3 (Three) Outage Report in Sunbury-on-Thames, Surrey, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (50%)
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Phone (21%)
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Total Blackout (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent 3 (Three) outage reports came from the following cities: London, Epsom, Southall, Paddington, Camden Town, Hammersmith, Guildford, Kensington, Kingston upon Thames, Wembley, Twickenham, Reigate, Woking, Wandsworth and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Epsom |
Internet | |
| London |
Phone | |
| London |
Phone | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
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3 (Three) Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@ThreeUKSupport There is a cooling off period for cancelling contracts made in store (14 days from activation) but if not stores are open to cancel then how can this be done? Cancelling because I no longer require the free data roaming in Brazil as all U.K. flights to Brazil are now cancelled.
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
@ThreeUKSupport Rebooted, network off/on :(
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport what part of your company actually works? Can’t help on live chat, get passed through 6 different department, get through to a call centre and they can’t hear you and hang up! 0.26mbps of data and terrible signal! What are you playing at? Utter shambles
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Callum 🏳️🌈⭐️
(@callum_gx) reported
from
London, England
Whats up with @ThreeUK in my area? Wifi been so bad these last 2 weeks 😔 @ThreeUKSupport
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
@ThreeUKSupport Why I signed a new contract and got a 5G phone is now looking a non-optimal decision@- Perfomance has been terrible
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
@ThreeUKSupport Well you obviously do as the phone picks it up - so you’re telling me to turn off 5G so I get a poorer service??? Was told network upgrades etc. Get your stories straight
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Andy R Hessey
(@arhessey) reported
from
Brentford, England
@ThreeUK it’s only the second day of August and already we have a winner for the “Worst Customer Service Call” and “Agent who totally missed the point”. Can’t recall the last time I had such a bad experience!
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport what is the problem at 3! You are the worst company in the planet. Loving the recent technique of pretending for to be able to hear your customers when answering the phone. In ever single way you guys are failing! Absolute joke!
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Thames Ranger777
(@Ranger777Thames) reported
from
Paddington, England
You are wearing thin on me with your poor network coverage @ThreeUK Time for a change I think
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Sven Herold
(@svenherold) reported
from
Wandsworth, England
@ThreeUK any plans to finally roll-out e-sim support for Apple Watch?
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Ellie
(@EllieMB1) reported
from
Wandsworth, England
@ThreeUK is there an outage as suddenly phone has stopped working
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
Yet another full day without a single bit of data from @ThreeUKSupport! How can they be allowed to get away with this level of service. It’s an absolute joke. 1 and a half ******* years! Shame on you! You can stick your £5 compensation! Thanks for the iPhone shaped paperweight
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🙈🍹Beatrice Formenton🇮🇹🇬🇧
(@beatriceforme) reported
from
London, England
Let’s talk about how **** @ThreeUK is in central London pls😤😤😤
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport Can't switch to 3G as on an iphone 12, 4G is very slow, even with 4 bars of signal.
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Pikejump
(@massimauri) reported
from
Merton, England
@ThreeUK morning is the service down at sw193Ax?
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Brent A. Martin
(@zeitgeistlondon) reported
from
Paddington, England
@PositiveLad @ThreeUKSupport I think @Ofcom needs to look at Three on this point. Three know there is a problem yet they continue to sell it. I'll look into drafting something.
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Jade Sharp
(@jadesharp1992) reported
from
Hounslow, England
@ThreeUKSupport 3 of us, all on iphone 12 devices are all experiencing this. Have all reset network settings but no luck. Are there any plans for 5G to come to the postcode soon?
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Red Beard
(@Nickjames820) reported
from
Camden Town, England
@ThreeUKSupport absolute inept rude jokers! A year of problems and you offer £5! Told to take it or **** off! Think it’s time to hit the ombudsman up. No help from this company at all!
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Brent A. Martin
(@zeitgeistlondon) reported
from
Hammersmith, England
@ThreeUKSupport No I'd like to cancel my contract as the service is unusable. You can either fix it, or release me from the contract. Which will it be?
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sandra oneill
(@sandraspeccy) reported
from
Hammersmith, England
@mouthwaite @EE I had the same problem a few years ago!!! Have now changed to @ThreeUK and the service is brilliant. Service should be foremost always
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Lee Jancey
(@Jancey07) reported
@SamsungUK @UcMilesOfficial Yeah go with anyone else other than @ThreeUK poor signal poor customer service
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Phil Davis
(@ferretd69) reported
@ThreeUK @GadgetsBoy @SamsungUK Doesn't this depend on being on a network that runs 5G. My three phone is lucky if it gets 3G. I'd be happy to make a phone call on the go, let alone play games
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Nigel Lewis
(@property_whore) reported
Dear @ThreeUKSupport can i congratulate you on having one of the most frustrating, hair-tearingly, pointless, complicated and ultimately self-defeating customer service experiences. How are you still in business? :)
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Nigel Lewis
(@property_whore) reported
@ThreeUKSupport Trying to sign up for second Hauwei 5G router. But I've hit ded end. Card check system doesn't work on the phone. Is there an alternative?
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Lindsay Wilson
(@LindsayPhotoMCR) reported
@halllewis20 @ThreeUK having the exact same problem with them now. did you get anywhere? their call centre is worse than useless. absolutely shocking service
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Tyler Myer
(@Tyler_myer) reported
@ThreeUK used 7 MB of data over a deployment and had to pay for a full 6 months of service is this the type of costumers service you provide ??
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Nigel Lewis
(@property_whore) reported
@ThreeUKSupport the bit where it takes your card and takes a 0 payment before proceeding to the order finished doesn't work so I'm stuck in a dead end. As many of your other customers must be too
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KamixSoul
(@SOUL_CALIB3R) reported
@ThreeUKSupport On the outage map it tells me that network upgrades are being performed in my area is there an estimation on how long this will take as I've had no signal all morning.
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HZN AcidicBoyz
(@Tbv_Playz) reported
@ThreeUK I have been having trouble with 4g for months the best I could get before this whole upgrade thing started was 10-20Mbps. Which honestly was fine for what I was doing. But now this upgrade is going on ( and a bit before) I struggle to get even 1Mbps.
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Joanne Mills
(@joannemillsJM) reported
@ThreeUKSupport I did not request a PAC or STAC code for either of the two contracts I just wanted to close them both down. They were issued regardless and therefore I continue to be charged