BT (British Telecom) Outage Report in Staines, Surrey, England
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The latest reports from users having issues in Staines come from postal codes TW18.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Staines, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Wembley, Brentford, Tadworth, Slough, Hounslow, Richmond, Ealing, Bracknell, Uxbridge, Warfield, Northolt, Woking and Shepperton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| Wembley |
Total Blackout | |
| Hammersmith |
Wi-fi |
Community Discussion
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BT (British Telecom) Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Stuart the Copywriter
(@StuartTarn) reported
from
Egham, England
Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"
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Matt Nowak
(@nowak_matt) reported
from
Spelthorne District, England
@bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package
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floralclaire
(@floralclaire) reported
from
Bracknell, England
@bt_uk What a joke! My parents live in Abbotts Ann. They have been without phone and internet 2 WEEKS after roadworks. Who was responsible. Who can fix it? They are desperate now. @OpenreachHelp and @bt_uk and contractors haven’t fixed it. A disgrace! They are in 80s
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jrachw
(@am_on_the_fence) reported
from
Richmond, England
@bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Kutan URAL
(@kutanural) reported
from
Hounslow, England
@bt_uk my wifi is down for about an hour.. what's the issue?
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk So does BT now stand for Bloody Terrible?
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Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
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Phil Craig
(@philmcraig) reported
from
Richmond, England
@bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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floralclaire
(@floralclaire) reported
from
Bracknell, England
@bt_uk My parents live in Abbotts Ann. They have been without phone and internet 2 WEEKS after roadworks. Who was responsible. Who can fix it? They are desperate now. @OpenreachHelp and @bt_uk haven’t fixed it. A disgrace!
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Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
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floralclaire
(@floralclaire) reported
from
Bracknell, England
@bt_uk please help my 80+ year old parents. Without phone or internet for 2 weeks since fibre works broke line. No one can/is fixing. They are desperate. Mobile only works in garden! Dunkirt Lane, Abbotts Ann. Please help!
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Lorraine Maunder 🌸
(@iiLorraine) reported
from
Windsor, England
@bt_uk internet been exceptionally slow or even down all weekend…so frustrating!
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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⭐Marcus G.⭐
(@mark395625) reported
@BTCare Hey, reported several crank calls from 01202143266, can you help stop them?
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Anne Graham
(@AnnaGra65143872) reported
@bt_uk Consumer-resolutionteam Suzanne Perry tells me she has done a referral to BT Openreach response time 7 days. No copy of referral, no contact details, no idea when the 7 days run from. No confidence it was done and she closes my 'complaint'. Abandoned without resolution.
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Kachi Kanu
(@KachiKanu) reported
It's been 5 weeks without broadband and @BTGroup has been appalling. I am sitting at home again today waiting for an engineer @bt_uk has cancelled all previous 5 appnts without notice. Horrendous service, multiple failed promises and lack of any ounce of customer care 😡
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julie byrne
(@bulldogbyrne) reported
Ffs @BTCare I keep getting errors on channels ..now I have to provide you with all info...as if you don't have it..you take loads of money of me #changeprovider
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Lucy Keegan
(@LucyKeeg) reported
So let down by @bt_uk - making a stressful relocation even more stressful by not being able to compete a simple Home Move to a loyal customer, never giving a straight answer when I call and leaving me on hold for hours 😭😭😭
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𝔸𝕞𝕪 🌸
(@x_Amy_Turner_x) reported
@bt_uk Still having issues 😩
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chanice
(@chaniceanne) reported
@bt_uk hello, is there any known issues around the Cv11 area? My internet has, once again, gone down
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cheesy yogurt slinger
(@xCeewiz) reported
@bt_uk internet has been down for an hour or more now with a orange light ive reset it twice once for 2 seconds and another for 3 mins and it still a solid orange.. fix ur ****
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Chris Briggs
(@ChrisBr86160815) reported
@bt_uk I seem to have entered a twilight zone. I have a Now TV package via BT but there's no details or a cancel option on 'my BT'. Tried calling but no answer
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Kelly Harvey
(@harve020) reported
@bt_uk My parent are having problems with their BT internet email. They are not receiving emails from a number of contacts. They have followed the guidance with regards to ‘settings’ but the screen shot shown on the help does not mirror what they are seeing