O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Surrey, England 02/26/2026 14:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Leatherhead, London, Crawley, Thornton Heath, Esher, Worcester Park, Wallington, Kingston upon Thames and Croydon.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeatherhead Total Blackout
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • ellajack1 Bev Muir (@ellajack1) reported from Croydon, England

    @O2 I cant get through to customer services and its urgent

  • Tjsam1000 Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

  • loganwicke logan (@loganwicke) reported from Lambeth, England

    @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

  • Downtonres Carol mcCallum (@Downtonres) reported from Lambeth, England

    @BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

  • markjs10 markstevens (@markjs10) reported from Godalming, England

    @O2 24 hours to port from EE now back to no service! Rubbish

  • ColinShaw_CX Colin Shaw (@ColinShaw_CX) reported from London, England

    Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @cleggytaxi @O2 Yep you’re right. Signal dropped again.

  • Ne0nnet 🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England

    @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

  • omar_sheikh Omar Sheikh (@omar_sheikh) reported from Lambeth, England

    @O2 Worst. Network. Ever.

  • davetee2526 David Taylor (@davetee2526) reported from Capel, England

    @O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

  • Tjsam1000 Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2

  • joe_bignell Joe Bignell (@joe_bignell) reported from London, England

    @O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced

  • HaleAlexander Alex Hale (@HaleAlexander) reported from London, England

    @O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • Ashishpatel1972 🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported from Croydon, England

    @O2 please help me

  • daktadre Dré (@daktadre) reported from Merton, England

    @O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AvantiWestCoast Avanti West Coast (@AvantiWestCoast) reported

    @stavros_mike @O2 Hello Stav. Sorry to hear you are experiencing some issues getting online this eve! What service are you on please and have you spoke with any staff about this onboard? - Laura

  • tedmundsonbari Tim Edmundson (@tedmundsonbari) reported

    Is it possible to leave a network due to appalling service. Renewed my contract with @O2 and the service since has been dreadful. Intermittent data and having to constantly turn airplane mode on and off to get a data connection is simply, not good enough.

  • RachelOrr 🎼👠Rachel Orr 👠🎼 (@RachelOrr) reported

    @choccieclare @O2 Now that I am part-time I have been changing things to save money. I was O2 and found that same problem. I changed to BT sim only as I have an iPhone 6 which does everything I need it to. My sim is £10 with 40GB data. Unlimited phone calls/texts etc...

  • choccieclare Emma (@choccieclare) reported

    @RachelOrr @O2 I am sim only. I am not fussed about handsets. I just need to be able to get phone calls and voice mails ! #o2 will never know how much stress they caused as the calls to try and get my voicemail failed

  • SusanKelly673 Susan Kelly (@SusanKelly673) reported

    @O2 Seriously not impressed with length of time for unlatching code to be issued....and it doesn't work. I have a phone that's fully paid off. Cost a lot of money and I think it's wrong that you lock it to O2 network! Please unlock my phone...

  • martica_x martica (@martica_x) reported

    @O2 is definitely the worst network provider! 🥱

  • missvwaller Victoria Waller (@missvwaller) reported

    @O2 Hello. There appears to be a serious lack of signal in my area. Can you provide me with any information as to why this has occurred? I look forward to hearing from you. Thank you.

  • Duckyxl16 Daniel Duckworth (@Duckyxl16) reported

    @O2 have black listed my credit with three defaults on products i never had. To apologise they have offered me £150 compo! Does anyone have any advice other than the ombudsman

  • DaveMcGuane Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?

  • saj_anderson Stephen Anderson (@saj_anderson) reported

    Hi @O2. Since transferring to my new iPhone with you, I don’t receive any data allowance warnings anymore, meaning that I run out of data without realising. My bill came in today and I did not receive a text saying date it was rolling over. Can you help? Many thanks.