Nationwide status: access issues and outage reports

Problems in the last 24 hours in Streatham, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Streatham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Streatham, England

The most recent Nationwide outage reports came from the following cities: London, and City of Westminster.

City	Problem Type	Report Time
London	Website	11 days ago
London	Mobile App	24 days ago
London	Login	27 days ago
City of Westminster	Mobile App	1 month ago
City of Westminster	Login	2 months ago
Wandsworth	Login	3 months ago

Community Discussion

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Nationwide Issues Reports Near Streatham, England

Latest outage, problems and issue reports in Streatham and nearby locations:

• 
  Dmitri Old (@DmitriusOld) reported 8 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Dmitri Old (@DmitriusOld) reported 19 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Vanessa Welham (@VanessaWelham1) reported 33 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  It's me, John (@johnrahers) reported 42 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 44 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  It's me, John (@johnrahers) reported 48 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Ingrid Marsh (@IngridMarsh_) reported 53 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 45 seconds ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  Michael Bolton (@MichaelBoltonA) reported 3 minutes ago

  @AskNationwide Over 25 minuts on hold and still no answer - high call volumes - when did service become so poor?

• 
  Jenny Smith (@GoodyActually) reported 8 minutes ago

  I did get a response! Well done @AskNationwide for at least not pretending that I didn't exist ... ... ... but it was very dismissive - referred me to 'the team' and said "we stand by our support of this event". 3/

• 
  the pompey pope (@thePompeyPope) reported 8 minutes ago

  @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

• 
  the pompey pope (@thePompeyPope) reported 8 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  SECURE UK (mark coyle) (@SECUREUK2025) reported 10 minutes ago

  @marcusmark2019 very bad customer service then... disgusting behaviour from @AskNationwide

• 
  Christopher Freeman (@cmdfreeman) reported 11 minutes ago

  @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 11 minutes ago

  @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

• 
  Ivor Harper (@ivor_park_fin) reported 12 minutes ago

  @VirginMoney Clydesdale Bank application from 23rd April. Latest expected offer timescale: 2nd week of JUNE !!!! Dire, dreadful, apalling service. Someone has badly dropped a ball here. @AskNationwide - are you feeling rueful yet.

• 
  George Brown (@gb62028) reported 13 minutes ago

  @AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u