EE Outage Report in Ponthir, Torfaen County Borough, Wales
No problems detected
If you are having issues, please submit a report below.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponthir, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (47%)
-
Phone (24%)
-
Wi-fi (14%)
-
Total Blackout (10%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map Near Ponthir, Torfaen County Borough, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Blackwood, Cathays, Usk, Ynysddu, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Ponthir, Wales
Latest outage, problems and issue reports in Ponthir and nearby locations:
-
sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
-
Andy Vaughan 🏴 🔰
(@AndyVaughan21) reported
from
Risca, Wales
@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.
-
Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
-
NonWatcyn #IndyWales
(@nonwatcyn) reported
from
Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
-
Chris Taylor🚛💥🤦♂️
(@pinguc7gjt) reported
from
Blaenavon, Wales
@EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.
-
sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
-
Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
-
Ben Williams
(@BenThatFlies) reported
from
Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
-
Simon Latham
(@Welsh_Si) reported
from
Caerleon, Wales
@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
-
John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳
-
Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
-
lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
-
Ben mayo
(@Benjymayo) reported
from
Caldicot, Wales
@EE hi there, trying to get onto my EE, but no joy. Can’t get hold of anyone for help either?
-
Rhys
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
-
Orange head
(@rustyrossco) reported
from
Caldicot, Wales
@EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼
-
𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥
(@LukeSomerset) reported
from
Cardiff, Wales
Been an @EE customer for donkeys years and level of customer service I have had today is shocking!
-
Tudor Brewery
(@Tudorbrewery) reported
from
Brynmawr, Wales
@123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.
-
CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
-
sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
-
John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Morning. No signal in Cardiff. Any known issues?
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve Kirtley
(@stevekirtley) reported
@EE I've spent most of the last month with broadband issues - either running significantly below minimum speed or waiting for multiple engineer visits. Yet I've been charged full price for the month. What happened to automatic compensation?
-
David O'Reilly
(@davidoreilly25) reported
Argghh this is so frustrating. @ee Have paid for data roaming and my account has been suspended and a pending bill of £3714 apparently. I have no other way to call EE and no one on twitter is replying to me but tweets sent after me are getting dealt with. Please someone ee help
-
amiedevon
(@amiedevon) reported
Anyone got a @Google #Pixel6 & hate the processing on the selfies? 😭 the editing it does is horrible even if I try and view RAW files. Can't even get a group selfie cos the front cam l so zoomed in. Over my 14 day return time from @EE but hate it, wish I'd got a different phone!
-
nikdoof_
(@nikdoof_) reported
Anyone caught up in the @EE roaming crap and has a phone that supports Esims might want to check out @airalocom, was back up and working in 10 minutes. 5GB/30 days for $16 in the USA and it’s the same networks as EE. Get $3 off with my code ANDREW743.
-
Scott Hamilton
(@Scottham1992) reported
@EE Hi, do we have a fix yet for the roaming issue. I’m in the USA and in need of data that I’ve payed for. No one is returning my DM. Please help me out 🙏🏼
-
Nick Madge
(@madgeni) reported
@HennersL @EE just stepped off a plane from Canada, same issue ("only" 3k). had to wait till 8a for lines to open, but nice chap in customer services explained it's a broader issue with carriers in those countries. he extended my credit so my family can use their phones. Expect it to be sorted
-
Bradley Whitmore
(@bigbrolo) reported
@EE I don't think there's been a week in the last few months where you aren't screwing my phone up for at least 1 day with your maintenance ****. I love paying you loads of money for me not to be able to use my phone. 🙄
-
John Galliver
(@jguk) reported
@louise_mck @nikdoof_ @EE If you can get on Wi-Fi call them on Skype for free +44 800 079 8586 - did this and they unsuspended account. It’s a “known issue”
-
Cass Chapple
(@cassper11) reported
@Jrmwitts @EE Same issue with my boyfriend from UK, also living in Australia, apparently he owes 2000 pounds and can only use his phone on wifi because his account is suspended?
-
Brian Withington
(@brianmw58) reported
@LexiBellissima @EE Despite my providing his number and it being a known problem, they apparently can’t do anything unless he contacts them directly. I don’t need any access to his account, just need them to fix their own problem. Classic hiding behind “data protection”.