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EE outages and service status in Ponthir, Wales

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Full Outage Map
  • EE generated 0 outage signals in the last 24 hours around Ponthir, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 30, 3:46 PM GMT+1.
  • 69% Internet (69%)
  • 19% Wi-fi (19%)
  • 6% Total Blackout (6%)
  • 6% TV (6%)

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Newport, Caerphilly, New Tredegar, Cardiff, Bargoed, Blackwood, Hengoed, Cwmbran, and Newbridge.

CityProblem TypeReport Time
Newport Internet 1 day ago
Caerphilly Wi-fi 5 days ago
Newport Wi-fi 11 days ago
New Tredegar Internet 11 days ago
Cardiff Internet 11 days ago
Caerphilly Internet 12 days ago

Nearby cities with recent reports

Newport

1 recent signals

1 day ago
Caerphilly

1 recent signals

5 days ago

Community Discussion

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

  • ChrisEddy_7
    Eddy (@ChrisEddy_7) reported from Pontnewydd, Wales

    No network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈

  • angelawales
    Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • kenandavestone
    kebab (@kenandavestone) reported from Newport, Wales

    if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

  • TheRhysCooper
    Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • Steffan_McMahon
    Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

  • ChrisEddy_7
    Eddy (@ChrisEddy_7) reported from Pontnewydd, Wales

    Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

  • judiththomas4
    jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • ChrisEddy_7
    Eddy (@ChrisEddy_7) reported from Pontnewydd, Wales

    So after speaking to @AppleSupport last week on 3 seperate calls they tell me I have a hardware problem with my phone so under consumer law @EE must fix or replace it. I speak to @EE on Thursday who tell me they are a company who have not taken part in consumer law in 2016.....

  • mikeconjoice
    Mike Conjoice (@mikeconjoice) reported from Blaenavon, Wales

    Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

  • floyd2103
    floyd cooper (@floyd2103) reported from Risca, Wales

    @HavardLiam @EE I ******* hate shit like this

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • ConnorBotwright
    Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales

    @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

  • TheRhysCooper
    Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • Bubwal
    Ade (@Bubwal) reported from Cardiff, Wales

    @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

  • w00dsy_10
    Chris Woods (@w00dsy_10) reported from Risca, Wales

    Got to love @EE, down for about the 4th time in 3 weeks 👍great service

  • CatherineJ43
    Cath (@CatherineJ43) reported from Pengam, Wales

    Hello @TalkTalk why are you still trying to bill me when I switched provider to @EE who, incidentally, are providing a much better service at a much lower price than you ever did. I also never had the £85 cash back promised. Take anything owed out of that 👍🏼 avoid Talk Talk!!!

  • CarolwalesKarma
    Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • Tyrone_PT
    Ty✌🏾️ (@Tyrone_PT) reported from Cardiff, Wales

    So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

  • pinguc7gjt
    Chris Taylor🚛💥🤦‍♂️ (@pinguc7gjt) reported from Blaenavon, Wales

    @EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.

  • EugeneOakharold
    Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales

    @EE the network is quite slow today NP18 2NT any ideas??

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • MarlovianPablo
    Pablo Camilleri (@MarlovianPablo) reported

    @EE in a world that is being taken over by ai that works how can you help on the mobile app be so dreadful!

  • timdavis87
    tim davis (@timdavis87) reported

    Is @EE the hardest organization to speak to. Instead of meaningless text options why not answer a phone. And why when you open a complaint will you close it unless I contact you. Surely you should contact me to say how and when it’s been resolved. Absolutely appalling

  • brucejijones
    BB 3.0 (he/him) 🇬🇧🇺🇸 🇺🇦🇵🇸💙 (@brucejijones) reported

    @EE you suck!! you keep threatening to call within 15 minutes. It’s been over a month now! When I’m having issues with text messaging it’s pathetic to keep sending me messages I can’t respond to! Who the hell does you use cases Its an AI loop from hell

  • Mariexxxx21
    Queen Marie 21st👑❤ (@Mariexxxx21) reported

    @virginmedia Great to hear a you problem in my area cant be fixed until at LEAST tomorrow afternoon. No TV, no WiFi and not even a land line phone. Thank the @EE gods for my mobile data🙏🏻 Not so good for my 80 year old parents now🙄

  • michaelmknight
    Michael Knight (@michaelmknight) reported

    @EE You keep sending me these letters. I informed you that my Mum, Who's bill this is, passed away in December of 2025. I sent you a letter and an original death certificate, which seems to have gone missing or you never returned it to me. As this is my Mum's account, I am not responsible for her debts, even in death. Dealing with a bereavement is hard enough, without receiving letters like this, especially when you were informed last year. Nether of us are/were ever late paying our bills, but things like this make me not want to continue being a customer of EE.

  • AndrewCarn1
    Andy Carn (@AndrewCarn1) reported

    @EE @SJG1007 So annoying...your a tech company with the worst app

  • MickyJones_
    Micky Jones (@MickyJones_) reported

    @HappyDa63374790 @EE I would use the website but the drop down bar for choosing device doesn't work so I can upgrade a device. Both knackered

  • AlanRob68902430
    Alan Roberts (@AlanRob68902430) reported

    @EE its crazy that since March 9th I've been trying to upgrade and had to take complaint to exec team, just rang up as nobody has addressed the complaint, the person I just spoke to done the upgrade with 0 issues, oh well you got me for another 3 years ;-)

  • HappyDa63374790
    LifesTooShort (@HappyDa63374790) reported

    @MickyJones_ @EE I just wanted to pay a bill, but the stooopid app is still down.

  • limitiskii___
    prettyboy~~ (@limitiskii___) reported

    @Abdulqowiy_ @EE bro wtf