EE

EE Outage Report in Ponthir, Torfaen County Borough, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Ponthir, Torfaen County Borough, Wales 02/24/2026 08:25

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (31%)

    Phone (31%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Ponthir, Torfaen County Borough, Wales

The most recent EE outage reports came from the following cities: Caerphilly, Newport, Cardiff, Blackwood, Hengoed, Pontypool, Cwmbran and Abertillery.

Loading map, please wait...
City Problem Type Report Time
United KingdomCaerphilly Phone
United KingdomNewport E-mail
United KingdomCardiff Internet
United KingdomNewport Total Blackout
United KingdomCardiff Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

  • thatWilkochap John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

  • BenThatFlies Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

  • AndyVaughan21 Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported from Risca, Wales

    @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

  • Welsh_Si Simon Latham (@Welsh_Si) reported from Caerleon, Wales

    @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • rustyrossco Orange head (@rustyrossco) reported from Caldicot, Wales

    @EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼

  • thatWilkochap John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • LukeSomerset 𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

  • TheRhysCooper Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • Tudorbrewery Tudor Brewery (@Tudorbrewery) reported from Brynmawr, Wales

    @123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • em1500uk 𝔼𝕞𝕞𝕒 ℝ𝕠𝕞𝕒𝕚𝕟𝕖 📸🚂 (@em1500uk) reported

    @EE Just wondering when service might resume in North Creake, Norfolk? Been on emergency calls only mostly since 10am yesterday! This is the longest outage I've known here. If it weren't for having WiFi at home I'd be screwed. Fakenham in Norfolk also no signal!

  • Amy21928609 Amy (@Amy21928609) reported

    @EE Already tried and u were no help since November 2021

  • VitalLeeds Vital Leeds (@VitalLeeds) reported

    @EE No problem, It seems it's on it's way as i have a delivery slot today via dpd. Have a good xmas

  • TVRChimp Steve Booth (@TVRChimp) reported

    @EE I just want help

  • AldoFasio Aldo Fasio (@AldoFasio) reported

    @EE both my wife and my ee phones keep cutting out. The recipient can’t hear us but we can hear them. Cutes out after about 10 seconds of call. Please places please fix this. This happened a few days ago also and no one replied to my tweet!

  • JonathanMtn Jonathan Martin (@JonathanMtn) reported

    EE are the worst providers I've ever experienced, don't buy a phone off them they'll just fob you off saying it's a 3rd party issue (been a month since I ordered) worst customer service I've ever had, use a decent company that cares. @EE #everythingnowhere

  • Kayceee333 Kaycee (@Kayceee333) reported

    @EE @EEHelpdesk I am trying to use my PAC code on the ee website but it has been telling me ‘We are experiencing technical problems right now, please try again later.’ For hours now. Please let me know what’s going on or any other way that I can use my PAC code now. Thankyou

  • AldoFasio Aldo Fasio (@AldoFasio) reported

    @moee_xls @EE Same issue but at least they’re replying to you 😞

  • krispygreen84 Kristine Green (@krispygreen84) reported from Grimsby, England

    Huge thanks to @EE for suspending the kids mobile service 2 days before Xmas to force a payment of £235 for fraudulent payments. They know it’s in dispute with @MicrosoftUK but despite it being escalated, weeks on with no resolution. Merry Christmas to both organisations 👍🏻

  • TVRChimp Steve Booth (@TVRChimp) reported

    @EE HELP