BT (British Telecom)

BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hetton-Le-Hole, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hetton-Le-Hole, Sunderland, England 12/09/2025 18:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hetton-Le-Hole, Sunderland, England

The most recent BT (British Telecom) outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Bishop Auckland, Stanley, South Shields, Blaydon-on-Tyne, Durham, Crook and Seaham.

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City Problem Type Report Time
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomBishop Auckland TV
United KingdomStanley Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England

Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @bt_uk I'm going to head round and help him.

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)

  • AdvancedIFA Advanced IFA Ltd (@AdvancedIFA) reported from Boldon Colliery, England

    @btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????

  • andrew14ad Andrew Davis (@andrew14ad) reported from Newcastle upon Tyne, England

    @msmith850 @btsport Never in doubt they are back

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…

  • ChaneyMichael Michael Chaney (@ChaneyMichael) reported from Dunston, England

    @gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    @BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @bt_uk I'm tempted to challenge this. As a BT customer, pre fibre, all I ever heard was that the WiFi was "lagging again". I'm on 350mbps cable now but would love a reliable BT connection in the future

  • charming_man_ Tory 1 (@charming_man_) reported from Newcastle upon Tyne, England

    @bt_uk can we have an update on the outage Middlesbrough TS5

  • stevewallwork Steve Wallwork (@stevewallwork) reported from Annfield Plain, England

    @lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • katelawson_ Katelawson (@katelawson_) reported

    @bt_uk I am suddenly receiving lots of spam emails to my main BT email address, almost 10-15 per hour. As soon as I block, more emails pop up and some from the same address I’m blocking. Is there a problem at BT? I can see other people on Twitter are reporting this issue too.

  • ourcuzmdsplace MadDog 🐾 (@ourcuzmdsplace) reported

    @bt_uk Hi Lizzie, engineer could not connect from box 8 to box 2 and no fibre as it wasn’t down on his work sheet to change, Why? After I was told all would be done today. Regards Kay

  • craigdaniels82 Craig Daniels (@craigdaniels82) reported

    Not a good start to life with @bt_uk over an hour now trying to get through to check if my internet is about to be cut off. Pretty terrible communication so far regarding full fibre install from @WeAreOpenreach @OpenreachHelp

  • KhajiitThief_ 🌸 (@KhajiitThief_) reported

    @bt_uk hi I’ve been having problems for the past 45 minutes with my internet and WiFi. Constantly flashing purple. Any help??

  • oggy33 Kev Partridge (@oggy33) reported

    @bt_uk Hi, I am trying to join sky but have been told that I can have it as you didn’t make BT fibre accessible to my home, due to me using virgin that is totally wrong I know they are other homes using virgin media, good way to treat a disable wheelchair user.

  • 667ed Ed Neilson (@667ed) reported

    @bt_uk over 3 hours on hold recently to solve a problem that started in September. On hold until I’ve been cut off twice. I just want the home phone I’m paying for to work please!

  • blasdales Steve Blasdale (@blasdales) reported

    @bt_uk I get 300Mbs down and 300Mbs up. So why would I go with BT who would give me 4Mbps down.

  • blakeyt27 blakeyt27 (@blakeyt27) reported

    Looks like 48 hours of no internet at all, and no support at all from @bt_uk . Fault on their end with booking engineer means they can’t book another engineer to fix the issue they caused last week.

  • SimonKenendeh Kenendeh (@SimonKenendeh) reported

    @LuuigiLM @bt_uk That fact you know where all their call centres are based, how useful they are etc etc just tells you how woefully disjointed the customer journey is 🤪

  • belloaisha AyshaB!! (@belloaisha) reported

    @bt_uk they are trying to force the customer into a new 24month contract. So I have been offered the option to move my tv package by cancelling the tv contract but this is not a practical solution as Talktalk will only offer a tv package with phone and broadband.