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BT (British Telecom)

BT (British Telecom) Outage Report in North Shields, Borough of North Tyneside, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in North Shields, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in North Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near North Shields, England

The most recent BT (British Telecom) outage reports came from the following cities: Blyth, Newcastle upon Tyne, Gateshead, Cramlington, Washington, Stanley, and Sunderland.

CityProblem TypeReport Time
Blyth Total Blackout 1 day ago
Newcastle upon Tyne Internet 11 days ago
Gateshead Internet 12 days ago
Newcastle upon Tyne Phone 1 month ago
Newcastle upon Tyne Internet 1 month ago
Cramlington Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near North Shields, England

Latest outage, problems and issue reports in North Shields and nearby locations:

  • taylersant
    Tayler (@taylersant) reported from Newburn, England

    @bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!

  • shahanchowdhury
    Shahan Chowdhury™ © (@shahanchowdhury) reported from Newcastle upon Tyne, England

    @bt_uk My phone network is EE

  • baldymanali
    Alastair Smith (@baldymanali) reported from Gateshead, England

    @bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted

  • Geordie_Shaun
    shaun (@Geordie_Shaun) reported from Newcastle upon Tyne, England

    @Cazza7 @btsport That’s crap. 🤬

  • WASNAPPER
    Martin (@WASNAPPER) reported from Whitley Bay, England

    2 days on & off now sitting listening to crap music. Not by choice but trying to report another fault to @plusnethelp service used to be good but garbage since @bt_uk got involved

  • JulieGal1234
    Julie Gallagher (@JulieGal1234) reported from Longbenton, England

    @bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.

  • gemlids
    gemma liddell (@gemlids) reported from Guide Post, England

    @bt_uk absolutely disgusted in service from BT .. my dad had a brand new roof fitted yesterday and BT open reach came out for an issue with their neighbour!! A new bracket has been fit to my parents house , damaged new roof and broken wire taped together !! Disgusting

  • trevstanley
    Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.

  • kphilchris
    Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

  • heatherpott
    heather potts (@heatherpott) reported from Walker Gate, England

    @bt_uk please can you respond to my complaint ASAP #poorcustomerservice

  • master_debonair
    Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!

  • trevstanley
    Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.

  • timhardinguk
    Tim Harding (@timhardinguk) reported from Whitburn, England

    @bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless

  • stevewallwork
    Steve Wallwork (@stevewallwork) reported from Annfield Plain, England

    @lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.

  • QlikStu
    Stuart Wannop (@QlikStu) reported from Walker Gate, England

    @bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?

  • AdvancedIFA
    Advanced IFA Ltd (@AdvancedIFA) reported from Boldon Colliery, England

    @btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????

  • Andyburness2
    Andy burness (@Andyburness2) reported from Longbenton, England

    @btsport Turn ur phone on silent u stupid old prick

  • trevstanley
    Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?

  • trevstanley
    Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk And I NEVER get 4g. Lucky to get 3g!

  • glne12
    gary littlemore (@glne12) reported from Longbenton, England

    Terrible @btsport sort it out

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Thekingfake
    CptDoomBeard (@Thekingfake) reported

    @bt_uk order a upgrade on broadband package on 22/02/22 and haven't heard or received anything, current tariff about to run out, live chat is just a roundabout of nonsense and always get hung up on by the support line! Help please

  • Golf1knot
    Golfknot (@Golf1knot) reported

    @bt_uk My broadband has been down all day in Shrewsbury. Is there a problem, using a hub 1 and white box.

  • Nathan_Monkey
    Nathan Monk (@Nathan_Monkey) reported

    @EverythingBoxi2 @btsport Are these really not prospect shows? Want to see good fights on all the different broadcasters but a schedule of Bourke vs Leach, Ava vs Metz, Cunningham vs Le Couvier and Essuman vs Tetley with a bunch of them at Telford and York Hall is really poor as a non-PPV schedule for BT

  • MindfulArchi
    Ben Channon (@MindfulArchi) reported

    Has anybody else moved house with @bt_uk recently and had the *worst* customer service experience imaginable? Must have spent over 5 hours on the phone to them in the last few months 🙄

  • AaronDa51254689
    Aaron Davidson (@AaronDa51254689) reported

    @Nathan_Monkey @EverythingBoxi2 @btsport I know it’s poor but they barely have any fighters left to put on these shows.

  • BowlesAnd
    George and Karen Bowles (@BowlesAnd) reported

    @bt_uk How many slams on twitter will it take for one of you to take me seriously l!?!? Disgraceful service! Lie upon lie!! Between myself and my wife you have wasted in excess of 26 hours of our time!!! Compensation should be received !? What do you think!? BT, I’d be ashamed!!!

  • wetikowetiko
    Nick (@wetikowetiko) reported

    @bt_uk are the biggest shower of crap I ever had to deal with. Attempt number 5 for an engineer to install broadband resulted in “sorry mate, been away onto another job”

  • MANA0WAR
    MANA0WAR (@MANA0WAR) reported

    @bt_uk Is there an outage in the Suffolk Area? We're without wifi from an ISP which uses you as a provider.

  • BenOsmosis
    Ben (@BenOsmosis) reported

    Anyone else not reconnected phones and broadband since the storms @bt_uk . Weeks with no service @bbcnews

  • boodie71
    gregb (@boodie71) reported

    @btsport @BT hi there, I'm having trouble with the bt sport app, it's not letting me watch on 2 devices and keeps coming up with an error code about too many live streams? Please advise.