3 (Three) Outage Report in Sunbury-on-Thames, Surrey, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (18%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: London, Wandsworth, Ealing, Woking, Hayes, Kensington, Hounslow, Guildford, Merton, Slough, Southall, Redhill, Wallington, Windsor and Ruislip.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| Wandsworth |
Community Discussion
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3 (Three) Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
Yet another full day without a single bit of data from @ThreeUKSupport! How can they be allowed to get away with this level of service. It’s an absolute joke. 1 and a half ******* years! Shame on you! You can stick your £5 compensation! Thanks for the iPhone shaped paperweight
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport what is the problem at 3! You are the worst company in the planet. Loving the recent technique of pretending for to be able to hear your customers when answering the phone. In ever single way you guys are failing! Absolute joke!
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport absolute inept rude jokers! A year of problems and you offer £5! Told to take it or **** off! Think it’s time to hit the ombudsman up. No help from this company at all!
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@ThreeUKSupport Still absolutely no use whatsoever. No customer service. No help. Your own systems are now down. The latest excuse. 4 months of you taking money & providing zero service. Basically a scam.
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Chris Hampson
(@chrishampson) reported
from
Wandsworth, England
@ThreeUKSupport I wish to cancel my SIM only contract within the cooling off period. Called Three and told can only it do in-store as contract taken out in store. All stores closed because of U.K. lockdown. How can I resolve pls?
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Paxton Road 180🎯
(@PaxtonRoadUpper) reported
from
Wandsworth, England
@ThreeUK please can someone get in contact please rather than you customer service team saying conflicting things every day and hanging up before the problem can get resolved? Thanks
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@tower_cell @ThreeUKSupport Apparently they have planning applications for 5G in the Twickenham and Richmond area, but they keep being rejected which is a shame. Fingers crossed though! Their speeds round me are not great, about 10mb down and 2mb up.
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@ThreeUKSupport There is a cooling off period for cancelling contracts made in store (14 days from activation) but if not stores are open to cancel then how can this be done? Cancelling because I no longer require the free data roaming in Brazil as all U.K. flights to Brazil are now cancelled.
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Martin Walker
(@MartinWWalker) reported
from
Paddington, England
@ThreeUK In London when it's on 5G, my hotspot won't work. It connects but no signal. Back in 4G it works fine. Any advice?
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@ThreeUKSupport But you haven’t helped solve the problem at all.
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Sven Herold
(@svenherold) reported
from
Wandsworth, England
@ThreeUK any plans to finally roll-out e-sim support for Apple Watch?
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
@ThreeUKSupport Well you obviously do as the phone picks it up - so you’re telling me to turn off 5G so I get a poorer service??? Was told network upgrades etc. Get your stories straight
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@ThreeUKSupport How do I msg you so that not everyone can see. All of the info will be linked to my account. Nothing to do with a new phone. It’s one under warranty not working for nearly 4 months & now you avoiding paying for the Apple store replacement. All you do is take my money each month.
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👣🎷बैन डौन्नल्ली
(@saxbend) reported
from
Ealing, England
I do enjoy @ThreeUK's "Support anyone but Chelsea" ad campaign. :)
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Callum 🏳️🌈⭐️
(@callum_gx) reported
from
London, England
Whats up with @ThreeUK in my area? Wifi been so bad these last 2 weeks 😔 @ThreeUKSupport
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Can't switch to 3G as on an iphone 12, 4G is very slow, even with 4 bars of signal.
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Jade Sharp
(@jadesharp1992) reported
from
Richmond, England
@ItsJustTamsin @ThreeUK Omg, that's terrible! their customer service is terrible, they hang up on you all the time! Switched to EE, best decision ever, and they have customer service in the UK.
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@ThreeUK - been trying to get resolution to a relatively simple issue for 3-4. Months. No mobile service. No handset. You are happy to keep taking my money & provide no help. Web chat & call centre totally useless. How do I contact a grown up with some authority & sense?
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport 3 of us, all on iphone 12 devices are all experiencing this. Have all reset network settings but no luck. Are there any plans for 5G to come to the postcode soon?
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport what part of your company actually works? Can’t help on live chat, get passed through 6 different department, get through to a call centre and they can’t hear you and hang up! 0.26mbps of data and terrible signal! What are you playing at? Utter shambles
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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nowhereman
(@chrisdvsmith999) reported
@three_broadband @ThreeUK @ThreeUKSupport Hey - what's happening today in SE15 area of London? Signal has been intermittent all day for my mobile and broadband, so looks like an issue with your network, rather than being device specific. Please can you review and get back to me?
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Steven NCL
(@NclSteven) reported
@sirrthonsimon @ThreeUK ID Mobile do this too. Was in credit when ported to EE. Never refunded the money until I asked for it
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Tracie
(@Tracie80290038) reported
@ThreeUKSupport No he's never set any passwords up, obviously he has all the general security questions which is all that's needed
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William Stevenson
(@weebillP) reported
@ThreeUKSupport How do I get in contact with someone regarding this? Your live chat is down apparently
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Hayley Davies
(@hjd1984) reported
@ThreeUKSupport I purchased a new sim-only tarriff on 14/01 and requested switch for 20/01. I didn't bother to change my sim yet service still running. Checked account, can see I'm still on previous plan? Please confirm what's happening.
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Jason Southern
(@EpicMangoDude) reported
@ThreeUKSupport currently can't login to the three website to sort some account details with my new contract. I'm guessing the site is down at the moment?
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Androulla #JFT96
(@Androulla) reported
Still not received my upgrade despite being told by Charley on social media chat support last night it worked be despatched this morning and DPD would send me a time slot for deliver. @ThreeUK
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Androulla #JFT96
(@Androulla) reported
@ThreeUKSupport It would help if operators were available. I’ve tried calling and systems are down. I’ve been given inconsistent information and it’s been 5 days since I did my upgrade.
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Euan
(@Kleggnutt) reported
@ThreeUKSupport Confirmed. WORST CUSTOMER SERVICE EVER!
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john
(@john13225833) reported
I know it was possible to get an exemption if you were stuck abroad because of COVID but I missed this. It would be reasonable for #threeUK to charge international rates, but cutting my account off (whilst still charging me for service!) is unreasonable.