EE Outage Report in Ponthir, Torfaen County Borough, Wales
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponthir, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (48%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Ponthir, Torfaen County Borough, Wales
The most recent EE outage reports came from the following cities: Cardiff, Usk, Ynysddu, Cwmbran, Newport, Caerphilly, Pontypool, Hengoed, Blackwood and Portishead.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Usk |
Internet | |
| Cardiff |
Total Blackout | |
| Ynysddu |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Ponthir, Wales
Latest outage, problems and issue reports in Ponthir and nearby locations:
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Morning. No signal in Cardiff. Any known issues?
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥
(@LukeSomerset) reported
from
Cardiff, Wales
Been an @EE customer for donkeys years and level of customer service I have had today is shocking!
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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Andy Vaughan 🏴 🔰
(@AndyVaughan21) reported
from
Risca, Wales
@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.
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Orange head
(@rustyrossco) reported
from
Caldicot, Wales
@EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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Tudor Brewery
(@Tudorbrewery) reported
from
Brynmawr, Wales
@123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳
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Ben Williams
(@BenThatFlies) reported
from
Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Rhys
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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Simon Latham
(@Welsh_Si) reported
from
Caerleon, Wales
@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Lady Manon 🤯
(@deepestcurtsey) reported
Absolutely no joy from @Apple or @EE for a young relative who has had a stroke & locked herself out of all devices with no memory of passwords, account names, anything. Write your stuff down folks & share with a loved one, or layer on the trauma when something unexpected happens
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julie george
(@juliege84487417) reported
@EE my network is down in Sutton Coldfield , when will this be fixed ?
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Kieran Frost
(@kiefrost) reported
@EE can you please explain why my mobile signal is so astonishingly poor in my kitchen ? It’s not as though I live in Outer Mongolia 🤷🏻🤷🏻
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Dr James Findon
(@JFindon90) reported
@tufcgirl @EE Having the same issue here too. Upgraded on phone, but no order number, no text, no delivery details. Have sent DM.
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Will
(@WDsmethurst) reported
I've just been in @ee to look at upgrading. I wanted to get it 100% right and not get conned (happened before) the manager of the shop said to me "so I've not wasted an hour of my life I'll knock the upgrade fee down to £10" instead of of £30. I'm wasting his time apparently..
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Ragnar (blue tick)
(@RagnarBelial) reported
I got an SMS from @EE today that I don’t have a 5G enabled device. Dear EE, I’m paying for 5G access, I have a 5G device, I am just waiting for you to build the network in my hometown. Your marketing SMS should be better managed.
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maria 🦄
(@mglowex) reported
@EE 2nd day this week Ive had no signal!!!
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Safak Erkol
(@safakerkol) reported
@EE on My EE. Sent the SMS but the response says “charges” vs extra charges so I am still not sure, and I’d love to see the details of the charges. I should not need to send a SMS if I’m using the mobile app in any case. Not happy with the customer experience.
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Christina
(@chris_is_angry) reported
@EE Currently abroad, roaming not working. Contacted you on Monday to resolve this and it's not been fixed. Chat function not working and, because of no roaming, can't call you.... Help please!
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Sarge
(@ScotsStormTroop) reported
@EE are you aware of any problems with your transmitters in Leith, Edinburgh? Seem to be getting patchy signal (for data)in a few spots (Bernard street, ocean terminal to name a couple)