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BT (British Telecom)

BT (British Telecom) Outage Report in Ellesmere Port, Cheshire West and Chester, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ellesmere Port, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Ellesmere Port, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Wallasey, St Helens, Widnes, Birkenhead, Frodsham, Chester, Runcorn, Queensferry, Buckley, Mold, and Prenton.

CityProblem TypeReport Time
Liverpool Total Blackout 7 days ago
Liverpool Internet 9 days ago
Liverpool Internet 9 days ago
Wallasey Internet 11 days ago
Liverpool Internet 12 days ago
Liverpool Internet 13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • brilliant_tours
    Brilliant Tours (@brilliant_tours) reported from Liverpool, England

    @richardosman I’ve had the free BTsport APP on my EE Ipad but it’s never worked & ive spend hours on the phone to support & gave up ages ago!

  • TLWoolley
    Tom (@TLWoolley) reported from Hoylake, England

    @bt_uk @OpenreachHelp working from home and the internet continues to cut out, drop in speeds and generally poor performance. Awful awful service

  • c_pitchford
    Chloe Pitchford Music (@c_pitchford) reported from Liverpool, England

    @bt_uk Hi, we are a new customer and 3 months without internet and a botched garden isn’t ideal. And honestly if you are working on it we wouldn’t know as you’re keeping us waiting for a call until next Monday - you aren’t even providing a solution, just a call in another week 👎🏻

  • TLWoolley
    Tom (@TLWoolley) reported from Hoylake, England

    @bt_uk Great. An ongoing problem that won’t be fixed until 8:45pm. Absolutely shite service as per usual. Will be getting a switch sorted this week to sky internet.

  • GMcC74
    Ged McCann (@GMcC74) reported from Widnes, England

    @btsport WTF is steve mcmanaman smoking!!! Drugs test at halftime!!! Chatting absolute shite the lad

  • amijesuspablo
    Jesus Pablo (@amijesuspablo) reported from Liverpool, England

    @bt_uk This is poor customer service. I’ve provided the address etc. in a DM for fault and you’re just replying to the timeline. Or tell me if there is an issue in the area of L15 (Liverpool) if you can’t be bothered to read my DM.

  • keithrumpire
    Keith (@keithrumpire) reported from Chester, England

    @btsport @EnglandHockey many thanks to BT for showing and supporting hockey on tv. Please however explain to the director that the game never stops and so to stop cutting to suspended players etc. And show the game that’s continuing.

  • amijesuspablo
    Jesus Pablo (@amijesuspablo) reported from Liverpool, England

    Mad how due to an issue with @bt_uk I’ve had to use my @O2 data to do my work. Which was great, 15GB lasted me from Monday till yesterday. Now I added an extra 8GB yesterday to see me through and half has been used in 24 hours and I’ve not even done uploads/downloads!! #*****

  • helly_welly_woo
    helen parker (@helly_welly_woo) reported from Garston, England

    @bt_uk loving you guys right now. Problems with losing connection on & off for past year now, multiple engineers out, no faults on the line, so get a brand new hub2 today. Made it through the rugby now for past 2hrs the connection is dropping off. Suppose another call needed hey?

  • ChickiD
    Dianne Coughlin (@ChickiD) reported from Birkenhead, England

    Why are all the commentators on @btsport so boring? just chat crap #Toomuch #Jibbajabba #Boreoff 😴😴

  • redams66
    Alridge Prior (@redams66) reported from Liverpool, England

    @DalaiPalmerMCR @btsport That’s true but I guess you can’t make a stupid person intelligent in such a short space of time. Enjoy being on the bandwagon again this season! Cya 👍🏻

  • PaulDC28
    PaulDC JFT96 ⭐⭐⭐⭐⭐⭐ (@PaulDC28) reported from Liverpool, England

    @bt_uk seen a few people say there connect isn't good so did the check thing, say there's no issues but my Internet keeps dropping out every 5 to 10 minutes at a time???

  • chriscol6765
    Chris (@chriscol6765) reported from Garston, England

    Hey tweeps stay clear of @bt_uk awful service send you crap phones. And been told it is acceptable to charge your phone 2-3 times a day. Surely that can't be right.

