BT (British Telecom)

BT (British Telecom) Outage Report in Pontarddulais, City and County of Swansea, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Pontarddulais, City and County of Swansea, Wales 02/08/2026 05:05

February 08: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontarddulais, City and County of Swansea, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Swansea, Neath, Llanelli and Burry Port.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Internet
United KingdomNeath Internet
United KingdomLlanelli Internet
United KingdomBurry Port Internet
United KingdomSwansea Internet
United KingdomCarmarthen Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • Davetails David Taylor (@Davetails) reported from Aberavon, Wales

    @kadyn25141054 @carolynharris24 @btsport Yup cancel the DD and talk to them when all this is over.

  • CathLew13 catherine lewis (@CathLew13) reported from Llanelli, Wales

    @bt_uk 6th call in 2 days from BT openreach. Today Kevin said I had internet connection problems. Told him he a scammer. We talked over each other a bit & then he said "You will lose your internet connection you f***ing *****"!!! I think BT should send Kevin on a PR course!😂

  • WillJones15 Will Jones (@WillJones15) reported from Swansea, Wales

    @bt_uk @MarcAllera can you please extend my thanks to Heather in Newcastle who has resolved my TV issue. She sorted it in 5 minutes and was excellent. Offshore who I spoke to last week were useless & spent 40 minutes not solving the issue and closed my complaint without contact.

  • rachrob1987 Rachel Roberts (@rachrob1987) reported from Swansea, Wales

    @btsport I’ll be expecting a refund for BT box office the sound is shit!! 🤬🤬

  • rachrob1987 Rachel Roberts (@rachrob1987) reported from Swansea, Wales

    @btsport sort the sound out on bt box office. Didn’t have this issue when it was on by sport 🤬

  • kiebenson Kieran (@kiebenson) reported from Swansea, Wales

    @WelshAmbulance @NHSDirectWales @bt_uk Unfortunately referred to Morriston ED so currently waiting. All staff working as hard as possible but crazy down here.

  • lcarpanini Laurence Carpanini (@lcarpanini) reported from Reynoldston, Wales

    @bt_uk Yes apparently there is a service issue. No restoration estimate on the website. I am working from home on 4G which is not ideal. Light is purple on the hub

  • SianRhian Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported from Swansea, Wales

    @bt_uk Our broadband has been cut off apparently my dad called up this morning so fix it but I don’t think he did tbh. I just want to know if he has.

  • llangyjack jasey (@llangyjack) reported from Llangyfelach, Wales

    @bt_uk Internet still down fault reported 6 days ago engineer came today says another 2/3 days absolute joke of a customer service all the promises made on TV adverts are a myth can't wait to get out of this contract !!! Thanks again BT

  • rapcolumbo les (@rapcolumbo) reported from Llanelli, Wales

    @MikeBubbins @btsport Ah right. Never had a BT box.

  • Andrew_Lewis_11 Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales

    Well done @bt_uk you’re an absolute joke! Not only do you never give me the speed you promise, the service is so intermittent I have to ask, what is the point. Settled down to watch champions league only for the broadband to go down again!! #worstprovider

  • Marct009 Marc Teesdale (@Marct009) reported from Swansea, Wales

    @ufc @UFCEurope @btsportufc @bt_uk @btsport there's a very good reason that people illegally stream events like this. I specifically came back to BT for UFC when the regained, 2nd event on PPV in two months. Very very poor. I was told the last even was a one off 🤔 #cancelling

  • paulpottsmusic Paul Potts (@paulpottsmusic) reported from Aberavon, Wales

    @chelleybaby73 Always nice to be on @ITVWales. Had a few technical issues mainly due to poor @bt_uk internet. But we managed to get it done in the end.

