Vodafone Outage in Rainhill, St. Helens, England

Hi @VodafoneUK can you please check the signal and coverage in the #Gateacre area of #Liverpool (postcode to mention L25 5JY), there’s literally no 4G signal in the area and very slow 3G or No Service on iPhone X. Thanks #Vodafone #VodafoneUK 📱

Been on the phone for 28 mins so far trying to cancel my @VodafoneUK broadband. First person says I’ll have to pay £149 to leave despite them not meeting OFCOM regulations, then they back down and say they’ll waive the fee, then transfer me to 2nd Line regarding my speeds!

So now @VodafoneUK say they’ve lifted this cap and I should start to see my speeds go up over the next 24-48 hours. I can’t help but feel like nothing is going to change and my speed won’t go up at all. I’ve got zero confidence in @VodafoneUK when their own directors office ...

. @VodafoneUK are reaching new levels of incompetence. After a complaint regarding slow speeds, the first person at the directors office tells me it’s tough and I’ll never get the speed I was promised. Not happy with this, I follow it up and another person from the office ...

Absolutely unacceptable I have been on live chat for the last 2 days and now and been cut off. Still no closer to getting disconnected @VodafoneUK sort your customer service out! 😡

@VodafoneUK This is a long running issue I’m afraid. I’ve had Steve from your directors office tell me I’ll never get more than 39Mbps due to my distance from the exchange, but Openreach say it’s distance from cabinet and not exchange. I don’t think Vodafone want to investigate it really.

@VodafoneUK Cut the call as I have work. It's madness that you can't go in-store to just cancel a contract. Or it's not made simpler for people wanting to leave. This whole experience has been stressful and I'm very reluctant to recommend Vodafone in the future.

@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...

@VodafoneUK by far the worst company for customer service. 4 days of calling in to try solve my issue, every agent giving a different message and still I cannot log into my account despite false promises. Easier to get blood from a stone than fix an issue with this company 🤬

@VodafoneUK I will share the news that Vodafone Uk has appalling customer service. Over 24hrs after broadband fitted, it still isn’t connected. Over 1hr 45mins on hold and no answer from customer services. Not a great start for a new customer!

@VodafoneUK had broadband fitted yesterday, still not connected and now been on hold for over an hour on customer service. Not a great start.

I am absolutely fuming waking up an Unsolicited cold call from @EE trying to sell me stuff. I blocked so many numbers and seriously that’s the last straw @EE CANCEL MY CONTRACT!! NOW!! It’s clearly #harassment - @VodafoneUK WOULD NOT TREAT a valued customer this way 😡@ee

@VodafoneUK FIVE WEEK NO FULL SERVICE NUMBER OF FAILURES BY VODAFONE ALL I GET £30 AS A SMALL BUSINESS CUSTOMER UNABLE TO RECEIVE CALLS

@VodafoneUK That is the level of service you give, you allow a 10 year old boy to be upset because your lack communication skills by given different information depending on who you speak to.

@VodafoneUK I’ve logged an official complaint now. I’ve wasted so much time on here, your chat and (when i get through) to your phone team only to not actually get anywhere and get the speed I’ve been promised. Hopefully an official complaint will get someone to actually bother.

@VodafoneUK shocking service. I’ve spoken to six advisors and still not fixed the problem. I have been a Vodafone customer for many years with 4 phones well no longer, I am done.

@VodafoneUK Had a call from your broadband team earlier but I wasn’t at home so they gave me a ref number and a phone number to call you back. But your system doesn’t recognise my ref number and now I’m stuck in a queue just trying to speak to anyone. 10 mins so far. Poor.

@VodafoneUK I cancelled my contract but my Spotify has continued. I can’t cancel via the link as my number is no longer on Vodafone. Can somebody cancel it please.

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

@VodafoneUK whilst I like your network your 3G is very poor. Before rolling out #5G can you at least make sure you have 4G everywhere beforehand. A lot of my trail journey into Manchester still relies on 3G

@lloydy2410 @VodafoneUK My Son is in Belgium + due to appalling mistakes in roaming charges have wrongly charged £1500 for data, but have cut off his phone so he can’t contact us. I am also a Vodaphone customer was about to renew contract. Appalling customer service @VodafoneUK - sort it out!!!! 😡😡😡

@VodafoneUK customer service team take note 4 weeks not able receive calls business customer I've sent you my bill

@VodafoneUK 5 weeks and still not sorted out my problem now making public knowledge

Broadband update: @VodafoneUK still haven’t rectified the issue as promised! Was told Monday, then Wednesday, then guaranteed today and guess what, still nothing. Wife been on hold for 40mins, live chat too busy -#Vodafonedown #Customerserviceweek #poorservice

Probably fair to say @VodafoneUK are by far the slowest to respond to anything on Twitter of the broadband suppliers I’ve dealt with. Really poor customer service which kinda matches what I’ve heard about their service before joining.

