BT (British Telecom) outages and service status in Hetton-Le-Hole, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Full Outage Map
- BT (British Telecom) generated 1 outage signal in the last 24 hours around Hetton-Le-Hole, including 1 direct report.
- The most common problems reported in this area mention E-mail, Wi-fi, and Internet.
- The most recent signal from this area was received Jun 17, 6:11 PM GMT+1.
- E-mail (36%)
- Wi-fi (36%)
- Internet (18%)
- Phone (9%)
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hetton-Le-Hole, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Bishop Auckland, and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Wi-fi | 22 hours ago |
|
Newcastle upon Tyne
|
Phone | 3 days ago |
|
Sunderland
|
13 days ago | |
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Sunderland
|
13 days ago | |
|
Washington
|
13 days ago | |
|
Newcastle upon Tyne
|
Wi-fi | 14 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
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BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
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Trevor Sharkey (@trevstanley) reported from Stanley, England@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
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Callum Thomson (@calthomson10) reported from Newburn, England@btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.
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Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England@bt_uk I'm tempted to challenge this. As a BT customer, pre fibre, all I ever heard was that the WiFi was "lagging again". I'm on 350mbps cable now but would love a reliable BT connection in the future
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MrsP (@MrsP1001) reported from Crook, England@bt_uk False alarm, it was a nice neighbour dropping off a Christmas card - I saw an Openreach van down the road and assumed that you had actually done something!!
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John Paul Green (@JPaulGreen) reported from Sunderland Bridge, England@BTCare ah we are back to lousy phone line and intermittent access to internet again. Still at least BT closed my complaint. Not happy.
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Advanced IFA Ltd (@AdvancedIFA) reported from Boldon Colliery, England@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
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Master Debonair (@master_debonair) reported from Boldon Colliery, England@btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬
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Trevor Sharkey (@trevstanley) reported from Stanley, England@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
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Jonpaul Heron (@TVBCJonpaul) reported from Newcastle upon Tyne, EnglandWorking fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.
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John Paul Green (@JPaulGreen) reported from Sunderland Bridge, EnglandStill paying for @bt_uk @BTCare and get getting less than full service and yet to be compensated for the hell that was BT between Aug and end of October. 2019 now and can't hear people speak on a landline @Ofcom
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Master Debonair (@master_debonair) reported from Boldon Colliery, England@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
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MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England@bt_uk As ive said i will never have anything to do with bt again
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Chris Tindall (@chewytheleftie) reported from Gateshead, England@bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January
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MrsP (@MrsP1001) reported from Chester-le-Street, England@bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.
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andy (@andydeltic) reported from Gateshead, England@bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks
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Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England@BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.
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Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).
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Tim Harding (@timhardinguk) reported from Whitburn, England@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Markie_mark (@markie_sumark) reportedTerrible experience again from BT Business. Without Landline now for 5 days and counting. Can’t receive calls from customers or make calls. Why is it so difficult? @btbusinesscare @BTBusiness
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read steel ball run (@booker213) reported@bt_uk That number was unhelpful and still required a login, so wouldn't let me proceed. I just need to find out if there is an already reported error in my area or if it needs to be reported. That should be public information.
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Anne Optimi-City (@AnneMurawski) reported@btbusinesscare 2/2 Phoned you on 0800800156, held on, connected after 16 minutes. Told him the problem, no reply then line went dead. What else can I do ?
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Brian McLachlan (@Brian_McLachlan) reported@bt_uk I called the number and it said service restricted as bill needed paid. It’s been paid.
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Ann Beck (@ann_beck) reported@BTCare been told there is no possible resolution to a system error in YOUR company so I either pay nearly double what you quoted or leave. CEO must be proud. Customer care at its worst #donotbuy #Complaints #BTscams
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Mert (@mertisbrilliant) reported@bt_uk Around 9am this morning my fttp connection went down (amber light on the hub) and has not yet come back up. I'm based in Aberdeen. Is this a known issue and do you have an ETA for restoration of service?
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Vicki (@vcotton21) reported@bt_uk Taken out new broadband with you last Friday and I’ve had nothing but trouble since connecting some of my devices & wifi frequently dropping out, previous Sky broadband handled it fine. Can’t log into my account, really unhappy. Do I have a 14day cooling off period?
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🐧 Me Might be Animal! 🐧 (@me_not_animal) reportedBig shout out to @bt_uk who have upgraded a 91 years olds phone to a new digital line 2 weeks ago and the phones and broadband haven’t worked since! Sent 1 engineer to as it must be a problem with the setup in the house, he confirmed it was a line fault. Had 2 more appointments
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welshshez (@welshshez81) reported@bt_uk why am I still waiting for an adviser to help me via your chat option on website. It's been an hour and 10 minutes so far. A bit ridiculous don't you think?
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DBD (@DBDclothing) reported@bt_uk I am at my wits end with your stupid service. I’ve been without email for 48 hours and you’re just sending me in circles, even when I speak to your people. Do you have a human being that actually knows how your business works?