BT (British Telecom) Outage in Ellesmere Port, Cheshire West and Chester, England

Hi @bt_uk, I logged a complaint several days ago and we've heard nothing. Please can you give me an update?

@bt_uk I have been informed your routers physically are NOT able to process speeds over 300MB yet you are selling that service to your customers. Open Reach also informed me of that fact which I find disgusting mis-selling

@bt_uk I’ve been trying to contact BT for the last 3 consecutive days - unable to get hold of anyone and end up putting the phone down cos of the potential call charges. Is there any way I could live chat with someone to process my changes?

Now that @GoogleStadia has enabled 4g/5g game play on mobile devices we need a partnership with the uks number one network @bt_uk @EE

@ArsenalStaffs22 @btsportfootball @btsport Yes I know that, doesn't change the fact Premier league sides are still spending big to the point where it doesn't matter if you're elite, you can still spend fortunes. As for Leicester, I'm not sure that was the spending that stopped them,sokw bad decisions at that club recently

@bt_uk And now it's.not working again can't laid Twitter or websites had to switch to mobile data 😣

Macca should shut ******** up he’s one annoying prick @btsport #CHEMCI

@btsportfootball @btsport must admit, the crowd noise does help. Wasn’t keen on the idea but it’s sounds good. You forget after a while there aren’t actually any fans there.

@bt_uk I have been messaging in th chat. All my devices were on 5ghz and you told me in. Chat that 5ghz was the issue and so I've split the band now and it's no better just as bad. Paying a fortune a month and everything constant dropping off network

@bt_uk had enough of the rubbish quality internet now. Nothing connects our @skytv doesn't connect out phones our tablets. CCTV.. Heating.. alarms.. help

@bt_uk constant issues with our internet. Constant troubleshooting never fixes issues. Paying for superfast and getting internet dropping out and slow speeds all the time. Been going on now for 6 months at least.🤷#Help

@bt_uk It has not resolved for months after promises recorded on tape your side ian. Once my contract is up i will never use bt again over this. I will seek help elsewhere. Nothing personal towards you pal. Just your company and lies aswell as making me now miss payments elsewhere. Ste

**** @bt_uk off people. Rob you blind.

@gedpquinn @mrjakehumphrey @btsport Watched it and never again. Absolute ****

@mrjakehumphrey @btsport Never watched before,and not starting now.

@bt_uk Two teenagers and my wife works from home but was assured at the time that this wouldn’t be an issue. I honestly don’t think with the best will in the world there’s anything you can do other than help me leave earlier.

@bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.

@bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.

@bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.

@bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.

@bt_uk There was a weird one week period of randomly slow speeds

Anyone elses BT Internet down? @bt_uk

@bt_uk 12:30 at night here from Northern Ireland internet is down again starting to get sick of this going down all the time and being slow when my family is paying for this so call fast internet and we are not getting it the fast side of it

@PapiDeLibano @ManUnitedZone_ @btsport Just like the way if he doesn’t succeed he keeps trying and never lets is head go down that’s the mentality all the players should have

@bt_uk As in within the time I could cancel and reorder - the person on the phone confirmed I’m within my rights to expect this. Told me someone senior would phone me back. Nothing

@bt_uk I sent you a dm check it please. I made a complaint, was supposed to receive a callback from a supervisor. Nothing

@bt_uk Perhaps if you stopped paying extortionate salaries to mediocre pundits and spend that money on fixing your abhorrently disgusting service you would get less complaints. I’ve been waiting for a reply to mine since May. I’ve been paying you £76 per month for... no WiFi.

@bt_uk gimme some good broadband deals. Need to ditch this **** im on now

@TheTragicSoul @ManUnitedZone_ @btsport I hope you realise how stupid your arguments are. He would walk into Chelsea’s team BTW

@ManUnitedZone_ @btsport Is as simple as that I don't care if you are my rival or not but hating on a player just cuz he help his team is pure nonsense