EE Outage Report in Ponthir, Torfaen County Borough, Wales
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponthir, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (29%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Ponthir, Torfaen County Borough, Wales
The most recent EE outage reports came from the following cities: Cwmbran, Newport, Cardiff, Blackwood, Newbridge, Caerphilly, Hengoed, Pontypool and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
Phone | |
| Cwmbran |
Phone | |
| Newport |
Wi-fi | |
| Newport |
||
| Newport |
Internet | |
| Cardiff |
Phone |
Community Discussion
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EE Issues Reports Near Ponthir, Wales
Latest outage, problems and issue reports in Ponthir and nearby locations:
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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Daniel Thomas
(@dklthomas6666) reported
from
Newport, Wales
@EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.
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Tudor Brewery
(@Tudorbrewery) reported
from
Brynmawr, Wales
@123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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Ben Williams
(@BenThatFlies) reported
from
Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Maarten
(@MaartenSleeckx) reported
from
Victoria, Wales
@EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?
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Mike Conjoice
(@mikeconjoice) reported
from
Blaenavon, Wales
Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Destiny La Roja 💖 (she/they)
(@DestinyRoja) reported
from
Cathays, Wales
@EE why would you remove my discount, overcharge me £100 and refuse to fix it
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Guy axon
(@guy_axon) reported
@EE 14 years I’ve been a customer and the advisor I just spoke to couldn’t care less about me wanting to upgrade gave me a price that was £18 more than what I was offered a week ago when questioned if there’s a better deal just a casual nope not a happy customer
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Dominic Harding
(@DominicHardin16) reported
@bcoppell147 @EE I have same issue
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Blake
(@bcoppell147) reported
@EE What’s happening with mobile data - full signal with no data
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john kelly
(@johnkelfreedom) reported
@EE Credit where credits due you guys sorted me out today absolute top draw service
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gh⎊st
(@megzalorian) reported
@EE If I have no signal, and I am trying to get support for not having signal, then how do you expect me to call your technical team? Your online chat doesn't work, and there's no options to contact support other than calling you. Now what?
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Karim Harbott
(@KarimHarbott) reported
@EE Thank you, but I have tried that 4 times. I was rather hoping for someone a little more empowered to help. Your call centres are really not good.
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Karim Harbott
(@KarimHarbott) reported
Super glad I chose @EE for my business phone. Website hasn’t worked for 2 months, they cannot email my invoices (paper only), and the customer support rep hung up on me without actually helping. #CustomerServiceWin 💪🏽
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Rynardt Spies
(@rynardtspies) reported
from
Spalding, England
It's 2026, but it seems I'm stuck in 2002 when using the @EE website and app! Seriously, how can you get it so badly wrong? Authentication state tracking just doesn't exist! Open the app, log in, it redirects to a browser for auth (you're already pissing me off right there), then after successful auth, gets redirected back to the app, where I see a login button again! This sort of UX is what makes people find other providers! Sort it out!!
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Andy edwards
(@Andy22edwards) reported
@EE once again you are demonstrating a complete inability to provide the service I’m paying for. Over a month of problems that you have me jumping through the same hoops repeatedly without solving. Goods and services allows me to reject the device for repair or replacement.
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Chris Atterbury 🏴
(@chris_atterbury) reported
@carpanini_jo @EE Best thing i did was going with @Starlink . No more issues, slow speeds or anything. Just Internet 24/7. UK broadband is a joke and services like Starlink is the future!