BT (British Telecom)

BT (British Telecom) Outage Report in Ellesmere Port, Cheshire West and Chester, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ellesmere Port, Cheshire West and Chester, England 01/21/2026 12:25

January 21: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Birkenhead, Runcorn, Chester, Bromborough, Upton and Neston.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomBirkenhead Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • JohnZagreus2 John Anthony Foster (@JohnZagreus2) reported from Flint, Wales

    Had @bt_uk full fibre for a week not seen full speeds some of my devices won't connect to internet and service been crap hope to get back to copper

  • brilliant_tours Brilliant Tours (@brilliant_tours) reported from Liverpool, England

    @richardosman I’ve had the free BTsport APP on my EE Ipad but it’s never worked & ive spend hours on the phone to support & gave up ages ago!

  • amijesuspablo Jesus Pablo (@amijesuspablo) reported from Liverpool, England

    Mad how due to an issue with @bt_uk I’ve had to use my @O2 data to do my work. Which was great, 15GB lasted me from Monday till yesterday. Now I added an extra 8GB yesterday to see me through and half has been used in 24 hours and I’ve not even done uploads/downloads!! #*****

  • amijesuspablo Jesus Pablo (@amijesuspablo) reported from Liverpool, England

    @bt_uk This is poor customer service. I’ve provided the address etc. in a DM for fault and you’re just replying to the timeline. Or tell me if there is an issue in the area of L15 (Liverpool) if you can’t be bothered to read my DM.

  • PaulDC28 PaulDC JFT96 ⭐⭐⭐⭐⭐⭐ (@PaulDC28) reported from Liverpool, England

    @bt_uk seen a few people say there connect isn't good so did the check thing, say there's no issues but my Internet keeps dropping out every 5 to 10 minutes at a time???

  • PaulDC28 PaulDC JFT96 ⭐⭐⭐⭐⭐⭐🌏🏆 (@PaulDC28) reported from Liverpool, England

    @EE @BTCare hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

  • matt_burrow Matthew Burrow (@matt_burrow) reported from Frodsham, England

    @BTCare hi. Upgraded my service with you and took Halo out but since replacing the old smart hub and getting new one with disk extender the signal has been worse and broadband slower. What has gone wrong and can we revert back to old system as it was less prone to signal failure

  • bencartwright69 alan cartwright (@bencartwright69) reported from Helsby, England

    @bt_uk Havent logged on since the message I sent. Will send you a screen shot the next time I have issues with Bt sport thanks

  • peter_scrivener Peter Scrivener (@peter_scrivener) reported from Hoylake, England

    @bt_uk Thanks scott . I have spoken to customer services and they directed me to open reach

  • peter_scrivener Peter Scrivener (@peter_scrivener) reported from Hoylake, England

    @Craig_Pankhurst @bt_uk @SkyUK We have the same issue in Caldy

  • c_pitchford Chloe Pitchford Music (@c_pitchford) reported from Liverpool, England

    @bt_uk Hi, we are a new customer and 3 months without internet and a botched garden isn’t ideal. And honestly if you are working on it we wouldn’t know as you’re keeping us waiting for a call until next Monday - you aren’t even providing a solution, just a call in another week 👎🏻

  • TLWoolley Tom (@TLWoolley) reported from Hoylake, England

    @bt_uk Great. An ongoing problem that won’t be fixed until 8:45pm. Absolutely shite service as per usual. Will be getting a switch sorted this week to sky internet.

  • Gibbo28 Mike Gibbons (@Gibbo28) reported from Prescot, England

    @WatchedToffee @btsport He truly is awful isn’t he.

  • keithrumpire Keith (@keithrumpire) reported from Chester, England

    @btsport @EnglandHockey many thanks to BT for showing and supporting hockey on tv. Please however explain to the director that the game never stops and so to stop cutting to suspended players etc. And show the game that’s continuing.

