EE Outage Report in Heanor and Loscoe, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor and Loscoe, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Heanor and Loscoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at EE
EE is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Heanor and Loscoe, Derbyshire, England
The most recent EE outage reports came from the following cities: Nottingham, New Basford, Ilkeston, Heanor, Alfreton and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Ilkeston |
Internet | |
| Heanor |
Internet | |
| Alfreton |
Internet | |
| Nottingham |
Phone | |
| Heanor |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Heanor and Loscoe, England
Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:
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Samm 💙
(@_S8MM1_) reported
from
Derbyshire, England
@EE I really don’t know what is happening I’ve been trying for 3days to get through! All u get is high number of calls!! And this morning it said service unavailable… never 👎 known this from EE, can someone contact me please,
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NIGEL M 💛🖤
(@YorkKnightsFan) reported
from
Derbyshire, England
@EE morning, is there a problem around the Derby area as I can’t connect to anything unless I’m connected to WiFi and need use of Apps for work , thanks
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Lynn Clayton
(@LynnC0924) reported
from
Pleasley, England
@EE How do I log an official complaint
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Marc Knight
(@MarcRipleylatic) reported
from
Ripley, England
@EE hello! I’ve just tried to get a monthly plan in your shop and you’ve taken my money without my confirmation and without me being able to apply a discount code. How do I cancel my order?
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Louise Chapman
(@loupnefc) reported
from
Mansfield Woodhouse, England
My contracts up with @EE next month and genuinely shocked at the price of upgrade deals. Can anyone recommend another network? Seen some good deals on 02 and Vodafone but only ever been on EE
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David Craven
(@davidjcraven) reported
from
Derbyshire, England
Incidentally @EE this is being done on your behalf, and makes you look bad by proxy.
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Cast Fireplaces
(@castfireplaces) reported
from
Ripley, England
So we can live stream video and audio back from Mars and @EE can’t get a phone signal 200 yds down the road from my house cmon sort it out
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Tyl’Ari
(@tyl_ari) reported
from
Chellaston, England
@EE why oh why is a simple downgrade so difficult for you…???? A month and two bills down the line and it’s still not right. The one thing I set out to avoid (being overcharged for a product I’ve already paid for) has come to fruition due to too many people dealing with things
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Ken Godber
(@GodberKen) reported
from
Annesley, England
@EE still no access to BT Sport, subscribed, raised issue over 28 hrs ago, sent a DM 2 hrs ago.....nothing!!!
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@EE And we are having network problems again, 3rd time in 7 days. What do we actually pay for, it’s a joke. Seriously considering my options now #ee #eedown
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Amari✗✗✗
(@AmarDaMan) reported
from
West Bridgford, England
@EE is the network down? I've topped up my father's phone with credit. The credit is available but no internet. I see other people are having issues. What's going on? Is the network down?
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Lee Cadwallader-Allan 🏳️🌈🇬🇧🇺🇦
(@DataAnalystLee) reported
from
Hilton, England
@EE I have added the BT Sport add on and have the large screen add on active on my account but everytime I try to access via non-mobile it tells me I need to upgrade my account. Can you please help? Play extra for nothing at the moment.
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Ishaq
(@ishaqmadan) reported
from
Derbyshire, England
@EE Hello, I topped up with £15 credit which I used to purchase a 3GB Add On Pack, however, the app reflects 1GB only and I was charged £10 for it. Appreciate your help.
