BT (British Telecom) outages and service status in Hetton-Le-Hole, England

Problems in the last 24 hours in Hetton-Le-Hole, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hetton-Le-Hole, England

The most recent BT (British Telecom) outage reports came from the following cities: Gateshead, Sunderland, Newcastle upon Tyne, and Washington.

City	Problem Type	Report Time
Gateshead	Internet	6 hours ago
Sunderland	Internet	5 days ago
Newcastle upon Tyne	Internet	16 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England

Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:

• 
  Gerry1nnes (@gerrinnesmac) reported 25 seconds ago from Peterlee, England

  @bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.

• 
  Joe Simpson (@kennydude) reported 4 minutes ago from Seaham, England

  @quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.

• 
  Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 8 minutes ago from Sacriston, England

  @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

• 
  MrGrumpy.....Y.N.W.A (@liamlcg) reported 12 minutes ago from Murton, England

  @bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

• 
  Tayler (@taylersant) reported 14 minutes ago from Newburn, England

  @bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!

• 
  andy (@andydeltic) reported 16 minutes ago from Gateshead, England

  @bt_uk Morning folks, I’ve lost my full fibre connection. I’ve logged it etc via the website. Is there an issue at the exchange or is this scheduled maintenance? Thanks in advance Andy

• 
  MrsP (@MrsP1001) reported 21 minutes ago from Chester-le-Street, England

  @bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

• 
  MrGrumpy.....Y.N.W.A (@liamlcg) reported 21 minutes ago from Murton, England

  @bt_uk As ive said i will never have anything to do with bt again

• 
  Alastair Smith (@baldymanali) reported 21 minutes ago from Gateshead, England

  @bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted

• 
  Tim Fowler (@timlibrarian) reported 22 minutes ago from Bearpark, England

  @bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?

• 
  Jonpaul Heron (@TVBCJonpaul) reported 25 minutes ago from Newcastle upon Tyne, England

  Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

• 
  Angela Wilkinson🍃💚🍃 (@wilko1999) reported 25 minutes ago from Whitburn, England

  @bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.

• 
  Stuart Wannop (@QlikStu) reported 31 minutes ago from Walker Gate, England

  @bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?

• 
  Darryl Arnett (@d4rryl23) reported 33 minutes ago from Chester-le-Street, England

  @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

• 
  Andrew Davis (@andrew14ad) reported 36 minutes ago from Newcastle upon Tyne, England

  @msmith850 @btsport Never in doubt they are back

• 
  Dominic Townsend (@xToonsend) reported 38 minutes ago from Washington, England

  The only negative thing about watching this cracking Toon win is having to listen to that **** Michael Owen chat shit after it #NUFC #btsport

• 
  Graeme Wilson (@graeme_i_wilson) reported 39 minutes ago from Walker Gate, England

  @bt_uk The automated 'check my line' service isn't finding the fault.

• 
  Tim Harding (@timhardinguk) reported 39 minutes ago from Whitburn, England

  @bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless

• 
  Dr Peter Hoare ⌬ (@PHoare1963) reported 46 minutes ago from Sacriston, England

  @BaseballBrit @btsport @MLB @Twitter To be fair @btsport are better than most other channels - usually two games a night on their ESPN channel. Too many Yankees and Red Sox games though and not enough @Rockies! @MLBTV just as bad - not equal coverage of all teams....🤔

• 
  Chris Tindall (@chewytheleftie) reported 50 minutes ago from Gateshead, England

  @bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Katy Nicholls (@Its_Baby_K) reported 7 minutes ago

  @bt_uk my business Wi-Fi is down and the only person who is authorised to talk to you (my manager) is away indefinitely. We need Wi-Fi to function please help.

• 
  Dr Pauline Nelson (@DrP_Manc) reported 7 minutes ago

  @bt_uk @bt_uk. I have phoned the number. I’ve got it on speed dial. You constantly lie saying you will fix the line but you do nothing. You really are appallingly bad. No care for elderly customers without broadband. Formal complaint coming. Not that you give a darn. Appalling.

• 
  Si (@SimonHealey73) reported 8 minutes ago

  @bt_uk @bt_uk again. Still waiting on my fault being fixed. Tried to ring. Got told to hang up and text. BOT rubbish and no follow up. Any help from a person available?

• 
  Alan Swanson (@Haggisguy) reported 9 minutes ago

  @bt_uk I cannot be the only person facing this issue, been doing it online for years, until the current bill.

• 
  🐧 Me Might be Animal! 🐧 (@me_not_animal) reported 10 minutes ago

  Well the @bt_uk saga continues! Emailed the ELC team on Friday about the issues, someone called first thing this morning and had escalated things with @WeAreOpenreach to have an engineer out this afternoon…. And surprise surprise, OpenReach failed to turn up again (3rd failure)

• 
  Tom Tolkien (@tomtolkien) reported 13 minutes ago

  @bt_uk Why don’t you just fix your website?

• 
  David Jackson (@davidjjackson) reported 14 minutes ago

  @bt_uk He offered to put a complaint in, but admitted it wouldnt amount to much. So I said what is the point. Whilst I have had some rubbish service from staff, the problem is @bt_uk itself. How can you sell a service, wth new hardware that is not capable of delivering that service?

• 
  pete replica (@petereplica) reported 19 minutes ago

  @bt_uk 030726 Hello Peter, Since we haven't heard from you in 7 days, we've closed your complaint", BT are outrageous I've asked you twice in the last 2 days. I get no response. I want my phone number back, and min 700mbs as, promised.

• 
  MartinⓂ VOTE FOR CHANGE (@smeemartin) reported 20 minutes ago

  Day 364 with no broadband , @bt_uk still can’t be arsed to provide any actual service, just what passes for customer service these days, a useless AI pathetic response.

• 
  Aaron Law (@AaronLaw92) reported 23 minutes ago

  @bt_uk hello my account is completely broken, still cannot login - says access denied!