BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
Total Blackout (6%)
-
E-mail (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map Near Hetton-Le-Hole, Sunderland, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Blaydon-on-Tyne, Crook, Gateshead, Boldon Colliery and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Blaydon-on-Tyne |
Internet | |
| Crook |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
-
Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595
-
Darryl Arnett
(@d4rryl23) reported
from
Chester-le-Street, England
@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do
-
shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@Cazza7 @btsport That’s crap. 🤬
-
MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.
-
Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport
-
Callum Thomson
(@calthomson10) reported
from
Newburn, England
@btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.
-
MrsP
(@MrsP1001) reported
from
South Hetton, England
@bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me
-
MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk As ive said i will never have anything to do with bt again
-
John McLackland
(@RiskManager01) reported
from
Walker Gate, England
@CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.
-
Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
-
lauren moore
(@laaurenmoore94) reported
from
Newcastle upon Tyne, England
Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂
-
Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.
-
Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.
-
MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!
-
andy
(@andydeltic) reported
from
Gateshead, England
@bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks
-
Dave Miller #ButcherXiJinping #BBCFakeNews
(@Sandancer60) reported
from
South Shields, England
@MSANNCOOPER @jojojoheeley @bt_uk Ring #BBCFakeNews. Im sure they'll be able to help you out. Don't waste your time ringing. Don't pay the bill if you don't owe it. Let them take you to Court: they'll lose.
-
Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
-
Harry Barham
(@HarrymBarham) reported
from
Newcastle upon Tyne, England
Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls
-
Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
-
Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
rahul Aggarwal
(@RahulAgg27) reported
@SkyHelpTeam Well openreach is not helping either have registered multiple times for getting the lines sorted but nothing is going on... Looks like they are not interested in sorting the problem.. @WeAreOpenreach @bt_uk
-
Luke Moran
(@Lukemmmmmm) reported
@bt_uk I’ve done all this!!! I’ve had 2 engineers out but still poor WiFi
-
Robin Cross
(@Crossy64) reported
@btsport please get rid of the terrible adverts you are currently running!
-
Simon Strong
(@sstrong82) reported
So an update on my dealings with @bt_uk, 45 minutes on hold didn't get through yesterday, 45 minutes on hold today didn't get through, hung up and said I was a new customer...got through straight away, feel sorry for anyone who had an emergency with them.
-
Mal
(@malachyrua) reported
@bt_uk Hi there! So the hub has just turned blue and appears to be working? Which I thrilled about but obviously a fault/complaint was raised...could I drop that? Please.
-
lauren
(@Lauriemaffs) reported
@bt_uk any update on the major issues in Chelmsford?
-
andrewk 3.5% #FBPE #RejoinEU
(@AKondakor) reported
@bt_uk Tried it. it says faster fibre is already available with speeds up to 80M down and 20M up but that's not what we get ,16down 1up. I'm told it won't go any faster due to distance from exchange.
-
Samie C, Baroness Gin
(@SamieClarky182) reported
@bt_uk is there an outage for internet in Sunderland, SR2 area? Can’t access any streaming on BT box and hub is displaying green
-
Ben Edwards
(@BenEdwa17958801) reported
@bt_uk No after 2 and a half hours, the call terminated, I am again trying to get through with no luck. Some of the worst customer service I have experienced, could you get someone to contact me? As I can’t get through to anyone yet again.
-
Michael
(@Welshdellb0y) reported
@kestermann @bt_uk @MarcAllera Great but their repair times terrible been waiting for them to repair external fault missed doctors call regarding covid vaccine I told the customers complaints this also saying was disabled needed it repaired urgently His voice changed and said it was not his problem my health🤬