BT (British Telecom) Outage in Staines, Surrey, England

I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠

@bt_uk hello, ironically, I could not complete my online chat about my broadband and Wifi because my connection is very very bad. Please can I speak to a human.

@bt_uk Yes but looks like I won’t have service till next Friday at the earliest which is not ideal then still have to wait for fibre to become available not quite the upgrade I was hoping for when switched from sky

@EE Hello Russ, it is 4G mobile conn, which is way slower than 3G conn. Raised & escalated with @bt_uk, but as network belongs to EE, nothing they could do. Please help!

@bt_uk and @EE, can some1 pull their finger out and fix my 0.3Mbps 4G conn @ my workplace TW6 2FL. Like this for 3 months and still no resolution! 😤😠😡

Well done @bt_uk ! Lied to for a 2nd time! You really should get your staff fully trained and not to tell lies down the phone! Expecting a call from a leader/manager ASAP!!

@bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

@bt_uk That could be it as I have been into the hub manager before and it worked no problems. So obviously I must have missed the prompt to change the password.

@bt_uk Still not response on my complaint which I was promised would be looked at today. Not surprised at all. No wonder so many people have issues with your service

@btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.

@bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.

Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail

None of the Ultimate Boxxers have let us down yet. Guarantee this is going to go off as well! #ultimateboxxer @btsport @boxnationtv

@bt_uk Hi Jordan, yes I input my email and password and it keeps saying incorrect details but they work when I sign in on my browser.

@SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

Terrible service @bt_uk - I phone to report a series of scam calls purporting to be from you.... Get through to your nuisance phone calls dept only to have the call terminated.

@SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum FFS.... DO NOT and I repeat DO NOT have a GP on this track. Crap track. #SpeedwayOfNations

@btsport @SpeedwayGP What a Crock of Shit the #SpeedwayOfNations is.... Ref a complete 🔔🔚 15 minutes to complete 1 bloody race. Absolute Joke

@bt_uk hi WiFi been a bit rubbish and slow last couple of weeks now down. Please help

@SamMcCartney @bt_uk It's like the calls you get telling you you've been in an accident I say to them oh thank god you've called I'm just about to go down for my operation

@bt_uk ‘upgraded’ to your new WIFI package with #disc. #HELP Can’t get disc to work. Flashing red light wherever in the house we put it. Why no online chat service attached to your #MYBT APP. Frankly, not inclined to phone & wait for hours for verbal help!

it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

@bt_uk According to the automated phone call just recieved, my BT internet will be disconnected shortly due to people accessing my account without permission. Hung straight up. This is me reporting the problem to you. Thanks.

@UKMetsOnline @Mets @Yankees @btsport @MLBTV @SNYtv @mlbatbat @wcbs880 @Lez_Mets Gutted the game has been called 🤬 To make it worse it’s pouring down here as well I hate the rain 😩

Anyone who is into being violated by their broadband service provider, contact @bt_uk’s customer service! Grotesque! Insane! Kafka-esque!

Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

@Kelvin_Tatum @SpeedwayGP @btsport Lindgren.... cheats never prosper 😂

@btsport **** off with your freezing live stream. I’m trying to watch #BARLFC

@threeredkings No they won’t- @btsport @bt_uk has no issue charging for 24 / 7 WiFi & delivering 16/7 service but offering an upgrade to get a refund when service fails.

@btsport please sack Peter Walton now. The guy is a complete an absolute moron and backs up everything that is bad about VAR. all 4 pros in the studio know it so please do not give the **** airspace. Its pathetic.

@tommyhill33 @btsport @btsportmotogp I am EE mobile phone network and got it for £5 a month on 3 devices just down load the app to the tv and sign 👍👍👍👍 or use a laptop and usb to hdmi lead to the tv 👍👍👍 a

Over a month now without telephone line. @bt_uk case manager is Liam, but despite my calls no callback to say sorry, or what’s happening. Appalling service from @BTCare @bt_uk

@btsport **** your app player, missing the last 20 mins with some bullshit error code

@btcare it’s now over 2months since I was promised a free amazon echo dot as part of renewing my broadband contract in Nov 2018. Despite numerous phone calls & asking for a complaint to be loaded I still do not have the dot nor any response to my complaint. Come on bt.

