EE outages and service status in Ponthir, Wales

Problems in the last 24 hours in Ponthir, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponthir, Wales

The most recent EE outage reports came from the following cities: Newport, Bargoed, Cardiff, Blackwood, New Tredegar, Hengoed, Caerphilly, Cwmbran, and Newbridge.

City	Problem Type	Report Time
Newport	Wi-fi	23 hours ago
Newport	Internet	4 days ago
Newport	Internet	6 days ago
Newport	Total Blackout	7 days ago
Newport	Internet	11 days ago
Newport	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponthir, Wales

Latest outage, problems and issue reports in Ponthir and nearby locations:

• 
  Maarten (@MaartenSleeckx) reported 9 seconds ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  Chris Lent (@MrChrisLent) reported 3 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Angela Sweeney (@angelawales) reported 5 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Mike Conjoice (@mikeconjoice) reported 9 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

• 
  Robert Purvis (@robertpurvis) reported 9 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported 10 minutes ago from Cardiff, Wales

  @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

• 
  Eddy (@ChrisEddy_7) reported 10 minutes ago from Pontnewydd, Wales

  So I accept that from @EE and sort out my signal/data issues with them to a satisfactory level until I upgrade but they tell me to contact @Apple @AppleSupport immediately as they have given me false information. 4 attempts to contact them without one response or any callbacks!😡

• 
  K A C E Y (@KaceyEdwards91) reported 16 minutes ago from Pontllanfraith, Wales

  Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 23 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Eddy (@ChrisEddy_7) reported 23 minutes ago from Pontnewydd, Wales

  Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 26 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Chris Taylor🚛💥🤦‍♂️ (@pinguc7gjt) reported 26 minutes ago from Blaenavon, Wales

  @EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.

• 
  Eddy (@ChrisEddy_7) reported 26 minutes ago from Llanyrafon, Wales

  So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

• 
  Ade (@Bubwal) reported 29 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

• 
  Allan Rees (@welshpolitical) reported 34 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  Cath (@CatherineJ43) reported 38 minutes ago from Pengam, Wales

  Hello @TalkTalk why are you still trying to bill me when I switched provider to @EE who, incidentally, are providing a much better service at a much lower price than you ever did. I also never had the £85 cash back promised. Take anything owed out of that 👍🏼 avoid Talk Talk!!!

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 41 minutes ago from Cardiff, Wales

  @EE Morning. No signal in Cardiff. Any known issues?

• 
  Ty✌🏾️ (@Tyrone_PT) reported 43 minutes ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  Steffan McMahon (@Steffan_McMahon) reported 56 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  Kathryn Williams (@KathW80) reported 57 minutes ago from Cardiff, Wales

  Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Wobbly Gamer 🧑🏼‍🦯 👀 🎮 (@TheWobblyGamer) reported 1 minute ago

  I’m fed up of paying @EE a stupid amount of money for internet that is inconsistent, slow and absolutely garbage all round I would not recommend them to anyone!

• 
  Stephen Allen (@JesusLuvsYooh) reported 2 minutes ago

  @EE Same problem with different browser. Likely wifi IP block, out of mobile data (used up during new house move) cannot use that. Ive had pages not loading, spinning wheels and all sorts this week, hoping it was known issue for everyone and fixed soon, but seems not🤔 what to do..

• 
  tony roberts (@trobbo38) reported 3 minutes ago

  @EE shocking customer service, shocking service

• 
  mo (@slomoassassin) reported 3 minutes ago

  @EE I am abit dissapoined with EE I ordered the S26 ultra today that's coming tomorrow I've been a loyal customer for time you guys can't even chuck in a free screen protector especially when I am paying £91 for the contract

• 
  Oladapo Aina (@dapsycool_) reported 5 minutes ago

  @EE I travelled from Southampton to London for the Samsung x EE AI event on 5 April, 4pm. I had two valid tickets, but the store was closed and the event never happened. Time and money wasted. What’s the explanation and how will EE compensate attendees?

• 
  dystopian (@NNazir) reported 13 minutes ago

  @ianclatworthy @EE Only issue would be losing number as it was in late fathers name the account , she could get new number then request a renumher afterwards but it’s not gtd she will able to keep number

• 
  Basic with Life (@Joses_World) reported 13 minutes ago

  I’ve been with @EE for over 20 years, I have 4 lines and I’ve never been late with my bill. So why is it that @O2 and @VodafoneUK have better deals for me then #ee #eeupgrade? Where’s the loyalty?

• 
  Ozzy (@beardedhalalguy) reported 16 minutes ago

  @EE I have tried everything and nothing is working, I have tried to get in contact via many different ways and still no help. Please give me alternative option

• 
  Allsopp (@AIIsopp) reported 19 minutes ago

  Moved into my new house end of March and still no broadband with @EE. Absolutely piss poor. Day 14 of hot spotting off the work phone. Let’s see what the 3rd @WeAreOpenreach visit brings when again, they stand round a socket, headscratching, looking like they’ve been lobotomised.

• 
  OFFICIAL GAMINGFFC 🚜▶️ (@Gamingffc) reported 19 minutes ago

  You are having issues and please don't say you aren't, because my internet connection is very low @EE @Ofcom, so low I can hardly load anything #EE