wasn’t a manager in until Sunday ! And reminded me 4 times she’s doing overtime ! I’ll make sure to post her medal 🏅 ASAP