BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Hetton-Le-Hole, Sunderland, England
The most recent BT (British Telecom) outage reports came from the following cities: Washington, Stanley, Newcastle upon Tyne, Sunderland, South Shields, Blaydon-on-Tyne, Crook, Gateshead and Boldon Colliery.
| City | Problem Type | Report Time |
|---|---|---|
 Washington |
Internet | |
| Stanley |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Washington |
Phone | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
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BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏
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Michael Chaney
(@ChaneyMichael) reported
from
Dunston, England
@gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.
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Raring2Go! Newcastle
(@Raring2goNewcas) reported
from
Newcastle upon Tyne, England
Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!
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Jase ⚫️⚪️ ♿️
(@jasonhebron) reported
from
Blaydon-on-Tyne, England
@bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…
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Andrew Davis
(@andrew14ad) reported
from
Newcastle upon Tyne, England
@msmith850 @btsport Never in doubt they are back
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
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Chris Dodds
(@PapaDodds) reported
from
South Shields, England
@bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@bt_uk I'm tempted to challenge this. As a BT customer, pre fibre, all I ever heard was that the WiFi was "lagging again". I'm on 350mbps cable now but would love a reliable BT connection in the future
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Tory 1
(@charming_man_) reported
from
Newcastle upon Tyne, England
@bt_uk can we have an update on the outage Middlesbrough TS5
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Chris Dodds
(@PapaDodds) reported
from
South Shields, England
@bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@bt_uk I'm going to head round and help him.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?
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Jase ⚫️⚪️ ♿️
(@jasonhebron) reported
from
Blaydon-on-Tyne, England
@bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
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Angela Wilkinson🍃💚🍃
(@wilko1999) reported
from
Whitburn, England
@bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.
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Raring2Go! Newcastle
(@Raring2goNewcas) reported
from
Newcastle upon Tyne, England
@BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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TheCostofEverythingPodcast
(@CostofPodcast) reported
@bt_uk I haven't used that service, please do send the number through. Thanks.
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pally_q
(@pally_q) reported
@bt_uk terrible internet tonight. It keeps crushing and I’m not even able to send an email. What’s the problem? Can you please help to sort this out ASAP?
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stuart winship
(@5tuart71) reported
@bt_uk well after tweeting about how crap the service is I’ve had very polite and empathic responses from one of the team. Unfortunately it’s just more of the same. It must be soul destroying working for their customer service team. Nearly as bad as being a customer
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Marta
(@martierae77) reported
@bt_uk My wifi and mobile data have been significantly slower in the past few days. Can anyone help? Thanks
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maithena deniau
(@maithenadeniau) reported
@virginmedia @martinjohnmiles @bt_uk fancy 100's of customer, the all of park street area would like to move from horrible Virgin media to you guys, can you do a quote for the all of us...
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Rebecca Edwards-Mills
(@Rebecca31300347) reported
Just moved to @bt_uk thinking they guarantee the speed in each room like the advert says but I have never experienced something so shocking, already made a complaint and nothing, can never get through or I’m always 36th in the que Can I get out of my contract?
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oconnor mark
(@markhan41924967) reported
@bt_uk no didn't know you had to report slow speeds. as you say you keep an eye on them
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Hifsah Naz
(@HifsahNaz) reported
Not very happy @bt_uk this is the second time I signed up for the ps5 access code and never received one. I am a BT customer
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ThisIsMeUK
(@ThisIsMeUK1) reported
@bt_uk I obviously need your assistance. I tweeted you a video of my issue and you fobbed me off with a link to reset my box. Making out I’m thick and not already tried this!
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megansmum
(@Megansmum) reported
@bt_uk Yes I was, and he assured me that it would be fine - behind the TV on the windowsill. I now see from your online advice that this is THE worst place. Other than the room the hub is in, the WiFi connection is poor.