3 (Three) Outage Report in Sunbury-on-Thames, Surrey, England
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at 3 (Three)
3 (Three) is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (19%)
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Total Blackout (17%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: London, Guildford, Woking, Merton, Slough, Southall, Redhill, Wallington, Windsor, Ruislip, Epsom, Hayes, Wandsworth, Mayfair and Bookham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Guildford |
Internet | |
| London |
Internet | |
| Woking |
Phone | |
| Merton |
Phone | |
| Slough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Elliot Hughes
(@ElliotJH) reported
from
Camden Town, England
@ThreeUKSupport I’m very unhappy you’re canceling my broadband 6 months into a 12 month contract. I wouldn’t have been able to cancel at this point. You should satisfy your obligations. 4 days of disruption when I’m trying to work from home is unacceptable.
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Jade Sharp 👩🏻🦯
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Hi, who do I report bad upload speeds too on the threeuk network? In my area, tw27BP, the upload speeds are awful, facetime videos cut out all the time, people who I am talking too can't hear me. My wifi is down at the minute, so using mobile data
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Badger Smaker
(@BadgerSmaker) reported
from
Egham, England
@ThreeUKSupport Good morning. My wife is having a terrible time with your accounts department. She has an account that she can't access & wants to pay bill. Phone/chat Support so far unhelpful on 2 occasions. Can you help, please?
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Mike Wood
(@mikewooduk) reported
from
Spelthorne District, England
@ThreeUKSupport Hi this was yesterday afternoon it took almost 24 hrs for you to respond. Issues were noted throughout the UK and this was affecting your broadband routers. A simple Google search will confirm this.
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𝐀𝐥𝐞𝐱
(@alessandrolnd) reported
from
Hammersmith, England
...Is problems. Surely this is a breach of contract, considering you are ot providing the service I am paying for? Try invest more on training your customer service staff! @ThreeUK @ThreeUKSupport
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Peter Cigleris
(@Cigleris) reported
from
Wandsworth, England
Seems @ThreeUK is down, unable to make calls
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Munim
(@Munim50301079) reported
from
London, England
@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport are a ******* joke! 2nd level complaint, 8 months without usable service and they offer me £5 credit on my £89 a month bill! I get dizzying speeds of 0.2mbs. Can hardly make a call. @Three_Is_Broken
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Mark M
(@DrunkRes) reported
from
Camden Town, England
@PhillWPE @stephpb @ThreeUKSupport When I was on my iPhone I used to leave it on 3g a lot. During lockdown didn't have this issue. Three obviously have capacity issues in Camden / KT area.
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chris froome+
(@floppyrubber) reported
from
Hillingdon, England
@ThreeUK after being with three for quite some years, getting very frustrated. I can't remember pin , to get a new pin , have to validate by email, email address is incorrect so can't validate, can't change email address because? Can't remember pin. Help
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E M M Y
(@msemmyburrows) reported
from
Richmond, England
@ThreeUK I don’t have access to My3 account, can someone help as I can’t access the live chat???
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𝐀𝐥𝐞𝐱
(@alessandrolnd) reported
from
Hammersmith, England
Thank you @ThreeUK @ThreeUKSupport far always being unprofessional and disrespectful on your chats. Not even to mention the 1hr long waiting on the customer service call than never gets answered. I was tricked in a contract and promised no network issues and all i experience...
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Sam Burrin
(@Sburrin7) reported
from
Wandsworth, England
Trying to Cancel my Three home broadband seems to be impossible two days of trying but always system problems funny that @ThreeUK
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Dean Carr
(@DeanCarr15) reported
from
Camden Town, England
@ThreeUKSupport never experienced anything this bad... shameful, been in a store for 2 hours and 3 minutes to get a new phone.. the guys working in the shop are calling 3 customer services like the public and can’t get through..it’s mental and disgusting
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Gregory Mumford
(@gsmumford) reported
from
Wandsworth, England
@ThreeUK Hi there, I don’t seem to have any service in the Wandsworth area. Have turned on and off Fligh mode but no service found. Thank you
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Chatuba
(@livinhojcs) reported
from
Camden Town, England
Nothing like @ThreeUK with their horrible customer service!! Spent 4h of my day between chat and calls! I do not recommend!
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUK are you ***************????? No data, no signal for a year! The 6g promised a year ago is delayed again, the hardware provider is banned from the country and you have the cash to sponsor billionaires? Not a peep from you ******* to your customers though!
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Badger Smaker
(@BadgerSmaker) reported
from
Egham, England
@ThreeUKSupport It's ok, third time lucky on chat she finally found someone who knows what they are doing who fixed the issue. Credit score affected by your companies error, however.
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neeraj chawla
(@neerajchawla22) reported
from
Redhill, England
@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids
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Sam Burrin
(@Sburrin7) reported
from
Wandsworth, England
@ThreeUKSupport Nope 👎 I’ll be ringing again today to try cancel for the third time really disappointed with the customer service and 5G service
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Jade Barnett
(@jmfcampbell) reported
@ThreeUKSupport So @ThreeUK I called again today. Went through the same process again explaining the problem. Got transferred to the Customer Service Team only for the call to drop again. Your team call me back, I answered, no voice at the end. This is the worst #customerservice I’ve ever had.
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amy
(@amy_jane94) reported
I've been with @ThreeUK for 5 months and already had 2 texts that began with "Occasionally, we have to review our prices" .... Starting to miss @tescomobile as this never happened once in many years
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🌠✩Lady✩Jemm✩🌠
(@FlossyJem) reported
@ThreeUKSupport @ThreeUK I have Samsung s10, my screen is smashed, is it something that you can fix quickly? What's cost?
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Mark Summerton
(@MarkSummerton) reported
@ThreeUKSupport I have a 5g mast very close to my home but it seems very slow today, is there a problem with it? My postcode is L147PR
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Sandy
(@glcsandy) reported
@ThreeUK no help what so ever. No signal but still take payment.should be an agreement no signal for 10 days free cancellation#ThreeUK
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Shafique
(@Shafiqu80901490) reported
@VodafoneUK I’m having problems with my phone company @ThreeUK I don’t really get much Signal I all ways get 1 bar so I’m looking for a new phone company that can give good customer service and good signal can u help with that
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Sven Stears
(@SvenStears) reported
@ThreeUK if I get any more phonecalls from you for someone who isn't me, I will treat it as harassment. Stop.
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Ranjit Singh
(@ranjitboparai) reported
@ThreeUKSupport Hi I am out of service from three and my number is not working I can not get online due to my bank because I get OTP since 21/05/21.I requested passcode on 21/05/21 ref 30751492 not yet generated by back end team 0n 24/05/21 at 16:45.
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Vicky Osgood
(@VJOsgood) reported
@ThreeUKSupport After a recent signal outage of several weeks due to upgrades, it's awful again today - with no prior warning! How can I find out when work is due to finish in my area?
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Shafique
(@Shafiqu80901490) reported
@O2 Hey 02 I having problems with my current phone company @ThreeUK I get no phone signal and not good customer service so I’m looking for a new phone company can you help