Nationwide status: access issues and outage reports

Problems in the last 24 hours in Mayfair, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Mayfair, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (27%)
• Mobile App (26%)
• Transactions (12%)
• Transfer (5%)
• Withdrawals (1%)

Live Outage Map Near Mayfair, England

The most recent Nationwide outage reports came from the following cities: Hackney, London, City of London, Harringay, Croydon, Newham, Tower Hamlets, Poplar, Hounslow, Hayes, Wembley, Kensington, Worcester Park, and Waltham Forest.

City	Problem Type	Report Time
Hackney	Login	23 hours ago
London	Mobile App	1 day ago
City of London	Website	2 days ago
Harringay	Website	2 days ago
London	Transactions	4 days ago
London	Website	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Mayfair, England

Latest outage, problems and issue reports in Mayfair and nearby locations:

• 
  Angry (@Palouisea) reported 40 seconds ago from Enfield Lock, England

  @AskNationwide if you or your loved ones were seriously ill and got this letter would you be impressed. Plus on one of my calls I did explain loopholes in your security. Bit hey sure your "root cause team " no plain English here. ??? Staff training??? Moving out soon as you help

• 
  Who Cares (@ihatetimBL) reported 1 minute ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  angela💙💚🌈💐La! (@andersonsangela) reported 2 minutes ago from Bromley, England

  Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

• 
  Julian Budd (@redmanjules) reported 12 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

• 
  Who Cares (@ihatetimBL) reported 15 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Keighley West (@KeighleyWest) reported 16 minutes ago from Hackney, England

  @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

• 
  Hannah Moyne (@hannah_moyne) reported 23 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  AgentGrizzle ™ © (@AgentGrizzle) reported 24 minutes ago from Enfield Lock, England

  Banked with @AskNationwide many moons ago. Seen in the news that they’re struggling to process payments - THIS CLOSE TO CHRISTMAS. They were a calamity then & it seems like nothing has changed. Join a challenger bank - they value your custom and offer excellent customer service!

• 
  Steve Brown (@BrownGFX) reported 24 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  AgentGrizzle ™ © (@AgentGrizzle) reported 25 minutes ago from Enfield Lock, England

  @GavinCorrigan @AskNationwide Something fishy here. They can’t put money in, but are happy for it to come out? 🤔 This close to Christmas…when people get paid early to help cover the extra costs

• 
  Vanessa Welham (@VanessaWelham1) reported 29 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Emma Claire Devoil (@emmadevoil) reported 29 minutes ago from Borehamwood, England

  @AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑

• 
  Sandra Dibble (@Dibbssa) reported 30 minutes ago from Walthamstow, England

  @tomtomwilkins @AskNationwide Funny that they don’t believe their shareholders when they report an issue and follow it up with photographic evidence.

• 
  Sandra Dibble (@Dibbssa) reported 31 minutes ago from Walthamstow, England

  @AskNationwide not ideal that I can’t pay for something online this morning as you have a problem with verifying my payment on your system?

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 35 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Angel (@dragonsangel01) reported 38 minutes ago from Poplar, England

  Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡

• 
  Ingrid Marsh (@IngridMarsh_) reported 43 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Dmitri Old (@DmitriusOld) reported 53 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Jeff Evans🇬🇧 (@JeffEnfield) reported 55 minutes ago from Enfield Lock, England

  @AskNationwide Other Banks also have high levels of inbound payments, I don't believe they are experiencing any issues. Seems to be a regular occurrence lately, whats going on???

• 
  Dmitri Old (@DmitriusOld) reported 55 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonathan Sheldrake (@Jsheldrake) reported 5 minutes ago

  @AskNationwide My leasehold property is owned by your pension fund. We have no say in who manages it and the estate has declined and become a high crime area since you took it over. Please help us.

• 
  Lewis Atkinson (@LewisAtkinson) reported 5 minutes ago

  Finally left @CooperativeBank for personal account after 20 years. 30+ minute wait on phone to activate Apple Pay (no option to do by text) just the last straw of steadily deteriorating tech and service. Hello @AskNationwide - already much better, and a proper mutual.

• 
  Mrs S 🇪🇺🇩🇪 (@MrsS_tweets) reported 9 minutes ago

  @AskNationwide By the way, your link just takes you through to the usual branch locator, which say opening times may vary. No accurate opening times so it's just pot luck. Customer service 💯

• 
  Daniel W (@damawa42) reported 12 minutes ago

  @AskNationwide Hi how do I set certain retailers to not need secondary authentication with the app? Surely you can tell I use Milk&More frequently so why waste my time doing extra auth? Additionally why do I need to log in TWICE to the app to do this? Requests fingerprint twice.

• 
  Ben macleod (@BennyMac49) reported 15 minutes ago

  @AskNationwide why on your website under the message or call us page, is there no option to message?! I just want to email someone personal about taking a new mortgage deal with you 😩😩😩

• 
  mupwangle (@mupwangle) reported 19 minutes ago

  @AskNationwide Thanks Kingston, have mailed them. Weirdly if I go into the same login link it's showing my information, but that ohter link is still showing the dodgy domain squatting page.

• 
  SadieTrent_92 🇺🇦 👩‍🚀 (@sadietrent_92) reported 22 minutes ago

  To top todays fiasco off, @AskNationwide are discriminating against my blind father! I cant help him with security because he is blind yet he cant read his statements because he is blind Never been do disgusted with nationwide in all the decades ive been with them

• 
  Shonad McDermott (@ShonadMcDermott) reported 28 minutes ago

  @AskNationwide I don't know who needs to tell you this, but 99.9% of people are F*CKING S*CK of woke idealogy being shoved down their throats by the Corporate-State-in-waiting... Just DO BANKING ffs! Maybe bring out a gimmick like Natwest did with the piggy-bank family in the 80s or something.

• 
  Esus (@Esus75479741) reported 28 minutes ago

  @AskNationwide Some women are good at football, some are ****, just like men.. enough of the equality already

• 
  Confused about Life (@BarnsleyBusted) reported 28 minutes ago

  @AskNationwide is there an issue with faster payments? Payment sent from non nationwide account 3 hours ago and not received