BT (British Telecom) Outage Report in North Shields, Borough of North Tyneside, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in North Shields, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near North Shields, Borough of North Tyneside, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Washington, Stanley, Sunderland, South Shields, Ashington, Blaydon-on-Tyne, Cramlington and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Washington |
Internet | |
| Stanley |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Washington |
Phone |
Community Discussion
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BT (British Telecom) Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
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Julie Gallagher
(@JulieGal1234) reported
from
Longbenton, England
@bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk And I NEVER get 4g. Lucky to get 3g!
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
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Tim Harding
(@timhardinguk) reported
from
Whitburn, England
@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
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heather potts
(@heatherpott) reported
from
Walker Gate, England
@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
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gary littlemore
(@glne12) reported
from
Longbenton, England
Terrible @btsport sort it out
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏
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Alastair Smith
(@baldymanali) reported
from
Gateshead, England
@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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Tayler
(@taylersant) reported
from
Newburn, England
@bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!
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Martin
(@WASNAPPER) reported
from
Whitley Bay, England
2 days on & off now sitting listening to crap music. Not by choice but trying to report another fault to @plusnethelp service used to be good but garbage since @bt_uk got involved
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!
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gemma liddell
(@gemlids) reported
from
Guide Post, England
@bt_uk absolutely disgusted in service from BT .. my dad had a brand new roof fitted yesterday and BT open reach came out for an issue with their neighbour!! A new bracket has been fit to my parents house , damaged new roof and broken wire taped together !! Disgusting
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.
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Shahan Chowdhury™ ©
(@shahanchowdhury) reported
from
Newcastle upon Tyne, England
@bt_uk My phone network is EE
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
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Advanced IFA Ltd
(@AdvancedIFA) reported
from
Boldon Colliery, England
@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Stuart Wannop
(@QlikStu) reported
from
Walker Gate, England
@bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?
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Steve Wallwork
(@stevewallwork) reported
from
Annfield Plain, England
@lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kaye Nightingale
(@KayeNight1) reported
@bt_uk shocking service by OpenReach. They came yesterday to fit a new broadband/tv after waiting 2 months for an appointment. Left after 40 mins saying there was a blockage and he would be back within 2 hours. Didn’t come back! Also lied and said a car was blocking!
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John Alastair Cook
(@Jacalakie) reported
So it’s been a week now and @bt_uk “welfare” response to fix the phone line of a 96yr, vulnerable customer of 50 yrs has resulted in…no action being taken and update texts stopping days ago. They have no shame!
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Ian Stephens
(@IanStephensSim) reported
@JayBoyd78603955 @airbus319uk @bt_uk Out BTNet line was also down for~50 mins. Connectivity resumed 10 mins ago. Still waiting on hold for telephone support as to discover the cause.
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Jules Escha
(@julievygot) reported
@bt_uk Why is BT Customer service so unaware of the need for an engineer to change from Virgin Media to BT broadband connection? There must be others moving from Virgin. Spoke to 3 BT advisers & none of them knew-I had to persist. Tempted to stay with Virgin to avoid the hassle
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jonathan farber 🇺🇦
(@jonathanfarber) reported
Well I thought after four years @BTCare the service might have improved….. I was wrong, it’s actually worse than before.
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Jayne Screech
(@screech_jayne) reported
@bt_uk Getting older people connected? What a joke! My 88 yr housebound mother had broadband installed on 5th Jan and has had no working phones since. Two weeks without her lifeline. Thanks for the great service .. not.
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John Alastair Cook
(@Jacalakie) reported
@bt_uk No I can’t believe it…a week since I reported a fault on my 96yr old neighbours phone line. Still not working properly and even you own update texts have stopped. Obsolete disgrace…50 odd years a customer too soon to be EX customer.
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Jay Boyd
(@JayBoyd78603955) reported
@airbus319uk @bt_uk We are down as well ... bt lease line. Can't get through to faults.
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M.Y.
(@etet138) reported
@bt_uk is the broadband and telephone line down in E14, London. No dial tone or broadband since 7am. When I check on your website. It claims to have no issues.
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Sue Lovell
(@acestorage) reported
@bt_uk can you explain why my in-laws who are both in their late 80’s have had no phone or internet for the past two weeks? BT have been contacted several times with ‘promises’ it will be dealt with, but to date they have no phone service. It’s winter, they need the phone