Hyperoptic Outage Report in Coulsdon, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Coulsdon, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Coulsdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (16%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Coulsdon, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Croydon and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Coulsdon, England
Latest outage, problems and issue reports in Coulsdon and nearby locations:
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WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Dania
(@dan_soe) reported
from
Worcester Park, England
Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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• C A S P A R •
(@caspararemi) reported
from
Lambeth, England
@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Lanxon
(@Batteryhq) reported
Heard good things about @Hyperoptic but having bad time with them so far. Waited over a month for an installation and nobody turned up to do the works, despite assurances on the phone last week that it was all scheduled. @HyperopticCS Went silent after confirming account details.
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Verity Cameron
(@RealLadyV) reported
No broadband since Wednesday morning and @Hyperoptic can't send an engineer until Friday??!! Disappointing service in these working-from-home times
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Joshua Kane
(@joshuakanebespk) reported
@Hyperoptic I am SO SICK of your connection faults and drop outs! Literally the worst service out there!
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chipmunk
(@Toytoise_) reported
My internet is sooo crap. @Hyperoptic I wanna run to u
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Kathryn A 💙 #European #Rejoiner
(@kittytonk) reported
@GirlGiada There are a couple of free things to check first. Electronic equipment near your router could be interfering (move it/other stuff) or the signal could be competing with a nearby neighbours router. Call hyperoptic tech help desk for advice on how to adjust it.
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Mikeybob
(@brudermike) reported
from
Edinburgh, Scotland
God help anyone who chooses you as their isp. I only hope this thread will be a warning to others. Avoid at all costs. These guys are chancers and you don’t want to have to deal with this bullshit. BEWARE - HYPEROPTIC IS A LOST CAUSE. AVOID AT ALL COSTS.
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Mikeybob
(@brudermike) reported
from
Edinburgh, Scotland
@Hyperoptic @HyperopticCS 4 hour outage. No updates from Hyperoptic. An outage of this length without an update to customers is unacceptable. Your outgoing message about outage was recorded in an echo chamber and is inaudible. 1/2
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Ashwini V Mohan
(@crazy_chipkali) reported
@Hyperoptic your engineer is waiting for someone to pick our call from the last 40 minutes, we are calling your 24*7 service to complete the activation of our new connection!
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Matt
(@bigsmolhands) reported
Internet went out again after a engineer visited. Contacted @Hyperoptic to arrange another technician. They said they fixed it. I said it's going to cut out again in 20 mins so please can I arrange a engineer visit. They said they would email me if it does... andd they didnt🤬
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Anya Martin
(@AnyaMartin8) reported
Last year when I tried to cancel my broadband with Virgin I had to spend *hours* on the phone sorting out their admin mistakes (and they still referred me to a debt collector). I've just cancelled my Hyperoptic broadband through their chat function, took literally seconds