Is HSBC down in Thornton Heath, Greater London, England?
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (73%)
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Website (11%)
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Login (7%)
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Transactions (6%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent HSBC outage reports came from the following cities: Balham, Belsize Park, London, Newham, Croydon, Redhill, Thornton Heath, Islington, Cricklewood, Wembley, Tower Hamlets, Ealing, Dagenham, City of Westminster and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Balham |
Mobile App | |
| Belsize Park |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Newham |
Mobile App | |
| Croydon |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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King 👑 David
(@KingKawika93) reported
from
Ilford, England
Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Shelton
(@srcshelton) reported
Hey @HSBC_UK, your new mobile App is pretty awful 😩 It frequently crashes on launch if it’s been backgrounded, and using the Support Chat feature logs you out (even if you tap to continue the session) due to “inactivity” whilst waiting for a reply - has no-one tested this?! 😡
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Louise Parlons Bentata
(@LouiseBentata) reported
@HSBC_UK Constantly disappointed by the 1h phone waiting times, reluctance to help set up a business account and the inability to call back when promised. What a disgrace.
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Paul Atkins
(@paulatkins1972) reported
@HSBC_UK you have treated my elderly parents (ex staff) abysmally, you give false info and rude service. Heartless soulless organisation shame on you. After 63 years they’re now moving their life savings and current accounts to @Metro_Bank #agediscrimination #badcustomerservice
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lorcan
(@lorcancan) reported
@HSBC_UK It's not just the app. It's the entire experience of desktop banking and having to use your terrible clunky app. It's all just awful.
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Julie Smith
(@J_SmithWriter) reported
@HSBC_UK Business Banking. On hold for 1 hr 15 mins. Need urgent access to my money!! - but no one is answering the phone and online agents can't help. Tried calling several times previously for another important issue but no one ever answers. Disgraceful.
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Linda Welham
(@EminenceLinda) reported
@GemmaFergie @HSBC_UK Gave up on the phone and in the branch. No response to my emails disgusting customer service 😡
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Stephen Alcock
(@SteAlcock) reported
@HSBC_UK No it doesn't, when I select a digital secure key it shows this error. Tried on a desktop, iPad and phone and all say the same thing.
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ben jones
(@benjones68) reported
@HSBC_UK what a joke… if they didn’t have my money. 20min wait time, no one calls back on the callback service and the live chat kicks you out whilst you wait for someone to respond… bring back actual banks
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Ben Graham
(@bengraham1) reported
@yoda234 @HSBC_UK Well don’t expect much help from them, their online support is farcical
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Linda Welham
(@EminenceLinda) reported
@SpencerAldred @HSBC_UK @BirminghamPride They closed our account. Could not get any help on the phone. They still haven’t sent our money (£4,000) they said they’d send it in 10 day. Been over 25 days now. No response to our emails. Disgusting 😡