O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Croydon, Epsom, Mitcham, and Kingston upon Thames.

City	Problem Type	Report Time
Croydon	Internet	3 days ago
Epsom	Phone	13 days ago
Mitcham	Internet	2 months ago
Croydon	Wi-fi	2 months ago
Kingston upon Thames	Internet	2 months ago
Kingston upon Thames	Wi-fi	2 months ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  ⚜GOONERLOVER69⚜ (@Goonerlover69) reported 4 minutes ago from Croydon, England

  Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄

• 
  ✈️ B (@_beckid) reported 13 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  ☆ Liezel ☆ (@liezel_t) reported 21 minutes ago from Merton, England

  Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

• 
  Steve Hodgson (@SteveHodgson1) reported 26 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 29 minutes ago from Croydon, England

  @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

• 
  Shasa Colson (@THE_COLSON) reported 37 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Azhaar Ashraf (@azhaarashraf) reported 39 minutes ago from Kingston upon Thames, England

  @O2 Can you please help me as I can't send you a direct message

• 
  JPaulG 🐼 😷🧋 (@JPaulG) reported 42 minutes ago from Lambeth, England

  @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

• 
  iyren (@Silverlink_) reported 42 minutes ago from Crawley, England

  I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

• 
  logan (@loganwicke) reported 44 minutes ago from Lambeth, England

  @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 45 minutes ago from Croydon, England

  @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

• 
  Avigazed (@Avigazed) reported 45 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Matthew Blair (@mblair35) reported 48 minutes ago from Kingston upon Thames, England

  @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

• 
  Gerry White SEO geek (@dergal) reported 51 minutes ago from Redhill, England

  @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

• 
  VOTE (@ZoeThomas1204) reported 54 minutes ago from Guildford, England

  I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 55 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Joseph Sweeney (@JosephS65112253) reported 55 minutes ago from Sutton, England

  @O2 I went on hoilday to resort never turned on my data , only to come home to a bill for data, contacted O2 tobe told I should let them no if you I go on holiday I need to let no , what crap really unhappy do use O2 please people don’t use this company

• 
  Sara May (@saraminniemay) reported 56 minutes ago from Lambeth, England

  @O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.

• 
  Dave McGuane (@DaveMcGuane) reported 59 minutes ago from Croydon, England

  @O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?

• 
  Jóse (@imjoseabreu) reported 59 minutes ago from Lambeth, England

  @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shaun (@LfcShaunjudge) reported 5 minutes ago

  @O2 I will call and open a complaint... Wait the standard 8 weeks then got Ofcom...

• 
  Jambo (@The_real_Jambo_) reported 7 minutes ago

  @O2 @KerZE87 O2 has went downhill since they merged with Virgin media. I constantly have issues logging into myo2 app because I use a different email address for my o2 and virgin media accounts. Constantly asked to link the accounts which I do then I cant log into the apps.

• 
  Phil @ Noob Video Game Reviews (@Staytuneddisco) reported 9 minutes ago

  @O2 I must have tried about 10/15 different cities, and all come up with the same error. If there isn’t any iPhone 17 pro max in stock anywhere your in a bit of trouble The message doesn’t say “no stock” it says “no stores close for click and collect”

• 
  Angie (@angiemc215) reported 10 minutes ago

  @O2 Never mind roaming @O2 when will my service at home be fixed, been getting the same messages for over 2 weeks now saying "were working on it"

• 
  Criminal Minds Fans (@BAU_United) reported 14 minutes ago

  @O2 Hi, you're probably aware there is an issue with Blue Monday, will it be fixed today?

• 
  MAMY🍄 (@Savanagirl) reported 18 minutes ago

  @O2 I have sent a message too for the same issue

• 
  Gary (@Bov__) reported 20 minutes ago

  @chipstuart67 @O2 I mean it would be unusual for a big corporation like o2 to only be interested in money and not give a **** about their customers……

• 
  Liam Morley (@TheLiamMorley) reported 23 minutes ago

  @O2 why is my roaming not working in Spain even though I have around 49GB of data left.

• 
  CPFC J (@cpfcjc) reported 24 minutes ago

  Anyone else having issues with @O2 not responding to customer emails? Reception has been awful for months. I go into the shop & the staff say, "Yeah, we know it's the mast on top of a block of flats & don't know when it will be fixed." So I email twice and still get no answer.

• 
  Ryan (Struggling with life NGL) (@ryanyates1990) reported 24 minutes ago

  Hey @O2 I had a contract with you that I had financial issues and couldn't pay it after dealing with grief after loosing my dad to cancer a few years back Can I have the number associated with it released to me via a PAYG sim at all as I had that number for like 17+years