BT (British Telecom) outages and service status in Pontarddulais, Wales
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Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Pontarddulais, including 0 direct reports.
- The most common problems reported in this area mention Phone.
- Phone (100%)
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontarddulais, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Pontarddulais, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Llanelli
|
Phone | 30 days ago |
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BT (British Telecom) Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
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Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales@bt_uk So you really make my life hard!! Internet so slow son constant complaining. I should be on 150MB download and nobody else online!! Reboot of router, changes ip subnet so nothing works! Reboot again changes router IP address!! Can’t even open app. But I still guess you say all ok
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Rachel Roberts (@rachrob1987) reported from Swansea, Wales@btsport sort the sound out on bt box office. Didn’t have this issue when it was on by sport 🤬
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Tony Sharpe 🍺🎤🦢🏴🤘🏻 (@CelticWarrior_3) reported from Swansea, Wales@iwanwroberts Yeah 💯 very poor from @btsportfootball @btsport
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Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, WalesWell done @bt_uk you’re an absolute joke! Not only do you never give me the speed you promise, the service is so intermittent I have to ask, what is the point. Settled down to watch champions league only for the broadband to go down again!! #worstprovider
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Marc Teesdale (@Marct009) reported from Swansea, Wales@ufc @UFCEurope @btsportufc @bt_uk @btsport there's a very good reason that people illegally stream events like this. I specifically came back to BT for UFC when the regained, 2nd event on PPV in two months. Very very poor. I was told the last even was a one off 🤔 #cancelling
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David Taylor (@Davetails) reported from Aberavon, Wales@kadyn25141054 @carolynharris24 @btsport Yup cancel the DD and talk to them when all this is over.
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Daniel rees (@Racingdanny8) reported from Cwmafan, WalesMy Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT
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James Butler (@mrjpbutler) reported from Dunvant, Waleshave watched better streams than this, fix it asap @btsport or switch off the commentary completely #btsport
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Will Jones (@WillJones15) reported from Swansea, Wales@bt_uk @MarcAllera can you please extend my thanks to Heather in Newcastle who has resolved my TV issue. She sorted it in 5 minutes and was excellent. Offshore who I spoke to last week were useless & spent 40 minutes not solving the issue and closed my complaint without contact.
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Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales@bt_uk funny how when I run MY BT app it never says the speed is too low and I’m always in my guaranteed download and upload but when I run it with other tests including bt wholesale they never achieve the speeds especially when we are having issues in house!!! Guaranteed Con!
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Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported from Swansea, Wales@bt_uk Our broadband has been cut off apparently my dad called up this morning so fix it but I don’t think he did tbh. I just want to know if he has.
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jasey (@llangyjack) reported from Port Talbot, Wales@bt_uk guess what it's not working again !!!!!!!!!!!
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Laurence Carpanini (@lcarpanini) reported from Reynoldston, Wales@bt_uk Yes apparently there is a service issue. No restoration estimate on the website. I am working from home on 4G which is not ideal. Light is purple on the hub
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Gaynor Madoc Leonard (@MadocLeonard) reported from Carmarthenshire, Wales@Englishomestead @bt_uk My mother gets calls from a woman telling her the phone will be cut off. Yesterday the woman said mum owed £600. Mum pays monthly by direct debit, never more than £23!
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catherine lewis (@CathLew13) reported from Llanelli, Wales@bt_uk 6th call in 2 days from BT openreach. Today Kevin said I had internet connection problems. Told him he a scammer. We talked over each other a bit & then he said "You will lose your internet connection you f***ing *****"!!! I think BT should send Kevin on a PR course!😂
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Paul Potts (@paulpottsmusic) reported from Aberavon, Wales@chelleybaby73 Always nice to be on @ITVWales. Had a few technical issues mainly due to poor @bt_uk internet. But we managed to get it done in the end.
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Wayne Cater (@waynecater1) reported from Ammanford, Wales@btsport are an absolute shower! Have to wait up to 7 days on a call back resolve an issue. And it’s all because of their bloody app update. Idiots. Still take our money tho!! Careful bout signing up to them People. It’s Ongoing months now! Missed so much sport I’ve paid for.
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Andy Jones (@andyj7) reported from Skewen, Wales@btsport panel very poor its clear and obvious error. As Crouchy says falling over before contact so no penalty should be awarded.
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Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, WalesAnyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kenta (@nemurikyosirou) reportedHello @bt_uk. I cancelled my broadband service BEFORE activation and within the cooling-off period. However, I’ve been incorrectly charged £33.99. This is unacceptable. If this isn't refunded immediately, I will escalate this to the Communications Ombudsman. Account number is
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RaeRubyRae (@RaeRubyRaeK) reported@bt_uk You do sell customer info and I can prove it! So I can’t use the app unless I give you my mobile number is that what you’re telling me? There’s no other option?
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Amy Lou (@Lashes_N_Ink) reported@bt_uk why do your representatives feel it is ok to hang up on elderly customers? I’ve been helping my nan with internet, told 2 different stories, didn’t show up on installation date, then told can’t do it because of careline, £95 offer revoked. Disgusting behaviour!
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Tracy Kydd (@injuredcyclist_) reported@bt_uk Have called them and they can't help me they keep saying to reset the router but fault is outside and I would like it fixed as bt broke it so please fix it
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Scott Weller (@ScottWeller1974) reported@bt_uk Why are you holding me to a contract you can’t even provide the service for ?
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David Sinfield (@omotforest) reportedDear @bt_uk You do not have my consent to install anything on my property. If it is free, it cannot be for my benefit. It's for yours. If it's cheaper for you, you can give me a share of your savings. I had no choice over the digital voice downgrade. @openreach will have to trespass to install it. If it is a condition of receiving service, say so and I will seek alternatives. (@Starlink or 5g) Is it on the T&C's? A letter is on its way to your registered address. David Sinfield.
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Graeme Davis (@GraemeDavis) reported@bt_uk Thanks for responding. The situation is crazy. I just want to cancel and not rebook an engineer visit. It should be simple. But instead spend an age on the phone and escalate? It’s disproportionate for a simple task.
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Graeme Davis (@GraemeDavis) reported@bt_uk Thanks for this @bt_uk - i did manage to speak to a BT *human being* and the problem is outside my home, BUT the process has triggered BT to book a fourth appointment to connect me to fibre. I’ve had three engineers who say it is impossible - Grade 2 listed house in a conservation area; cables would need multiple way leaves, no practical cable access to my house which is permitted by Grade 2, difficulty of routing inflexible cables once inside. I’ve accepted this, fibre cannot be installed to my home. How do I cancel the engineer and not rebook the engineer appointment which has been set up? There appears to be a lock on the system where it can only be rebooked even by BT; cancellation is absolutely impossible. Should I try a letter? Any phone process doesn’t work as operatives are not authorised to cancel but can only rebook.
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Archi (@ArchiToolkit) reported@bt_uk This issue is not specific to my account. It's a bug on your website.
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Stockport871 (@stockport871) reported@bt_uk Been over 7 days since team manager Dan promised me a same day call back due to multiple huge errors on your part, any idea what’s happening?