  • PaulDC28 PaulDC JFT96 ⭐⭐⭐⭐⭐⭐🌏🏆 (@PaulDC28) reported from Liverpool, England

    @EE @bt_uk hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

  • helly_welly_woo helen parker (@helly_welly_woo) reported from Garston, England

    @bt_uk loving you guys right now. Problems with losing connection on & off for past year now, multiple engineers out, no faults on the line, so get a brand new hub2 today. Made it through the rugby now for past 2hrs the connection is dropping off. Suppose another call needed hey?

  • TLWoolley Tom (@TLWoolley) reported from Hoylake, England

    @bt_uk @OpenreachHelp working from home and the internet continues to cut out, drop in speeds and generally poor performance. Awful awful service

  • chriscol6765 Chris (@chriscol6765) reported from Garston, England

    Hey tweeps stay clear of @bt_uk awful service send you crap phones. And been told it is acceptable to charge your phone 2-3 times a day. Surely that can't be right.

  • jakeadamson99 Jake Adamson (@jakeadamson99) reported from Ellesmere Port, England

    Just let fighters get knocked out n all, why on earth would a ref jump in and stop a fight when a man is still on his feet? If he is done he will go down? Whole basis that boxing was based off right? Just shite to watch now🚮, get the proper fighting on @btsport

  • ChickiD Dianne Coughlin (@ChickiD) reported from Birkenhead, England

    Why are all the commentators on @btsport so boring? just chat crap #Toomuch #Jibbajabba #Boreoff 😴😴

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • lyndsaythom19 Lyndsay Thompson (@lyndsaythom19) reported

    @bt_uk hi I’ve dm you a engineer came out today i got told on phone wouldn’t need to come in my home the problem was outside which I told her it’s not it’s been going on since May last year she said it’s outside so engineer come out need to come in I was at work so problem not

  • hannah78272528 hannah (@hannah78272528) reported

    @bt_uk @BTGroup I have been waiting nearly 6 weeks for my WiFi to be installed by BT. I am a teacher, trying to teach A-Level students from home using my Mobile Data hotspot thanks to this appalling service.

  • Jo_digger Jo Shoebridge (@Jo_digger) reported

    So disappointed with the service received by @bt_uk this afternoon, left this morning without internet or landline (no notice) which has been discussed, but now I have raised a further issue but as it's an open reach issue they wont help :(

  • InclusionFooty1 Steve Hooper (@InclusionFooty1) reported

    Absolutely raging with @btsportufc @btsport charging me 4 times for #UFC257 and then customer services telling me there is nothing they can do! #wontbesubscribingagain

  • jamo_0 Jamie Dominy (@jamo_0) reported

    @bt_uk issue with broadband in St Austell area. Is this a local fault? Or just me?

  • MarvR18 Marv (@MarvR18) reported from Fingal County, Leinster

    @btsport please get your commentators to commentate on the game. We know VAR has its issues, the pundits will discuss at HT. You concentrate on the play don’t spend more time crapping on about VAR after the correct decision has been made. No wonder people are fed up of it!

  • MarccarltonP MarcCarlton-Photography (@MarccarltonP) reported

    @bt_uk Quick question. How bad does my Internet connection have to be before I can sue. Also what is your opinion on copper wiring from the 1900s? Asking for a friend...

  • JulesKilham Jules Kilham (@JulesKilham) reported

    @JohnBrassey1 @bt_uk I hope they do. I hate to hear stories like that! You’re wonderful to have helped her sort the problem out. xx

  • ellie_meadx ellie (@ellie_meadx) reported

    @bt_uk shocking service. New WiFi cancelled without any communication, now having to wait ANOTHER two weeks for activation. A whole month without WiFi whilst having to work from home!

  • GCClifford Gordon Clifford (@GCClifford) reported

    @bt_uk I even had a bit of a techy problem setting it up (which ended up my fault) I emailed BT support and got a one to one phone call from a BT engineer who sorted it out 👏🏻👏🏻