EE outages and service status in Ponthir, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Ebbw Vale, Hengoed, and Pontypool.

City	Problem Type	Report Time
Cardiff	Internet	4 days ago
Newport	Internet	5 days ago
Cardiff	Internet	6 days ago
Newport	Internet	8 days ago
Cardiff	Internet	11 days ago
Cardiff	Phone	17 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  Angela Sweeney (@angelawales) reported 5 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Allan Rees (@welshpolitical) reported 7 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  Atif Raza (@atifter) reported 12 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 13 minutes ago from Panteg, Wales

  @EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.

• 
  CM Kerplunk (@Rivers_Slowmo) reported 15 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  Maarten (@MaartenSleeckx) reported 17 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  Rhys (@TheRhysCooper) reported 18 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 18 minutes ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

• 
  Chris Taylor🚛💥🤦‍♂️ (@pinguc7gjt) reported 31 minutes ago from Blaenavon, Wales

  @EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.

• 
  Samantha (@Samanth82113398) reported 36 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  Eddy (@ChrisEddy_7) reported 42 minutes ago from Pontnewydd, Wales

  So I accept that from @EE and sort out my signal/data issues with them to a satisfactory level until I upgrade but they tell me to contact @Apple @AppleSupport immediately as they have given me false information. 4 attempts to contact them without one response or any callbacks!😡

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 42 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Eugene OCarroll (@EugeneOakharold) reported 49 minutes ago from Langstone, Wales

  @EE the network is quite slow today NP18 2NT any ideas??

• 
  Lee Webster (@leeweb79) reported 50 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  Angela Sweeney (@angelawales) reported 51 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  sheryl fussell (@chickenshed24) reported 51 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  kebab (@kenandavestone) reported 53 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 54 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Orange head (@rustyrossco) reported 57 minutes ago from Caldicot, Wales

  @EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 59 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Martin Elliker (@MartinElliker) reported 7 minutes ago

  @EE Five weeks now and I’m still not receiving the service I’m paying for - there have been broken promises and the latest is this “Hi from Charlotte at EE. I've scheduled to call you back at 8:00 on 29/8/2026. Please give me up to an hour to call you. Thanks.” So the promise of an 8am call back is now anywhere between 8 and 9 am - you are all 💩

• 
  Ray Planet Earth 🇬🇧 (@JimBob1046620) reported 10 minutes ago

  @LeilaniDowding @EE It was super bad lol . Nothing at all , but many excuses

• 
  Andrea. Believe in Britain🇬🇧🇬🇧 (@AndiNeglia) reported 11 minutes ago

  @EE , your customer service is atrocious

• 
  Jules (@julesw1lko) reported 13 minutes ago

  @EE Yep - just spent an hour on the phone. No resolution other than to transition to digital voice which will take till the 8th!!! What’s worse - is your phone people were utterly unrepentant there was an error from EE’s side. I now need to teach a 90 year old to use a mobile for the first time!!

• 
  Robin John (@robjohn75) reported 14 minutes ago

  @EE @LeilaniDowding Ah, such an interesting marketing ploy, we now have to buy a backup battery for (orchestrated) power cuts. Who profits from this forced technological transition.🤔 Problem, reaction, solution yet again, follow the money.

• 
  Pippa Jones (@pippaliciousj) reported 15 minutes ago

  Turns out my cleaner has the same network that everyone who's had phone issues in my town has had: @EE . At least my network is fine.

• 
  gilbert (@Gilbert_36174) reported 15 minutes ago

  @EE Still waiting to be sent a new code for this offer. 3 phonecalls, reaching out on here - nothing. Been with @ee since the days of Orange, family plan, valued customer- not for much longer. What a let down.

• 
  Malcolm Sillick (@Malcolm_Sillick) reported 16 minutes ago

  @LeilaniDowding @EE Lellani, it's not just EE, it's everyone. Even those on cable (Virgin Media) still have to have the phone plugged into the router. Seems like a good idea, until you get a power cut (which can be supported by a back-up battery, which is NOT given as standard) If the internet goes down, then so does your phone. Great if you have a mobile, but if you live in an area with a poor mobile signal, so reply on 'Wi-Fi calling' in the house, then when the internet goes down, you also have no mobile service. It's called progress!!

• 
  Diane Jeggo (@DiJeggo) reported 18 minutes ago

  @EE shame your online customer service isn't as good as the team in Telford Town Centre branch. Tried to order a bundle of bits for my new phone online, you took my money and promptly informed me it's all out of stock and it wont be refunded to me for up to 14 days. Not great!

• 
  Ian Wardell (@ian_wardell) reported 23 minutes ago

  @EE EE supplies my broadband, not my mobile service.