Is HSBC down in Greenwich, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Greenwich, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Greenwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (71%)
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Website (10%)
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Login (8%)
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Transactions (7%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near Greenwich, Greater London, England
The most recent HSBC outage reports came from the following cities: Newham, Croydon, Thornton Heath, London, Islington, Cricklewood, Tower Hamlets, Dagenham, City of Westminster, Fulham, Camden Town, Finsbury Park, Southwark, Earlsfield and Swanley.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Mobile App | |
| Croydon |
Mobile App | |
| Thornton Heath |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Islington |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Greenwich, England
Latest outage, problems and issue reports in Greenwich and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Baby J
(@DisneyDreamer30) reported
from
Tottenham, England
@HSBC_UK Really not appreciating the lack of help from your chat team.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Anna Antoniou
(@mammahun) reported
from
Tottenham, England
@HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ian James Seale (Pureblood)
(@IanJamesSeale) reported
@HSBC_UK Good morning #HSBC Tomorrow will be the 2-week anniversary of a fluffed #MobileBanking app change that has caused me to have no #InternetBanking AT ALL since 29th March Due to lack of attention and communication, I raised a complaint Loss of service for 2 weeks! 😡
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Becky Judge (she/her)
(@beckyj1911) reported
@HSBC_UK great when your trying to open a business bank account and the online system is flawed, in branch can’t help, the phone line can’t help the only option is live chat 1 week later I still haven’t been able to speak to someone to progress the application
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Connor Scott-Gardner
(@CatchTheseWords) reported
Hello @HSBC_UK I am a blind customer and I can no longer add a new payee using your app, as the button to select whether it's a business account is no longer accessible using a screen reader on my phone. Please can you sort this out as I'd like to be able to access banking.
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Katherine Chillistone
(@KatherineChill3) reported
@HSBC_UK shame on you for YET again failing a vulnerable elderly customer: money missing from their account for months and no sense of urgency by you to resolve @hardcorePTlady
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Matt Lacey
(@mrlacey) reported
@HSBC_UK This is with a Moto G6 - It was working with this device previously (~1 month ago)
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Lloyd Moore
(@Mooresby) reported
@HSBC_UK Is there a problem with Online Business Banking - when I go to log on I'm getting a blank screen...
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Matt Lacey
(@mrlacey) reported
@HSBC_UK are there any known issues with the Android app (version 3.18.2) ? It crashes whenever I try and "Generate security code". This means I can't log onto the website and so can only do the thing the app has the functionality to provide - and not the things I need!
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wowsometime
(@wowsometime) reported
@HSBC_UK YES AND IT WAS HSBC CUSTOMER SERVICE BASED IN PHILIPNES to cut HSBC UK costs. in the first words asked me for all details! It was not scam it was real as I found out later on!
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J Cole
(@hardcorePTlady) reported
@HSBC_UK You've already got history with my Uncle's monies not being in HSBC UK or HSBC Philippines for 4 months last year. YOU shut down the complaint with a measly £100 comp and didn't resolve the other issues in the complaint. Why is there an ongoing £500 missing?
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Datsun Zed
(@Datsun_Zed) reported
@HSBC_UK Is there a problem with your call centre service? Have been on hold for 25 minutes so far...