BT (British Telecom) Outage in Whitefield, Borough of Bury, England

@bt_uk @GavinRoss01 Mine also not working. Entered my sky viewing card into website and payed but it’s not come through!!!!!!!!!!!!!!!

@EE @btsport Think EE aren't what they used to be, I've sent 2 messages in the last 12hrs and not had a reply from them yet. Think their contracts are so overpriced now compared to other networks, such a shame as I have always thought they were the best network to be with. #dissapointed

Pretty sure @bt_uk used to give you sports access via the app as a broadband customer? Mine just says no active subscription??

@bt_uk Yep the text service, although it said there was nothing wrong 🤔, all sorted now

@BTCare absolutely terrible connection today, no doubt openreach are messing about up the road, terrible

@bt_uk so not only is my internet down and no engineer available for a week, I also find out I’ve not been getting the speed I’ve been paying for. Thanks, not sure how I’m going to work from home with no internet for the rest of the week!

@skysports and @btsport must end their collusion with Premier League clubs to rip off fans by charging £15 to view games during a pandemic. This is a very poor way to treat fans and their subscribers who already pay them large amounts. Play fair with fans.

@bt_uk I was told when I organised it I would have signal here...I’m only a few miles out of Manchester City centre. Should both mini hubs work regardless, it isn’t just one of the other?

@bt_uk Thanks - I’ve been sent two though. I need a particular one to work as another is packed away. It’s just constantly showing a red no signal light.

There is no way in hell i will be paying an extra £15 to watch one game. @SkySports and @btsport can get to **** along with the @premierleague

@bt_uk Ping goes does to 50k ms and then it drops off totally with no internet traffic as explained to your agent who told me it's WiFi. Its not I've got ping and traceroute data. There is an issue and to reiterate intermittently.

@bt_uk Everyone is complaining how rubbish the service is, agreed its terrible.

@bt_uk eventually get through and you guys tell me I'm wrong about my Internet intermittent issues your agents are rude and then hung up on me. 50 mins on the phone to be hung up on.

@bt_uk I rang that number on there they are not interested. Even told me to sort it out. Cheek im.not even with bt the tree is not on my property . But its going to take down at least 4 telephone lines to private residents . I was just trying to warn you . But your not interested

@bt_uk Dreadful service since having fibre broadband fitted and even worse customer service 👎🏼👎🏼👎🏼

@bt_uk Service is still running just the cables and poles damaged

@bt_uk a lorry has dragged phone line cables down off houses and poles in the village of lymm.

@btsport Can someone contact me please, trying to add a late payment charge on my biĺl this month even though I didnt recieve anything last month to say my bill was ready to be paid etc ..as your covid discount credit had run out .. Cant wait til cancel in November!!

@bt_uk I’ve had intermittent broadband for 2 days now; what’s happening in my area? please help because I’ll need it Tuesday for work

Mcmanaman for ***** sake shut ******** up. Your Scouse **** accent is more annoying than piles. #btsport

@bt_uk Your colleague who spoke to me on the phone did not suggest it was an area outage, he said we weren't getting the correct connection but could not send an engineer for 8 days. We have 4 people working from home here and no internet!

@bt_uk Nope, after 65 minutes on chat, I've now been told to phone a number instead. Really poor.

@bt_uk hey can we have a chat about an internet connection problem. Pictures/ videos/content don't load when in apps eg. Twitter/BBC news/BBC sounds. Turning off WiFi, refresh and let content load, then turn WiFi back on fixes this. Thanks

@Henry_Hepburn @bt_uk Thank you. 65 mins in and I've now been told they can't help and I've to phone them instead. Their customer service leaves a lot to be desired.

Horrendous customer service from @bt_uk - transferred to 9 different agents on chat feature and still no solution to slow broadband. 50 minutes so far ...

your customer service is AWFUL. you need to train some manners into your workers. @bt_uk

**** you @SkySportsPL and @btsport @premierleague with your shitty PPV. Android streaming from now on, ANYONE want a link, HMU.

@bt_uk currently on hold for 82 minutes waiting to speak to someone at BT about a reported fault. Dialled 150. Awful service. Awful.

@bt_uk Still nothing. Rang to see if/when engineer was coming today as hasn't been - fobbed off with responses including 'nothing's on the system' (prev told it was) & 'can't give you any information'. Awful service. We have assignments relying on having internet - this is what we get..

@bt_uk hi, my Internet has been so slow for the few days, I pay for 50mpbs and am only getting 2 to 3. Pls help