EE Outage Report in Ponthir, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponthir, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at EE
EE is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Ponthir, Torfaen County Borough, Wales
The most recent EE outage reports came from the following cities: Cardiff, Blackwood, Newport, Cwmbran, Caerphilly, Cathays, Usk and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
||
| Blackwood |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Ponthir, Wales
Latest outage, problems and issue reports in Ponthir and nearby locations:
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floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Tom Wise 🏴
(@TomWise_) reported
from
Cwmbran Central, Wales
Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
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Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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🐮 DullUddenCow 🏴
(@DullUddenCow) reported
from
Abertillery, Wales
Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Key
(@electricmonk111) reported
@Isv71903127 @EE I'm aware of that, but if you have two numbers and two contracts on the same account - as I do - then EE ask you to call them for the codes. (Also I wanted to check that they wouldn't close the whole account down as soon as the first PAC code was processed!)
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Ian Blair-Edgar
(@jtblairedgar) reported
@EE We have no internet or landline and this internet fault is mentioned on the glasgowlive website and other people have raised this issue on Twitter also! Thanks.
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Tim Mitchell 🌹💙
(@timothygmitch) reported
@Soxthewavingcat @EE Just jack them, I'm with sky, £5 a month sim only contact, unlimited calls and texts and 2GB of data every month which can be rolled over for 3 years. I've never run out of data and have 20GB saved to use as I please. 12 months contract.
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Alison
(@lovetabbys12) reported
@Soxthewavingcat @EE Are you on contract with them. If you could get it completely paid. Then dump them. But if you have a contract doesn't help. Same with utility companies. They don't take into consideration people's issues at present. That is a rude message sent to you.
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Cre×
(@lCrexed) reported
@Saamwise178 @EE Get the powerful new Samsung Galaxy now and get the free Gaming Unleashed bundle exclusively on EE. Plus claim a free pair of Galaxy Buds Live. Get EE or get network Envy. Buds offer ends 25th Feb, claim from Samsung within 30 days of purchase.
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Dizzy
(@dizzo01) reported
@EE for approx 1 month intermittent signal in EX4 area, currently have No Service. Every time it happens say to phone and let EE know, obviously unable to do that
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Paul Fleetwood
(@MacAlbatross) reported
@EE for the second consecutive month you've texted me that you've been notified I've moved, when I haven't. Where are you getting this notification from, and why are you threatening to suspend my service based upon false information?
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💕Elle J 💕#JustSaying
(@ejames500) reported
@EE OK so I've had a text message from EE as I reported a signal problem the other day. The message says they have found no problem with my postcode but they quote the wrong postcode?
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David Mollins
(@DavidMollins) reported
@EE my broadband service is down in WF7, texted the fault number and it told me the fault was detected 1 minute past 3 today, and the estimated clear is at 23.59 TOMORROW, is this right?
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Ian Blair-Edgar
(@jtblairedgar) reported
@EE I am anothe customer in G31 in Glasgow amd our internet has been down since last night. Any update?