BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Hetton-Le-Hole, Sunderland, England
The most recent BT (British Telecom) outage reports came from the following cities: Peterlee, Washington, Stanley, Newcastle upon Tyne, Sunderland, South Shields, Blaydon-on-Tyne, Crook, Gateshead and Boldon Colliery.
| City | Problem Type | Report Time |
|---|---|---|
 Peterlee |
Total Blackout | |
| Washington |
Internet | |
| Stanley |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Washington |
Phone | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
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BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
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Jase ⚫️⚪️ ♿️
(@jasonhebron) reported
from
Blaydon-on-Tyne, England
@bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@btbusinesscare I moved house in December, you failed to move my Internet so spectacularly that mid January I cancelled the non existing internet. I’ve been sent bills in February & March that I’ve had to phone about. Im just trying to warn other people how bad your service is.
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .
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Andrew Davis
(@andrew14ad) reported
from
Newcastle upon Tyne, England
@msmith850 @btsport Never in doubt they are back
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Angela Wilkinson🍃💚🍃
(@wilko1999) reported
from
Whitburn, England
@bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.
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Jase ⚫️⚪️ ♿️
(@jasonhebron) reported
from
Blaydon-on-Tyne, England
@bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)
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Chris Dodds
(@PapaDodds) reported
from
South Shields, England
@bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@bt_uk I'm going to head round and help him.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?
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Chris Dodds
(@PapaDodds) reported
from
South Shields, England
@bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.
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davidnufc22
(@1ONEBOBBYROBSON) reported
from
Dunston, England
who ******** is that idiot commentator on #btsport @btsport she hasnt got a clue #NUFC
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@bt_uk the worst service in the UK. I’m still getting bills for a service I stopped in January. Absolutely shambolic. I stopped being a customer 3 months ago yet here I am on hold to BT. What a joke.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?
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Raring2Go! Newcastle
(@Raring2goNewcas) reported
from
Newcastle upon Tyne, England
@BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.
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Michael Chaney
(@ChaneyMichael) reported
from
Dunston, England
@gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.
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Raring2Go! Newcastle
(@Raring2goNewcas) reported
from
Newcastle upon Tyne, England
Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…
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Tory 1
(@charming_man_) reported
from
Newcastle upon Tyne, England
@bt_uk can we have an update on the outage Middlesbrough TS5
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Waring
(@shalashaska43) reported
@bt_uk promised a call back on the 10th December to a complaint made which is a continuous follow up to a mis-sell from October. Still haven't heard anything and whenever I call myself I am passed from dept to dept with no suitable resolution offered. Will someone reach out now?
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Alex
(@fishchipsgravy) reported
@bt_uk it's shocking how your customer support can no longer price match broadband even if it's £5 off a month in been with you guys for 16 years
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mia
(@miadotx) reported
@bt_uk Had to cancel our first booking for setting up our broadband in a new house and now waiting for you to close that account to book again. Have been waiting over a week, still can’t rebook even though I’ve received an email saying the account has been closed?? 1/2
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Kat Herridge
(@KatHerridge) reported
@cdyer291 @bt_uk I am having the exact same issue! Not great service is it, starting to regret switching providers now
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Phillip Williams
(@theartfullodge) reported
@bt_uk My bt system hung on 2 of the three discs, had to remove power from all three , wait, then restart each one in turn to recover. £5 to a broadband charity if this was a one-off, unique, never happened to anyone else before problem.
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JCB
(@Plsdoright) reported
@bt_uk Paid extra for ‘more reliable’ Wi-fi with @bt_uk but it keeps dropping out. Reported to BT and promised call back within 30 minutes. It is now over seven hours and heard nothing. Help desk as reliable as Wi-Fi!!! Advice please!
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Gymsim
(@GymSim) reported
.@bt_uk I have no idea what is happening with BT at the moment. I had no idea trying to stay a loyal customer and renew my contract would cause so much stress. I've raised complaints and you have closed them as you only call during the day and leave no direct number!!!
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Lauren Walker 🖤
(@laurenGrace_xx) reported
@bt_uk A contract that was broken by yourselves. Nobody has a clue what is going on, and I’m yet to receive an apology, or reimbursement for the £65 you happily took from my account. I cannot give you a case number as I haven’t been provided with one. The service is shocking...
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CharlesGreig
(@CharlesGreig) reported
@GymSim @bt_uk That doesn’t sound good. Very frustrating customer experience no doubt.
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Steve Mc
(@LeedsViking) reported
@bt_uk Will give that a try!! I read on one of the BT Community forums that the addition of a wi-fi extender into the network can cause this issue... that would make sense as I’ve recently bought one (a BT model incidentally). Can you offer any advice if that’s the cause?