O2 outages and service status in Surrey, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- The most recent signal from this area was received Jun 5, 9:00 PM GMT+1.
- Internet (50%)
- Phone (50%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: Croydon, Epsom, Mitcham, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 3 days ago |
|
Epsom
|
Phone | 13 days ago |
|
Mitcham
|
Internet | 2 months ago |
|
Croydon
|
Wi-fi | 2 months ago |
|
Kingston upon Thames
|
Internet | 2 months ago |
|
Kingston upon Thames
|
Wi-fi | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Dave McGuane (@DaveMcGuane) reported from Croydon, England@O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?
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VOTE (@ZoeThomas1204) reported from Guildford, EnglandI have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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Matilde Wittrup 👩🏼💻🏳️🌈😀 (@WittrupMatilde) reported from Lambeth, England@O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂
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Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported from Croydon, EnglandHey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊
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AA Ron 🖤 (@Munden87) reported from Croydon, EnglandAnyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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☆ Liezel ☆ (@liezel_t) reported from Merton, EnglandHey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, EnglandI find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Nabil Jamshed (@NabilJamshed) reported from Crawley, England@acorbettn @O2 @metpoliceuk 😲OMG.....how terrible..... hope you are all OK👌🏽....its ironic as only yesterday I heard a discussion that piggy crimes are at an increase which could be attributed to job losses and businesses shut down during COVID. Take care of yourself.
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Hawan DE SOUZA VICENTE (@HawanDs) reported from Merton, England@O2 is okay but when it comes to speak to customer services 😴
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RebeccaW40 (@RebeccaW40) reported from Epsom and Ewell District, England@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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Ralph Varcoe (@RalphVarcoe) reported from Merton, England@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Darren C (@SLushCCool) reported from Croydon, England@O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.
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Samantha Blandy (@26samb) reported from Kingston upon Thames, England@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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White Lotus Customs (@wlcustoms) reported from Croydon, EnglandI was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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princess knickers (@princess_knicks) reported from Lambeth, England@O2 want to cancel my Disney+ sub that I got through you. Gone to myo2 and…no idea…
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Iain (@iainkernaghan) reported from Redhill, England@O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...
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⚜GOONERLOVER69⚜ (@Goonerlover69) reported from Croydon, EnglandGood morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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emze (@KerZE87) reported@Mr__J_J @O2 Ridiculous isn’t it and they have the audacity to make us pay full price for a service they’re so clearly not providing 🙄
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K (@xxk4yl2xx) reported@o2 how can i have full service/signal, full bars, with unlimited data- but have no internet connection?
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DataEatsWorld (@dataeatworld) reported@maxkarpis @O2 The worst part is, I think Revolut is an MVNO and uses O2's infrastructure.
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John Kirby (@csljohnkirby) reportedWhy does @O2 make it so hard to be a good customer? Yesterday, due to terrible service, and for them going to my bank for a DD I did not owe, I received compensation of £50. Today, they threatened to cut my services and report me to Debt Collection Agencies. They sent me SMS and an email, yet apparently, the £30 compensation they offered today, I can not have because I had the maximum compensation yesterday for another matter.
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A house of Music. (@mydogisthebiz) reportedIs it just me or is 5G signal worse than 4G? Reception for voice calls is shockingly poor and getting worse in the Craigavon area @O2
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Angela Beardsmore (@ajb1975) reported@GreggsOfficial @o2 app machine not working in my local Greggs so had to pay full price for my coffee (had saved the £1 treat for today) and also lost out on the Greggs point when paying full price 😩😡
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Craig Hunter (@CraigHunter74) reported@O2 @JakeMooreUK I have the same issue ever since 5G came out, my Spotify never dropped out when driving but it’s like an old car radio now. Will definitely be thinking about another network soon
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chris (@chrishughesuk) reported@O2 This is for my son, so it would be paired with my phone but he has his own number, that all good ? If so could you tell me how to sort this out if customer services can’t please?
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Dave (@ChrisPen1980) reported@O2 your systems dont work. Just had eligible followed by declined for replacement phone. Can see others have the same issue.
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Matt Bunting (@MattBunting) reported@FranBcnMad @O2 They pulled this bullshit with me ever since my bills have been out of control. Over £150 some months but they couldn’t give me a reason why? Moved to sky. Best thing I’ve ever done. Better newer phone and cheaper. Good customer service too!