Hyperoptic Outage Report in Woolwich, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Woolwich, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Woolwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Woolwich, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Tower Hamlets, Leyton, London, Paddington, Islington, Bermondsey, Hackney, Croydon, Fulham, Dartford, Dagenham, Southwark, Harringay, Tottenham and Upminster.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Internet | |
| Leyton |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Internet | |
| Islington |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Woolwich, England
Latest outage, problems and issue reports in Woolwich and nearby locations:
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Ross K
(@ross_k) reported
Missing @Hyperoptic broadband. 3yrs of faultless service. Moved home, not available here, @virginmedia was the only option. Made me realise how I never had to think about my internet connection in 3yrs. Now every week I have dropouts or outages. Embarrassing for home working.
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John
(@se3john) reported
Nope, spoke too soon, all terrible again. I'm now off to start a petition banning @Hyperoptic branded vehicles from passing through my street unless they commit to providing their services to my street. It's basically torture...
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....
(@milade07) reported
@Hyperoptic please can we get some details about the internet issues going on today?
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Angelica Matota
(@angelica_matota) reported
@virginmedia @Hyperoptic I’ve switched my virgin services to hyper optic on 11/2 virgin has been billing me since 11/2 and refusing to cancel the account without a minimum payment of £140. I’m not willing to pay money for services I haven’t used!! It’s unfair!!
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ʀᴀᴄʜ🏳️🌈
(@scoobygeek) reported
@Hyperoptic there seems to be an issue in Manchester! Fun times for people who have to work from home 😬
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Rosie
(@RosaliePilking1) reported
@Hyperoptic If you do not fix the connection in Manchester, I could end up jobless. :( A bit stupid when we pay so much a month.
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Maxim Gamble
(@MaxTGam) reported
@CarrieHFletcher I'm with Zen. They (like almost everyone) use BT infrastructure, but it's their excellent customer service that sets them apart. Or if you have an independent service like Community Fibre or Hyperoptic available in your location... Lucky you
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Hordy
(@HowdyHeree) reported
@SleepySiouxsie @virginmedia Hey hey!! I'm with Sky, it's not the fastest but it's solid as heck. Only had a couple of issues a few months back and in November as it crashed for an hour or so during a 24 hour stream! Also heard reaaallyy good things about Hyperoptic too, they're like 500mbs up and down!
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J Uddin
(@JayyTargaryen) reported
WiFi down again... @Hyperoptic @virginmedia please just come to my area and take my money already.
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パズズ
(@DragulianTweet) reported
@Hyperoptic @HyperopticCS I’ve contacted you here at 10:30 and you acknowledged there was an outage. Tech coming at 11:30. Since then I reached out at 12:30, 13:30 and now 14:30 asking for an update on the broadband outage resolution or information. You continue to ignore. Why?