@BTCare Hi. It says service seems ok but my super fast broadband is much slower than usual

@btsport so useless this season, and for that reason I may cancel my @virginmedia TV 😕

As per usual @btcare @bt customer service sucks. Had an appointment the cancel it with no notice. Been on hold for 15 mins with no update.

@TonyAdams @btsport You should have got down there and pulled the shirt back on

Sorry but criticism when due why is it that every time I want to watch @btsport when I am away from home there is always some sort of issue! Always some sort of fault code I need to remember and always an issue. It is just not good ebough @bt_uk

Just signed up for @btsport with a @Wowcher code. My word what a tortuous procedure made worse by bulshy Customer Services. Susan in Warrington was not interested in my feedback either. #poorcustomerservice #notimpressed

Here @BTCare @bt_uk @btbusinesscare doing what they do best! As they cannot solve the problem or answer to the customer (me) they prefer to disappear!!! Great behaviour 👍🏻

This should have been done Monday when I reported the problem. No Wednesday end of the day leaving my comknag without phone line and intenerendo for 3 full days! @btbusinesscare what are you planning to do to compensate me for the days lost! Please facts not more excuses!!

@btbusinesscare I just sent a quick recap, hopefully you can fix the problem and find the way to compensate me for being without phone line and internet for nearly a week!!

@btbusinesscare after nearly a week of complaints and me being without phone line or internet @bt_uk just inform me that I need to ask you to help!! Can someone from BT deal with the problem ASAP and stop finding excuses!!

@BTCare Hi. I used to be a BT fibre customer but I found even the fastest BT internet speeds to be far too slow when compared to other services.

@BTCare I’ll call customer services in the morning because this is getting ridiculous. Speeds are < 5mbps. This includes wired connections too.

@BTCare Signal booster problem. Had the email instructions to reconnect. Still doesn’t work

@BTCare All blue on wireless. Internet not so much the issue as the TV. Paying for HD, near full package and channels constantly glitchy or simply dont work. Terrible #CustomerExperience tied into a horrible contract

@BTCare Happens across all channels every day and night. Router is connected to the box via the plug bridge and even the download speeds are abnormally slow. Please have someone contact me to cancel today.

@BTCare don’t really give you much for loyalty, been with them for 4 or 5 years I think, moved house last year and had to sign up for 18 months because i was moving, have to cancel my contract again as moving and they are charging me £124, won’t be back again. #thanks #bt @bt

@bt_uk So my phone line doesn't work my internet keeps going down my online reporting is ignored and yet you keep expecting me to pay for this non-service #btcustomerservice

Watched the first half of #GENLIV on @btsport , commentary team hadnt a clue what was going on, second half on @VMSportIE and @DaveMcIntyreIRL , what a difference... BT truely awful...

@samwindrim @btsport Are you still drinking that kiskadee shit or are you on the real shit 😁

Not sure whether to cry, shout, swear or all 3. Apart from ineptitude of the highest degree, @BTCare show complete and utter lack of regard or empathy when dealing with issues arising from #dementia I will be taking my story to @ofcom @DementiaUK @alzheimerssoc @BBCWatchdog

@bt_uk Complaint number is VOL013-428892707752 advise why no one called me back as agreed after the no show and if my appointment on Friday is happening or if they will also cancel it without explanation.

@jaysaintsfc @BTSportBoxing @btsport @Tyson_Fury @WWE He also needs to let that cut he sustained heal properly (WWE probably won’t help) but he’s doing all the right things

The @btsport app is ******* dog shit

Oh @BT_UK, I'm begging you, stop showing that advert with the opening paras from A Tale of Two Cities. That is the absolute WORST annoying drivel, and that's saying plenty from Dickens. #amwriting

@StrudwickM @YouViewSupport @bt_uk I’ve posted on the Sony community, contacted @itvhub and tried calling Sony direct - no answers. I’ll take the telly back to @curryspcworld for a refund if I can’t fix it 😢

@btsport @btsportfootball Can someone tell Martin Keown that if he is gonna commentate he should learn players names. Who ******** is Lovrens...