BT (British Telecom)

BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hetton-Le-Hole, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hetton-Le-Hole, Sunderland, England 03/04/2026 18:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (7%)

    Phone (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hetton-Le-Hole, Sunderland, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Washington, Peterlee, Stanley, Sunderland, South Shields, Blaydon-on-Tyne, Crook and Gateshead.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Phone
United KingdomNewcastle upon Tyne Internet
United KingdomWashington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomPeterlee Total Blackout

Community Discussion

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BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England

Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:

  • ChaneyMichael Michael Chaney (@ChaneyMichael) reported from Dunston, England

    @gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.

  • 1ONEBOBBYROBSON davidnufc22 (@1ONEBOBBYROBSON) reported from Dunston, England

    who ******** is that idiot commentator on #btsport @btsport she hasnt got a clue #NUFC

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).

  • chewytheleftie Chris Tindall (@chewytheleftie) reported from Gateshead, England

    @bt_uk the worst service in the UK. I’m still getting bills for a service I stopped in January. Absolutely shambolic. I stopped being a customer 3 months ago yet here I am on hold to BT. What a joke.

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    @bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @bt_uk I'm going to head round and help him.

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    @BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.

  • andrew14ad Andrew Davis (@andrew14ad) reported from Newcastle upon Tyne, England

    @msmith850 @btsport Never in doubt they are back

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…

  • chewytheleftie Chris Tindall (@chewytheleftie) reported from Gateshead, England

    @btbusinesscare I moved house in December, you failed to move my Internet so spectacularly that mid January I cancelled the non existing internet. I’ve been sent bills in February & March that I’ve had to phone about. Im just trying to warn other people how bad your service is.

  • chewytheleftie Chris Tindall (@chewytheleftie) reported from Gateshead, England

    @bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January

  • wilko1999 Angela Wilkinson🍃💚🍃 (@wilko1999) reported from Whitburn, England

    @bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

  • charming_man_ Tory 1 (@charming_man_) reported from Newcastle upon Tyne, England

    @bt_uk can we have an update on the outage Middlesbrough TS5

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • fordytrainman Fordy (@fordytrainman) reported

    @bt_uk @christianklotz @bt_uk appalling customer service, 82 year old Father inlaw duped into longer contract after 5 years with them. And want over £300 to be released. This is abuse of the elderly, avoid these cowboys like the plague

  • MBKirton Mike (@MBKirton) reported from York, England

    Watching DLUFC against Spurs on mute. HATE McManaman and the commentator is one who drivels on about irrelevant historical ****. He said that it was poignant that Spurs are playing in green, as 2 years ago they played Ajax in the European SF and wore green. FFS. #BTSPORT #lufc

  • TheRealSockey99 TheRealSockey99 (@TheRealSockey99) reported

    Gonna cancel my subscriptions to all sport channels until #SteveMcmanaman and #MartinTyler have been removed!! @btsport @skytv

  • Tonysmini Tony (@Tonysmini) reported

    @fleetingflo @bt_uk Is it just a WiFi issue or is your sync speeds also effected (test via the MyBT app or a hard wired test can confirm)?

  • MarciaR18022957 Rose-M (@MarciaR18022957) reported

    @BTCare #SaturdayVibes why is is so hard to speak to someone? I am. A new customer just signed up and I am beginning to ha e 2nd thorghts because the best way 2 get my answers is to come on twitter

  • LucaSempers luca sempers (@LucaSempers) reported

    out all night and hangover hasn’t hit yet, but the annoying Steve McManaman is making it start, he just chats **** all the time, @btsport how on earth can you have him on the telly, he’s dog 💩

  • wired2thebrink Alan (@wired2thebrink) reported

    @bt_uk My provider done nothing wrong its your bt plc group network that's faulty

  • salodge10 Scott Lodge (@salodge10) reported

    None of you ever analyse hojbjerg, he has been so poor for so long, his mistakes far outweigh his good points, most notably when dier tells him to mark bamford moments before he scores, then his work rate to get back for the 3rd goal, so poor, @rioferdy5 @mrjakehumphrey @btsport

  • Chrishood57 Chris Hood (💙) (@Chrishood57) reported

    I think my @btsport box is on the blink. The video is almost a second ahead of the audio. At least when the game starts, there’ll be no issues with lip syncing the commentary team.

  • eleanor_bye Eleanor Bye (@eleanor_bye) reported

    @Chrishood57 @btsport Not just you, seems issue across the board