HSBC status: access issues and outage reports

Problems in the last 24 hours in Colnbrook, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Colnbrook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Colnbrook, England

The most recent HSBC outage reports came from the following cities: Bourne End.

City	Problem Type	Report Time
Bourne End	Mobile App	16 hours ago
Southall	Mobile App	2 months ago
Woking	Mobile App	2 months ago
Harrow	Mobile App	3 months ago
Ealing	Login	4 months ago
Harrow	Mobile App	5 months ago

Nearby cities with recent reports

Community Discussion

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HSBC Issues Reports Near Colnbrook, England

Latest outage, problems and issue reports in Colnbrook and nearby locations:

• 
  MV (@vmahadevan1) reported 1 minute ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  Peter Wilkins (@Peter_Wilkins78) reported 5 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Jayesh Ashar (@jayeshashar) reported 6 minutes ago from Harrow Weald, England

  @HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges

• 
  Peter Crowley (@SmoothRegulator) reported 7 minutes ago from Ealing, England

  Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

• 
  Nj (@adamsn) reported 7 minutes ago from Chertsey, England

  @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

• 
  Paul Smith (@paulhelpspeople) reported 8 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

• 
  Rajith Raju (@rajurajith21) reported 11 minutes ago from Richmond, England

  @AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.

• 
  Sapna Ghai (@sapna_ghai) reported 15 minutes ago from Brentford, England

  @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

• 
  bobsmailes (@bobsmailes) reported 21 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  Amanda Davies-Day (@AmandaDD123) reported 27 minutes ago from Spelthorne District, England

  @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

• 
  bobsmailes (@bobsmailes) reported 30 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  Hemal Jadav (@hemaljadav) reported 32 minutes ago from Brentford, England

  @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

• 
  Phil Crow (@notcrowie) reported 36 minutes ago from Harrow Weald, England

  @HSBC_UK Great. Let me add another twenty minutes to the problem.

• 
  Paul Smith (@paulhelpspeople) reported 40 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  Dominic Baker (@dominicJB7) reported 41 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  Ronak Shah (@Brlnt_Bhrtvsi) reported 46 minutes ago from Harrow Weald, England

  @HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment

• 
  Abundance London (@AbundanceLondon) reported 47 minutes ago from Hounslow, England

  @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

• 
  Everydays Luxury Coach Travel (@EverydaysTravel) reported 52 minutes ago from Hounslow, England

  @HSBC_UK HSBC business app not working - doesn’t open up.

• 
  David Howorth (@dhoworth1) reported 58 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  Rob Dunstone (@Robduns) reported 59 minutes ago from Slough, England

  Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Teddy (Theodora) Leppington (@TeddyLeppington) reported 1 second ago

  @HSBC_UK Not sure why I'm a customer. Bring back the days of The Midland. Up to 70 days for an ISA transfer in? Nationwide. Mum's done in a day. Money sitting in my last bank's holding account. I'm earning NOTHING! Branch sent a complaint in April. 1 email. We haven't sorted it

• 
  My Question Is? (@MyQuestionIs2) reported 3 minutes ago

  @HSBC_UK I’ve been trying to pay a cheque in using the App. It is giving me an error message saying try again later. How long do you expect this problem to last.

• 
  Gary C (@HamstringTownFC) reported 4 minutes ago

  @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option

• 
  Jason Roberts (@AdvocateRed7) reported 7 minutes ago

  @HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 11 minutes ago

  @HSBC_UK HSBC asking me to click links sent to me by email is exactly why we are in this mess. I dont click links sent to me by email. If this is the official twitter account, why cant you afford to pay for a check mark? Because virtuous rainbow flags and middle fingers to Elon Musk are more important than protecting your own online identity? How very noble. Absolutely dog **** bank.

• 
  Anna (@annacjone5) reported 13 minutes ago

  @HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!

• 
  Space0day (@space0day) reported 17 minutes ago

  @HSBC_UK Hey Team , it's been 1 month and I've not received my debit card on an overseas address. Even i didn't receive any update on mail whether it's dispatched or not. Please help me...

• 
  Helen Todd (@HelenTodd3) reported 20 minutes ago

  @jckchn88 @HSBC_UK Hi, spent 50 mins on hold to be told every UK customer received this in error and there is no issue with your cards. The woman told me I was ok to unfreeze my card. Hope that helps #HSBC #ApplePay

• 
  Alasdair MacMillan (@alymacmillan) reported 22 minutes ago

  @HSBC_UK hi, how do I log in to hsbc when I’ve lost my phone and have no access to the number or app?

• 
  John Warren 🇺🇦 (@Sionilo) reported 31 minutes ago

  @HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