O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Croydon, Cranleigh, Godalming, Merton, Dorking, Epsom, Caterham, Oxshott, Crawley and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Phone | |
| Croydon |
||
| London |
Phone | |
| London |
Phone | |
| Cranleigh |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
@TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Kevin Newman
(@KevinWNewman) reported
from
London, England
@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Guy Dorrell 3.5% Europhile #PR #electoralpact 👊
(@guydorrell1) reported
from
Croydon, England
Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊
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AA Ron 🖤
(@Munden87) reported
from
Croydon, England
Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Dimitthri Lochana Vithanage
(@sparkyDLVXO) reported
from
Banstead, England
@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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COYIRONS ⚒⚒⚒
(@COYIRONS) reported
from
Crawley, England
@O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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James Doris
(@JamesDoris2023) reported
@jodielouiseart @O2 The mast by us is down. Has been for months. 02 cancelled my contract on the grounds I was able to prove I can not get service where I live and it is their fault. The mast is still broken and they're upping everyone's prices? Knowing the service isn't possible. It's theft
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Chris Cook
(@ChrisMCook) reported
Nice touch from @O2 offering me an Apple Watch deal because I was a valued customer. Shame the same said deal was also through your website for anyone. Disappointed you treat loyal customers like idiots
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Lee
(@Hotwheels_1978) reported
@dmpowe11 @O2 Tbh I’ve been with them since the old days, but I need a signal at the football so ditching them next contract change.
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Tom Hambrett
(@t_hambrett) reported
@virginmedia failed to disclose to new customers that their @O2 5G SIM for £12/mth was an optional add on - have now been cutoff 4x times by the O2 customer support team (as an existing customer) when trying to cancel subscription. Anyone else had this before?
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Swagpuss
(@SwagpussMP) reported
@SpankyWhizzbang @O2 They can't afford it because they've been too busy running it into the ground and looting it for the shareholders, this is the problem with the free market system the right are always gunning for - even economists are now saying "put customers and employees before shareholders".
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Mark
(@Mark29071823) reported
@O2 @gez80 So you can reply to say you've received it but not to deal with it lol jokers avoid o2 poor signal everywhere in UK and now highest price increase boycot o2
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Mark Rose
(@MarkAVFC82) reported
@O2 @nickgd99 Ahh that's it, pay for a mobile service then get told by them to use your WiFi for calls. You can't make it up. O2 used to be decent. Awful now.
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Mark
(@Mark29071823) reported
@O2 @DeathByALAN That's your answer everytime. Everytime I complain I get another sim sent out its a joke its not the sim its not the phone its your network its a joke and now a 17.5% contract increase. Visiting the o2 store Saturday to cancel I suggest everyone does the same boycot o2 products
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Niamh L
(@NiamhL52450387) reported
@O2 why is the data coverage so bad? I partly regret moving from Vodafone to O2 as everyday is a struggle to use my data! The whole point of getting 150 data usage was to use it but it’s so difficult. You must do better!
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Mark
(@Mark29071823) reported
@O2 Reasons not to love o2 Worst phone signal ever and now an extra 17.5% increase in contract prices will never take out another o2 contract visiting the o2 store Saturday to cancel