Vodafone Outage in Rainhill, St. Helens, England

@alastairjam @VodafoneUK I've been a contract customer for many a year with them, I'm now going elsewhere.

Oh dear @VodafoneUK, you get my bill wrong, admit it's wrong but then don't correct it. Your complaints team then fail to ring me to discuss my complaint as promised and now you threaten to cut me off for non-payment of the bill which you've accepted is incorrect.

@VodafoneUK I am having some serious customer care issues.

Thanks to @VodafoneUK call centre, that advised I had to go to store to cancel my phone, I just made the unnecessary trip, to be told, stores can’t cancel the contracts it’s all in the call centre 😊😊😊😊😊😊😊

Fuuuuuumin with @VodafoneUK the one time I wanna use my odeon rewards the app is down and the customer service is awful 😡

It’s only when your waiting for your new router to work and your stuck on data that you realise how crap your network provider is @VodafoneUK 😫

@VodafoneUK no attempt to assist me - completely disinterested customer service advisor. Loyalty means nothing .

@_Chris_Hurst_ @tompill83 @VodafoneUK I'm not paying £46 mate, I'm a business customer too & I wanna keep spotify

@VodafoneUK the sim swap has been done over the phone but she is not tech savvy and I deal with all her issues but am not allowed to sort things for her. I appreciate there's privacy laws etc but there should be a system in place for this kind of situation

@SamanthaQuek @VodafoneUK Thats just stupid try calling again different operators tell you different things worth a try

@GlitterAggie @VodafoneUK Rubbish customer service

@ManUtd and @VodafoneUK to install 5G at Old Trafford - this is up to x100 fast then 4G - meanwhile inside Goodison the 4G service from Vodafone is almost non-existing 🙄

@VodafoneUK unbelievable that a guy called Gary actually in your so called customer services dept actually put the phone down on my wife , the most unprofessional and incompetent company I have EVER dealt with ...anyone reading this avoid the company ,go elsewhere for ur contract

@VodafoneUK Vodafone 4g not working in culcheth Warrington today is it down

@VodafoneUK Thanks for your reply Stephen. But you haven’t answered my question. Can you please educate your colleagues not to lie to a customer about a competitor just to get a sale. @CPWTweets #PoorPractice

@VodafoneUK St. Helens store, to be honest its not the first time. I’m sure you can check cctv, I appreciate the assistant was serving another customer, but for him to not even acknowledge me or ask for the member of staff to come out and serve me is appalling. I left the store in the end 😡

Love standing in the Vodafone store, being completely ignored... member of staff serving, member of staff in the back! Not even an hello, be with you soon 😡 oh and I’m on o2 WiFi because @VodafoneUK don’t have customer WiFi! Think I’ll just go next door

@VodafoneUK It's ok, the problem appears to be with my handset rather than the network 😢

****NOTICE**** Unfortunately, we understand due to a @VodafoneUK outage, our card machine isn’t working. @CardSaverLtd are trying to resolve on our behalf but in the meantime it’s cash only in store. Apologies for any inconvenience.

****IMPORTANT**** Unfortunately due to a @VodafoneUK outage our card machine is currently not working. @CardSaverLtd are trying to resolve this on our behalf but in the meantime we can only take cash payments in store today. Please accept our apologies for any inconvenience.

And considering they were told by several people it would work yesterday, and their whole flat is run via internet to make their lives easier with a newborn this really is not acceptable. Poor Carla can’t even watch tv during night feeds as she can only stream tv! 🙃 @VodafoneUK

@VodafoneUK showing once again how incompetent and useless they are when it comes to upgrading! Shocking customer service & management received!

@VodafoneUK My New Years resolution is to sign up to and complete a professional qualification (preferably CIPD) and try to be somebody with a future and options. Yep, that’s it, no more Mr Nobody 🤞

@VodafoneUK i need help & I am fed up of trying to talk to your so called customer service staff

@VodafoneUK customer service levels are a bloody joke, cant believe a word that comes outta their mouths & I wish Id never got involved with them, maybe one day theyll tell the truth & shock us & actually have a call centre with English staff & who know the truth!! #ihatevodafone

@VodafoneUK why doesn’t your network work shopping centres. Birchwood mall, Golden Gates mall and Trafford Centre what am I paying for don’t get me started about my Apple Watch where the data don’t work no success getting that fixed

just sat on hold to @VodafoneUK for over an hour to be told the department I wanted closed at 8pm having started my call at 19.20. AWFUL customer service, and kept getting told I'm out of contract so I'll have to wait. I want PAC code to leave, that's all...

@VodafoneUK It’s ok, we’re going to cancel the contract. Thank you for replying x

So I upgraded my phone with @VodafoneUK on black Friday and still have not received it even after chasing it up last week and now my girl is trying to go from red entertainment to entertainment plus and apparently you get worse deals as a loyal customer than you do as new...

@VodafoneUK I doubt it, the computers are down and apparently my no one is allowed to call me back

Today’s award for the shittiest service to a customer of 30 years goes to @VodafoneUK 🏆🥇🤬🤨 #fuming 😂😂

Can't believe @VodafoneUK can't match a different offer I have seen elsewhere so will leave to get it...ironically the offer is with @VodafoneUK too!! No reward for loyalty after 25 years service it seems AND I have 5 accounts with them too!!

