O2 Outage Report in Surrey, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (53%)
-
Internet (29%)
-
Total Blackout (12%)
-
E-mail (3%)
-
Wi-fi (3%)
-
TV (%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Esher, Worcester Park, Wallington, Kingston upon Thames and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Esher |
Phone | |
| London |
Phone | |
| London |
Phone | |
| London |
Internet | |
| Worcester Park |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
-
Simon 'Whippet'..
(@s_reynolds808) reported
from
Kingston upon Thames, England
Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
-
Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
-
Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
-
Vger Ann Goldby
(@Iccle_Princess) reported
from
London, England
Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
-
Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
-
Robert Blevin
(@RobertBlevin) reported
from
Guildford, England
Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
-
David Newey
(@NHSNewey) reported
from
Croydon, England
@o2 why is your 4g signal and internet bandwidth so appalling in Croydon. Pass through the town centre particularly through East Croydon and you might as well having no signal at all!
-
Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
-
Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
-
Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
-
Matilde Wittrup 👩🏼💻🏳️🌈😀
(@WittrupMatilde) reported
from
Lambeth, England
@O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂
-
Fable&King Clothing
(@FableandKing) reported
from
Croydon, England
@O2 signal is so poor these days
-
Mike Brownnutt
(@MikeBrownnutt) reported
from
Merton, England
@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
-
Fable&King Clothing
(@FableandKing) reported
from
Croydon, England
@O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.
-
Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
-
Thomas-Lee
(@TRFC_Tom) reported
from
London, England
Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
-
Ben Mockford
(@fishdude10) reported
from
Crawley, England
@awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Ian Haslam
(@ianjakeyhaslam) reported
@O2 hi free 3 month appletv not working saying need to update payment even though they are? Any clues?
-
Greg
(@gfcuntt) reported
@O2 Long-term customer for 15 years with multiple open accounts/numbers with you but I find myself unable to turn off age restriction/content filters without a credit card (I don't have this). Your website says I can go into a store with photo ID - surely this isn't necessary?!
-
Jacqueline Brown
(@sneckie_burdee) reported
Has anyone every won anyrhing on O2 Priorty? All the competitions they have and I have never seen a winner? Scam? @o2 #o2 #O2Priority
-
clair
(@clairbooth) reported
@O2 not been able to make a call that lasts longer than 5 seconds since Monday. I can’t call you to raise this for obvious reasons…… help! I can’t work due to this issue and it’s affecting loads of other people in my post code too
-
angela barratt
(@missybpink) reported
@O2 seeing others get a reply when im still waiting is not great customer service
-
Luke Reed
(@LukeReed11) reported
@O2 I have been with your network for over 15 years, please can you tell me why your phone signal and 4G service in #Axminster East Devon has been so terrible over the last 3 months? Do I need to move my business phones onto a new provider? @hermanhall1970 @TotRenewableSol
-
Brad Shitt
(@CoolPretender) reported
@O2 my voucher for odeon isn’t working. Help.
-
Ted Sanders
(@tedsanders53) reported
@O2 Of course you can say that-there is never any visability on the numbers of codes so for all we know there is one ticket per cinema. It was literally less than 60 seconds which suggests the number of tickets is now so low it’s not worth providing the offer if nobody gets a ticket?
-
Ian Smith
(@ianlsmith) reported
12 days trying to get @O2 to activate a SIM. physical one isn't working they can only activate the Esim by sending a code to the defective sim. Astonishing stupidity But "please send us a chat message" and a different idiot will ask you the same questions and still do nothing!
-
𝒩ℴ𝓃𝓃𝓎 𝒲𝒾𝓁𝓁𝓈
(@NonnyWills) reported
Oh&having to go back and forth from a temporary phone is messing up my phone.old numbers I’ve deleted from the sim are being pulled across&I’ve lost all my messages&what’s app chats despite back ups! @O2 I will be refusing 2 pay my insurance excess,due to your despicable service