EE

EE Outage Report in Ponthir, Torfaen County Borough, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Ponthir, Torfaen County Borough, Wales 01/08/2026 20:15

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Ponthir, Torfaen County Borough, Wales

The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Blackwood, Cathays, Usk, Ynysddu, Cwmbran and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Total Blackout
United KingdomCardiff Total Blackout
United KingdomCardiff Internet

Community Discussion

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

  • AndyVaughan21 Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported from Risca, Wales

    @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • nonwatcyn NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales

    @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

  • pinguc7gjt Chris Taylor🚛💥🤦‍♂️ (@pinguc7gjt) reported from Blaenavon, Wales

    @EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

  • BenThatFlies Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

  • Welsh_Si Simon Latham (@Welsh_Si) reported from Caerleon, Wales

    @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

  • thatWilkochap John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • Benjymayo Ben mayo (@Benjymayo) reported from Caldicot, Wales

    @EE hi there, trying to get onto my EE, but no joy. Can’t get hold of anyone for help either?

  • TheRhysCooper Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • rustyrossco Orange head (@rustyrossco) reported from Caldicot, Wales

    @EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼

  • LukeSomerset 𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • Tudorbrewery Tudor Brewery (@Tudorbrewery) reported from Brynmawr, Wales

    @123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

  • thatWilkochap John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • stevekirtley Steve Kirtley (@stevekirtley) reported

    @EE I've spent most of the last month with broadband issues - either running significantly below minimum speed or waiting for multiple engineer visits. Yet I've been charged full price for the month. What happened to automatic compensation?

  • davidoreilly25 David O'Reilly (@davidoreilly25) reported

    Argghh this is so frustrating. @ee Have paid for data roaming and my account has been suspended and a pending bill of £3714 apparently. I have no other way to call EE and no one on twitter is replying to me but tweets sent after me are getting dealt with. Please someone ee help

  • amiedevon amiedevon (@amiedevon) reported

    Anyone got a @Google #Pixel6 & hate the processing on the selfies? 😭 the editing it does is horrible even if I try and view RAW files. Can't even get a group selfie cos the front cam l so zoomed in. Over my 14 day return time from @EE but hate it, wish I'd got a different phone!

  • nikdoof_ nikdoof_ (@nikdoof_) reported

    Anyone caught up in the @EE roaming crap and has a phone that supports Esims might want to check out @airalocom, was back up and working in 10 minutes. 5GB/30 days for $16 in the USA and it’s the same networks as EE. Get $3 off with my code ANDREW743.

  • Scottham1992 Scott Hamilton (@Scottham1992) reported

    @EE Hi, do we have a fix yet for the roaming issue. I’m in the USA and in need of data that I’ve payed for. No one is returning my DM. Please help me out 🙏🏼

  • madgeni Nick Madge (@madgeni) reported

    @HennersL @EE just stepped off a plane from Canada, same issue ("only" 3k). had to wait till 8a for lines to open, but nice chap in customer services explained it's a broader issue with carriers in those countries. he extended my credit so my family can use their phones. Expect it to be sorted

  • bigbrolo Bradley Whitmore (@bigbrolo) reported

    @EE I don't think there's been a week in the last few months where you aren't screwing my phone up for at least 1 day with your maintenance ****. I love paying you loads of money for me not to be able to use my phone. 🙄

  • jguk John Galliver (@jguk) reported

    @louise_mck @nikdoof_ @EE If you can get on Wi-Fi call them on Skype for free +44 800 079 8586 - did this and they unsuspended account. It’s a “known issue”

  • cassper11 Cass Chapple (@cassper11) reported

    @Jrmwitts @EE Same issue with my boyfriend from UK, also living in Australia, apparently he owes 2000 pounds and can only use his phone on wifi because his account is suspended?

  • brianmw58 Brian Withington (@brianmw58) reported

    @LexiBellissima @EE Despite my providing his number and it being a known problem, they apparently can’t do anything unless he contacts them directly. I don’t need any access to his account, just need them to fix their own problem. Classic hiding behind “data protection”.