O2 outages and service status in Surrey, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Phone.
- The most recent signal from this area was received May 27, 9:42 AM GMT+1.
- Phone (100%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: Epsom, Mitcham, Croydon, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Epsom
|
Phone | 2 days ago |
|
Mitcham
|
Internet | 1 month ago |
|
Croydon
|
Wi-fi | 1 month ago |
|
Kingston upon Thames
|
Internet | 2 months ago |
|
Kingston upon Thames
|
Wi-fi | 2 months ago |
|
Guildford
|
Internet | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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Ruth Maurice (@ruthie82) reported from Merton, England@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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Matilde Wittrup 👩🏼💻🏳️🌈😀 (@WittrupMatilde) reported from Lambeth, England@O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, EnglandI find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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JPaulG 🐼 😷🧋 (@JPaulG) reported from Lambeth, England@O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?
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✈️ B (@_beckid) reported from Croydon, England@O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.
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Joseph Sweeney (@JosephS65112253) reported from Sutton, England@O2 I went on hoilday to resort never turned on my data , only to come home to a bill for data, contacted O2 tobe told I should let them no if you I go on holiday I need to let no , what crap really unhappy do use O2 please people don’t use this company
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Joseph Sweeney (@JosephS65112253) reported from Sutton, England@O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service
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steve jones (@jonesy040669) reported from Croydon, England@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Fable&King Clothing (@FableandKing) reported from Croydon, England@O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.
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Steve Hodgson (@SteveHodgson1) reported from Merton, EnglandWow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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Jóse (@imjoseabreu) reported from Lambeth, England@O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!
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Emma Egbers (@EmmaEgbers) reported from Cobham, England@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
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☆ Liezel ☆ (@liezel_t) reported from Merton, EnglandHey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Hawan DE SOUZA VICENTE (@HawanDs) reported from Merton, England@O2 is okay but when it comes to speak to customer services 😴
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princess knickers (@princess_knicks) reported from Lambeth, England@O2 want to cancel my Disney+ sub that I got through you. Gone to myo2 and…no idea…
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Shani (@shanianderson_) reported from Lambeth, England@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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COYIRONS ⚒⚒⚒ (@COYIRONS) reported from Crawley, England@O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.
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Corey Lee (@caddydorey) reported from Croydon, England@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Bob (@wonder_bob) reported@O2 @ad_moran4 💯 stay away from O2, signal is woeful everywhere. Sort your deal out with EE, you will regret it if you go to O2. I had loads of issues and raised incident tickets and they just kept saying there was nothing wrong. Useless network
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Shana Hendry (@Happyengland79) reported@tehscreener @O2 Remember they know that their masts do not work so don't let them chat crap to you 😎
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Charl (@ceeveepee) reported@O2 I’ve tried to top up my mum’s PAYG phone twice via 4444 and it has failed. The money shows now as pending being taken on the bank but the message on the phone said it hasn’t gone through. Is there an issue.
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CryptoeSIM.io (@cryptoesim) reported@ungodlywheesa @O2 That's a bummer! What phone are you using? Most phones from 2020+ support eSIM now. If yours doesn't, it might be time for an upgrade — and when you do, we've got you covered in 190+ countries
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Matt Fleming (@m11fyf) reportedShocking that we are in 2026 and yet the south west of the UK (Cornwall) still doesn’t get signal! Get with it @O2
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Samantha♥️ (@XxSammie_89xX) reported@O2 who thought it was a good idea to do maintenance work to the network for 10 days!! No signal, no data, are you reimbursing our contracts for 10 days seeing as we are paying for a service we cant even get for a week and a half!???
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Shel🖤 (@Shel_33x) reported@O2 any update on the mast in pl24? 2 days can't phone anyone and no signal 😬
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Damn i (@tehscreener) reported@Happyengland79 @O2 will put in a formal complaint later, bloody joke of a network
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Si Armstrong (@SiArmstrong_) reported@ad_moran4 @markcallow10 @O2 O2s signal is terrible mate
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mira (@alslhvc) reported@O2 you charged me x2 for my bill this month and I can’t access my account or your website for contact support?