  • JohnZagreus2
    John Anthony Foster (@JohnZagreus2) reported from Flint, Wales

    Had @bt_uk full fibre for a week not seen full speeds some of my devices won't connect to internet and service been crap hope to get back to copper

  • bencartwright69
    alan cartwright (@bencartwright69) reported from Helsby, England

    @bt_uk Havent logged on since the message I sent. Will send you a screen shot the next time I have issues with Bt sport thanks

  • Gibbo28
    Mike Gibbons (@Gibbo28) reported from Prescot, England

    @WatchedToffee @btsport He truly is awful isn’t he.

  • jakeadamson99
    Jake Adamson (@jakeadamson99) reported from Ellesmere Port, England

    Just let fighters get knocked out n all, why on earth would a ref jump in and stop a fight when a man is still on his feet? If he is done he will go down? Whole basis that boxing was based off right? Just shite to watch now🚮, get the proper fighting on @btsport

  • PaulDC28
    PaulDC JFT96 ⭐⭐⭐⭐⭐⭐🌏🏆 (@PaulDC28) reported from Liverpool, England

    @EE @bt_uk hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

  • PaulDC28
    PaulDC JFT96 ⭐⭐⭐⭐⭐⭐🌏🏆 (@PaulDC28) reported from Liverpool, England

    @EE @BTCare hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

  • andijarvis
    Andi Jarvis (@andijarvis) reported from Liverpool, England

    Do you think anyone @bt_uk has ever used their TV box? Have just switched from Sky. The BT TV remote and responsiveness of the interface is so, so bad.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • biscuitbigfoot
    Joshua White (@biscuitbigfoot) reported

    Evening, @bt_uk I hope you can help. You are advertising an upgrade deal to me that includes the full fibre promise. However, Openreach have confirmed to me today that’s the plans to roll out FTTP to my are are cancelled? Why are you still promoting the full fibre promise?

  • clarebotterman
    Clare botterman (@clarebotterman) reported

    @CFArtTherapy @bt_uk I must have the Midas touch! Write to the CEO! I have and won’t stop until I get proper closure on this debacle. I resent the time i have had to spend on what should have been a simple issue however Open Reach have a monopoly and this is why their service is poor in my view!

  • SeanBens
    Sean benham (@SeanBens) reported

    @bt_uk useless, let down on x2 connection dates x1 moved without me even being notified. Missed first one didn’t come on wait a week for the next date given doesn’t come on again I call up have to wait for an engineer for a week he turns up and says it’s BT’s end goes away.

  • Chris_Leigh_UK
    Chris Leigh 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Chris_Leigh_UK) reported

    @bt_uk As long as they are not performing that divisive knee gesture, I’m in full support.

  • negative_weirdo
    Daddy (@negative_weirdo) reported

    @btsport You should be sending out voip phones in anticipation for the change. Not weeks later! I'll be speaking to OFCOM and raised a complaint with BT

  • PoundshopGuv
    the Poundshop Guv’nor (@PoundshopGuv) reported

    @BethanMW @bt_uk for me it took BT five goes including a disconnection of working service totally out of the blue, after 2 weeks of 40+min phone queues and speaking to people who weren't capable or empowered to help, BT finally re-connected me. If you can, take your business elsewhere.

  • cjohnstone1974
    Craig Johnstone (@cjohnstone1974) reported

    @btbusinesscare problem with accessing my bt email account need to sort it ASAP

  • negative_weirdo
    Daddy (@negative_weirdo) reported

    @btsport YOU disconnected the analogue line and said we are being moved to digital voice! Now we have no phone! No incoming or outgoing! Revert our phone line back! The PSTN shut down is 2025!!!!!

  • michelletmoore
    Michelle Moore (@michelletmoore) reported

    1/2 So my @BTCare internet has been dropping out for weeks had an engineer out said theres no problem blamed it on my @skytv box have now booked for sky to come yet my wifi still isn’t working on any devices dropping out don’t think the sky box is the problem here 🙃

  • fernandes_fab
    Fabiana Fernandes (@fernandes_fab) reported

    @bt_uk Came home after being away to find broadband issues since I don’t know when. Call your support team to find out it’s an external fault that might only be fixed next Tuesday. How does one work from home and how you justify this lack of service. I would like 2 review my bill