BT (British Telecom)

BT (British Telecom) Outage Report in Staines, Surrey, England

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The latest reports from users having issues in Staines come from postal codes TW18.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Staines, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Staines, Surrey, England 10/29/2025 22:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Staines, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Wembley, Brentford, Tadworth, Slough, Hounslow, Richmond, Ealing, Bracknell, Uxbridge, Warfield, Northolt, Woking and Shepperton.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Wi-fi
United KingdomHammersmith Wi-fi
United KingdomWembley Total Blackout
United KingdomHammersmith Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • StuartTarn Stuart the Copywriter (@StuartTarn) reported from Egham, England

    Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"

  • nowak_matt Matt Nowak (@nowak_matt) reported from Spelthorne District, England

    @bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package

  • floralclaire floralclaire (@floralclaire) reported from Bracknell, England

    @bt_uk What a joke! My parents live in Abbotts Ann. They have been without phone and internet 2 WEEKS after roadworks. Who was responsible. Who can fix it? They are desperate now. @OpenreachHelp and @bt_uk and contractors haven’t fixed it. A disgrace! They are in 80s

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • floralclaire floralclaire (@floralclaire) reported from Bracknell, England

    @bt_uk My parents live in Abbotts Ann. They have been without phone and internet 2 WEEKS after roadworks. Who was responsible. Who can fix it? They are desperate now. @OpenreachHelp and @bt_uk haven’t fixed it. A disgrace!

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • floralclaire floralclaire (@floralclaire) reported from Bracknell, England

    @bt_uk please help my 80+ year old parents. Without phone or internet for 2 weeks since fibre works broke line. No one can/is fixing. They are desperate. Mobile only works in garden! Dunkirt Lane, Abbotts Ann. Please help!

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

  • iiLorraine Lorraine Maunder 🌸 (@iiLorraine) reported from Windsor, England

    @bt_uk internet been exceptionally slow or even down all weekend…so frustrating!

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • mark395625 ⭐Marcus G.⭐ (@mark395625) reported

    @BTCare Hey, reported several crank calls from 01202143266, can you help stop them?

  • AnnaGra65143872 Anne Graham (@AnnaGra65143872) reported

    @bt_uk Consumer-resolutionteam Suzanne Perry tells me she has done a referral to BT Openreach response time 7 days. No copy of referral, no contact details, no idea when the 7 days run from. No confidence it was done and she closes my 'complaint'. Abandoned without resolution.

  • KachiKanu Kachi Kanu (@KachiKanu) reported

    It's been 5 weeks without broadband and @BTGroup has been appalling. I am sitting at home again today waiting for an engineer @bt_uk has cancelled all previous 5 appnts without notice. Horrendous service, multiple failed promises and lack of any ounce of customer care 😡

  • bulldogbyrne julie byrne (@bulldogbyrne) reported

    Ffs @BTCare I keep getting errors on channels ..now I have to provide you with all info...as if you don't have it..you take loads of money of me #changeprovider

  • LucyKeeg Lucy Keegan (@LucyKeeg) reported

    So let down by @bt_uk - making a stressful relocation even more stressful by not being able to compete a simple Home Move to a loyal customer, never giving a straight answer when I call and leaving me on hold for hours 😭😭😭

  • x_Amy_Turner_x 𝔸𝕞𝕪 🌸 (@x_Amy_Turner_x) reported

    @bt_uk Still having issues 😩

  • chaniceanne chanice (@chaniceanne) reported

    @bt_uk hello, is there any known issues around the Cv11 area? My internet has, once again, gone down

  • xCeewiz cheesy yogurt slinger (@xCeewiz) reported

    @bt_uk internet has been down for an hour or more now with a orange light ive reset it twice once for 2 seconds and another for 3 mins and it still a solid orange.. fix ur ****

  • ChrisBr86160815 Chris Briggs (@ChrisBr86160815) reported

    @bt_uk I seem to have entered a twilight zone. I have a Now TV package via BT but there's no details or a cancel option on 'my BT'. Tried calling but no answer

  • harve020 Kelly Harvey (@harve020) reported

    @bt_uk My parent are having problems with their BT internet email. They are not receiving emails from a number of contacts. They have followed the guidance with regards to ‘settings’ but the screen shot shown on the help does not mirror what they are seeing