Vodafone Outage in Rainhill, St. Helens, England

Absolutely unacceptable I have been on live chat for the last 2 days and now and been cut off. Still no closer to getting disconnected @VodafoneUK sort your customer service out! 😡

@VodafoneUK This is a long running issue I’m afraid. I’ve had Steve from your directors office tell me I’ll never get more than 39Mbps due to my distance from the exchange, but Openreach say it’s distance from cabinet and not exchange. I don’t think Vodafone want to investigate it really.

@VodafoneUK Cut the call as I have work. It's madness that you can't go in-store to just cancel a contract. Or it's not made simpler for people wanting to leave. This whole experience has been stressful and I'm very reluctant to recommend Vodafone in the future.

@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...

@VodafoneUK by far the worst company for customer service. 4 days of calling in to try solve my issue, every agent giving a different message and still I cannot log into my account despite false promises. Easier to get blood from a stone than fix an issue with this company 🤬

@VodafoneUK I will share the news that Vodafone Uk has appalling customer service. Over 24hrs after broadband fitted, it still isn’t connected. Over 1hr 45mins on hold and no answer from customer services. Not a great start for a new customer!

@VodafoneUK had broadband fitted yesterday, still not connected and now been on hold for over an hour on customer service. Not a great start.

I am absolutely fuming waking up an Unsolicited cold call from @EE trying to sell me stuff. I blocked so many numbers and seriously that’s the last straw @EE CANCEL MY CONTRACT!! NOW!! It’s clearly #harassment - @VodafoneUK WOULD NOT TREAT a valued customer this way 😡@ee

@VodafoneUK FIVE WEEK NO FULL SERVICE NUMBER OF FAILURES BY VODAFONE ALL I GET £30 AS A SMALL BUSINESS CUSTOMER UNABLE TO RECEIVE CALLS

@VodafoneUK That is the level of service you give, you allow a 10 year old boy to be upset because your lack communication skills by given different information depending on who you speak to.

@VodafoneUK I’ve logged an official complaint now. I’ve wasted so much time on here, your chat and (when i get through) to your phone team only to not actually get anywhere and get the speed I’ve been promised. Hopefully an official complaint will get someone to actually bother.

@VodafoneUK shocking service. I’ve spoken to six advisors and still not fixed the problem. I have been a Vodafone customer for many years with 4 phones well no longer, I am done.

@VodafoneUK Had a call from your broadband team earlier but I wasn’t at home so they gave me a ref number and a phone number to call you back. But your system doesn’t recognise my ref number and now I’m stuck in a queue just trying to speak to anyone. 10 mins so far. Poor.

@VodafoneUK I cancelled my contract but my Spotify has continued. I can’t cancel via the link as my number is no longer on Vodafone. Can somebody cancel it please.

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

@VodafoneUK whilst I like your network your 3G is very poor. Before rolling out #5G can you at least make sure you have 4G everywhere beforehand. A lot of my trail journey into Manchester still relies on 3G

@lloydy2410 @VodafoneUK My Son is in Belgium + due to appalling mistakes in roaming charges have wrongly charged £1500 for data, but have cut off his phone so he can’t contact us. I am also a Vodaphone customer was about to renew contract. Appalling customer service @VodafoneUK - sort it out!!!! 😡😡😡

@VodafoneUK customer service team take note 4 weeks not able receive calls business customer I've sent you my bill

@VodafoneUK 5 weeks and still not sorted out my problem now making public knowledge

Broadband update: @VodafoneUK still haven’t rectified the issue as promised! Was told Monday, then Wednesday, then guaranteed today and guess what, still nothing. Wife been on hold for 40mins, live chat too busy -#Vodafonedown #Customerserviceweek #poorservice

Probably fair to say @VodafoneUK are by far the slowest to respond to anything on Twitter of the broadband suppliers I’ve dealt with. Really poor customer service which kinda matches what I’ve heard about their service before joining.

@VodafoneUK Fix your app first

@VodafoneUK customer relations log a complaint 28 days later no joy for small business customer

@VodafoneUK DPD have messed up my delivery &returned my phone to you without attempting to deliver. Your customer services says my order will be cancelled when phone is returned! Now I'm waiting 48hrs for a manager to call me back. Not happy. Can someone contact to discuss please

@VodafoneUK very bad business customer service will lie to me just to try to make me keep my vast number of lines I have with you have had to buy a virgin mobile phone just to get my calls as been unable to get calls for number weeks despite number of calls and visits to them

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

The @VodafoneUK Broadband App has a support and diags section. Except it requires an internet connection to access it. Which doesn’t help when you require support for why your router can’t get online. Not sure @VodafoneUK thought that one through.

@VodafoneUK the problem is resolved for now and I'll be leaving Vodafone as soon as my contract is up. thanks for replying a day and a half later, kinda proved my point!

