BT (British Telecom) outages and service status in Hetton-Le-Hole, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Hetton-Le-Hole, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 24: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hetton-Le-Hole, England
The most recent BT (British Telecom) outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Peterlee, and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead
|
Internet | 26 days ago |
|
Newcastle upon Tyne
|
Wi-fi | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
-
Master Debonair (@master_debonair) reported from Boldon Colliery, England@btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!
-
Dr Chris Jelley (@chris_jelley) reported from Durham, EnglandA new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.
-
Alastair Smith (@baldymanali) reported from Gateshead, England@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
-
-
Tory 1 (@charming_man_) reported from Newcastle upon Tyne, England@bt_uk can we have an update on the outage Middlesbrough TS5
-
Daniel Jenks (@DanielJenks89) reported from Sunderland Bridge, England@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
-
ℒℰℰ😷 (@yescansdo) reported from Gateshead, EnglandWhy they showing slow mo of the palace player getting slapped in the ****, and calling it a ‘tickle’ hahaha @btsport
-
⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
-
Steve Wallwork (@stevewallwork) reported from Annfield Plain, England@lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.
-
Tim Harding (@timhardinguk) reported from Whitburn, England@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
-
Master Debonair (@master_debonair) reported from Boldon Colliery, England@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
-
John Mulcahy (@mulcs85) reported from Newcastle upon Tyne, England@IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them
-
Michael Chaney (@ChaneyMichael) reported from Dunston, England@gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.
-
-
Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
-
Angela Wilkinson🍃💚🍃 (@wilko1999) reported from Whitburn, England@bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.
-
Harry Barham (@HarrymBarham) reported from Newcastle upon Tyne, EnglandOh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls
-
Mazza 66 (@66_mazza) reported from Walker Gate, England@bt_uk please may I have a new telephone?Im a new customer & my old handset is no longer compatible!🤞🙏
-
Chris Tindall (@chewytheleftie) reported from Gateshead, England@btbusinesscare I moved house in December, you failed to move my Internet so spectacularly that mid January I cancelled the non existing internet. I’ve been sent bills in February & March that I’ve had to phone about. Im just trying to warn other people how bad your service is.
-
Advanced IFA Ltd (@AdvancedIFA) reported from Boldon Colliery, England@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Even The Stars Music (@eventhestarsuk) reported@bt_uk hey. Why are you charging me £84 for a package a new customer can now get for £35 and the best price you can offer me is £65 with a 24 month contract? Ripping off long-term customers is a very bad look
-
RichNotRich (@sideangleballs) reported@bt_uk @btbusinesscare @BTBusiness Broadband down all morning. Constantly being told there are no faults is not helping me get online. Help please 🙏
-
Tim Hempstead (@thempstead) reported@bt_uk And that's the problem, it never does change ... for years and years "If you go with Halo 3 + when you get fttp then you should get a free upgrade. That should happen in 12 months" Yeah, didn't happen
-
UAVHive (@UAVHive) reported@NorthernPeasant @bt_uk Are you sure someone isn't applying for a service in your name, maybe even a mobile phone?
-
Giles Shaxted (@gilesshaxted) reported@bt_uk I appreciate the response. After three phone calls from your loyalty team or whatever they called themselves. I ended up switching to sky. You should genuinely treat your loyal customers better than the new ones. It's not okay.
-
Claire🌹 (@sundaygirl851) reported@bt_uk Well so far when speaking to people he's just been fobbed off with 'well it should be happening as we speak so he feels like people aren't actually really trying to help him so he's reluctant to ring again snd is now stuck between 2 phones....
-
Robin Cornelius (@robincornelius) reportedTerrible day for getting work done today @bt_uk internet is down as there is planned maintenance that no one was informed about and no @ThreeUKSupport mobile data at work despite 3-4 bars of signal. This happens too often on your network had to go for a drive to get data
-
Akram🇵🇸 (@akrxm94) reported@bt_uk What’s the point if when I call and I’m on hold for more than 10 minutes, I get cut off? Why can’t there be a simple button to press to cancel subscriptions?
-
Norman Wilson (@nwwilson) reported@bt_uk Service is an absolute joke. AGAIN my Internet doesn't freaking work. Absolute dog ****. I am paying for this crap. 4 days for an engineer. NOT acceptable
-
Amanda Llewellyn (@mandllewellyn) reported@btbusinesscare Done that - of course! And your colleague’s are unable to assist me as it’s “a known problem” and “the only solution is to create a new email address”.