BT (British Telecom) Outage Report in Ely, Cambridgeshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Ely come from postal codes CB6.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ely, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (6%)
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Phone (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Ely, Cambridgeshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Ely, Mepal and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Ely |
Internet | |
| Mepal |
Wi-fi | |
| Ely |
Phone | |
| Ely |
Wi-fi | |
| Newmarket |
Phone | |
| Ely |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
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James Wright
(@jameswright2004) reported
from
Witcham, England
@btsport should follow the lead of @SkySports and allow customers to pause/cancel their contracts until real sport is resumed. I’m happy to pay for what I signed up for. I did not sign up for constant replays on the 2012 Championship season and closed door WWE wrestling......
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Ian Cooper (he/him) 🇺🇦🏳️🌈🏳️⚧️
(@IanHCooper) reported
from
Ely, England
Urgh, looks like I’ll be stung by loyal customer penalty on charges when I move thanks to @BTCare. About £20/mo by the look of things
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Paul Jeffrey
(@realfootiedad) reported
from
Witcham, England
In this hour of need I still need to find my football fix somehow. So up at 4am to watch live the @WLeague #GrandFinale between @MelbourneCity v @SydneyFC .Watch it now live on @btsport
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The Wobbly Gamer 👁️🎮
(@TheWobblyGamer) reported
from
Mildenhall, England
@bt_uk Don't worry about it I've solved the problem myslef, and I've been told I can't change the account name even though I've paid for it for 6 years, I don't live with my sister who originally organised it and I always change my package without any issue but hey ho!!!
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Katharine Rosenstiel
(@fredngingermad) reported
from
Cambridgeshire, England
Wondering if BT would like to give me a refund, bought a pass for @btsport to watch The Ashes and despite a full strength Internet signal it's done nothing but on and off buffering all morning
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Katharine Rosenstiel
(@fredngingermad) reported
from
Cambridgeshire, England
Oh grand @btsport has gone down, can't access it with or without WiFi, just as England is batting
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Martin Wheatley
(@wheatley_martin) reported
from
Swaffham Bulbeck, England
@bt_uk Yes, but the fix time (5 days) is very disappointing. Would expect new installation to work.
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Martin Wheatley
(@wheatley_martin) reported
from
Swaffham Bulbeck, England
Very slow handclap for @bt_uk. My *brand new* phone connection isn't working and won't be fixed until Tuesday next week.
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James Gordon
(@jgordon85) reported
from
Waterbeach, England
@btsport @btsportcricket just spent £25 to watch @englandcricket to find your app on my phone and TV are not working. What's going on? 😡🤬
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Samuel Carvalho
(@SamCarvalho) reported
from
Cambridgeshire, England
@bt_uk Hello, I’m under you VIP team but I’ve lost the specific telephone number I need to call as your standard customer service isn’t allowed access to my account. Could you please DM the telephone number to me?
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Samuel Carvalho
(@SamCarvalho) reported
from
Cambridgeshire, England
@bt_uk Hello, I’m under your VIP team but I’ve lost the specific telephone number I need to call as your standard customer service isn’t allowed access to my account. Could you please DM the telephone number to me?
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Guey-Mei Hsu
(@MeiKHsu) reported
from
Cambridgeshire, England
@bt_uk what’s going on with the internet service in Cambridge??
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Ian Miller
(@millerbowler) reported
from
Fordham, England
@BTCare @bt_uk The more dealings I have with your customer service and website , the more confused and frustrated I get.
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Rebecca
(@bec20272) reported
from
Chatteris, England
@bt_uk I was due a call back on Wednesday for an update from her instead I had to call because YOU CANCELLED MY BROADBAND I have no access to a bank in town now no access for 3 days YOUR SERVICE SINKS
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Rebecca
(@bec20272) reported
from
Chatteris, England
@bt_uk You should have open reach on this job everyday until they have fixed the problem not once a week oh sorry can’t fix it booked in again for next Tuesday do you guys understand the term VUNERABLE CUSTOMER DISABLED?????
