O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Surrey, England 03/19/2026 15:10

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (17%)

    Total Blackout (17%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: London, Croydon, Leatherhead, Woking, Thornton Heath, Crawley, Esher, Worcester Park, Wallington and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • guydorrell1 Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported from Croydon, England

    Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊

  • Katie_Lewis_ 𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

  • Avigazed Avigazed (@Avigazed) reported from Addlestone, England

    @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

  • RoslynBriggs89 Roslyn (@RoslynBriggs89) reported from London, England

    @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

  • stevejonathan80 Steve (@stevejonathan80) reported from London, England

    Poor network in Se6 @O2

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

  • PatrickKeyte Patrick Keyte (@PatrickKeyte) reported from London, England

    @O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people

  • COYIRONS COYIRONS ⚒⚒⚒ (@COYIRONS) reported from Crawley, England

    @O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

  • cgledhill Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi

  • siegeism siege (@siegeism) reported from London, England

    @O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?

  • Katie_Lewis_ 𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

  • KevinWNewman Kevin Newman (@KevinWNewman) reported from London, England

    @ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

  • PGcomms Peter Gordon (@PGcomms) reported from Guildford, England

    @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!

  • daishughes daisy (@daishughes) reported from Kingston upon Thames, England

    @O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕

  • sparkyDLVXO Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England

    @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

  • Jackie_flash Jackie Frost 🤍 (@Jackie_flash) reported from Lambeth, England

    Hi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular

  • Sheree_Kirby Sheree (@Sheree_Kirby) reported from London, England

    @O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

  • siegeism siege (@siegeism) reported from London, England

    @O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Jugdar013 Kelsey (@Jugdar013) reported

    Hi @O2 I have a new phone with you and woke up this morning to find a dead pixel in the middle. It was not there last night and the phone had not moved all night so unless it was caused by being on charge its an issue with the phone. Please advise as its right in the middle

  • justbeingsol Being Sol (@justbeingsol) reported

    @O2 some of you staff in your Cape Town call centre have 0 customer service skills, on the phone to them for 45 mins, to correct a mistake made by O2 n hangs up on me!! the agent name was Crystal! If O2 dont know how to look after their custmrs, happy 2take my business elswhere!

  • CamillaLatham30 Camilla Sally Louise Latham 🌸 (@CamillaLatham30) reported

    @O2 so I set up a direct debit so I could order the new Apple Watch but it wouldn’t let me order it online? Do I physically have to go to any local o2 to sort out the issue?

  • dmacauley_ Donal MacAuley (@dmacauley_) reported

    @O2 appalled by your customer service. For months I’ve tried transfer of ownership and have been told to go in store, call 202 etc and I’m being bounced around. I’m now being asked for the model of a phone I haven’t used for years on an account that I cannot access.

  • CharlieWithey6 Charlie Withey (@CharlieWithey6) reported

    @O2 sadly disappointed and very poor service. Simple upgrade not simple and a month on of chasing and still nothing being told will get called back nothing! Loyalty doesn’t pay clearly! #willnotupgradewitho2again!

  • NickyNorthants Nicky Northampton 🇾🇪👹 (@NickyNorthants) reported

    @O2 @O2 I had better luck with the NHS website getting a booster booking. It’s getting on a week. If I knew you’d cancel the service to give me the service I wouldn’t have bothered. Please fix this ASAP #fixO2extra #fixdisneyplus @disneyplus #someonedosomethinguseful

  • C_pearson1979 Chris Pearson (@C_pearson1979) reported

    @O2 why can’t I activate my Disney + subscription? I have 29 days left to activate but the page keeps failing. I was looking forward to Disney + for my kids over Christmas! Please help!

  • GrantShipway Grant Shipway (@GrantShipway) reported

    @O2 Would help if you responded to complaints so I can escalate to #ofcom

  • kellymarie6262 Kelly Tobin (@kellymarie6262) reported

    @JasonPh08704902 @O2 The customer service on this issue has been appalling! The link hasn’t worked at all since they sent out emails offering Disney+ as a free extra. Keep changing the reasons why it’s not working and just tell people to keep trying. Why not give people a timeframe??

  • JasonPh08704902 Jason Philip (@JasonPh08704902) reported

    @O2 Still not working