EE outages and service status in Ponthir, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Cardiff, Hengoed, Pontypool, Newport, Blackwood, and Cwmbran.

City	Problem Type	Report Time
Cardiff	Wi-fi	6 days ago
Cardiff	Wi-fi	8 days ago
Cardiff	E-mail	11 days ago
Cardiff	Total Blackout	14 days ago
Cardiff	Internet	14 days ago
Cardiff	Internet	15 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  Daniel Thomas (@dklthomas6666) reported 2 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Dan Dineen (@Daniel_Dineen) reported 6 minutes ago from Newport, Wales

  @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

• 
  Desta Omar (@desta_omar) reported 6 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  🐮 DullUddenCow 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DullUddenCow) reported 7 minutes ago from Abertillery, Wales

  Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!

• 
  Angela Sweeney (@angelawales) reported 9 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  aaron (@Azz_Culbertson) reported 10 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Steffan McMahon (@Steffan_McMahon) reported 29 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Kathryn Williams (@KathW80) reported 34 minutes ago from Cardiff, Wales

  Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 38 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  Mike Conjoice (@mikeconjoice) reported 41 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

• 
  Samantha (@Samanth82113398) reported 46 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  Rochelle Theaker (@roch123) reported 47 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  lee williams (@thelee_x_w) reported 48 minutes ago from Cwmbran Central, Wales

  Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

• 
  Steffan McMahon (@Steffan_McMahon) reported 48 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Ade (@Bubwal) reported 48 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  Angela Sweeney (@angelawales) reported 54 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Andrew Lippiatt (@LippyBoy123) reported 56 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  jude wood (@judiththomas4) reported 59 minutes ago from Cardiff, Wales

  @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

• 
  Nörm•i•am (@storrmin571) reported 60 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 60 minutes ago from Panteg, Wales

  @EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🗽💋Michelle💙😎 (@ChelBelle1983) reported 2 seconds ago

  @ee how am I supposed to pay my phone bill when the app has been down for about a week?

• 
  Rachel Alves (@RachyAlves) reported 1 minute ago

  @EE you have treated a 30 year customer appallingly - I have never have experienced worse customer service, technical support, mis-selling, and lies than from EE. I have spent hours and weeks trying to resolve an upgrade issue & it is getting worse daily. @EE MD or CEO help!

• 
  Jordon (@greggas90) reported 2 minutes ago

  Hi @EE Why have i had the same issue with billing for 8 months and each time someone opens a new compaint and closes it without it being resolved?! Complaints procedure is open a complaint and close it when its actually resolved

• 
  Birduder344 (@Birduder344) reported 6 minutes ago

  Spent c1 hour on different calls with @EE who are reducing my broadband speed by 50% but "don't worry your bill will remain the same". No chance of new deal as I am an existing customer (28 years) Very big WON'T rather than CAN'T. Any broadband recommendations please?

• 
  TRUTH (@paulamobi) reported 7 minutes ago

  @England @EE The funniest thing about the 'high-value' men and women lecturing people on this app is that none of you are actually married or in stable relationships. You're just single people who read three paragraphs of a self-help book and decided to open a school."

• 
  Gordon Marino (@GordonSMarino) reported 8 minutes ago

  Over two weeks since I wrote to @EE customer services about my account and not even the courtesy of a reply. Phone huge waits, web doesn't work, app wont recognise my account and now ignoring letters. Awful service. Time to contact ombudsman I think.

• 
  NAWF 5 (@dontaketheMIK) reported 10 minutes ago

  @EE you sure you’re the leading network in the UK cause you couldn’t cover a homeless person ! Sort out your “5G” literally have to rely on WiFi all the time

• 
  The Bearded Nardo at Furality (@TheBeardedNardo) reported 12 minutes ago

  I have made multiple complaints to @EE and even though I told them the signal is not good where I live and that I need the fibre, they insisted on sending me a mini WiFi hub as a show of "good faith" it was supposed to arrive today, guess what, it never did, such poor service

• 
  Gavin (@GrumpyOwl) reported 17 minutes ago

  @EE Let's see if we can squeeze an extra fiver out of people with poor judgement! I know you can get e-sims now (and I have done previously) but it does feel like it's exploitative of people who lack the technical knowhow or confidence to do that.

• 
  Jane Keywood (@Janeyk12) reported 20 minutes ago

  Shocking service from @EE, says open until 9 get closed message, can’t update my account online - no extra help just ring, try to ring wont let me speak to anyone…appalling and distressing, just going around in circles…TERRIBLE