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Doe Grass
(@DoeGrass) reported
from
Southery, England
@bt_uk what is going on with my broadband service? Been wiv u guys for years. Never a problem like this. Since Oct constant broadband going down. 2 engineer visits outside the home and once again tonight IT’S DOWN! No reflection in bill either. Considering a change 😞
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Ian Farrell
(@eyefarrell) reported
from
Milton, England
I’m beginning to think that going with BT for my business broadband was a very band idea. @btbusinesscare Speed awful. Admin and billing even worse. And a premium rate number for customer service - oh nice 😐
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MarkL
(@Miketango35) reported
from
Ely, England
@bt_uk hi. I changed my contract the other day (slightly cheaper tariff). I keep getting texts saying I’m a new customer and I can transfer my number across. Assume these texts are generic as am staying with BT. Only thing I’ve changed is cost of tariff
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EJ Allen cosplay- All about that hair!
(@EJ_C_Allen) reported
from
Milton, England
@bt_uk how is it okay to leave us with unusable internet till the 24th of this month and still charge us for this time. We all work from home right now and 1mps speed just ain’t doing anything but yet your doing nothing to help us but still charging us. Great customer service!
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Tyler Thurston
(@Cameraman_Tye) reported
from
Dalham, England
@virginmedia your customer service via whatsapp is laughable, fill in all the information to then get called the wrong name? Can safely say the router, service and customer help was better with @bt_uk
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Sleve McDichael
(@Trouserdeagle) reported
@BTCare I work exclusively from home with no option to work in an office and I lost a day of work due to an unexplainable outage. Am I eligible for any form of compensation?
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Tom Fox
(@TomFox87) reported
@bt_uk Hi, I am using the BT Cloud Work App for work but the 'Ask First' option is no longer working when I try to transfer calls to a colleague. Whenever I press it the call is disconnected. Please help!
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sally roberts
(@sallyroberts70) reported
@SkyUK can you quote for Broadband and phone please, I need to switch from @bt_uk keep taking my money, not providing the service I’m paying for! Excuse after excuse and still not fixed the issue. Ongoing for years. Time to terminate - breach of contract on @bt_uk part
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Chris Middleton
(@strategistmag) reported
@ChrisTheDJ @bt_uk I ended my BT contract when they kept phoning me in the evening on the LL even though I instructed them never to. Their response? I quote: “It’s our line, not yours, and we’ll phone it whenever we want to.” They are a truly appalling company.
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Prof Colin Diamond CBE 💙
(@Anfieldexile) reported
@bt_uk Bullshit advert 💩 Been waiting for you to correct your own mistakes and complete the broadband switch after moving house. Booked in 11 March. Meant to happen 29 March. Engineer promised today. No show. Might be fixed 13th March. Who knows? Utterly appalling service 💩
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Samantha Winton
(@SamanthaWinton) reported
@bt_uk I’ve tried on my iphone, ipad and on my desktop pc but still get the same message. Like I said, the advisor I spoke to yesterday said they were having problems at BT’s end.
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Esteban Olmedo
(@estebano_) reported
@bt_uk It's now the 3rd day of no broadband, the router you sent over is super-slow and I keep being guided down self-reporting an issue that I already self-reported, and your engineer said he can't fix because it's a bigger problem. This is now impacting my work! Can you fix it?
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Callum
(@callum96_) reported
@bt_uk Hey, since I renewed on the same package, my speed is real slow.. today it’s dropped under the minimum speed too...
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Tim H
(@timjbharg) reported
@adampettit1972 @bt_uk BT are awful imo, they tried to hike my parents' charge by 30+%, we moved to Vodafone for our broadband and are paying less than what BT were charging before they tried to scalp us. Customer service was better with Vodafone too and they changed us over exactly when scheduled 👍
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The Buttery Scotsman
(@ButteryScotsman) reported
I require the internet to continue my duties, I earn my money online, and this has been the biggest pain in my arse Half the mind to move to a different provider @bt_uk I'll be calling up customer support again. Bloody joke this is.Not showing up and putting it down as missed.