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O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Guildford, Croydon, Leatherhead, Woking, Thornton Heath, Crawley, Esher, and Worcester Park.

CityProblem TypeReport Time
Kingston upon Thames Wi-fi 17 hours ago
Guildford Internet 14 days ago
Croydon Phone 14 days ago
Croydon Internet 14 days ago
Croydon Internet 23 days ago
Leatherhead Phone 30 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • imjoseabreu
    Jóse (@imjoseabreu) reported from Lambeth, England

    @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

  • MartinCox0155
    Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

  • EmlynAD
    Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

  • EmlynAD
    Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

  • marshallb60
    Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • SLushCCool
    Darren C (He/Him) 🏳️‍🌈🌍🏉 (@SLushCCool) reported from Croydon, England

    @ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?

  • Nickyquin
    Nicky Green (@Nickyquin) reported from Godstone, England

    @CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.

  • DaveMcGuane
    Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...

  • bedefeltham
    Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • DaveMcGuane
    Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?

  • Silverlink_
    iyren (@Silverlink_) reported from Croydon, England

    @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

  • MartinCox0155
    Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

  • Amalik7991
    Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

  • craigdfreeman
    Craig Freeman (@craigdfreeman) reported from Redhill, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • Silverlink_
    iyren (@Silverlink_) reported from Crawley, England

    I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

  • wlcustoms
    White Lotus Customs (@wlcustoms) reported from Croydon, England

    I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

  • SLushCCool
    Darren C (@SLushCCool) reported from Croydon, England

    @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Mark29071823
    Mark (@Mark29071823) reported

    @O2 I'd like to get a signal in my house first maybe sort that or my place of work or my mom's house basically anywhere. Maybe before you try to increase my monthly bill by 17.5% will be leaving Saturday back to EE avoid o2

  • LockdownCyclist
    Lockdown Cyclist (@LockdownCyclist) reported

    @2wheelsnot4 @O2 @Ofcom That’s why I don’t feel bad about using u-switch to get the cheapest deal.

  • Mark29071823
    Mark (@Mark29071823) reported

    @O2 Maybe that's where you have to go to get a signal because you csnt get one anywhere in the UK can't wait to visit my local o2 shop Saturday and cancel you can stick your 17.5% increase

  • VeritasFilia27
    Anne Marie (@VeritasFilia27) reported

    @FormulaRaychie @O2 I know. Will be looking to reduce my tariff and then leave them. It's not like I even get a good service in my area to justify it 🙄

  • DKRMartyn
    MafiaBear (@DKRMartyn) reported

    Hi @O2 you asked me to DM you for help sorting out my new account. Which I did. 2 days now without reply... Was hoping for an improvement over Virgin Media, but I guess not

  • BigFukkinDave
    Big Dave (@BigFukkinDave) reported

    @O2 how about you stick your 17.4 % increase and actually provide some mobile service. It's absolutely dire!!

  • Mark29071823
    Mark (@Mark29071823) reported

    @davegilsenan @O2 Same problem here they are a disgusting company I'm going to my local store Saturday to finally cancel mine and can't wait poor customer services terrible network coverage and now the highest price increase in 2023 back to EE

  • Burnside_5
    Burnside (@Burnside_5) reported

    @Sam_McK_88 @LifeByStills @O2 I’ve always negotiated on TV and BB, never had the option with O2

  • Mark29071823
    Mark (@Mark29071823) reported

    @O2 Did you know all o2 customers in the UK can't get a signal but have just been informed they will receive a 17.5% increase disgusting avoid let's start a boycot o2 page

  • Burdy_555
    Burdy🇺🇦 (@Burdy_555) reported

    Appalled that @O2 have increased my monthly bill by 17.3% I presume they’re not on target for the annual 10 billion? Let’s just **** on the hardworking loyal customer! @MartinSLewis