O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Teddington, Cranleigh, Redhill, Croydon, and Epsom.

City	Problem Type	Report Time
Teddington	Phone	27 days ago
Cranleigh	Internet	28 days ago
Cranleigh	Phone	28 days ago
Redhill	Phone	30 days ago
Croydon	Internet	1 month ago
Croydon	Internet	2 months ago

Community Discussion

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 6 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Dimitthri Lochana Vithanage (@sparkyDLVXO) reported 8 minutes ago from Banstead, England

  @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 14 minutes ago from Croydon, England

  I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

• 
  Samantha Blandy (@26samb) reported 20 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  Simon 'Whippet'.. (@s_reynolds808) reported 23 minutes ago from Kingston upon Thames, England

  Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins

• 
  AA Ron 🖤 (@Munden87) reported 28 minutes ago from Croydon, England

  Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data

• 
  Fable&King Clothing (@FableandKing) reported 29 minutes ago from Croydon, England

  @O2 signal is so poor these days

• 
  Matilde Wittrup 👩🏼‍💻🏳️‍🌈😀 (@WittrupMatilde) reported 33 minutes ago from Lambeth, England

  @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂

• 
  Ben Mockford (@fishdude10) reported 37 minutes ago from Crawley, England

  @awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.

• 
  Jackie Frost 🤍 (@Jackie_flash) reported 39 minutes ago from Lambeth, England

  Hi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular

• 
  JPaulG 🐼 😷🧋 (@JPaulG) reported 40 minutes ago from Lambeth, England

  @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

• 
  Madame Petit 🇪🇺❄️ #FBPE #StopBrexit (@jmlafc12) reported 46 minutes ago from Crawley, England

  I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

• 
  Tom Samuel (@Tjsam1000) reported 46 minutes ago from Whyteleafe, England

  @O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2

• 
  Gerry White SEO geek (@dergal) reported 47 minutes ago from Redhill, England

  @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

• 
  Azhaar Ashraf (@azhaarashraf) reported 48 minutes ago from Kingston upon Thames, England

  @O2 Can you please help me as I can't send you a direct message

• 
  Amalik799 (@Amalik7991) reported 50 minutes ago from Kingston upon Thames, England

  @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

• 
  Matthew Blair (@mblair35) reported 51 minutes ago from Kingston upon Thames, England

  @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

• 
  Tom Samuel (@Tjsam1000) reported 52 minutes ago from Whyteleafe, England

  @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

• 
  🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported 56 minutes ago from Croydon, England

  @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

• 
  Jason MacKenzie (@jasonmackenzie) reported 56 minutes ago from Merton, England

  @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alisdair HamiltonW (@AHWilkes) reported 4 minutes ago

  I'm a loyal customer of @O2 for decades with no intention to leave but with 5 SIMs in the family & a mixture of surreptitious chicanery on tariffs and annual increases I realise I'm paying a big Loyalty Penalty. O2 price discrimination blocks the advertised deal I want😡

• 
  John | Seafarers Rights Campaigner 🎙️📻📺📱 (@sackedseafarer) reported 5 minutes ago

  @JohnTillUK @O2 @Mozilliondotcom Nice one John. They’ve been terrible near me with a mast down for 12 days now. They cited an issue then ‘routine maintenance’ with no update due until 1st Aug.

• 
  Antoine Dupont propaganda page (@beerandwine3) reported 10 minutes ago

  @EnglandRugby @O2 If it's not broken, don't fix it.

• 
  Mark Bloomfield (@ExNHSorthopod) reported 13 minutes ago

  @O2 Your agent just tried to tell me that RECEIVING International Call (I.e. from outside UK) whilst in UK (I.e. NOT roaming) on my O2 registered mobile (UK domestic customer) is chargeable. What?! No, should NOT need any ‘bolt on’! Charging me as described above is ILLEGAL!

• 
  Iraoladdict (@PJH1974) reported 16 minutes ago

  @O2 it's not just today - it's months, and EVERYONE on O2 in/around AL5 2RU is the same. Every O2 device in my household is the same. You need to fix the RAN. It started a few months back. Even when the O2 APP shows the problem, O2 says "Computer Says No". Sort your network out.

• 
  Altrincham HQ - Social Media Marketing in Manc (@altrinchamhq) reported 19 minutes ago

  I've had terrible coverage from @O2 - Can't get a signal most of the time in Liverpool City Centre - At the castlefield bowl gigs - every other network my friends were on was ok, O2 failed Generally can't trust it for any coverage

• 
  OD (@OrugbycraD) reported 19 minutes ago

  @EnglandRugby @O2 As a massive England fan, let me just say… This team sucks ****. In hell.

• 
  Velobet Rugby (@Velo_Rugby) reported 22 minutes ago

  @EnglandRugby @O2 31-16 England. Fiji will nick a score off broken field, but England's pack should bully the gainline.

• 
  ALADDIN_1978 (@ALADDIN_1978) reported 23 minutes ago

  @O2 Problem fixed 7:30 pm , problem identified 7 pm . Everything is ok.

• 
  𝙀𝙢𝙢𝙖𝘾𝙝𝙡𝙤𝙚𝙚 (@emmachloee) reported 24 minutes ago

  Imagine living in 2026 and never having any 5G signal with @O2 🫪