Virgin Media Outage Report in Blackhall Colliery, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackhall Colliery, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackhall Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Blackhall Colliery, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar, Sunderland, Hartlepool, Newton Aycliffe, Seaham and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Wi-fi | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet | |
| Redcar |
Wi-fi | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Blackhall Colliery, England
Latest outage, problems and issue reports in Blackhall Colliery and nearby locations:
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BoroMike
(@MrTaylorM) reported
from
New Marske, England
Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.
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julia millington
(@MillingtonJulia) reported
from
Marske-by-the-Sea, England
@virginmedia please can you confirm is there a wifi connection problem in the TS11 area?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
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Paul Ryder
(@ryderboy24) reported
from
Hart, England
@virginmedia any reason why my broadband is so slow and my bill is so expensive
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*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Andy Wilmot
(@andy_wilmot) reported
from
Hartlepool, England
£40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hayden Seymour
(@Diddy_Po) reported
No mobile reception for a week for anybody down our entire road. @virginmedia "try turning your phone off and on again". Bloody disgrace. My wife who works for the NHS is sitting in her car down at Tesco's to have telephone meetings! #virginmedia #poorcustomerservice
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Paul Magrath
(@Maggotlaw) reported
Each outage lasts from ten minutes to half an hour. Imagine if your gas or electricity just cut out for periods. There'd be outrage. What do @virginmedia do about it? Routine apologies, and suggestion I check their website (remember, the internet is down) for "service status" >
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Paul Magrath
(@Maggotlaw) reported
So luckily I have phone data (and had to buy more to cover the lapses in broadband from @virginmedia) and can see their "service status" page. Of course that says there are no problems in my area. Funny that. >
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ibrahim PhD
(@imdchinda) reported
@Shepululu @virginmedia Issues!!
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DBS
(@DBSUK76) reported
@virginmedia That isn't a loyality discount! It's £1 more than a new customer after the introductory deal so your "loyality discount" is to charge existing customers a bit more than everyone else. Without the "loyality discount" we get charged £13 more than new customers with an old tivo box
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Paul West
(@Westy_) reported
@virginmedia No, your front line tech thought it was an issue at the house terminal. I had upgraded from SH3 to SH4 with the additional cost to upgrade to your 1gig service at the suggestion of another front liner but that hasn’t worked either. It’s still flakey and drops out frequently.
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Paul West
(@Westy_) reported
Constant issues with our broadband. @virginmedia contacted and an extremely helpful call handler took me through the issues recognising we have been having problems for a long time. Booked a network engineer to come when I could be in …. Never arrived #falsepromises
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M H
(@MHKiwi) reported
@virginmedia Team have confirmed they intend to do nothing, as there isn't a problem. Except there is, or my neighbours and I would have service
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Ali Gudgeon 💙
(@Libra_Comms) reported
When you pay £12 to watch the #MonacoGP but your wifi goes down! Grrrrr @virginmedia 👎🏻
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M H
(@MHKiwi) reported
@virginmedia We are not making this up - it needs to be fixed, so get an engineer out and fix it. Stop pretending its working. Its not. None of my neighbours have had service for days. GET IT FIXED