@VodafoneUK Fix your app first

@VodafoneUK customer relations log a complaint 28 days later no joy for small business customer

@VodafoneUK DPD have messed up my delivery &returned my phone to you without attempting to deliver. Your customer services says my order will be cancelled when phone is returned! Now I'm waiting 48hrs for a manager to call me back. Not happy. Can someone contact to discuss please

@VodafoneUK very bad business customer service will lie to me just to try to make me keep my vast number of lines I have with you have had to buy a virgin mobile phone just to get my calls as been unable to get calls for number weeks despite number of calls and visits to them

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

The @VodafoneUK Broadband App has a support and diags section. Except it requires an internet connection to access it. Which doesn’t help when you require support for why your router can’t get online. Not sure @VodafoneUK thought that one through.

@VodafoneUK the problem is resolved for now and I'll be leaving Vodafone as soon as my contract is up. thanks for replying a day and a half later, kinda proved my point!

@VodafoneUK @GreggsOfficial #VeryMeTuesday would treat @HannahCorneliu1

Imagine me bigging @VodafoneUK up and they take my postcode down incorrectly. Laughable.

@VodafoneUK The whole point is I can’t text as have no service!! #VodafoneUk

@VodafoneUK again I have wasted 2 hours of my life trying to get a resolution to my service issue, to be blackmailed into staying with you! This has taken 2 mths to sort out, back & forth to your shops, Apple store etc!! Still no WiFi access, , unable to call or receive calls

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@VodafoneUK - interesting time to do “server updates “- as a potential new customer just walked into your Warrington store but because of said “updates “ they cannot quote me . Strange day time to update your systems #knowyourcustomerprofile

@VodafoneUK @kierank_ Unless you’re going to give her the details of your CEO I doubt your ‘help’ will be any use if my experience of dealing with your customer service is anything to go by!

Come on @VodafoneUK I’ve have struggled to contact Tony for some time now and it’s causing major issues....

@VodafoneUK get your act together!!! 5 months with an issue and still not sorted 😡😡 on the phone yet again!!!

@VodafoneUK I am literally counting the days until my contract runs out with you #iPhone8 stops working (in Feb) during an #iOS update- @AppleSupport couldn’t fix it & Apple technician diagnosed it as a software fault and said will be covered by 24mth #Vodafone warranty.....

@VodafoneUK are youse having problems with signal because mine keeps going off an keeps saying no network having to sit with me hands in the air just to get 1 bar back an it’s staying on 3G it’s a joke 😡 it’s gone off twice while typing this and I type quick 😡

@VodafoneUK your online sales are crap on hold for 30 mins about to hang up and you will loose the business

You're quick enough to take the monthly bill @vodafone @VodafoneUK . So get the network back up and running!! #Liverpool

@VodafoneUK being a small business customer with you and give on no end of problems and lies owed money from you

Bit shit when you ring @VodafoneUK for an upgrade and you get transferred to onecom who try and shaft you with awful deals.

@VodafoneUK @VodafoneUKhelp Hi I need a phone call what I've made down loaded how do i go about it

@VodafoneUK can you tell my why my 4G isn’t working please been down since Saturday night

@VodafoneUK what complete rubbish customer service. I have waited Over 2 weeks for a phone unlock code. Been promised daily I will get one but I'm still waiting. I am spending ages liaising with advisors online.

@VodafoneUK Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct numner : 7049013048

@VodafoneUK Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct numner : 7049013048

@VodafoneUK @EmmaBunton Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct numner : 7049013048

@VodafoneUK @LewisHamilton Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct number : 7049013048

@VodafoneUK Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct numner : 7049013048

@VodafoneUK @PorscheFormulaE Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct numner : 7049013048

@VodafoneUK @vuecinemas Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct numner : 7049013048

@VodafoneUK Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct numner : 7049013048

@kestermann @N5JFY @shauncollins @benwood @CCSInsight @VodafoneGroup @VodafoneUK Hello Vodafone.... you're ruining my business with the useless service you're providing me. You have restricted my ability to receive calls from my customers for the past one month since the switch. I need someone in management to interfere. Acct numner : 7049013048