EE outages and service status in Ponthir, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Newport, Bargoed, Cardiff, Blackwood, New Tredegar, Hengoed, Caerphilly, Cwmbran, Newbridge, and Pontypool.

City	Problem Type	Report Time
Newport	Internet	15 hours ago
Newport	Internet	2 days ago
Newport	Internet	3 days ago
Bargoed	Internet	6 days ago
Cardiff	TV	7 days ago
Newport	Internet	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  Eugene OCarroll (@EugeneOakharold) reported 49 seconds ago from Langstone, Wales

  @EE the network is quite slow today NP18 2NT any ideas??

• 
  Ash Lister (@AshL93) reported 7 minutes ago from Cardiff, Wales

  @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

• 
  Angela Sweeney (@angelawales) reported 13 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 18 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  Cllr Alan Jones Blaenavon TC & Torfaen CBC, (@alanjonestcbc) reported 18 minutes ago from Blaenavon, Wales

  @EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007

• 
  aaron (@Azz_Culbertson) reported 21 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  floyd cooper (@floyd2103) reported 21 minutes ago from Risca, Wales

  @HavardLiam @EE I ******* hate shit like this

• 
  Anthony Pesticcio (@TheRealBerty) reported 25 minutes ago from Cardiff, Wales

  @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

• 
  Gill Howells (@gilliehowells) reported 29 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  Angela Sweeney (@angelawales) reported 31 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Connor Botwright (@ConnorBotwright) reported 36 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  K A C E Y (@KaceyEdwards91) reported 37 minutes ago from Pontllanfraith, Wales

  Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

• 
  Rochelle Theaker (@roch123) reported 43 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 47 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  Rhys Cooper (@TheRhysCooper) reported 47 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  Robert Purvis (@robertpurvis) reported 50 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Iestyn T Davies (@iestyntdavies) reported 50 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  Chris Lent (@MrChrisLent) reported 53 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Steffan McMahon (@Steffan_McMahon) reported 56 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  Ade (@Bubwal) reported 57 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GlitchB1 (@glitch_b1) reported 3 minutes ago

  @EE WOW! Got an automated message in my DM saying there isn't "no known issues" even with photographic evidence of no signal.. avoid these cowboys

• 
  Laura Hay (@Laura11389) reported 5 minutes ago from Bromley, England

  @EE we have had a broadband outage for 2 days now… can we have an ETA of when it will be fixed? Your diagnostics bot is saying it should have been fixed an hour ago (after previously missed etas). SE20

• 
  Andy Phillips (@andyphillips80) reported 7 minutes ago

  @EE why does one handset work in Spain and another doesn’t-both on the same account how am I supposed to stay in touch with my business-poor

• 
  Lisa (@Lisa73059088) reported 8 minutes ago

  @EE your customer service in western rosd brighton . Needs looking at . Never dealt with most unhelpful person ever . Yes i know its hot and we dont wanna work but if customer comes in leadt try not tell me phone not used to this weather really

• 
  🌼🌼🌼 (@perks0fsue) reported 8 minutes ago

  @EE It’s fine at the moment , but I think I’m going to swap to O2 or TESCO because I’ve had enough of paying 18O for three phones for me my brother and dad , and getting crappy signal

• 
  Dan (@DanMetcalf007) reported 9 minutes ago

  @EE Just FYI everyone, EE just turned off all 3g home signal boxes ... For no reason. It's WiFi calling or nothing if you're in a bad area now. Go figure.

• 
  chenforrrrd (@alwayschenford) reported 11 minutes ago

  @DameWashalot1 @EE Same thing here - not receiving calls or messages & now it's saying I'm not registered to the network

• 
  sofargone (@lynnos) reported 15 minutes ago

  I guess I’m disappointed because up till May this year I’ve found @EE customer service to be brilliant. Yet @O2 is pricing to offer a much better contract to upgrade.

• 
  Owen Vincent (@lonefox98) reported 18 minutes ago

  @EE Setting data up. To getting this new phone nothing but amazing customer service until now. I would like an apology and will be deleting my tweets, was very inappropriate and unprofessional

• 
  AB (@FarmerButlin) reported 18 minutes ago

  Is @EE down?