BT (British Telecom) Outage in Skewen, Neath Port Talbot, Wales

@bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator

@bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke

@bt_uk there is either a problem outside or with the white box so until it's fixed dont expect money off me it's got to be the white box

@bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave

@bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave

@chelleybaby73 @ITVWales @bt_uk The mobile phone signal is generally good. But if I need to download important files I connect my computer to my phone rather than use @bt_uk internet. Never been able to get it consistent in spite of many calls with @BTCare

@chelleybaby73 Always nice to be on @ITVWales. Had a few technical issues mainly due to poor @bt_uk internet. But we managed to get it done in the end.

@RonsTwo My @SkyUK broadband has been so bad I have had to buy a mobile broadband package. Cannot wait until 1st June when I go to @bt_uk broadband and 900mb !!

My Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT

@kadyn25141054 @carolynharris24 @btsport Yup cancel the DD and talk to them when all this is over.

Well done @bt_uk you’re an absolute joke! Not only do you never give me the speed you promise, the service is so intermittent I have to ask, what is the point. Settled down to watch champions league only for the broadband to go down again!! #worstprovider

@JonyWestwood @btsport Watched it last week, never realised how good he had been. What a player 👏👏

@bt_uk @MarcAllera can you please extend my thanks to Heather in Newcastle who has resolved my TV issue. She sorted it in 5 minutes and was excellent. Offshore who I spoke to last week were useless & spent 40 minutes not solving the issue and closed my complaint without contact.

@DarronDupre @WelshAmbulance @NHSDirectWales @bt_uk Thanks for your kind words. Sadly I saw many who were in the wrong place - whether they were sent there incorrectly - as I believe we were or just through poor choices. All staff were working hard and actively looking for solutions.

@WelshAmbulance @NHSDirectWales @bt_uk Unfortunately referred to Morriston ED so currently waiting. All staff working as hard as possible but crazy down here.

@BTGroup @bt_uk I have had huge problems with my internet for many months. It has resulted in the road being dug up, new cables put in and a new hub. The customer service I received from Gurleen in the Leicester office has been 1st class. She cared. Many thanks to her!

@bt_uk guess what it's not working again !!!!!!!!!!!

@btsport panel very poor its clear and obvious error. As Crouchy says falling over before contact so no penalty should be awarded.

@bt_uk Internet still down fault reported 6 days ago engineer came today says another 2/3 days absolute joke of a customer service all the promises made on TV adverts are a myth can't wait to get out of this contract !!! Thanks again BT

@ufc @UFCEurope @btsportufc @bt_uk @btsport there's a very good reason that people illegally stream events like this. I specifically came back to BT for UFC when the regained, 2nd event on PPV in two months. Very very poor. I was told the last even was a one off 🤔 #cancelling

@bt_uk is the worst. Can’t even play warzone or Fifa without lagging out🤔🤬

@bt_uk Feel like Lidl or netto would offer a better internet service that you!

@bt_uk No engineers came today - no confirmation if they will come tomorrow. What a way to treat customers during this time @bt_uk @BTCare @OpenreachHelp

@bt_uk I’m getting sick of the rubbish service in South West London, sort it out

@bt_uk It never solves the problem, and with the current situation I would rather that everything was 100% guaranteed working at the exchange end before we let anyone else into the house. When EVERYTHING else has been ruled out, then we would be consider an engineer in the house. Thanks

@bt_uk Hi after numerous dropouts, poor up and download speeds I’m at the end of my tether. I’m working from home and rely on my internet. All of your diagnostics say there’s no fault, yet I can’t even open the recent email from you about my bill... please advise

Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬

@bt_uk @Tnulty95 I think if you’re going to search BT and reply to customers tweets it should be to see how you can help, not to see how you can make us look stupid by asking irrelevant questions! You guaranteed 50mbps and we are getting 5!!

@bisping @btsport Damn keeping Gastelum in there too

I swear to **** @bt_uk I've literally just had an engineer out like 2 months ago this is not the time for my wifi to be ******* up