Vodafone Outage in Abram, Borough of Wigan, England

@VodafoneUK Again no thank you... Id much rather detail the 3 week long catalogue of appalling service I have received @VodafoneUK in an email

@lyns84 @VodafoneUK I certainly wouldn’t be rude to any customer, especially 1 with 2 contracts for over 10 years both at premium rate... when it’s obviously @VodafoneUK again

Back in @VodafoneUK store again... beyond appalling service, the sales advisor abrupt, rude and arrogant!

@VodafoneUK can you advise why I’m supposed to have 4G and yet it never works, the signal is absolutely awful

@christopherw @VodafoneUK Yeah, I moved from three and I’ve never been happier 😂

@markbartram1 @VodafoneUK Obviously I’ve not hence the tweet. Not only did you give my number and account information to someone else and provide me with no service for over 2 weeks you can’t even have the decency to get back in contact with me. Talk about data protection and privacy!

@VodafoneUK @LewisHamilton I’d rather see big Dave from down the road doing this, not some millionaire celebrity

@VodafoneUK @ThePhilPowell Hi I’ve no signal either

@highwaylass @VodafoneUK The only place I got a signal with them was at the mother in laws 😱😱😳😳👎👎👎

@Lucyferrr @VodafoneUK @AmazonUK Vodafone are Satan's network.

@VodafoneUK hey kids. Can you help me with the app. It’s not recognising my log in at all.

@UnitedSheStands @VodafoneUK Vodafone are a shit network anyway customer service has always been bobbins with them lot

Hi @VodafoneUK can you please check the signal and coverage in the #Gateacre area of #Liverpool (postcode to mention L25 5JY), there’s literally no 4G signal in the area and very slow 3G or No Service on iPhone X. Thanks #Vodafone #VodafoneUK 📱

@MDOG_Manchester @O2 @EE @VodafoneUK I have been with them around 15 years too and I can’t even message people sometimes in the city centre. They offer absolutely no help whatsoever just same old bullshit replies

Been on the phone for 28 mins so far trying to cancel my @VodafoneUK broadband. First person says I’ll have to pay £149 to leave despite them not meeting OFCOM regulations, then they back down and say they’ll waive the fee, then transfer me to 2nd Line regarding my speeds!

So now @VodafoneUK say they’ve lifted this cap and I should start to see my speeds go up over the next 24-48 hours. I can’t help but feel like nothing is going to change and my speed won’t go up at all. I’ve got zero confidence in @VodafoneUK when their own directors office ...

. @VodafoneUK are reaching new levels of incompetence. After a complaint regarding slow speeds, the first person at the directors office tells me it’s tough and I’ll never get the speed I was promised. Not happy with this, I follow it up and another person from the office ...

Absolutely unacceptable I have been on live chat for the last 2 days and now and been cut off. Still no closer to getting disconnected @VodafoneUK sort your customer service out! 😡

@VodafoneUK This is a long running issue I’m afraid. I’ve had Steve from your directors office tell me I’ll never get more than 39Mbps due to my distance from the exchange, but Openreach say it’s distance from cabinet and not exchange. I don’t think Vodafone want to investigate it really.

@VodafoneUK Cut the call as I have work. It's madness that you can't go in-store to just cancel a contract. Or it's not made simpler for people wanting to leave. This whole experience has been stressful and I'm very reluctant to recommend Vodafone in the future.

@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...

Disgusting @VodafoneUK just deactivated my secure net which I never asked for. Sneak charge is a nice way to put it. Blatant theft would be more accurate.

I am absolutely fuming waking up an Unsolicited cold call from @EE trying to sell me stuff. I blocked so many numbers and seriously that’s the last straw @EE CANCEL MY CONTRACT!! NOW!! It’s clearly #harassment - @VodafoneUK WOULD NOT TREAT a valued customer this way 😡@ee

@VodafoneUK absolute joke! Persuaded me to upgrade yesterday rather than cancel and you fail to put it through correctly. Spoke to 6 people today and only the last person realised it hadn’t been processed correctly and now I’m not being offered the same deal.

@VodafoneUK - I go live today with my Broadband & have just opened the box to get the router out. I do not know if this was part of the design brief & customer experience you planned, but my - the smell! It is like a new magazine, new car, new book. My first experience is wow!

@VodafoneUK That is the level of service you give, you allow a 10 year old boy to be upset because your lack communication skills by given different information depending on who you speak to.

@VodafoneUK I’ve logged an official complaint now. I’ve wasted so much time on here, your chat and (when i get through) to your phone team only to not actually get anywhere and get the speed I’ve been promised. Hopefully an official complaint will get someone to actually bother.

@VodafoneUK shocking service. I’ve spoken to six advisors and still not fixed the problem. I have been a Vodafone customer for many years with 4 phones well no longer, I am done.

