EE Outage Report in Ponthir, Torfaen County Borough, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Newport, Bargoed, Cardiff, Blackwood, New Tredegar, Hengoed, Caerphilly, Cwmbran, Newbridge, and Pontypool.

City	Problem Type	Report Time
Newport	Internet	2 days ago
Newport	Internet	3 days ago
Bargoed	Internet	5 days ago
Cardiff	TV	6 days ago
Newport	Internet	7 days ago
Blackwood	Wi-fi	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  jude wood (@judiththomas4) reported 5 minutes ago from Cardiff, Wales

  @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

• 
  Mike Conjoice (@mikeconjoice) reported 6 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

• 
  Andy Petersen (@AndyJPetersen) reported 8 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  CM Kerplunk (@Rivers_Slowmo) reported 11 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  Heidi Wurst (@Heidi_Wurst) reported 11 minutes ago from Cardiff, Wales

  @EE am trying to pay my phone bill but I can’t. Can someone help

• 
  lee williams (@thelee_x_w) reported 13 minutes ago from Cwmbran Central, Wales

  Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

• 
  sheryl fussell (@chickenshed24) reported 15 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  sheryl fussell (@chickenshed24) reported 20 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Ben Williams (@BenThatFlies) reported 21 minutes ago from Penmaen, Wales

  @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

• 
  Allan Rees (@welshpolitical) reported 22 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  Tudor Brewery (@Tudorbrewery) reported 24 minutes ago from Brynmawr, Wales

  @123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.

• 
  Karma Samsara (@CarolwalesKarma) reported 34 minutes ago from Cardiff, Wales

  @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

• 
  Daniel Thomas (@dklthomas6666) reported 34 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Desta Omar (@desta_omar) reported 41 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  Karma Samsara (@CarolwalesKarma) reported 45 minutes ago from Cardiff, Wales

  @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

• 
  Samantha (@Samanth82113398) reported 48 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 53 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  Maarten (@MaartenSleeckx) reported 54 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  lee williams (@thelee_x_w) reported 54 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  sheryl fussell (@chickenshed24) reported 57 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brendon (@BrendonMcGowan) reported 7 minutes ago

  @Kim_Grange @EE I've been with EE for years and always found the customer service excellent. I don't understand why you would just not call them? I personally have never had any issues contacting them or getting through to actually speak to someone in minutes, it's always been fast and easy

• 
  Pete (@Peter1081034) reported 8 minutes ago

  @EE I need help with my account

• 
  Ross (@parkinsonross) reported 8 minutes ago

  @EE can I have a human contact me as your AI stuff is garbage.

• 
  David 💙 (@65Dangermouse) reported 11 minutes ago

  @EE @bt_uk Problem with exchange issue on Monday took over 11 hrs to resolve, totally same issue today. Spoken to EE guide, arranging engineer to visit home but unless problem with exchange is fixed again in meantime then they will not be able to fix it. As we stream no TV again!

• 
  Vicky (@VickyHLF93) reported 14 minutes ago

  @EE I’m having issues with the discovery+ link I have been sent. Could someone assist please?

• 
  1618cc™/3 (@RomeoXrayBravo) reported 15 minutes ago

  Correction, Open reach simply didn't bother turning up on the 26th of Jan, so he had to chase them down and spent an hour on the phone chasing his tail with @EE I've told him to look elsewhere, but he's stuck with the divs at @WeAreOpenreach no matter what. Utter crap.

• 
  johnshearman (@johnshearman73) reported 15 minutes ago from Hingham, England

  Days of fault being fixed , 6 wks later still nothing been on the phone chasing them up been on hold for 40 mins then been cut off!! So what have you got to say for yourself @EE . One disappointed customer 😒.

• 
  dantoon (@Danieltoon205) reported 16 minutes ago

  @EE No joy with customer service, so it looks like ill be finding another provider..such a shame as been with EE for around 12 years...oh well.

• 
  Gary Jorgensen (@GaryJorgensen) reported 19 minutes ago

  @EE seeing peoples problems with you on my timeline - is it worth my time ringing 150 to see if I can get a better deal as my 3 contracts with you run out in 3 weeks. Or is it just easier to move.

• 
  Shannon Simpson (@shannon_ppt) reported 27 minutes ago

  @EE have the worst service levels I’ve experienced.