EE outages and service status in Ponthir, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Pontypool, Cardiff, and Hengoed.

City	Problem Type	Report Time
Pontypool	Phone	23 hours ago
Cardiff	Internet	11 days ago
Cardiff	Wi-fi	1 month ago
Cardiff	Wi-fi	1 month ago
Cardiff	E-mail	1 month ago
Cardiff	Total Blackout	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  Ben Williams (@BenThatFlies) reported 22 seconds ago from Penmaen, Wales

  @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

• 
  kebab (@kenandavestone) reported 4 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  Cath Colleypriest (@CathFluffybob1) reported 6 minutes ago from Cardiff, Wales

  @EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

• 
  Robert Purvis (@robertpurvis) reported 10 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Rochelle Theaker (@roch123) reported 11 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  Andrew Lippiatt (@LippyBoy123) reported 11 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  Maarten (@MaartenSleeckx) reported 14 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  Steffan McMahon (@Steffan_McMahon) reported 23 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Andy Petersen (@AndyJPetersen) reported 26 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  Cllr Alan Jones Blaenavon TC & Torfaen CBC, (@alanjonestcbc) reported 29 minutes ago from Blaenavon, Wales

  @EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007

• 
  sheryl fussell (@chickenshed24) reported 31 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported 36 minutes ago from Cardiff, Wales

  @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 39 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Ash Lister (@AshL93) reported 41 minutes ago from Cardiff, Wales

  @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

• 
  Kayleigh Johnson♡✨ (@kayleighj_11) reported 42 minutes ago from Newport, Wales

  @EE is there any problems with the network - I can’t ring out on my phone! Thanks

• 
  Chris Woods (@w00dsy_10) reported 48 minutes ago from Risca, Wales

  Got to love @EE, down for about the 4th time in 3 weeks 👍great service

• 
  jude wood (@judiththomas4) reported 55 minutes ago from Cardiff, Wales

  @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

• 
  Angela Sweeney (@angelawales) reported 56 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Desta Omar (@desta_omar) reported 58 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  Rhys Cooper (@TheRhysCooper) reported 59 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amy Salmons (@Amy_Salmons) reported 4 minutes ago

  @EE Hey, that's great but you can't receive texts on the watch number, tech support confirmed that yesterday. And there is nowhere to change it to the actual mobile number

• 
  Luke Marsh (@luke_marsh_) reported 6 minutes ago

  @EE what’s happening to your network? Nothing is working!

• 
  A.M (@myler717) reported 8 minutes ago

  @EE my WiFi has went to the dogs. Help me out brother

• 
  Clare Hepworth OBE (@Hepworthclare) reported 8 minutes ago

  @akaMrsO @Hlrybuck @EE The people in my local ee shop are very nice. But They are so laid back -they're almost supine. BT owns EE - and they are just as bad. I am not comfortable in this digital age. Bring back carrier pigeons, morse code, proper telephones, the abacus and television with 3 Channels.

• 
  Wayne Smith @waynesmith1971.bsky.social (@WayneSmithUK71) reported 8 minutes ago

  @EE @Hepworthclare This is not just EE but all phone companies, which is ironic but it's just impossible to get through to anyone. You get stuck in a queue for thirty minutes, it's just ridiculous. My message to every service company is PLEASE sort your call centres out and employ more people.

• 
  Steve (@OmegaFluxx) reported 17 minutes ago

  @EE I managed to log in by the website, but something again went wrong. The item is still in my basket but you have taken the money. Can you fix this nonsense please?

• 
  Clare Hepworth OBE (@Hepworthclare) reported 19 minutes ago

  @EE It is impossible - all I'm getting is a menu which has no relevance to my issue. And your local outlet is still not answering the phone. This is shocking customer service.

• 
  Sarah loopy (@Sarahlewp) reported 26 minutes ago

  @EE your service is shocking, we were with plusnet, we get told we are now with you, we have tried to sort out where the equipment is, no luck, we try to cancel, and you say we are going to get charged a cancellation fee !

• 
  oldknitwit (@oldknitwit) reported 27 minutes ago

  @Hepworthclare @EE Is ringing customer services any use? 07953966350 is a number I have.

• 
  Vicky (@Victori71226638) reported 28 minutes ago

  @EE 👋🏻 my boyfriend has dropped his phone in the canal. I have called your customer care who advised we can’t get his number back? We need that number for his customer database. Please help!