EE outages and service status in Ponthir, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Ebbw Vale, Hengoed, Pontypool, and Cardiff.

City	Problem Type	Report Time
Ebbw Vale	Phone	6 days ago
Hengoed	Phone	6 days ago
Pontypool	Phone	15 days ago
Cardiff	Internet	25 days ago
Cardiff	Wi-fi	2 months ago
Cardiff	Wi-fi	2 months ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  Chris Woods (@w00dsy_10) reported 5 minutes ago from Risca, Wales

  Got to love @EE, down for about the 4th time in 3 weeks 👍great service

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 7 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  Ash Lister (@AshL93) reported 8 minutes ago from Cardiff, Wales

  @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

• 
  Eddy (@ChrisEddy_7) reported 11 minutes ago from Pontnewydd, Wales

  Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

• 
  Steffan McMahon (@Steffan_McMahon) reported 11 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Mike Conjoice (@mikeconjoice) reported 14 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

• 
  Desta Omar (@desta_omar) reported 15 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported 23 minutes ago from Cardiff, Wales

  @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 23 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Samantha (@Samanth82113398) reported 24 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  kebab (@kenandavestone) reported 31 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Angela Sweeney (@angelawales) reported 37 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  sheryl fussell (@chickenshed24) reported 37 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Steffan McMahon (@Steffan_McMahon) reported 43 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Ben Williams (@BenThatFlies) reported 43 minutes ago from Penmaen, Wales

  @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

• 
  Kacey Edwards (@KaceyEdwards91) reported 53 minutes ago from Pontnewydd, Wales

  Wish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home 🙄

• 
  Cllr Alan Jones Blaenavon TC & Torfaen CBC, (@alanjonestcbc) reported 55 minutes ago from Blaenavon, Wales

  @EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007

• 
  Eddy (@ChrisEddy_7) reported 55 minutes ago from Llanyrafon, Wales

  So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

• 
  Simon Latham (@Welsh_Si) reported 58 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  lee williams (@thelee_x_w) reported 59 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JK (@JKing0097) reported 5 minutes ago

  EE tv is absolute dog **** @EE

• 
  gal (@gaalloway) reported 9 minutes ago

  @EE HELP

• 
  Ni(i)na Supremacy 🦈 (@CW_Skaters) reported 12 minutes ago

  @EE The EE app doesn't seem to be able to be downloaded on my non-British phone. I tried the number again and it's just saying not available. Bank is doing a charge back at this point since you can't help me.

• 
  Kev (@KevlarBrock) reported 15 minutes ago

  @MarkDavisonUK @EE They want £15 a month off me 😳 to troubleshoot *their* problem. Let’s see what a third engineer visit brings 🙄

• 
  PH (@PHEFC83) reported 22 minutes ago

  @EE And what about texting back a number that isn’t in service!

• 
  Union Jack 🇬🇧 (@jeffmar9999) reported 22 minutes ago

  @CallaghanK79781 @EE It's a constant since they all got rid of 3G but they all treat us like we are stupid. They should pay us for using their networks now as we are ripped off for a service they don't provide anymore. I am lucky if I get 1 bar on a 4G signal. We now have to rely on shops wi-fi 😡

• 
  Kelly Wallace Horne (@KWHPublishing) reported 23 minutes ago

  @EE Hi, there appears to be a network issue in the SG16 and SG17 postcode regions. Several of us in the region have no mobile phone or data reception. It’s impossible to report via 150 when you have no reception. The Report A Problem web page is down and tells us to phone! 🤯

• 
  Kev (@KevlarBrock) reported 25 minutes ago

  @EE I’ll leave it to the exec call on Wednesday now. If neither yourself nor BTO can identify the issue and we’ve done a router swap I think we’re just clutching at straws now.

• 
  Steve Yates (@steveyateshome) reported 31 minutes ago

  @EE yes I need support and your app isn’t helping

• 
  Clive Wilmot (@CliveWilmot1) reported 32 minutes ago

  What on earth are @EE doing…clearly a significant problem with European connections and yet they have not advised anything to customers, business users or otherwise. In France unable to call the U.K…an hour and waiting on the online chat or non-chat in this case…hopeless