@VodafoneUK My mobile battery life runs down quicker if I enable wifi so I don't use it much I would have to have phone on charge all the time to use it

@VodafoneUK it appears that although the area I live in has a great signal, inside the house its poor and cuts out. A sure signal device is not suitable because the area I live in has a great signal. Don't know what to do as need a good signal always

@DandG_Support Have DMd you full details. Utterly ridiculous that every monthly renewing policy holder can't book a repair on that date because your system is defunct!!! 2hrs of phone calls on 0800 which I hope are also free on my @VodafoneUK network or you're getting the bill! Sort it out D&G

It's taken me over 12months to get 2 SIM data packages cancelled off my @VodafoneUK account which I didn't want or need but was charged for even though i've been asking for it to be cancelled on many occasions either when I phoned up, had live chat or messages, awful service!

At this moment of time I'm regretting ever getting a contract with @VodafoneUK they don't listen to customers and keep taking money even though I've phoned up many times and told them to cancel the product 😡😡

@VodafoneUK I can't understand the website help I will have to try and sort it on Monday

@VodafoneUK Yes it's all set up and was working properly unless when I moved it from my router to my virgin modem/router is stopped. I wasn't sure which to attach it to as I run my virgin broadband through my own network router

@VodafoneUK I am disappointed as I always lose signal in my living room. One minute I have 3 bars then it drops to no signal. Had this problem for years and still nothing been done about it even though I contact tech support. Too many dropped calls through this

FACT----> I used to work for @VodafoneUK, I worked for an outsouring company birchwoo, warrington branch. They had a contract with VODAFONE, so I was a customer service advisor on thei business contracts side. I worked here for around 1 year and had close contact with FRAUDteam

FACT----> I used to work for @VodafoneUK, I worked for an outsouring company birchwoo, warrington branch. They had a contract with VODAFONE, so I was a customer service advisor on thei business contracts side. I worked here for around 1 year and had close contact with FRAUDteam

@VodafoneUK I was going to tweet you while I was at @Creamfields but I had no signal at all. You said you weren’t going to put up temporary masts because signal had been improved recently. It wasn’t at all, it was awful. Sort it out or I’m leaving for another network.

@VodafoneUK I’ve just done 5 consecutive speed tests of my 76mb/s service, of which I am garenteed 55mb/s. I got between 25 and 30 on 5 different sites. Where do I cancel? #imsorrybt #takemeback #vodayousuck

@VodafoneUK good evening vodafone, do we have speed issues tonight in the Runcorn Cheshire area Post code WA73JJ I’m getting very slow download speeds of just over 4mb

@VodafoneUK Yes it’s just App that’s not working

@VodafoneUK are you having problems Wirral area? Can’t send texts

Shocked with how bad my internet from @VodafoneUK is, can’t play @FortniteGame online without having to reset router every evening, keeps lagging out and party chat disconnecting. Was given a guarenteed speed that cannot be met or fixed and stuck in an 18 month contract.

@VodafoneUK just got my new watch delivered. How do i connect to the network apple watch 4

@JodieSamSteele @VodafoneUK I felt exactly the same and left them after many years. Their customer service was shockingly bad

@m0j0sd0j0 @VodafoneUK Vodafone are poo. Great in the first contract we had, renewed and it just got awful. Out of contract soon and I cannot wait!

@VodafoneUK After 3 days, literally Hours on the phone and a complete waste of my time being sent to store, for them to not do what they were meant to to spend more hours on the phone I can now send messages. I’m really disappointed in the service I received though.

Again dreadful service with @EE - not valued at time to start lookimg around @O2 @VodafoneUK @ThreeUK @giffgaf

@VodafoneIN @VodafoneGroup @VodafoneUK Still didn’t get any solution from vodafone. Even didn’t get any call. Very Shameful.

@VodafoneUK why is your service so Shit ffs

Looking everywhere for a openreach approved router this @VodafoneUK router is just terrible, the internet keeps dropping despite the changes they made to the settings for me. If anyone is using a third party router with Vodafone and getting decent results let me know please.

Why do you @VodafoneUK never just charge just the £6 per 24 hours when roaming in the USA & then come up with a load of excuses about time zones etc. You expect to take £6 if turn roaming for 5 mins if turned on in whatever time zone at 23.55 and then another £6 after 0.00-Crazy!

@VodafoneUK @VodafoneIN Oh. My bad. They do TWEET that they’ll sort it out in a jiffy. Full points for that I guess

@VodafoneUK i have not signal at home a you want to charge me £79 for a sure signal to use my phone at home where you sugnal checker says it should be fine #poorcustomerservice #donotuse #awefullcallcenters

@VodafoneUK I have sent a DM,Id be grateful if it can be resolved quickly and escalated as a complaint. Money has been taken out of my account for an incorrect bill. No sign of the credit I was told I’d be getting. If it isn’t sorted soon I’m going to Ofcom. As a loyal customer for 10 yrs