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EE Outage Report in Ponthir, Torfaen County Borough, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Ponthir, Torfaen County Borough, Wales 12/07/2025 09:10

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Ponthir, Torfaen County Borough, Wales

The most recent EE outage reports came from the following cities: Cardiff, Usk, Ynysddu, Cwmbran, Newport, Caerphilly, Pontypool, Hengoed, Blackwood and Portishead.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Phone
United KingdomUsk Internet
United KingdomCardiff Total Blackout
United KingdomYnysddu Internet
United KingdomCardiff Internet
United KingdomCwmbran Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

  • gilliehowells Gill Howells (@gilliehowells) reported from Trethomas, Wales

    @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

  • JoanneChurcher 🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported from Cardiff, Wales

    @roch123 @EE Omg this is awful!!!!! 😡

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

  • KaceyEdwards91 K A C E Y (@KaceyEdwards91) reported from Pontllanfraith, Wales

    Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

  • floyd2103 floyd cooper (@floyd2103) reported from Risca, Wales

    @HavardLiam @EE I ******* hate shit like this

  • TheRealBerty Anthony Pesticcio (@TheRealBerty) reported from Cardiff, Wales

    @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

  • welsh_stu 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported from Caerphilly, Wales

    @EE can I get some help please, I’m missing 4gb of my data.

  • robertpurvis Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

  • MrChrisLent Chris Lent (@MrChrisLent) reported from Cardiff, Wales

    @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

  • TheRhysCooper Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • alanjonestcbc Cllr Alan Jones Blaenavon TC & Torfaen CBC, (@alanjonestcbc) reported from Blaenavon, Wales

    @EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007

  • ConnorBotwright Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales

    @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

  • EugeneOakharold Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales

    @EE the network is quite slow today NP18 2NT any ideas??

  • AshL93 Ash Lister (@AshL93) reported from Cardiff, Wales

    @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

  • roch123 Rochelle Theaker (@roch123) reported from Cardiff, Wales

    Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

  • Azz_Culbertson aaron (@Azz_Culbertson) reported from Cardiff, Wales

    @EE been no signal in North Cardiff for 2 days now

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • simonline__ Simon (@simonline__) reported

    Hey @EE any idea on how long your service is gonna be down? Kinda need it to be able to work 🙃

  • Ridge5M M.R (@Ridge5M) reported

    @EE any reason why your **** app isn't working?

  • ffformula1 F1 (@ffformula1) reported

    @EE network is down it seems, and not just here in Liverpool.

  • MichaelJukes16 Michael Jukes (@MichaelJukes16) reported

    £135 a month and resorted to using 3G. One unhappy customer @EE

  • Angela36596014 blanketyblanked (@Angela36596014) reported

    @EE so you can land planes with your network but can't pick up a f@#king phone

  • SnixxLovato96 Ana 🇵🇹 (@SnixxLovato96) reported

    @EE is your service down? Nothing loading and when it does it’s VERY slow

  • GoSenna Zedstar (@GoSenna) reported

    @EE are there problems on the network? Unable to get anything via 5g.

  • tuscan_warrior Wayne Turner (@tuscan_warrior) reported

    @EE @didodeedee over 32 min queue times on telephone support at the moment. Annoying Music on hold as well.

  • MichaelJukes16 Michael Jukes (@MichaelJukes16) reported

    @EE the service quality has significantly declined over recent week. Cannot use 4G at all 🙄

  • goosebrookpharm Julia Young (@goosebrookpharm) reported

    @EE Struggling with very poor internet speed and wifi in Crewe CW1. Yesterday was a slow but it is much worse this morning. Is there an outage locally?