O2 service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Guildford, Croydon, Leatherhead, Woking, Thornton Heath, Crawley, and Esher.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	3 days ago
Guildford	Internet	16 days ago
Croydon	Phone	16 days ago
Croydon	Internet	16 days ago
Croydon	Internet	25 days ago
Leatherhead	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 2 minutes ago from Esher, England

  @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

• 
  Lucy K-T (@KnellTaylor) reported 3 minutes ago from Croydon, England

  Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

• 
  iyren (@Silverlink_) reported 4 minutes ago from Croydon, England

  @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

• 
  Jason MacKenzie (@jasonmackenzie) reported 4 minutes ago from Merton, England

  16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 5 minutes ago from Croydon, England

  I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

• 
  White Lotus Customs (@wlcustoms) reported 8 minutes ago from Croydon, England

  I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

• 
  Nicky Green (@Nickyquin) reported 10 minutes ago from Godstone, England

  @CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.

• 
  Ruth Maurice (@ruthie82) reported 10 minutes ago from Merton, England

  @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 11 minutes ago from Croydon, England

  @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

• 
  Jason MacKenzie (@jasonmackenzie) reported 12 minutes ago from Merton, England

  @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

• 
  Jack humphrey (@JackHumphreyKM) reported 13 minutes ago from Banstead, England

  @O2 are you having service issues?

• 
  Shani (@shanianderson_) reported 22 minutes ago from Lambeth, England

  @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

• 
  ✈️ B (@_beckid) reported 22 minutes ago from Croydon, England

  @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

• 
  Shasa Colson (@THE_COLSON) reported 23 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  ✈️ B (@_beckid) reported 28 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 32 minutes ago from Croydon, England

  @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

• 
  Jason MacKenzie (@jasonmackenzie) reported 42 minutes ago from Merton, England

  @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

• 
  iyren (@Silverlink_) reported 44 minutes ago from Crawley, England

  I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

• 
  Jóse (@imjoseabreu) reported 45 minutes ago from Lambeth, England

  @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 57 minutes ago from Esher, England

  @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nigel Stoneman 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇪🇺🇪🇸🇮🇨 (@Leginnamenots) reported 10 minutes ago

  @O2 I'm not a customer yet and I can confidently say that their customer service is woeful and their shop staff don' give a toss...... #shambles

• 
  Clare (@cms110490) reported 12 minutes ago

  @O2 can someone assist me with a £40 bill I’ve had calling 02, unknowingly being charged whilst spending hours on wait setting up a new contract with you and having to phone numerous times as the phone never arrived neither did the sim so I had to phone from a different phone.

• 
  Anne-Marie Silbiger (@annemariepoet) reported 15 minutes ago

  @turnerchris @O2 @GarethTurpin No, not ethical, when would ethics help?

• 
  Neen (@ninalxwr) reported 15 minutes ago

  @O2 I followed steps given to me in store, went back to check I'd done all I had to(they said yes)& I got told just to wait for the discount to go on. It did not. Now the team when I call say they can't help me because its been past 28 days. A fault on o2 side but I lose out 🙄

• 
  Anne-Marie Silbiger (@annemariepoet) reported 17 minutes ago

  @turnerchris @O2 @GarethTurpin I hope you find a better solution

• 
  Part Time MKT Drifter (@GoldShyGuy1) reported 19 minutes ago

  @O2 I don’t dispute the need for investment, however the tariff model could’ve been revamped any time over the last few years given the challenges people have faced financially. Another case of our costs go up and we’ll shovel on to the customer. Flexible tariffs are the future.

• 
  OSRS bhaskar (@IVP_SUCKS) reported 20 minutes ago

  need help @O2

• 
  Paul (@YoudyKTM) reported 21 minutes ago

  @EnglandRugby @O2 Where the hell is Ben Earl ? Borthwick has lost the plot. B Curry was poor against Scotland so he drops the best back rower in the Premiership. Clueless.

• 
  MoonBugatti (@SiinghAaron) reported 23 minutes ago

  @hayleymichellex @O2 It’s so stupid

• 
  Dr David Hall (@davemhall88) reported 26 minutes ago

  @O2 any particular reason for the last few days I've had basically no mobile data? Barely pick up 5g in places I did before and the 4g has full signal but no data speed. Is there a fault?