  • PAULREES10 PAUL REES (@PAULREES10) reported from Pontarddulais, Wales

    @JonyWestwood @btsport Watched it last week, never realised how good he had been. What a player 👏👏

  • Racingdanny8 Daniel rees (@Racingdanny8) reported from Cwmafan, Wales

    My Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT

  • Freshbites_ FreshBites Ammanford (@Freshbites_) reported from Ammanford, Wales

    Anyone eles BT broadband down, ours has been down since yesterday morning. As a result of this we are very sorry we cannot accept card payments at the moment. Very sorry for any inconvenience. @btbusinesscare @bt_uk

  • andyj7 Andy Jones (@andyj7) reported from Skewen, Wales

    @btsport panel very poor its clear and obvious error. As Crouchy says falling over before contact so no penalty should be awarded.

  • MadocLeonard Gaynor Madoc Leonard (@MadocLeonard) reported from Carmarthenshire, Wales

    @Englishomestead @bt_uk My mother gets calls from a woman telling her the phone will be cut off. Yesterday the woman said mum owed £600. Mum pays monthly by direct debit, never more than £23!

  • llangyjack jasey (@llangyjack) reported from Port Talbot, Wales

    @bt_uk guess what it's not working again !!!!!!!!!!!

  • jessicaharries 𝙹𝚎𝚜𝚜𝚒𝚌𝚊 𝙷𝚊𝚛𝚛𝚒𝚎𝚜 (@jessicaharries) reported from Llanelli, Wales

    @bt_uk Hi 😊 we have recently signed up with yourselves. Our internet was cancelled by Sky before you set us up so we have been left without. I spoke with someone on chat last night who advised I need to call to activate the service remotely but I understand you’re very busy as

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • simon_d_fenton Simon Fenton (@simon_d_fenton) reported

    I get so many robot sales calls on @BTCare landline & no amount of blocking works. Scammers have many BT numbers (all with STD codes - diff one each time). BT can't do anything to help. And yet... these numbers are allotted to scammers ... by BT! Bye bye landline.

  • waynechivers1 Wayne (Wazza) Chivers (@waynechivers1) reported

    @bt_uk The engineer is only doing the phone line, what about the rest of it. I am not paying a penny until I have full service, then as I said I am only paying half.

  • lroyhayes Roy Hayes (@lroyhayes) reported

    Can someone @bt_uk explain why I have had broadband outages for a whole week in central Watford? Awful service.

  • ToxicAngel84 Just Nicki (@ToxicAngel84) reported

    @bt_uk I am absolutely sickened that a company as big as your will not do anything to help a person who can’t afford to pay £40 a month for a crap service instead just threaten them that if they switch supplier you will fine them and possibly take them to court SCUM!!

  • queen_emjay EmJay💙 (@queen_emjay) reported

    @bt_uk @Tammah17 Absolute joke of a service

  • KathyPearson1 Kathy Pearson (@KathyPearson1) reported

    @bt_uk Well another day wasted #annoying 19/03Email changing start date for broadband to 22/03 txt msg saying engineer will visit between 8am and 1 pm on 19/03. On 21/03 txt msg service will be up and running on 22/03. It wasn’t #nobroadband. @bt_uk what on earth is going on?????

  • MillerRufc99 Miller (@MillerRufc99) reported

    @SkySportsNews Couldn't care less, think it's time to cancel my sky sports subscription and get @btsport

  • PodcastWtdty What They Don't Teach You podcast (@PodcastWtdty) reported

    @bt_uk Sorry if I wasn't clear. I meant work video conference calls. I'm having issues with my 12-month BT WiFi hotspot contract. Please help! 🙏

  • knightxxxl Kevin Knight  (@knightxxxl) reported

    Well that’s @skytv cancelled, can’t believe after 18 years of being a customer with them that they can’t do better than @bt_uk for a tv package?

  • Tammah17 Tammah (@Tammah17) reported

    @bt_uk I have and have been promised a call back from a manager. I’m disgusted it has had to reach this point. Not your fault personally Luke but I shouldn’t have to make 7 phone calls and 4 engineer appointments, time out from my work day, to still have zero resolution.