Nationwide status: access issues and outage reports

Problems in the last 24 hours in Streatham, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Streatham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Streatham, England

The most recent Nationwide outage reports came from the following cities: London, and Croydon.

City	Problem Type	Report Time
London	Login	14 days ago
London	Website	17 days ago
London	Mobile App	19 days ago
London	Transactions	21 days ago
London	Website	24 days ago
Croydon	Transactions	26 days ago

Community Discussion

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Nationwide Issues Reports Near Streatham, England

Latest outage, problems and issue reports in Streatham and nearby locations:

• 
  Ingrid Marsh (@IngridMarsh_) reported 16 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  It's me, John (@johnrahers) reported 20 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  It's me, John (@johnrahers) reported 24 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

• 
  Dmitri Old (@DmitriusOld) reported 48 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Dmitri Old (@DmitriusOld) reported 52 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Vanessa Welham (@VanessaWelham1) reported 52 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 56 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Roy Beecham 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇸 (@roy_beecham) reported 10 minutes ago

  @AskNationwide I’ve just waited 20 minutes holding on the phone for help with your app and was told what to do and it didn’t work. I now have an option. Ring again and waste another 20 minutes or tell the world how useless you are. I’ll go for the latter 🤬

• 
  Justice Pursuer (@KangooVanMan) reported 11 minutes ago

  @AskNationwide paid off my credit card. Nationwide reduced my credit by more than 50% Their reason, second time they’ve done this, they sent a letter after the fact. They are worried about my ability to service my £0 debt. 😱 ******* Shite. Will probably close all my accounts.

• 
  KatStone (@stone_kat1123) reported 12 minutes ago

  @DebiEvansMatron @AskNationwide shocking we moved to Nationwide due to a load of **** at HSBC If we encounter any issues we will move again Where do you recommend?

• 
  Barry O'Neill (@BCJONeill) reported 15 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Wayne Robertson (@2024Wayne) reported 16 minutes ago

  @AskNationwide can someone at nationwide help me get the money returned from my old closed account back to the Zopa account it was sent from the bank chat team were inconsistent and unhelpful over the last 2 weeks getting desperate now

• 
  Ivor Harper (@ivor_park_fin) reported 17 minutes ago

  @AskNationwide Here's a thing I learned today. Although you do offer interest only mortgages, if you have an existing customer who's on a repayment mortgage with you, you absolutely willl not permit them to switch TO an interest only arrangement. All of which leads me to ask:

• 
  Kieran Byng (@ISaveDolphins) reported 18 minutes ago

  @AskNationwide Do you have a chat facility on line? Don't have access to a phone.

• 
  Michelle Moat (@michelle_moat) reported 18 minutes ago

  @OBDowntime @AskNationwide when is this going to be fixed? Not working since yesterday.

• 
  Brian P Willmot (@BrianWillmot) reported 20 minutes ago

  @DebiEvansMatron @AskNationwide What has happened 🤔 (I haven't had any issues with them).

• 
  Ziad Roving-Reporter (@ZiRovinReporter) reported 20 minutes ago

  @AskNationwide A huge congratulations to Nationwide for not looking after the interests of their members. If someone in that building society really cared about my on-going issue then it would have been resolved immediately. You people are pathetic! 😤 #AskNationwide #Nationwide