EE outages and service status in Heanor and Loscoe, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- EE generated 0 outage signals in the last 24 hours around Heanor and Loscoe, including 0 direct reports.
- The most common problems reported in this area mention Phone and Total Blackout.
- Phone (75%)
- Total Blackout (25%)
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Heanor and Loscoe, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Heanor and Loscoe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 3: Problems at EE
EE is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Heanor and Loscoe, England
The most recent EE outage reports came from the following cities: Derby, Nottingham, Ilkeston, and Matlock.
| City | Problem Type | Report Time |
|---|---|---|
 Derby
|
Phone | 15 days ago |
|
Nottingham
|
Phone | 16 days ago |
|
Ilkeston
|
Phone | 17 days ago |
|
Nottingham
|
Total Blackout | 29 days ago |
|
Matlock
|
Internet | 1 month ago |
|
Nottingham
|
Phone | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Heanor and Loscoe, England
Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:
-
DaveBarberrightback (@DJBrightback) reported from Sutton in Ashfield, England@EE hi, just bought some new pixel buds 2 however the right bud is now not working. Was ok for 24hr but just been to they gym, it crackeled then cut off and now won't work. I've disconnected a couple of times but it won't work. Can you advise how to get these replaced please
-
Mark HAWTHORNE (@jimmybumpkin) reported from Derbyshire, England@EE no mobile signal at home address for 2 days now - told by Customer Service to use wifi calling - but guess what, my contract is going up by 14% - can you please get it resolved ? 3 handsets at home cannot be used effectively...
-
Ken Godber (@GodberKen) reported from Annesley, England@EE still no access to BT Sport, subscribed, raised issue over 28 hrs ago, sent a DM 2 hrs ago.....nothing!!!
-
terry eleftheriou (@terry_terry) reported from Beeston, England@EE is there a 4g issue today again. My phone isnt accessing anything unless in wifi again 🙄
-
Lee Cadwallader-Allan 🏳️🌈🇬🇧🇺🇦 (@DataAnalystLee) reported from Hilton, England@EE I have added the BT Sport add on and have the large screen add on active on my account but everytime I try to access via non-mobile it tells me I need to upgrade my account. Can you please help? Play extra for nothing at the moment.
-
Lord William Niven (@bigbrawbill) reported from Ilkeston, England@EE what's happening in with your signal, mine has got terrible for days now, never usually have a problem but cant seem to connect properly last couple of days, Ilkeston, derbyshire.
-
Sharon Croucher (@Sharon_dcfc) reported from Heage, England@EE your network in Alfreton, Derbyshire (DE55) leaves a lot to be desired. Could this be looked into please
-
-
Sarah Bister 🦁🚴🍃💚🍃 (@sarahbister) reported from Glapwell, EnglandAnyone know how to contact @EE customer services. Placed on line order for new sim only contract but not heard off them and can’t chase as my number is being ported ? Any online chat ?
-
-
dave cox (@onslowcox) reported from Heanor and Loscoe, England@EE hi having a lot of trouble around my area with signal over past couple weeks got one bar if I’m lucky
-
Rob Holland ⚽️🏐 (@fullpeltuk) reported from West Bridgford, England@Turkey_Twizzler @EE @virginmedia I’m back with EE having previously left 3 years ago as the service was bad. O2 weren’t much better really. My advice, shop around loads, price comparison sites are good now for letting you find loads of deals for the phone you want, your budget etc
-
Bruce Wiggins (@BruceWiggins) reported from Derbyshire, England@EE I've got a new EE contract. I already have an account (from an old contract). I can't attach my new number to it as it says account is closed. I owe nothing! Please help
-
Gareth English (@garethenglish86) reported from Eastwood, England@EE currently having issues with an s21 ultra and galaxy watch 4 4g on @o2 (bear with me here) if I buy a galaxy watch 4 4g from EE with a data plan and get a mobile data plan for the s21 can they both use the same phone number? O2 can't seem to help me solve this issue.
-
Buzz (@gbusby) reported from Duffield, England@EE Can’t login in on either the mobile app or the webpage.
-
Ben Curry (@ElecInn) reported from Chellaston, England@EE We have an ongoing problem in the area. I keep getting text saying it should be fixed in a little while longer and this has been going on for a month. Can we please get an update on how soon my phone will be working again. DE73
-
Lisa Bollington 💙 (@labollo) reported from Belper, EnglandGoing on EE is the worst move ever absolutely terrible, cuts off every 2 mins @EE what’s going on?
-
Amari✗✗✗ (@AmarDaMan) reported from West Bridgford, England@EE is the network down? I've topped up my father's phone with credit. The credit is available but no internet. I see other people are having issues. What's going on? Is the network down?
-
Tas Smithers (@TasTyke) reported from Belper, EnglandGot my new iPhone delivered by @EE yesterday. Very happy with it & service I received when order got temporarily lost in system - free wireless charging kit, thanks! Weirdly main thing I’m impressed with is delivery came in a reused cardboard box. 5 stars EE!
-
Tyl’Ari (@tyl_ari) reported from Chellaston, England@EE why oh why is a simple downgrade so difficult for you…???? A month and two bills down the line and it’s still not right. The one thing I set out to avoid (being overcharged for a product I’ve already paid for) has come to fruition due to too many people dealing with things
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Michael Kitchener (@eventsbykitch) reportedDo @EE realise how **** their app and website are! Literally leaving them because of this!
-
John Martin Moore (@Dream_Sculptor) reported@EE I'm in Thailand and want to get my physical SIM from my old phone switched across to an eSIM on my new phone but the app has no one to contact and I can't call because my Thai SIM is data only. Can you help?
-
Thomas O'Duffy (@ThomasODuffy) reported@jammierooroo @SkyUK @EE UK charges a 99p/minute "connection fee" on mobile if you call a 0845 number, which includes many forms of customer service, on top of the 1 to 7p cost of calling an 0845 number. There is absolutely no justification for such predatory and greedy pricing which disproportionately older citizens or people on lower income.
-
Steveo (@SteveA39845825) reported@EE can actually get in the App this morning. But can't expand 'MANAGE BROADBAND' to check speeds etc. Is there still a problem?????
-
Michael Knight (@michaelmknight) reported@EE You keep sending me these letters. I informed you that my Mum, Who's bill this is, passed away in December of 2025. I sent you a letter and an original death certificate, which seems to have gone missing or you never returned it to me. As this is my Mum's account, I am not responsible for her debts, even in death. Dealing with a bereavement is hard enough, without receiving letters like this, especially when you were informed last year. Nether of us are/were ever late paying our bills, but things like this make me not want to continue being a customer of EE.
-
Sebastiian Georg 🐎🤠✈️❤️🔥 (@SebastianGeorg_) reportedBig @EE website down. Kmt
-
Alexander (@Alexanderforaye) reported@EE TV more expensive than the subscription channels. And you can’t Cancel for 24months! In brief I have EE TV. Have tried to reduce package to lowest, but tied in till end of 2027. £22 a month for; NowTV incl HBO and Netflix Basic. I realise is independently it cost 15.98
-
TankMatt and 452 other people (@tank_matt) reported@EE That’s the issue I can’t call and your contacts dont work
-
Pablo Camilleri (@MarlovianPablo) reported@EE in a world that is being taken over by ai that works how can you help on the mobile app be so dreadful!
-
BB 3.0 (he/him) 🇬🇧🇺🇸 🇺🇦🇵🇸💙 (@brucejijones) reported@EE That’s no good I can text and it wants me to respond to texts that I get. I’m exasperated you have a horrendous use case for you users specifically geared to less people on the phones help customers. Disgraceful