EE Outage in Oxenhope, Bradford, England

Going to have to venture to the @ee store today as it's damn near impossible to get a similar contract deal online, most deals are more expensive or a fraction of the data bundle size.

Yesterday @EE turned off my physical sim & advised I’d be up and running on my data sim within 24hrs. 24hrs later snd still not working. Spent 90mins with tech support then cut off. Called back & office now closed. Any advice @EE for this longstanding customer of yours?

@EE is the app broken!? I need to urgently move some data to the wife's phone but can't get through or open the app!!

The worst customer experience of my@life with @EE today. Phone ordered last week with next day delivery still not arrived. Appointment with store manager to resolve ignored as he wasn’t in today and upgrade unable to be processed due to order being lost in the system!! Fuming

@EE Am appalled I reported our broadband down 2 days ago and today I finally get assistance through your freephone no:0800 0795686 but then I'm made to pay for the text service youtold me I have to use?? Why??

@mrsimonwaldron @padoir @EE Didn’t get any further but will try an online complaint. I have all mine up until October. It’s the ones after that I need!

@EE now you've stopped supporting EETV which has forced me to leave you as my service provider. I don't want to send you the TV box back if it's just going to end up in landfill. I still have a use for it. As you don't have a use for it do I have your permission to keep it?

@EE hi no Internet in LS19! Is there a problem ?

EE worst provider ever @EE

@jenlion @EE I've had exactly this with insurance, mortgages, all sorts. They rely on customer inertia to retain them. When I move I always make their customer retention team (they'll definitely call you if you're leaving) know I'm moving specifically because of these tactics.

@EE trying to charge me 2 months for taking a new contract without informing me when I took it out after being with them for 3 years and never doing this. What an absolute joke

@EE no network in LS19??

@swtweetin @MartinSLewis That is a waste of money... What's your mobile signal like? as you would probably get better performance on 4G supplying the house. I had Sky BB (6mb down 1mb up) switched to 4G on @EE and now get 40mb down 10up for cheaper pm in rural Scotland

@EE awe need your help my wife moved her number over the last couple of days and lost her voice mails this is the only only thing we had with her mums voice in that recently passed away please please can you help us retrieve them? I’ll pay? #Help #Family #begging

@EE very poor service tonight... #why

@EE hello, Im trying to transfer my number from another network to yours. On the website when I enter the PAC code and number I want to transfer and click “next” it take me back and asks me to enter the correct PAC. But it’s the exact one I received?

@EE Will it work with your network though????

@EE 1. your systems that support your staff and in effect customers are shocking. changing accounts about because of berievement and you actually swapped the numbers and Sims terminating 1 temporarily. Then lock my voicemail and every time I try to phone 150 it cuts me off.

@EE How do I register a complaint about your data protection processes when visiting an EE store?

Working from home is great until you get a power cut and no water supply in a place where @EE signal is literally non existent....

@EE Thank you, I understand I won’t be paying for two at the same time however I don’t want to pay two charges in the same month which I’m worried could happen and I don’t see from the video how it won’t. Thank you for your help anyway.

@EE i am currently abroad in the USA and my roaming isnt working. Showing no service. I have tried to toggle the setting on but it says it cant be done. I cant call EE as I have no service. Can you help?

i’ve been on webchat with @EE for an HOUR, asked my question at least 7 times and still don’t have a relevant answer…what’s the point in trying to upgrade with them lemme go to another network or just go back to pigeon mail

@EE Hi, I would like to cancel my broadband contract. Is there a way to do this online? Thanks

@EE Wi-Fi is with EE too and I’d say we’ve been having Wi-Fi issues for two weeks or so now and now my phone signal is away too. I had pretty much no connection yesterday

@EE fantastic customer service il go to @VodafoneUK instead at least they answer phones and messages.

@VodafoneUK your chat assistance last night were professional and helpful, Lewis this morning the exact opposite, lovely that you go back on your word within 24hours to a 25+ years customer, @EE you are about to get a new customer

@EE an absolute trying to get someone on a phone to discuss my bill. Looks like it’s time to find a provider who actually provide customer service.

@EE is there a network issue in the DH2 area. Very sporadic signal since 3pm yesterday. My wife’s phone is the same and my brother who lives near by is having issues too!!

@EE Thabk you for getting back to me, I know atm only 1 network offers but will it eventually be something that may be offered, as I do prefer huawei phones and that over other, even with the US ban I've stuck with and want to carry on