Vodafone Outage in Cuffley, Hertfordshire, England

@VodafoneGroup truly shit ! Waiting over 20 hours for 2gb of extra data , 3 calls/chats and still they can’t load it. @VodafoneUK

I am so fricking done with @VodafoneUK I have 3 contracts with. I have recommended them to people and on one contract I have had issue after issue. This customer service person is the rudest of the lot!

@VodafoneUK is becoming one of the most unreliable network in London. I called customer service yesterday to complain about network issue at London Victoria are til now NO solution. Thinking of leaving them. I can't use my mobile data inside the building

@VodafoneUK customer service right now 😱😡👎🏾, although the staff in the Covent Garden store are 👍🏾

@raining_bows @VodafoneUK Same here! Such a bad service.

@VodafoneUK hi, you have a problem with the alarm on your High Holborn, London store and have done for a week now (constantly going off). As a resident of the area, it is really f**king annoying, so if you could sort it out that would be so great.

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.

@VodafoneUK your internet around kings x station in #London is shockingly slow. To the point had to result in using my @EE work phone.

@VodafoneUK Unbelievably bad service from your assistants on chat.

Have to use my O2 hotspot as @VodafoneUK data is now so poor 😖

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK having serious issues with my account / billing, and your online help is getting me nowhere. Can you give me access to a direct line or even better somewhere I can make an appointment in a shop to discuss with someone able to resolve. Thanks

@VodafoneGroup @VodafoneUK . Quite simply the worst customer relations department I have had the misfortune to deal with. Call after call since February! If I hear the word escalate one more time I will scream!! Useless beyond words.

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

After 8 years. I'm done with @VodafoneUK - not a very happy customer going into a store later on today to complain.

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

Don’t bother using @VodafoneUK customer service, it’s totally inadequate and no one bothers responding #CustomerService

Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK has inefficient support system. And with top up system incompatible with US credit card.

Listening to my poor work colleague talking to the brick wall of @VodafoneUK customer service. Literally hours of obstruction for their (admitted) billing error and now it seems they’re mocking his hearing disability @MartinSLewis #servicefail

@VodafoneUK Internet has been down since 1am

@VodafoneUK the worst customer service I have ever experienced. Avoid like the plague

@VodafoneUK Have spoken to @one.com you want to charge me for an early upgrade. Even though the product I have isn’t fit for purpose. I’ve been a customer of @Vodafoneuk for nearly 20 years. Disgraceful I will wait until my contract is up terminate it and take my business elsewhere

@VodafoneUK Still not sorted Stephen. @VodafoneUK at this rate are going to loose a customer who has been with them for nearly 20 years. I don’t understand the problem #vodafone #lackofcustomerservices

@VodafoneUK The Borehamwood store told me it had been discontinued for weeks and they had none in stock and obviously now would not , the purchase of this phone has been nothing but problems since Feb 20th . Continual lies from Vodaphone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK Well Ryan I was told that when the black phone came back in stock I could exchange it , just been told Apple have discontinued the 7 .The store told me I can exchange it for the next model down at no extra charge , why is it never for the next model up !!!

Feels like @VodafoneUK network is dead (you won't be seeing this tweet until network is back up)

Wow what absolutely rubbish customer service from Vodaphone , lied to twice about when Phone would be delivered and told hopefully I will now receive it 12 days after ordering it .Originally told it would be delivered next day !!!!! @VodafoneGroup @VodafoneUK

Ain't it great when you have a complaint but you get ignored by the company involved #Vodafone @VodafoneUK I WANT MY PUK NUMBER I'm done with you lot and you ignoring me cause I want to state some issues that's YOUR fault

@bt_uk Vodafone, @VodafoneUK who pay #BT for service 2 my line, have said your ops wd come 2 days ago. No show- now tomorrow #tomorrowspaperstoday

@VodafoneUK @tclmoveuk appalled to have bought my daughter TCL watch & after two visits and two hours at the Angel store for it not to work. A ‘child safety’ product fundamentally needs to provide the service it advertises. #incompetent #charlatans

@VodafoneUK Thanks Ray. I’ve spoken to three of your consultants already who have changed my internet channel, it works for a bit, but then slows down again. It’s very frustrating!

Hey @VodafoneUK / got my new broadband installed. Realistic speed is 7Mbit/sec. Your advertised 70Mbit/sec "sync" speed is irrelevant and is classic mis selling. @ASA_UK as a 15 year Vodafone customer I am truly #Disappointed #NeverVodafoneBroadband #missold

@VodafoneUK Chat help permanently busy, on hold for over an hour to report fault with home broadband please can someone get in touch

@BenjiBoyW @VodafoneUK Day three without broadband. Engineer out. No problems. But there could be problem with the hub they sent. Apparently. *could*

Here's a good example of "surprise & delight": you're an ISP and a client moves home & wants to keep you as their provider. You tell them the service will be up in the new house on x date and u make it available at 6 am, NOT at 11pm on that day. Hint hint @VodafoneUK

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

Thank you to @cliffo88 - this fix seems to work for #VodafoneFail broadband today - one twitter user more helpful than anyone at @VodafoneUK 😡

@VodafoneUK hello, 4g at n16 8rw is not working. Can’t open any internet pages

@VodafoneUK I’ve been a loyal customer for many years but you won’t match deals I can get from your competitors. Seems like you’re happy to lose loyal customers.

Abysmal service from @VodafoneUK. Can’t wait to switch to a better provider!

@VodafoneUK #VeryMeRewards - to get back out there running, get back in the gym and eat well to get my blood pressure back down to a safe number.

@VodafoneUK you services are terrible.This morning i ‘tried to pay my bill’ using the automatic service. After i had finished entering my details the phone went dead. This happened 2 times. Afterwards i checked my bank account to find that 2 payments of the (part 1)

@sharrond62 @VodafoneUK I cancelled a few years ago because of the terrible service. Swapped all family accounts

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @VodafoneUKBiz @VodafoneAU @VodafoneGhana @narendramodi @PMOIndia I am doing cust care follow up since 5 months but same reply "we r continuously trying to improve network" and nothing happened. I don't know on what basis you prove that Vodafone is fastest network provider. Shame on you. You are just grabbing our money @VodafoneGroup @PMOIndia

@VodafoneUK can we just have the Freaking service back trying to get hold of someone .... C****

@AsifChoudry @SkyHelpTeam @bt_uk @plusnethelp @VodafoneUK @TalkTalk I know it gets stick, but if you have Virgin in the area the wifi connection speed is phenomenal. 4 people in my house and no less than 9 phones/tablets/tvs/devices in use and no issues whatsoever. And I've always found their customer service brilliant.

@VodafoneUK your website is a ******* joke, as is your customer service

@VodafoneUK It's been an hour since someone from Vodafone asked me to DM them. Apart from confirming my details I have heard nothing. This is shocking service. Can't wait to move company when my contract expires.

@virginmedia And again. Saturday night with friends and family. Can’t stream a film. If your services worked then I would get in touch with your phone 150. Good job @VodafoneUK deliver a better consistent mobile service.

@VodafoneUK rubbish customer service. Can't even get through. Waited over 25 minutes before to get through and was cut off. Already waiting 10 minutes second time round.

@VodafoneUK Haha thank you Rasheed I appreciate it. Currently on chat with Kamal at the minute - just difficult as a friend was setup next door without issue and I have had problems one after the other but that's just how it goes sadly!

@VodafoneUK since your data went down a few days ago, I am still not getting any data when I am out, I am getting service but can’t use my data. What should I do.