Vodafone Outage in Cuffley, Hertfordshire, England

@VodafoneUK thanks for the great customer service tonight! Cancelled my broadband (moved) and upgraded my phone plan - both reps I spoke with were ace 👌

I would strongly advise against anyone ever using @VodafoneUK for their internet, have been without internet for three days and their customer service is terrible and still no fix. As a freelancer I’m losing money because I can’t work, and Vodafone have done nothing

If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)

hi, My card has arrived 😊Could you please help me to remove the Stolen/Lost bar😊 I sent you a private letter, but you didn't reply to me @VodafoneUK

Disappointed in @VodafoneGroup @VodafoneUK for making the choice to increase my plan.guy I spoke to had obviously had lots of calls complaining poor bloke, suffice to say I wont be continuing after this contract is over. Sure others will do the same. #timeandplace

We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

@VodafoneUK I understand you’re busy. But I’ve now been waiting for nearly 2hours for someone to respond.I’ve no internet Connection all morning.Vodafone is shockingly bad.

@VodafoneUK my internet has been off all morning.Been having problems a lot.Still waiting for a reply to my messages since yesterday!

@Tractorgirl @TalkTalk @VodafoneUK If that happens I'll just cancel my dd and accept a number change. I don't understand how one of the biggest broadband companies don't have the technology to move their staff to home working and continue operating.

@Tractorgirl @TalkTalk @VodafoneUK My internet is so slow that when I video call a group of friends I'm unable to join in. They can't hear me and my screen keeps freezing, I can only communicate by typing in chat whilst watching them chat away to each other. I live alone, internet is so important for me to connect

@Tractorgirl @TalkTalk It's crazy, their message is that they're not running those services because of covid which suggests they haven't managed to make the move to working from home. I would've just upgraded with them but instead I'm moving to @VodafoneUK who've been great and will cancel TT for me.

@VodafoneUK Thank you so much. Mum has even worked out how to fix the SIM card in!

@VodafoneUK Despite requesting say 8 times for over 6 weeks you still have not sent me my SIM card. Have been a customer for 25 years plus, will not be for much longer. Totally let down by @VodafoneUK @VodafoneGroup

@VodafoneUK for about 2 days now I've had no 4g only H+ (sometimes just H) , yet on your site there's seemingly no 4g issues. Postcode CM20

@VodafoneUK Day 5 of trying to sort out a simple problem. At least 5 hours on hold. FINALLY get through to your technical team then the call goes dead ...nobody has called back! Appreciate less staff on but please can you assist so I can work and earn some money! @VodafoneGroup

@VodafoneUK Hi, I will private message if that’s okay. The signal coverage here says full signal inside and out on the Vodafone website, with limited 5G coverage. But I can’t anything except 3G (50%-75% signal). If it was decent 3G it wouldn’t be a problem but 1.3mbps isn’t enough.

@VodafoneUK Still have not addressed my complaint.

@VodafoneUK You still have not addressed my complaint.

Just spent 3 hours on hold with @VodafoneUK . Awful experience

@VodafoneUK You are still charging me for a service you are not providing. Despite two complaints you have still not sent me the SIM card. Do I have to write to the Directors of this company, or issue a Claim.

@VodafoneIN money is been deducted from my account I don't know why, neither I subscribe for any chargeble offer. I want the money to be funded back to my account or else I will the network provider. This has not happened for thr 1st it hapened before as well. @VodafoneUK

@VodafoneIN money is been deducted from my account I don't know why, neither I subscribe for any chargeble offer. I want the money to be funded back to my account or else I will the network provider. This has not happened for thr 1st it hapened before as well. @VodafoneUK

@VodafoneUK why is none of my apps on my phone working on mobile data but works on WIFI been like this for about 3 months now its starting to piss me off #help

@VodafoneUK just spent 5 weeks trying to get the imbeciles at vodauseless to repair my 5 month old iPhone 11 have called over 10 times and still no resolution there auto play tells you to go to one of their stores !!! Great way to treat a customer of over 20 years !!!!

@alcairns @VodafoneUK thanks for the update, yeah seems to be after 10pm also having problems with the vodafone broadband, lets see what vodafone come back.with

@CalvinC74417670 @VodafoneUK I have the same issue with Vodafone in Todmorden area, from 10pm

@VodafoneUK hello could you confirm if the broadband network is down in the area of todmorden

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK What a joke. Cant get in touch with anyone at THREE. Not even chat after waiting 30 mins. Terrible service and connection issues slow speeds. Expected to pay for it including a SCAM email sent to my 4G Home Broadband. £4.50 added to bill. I now wish to CANCEL but can't CALL.!

Leaving a 72 year old woman during the Covid crisis without a phone simply because she moved to another company you locked her phone and won’t help her can you help @Ofcom @VodafoneUK @piersmorgan

@VodafoneUK I'm not sure if I've incurred some additional costs somehow , I wish to time this down