BT (British Telecom) outages and service status in Pontarddulais, Wales

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontarddulais, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontarddulais, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Carmarthen, Llanelli, Swansea, and Port Talbot.

City	Problem Type	Report Time
Carmarthen	Internet	2 days ago
Llanelli	E-mail	14 days ago
Swansea	E-mail	14 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

• 
  Andrew Lewis (@Andrew_Lewis_11) reported 57 seconds ago from Ammanford, Wales

  @bt_uk So you really make my life hard!! Internet so slow son constant complaining. I should be on 150MB download and nobody else online!! Reboot of router, changes ip subnet so nothing works! Reboot again changes router IP address!! Can’t even open app. But I still guess you say all ok

• 
  Claire 💙🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@smithymanderz) reported 4 minutes ago from Pontyberem, Wales

  @bt_uk can anyone help with our broadband order? Over a week in our new property-informed you of the move 2 weeks prior to moving and still no sign of broadband being connected #unacceptable #unhappy #needbroadbandaccess

• 
  Andrew Lewis (@Andrew_Lewis_11) reported 4 minutes ago from Ammanford, Wales

  Well done @bt_uk you’re an absolute joke! Not only do you never give me the speed you promise, the service is so intermittent I have to ask, what is the point. Settled down to watch champions league only for the broadband to go down again!! #worstprovider

• 
  jasey (@llangyjack) reported 8 minutes ago from Llangyfelach, Wales

  @bt_uk Internet still down fault reported 6 days ago engineer came today says another 2/3 days absolute joke of a customer service all the promises made on TV adverts are a myth can't wait to get out of this contract !!! Thanks again BT

• 
  Rachel Roberts (@rachrob1987) reported 20 minutes ago from Swansea, Wales

  @btsport I’ll be expecting a refund for BT box office the sound is shit!! 🤬🤬

• 
  Laurence Carpanini (@lcarpanini) reported 20 minutes ago from Reynoldston, Wales

  @bt_uk Yes apparently there is a service issue. No restoration estimate on the website. I am working from home on 4G which is not ideal. Light is purple on the hub

• 
  catherine lewis (@CathLew13) reported 23 minutes ago from Llanelli, Wales

  @bt_uk 6th call in 2 days from BT openreach. Today Kevin said I had internet connection problems. Told him he a scammer. We talked over each other a bit & then he said "You will lose your internet connection you f***ing *****"!!! I think BT should send Kevin on a PR course!😂

• 
  Paul Potts (@paulpottsmusic) reported 32 minutes ago from Aberavon, Wales

  @chelleybaby73 @ITVWales @bt_uk The mobile phone signal is generally good. But if I need to download important files I connect my computer to my phone rather than use @bt_uk internet. Never been able to get it consistent in spite of many calls with @BTCare

• 
  Andy Jones (@andyj7) reported 33 minutes ago from Skewen, Wales

  @btsport panel very poor its clear and obvious error. As Crouchy says falling over before contact so no penalty should be awarded.

• 
  🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿Dan🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@Dbendle1988) reported 35 minutes ago from Swansea, Wales

  @bt_uk getting really ****** off with the service from you guys!! Had 3 tv boxes of you!! All lasted a few months before suddenly faulty! Another way of trying to get me on a more expensive package! Thinking of going to @skytv

• 
  Andrew Lewis (@Andrew_Lewis_11) reported 41 minutes ago from Ammanford, Wales

  @bt_uk funny how when I run MY BT app it never says the speed is too low and I’m always in my guaranteed download and upload but when I run it with other tests including bt wholesale they never achieve the speeds especially when we are having issues in house!!! Guaranteed Con!

• 
  Will Jones (@WillJones15) reported 48 minutes ago from Swansea, Wales

  @bt_uk @MarcAllera can you please extend my thanks to Heather in Newcastle who has resolved my TV issue. She sorted it in 5 minutes and was excellent. Offshore who I spoke to last week were useless & spent 40 minutes not solving the issue and closed my complaint without contact.

• 
  Claire 💙🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@smithymanderz) reported 50 minutes ago from Pontyberem, Wales

  @bt_uk Hi Alannah, it seems that the issue is more with Sky than yourselves. Trying to resolve the problem with them at the moment. Thank you for replying though.