@VodafoneUK Had a call from your broadband team earlier but I wasn’t at home so they gave me a ref number and a phone number to call you back. But your system doesn’t recognise my ref number and now I’m stuck in a queue just trying to speak to anyone. 10 mins so far. Poor.

@VodafoneUK I cancelled my contract but my Spotify has continued. I can’t cancel via the link as my number is no longer on Vodafone. Can somebody cancel it please.

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

Hey @VodafoneUK your twitter support has eclipsed your online and phone support. 👏 you are the worst support team ever.

@VodafoneUK whilst I like your network your 3G is very poor. Before rolling out #5G can you at least make sure you have 4G everywhere beforehand. A lot of my trail journey into Manchester still relies on 3G

@lloydy2410 @VodafoneUK My Son is in Belgium + due to appalling mistakes in roaming charges have wrongly charged £1500 for data, but have cut off his phone so he can’t contact us. I am also a Vodaphone customer was about to renew contract. Appalling customer service @VodafoneUK - sort it out!!!! 😡😡😡

Broadband update: @VodafoneUK still haven’t rectified the issue as promised! Was told Monday, then Wednesday, then guaranteed today and guess what, still nothing. Wife been on hold for 40mins, live chat too busy -#Vodafonedown #Customerserviceweek #poorservice

Probably fair to say @VodafoneUK are by far the slowest to respond to anything on Twitter of the broadband suppliers I’ve dealt with. Really poor customer service which kinda matches what I’ve heard about their service before joining.

@VodafoneUK Fix your app first

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

The @VodafoneUK Broadband App has a support and diags section. Except it requires an internet connection to access it. Which doesn’t help when you require support for why your router can’t get online. Not sure @VodafoneUK thought that one through.

@VodafoneUK the problem is resolved for now and I'll be leaving Vodafone as soon as my contract is up. thanks for replying a day and a half later, kinda proved my point!

@VodafoneUK @GreggsOfficial #VeryMeTuesday would treat @HannahCorneliu1

After giving @VodafoneUK one last chance after they breached GDPR we went into the shop to open another deal and the women in @intuTrafford was ridiculously rude!!!!! So glad we are getting rid of Vodafone after 8 years!!!!

@VodafoneUK absolutely appalled 😧 by the lack of service & the way I’ve just been spoken to by “ Kyle “ in your collections department. I have a few questions regarding my account & all I was told was your account is in collections I can’t do anything. Shocking and disgraceful

Imagine me bigging @VodafoneUK up and they take my postcode down incorrectly. Laughable.

@VodafoneUK my phone has just updated itself and now during phone calls I cannot hear them, they hear me though, had this issue before but can’t remember what solved it! Thanks

I am so disappointed in the customer service I have just received from @VodafoneUK therefore I have ended my contact after 16 loyal years I expected a better service and deal. I wouldn’t recommend Vodafone UK.

@VodafoneUK tomorrow marks 2 weeks as a broadband customer, 1 day service, 3hrs on hold, 4hrs web chat, 4 broken promises (+1 pending). To top it off £26.42 bill paid!

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@VodafoneUK Once it begins to let him down I'm sure he'll be on to you

@VodafoneUK So the engineer was to come between 8am to 1pm but I only learnt that the appointment was cancelled because I called after one. Shitty service

@VodafoneUK I need my home broadband service turned on ASAP, please and thank you

@VodafoneUK my boradband hasn’t been working for over two weeks. Last week i took an appointment with a technician that never showed up. I tried to cancel the contract and the asked me £120 What a joke

@VodafoneUK you keep sending me all these great offers - pity I can't get access to them as the app doesn't work in recognising me!

I have to say even tho we did have some teething problems, @VodafoneUK have been very helpful.

@VodafoneUK It would be quicker if I walked to your office and sketched the proof of purchase, then walked home... I assume your office is somewhere in Europe.... A company the size of Vodafone takes a month to send an email...... Great customer service.... What a joke

@VodafoneUK I can’t make any calls in South Africa on Global Roaming Plus. Others are reporting the same issue. Support can’t help.

@VodafoneUK @simonbeckerman Vodafone are unwilling to accept responsibility for the issue, even though all other service providers that I've contacted admit there is a problem in my area.

@VodafoneUK @simonbeckerman Hey Ryan. How do I come out of my galaxy watch and mobile phone contracts when Vodafone are unable to provide service at my home address and surrounding area. I think under sales of goods act it's called non performance. I've DM'd and spoke to customer services. 1/2

@VodafoneUK Renewed my SIM only contract on Tuesday and not had any mobile data since. Taken until now to acknowledge it’s a network fault and not my phone settings and told it will take 3-5 working days to sort