EE outages and service status in Ponthir, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Newport, New Tredegar, Cardiff, Caerphilly, Bargoed, Blackwood, Hengoed, Cwmbran, and Newbridge.

City	Problem Type	Report Time
Newport	Wi-fi	3 days ago
New Tredegar	Internet	3 days ago
Cardiff	Internet	3 days ago
Caerphilly	Internet	4 days ago
Newport	Internet	4 days ago
Newport	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  Ash Lister (@AshL93) reported 1 minute ago from Cardiff, Wales

  @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

• 
  Rhys Cooper (@TheRhysCooper) reported 6 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 9 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  lee williams (@thelee_x_w) reported 13 minutes ago from Cwmbran Central, Wales

  Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

• 
  𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported 13 minutes ago from Cardiff, Wales

  @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

• 
  Karma Samsara (@CarolwalesKarma) reported 15 minutes ago from Cardiff, Wales

  @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

• 
  Lee Webster (@leeweb79) reported 16 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  Eddy (@ChrisEddy_7) reported 18 minutes ago from Pontnewydd, Wales

  So after speaking to @AppleSupport last week on 3 seperate calls they tell me I have a hardware problem with my phone so under consumer law @EE must fix or replace it. I speak to @EE on Thursday who tell me they are a company who have not taken part in consumer law in 2016.....

• 
  CM Kerplunk (@Rivers_Slowmo) reported 19 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  Mike Conjoice (@mikeconjoice) reported 21 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

• 
  Steffan McMahon (@Steffan_McMahon) reported 26 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Eddy (@ChrisEddy_7) reported 29 minutes ago from Pontnewydd, Wales

  So I accept that from @EE and sort out my signal/data issues with them to a satisfactory level until I upgrade but they tell me to contact @Apple @AppleSupport immediately as they have given me false information. 4 attempts to contact them without one response or any callbacks!😡

• 
  🐮 DullUddenCow 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DullUddenCow) reported 31 minutes ago from Abertillery, Wales

  Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!

• 
  Angela Sweeney (@angelawales) reported 38 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 39 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  Orange head (@rustyrossco) reported 41 minutes ago from Caldicot, Wales

  @EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼

• 
  sheryl fussell (@chickenshed24) reported 46 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  Chris Lent (@MrChrisLent) reported 47 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Andrew Lippiatt (@LippyBoy123) reported 48 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  Nathan Fox (@Foxy_005) reported 58 minutes ago from Cardiff, Wales

  @RosssYoungx @EE Who cares, iPhone sucks

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Phil (@NYorksPhil) reported 7 minutes ago

  @EE Hi, is EE RCS messaging down? It's stopped working for all my contacts. Still says connected in my Google messages app settings under RCS Status.

• 
  David Elliott (@DJE1007) reported 7 minutes ago

  @EE Hi, I am a new broadband customer & am trying to link it to your app. It keeps asking me for an account number which I can’t find, don’t seem to have an email with it on. How can I find out my account number? Thanks

• 
  CHT (@PrometheusCHT) reported 8 minutes ago

  @PolemicTMM @EE Truly awful company.

• 
  Alan Roberts (@AlanRob68902430) reported 8 minutes ago

  @EE @O2 @O2 whats your sales number please I have contract sim but never use it we are dire customer service so I'm moving to o2 entirely

• 
  Mark Connolly (@macon1375) reported 8 minutes ago

  Absolutely shocking from @O2 today. Years of loyalty and 2 hours haggling still give me worse deals than a new customer….. who wants my business @ee @VodafoneUK

• 
  Deborah Sacks (@deborahsacks) reported 10 minutes ago

  Oddly, their chatbot still isn’t dealing with the issue! @bt_uk @EE

• 
  M 🐼 (@wandaxmoods) reported 12 minutes ago

  @EE the way you do your billing is confusing I’m actually not renewing with you ever again because I’ve had nothing but issues and your customer service is embarrassing

• 
  Julie F (@jvfisher59) reported 12 minutes ago

  @EE shocking customer service today so asked to speak to a manager - apparently no one available on Fri afternoon as ‘they’re busy people & have things to do’ 😳

• 
  James (@palmerzan587) reported 17 minutes ago

  @EE Absolutely awful service, left tonight without internet and told the issue might not be resolved until 17:30 tomorrow. Most reliable broadband…what a joke!

• 
  LR (@raphy_lawren) reported 18 minutes ago

  @LasallianSean @EE They know how to harass with calls when they are advertising but when you need them to solve a real issue, they send you to chat bots. Worst network customer care