O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Woking, Thornton Heath, Leatherhead, Crawley, Esher, Worcester Park, Wallington, Kingston upon Thames and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Woking |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Thornton Heath |
Phone | |
| Leatherhead |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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ScottCanEat
(@ScottCanEat) reported
from
London, England
Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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logan
(@loganwicke) reported
from
Lambeth, England
@O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..
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bambam
(@mustafayadigg) reported
from
Croydon, England
@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now
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Bev Muir
(@ellajack1) reported
from
Croydon, England
@O2 I cant get through to customer services and its urgent
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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David Taylor
(@davetee2526) reported
from
Capel, England
@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!
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Dré
(@daktadre) reported
from
Merton, England
@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
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AA Ron 🖤
(@Munden87) reported
from
Croydon, England
Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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🖤 Kate 💛 Ne0nnet 🖤
(@Ne0nnet) reported
from
Croydon, England
@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@O2 please help me
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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Corey Lee
(@caddydorey) reported
from
Croydon, England
@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Beedham
(@tangerinelisa) reported
@O2 Look down the list Of o2 customers on the post who can’t get a signal….think we need more than network tips from you
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Mark
(@Mark29071823) reported
@Jamiechristlow @O2 They are shocking to be fair there signal in general is terrible I’ve given up gonna sell the phone and move networks would never think of going back
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Mark
(@Mark29071823) reported
@O2 @Jamiechristlow Basically private message so they can hide the main comments from the general public. A bit like telling new customers the signal in my area is great when they know there’s a problems and it’s shocking taking legal action
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Neil 🤦♂️ 🤷♂️🏳️🌈
(@B18_JQ) reported
Once again, @o2 knew about a massive event open to the public and did absolutely nothing to preserve service. So far this weekend it’s taken 6 hours to send an SMS and ALL my calls have been garbled. It’s not like @BirminghamPride wasn’t advertised in advance
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l o u i s e 💫
(@louisenatashaxo) reported
@O2 Hi, a few months ago we got a pay as you go sim for my grandmas phone. We topped it up with £10 at the time but she hasn’t used it until today. She’s looked today and it’s saying there is no balance and when trying to check it says we have no bolt one or a service that doesnt
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Michael Kent
(@mickeykfunky) reported
@O2 remind me why I came to o2. Can't get through to customer services at all. All I want to do is speak to someone to transfer my number. Have my PAC code from EE....but can I hell talk to anyone on 202? Even saying its urgent you cut me off after 10mins. 😭😭
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Luke j Dorman
(@LukejDorman) reported
@O2 I’m sure I have given them a low score now which isn’t the case , they were the best help I’ve had as a customer so far
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Mark
(@Mark29071823) reported
@saramnewman @O2 I wasnt takin away from the front line team I can imagine with all the problems I’ve had there job is difficult & probably has been with all the network problems I’ve had for a while It’s o2 I have a problem with the people on front line r just doin there job & shouldnt get abuse
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Chris Bellerby
(@bellerby_chris) reported
@O2 great experience of 5G in Cardiff any chance you can get some decent 4G and hopefully 5G down in Dorset please lol
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J
(@jazonuk) reported
@O2 amazing service today at #o2livingston. I purchased a #zagg screen protector and the store fitted it for me #amazingjob