EE Outage Report in Ponthir, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponthir, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponthir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at EE
EE is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (29%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Ponthir, Torfaen County Borough, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Blackwood, Newbridge, Caerphilly, Hengoed, Pontypool, Cwmbran and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
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| Newport |
Internet | |
| Cardiff |
Phone | |
| Newport |
Phone | |
| Newport |
||
| Newport |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Ponthir, Wales
Latest outage, problems and issue reports in Ponthir and nearby locations:
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Cllr Alan Jones Blaenavon TC & Torfaen CBC,
(@alanjonestcbc) reported
from
Blaenavon, Wales
@EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Chris Taylor🚛💥🤦♂️
(@pinguc7gjt) reported
from
Blaenavon, Wales
@EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Simon Latham
(@Welsh_Si) reported
from
Caerleon, Wales
@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
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Orange head
(@rustyrossco) reported
from
Caldicot, Wales
@EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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Rhys
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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NonWatcyn #IndyWales
(@nonwatcyn) reported
from
Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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Ben mayo
(@Benjymayo) reported
from
Caldicot, Wales
@EE hi there, trying to get onto my EE, but no joy. Can’t get hold of anyone for help either?
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
EE Issues Reports
Latest outage, problems and issue reports in social media:
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jasongrant
(@jasonngrant) reported
@EE any idea why Arlsey is a network blackspot. Every day travelling through on the train my 5G drops to 4G and then E with no network access at all
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ianeditz
(@ianeditz) reported
Just wasted an entire evening attempting to get my utter heap of junk @EpsonUK WF2950 to try and reconnect to my wi-fi network so I can print stuff. It fails a MAC Address Filtering check even though my @EE router doesn't filter MAC Addresses. Everything was fine yesterday
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jasongrant
(@jasonngrant) reported
@EE It’s not just me, others reporting the same issue
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Craig Horn
(@HornCraig) reported
@EE 5 Weeks, 6 emails no response, NOT number one in customer service.
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Dylan Jenkins
(@DylanJenkins1) reported
@EE shocked and dismayed. 25+ years of being a high spending exemplary customer with an above average credit score. Nagged to upgrade and due to faulty i phone agreed contract £48 per month compared to £40 currently. Declined so bye EE 4 mobiles 3 broadband accounts gone. Idiots
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jasongrant
(@jasonngrant) reported
@EE Same every day for about half a mile before and after the station. Shows I have 5G and 4G but total internet blackout. Been like that for months
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Atif Ali
(@aat71f) reported
@EE must have the worst customer return policy ever 🤦
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Craig Horn
(@HornCraig) reported
@EE I have been trying for 5 weeks, EE does not care, just by the way I am a loyal customer for over 12 years and spend over £220.00 a month on my contracts, you know as well as I do that phoning 150 will take another hour with NO resolution.
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Catherine Rosewarne (Bowen)
(@cagsib5) reported
@EE Why can I never access my online account? Ive finally managed to log in to try to view my latest bill and it’s saying ‘somethings gone wrong’…well somethings always going wrong😡! I just want a copy of my latest bill please & not via text, just a proper statement 🙏🏻
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Paul Newman
(@Followthebelly) reported
For ***** Sake.. My @EE Hotspot Wifi signal dropping out faster than a Blue Lodge Freemason in a competition against a non mason where the deciding factor is skill and ability not handshakes and leg ups... Leave my internet connection alone...