BT (British Telecom) Outage in Ellesmere Port, Cheshire West and Chester, England

Do you think anyone @bt_uk has ever used their TV box? Have just switched from Sky. The BT TV remote and responsiveness of the interface is so, so bad.

Had @bt_uk full fibre for a week not seen full speeds some of my devices won't connect to internet and service been crap hope to get back to copper

@bt_uk loving you guys right now. Problems with losing connection on & off for past year now, multiple engineers out, no faults on the line, so get a brand new hub2 today. Made it through the rugby now for past 2hrs the connection is dropping off. Suppose another call needed hey?

@bt_uk seen a few people say there connect isn't good so did the check thing, say there's no issues but my Internet keeps dropping out every 5 to 10 minutes at a time???

@btsport @EnglandHockey many thanks to BT for showing and supporting hockey on tv. Please however explain to the director that the game never stops and so to stop cutting to suspended players etc. And show the game that’s continuing.

Just let fighters get knocked out n all, why on earth would a ref jump in and stop a fight when a man is still on his feet? If he is done he will go down? Whole basis that boxing was based off right? Just shite to watch now🚮, get the proper fighting on @btsport

@WatchedToffee @btsport He truly is awful isn’t he.

Hey tweeps stay clear of @bt_uk awful service send you crap phones. And been told it is acceptable to charge your phone 2-3 times a day. Surely that can't be right.

@EE @bt_uk hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

@EE @BTCare hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

@bt_uk Havent logged on since the message I sent. Will send you a screen shot the next time I have issues with Bt sport thanks

@bt_uk Great. An ongoing problem that won’t be fixed until 8:45pm. Absolutely shite service as per usual. Will be getting a switch sorted this week to sky internet.

@bt_uk @OpenreachHelp working from home and the internet continues to cut out, drop in speeds and generally poor performance. Awful awful service

@bt_uk Hi, we are a new customer and 3 months without internet and a botched garden isn’t ideal. And honestly if you are working on it we wouldn’t know as you’re keeping us waiting for a call until next Monday - you aren’t even providing a solution, just a call in another week 👎🏻

@richardosman I’ve had the free BTsport APP on my EE Ipad but it’s never worked & ive spend hours on the phone to support & gave up ages ago!

Mad how due to an issue with @bt_uk I’ve had to use my @O2 data to do my work. Which was great, 15GB lasted me from Monday till yesterday. Now I added an extra 8GB yesterday to see me through and half has been used in 24 hours and I’ve not even done uploads/downloads!! #*****

@bt_uk This is poor customer service. I’ve provided the address etc. in a DM for fault and you’re just replying to the timeline. Or tell me if there is an issue in the area of L15 (Liverpool) if you can’t be bothered to read my DM.

Why are all the commentators on @btsport so boring? just chat crap #Toomuch #Jibbajabba #Boreoff 😴😴

@bt_uk Thanks scott . I have spoken to customer services and they directed me to open reach

@Craig_Pankhurst @bt_uk @SkyUK We have the same issue in Caldy

@BTCare I logged an ongoing fault on my line (no dial tone) 20/7/21, still not fixed, I have looked on ‘track fault’ and it says I had told you fault is fixed on 25/7/21, which I did not! The fault is exactly the same, nothing been done to fix it at all! Very poor service BT.

@bt_uk are a joke. Sell you broadband based on a delivery date then change it. Nothing you can do. Managers hide can’t speak to open reach and customer service people are incompetent

@bt_uk are a shambles. Sell you broadband based on a delivery date then change it. Can’t speak to managers or Open Reach. They hide behind incompetent customer service operatives who can’t do anything

@mana_rugby @WorldRugby @SixNationsRugby What that the 6 Nations was on Amazon this year? A streaming service with no broadcasting experience. It was **** coverage vaguely saved by the fact it wasn't double paywalled by the 1/2 arsed BTSport.

@bt_uk Just received an email advising to click a link to look at my recontract offers but it shows three accounts under my name and when I click the one which relates to my broadband, I get an error saying you can't show me my offers (same with the other accounts). Can you help?

@btsport 3 weeks in a row there's been issue watching @WWE on your channel and yesterday mid show UFC came on! Csm you please fix it? It's irritating missing parts of RAW

@OpenreachHelp Hi. My parents moved from @Plusnet FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?

@OpenreachHelp Hi. My parents moved from @plusnethelp FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?

@bt_uk No contact made this far. Unacceptable. Please advise how this can be further escalated. The mounting evidence of dreadful service from BT is truly worrying.

@bt_uk I HAVE NO SIGNAL