BT (British Telecom) outages and service status in Hetton-Le-Hole, England

Problems in the last 24 hours in Hetton-Le-Hole, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hetton-Le-Hole, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Peterlee, Gateshead, Sunderland, and Washington.

City	Problem Type	Report Time
Newcastle upon Tyne	Total Blackout	1 day ago
Newcastle upon Tyne	Internet	2 days ago
Peterlee	Wi-fi	3 days ago
Gateshead	Internet	4 days ago
Sunderland	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England

Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:

• 
  Dr Chris Jelley (@chris_jelley) reported 10 seconds ago from Durham, England

  A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

• 
  Stuart Wannop (@QlikStu) reported 3 minutes ago from Walker Gate, England

  @bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?

• 
  MrsP (@MrsP1001) reported 6 minutes ago from South Hetton, England

  @bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me

• 
  Harry Barham (@HarrymBarham) reported 11 minutes ago from Newcastle upon Tyne, England

  Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

• 
  Darryl Arnett (@d4rryl23) reported 12 minutes ago from Chester-le-Street, England

  @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

• 
  Teddy (@Martin756901511) reported 17 minutes ago from Newcastle upon Tyne, England

  Hi @bt_uk, I moved in my new house two weeks today and I still have no internet and your doing nothing to fix it. I have had to cancel Sky twice and they are booked this Friday. I would like this sorted with an engineer visit tomorrow.

• 
  John Paul Green (@JPaulGreen) reported 19 minutes ago from Sunderland Bridge, England

  Still paying for @bt_uk @BTCare and get getting less than full service and yet to be compensated for the hell that was BT between Aug and end of October. 2019 now and can't hear people speak on a landline @Ofcom

• 
  Angela Wilkinson🍃💚🍃 (@wilko1999) reported 20 minutes ago from Whitburn, England

  @bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.

• 
  lornafay (@lornafaym) reported 24 minutes ago from Seaham, England

  Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.

• 
  Jack Bell (@jackbnufc) reported 28 minutes ago from Newburn, England

  BT with the worst broadcast from presenters, commentators and broadcast itself (sound and video) woeful! #BTSport #MCINEW

• 
  Tim Fowler (@timlibrarian) reported 31 minutes ago from Bearpark, England

  @bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595

• 
  Adam Bygate (@AdamBygate) reported 31 minutes ago from Rowlands Gill, England

  Nothing worse when a player dives and the commentators say "they won a foul" .. you are part of the problem @btsport

• 
  Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 34 minutes ago from Sacriston, England

  @bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).

• 
  Master Debonair (@master_debonair) reported 34 minutes ago from Boldon Colliery, England

  @btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏

• 
  MrsP (@MrsP1001) reported 35 minutes ago from Sunderland Bridge, England

  @bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT

• 
  Trevor Sharkey (@trevstanley) reported 37 minutes ago from Stanley, England

  @bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.

• 
  Advanced IFA Ltd (@AdvancedIFA) reported 38 minutes ago from Boldon Colliery, England

  @btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????

• 
  John Mulcahy (@mulcs85) reported 40 minutes ago from Newcastle upon Tyne, England

  @IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

• 
  Michael Chaney (@ChaneyMichael) reported 46 minutes ago from Dunston, England

  @gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.

• 
  Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 59 minutes ago from Sacriston, England

  @PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mags (@mags_cav) reported 4 minutes ago

  @bt_uk engineers damaged lights in my garden. After contacting your claims people,and chasing 3 times, I’ve been told keoghs are ‘not entertaining’ my claim! The had NO BUSINESS being in my garden! Damage caused but it’s not your fault? Dismissive and condescending reply.

• 
  paul_archer (@paul_archer) reported 5 minutes ago

  @bt_uk haha you are joking aren't you? The lines are only answered 8am-9pm Monday to Friday even though you complete migrations over the weekend now with what seems minimally trained staff and no support.

• 
  Justine Clement (@JustClembo) reported 6 minutes ago

  @bt_uk They’ve spent hours and hours doing that and even your team say it’s a complete mess and a shambles. It’s a disgrace, being the worst, most stressful aspect of moving house. How can you be proud of that as a business and service?

• 
  David Gray (@davidgraywrites) reported 7 minutes ago

  @btbusinesscare Been trying to order a mobile phone to add to our existing business account as per your current EE promotion. Had no luck using websites (yours and EE’s) keep getting messages to ‘try again later’! Can you help?

• 
  Mark Haynes (@IQuitMuskspace) reported 10 minutes ago

  .@bt_uk thanks for the great service. Almost two months on, still no fibre connection and now you have cancelled my contract right in the middle of our daughter's GCSE exams revision. Well done everybody.

• 
  Shelley Squire (@badshelley) reported 10 minutes ago

  @bt_uk I’ve spoken to 3 people. 2 who confirmed the third gave me incorrect information. No offer to escalate and the process on the phone is a smokescreen. How do I navigate it to get a senior customer service representative?

• 
  Mark Walder 🇺🇸⚛️🇬🇧🇬🇧⚛️🇺🇸 (@MarkWalder2) reported 10 minutes ago

  @bt_uk One of your exchange buildings has an alarm going off (BN6 9SR) there is no way to contact you about this by phone, it is annoying everyone is up at their windows and doors, could you please deal thing this issue!

• 
  Chris Hill (@dochill82) reported 10 minutes ago

  So tell me @bt_uk: 1. Is this the excellent customer service you talk about being committed to? 2. Why was my account cancelled when you knew it didn’t come from me? 3. Why aren’t your customer service team bending over backwards to get me online again today?

• 
  Bunker Show (@businessbunker) reported 10 minutes ago

  @bt_uk Wasted weeks of my time on this , you have failed to fix it . Told me you were sending an engineer , never arrived . You told me it was my equipment but all my stuff is BT . The digital phone line never worked either

• 
  Scooby Miller (@Ragingtaxpayer) reported 12 minutes ago

  @bt_uk Fibre down again in G13, getting sick of this. Ever since you jumped in with EE the service has been garbage. Sick of paying you people good money for crap internet.