BT (British Telecom)

BT (British Telecom) Outage Report in Pontarddulais, City and County of Swansea, Wales

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Pontarddulais, City and County of Swansea, Wales 12/05/2025 01:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontarddulais, City and County of Swansea, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Carmarthen, Llanelli, Neath and Swansea.

Loading map, please wait...
City Problem Type Report Time
United KingdomCarmarthen Phone
United KingdomLlanelli Internet
United KingdomLlanelli Internet
United KingdomNeath TV
United KingdomNeath Internet
United KingdomNeath Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • leannemrichards Leanne Richards (@leannemrichards) reported from Bishopston, Wales

    @bt_uk My elderly Mum receives 3-4 scam calls a day on her BT land line. Registered with TPS but it doesn't stop them. Do you offer any type of call screening service to stop these unsolicited calls please?

  • Racingdanny8 Daniel rees (@Racingdanny8) reported from Cwmafan, Wales

    My Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT

  • stuartd32 stuart davies (@stuartd32) reported from Pen-y-groes, Wales

    @bt_uk can you please tell me why I’m paying for a broadband service that keeps dropping ever few hours? Can someone please help

  • jessicaharries 𝙹𝚎𝚜𝚜𝚒𝚌𝚊 𝙷𝚊𝚛𝚛𝚒𝚎𝚜 (@jessicaharries) reported from Llanelli, Wales

    @bt_uk Hi 😊 we have recently signed up with yourselves. Our internet was cancelled by Sky before you set us up so we have been left without. I spoke with someone on chat last night who advised I need to call to activate the service remotely but I understand you’re very busy as

  • PAULREES10 PAUL REES (@PAULREES10) reported from Pontarddulais, Wales

    @JonyWestwood @btsport Watched it last week, never realised how good he had been. What a player 👏👏

  • mrjpbutler James Butler (@mrjpbutler) reported from Dunvant, Wales

    have watched better streams than this, fix it asap @btsport or switch off the commentary completely #btsport

  • welshgje Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, Wales

    Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

  • steveirv39 Steven (@steveirv39) reported from Dyffryn Clydach, Wales

    Anyone else’s sound not working on the spurs game @btsport sort it out for **** sake mun

  • Andrew_Lewis_11 Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales

    @bt_uk so just I’m settling down to watch the Liverpool Aston Villa game my Internet has decided to play up. Now I’m in a guaranteed 100mb do it they pay me £60 per day. Funny when I do a speed test it’s ok, but the whole house is Internet down!

  • CelticWarrior_3 Tony Sharpe 🍺🎤🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿🤘🏻 (@CelticWarrior_3) reported from Swansea, Wales

    @iwanwroberts Yeah 💯 very poor from @btsportfootball @btsport

  • Andrew_Lewis_11 Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales

    Well done @bt_uk you’re an absolute joke! Not only do you never give me the speed you promise, the service is so intermittent I have to ask, what is the point. Settled down to watch champions league only for the broadband to go down again!! #worstprovider

  • noonanwales mike noonan (@noonanwales) reported from Port Talbot, Wales

    @btsport got to say it’s one of the worst commentary I have ever heard in this Man City /Swansea game especially Martin Keown so one sided and hasn’t done any research on Swansea what so ever Poor

  • Andrew_Lewis_11 Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales

    @bt_uk funny how when I run MY BT app it never says the speed is too low and I’m always in my guaranteed download and upload but when I run it with other tests including bt wholesale they never achieve the speeds especially when we are having issues in house!!! Guaranteed Con!

  • Davetails David Taylor (@Davetails) reported from Aberavon, Wales

    @kadyn25141054 @carolynharris24 @btsport Yup cancel the DD and talk to them when all this is over.

  • Andrew_Lewis_11 Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales

    @bt_uk So you really make my life hard!! Internet so slow son constant complaining. I should be on 150MB download and nobody else online!! Reboot of router, changes ip subnet so nothing works! Reboot again changes router IP address!! Can’t even open app. But I still guess you say all ok

  • paulpottsmusic Paul Potts (@paulpottsmusic) reported from Aberavon, Wales

    @chelleybaby73 Always nice to be on @ITVWales. Had a few technical issues mainly due to poor @bt_uk internet. But we managed to get it done in the end.