• 
  FreshBites Ammanford (@Freshbites_) reported 50 minutes ago from Ammanford, Wales

  Anyone eles BT broadband down, ours has been down since yesterday morning. As a result of this we are very sorry we cannot accept card payments at the moment. Very sorry for any inconvenience. @btbusinesscare @bt_uk

• 
  Daniel rees (@Racingdanny8) reported 54 minutes ago from Cwmafan, Wales

  My Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT

• 
  James Butler (@mrjpbutler) reported 54 minutes ago from Dunvant, Wales

  have watched better streams than this, fix it asap @btsport or switch off the commentary completely #btsport

• 
  David Taylor (@Davetails) reported 54 minutes ago from Aberavon, Wales

  @kadyn25141054 @carolynharris24 @btsport Yup cancel the DD and talk to them when all this is over.

• 
  stuart davies (@stuartd32) reported 54 minutes ago from Pen-y-groes, Wales

  @bt_uk can you please tell me why I’m paying for a broadband service that keeps dropping ever few hours? Can someone please help

• 
  Sonny Jim (@johneds53) reported 56 minutes ago from Carmarthenshire, Wales

  @bt_uk why is it that we are unable to speak to anyone to report a fault. I have an elderly aunt who is currently shielding who has no access to the internet and unable to receive or make a call. Can someone contact me please to report this absolutely terrible customer service.

• 
  Andrew Lewis (@Andrew_Lewis_11) reported 59 minutes ago from Ammanford, Wales

  @bt_uk so just I’m settling down to watch the Liverpool Aston Villa game my Internet has decided to play up. Now I’m in a guaranteed 100mb do it they pay me £60 per day. Funny when I do a speed test it’s ok, but the whole house is Internet down!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🐧 Me Might be Animal! 🐧 (@me_not_animal) reported 3 minutes ago

  @bt_uk It was escalated to a complaint yesterday, but due to your systems been down nothing happened. Just come off a call from them this morning and they have an engineer booked for TUESDAY, assuming the turn up this time and fix the fault, that’s 20 days you’ve left a know vulnerable

• 
  Gavin 277 (@gavin277) reported 5 minutes ago

  @bt_uk Is there a fault on your network in the LE17 area as there is no broadband

• 
  Kyron Hodgetts (@poutingpou) reported 7 minutes ago

  @bt_uk thanks for the great service. Almost two months on, still no fibre connection and now you have cancelled my contract right in the middle of our daughter's GCSE exams revision. Well done everybody. Come on #BT get cracking

• 
  Alan Reeve (@AlanReeve2) reported 8 minutes ago

  @bt_uk I've called but it said it could be 45 min wait, I can afford the cost of waiting that long, surely you can help here please

• 
  Richard Latto (@RichardLatto) reported 10 minutes ago

  @DomusCaligari @bt_uk Still broken - come on BT!

• 
  EdEFC74 (@EdEFC74) reported 16 minutes ago

  @bt_uk The app no longer works but you still link to it on the 'My BT' account pages, which have just been updated. This is a known issue with the 'BT WIFI' app which I have discussed 3 times in the last year with your advisors. They do not know why it doesn't work just that it doesn't.

• 
  Anne Optimi-City (@AnneMurawski) reported 16 minutes ago

  @btbusinesscare 2/2 Phoned you on 0800800156, held on, connected after 16 minutes. Told him the problem, no reply then line went dead. What else can I do ?

• 
  Amanda Eastwood (@eastwap) reported 17 minutes ago

  @bt_uk Please read complaints: C10001233999-1 and C10002182447. Aswell, the apparent complaints officer, had not investigated the complaint. Just wanted it closed. Then to top of off, when I ask to cancel the service - I get an email to say they are sorry for my loss! Nobody died !!!!

• 
  Claire Pulls Pints (@LandladyClaire) reported 21 minutes ago

  @bt_uk you really need to teach Open Reach how to speak to females. Just had one in my business in Wokingham, turned up a day late, no call, stopped my business operating as he had to turn net off (after two attempts previously to be fixed) and was rude as hell to me

• 
  Richard Pont (@richard_pont) reported 21 minutes ago

  Hugely frustrated by @bt_uk ad @BTGroup call centre when trying to renew my broadband. I am told that existing customers can get unlimited landline mins for £12pm but only the new customers price of £18pm is coming up as an option. No one in the call centre knows why. No solution