@VodafoneUK @GreggsOfficial #VeryMeTuesday would treat @HannahCorneliu1

Imagine me bigging @VodafoneUK up and they take my postcode down incorrectly. Laughable.

@VodafoneUK The whole point is I can’t text as have no service!! #VodafoneUk

@VodafoneUK again I have wasted 2 hours of my life trying to get a resolution to my service issue, to be blackmailed into staying with you! This has taken 2 mths to sort out, back & forth to your shops, Apple store etc!! Still no WiFi access, , unable to call or receive calls

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@VodafoneUK - interesting time to do “server updates “- as a potential new customer just walked into your Warrington store but because of said “updates “ they cannot quote me . Strange day time to update your systems #knowyourcustomerprofile

@VodafoneUK @kierank_ Unless you’re going to give her the details of your CEO I doubt your ‘help’ will be any use if my experience of dealing with your customer service is anything to go by!

Come on @VodafoneUK I’ve have struggled to contact Tony for some time now and it’s causing major issues....

@VodafoneUK get your act together!!! 5 months with an issue and still not sorted 😡😡 on the phone yet again!!!

@VodafoneUK I am literally counting the days until my contract runs out with you #iPhone8 stops working (in Feb) during an #iOS update- @AppleSupport couldn’t fix it & Apple technician diagnosed it as a software fault and said will be covered by 24mth #Vodafone warranty.....

@VodafoneUK are youse having problems with signal because mine keeps going off an keeps saying no network having to sit with me hands in the air just to get 1 bar back an it’s staying on 3G it’s a joke 😡 it’s gone off twice while typing this and I type quick 😡

@VodafoneUK your online sales are crap on hold for 30 mins about to hang up and you will loose the business

You're quick enough to take the monthly bill @vodafone @VodafoneUK . So get the network back up and running!! #Liverpool

@VodafoneUK being a small business customer with you and give on no end of problems and lies owed money from you

Bit shit when you ring @VodafoneUK for an upgrade and you get transferred to onecom who try and shaft you with awful deals.

@VodafoneUK @VodafoneUKhelp Hi I need a phone call what I've made down loaded how do i go about it

@VodafoneUK can you tell my why my 4G isn’t working please been down since Saturday night

@WalnutRede @HighSpeedPanda @VodafoneUK Same here. Been with them for yonks but latterly just full of empty promises. Upgrade to an alternate Network.

@Ryan_pulford @VodafoneUK I JUST WANT GOOD CUSTOMER SERVICE AND NOT LIES

@PETERWELLING4 @VodafoneUK To be honest pete, i just wanted to kinda let them know, and maybe get myself a little extra few GB next month 😉 but loadsa people jumped on, so obviously good few issues bud. Ps welcome back 🤣🤣🤣

Good evening @VodafoneUK. Still not received my call back from Broadband support which was arranged Friday night for Saturday night, then via twitter for Monday night. I'll be calling tomorrow to cancel my 13 day old contract.

@VodafoneUK VodaFone repeats this statement but no action to support the statement. You keep on asking me to DM with details, I have already done that twice but still no change!

@VodafoneUK just sending this string of tweets to you. A company you are partnered with is offering incredibly subpar service and a broken app. I urge you to put pressure on whatever team handles this relationship in your company to get Sky to sort things out.

@VodafoneUK 😂😂😂4 days to reply , then u want my details to look into something from 6 months ago 😂😂😂 I use to get angry at your INCOMPETENCE but now I find it hilarious. By fair the worst company I have ever had the pleasure of doing business with 😂😂😂

@VodafoneUK Hi, I'm having a frustrating time getting anywhere with the call centre and I'm no further forward. I sent you a DM about my issue yesterday but it has not been picked up yet. This should be really straightforward to sort out so I'd appreciate a quick response.

@VodafoneIN @VodafoneUK @VodafoneGroup the internet has became worst since last 2 days fed up with the ******* slow speed

@VodafoneUK Thanks. Would be good to know that a team at Vodafone is responsible too though. I am paying extra on my contract in order to use the skysports subscription. That's the differentiator for me. Just wondering if there is anyone at Vodafone that can help getting an answer from sky

@VodafoneGroup @VodafoneIN @VodafoneUK @vodafoneNZ vodafone mentally torchering to customer with India's worst network and not clearing portability. Vahiyat Vahiyat and most Vahiyat company in india is vodafone. #vodafoneshameonyou

@VodafoneUK have legitimately the worst customer service I have ever encountered - full of empty promises that they never seem to be able to deliver

@VodafoneGroup @VodafoneIN @VodafoneUK @vodafoneNZ vodafone mentally torchering to customer with India's worst network and not clearing portability. Vahiyat Vahiyat and most Vahiyat company in india is vodafone. #vodafoneshameonyou..

@VodafoneGroup @VodafoneIN @VodafoneUK Vahiyat network in india that more than 30 days Vahiyat Vodafone company not clearing my portability request. Shame on you vodafone.