  • Babyeh66 Helen Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Babyeh66) reported from Swansea, Wales

    @SharpHomeUK I have a Sharp Smart TV - please tell me how I can get the @btsport app as I am a new BT Sport customer through @EE I cannot find the app in the TV’s app list, thank you.

  • waynecater1 Wayne Cater (@waynecater1) reported from Ammanford, Wales

    @btsport are an absolute shower! Have to wait up to 7 days on a call back resolve an issue. And it’s all because of their bloody app update. Idiots. Still take our money tho!! Careful bout signing up to them People. It’s Ongoing months now! Missed so much sport I’ve paid for.

  • johneds53 Sonny Jim (@johneds53) reported from Carmarthenshire, Wales

    @bt_uk why is it that we are unable to speak to anyone to report a fault. I have an elderly aunt who is currently shielding who has no access to the internet and unable to receive or make a call. Can someone contact me please to report this absolutely terrible customer service.

  • paulpottsmusic Paul Potts (@paulpottsmusic) reported from Aberavon, Wales

    @chelleybaby73 @ITVWales @bt_uk The mobile phone signal is generally good. But if I need to download important files I connect my computer to my phone rather than use @bt_uk internet. Never been able to get it consistent in spite of many calls with @BTCare

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • TheSummats Colin Bagley (@TheSummats) reported

    On holiday in Italy and Just wondering why I’m not allowed to watch the game on my BT Sport app, pay a fortune for the service, it’s clearly my login. Can someone on BT sport explain. Cheers #btsport #SheriffManchesterU

  • rashmiiiiiC Rashmiiiii 🔴⚪⚫ (@rashmiiiiiC) reported

    @UtdPlug @btsport Never getting back in!!!

  • kick_in_grass James Ryddel (@kick_in_grass) reported

    @ManUnitedZone_ @venkat_l @btsport So much nonsense being spouted by utter half-wits. Let’s look at those three defeats shall we? BHA: De Gea started where he was to continue against Brentford by causing utter calamity with his rank bad distribution in the first minute by giving Dalot the ball. Worse was to follow

  • LuvFB_HateFifa LC (@LuvFB_HateFifa) reported

    Terrible pitch. Overly picky ref. A Sheriff team lacking belief. A Man Utd lacking intensity. No atmosphere. All made for an extremely dull match. #btsport #SHEMUN #EuropaLeague

  • ellllss_ Ellie 🌻 (@ellllss_) reported

    @bt_uk I didn’t have the patience to tweet back, I finally managed to get through again on the phone and an engineer is apparently coming tomorrow morn to fix it, will believe it when I see it

  • kick_in_grass James Ryddel (@kick_in_grass) reported

    @ManUnitedZone_ @venkat_l @btsport Against Real Sociedad, Ten Hag had said he wanted to win but then he started with a much changed engine room and he inexplicably subbed Eriksen - Utd’s best player on the night. Utd lost due to the ref awarding an awful penalty. But let’s ignore that and just blame Maguire.

  • Kendo1_ Graham Kennedy (@Kendo1_) reported

    @virginmedia Well you lost a customer I had been a customer back in 2015 moved home virgin wasn’t in my area was excited to get it only for the mess above to happen, end of the day if you treat people rite you keep them. Sadly I hope @bt_uk come to my area.

  • tristanjt Tristan (@tristanjt) reported

    @bt_uk hello, just checked out BT TV box and all of our recordings have been wiped. This isn’t something we’ve done manually; are any other users reporting a similar issue?

  • Claytoncast Paul Clayton. (@Claytoncast) reported

    @bt_uk When i try to log into the app - i cant access bills and I;m trying to end my service. Tried several browsers but no access

  • Martin_C_Atkin Martin Atkin (@Martin_C_Atkin) reported

    @bt_uk When you factor in that you are a telecoms company it might not be an exaggeration to say that you have the worst app and website in the entire commercial world. Absolutely useless for achieving, well, anything at all related to my account really.