Virgin Media Outage Report in Blackhall Colliery, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackhall Colliery, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackhall Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Blackhall Colliery, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Middlesbrough, Sunderland, Durham, Hartlepool, Newton Aycliffe and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham |
Wi-fi | |
| Middlesbrough |
TV | |
| Billingham |
Wi-fi | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Blackhall Colliery, England
Latest outage, problems and issue reports in Blackhall Colliery and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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Lisa Harvey
(@lumpss) reported
from
Billingham, England
Virgin media down 😡
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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Chris
(@iamchrissharp) reported
from
Washington, England
@virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month
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Rev Graham Dobinson
(@grahamdo) reported
from
Hartlepool, England
@virginmedia yet again virgin media is down.
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Bradley Osborne
(@Bradley_19_) reported
from
Hartlepool, England
@RunnerVi @virginmedia Use their email/live support found on their website.
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Kate Baucherel
(@KateBaucherel) reported
from
Billingham, England
@virginmedia It’s been going off intermittently for weeks. I’ve been blaming the devices in the house and changing every cable. You even sent me a new router. Every drop in service resets adapters and loses video calls.
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alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
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˥ ∀ W
(@bettercallmal) reported
from
Middlesbrough, England
The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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|Jamie|MightyRaider
(@RaiderOnMixer) reported
from
Redcar, England
@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
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Dylan Atkinson
(@Dyl_Atkinson) reported
from
Washington, England
Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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#GoHawks
(@CAuchere) reported
@virginmedia I looked at them and they don't answer the consistency issues we are having. We all log on the same way day in day out, yet some days are ok and some days are not! The key word being consistency.
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Matt McCorry
(@MattMcCorry2671) reported
@virginmedia Twitter etc and when trying to use internet yet have signal & 4G when at work??? Been through all the usual stuff with you before !!!!!!
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Julia Dwyer
(@DwyerJulia) reported
@virginmedia we have switched to your broadband today but have still not received our hub so we have been left without internet! After 2 hours of phonecalls yesterday we were promised delivery one one today and there has been no sign of it! Absolutely appalling customer service!
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Janeybobs
(@janeybobs29) reported
@virginmedia no internet again since 1pm this afternoon. Told it would be on at 4 but still not working. What’s going on!!??!!
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Tash Boyse
(@NB0Y5E) reported
@virginmedia I can't get through to anyone on the phone, the 'help' pages take me through a constant loop of logical steps that I have taken multiple times. I have the same hub from my previous place and in both homes my wifi is intermittent - Its embarrassing as I WFH and have constant calls
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debs.walker26
(@deborahcarr1984) reported
@virginmedia I have contacted VM today 3times last time being 20 mins ago and advisor put phone down on me. I am really upset with this issue and to think I have been a loyal customer for over 15 years and this is the thanks I receive
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Claire O' Brien
(@claireob999) reported
@CatJones3 @virginmedia @Moneybox That's awful Cat, big companies have a responsibility to inform you surely. Same happened to me with AIB, infuriating!!
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Will
(@JustWilliamson) reported
@virginmedia Thanks, it is usually fixed within a couple of hours but the problem is it is happening about fortnightly. That soon adds up and it’s not a cheap service.
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.....
(@Sylva144) reported
Virgin Media, Your service is total ****. Your staff don’t know what they’re talking about and contradict each other. You spend your entire ‘support’ time telling people to go to your useless website that’s a dog’s breakfast and doesn’t help at all. The end. Suck all your dads
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Stephen Marnick
(@StephenMarnick) reported
@YouKnowEh @virginmedia They seemingly have lots and lots of unacceptably bad complaints, many of which, like mine, could and should have been resolved within minutes. Let's hope this instance is the start of turning the business around. Unfortunately for many also like me, it comes too late.