BT (British Telecom)

BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hetton-Le-Hole, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hetton-Le-Hole, Sunderland, England 02/05/2025 05:45

February 05: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Phone (10%)

    Phone (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Hetton-Le-Hole, Sunderland, England

The most recent BT (British Telecom) outage reports came from the following cities: Hebburn, Newcastle upon Tyne, Sunderland, Washington, Gateshead, Bishop Auckland, Durham, Chester-le-Street, Boldon Colliery, Peterlee, Blaydon-on-Tyne, Seaham, Hartlepool, Jarrow and Spennymoor.

Loading map, please wait...
City Problem Type Report Time
United KingdomChester-le-Street Internet
United KingdomHebburn Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England

Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    @bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595

  • andydeltic andy (@andydeltic) reported from Gateshead, England

    @bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks

  • d4rryl23 Darryl Arnett (@d4rryl23) reported from Chester-le-Street, England

    @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk As ive said i will never have anything to do with bt again

  • Sandancer60 Dave Miller #ButcherXiJinping #BBCFakeNews (@Sandancer60) reported from South Shields, England

    @MSANNCOOPER @jojojoheeley @bt_uk Ring #BBCFakeNews. Im sure they'll be able to help you out. Don't waste your time ringing. Don't pay the bill if you don't owe it. Let them take you to Court: they'll lose.

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

  • chris_jelley Dr Chris Jelley (@chris_jelley) reported from Durham, England

    A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

  • Andymorris74 Andrew Morris ⚽️ (@Andymorris74) reported from South Shields, England

    How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

  • HarrymBarham Harry Barham (@HarrymBarham) reported from Newcastle upon Tyne, England

    Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

  • MrsP1001 MrsP (@MrsP1001) reported from Crook, England

    @bt_uk False alarm, it was a nice neighbour dropping off a Christmas card - I saw an Openreach van down the road and assumed that you had actually done something!!

  • laaurenmoore94 lauren moore (@laaurenmoore94) reported from Newcastle upon Tyne, England

    Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

  • calthomson10 Callum Thomson (@calthomson10) reported from Newburn, England

    @btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.

  • CraigShitpeas Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England

    Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport

  • RiskManager01 John McLackland (@RiskManager01) reported from Walker Gate, England

    @CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.

  • MrsP1001 MrsP (@MrsP1001) reported from South Hetton, England

    @bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me

  • chris_jelley Dr Chris Jelley (@chris_jelley) reported from Durham, England

    10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • SimpSam_ Sam (@SimpSam_) reported

    @bt_uk Still having issues. The box seems to only connect to broadband after doing a phone call on the landline. After around 30-60 minutes of being connected itbdisconnects again because of broadband

  • Parksy Ian Parkes (@Parksy) reported

    @__MLx0 @bt_uk Binned off BT a few years back, when it works its fine but they have the worst support I have ever come across

  • tuvanaelif Tuvanaelif (@tuvanaelif) reported

    @bt_uk Hi Lesley, No my provider is not BT but we have been told that the internet connection and phone lines. This appears to be the result of a BT network outage in the local area.

  • shadowstar240 Sarah Marie Jones (@shadowstar240) reported

    @bt_uk is there an issue with broadband in Llanelli? There was an openreach engineer outside earlier and now all day the router has been rebooting. Its done it 4 times in the last 30 mins. I work from home and literally can't do anything!

  • NathanArm94 ℕ𝕒𝕥𝕙𝕒𝕟 (@NathanArm94) reported

    @btsport cancellled BT Sports today and the offer to keep me was poor surly they should be doing more to keep your custom in these times!

  • Neill_Peel NeillNeillOrangePeel (@Neill_Peel) reported

    @bt_uk STILL have issues... What do I have to do next....??!!

  • dollytwh Jean Parmesan (@dollytwh) reported

    @bt_uk Don’t answer the phone, no way of contacting you by email, live chat tell you nonsense, the only way to speak to anyone is to make a complaint. Then they tell you there is nothing they can do to help. Dreadful customer service.

  • gooner_chris Chris Williams (@gooner_chris) reported

    @bt_uk hi I was wondering I just bought the Anthony Joshua fight and was wondering if I can cancel the purchase if I need to?

  • JRHunTx Jonathan Hunt (@JRHunTx) reported

    Perfectly lovely representative over the phone, but £350 cancellation charge @bt_uk stuck w/ me b/c I added @btsport to an account I'd had with them for three years already (and then upgraded to handle all my remote teaching) now that I'm moving to the United States really sucks.

  • bellofiorestyle Bellofiore🌺 (@bellofiorestyle) reported

    @bt_uk @DCMS The worst di service @provided from BT is terrible we are continually struggling with WiFi in our business we have made several enquires but no one is caring,soon we going to change the provider as everyone with BT broadbands in not happy,do not subscribe any cnday tract with BT