O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Surrey, England 11/28/2025 08:35

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: London, Croydon, Cranleigh, Godalming, Merton, Dorking, Epsom, Caterham, Oxshott, Crawley and Walton-on-Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Phone
United KingdomCroydon E-mail
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomCranleigh Phone
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • THE_COLSON Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • azhaarashraf Azhaar Ashraf (@azhaarashraf) reported from Kingston upon Thames, England

    @O2 Can you please help me as I can't send you a direct message

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

  • KnellTaylor Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • ruthie82 Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

  • JackHumphreyKM Jack humphrey (@JackHumphreyKM) reported from Banstead, England

    @O2 are you having service issues?

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

  • turningleftfor Turningleftforless (@turningleftfor) reported from Guildford, England

    @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

  • arsenalfantv5 arsenal fan tv 💜 (@arsenalfantv5) reported from Crawley, England

    @O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL

  • shanianderson_ Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • Jennifer03017 Jennifer Ferguson (@Jennifer03017) reported from London, England

    @O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx

  • dergal Gerry White SEO geek (@dergal) reported from Redhill, England

    @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    @O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...

  • liezel_t ☆ Liezel ☆ (@liezel_t) reported from Merton, England

    Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

  • electriccandles ⚡️Emma⚡️ (@electriccandles) reported from London, England

    @O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked

  • Senhor_G__ Senhor G (@Senhor_G__) reported from Redhill, England

    @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewWolf88 Andrew Wolf (@AndrewWolf88) reported

    @MCFC_EW @GarethTurpin @O2 Bastards they are. I'm on my second complaint with them for bad signal. Tried blaming my phone last time but the missus EE sim card worked perfectly

  • gi38928705 Gil (@gi38928705) reported

    @O2 highly unprofessional and poor customer services - iPhone with non genuine camera !!! O2 doesn’t seem to care ….where as I paid hefty amount to get genuine phone … Apple also confirmed “Phone failed camera’s authentication” but nothing done by O2

  • helpme96957119 helpme (@helpme96957119) reported

    @O2 even if the quality of your network rose with the same percentage as your prices each year, o2 still wouldn't be a good value network to be a customer of. I cannot wait to be out of contract so I can switch to another provider.

  • JamesSu30049584 James Sullivan (@JamesSu30049584) reported

    @dhlexpressuk @O2 31406664521217 Hi I keep chasing with O2 and your company keep saying to call back. I'm being told it's being investigated. Your tracker shows the driver never parked outside my house and all my neighbour's cameras didn't see the driver either

  • sjcarson1976 StevieKit (@sjcarson1976) reported

    @O2 17.3% forced annual price increase? This is an absolute joke. Are you staff getting a 17.3% increase? Are you going to provide a 17.3% improvement in service? Just ripping people off and driving inflation even further. You should be shut down by Ofcom

  • AJsWatchin AJsWatchin (@AJsWatchin) reported

    @O2 @lewwyle You lot are repulsive. You claim the increase is to account for power to your network. But there is no mechanism whereby you reduce cost if power costs reduce, as they are doing. Disgusting increase. And you know it. Ps, never replied to me querying 8 days no signal refund

  • ThomasButtery Tom Buttery (@ThomasButtery) reported

    @jockavfc06 @jodielouiseart @O2 Doubt the signal is any different as Sky literally piggyback from the o2 network.

  • Will6118 Will Callison (@Will6118) reported

    Oh well, looks like I’ll be leaving @EE when my contract is up, after 15 years + of loyal service and lots of money spent they have just informed me my bill is going up 14.4%… absolutely shocking. Time to shop around @VodafoneUK @O2 any others??

  • iamryanodonnell Ryan O'Donnell (@iamryanodonnell) reported

    @O2 Trying to get through to Insurance on 202 to cancel my policy, and after verifying my security question, I just get hung up on. What's going on with that?

  • DowlerLorraine Lorraine Dowler (@DowlerLorraine) reported

    @O2 It's terrible how people are struggling right now and this sort of attitude doesn't help anyone. Putting prices up so high, then you have to chase them when they can't afford it. Very sad times and it's very sad to see O2 take the route of the high increase.