BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (64%)
-
Wi-fi (15%)
-
Total Blackout (6%)
-
Phone (6%)
-
E-mail (6%)
-
TV (1%)
Live Outage Map Near Hetton-Le-Hole, Sunderland, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Washington, Peterlee, Stanley, Sunderland, South Shields, Blaydon-on-Tyne, Crook and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Washington |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Peterlee |
Total Blackout | |
| Washington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
-
andy
(@andydeltic) reported
from
Gateshead, England
@bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks
-
Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.
-
Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to
-
Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
-
lauren moore
(@laaurenmoore94) reported
from
Newcastle upon Tyne, England
Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂
-
Shahan Chowdhury™ ©
(@shahanchowdhury) reported
from
Newcastle upon Tyne, England
@bt_uk My phone network is EE
-
Alastair Smith
(@baldymanali) reported
from
Gateshead, England
@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
-
Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
-
Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
-
Stuart Wannop
(@QlikStu) reported
from
Walker Gate, England
@bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?
-
Dave Miller #ButcherXiJinping #BBCFakeNews
(@Sandancer60) reported
from
South Shields, England
@MSANNCOOPER @jojojoheeley @bt_uk Ring #BBCFakeNews. Im sure they'll be able to help you out. Don't waste your time ringing. Don't pay the bill if you don't owe it. Let them take you to Court: they'll lose.
-
heather potts
(@heatherpott) reported
from
Walker Gate, England
@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
-
Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk And I NEVER get 4g. Lucky to get 3g!
-
Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
-
Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
-
Tim Harding
(@timhardinguk) reported
from
Whitburn, England
@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
-
shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@Cazza7 @btsport That’s crap. 🤬
-
Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy
-
MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk As ive said i will never have anything to do with bt again
-
Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Samantha Carter
(@sambam1907) reported
@bt_uk I need to urgently talk to BT about a safeguarding issue. I'm on hold to BT - is there a direct number i can call please?
-
David Taylor
(@Dave_taylor_iw) reported
@btsport I enjoy watching BBL on @Btsports, but am getting annoyed at losing the last 5 overs on most of the games. Therefore, unless I wait for the highlights, I never get to see which side wins. This I find very frustrating. Can you do something to correct this situation?
-
Megan Wallis
(@MeganWallisX) reported
@bt_uk our landline and internet has been down since Wednesday!! When will this be up and running
-
Alastair Moore
(@ajr_moore) reported
@bt_uk Disgraceful that BT customer service makes no allowances for people needing to exit their BT contract early due to Covid health reasons and extenuating circumstances.
-
bryan duffy
(@bryandu07869377) reported
@bt_uk Well I stay in a rural village in Scotland and because the exchange is too far away from us and the lines they run the broadband down are about 70 years old so it will never be reliable so where’s my £100 🤔
-
Bríd 3.5% 🇮🇪🇪🇺
(@akaSpearBird) reported
@bt_uk I’ve had no internet since19th Dec. Despite numerous promises, I am still without any service - and this in a pandemic with an OH recovering from covid. Worst customer service EVER! Just broken promises and lies. I’m at my wits end!!!!
-
Trina1982t
(@trina1982t) reported
@angrya1975 @bt_uk @petercrouch I'm guessing BT twitter support are snowed under with people wanting to know how to access it, so saves you waiting hours for them to see your question :)
-
Jordan
(@jordanjrimmer) reported
@GavinWilliamson @EE Why did you turn down the offer from @bt_uk? We have so many families we are trying to source connections for who are struggling to access the internet. Nice one Gav!
-
RKBDG2
(@RKBDG2) reported
@TurboMacDiesel @bt_uk Ask them. Perhaps they tried to talk with all of the administrations but only England engaged with them. I can see no advantage to BT in doing a deal only with England. They provide services all through the UK and I'm sure would aim to treat all their customers in the same way.
-
Mel Harding
(@mel_harding) reported
@bt_uk Thanks @bt_uk that will really help her catch up with all that missed learning. Not. Luckily @EE have stepped up and offered to make her a priority and can fit her in next week. It may cost us more, but happy to pay extra when you actually received good customer service 👍🏻