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Ben Curry
(@ElecInn) reported
from
Chellaston, England
@EE We have an ongoing problem in the area. I keep getting text saying it should be fixed in a little while longer and this has been going on for a month. Can we please get an update on how soon my phone will be working again. DE73
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🏴chris holley🏴
(@chrisholley12) reported
from
Beeston, England
@EE looking to join EE. But would like unlimited data on the huawei p40 Pro. But less than £54. Currently on @VodafoneUK, best they could offer was £50 with discount an 10+ year customer
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@EE your network seems to be down again this is the 2nd time since Friday. I have done a coverage checker and asked to be kept updated. Latest update 8hrs.... great, it’s a good job I have @virginmedia for my Wi-fi so I can still use internet. ng18 area
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🎀 𝓑𝓸𝓫𝓪 𝓢𝓴𝓮𝓽𝓽 🎀
(@Kale_eesi) reported
from
Matlock, England
@EE Hi! Trying to get through to the Chesterfield store but the automated message when I call says that it's closed. Can you guys help? 😬
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Sarah Bister 🦁🚴🍃💚🍃
(@sarahbister) reported
from
Glapwell, England
Anyone know how to contact @EE customer services. Placed on line order for new sim only contract but not heard off them and can’t chase as my number is being ported ? Any online chat ?
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@EE Yes I have registered. I tried ringing my housemate several times yesterday afternoon and he is on ee too and it kept going to his voicemail. Seems to be a weekend issue all the time
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Gareth English
(@garethenglish86) reported
from
Eastwood, England
@EE currently having issues with an s21 ultra and galaxy watch 4 4g on @o2 (bear with me here) if I buy a galaxy watch 4 4g from EE with a data plan and get a mobile data plan for the s21 can they both use the same phone number? O2 can't seem to help me solve this issue.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Carole Hawkins
(@hawkins_carole) reported
@EE @Ofcom On top of all the other problems you never deal with now you have made it impossible to see the bills you send out - when are you going to get your act together and provide a decent service to the @bt_uk clients you have purloined.
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Luke Jolyon
(@lukejolyon) reported
Dear @ee in the last few days our broadband (provided newly by you since April) keeps dropping out for about 30 seconds, then coming back. Very frustrating as we have had dropped video calls and TV. Could someone pls contact me to talk through a solution/fix? Thanks
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Agent064
(@user02323) reported
@EE Hey EE, you kicked off in 2010 – that’s 15 years, longer than my patience! Why can’t I get a decent signal on the train into London? I zoom past Wembley Stadium (your sponsored spot with blazing 5G), Full bars of “rubbish” (5G), Spotify stalls, radio cuts out, and web browsing Forget it! – slower than a train when they’re not on strike. You’ve had ages to fix this train wreck of coverage! is the signal hiding in a tunnel with no escape plan? Sort it out before I switch to carrier pigeons! #EERant #NoSignalStruggles
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Ian G
(@dr_slk) reported
@EE Shocking 5G connection by Weston hospital today. 3 bars of signal but have only managed 2 messages in an hour and internet access is zero. If you live in Weston I’d go with another carrier.
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chris atherley
(@AtherleyChris) reported
@EE definitely don't recommend being with EE in Wales. Zero service waste of money paying for 5g.
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🅣🅞🅜🅜🅨 🅑🅡🅐🅩🅘🅛
(@tommybrazil_) reported
@EE why do i need to sign in to see what the issues are in my area? Just tell me so I know how long to expect awful service? PE14 0SB
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Jolyon Rubinstein
(@JolyonRubs) reported
Dear @EE hands down the worst customer service I have ever experienced. Stunned at 3 different calls being cut off to rectify an error on your end!
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Jenny Atkins
(@lesspedants) reported
@EE I got through in the end but went through as an internal call to the billing support team. I wasn’t offered a call back when I first called although the person I spoke to said it should have been an option. He was very helpful and sorted things out.
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Shane Deery 📱
(@_W33_Shane) reported
Hey @EE I spoke with your customer service team on Friday morning as I messed up my eSIM on my EE account & have asked for your guys to send out a replacement physical SIM card already activated but I have since learned my local Royal Mail delivery office 1/2
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KPSims
(@kp_sims) reported
@EE mobile internet down! I see you are replying with a generic reply but this needs to be looked at asap as it’s clearly affecting a lot of people. Any ideas on when it will be back up and running?