BT (British Telecom)

BT (British Telecom) Outage Report in Preston, Lancashire, England

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The latest reports from users having issues in Preston come from postal codes PR5, PR1 and PR2.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Preston, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Preston, Lancashire, England 12/16/2025 11:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Preston, Lancashire, England

The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Southport, Preston, Poulton-le-Fylde and Chorley.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomSouthport Wi-fi
United KingdomSouthport TV
United KingdomBlackburn Internet
United KingdomBlackburn E-mail
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

  • KerryM811 K e r r i (@KerryM811) reported from Horwich, England

    @bt_uk Hi, my internet is running painfully slow - I’ve done a speed test that’s coming back at 32, but I can’t connect on my devices, also whilst watching Netflix/Prime it’s buffering. Could you arrange a booster for me so I can give that a try before finding a new provider?

  • storm_imaging Craig Cooke (@storm_imaging) reported from Adlington, England

    @bt_uk hi. I moved home and had my services transferred. No problem. Today I have received an email saying I will be charged for ending the contract early and received another email about returning kit?

  • tonyknowles36 Tony Knowles (@tonyknowles36) reported from Blackburn, England

    @jimwilkz @btsport Worst part of it is Glenn McGrath attempting to be nice and gracious when talking about England. Jeez, he was the biggest 'Pommie' basher of them all!

  • franners82 frances whitehead (@franners82) reported from Garstang, England

    I thinking finding a needle in a haystack would be easier than finding the login page to watch #btsport online @btsportfootball @btsport #impossible #bestkeptsecretever

  • MrsW64242123 @MrsW (@MrsW64242123) reported from Penwortham, England

    @BTCare any indication When customer access to email will be restored?

  • Howardmicks Howard Saurin (@Howardmicks) reported from Preston, England

    @btsport @SkyHelpTeam bt sports ultimate ?? On sky really...Big let down could at least update your customers what's going on......disgrace

  • storm_imaging Craig Cooke (@storm_imaging) reported from Adlington, England

    @bt_uk hi, I’ve had an ongoing issue with a home move since last week. Apparently it’s being dealt with - this morning I’ve just received an email asking if I want the move cancelled. I don’t. I’m in the property. I’ve been messaging about this for some days now.

  • LynLawrensonCNS LynLawrenson (@LynLawrensonCNS) reported from Pilling, England

    @bt_uk Outage but for how long??

  • savigar_michael Michael savigar (@savigar_michael) reported from Leyland, England

    @TheRunningManZ @OpenreachHelp @bt_uk I remember when we had them down our street I had internet problem even though iam with plus net .

  • LynLawrensonCNS LynLawrenson (@LynLawrensonCNS) reported from Pilling, England

    @bt_uk what's happening with broadband in PR3 ?? Outage seems likely

  • samihowarth sami (@samihowarth) reported from Brinscall, England

    @bt_uk Not very helpful as that’s for broadband and phone line. I have no signal on my mobile phone?

  • thewolstencroft Michael Wolstencroft (@thewolstencroft) reported from Southport, England

    Been without broadband for a month, BT complaints team meant to ring today before 14:30 obviously no call. Currently on hold for 15 minutes. Absolute joke of a service @bt_uk

  • matthornby MattH (@matthornby) reported from Blackburn, England

    @bt_uk who do we contact to sort out the phone line at my Grandma's house, a building site next to hers has brought the wire down. She has been off since last Wednesday, had 2 engineers here and still hasn't been reconnected!! Also told to cancel her holiday

  • MrsW64242123 @MrsW (@MrsW64242123) reported from Penwortham, England

    @bt_uk hi any indication when customer access to br email will be restored?

  • mister__roy Roy Bayfield (@mister__roy) reported from Ormskirk, England

    @bt_uk They're still coming thick and fast. Is there a possibility of a human intervention to stop them? I will happily cancel the upgrade if that what it takes to end the pestering.

  • MikeNolan Michael Nolan (@MikeNolan) reported from Burscough, England

    Ordered @bt_uk broadband at the start of December with an installation date of 11 January. Not great but understandable in current circumstances. Just had text message saying new activation date is 8 March. Very poor.

  • BaptistBecker1 Spezza (@BaptistBecker1) reported from Southport, England

    Just seem a few snippets from the @btsport punditry panel after the game last night. Thank **** I was at anfield and not listening to that

  • sgx12 Stuart Graham (@sgx12) reported from Longridge, England

    @bt_uk hi, is there an issue accessing subscription internet channels on BT TV. I have VIP package on 2 MyView boxes, both are showing status as connected to internet, however I cannot access any subscription channels (I.e. Now TV, BT Sports) on either box. Help?

  • storm_imaging Craig Cooke (@storm_imaging) reported from Adlington, England

    @bt_uk Well, it looks like I’m getting a new account set up. No idea why as I have correspondence to the new address about my move. As long as I don’t lose service.

  • jdnwils Jordan Wilson (@jdnwils) reported from Walton le Dale, England

    @btsport going on about Randolph like he's never played football before. Pretty sure he's an international and has bags of premier league experience. @themoderndaygk what do you think?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • jmlovesrock jmlovesrock (@jmlovesrock) reported

    @bt_uk The engineer was really good and contacted you to sort this out but we are understandably disappointed that although you were aware of the problem you have stopped his existing service and switched him to one he can't currently can't use.

  • mstarmatt M (@mstarmatt) reported

    @bt_uk The WiFi remains connected but the service isn’t there. It’s not a problem with it being in an extension lead. I’m not sure about the lights as I’m in a different room in the house. How about you investigate the issues with the service that you’re failing to supple?

  • MacKodi Mac (@MacKodi) reported

    @bt_uk Worst customer service I've ever experienced if I'm being perfectly honest with you 🤦

  • kev_heath Kevin (@kev_heath) reported

    @bt_uk Just to let you know, I can’t watch anything on the Amazon prime app either?! So that’s BritBox and prime not working

  • mstarmatt M (@mstarmatt) reported

    @Langworthy_47 @bt_uk It probably has more customer service skills than some companies… #BritishTeleCON

  • Ozzo76 Owen Loughran (@Ozzo76) reported

    As much as a draw keeps us in the frame to qualify the overall performance was nearly as bad as the dipperpool game a better team wudv beat us easily really can't see it getting any better @Malachians @btsport @mrjakehumphrey.

  • mlashmar77 Mike Lashmar (@mlashmar77) reported

    @bt_uk Experian and Equifax both tell me that BT should update to correct the file as the data owner, rather than subject me to a lengthy complaint process that lasts 4-6 weeks. Seems unfair that I’m penalised through no fault of my own.

  • Mb27p_EU Matty (@Mb27p_EU) reported

    @bt_uk Considering I’m already paying for 900mb.. no, no i will not be upgrading. Never had this issue with Virgin unfortunately

  • PaulAll89224978 Paul Allen (@PaulAll89224978) reported

    @bt_uk upgraded to BT Halo3+ 17/10 failed 27/10 resolved 1/11 failed again 3/11. Need my landline connection no mobile signal very disappointed with my digital landline connection as it doesn’t work. Pls sort it BT

  • SeanCro32891966 Sean Cronin (@SeanCro32891966) reported

    @bt_uk Appalling service from BT. Switch my BB of for some reason and now looking at 10 days before it’s back on.