Virgin Media Outage Report in Ealing Broadway, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ealing Broadway, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ealing Broadway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ealing Broadway, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Bushey, Ealing, Wembley, Croydon, Streatham, Walton-on-Thames, City of Westminster, Islington, Hampstead, Camden Town, Hackney, Kingston upon Thames, Radlett and Balham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Bushey |
Internet | |
| Bushey |
Wi-fi | |
| London |
Total Blackout | |
| Ealing |
Internet | |
| Wembley |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ealing Broadway, England
Latest outage, problems and issue reports in Ealing Broadway and nearby locations:
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
.@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.
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Emma Jude Harris
(@HeyEmJude) reported
from
Tottenham, England
@virginmedia It’s now saying November 19th for one of two issues and 18th for something to do with tv. Considering I haven’t had WiFi since last Wednesday this is outrageous.
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@TweetingKatzo @virginmedia A large proportion of residents are in contact with each other on this and the few that that have waited an hour plus on calls have been told this. We know we are are dealing with the same issue (as timing of loss of connection is concurrent amongst us all)
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Brigitte RicouBellan
(@globalbribri) reported
from
Paddington, England
Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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Ian Williamson
(@StMirrenDaft) reported
from
Tottenham, England
@virginmedia what's going on in N4? Internet is down constantly
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, I need assistance and I have not been able to contact the service
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
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Claire Vale
(@claire_vale) reported
from
Enfield Lock, England
@virginmedia I’ve run the test and it says there is no issue?
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Brigitte RicouBellan
(@globalbribri) reported
from
Brentford, England
@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
@virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you
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Aaron Parr
(@GreenParr) reported
from
Hackney, England
@virginmedia It’s been every week since March but never for over 24 hours at a time. I’ve booked and cancelled engineers multiple times because I can’t risk losing my hub for repair
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Himmat
(@himma1_s) reported
@virginmedia how **** is your service man????
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◾
(@Fredminson) reported
@virginmedia second day with unusable internet. Not only am I paying for nothing I'm burning mobile data just to keep up! Fix your internet and website!
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stephen peggs
(@peggsy15) reported
@virginmedia Been having issues for sometime with my broadband specifically wifi drop outs. Spoke to one of your support staff on Saturday who recognised there was an issue and said he would run some tests and i should call back which I did today TBC
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(500) Days Of Neco
(@Lucky_Lugo) reported
@virginmedia Do you have a contact number for me to lodge a complaint. This is dragging out longer than it needs to
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Silent Big Ben
(@SilentBigBen) reported
@virginmedia @hcarter_history Hi all. Best thing to do is call 0345 454 1111 and wait for an agent to look into it. We might get SE5 properlky flagged as an area with an issue that way, while the automated systems are all lacking and we're getting boilerplate from the social. I'm waiting for them to check now
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lee
(@ruwivus_lee) reported
@virginmedia Trying to get an additional WiFi pod due to a lack of signal in a couple rooms. Had 1 pod delivered as part of package but need 1 more. Was told call to order another but the guy on phone was too interested in getting engineer around again. Had 1 visit already. Help
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Hannah Carter
(@hcarter_history) reported
@Rob_Carne92 @SammyJoBody @virginmedia Internet down for nearly an hour now in SE5 and still when you ring it says there are no problems in the area.
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Emma
(@TheEmJD) reported
@virginmedia Moving house next Fri & want 2 cancel. Im out of my 12m contract with u but u r still charging me cancellation fee to leave. I dont think I should be charged cancellation fee since Im out of my contract & on rolling monthly so should be able to terminate immediately without a fee
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AetnarBrog
(@AetnarBrog) reported
@virginmedia I repeat that you must urgently HELP CUSTOMERS & repair their NTL EMAILING accounts which u left BROKEN.Without it how can they order vital online food supply? VM now a shoddy setup to leave longterm customer in the lurch. When back at base, will SWITCH SUPPLIERS.
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Martin Prendergast
(@Mprendergast) reported
Hi @virginmedia One of your engineers was working at the cable box on our street when the internet went down and has now been out for 3 1/2 hours. Another van of engineers came but they left and the internet is still down. Can you tell us what’s going on please?