BT (British Telecom) outages and service status in Hetton-Le-Hole, England

Problems in the last 24 hours in Hetton-Le-Hole, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hetton-Le-Hole, England

The most recent BT (British Telecom) outage reports came from the following cities: Sunderland, Seaham, Newcastle upon Tyne, Durham, and Gateshead.

City	Problem Type	Report Time
Sunderland	Internet	2 days ago
Seaham	E-mail	9 days ago
Newcastle upon Tyne	Internet	16 days ago
Newcastle upon Tyne	Internet	16 days ago
Durham	Internet	18 days ago
Newcastle upon Tyne	Wi-fi	18 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England

Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:

• 
  Peter 🐈🎸🕹️ (@PeteYourDoom) reported 55 seconds ago from Hartlepool, England

  @bt_uk I'm tempted to challenge this. As a BT customer, pre fibre, all I ever heard was that the WiFi was "lagging again". I'm on 350mbps cable now but would love a reliable BT connection in the future

• 
  Angela Wilkinson🍃💚🍃 (@wilko1999) reported 3 minutes ago from Whitburn, England

  @bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.

• 
  MrsP (@MrsP1001) reported 10 minutes ago from Sunderland Bridge, England

  @bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT

• 
  Dr Chris Jelley (@chris_jelley) reported 11 minutes ago from Durham, England

  10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.

• 
  Joe Simpson (@kennydude) reported 12 minutes ago from Seaham, England

  @quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.

• 
  Trevor Sharkey (@trevstanley) reported 12 minutes ago from Stanley, England

  @bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.

• 
  Master Debonair (@master_debonair) reported 16 minutes ago from Boldon Colliery, England

  @btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬

• 
  Tim Fowler (@timlibrarian) reported 18 minutes ago from Bearpark, England

  @bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?

• 
  Gerry1nnes (@gerrinnesmac) reported 20 minutes ago from Peterlee, England

  @bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.

• 
  Trevor Sharkey (@trevstanley) reported 27 minutes ago from Stanley, England

  @bt_uk And I NEVER get 4g. Lucky to get 3g!

• 
  MrsP (@MrsP1001) reported 28 minutes ago from Chester-le-Street, England

  @bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.

• 
  Jack Bell (@jackbnufc) reported 31 minutes ago from Newburn, England

  BT with the worst broadcast from presenters, commentators and broadcast itself (sound and video) woeful! #BTSport #MCINEW

• 
  John Paul Green (@JPaulGreen) reported 32 minutes ago from Sunderland Bridge, England

  @BTCare Line has dial tone but crackles and hub light orange. It's deja vu. Doesn't seem to happen as often as it did when engineers finally fixed line problem last year, but it's annoying that the crackle has returned and speeds have dipped etc

• 
  Chris Tindall (@chewytheleftie) reported 34 minutes ago from Gateshead, England

  @bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January

• 
  MrGrumpy.....Y.N.W.A (@liamlcg) reported 41 minutes ago from Murton, England

  @bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

• 
  ℒℰℰ😷 (@yescansdo) reported 44 minutes ago from Gateshead, England

  Why they showing slow mo of the palace player getting slapped in the ****, and calling it a ‘tickle’ hahaha @btsport

• 
  Chris Wilks (@1972wilksy) reported 45 minutes ago from Chilton, England

  @bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy

• 
  MrsP (@MrsP1001) reported 47 minutes ago from Chester-le-Street, England

  @bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

• 
  Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 53 minutes ago from Sacriston, England

  @bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).

• 
  Karen Brown (@kphilchris) reported 56 minutes ago from Ouston, England

  @BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Openreach (@WeAreOpenreach) reported 1 minute ago

  @BillSco747 @KeoghsLaw @bt_uk Hi Bill, I am really sorry to hear that damage has been caused to your property. Whilst this is never our intention, I understand accidents to happen. All of our damage claims are dealt with by Keoghs. We cannot see the status of a damage claim here. You can email them at (1/2)

• 
  Di Beirne (@ScattyCat) reported 3 minutes ago

  @bt_uk Hello - what on earth has happened to the MyBT app? It was bad before, it's even worse now!! Can't find anything useful, the most useful page is very dark, as if there's a screen over it. Really not an upgrade... tell I.T. to design something useful. Do they even check it?

• 
  Dwain Driver (@TrainDriver1982) reported 9 minutes ago

  @bt_uk Neighbours have same problem. Despite your test saying nothing wrong with line - USELESS BT

• 
  Trevor Chenery (@Krisp06) reported 11 minutes ago

  @countrymousie @btbusinesscare I wouldn't have thought so. You can keep your landline but you would need to move it -eventually - to a 'digital supplier' when the line service finally ends. However, I checked with Dr Google & his Elves & they made the following points which sound like very good news. "Starlink does not directly provide a traditional copper landline service, but it can fully replace one as part of the UK PSTN switch-off by supporting Voice over Internet Protocol (VoIP) services. You can keep your existing phone number and handset by using a VoIP adapter connected to the Starlink router, suitable for replacing old copper lines. How it Works: Starlink provides high-speed internet, allowing you to use third-party VoIP providers (e.g., Plexatalk, Premitel) to make calls via your internet connection. Requirements: You will need a VoIP Analogue Telephone Adapter (ATA) to plug your existing telephone handset into the Starlink Wi-Fi router. Suitability: VoIP over Starlink is ideal for rural areas where copper is being removed, offering sufficient speed and reliability.Alternatives: If you do not wish to use VoIP, you may look at mobile phone-based solutions, which are also often used when replacing old copper lines. As the UK moves towards a digital-only network by 2027, switching to a VoIP service via a broadband connection like Starlink is a common solution." You need to find & check it al lout with a good IT man to help you through the key steps & stages. You may also need to invest in new telephone hand sets around your house to replace your old BT ones. You won't need wires to connect them, it all works digitally through the air.

• 
  Adam Darke (@adarkelimited) reported 13 minutes ago

  @bt_uk you’ll be hard pushed to find a worse company than these guys in the UK. Appalling customer service, terrible turnaround times for installing, hopeless comms, mistakes everywhere and you always end up carrying the stress and cost. Go with anyone else.

• 
  Teds (@Tedtalks13) reported 16 minutes ago

  @bt_uk "all" doesnt cover ee. And doesnt cover your service level agreements

• 
  Abbie Ruth Sharland (@AbbeyGale99) reported 17 minutes ago

  @bt_uk hello I’m in year one of my two year contract but need to terminate my contract from this September for university. Will I be charged for this?

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 20 minutes ago

  @brian_mcbride1 @bt_uk That's similar experience to my 90 year old mother's complaint about digital switchover and contract renewal. Sent a complaint letter to BT plc, PO Box 334, Sheffield, S98 1BT and received a text a couple of weeks later saying the complaint had been closed but with no resolution.

• 
  CM (@Caldale58) reported 24 minutes ago

  @bt_uk is there ever a day when your products actually work for a whole day. If it's not the unstable app continually throwing you out, it's accessing MyBT. Why does anyone stay with you. Totally exasperated again.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Curt 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CurtStephens00) reported 24 minutes ago

  Hi @bt_uk I’m quite worried as there seems to be an outage in Nottingham. Could you check this please?