EE

EE Outage Report in Ponthir, Torfaen County Borough, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Ponthir, Torfaen County Borough, Wales 11/30/2025 05:40

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Ponthir, Torfaen County Borough, Wales

The most recent EE outage reports came from the following cities: Cardiff, Cwmbran, Newport, Caerphilly, Pontypool, Hengoed, Blackwood and Portishead.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCwmbran Internet
United KingdomNewport Phone
United KingdomCardiff Wi-fi
United KingdomCaerphilly Internet
United KingdomCardiff Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

  • mikeconjoice Mike Conjoice (@mikeconjoice) reported from Blaenavon, Wales

    Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

  • MaartenSleeckx Maarten (@MaartenSleeckx) reported from Victoria, Wales

    @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

  • thatWilkochap John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

  • welshpolitical Allan Rees (@welshpolitical) reported from Cardiff, Wales

    @EE why have you redesigned your app My EE app.... again? Its crap.

  • AndyVaughan21 Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported from Risca, Wales

    @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

  • Tudorbrewery Tudor Brewery (@Tudorbrewery) reported from Brynmawr, Wales

    @123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • BenThatFlies Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • StPatrick72_ - (@StPatrick72_) reported

    Shocked at EE customer service. I have sent you guys a DM @EE

  • Josh83484979 Josh (@Josh83484979) reported

    @EE @DarioG1886 Mines been down for a while phones up and explained what the cause is. Great customer service provided 👌🏽

  • battynatty21 Natalie Simpson (@battynatty21) reported

    @EE hi...i recently upgraded my phone and still waiting for my trade in value to be paid into my account!!! Can someone help!!! You recieved my trade in device in January!!! #help

  • DarioG1886 Dario AFC☀️⚽️ (@DarioG1886) reported

    Is it only me or @EE wifi internet is down in Manchester?

  • firelakeco 🔥 DREAMZ 🔥 (@firelakeco) reported

    @EE Hi, trying to register an account - says done and email link sent, but no email ever arrives despite constantly re-trying - help?

  • Ronnie_woodnt Jamie Logie (@Ronnie_woodnt) reported

    Let's make it interesting for VM since my 15 years as a customer is not much at least.. what do you think @EE @O2 @ThreeUK

  • LittleMrsC Mrs C (@LittleMrsC) reported

    @JaneyGodley @Watchman247365 @EE No problem. A previous iPhone USB charging cable will fit your new phone. My son’s got one and hasn’t used his new cable yet as like you, we have USB sockets indoors.

  • TinaAnderson86 TiNa AnDeRsOn 💙 (@TinaAnderson86) reported

    @EE 4.5% hike increase in a pandemic is absolutely ridiculous You are the only network that's doing it. Don't you agree? People are losing jobs, should be ashamed of yourselves

  • omeid12 Omeid (@omeid12) reported

    @D_AninBadu @EE Just spoke to EE and they said it's a open reach problem and their fixing it but it's due to get completed tommrow so no internet over night

  • DarioG1886 Dario AFC☀️⚽️ (@DarioG1886) reported

    @EE It’s been off for over an hour now. All the lights on the router are green apart from the internet one. I’ve seen some other people from my area having the same problem. This isn’t right,we’re paying every month and we’re expecting good service. Any idea when it’s gonna be back?