BT (British Telecom) outages and service status in Hetton-Le-Hole, England

Problems in the last 24 hours in Hetton-Le-Hole, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hetton-Le-Hole, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Peterlee, and Sunderland.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	2 days ago
Gateshead	Internet	29 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England

Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:

• 
  John Paul Green (@JPaulGreen) reported 6 seconds ago from Sunderland Bridge, England

  @BTCare Line has dial tone but crackles and hub light orange. It's deja vu. Doesn't seem to happen as often as it did when engineers finally fixed line problem last year, but it's annoying that the crackle has returned and speeds have dipped etc

• 
  Jonpaul Heron (@TVBCJonpaul) reported 12 seconds ago from Newcastle upon Tyne, England

  Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

• 
  Dave Lee (@SunderlanDave) reported 4 minutes ago from Sunderland Bridge, England

  @btsport Steve McManaman has to be the worst co-commentator in the history of co-commentators #LIVBAR #ChampionsLeague

• 
  Karen Brown (@kphilchris) reported 8 minutes ago from Ouston, England

  @BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

• 
  Harry Barham (@HarrymBarham) reported 9 minutes ago from Newcastle upon Tyne, England

  Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

• 
  Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 11 minutes ago from Sacriston, England

  @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

• 
  Darryl Arnett (@d4rryl23) reported 21 minutes ago from Chester-le-Street, England

  @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

• 
  Stuart Wannop (@QlikStu) reported 21 minutes ago from Walker Gate, England

  @bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?

• 
  Dr Chris Jelley (@chris_jelley) reported 21 minutes ago from Durham, England

  A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

• 
  Angela Wilkinson🍃💚🍃 (@wilko1999) reported 31 minutes ago from Whitburn, England

  @bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.

• 
  MrGrumpy.....Y.N.W.A (@liamlcg) reported 34 minutes ago from Murton, England

  @bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

• 
  Karen Brown (@kphilchris) reported 36 minutes ago from Ouston, England

  @BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

• 
  Tim Harding (@timhardinguk) reported 36 minutes ago from Whitburn, England

  @bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless

• 
  Graeme Wilson (@graeme_i_wilson) reported 39 minutes ago from Walker Gate, England

  @bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

• 
  MrGrumpy.....Y.N.W.A (@liamlcg) reported 45 minutes ago from Murton, England

  @bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

• 
  Jase ⚫️⚪️ ♿️ (@jasonhebron) reported 48 minutes ago from Blaydon-on-Tyne, England

  @bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…

• 
  Jack Bell (@jackbnufc) reported 49 minutes ago from Newburn, England

  BT with the worst broadcast from presenters, commentators and broadcast itself (sound and video) woeful! #BTSport #MCINEW

• 
  MrsP (@MrsP1001) reported 53 minutes ago from South Hetton, England

  @bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me

• 
  lauren moore (@laaurenmoore94) reported 58 minutes ago from Newcastle upon Tyne, England

  Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂

• 
  John Mulcahy (@mulcs85) reported 59 minutes ago from Newcastle upon Tyne, England

  @IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joey (@laggyteabag) reported 3 minutes ago

  @bt_uk Im helping an neighbour try to log into their BT account. They've set a password a dozen times, and they can log into their BT emails on a browser without any issues, but trying to log into the BT app flags an incorrect password error. Is their any guidance for this?

• 
  namecantbebrank (@alreetson) reported 5 minutes ago

  @bt_uk @MoneySavingExp @MartinSLewis Why are you so aggravatingly poor at communicating and dealing with people who are made to use your services? Not choose, made.

• 
  The Emperor Son (@TheEmperorSon) reported 5 minutes ago

  Hay @EE and @bt_uk, next time you have a broadband outage can you text me that there's a problem in the area to my mobile phone about the issue? I thought there was a problem with my hub, so performed a reset and unknowingly lost all my contacts. I assumed that the numbers where stored in the handset. My fault for not reading the instructions - but because I didn't know about the broadband outage, I thought the fault was the equipment. Have now added my contacts back to the phone, which are stored in the hub.

• 
  Technicslover (@technicslover) reported 6 minutes ago

  Het @bt_uk @EE we don't have a landlines any more and we're never going to subscribe to your ****** ripoff broadband or TV service so can you come and take the cable away? Thanks.

• 
  . (@SpawnSoul) reported 8 minutes ago

  How does one leave their contract with @bt_uk and their third world internet speeds? We have had five engineers out and the speeds are still slow. The worst ISP ever.

• 
  Robert Drummond (@robertd1981) reported 10 minutes ago

  Usual poor service from @btmailhelpdesk 87 yr old M-i-L left without help getting her ipad connected to internet using modem. Obviously can't be bothered to spend the extra few minutes to help out a customer. @bt_uk

• 
  Amai Chong Memes business (@AmaiChong_ninja) reported 11 minutes ago

  @bt_uk Our thoughts are with the people who used BT’s service and found out: •Hidden charges are everywhere. •The app is useless and has no interaction with the company. I’ve messaged you 6 times now with no reply. Scammers

• 
  wynne carter 🔶#FBPE🇺🇦 (@gvs368) reported 12 minutes ago

  @bt_uk been with BT for years and waiting patiently for FTTP. The checker finally went to "we're building in your area now". In May Openreach replied to their customer fibre form it would be "available in 6 to 8 weeks". Now fresh enquiry says "plan has been cancelled". Loyalty?

• 
  Claire🌹 (@sundaygirl851) reported 12 minutes ago

  @bt_uk I know but he's put off by getting nowhere recently and i am not at home with him. What else could be a problem? He has tried putting new bt SIM in and turning phone on/off but no joy.

• 
  Cribby Youngs (@CribbyYoungs) reported 14 minutes ago

  @bt_uk Would it be courteous to advise a customer & resident of planned work installation outside of home......? No letters or planning leaflet in area..