BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Hetton-Le-Hole, Sunderland, England
The most recent BT (British Telecom) outage reports came from the following cities: Blaydon-on-Tyne, Gateshead, Newcastle upon Tyne, Bishop Auckland, Stanley, South Shields, Durham, Crook and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Blaydon-on-Tyne |
Internet | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Bishop Auckland |
TV |
Community Discussion
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BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
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MBShizzzle
(@MbShizzzle) reported
from
South Shields, England
@SFC_Kristian @btsport @mrjakehumphrey He mate. He literally sounds gutted about the goals! Biased as ****
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Graeme Wilson
(@graeme_i_wilson) reported
from
Walker Gate, England
@bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.
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John Turner
(@John_P_Turner) reported
from
South Shields, England
@bt_uk Queried business bills, however, billing team are unwilling to discuss/explain the issues raised. Service has now been suspended and billing team refusing to engage without payment being made. This is nothing short of blackmail! @MoneyTelegraph @TimesBusiness
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.
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John Paul Green
(@JPaulGreen) reported
from
Sunderland Bridge, England
@BTCare Line has dial tone but crackles and hub light orange. It's deja vu. Doesn't seem to happen as often as it did when engineers finally fixed line problem last year, but it's annoying that the crackle has returned and speeds have dipped etc
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MrsP
(@MrsP1001) reported
from
Sunderland Bridge, England
@bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT
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Jonpaul Heron
(@TVBCJonpaul) reported
from
Newcastle upon Tyne, England
Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.
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Keith Robertson 🤦🏻♂️
(@Keithr10) reported
from
South Shields, England
@rioferdy5 is a patronising prick “have to have played the game” it’s only bellends who’s argument has been lost who state shit like that, absolute ******* of a man #btsport #THFCVCITY
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.
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Graeme Wilson
(@graeme_i_wilson) reported
from
Walker Gate, England
@bt_uk The automated 'check my line' service isn't finding the fault.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk ...... Your wifi is shit
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Graeme Wilson
(@graeme_i_wilson) reported
from
Walker Gate, England
@bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.
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BRYAN HEYWOOD
(@DUDSY31) reported
from
South Shields, England
@themichaelowen talking utter fkn shit!!! On @btsport on the other hand @mrjakehumphrey talks total sense! #nufc #newcastle #toon
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John Paul Green
(@JPaulGreen) reported
from
Sunderland Bridge, England
Still paying for @bt_uk @BTCare and get getting less than full service and yet to be compensated for the hell that was BT between Aug and end of October. 2019 now and can't hear people speak on a landline @Ofcom
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Dave Lee
(@SunderlanDave) reported
from
Sunderland Bridge, England
@mickskehan @Julieat30 Our coverage in the UK went off air with 1 minute of injury time to go ... No apologies at all **** you @btsport @btsportfootball
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Joseph Drane
(@Hossy93) reported
from
Brandon, England
@Gaz_House @btsport Or you could go down the night before. 😉
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Dave Lee
(@SunderlanDave) reported
from
Sunderland Bridge, England
@btsport Steve McManaman has to be the worst co-commentator in the history of co-commentators #LIVBAR #ChampionsLeague
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John Mulcahy
(@mulcs85) reported
from
Newcastle upon Tyne, England
@IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them
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Dominic Townsend
(@xToonsend) reported
from
Washington, England
The only negative thing about watching this cracking Toon win is having to listen to that **** Michael Owen chat shit after it #NUFC #btsport
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Westera
(@JonWestera) reported
@bt_uk full Fibre is down in my area (Stowmarket) Can you give me an update as it’s been 24hours now
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Iymvolatile
(@iymvolatile) reported
@bt_uk Been en route since last Thursday apparently, they sent me another one out yesterday which still hasn’t made it past the main depot, I appreciate Royal Mail are having difficulties but surely you can send me one on another postal service
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shilpa pennie p
(@ShilpaPennieP) reported
@bt_uk the line is still not working - if we get a phone call on landline it crackles so bad you can’t hear anything ! And at the same time the broadband dies #btfail
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Ruth Beard
(@RuthBeard01) reported
@bt_uk Utterly unhelpful Robert in Newcastle Technical - elderly parents with no broadband, zero updates, recovering from Covid and have to hang out of a window to get reception on a mobile and you offer a text only facility. Shame on you @bt_uk
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Chaotic Dayman ☀️
(@ChaosMMA_) reported
@bt_uk @schilvers1981 So you now basically are saying any card with title fights will be ppv? What a load of crap. I won’t be paying no ppv. Everyone will stream this and any future ppv cards you try to rob the current customers with
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SJ
(@feeenickss) reported
@bt_uk hey BT. We need to change a business line to a residential line and keep the number the same so we can take a broadband contract out with you. Your teams on the phone have been no help at all. Please can you help us.
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YouCanDoItPutYourBackIntoIt
(@YouCanDoItPutY1) reported
@bt_uk I just had a salesman knock at my door saying he worked for BT. He had a lanyard wit BT, EE and Money Expert on it. He said there had been reports in the area of bad internet speeds. I am with BT broadband. Why on earth would you send sales people out to slate your service?
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Helen Coolen
(@helen_the_baker) reported
@bt_uk Oh if only you'd stop cancelling our orders and not telling us and leaving us (2 online students and one work-from-home adult) without broadband for another three weeks. Then making it our problem to rebook it.
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Dave Ashby
(@Liquidlizard) reported
@bt_uk I called out a BT engineer to fix the slow internet speeds I have in my area, and they said I 'just have to wait for BT to decide to install fibre in my area', even tho i've been here 4yrs+ and all other streets have fibre around here. Literally 3 telephone poles missed
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Chris de Souza
(@chris_de_souza) reported
@bt_uk @MarcAllera No responses - wow and why on earth was a decision made to have all BT Mobile customers move to EE. EE Service levels are atrocious and can someone at BT respond to let their customers know what is going on? #philipjansen