BT (British Telecom) Outage Report in Hetton-Le-Hole, Sunderland, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hetton-Le-Hole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Hetton-Le-Hole, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Washington, Peterlee, Stanley, and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 11 days ago |
|
Gateshead
|
Internet | 12 days ago |
|
Newcastle upon Tyne
|
Phone | 1 month ago |
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Newcastle upon Tyne
|
Internet | 1 month ago |
|
Washington
|
Internet | 1 month ago |
|
Newcastle upon Tyne
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
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Alastair Smith (@baldymanali) reported from Gateshead, England@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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Trevor Sharkey (@trevstanley) reported from Stanley, England@bt_uk And I NEVER get 4g. Lucky to get 3g!
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Advanced IFA Ltd (@AdvancedIFA) reported from Boldon Colliery, England@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Gerry1nnes (@gerrinnesmac) reported from Peterlee, England@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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Stuart Wannop (@QlikStu) reported from Walker Gate, England@bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?
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Tayler (@taylersant) reported from Newburn, England@bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!
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Daniel Jenks (@DanielJenks89) reported from Sunderland Bridge, England@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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Trevor Sharkey (@trevstanley) reported from Stanley, England@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
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Joe Simpson (@kennydude) reported from Seaham, England@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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heather potts (@heatherpott) reported from Walker Gate, England@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
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Shahan Chowdhury™ © (@shahanchowdhury) reported from Newcastle upon Tyne, England@bt_uk My phone network is EE
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Chris Wilks (@1972wilksy) reported from Chilton, England@bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy
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Chris Wilks (@1972wilksy) reported from Chilton, England@bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to
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Tim Harding (@timhardinguk) reported from Whitburn, England@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
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Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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lornafay (@lornafaym) reported from Seaham, EnglandAbsolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
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Trevor Sharkey (@trevstanley) reported from Stanley, England@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
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Trevor Sharkey (@trevstanley) reported from Stanley, England@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.
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Karen Brown (@kphilchris) reported from Ouston, England@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kitčaniklić (@K1t_Law) reported@bt_uk @OneRandomDolly They can’t even tell me what service I’m being charged for. It’s an utter joke
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Rachel (@pufffling) reportedHey @bt_uk can you stop running that wifi-shaming advert please IT'S MAKING YOU LOOK BAD #BTcanyougoonmute #Paulasfine
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LIAMGM (@liam05adamson90) reported@btsport Turn the **** fake Football fans Sound off #berlinLeip
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Jasmine (@Jasmine35842598) reported@bt_uk hi there, all the channels on my bt TV box work apart from BT sport where they just come up as a blank screen - any chance you can help with this issue?
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OneRandomDolly (@OneRandomDolly) reported@DjWazzerfrigg @samcerulean @bt_uk Tell me about it. I'm going to take this to training standards etc ifnit carrys on. The customer service is just taking me in circles
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Stephen Kellett (@ThePipingSnail) reported@DavidGArnold @bt_uk So Vodafone were in third place I guess? I've just dumped them because they could not give me access to my own account. I spent hours on the phone with them, the reset password email never arrived. When they sent me a temporary one time password it didn't work. Etc.
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Nick Edmondson (@Nick_Edmondson) reportedJust starting the cancelation process of @SkyUK as they just don’t seem bothered at all about their customers (we have TV full package, a poor Broadband service etc) and looking to move to @BTCare as apparently they do and offer better broadband etc. Anyone any suggestions?
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𝙈𝙖𝙧𝙠 𝙍𝙤𝙙𝙜𝙚𝙧𝙨 (@RealMarkRodgers) reported@bt_uk There's nothing really, but thanks for asking. It's just quality of product tbf. My wife's Citroen will never live up to my Audi if you catch my drift. It is what it is. My own fault.
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Dilyana (@DilyanaMilenko1) reported@bt_uk absolutely appalling customer service we have received from BT!!! Management have been ignoring our emails and constant calls since 5th February and have 'closed' our complaint file even though we are calling on a weekly basis to complain about the unsteady slow broadband!
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Skits - FilthyFellas - Vibbar - CapsuleCollexion (@SkitsBuddhaboy) reported@bt_uk its been 3 weeks and 3 seperate attempts of making the same ******* order just send my ******* broadband box already ffs! Ur bullshit customer service and theyr false promises