O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Leatherhead, Woking, Thornton Heath, Crawley, Esher, Worcester Park, Wallington, Kingston upon Thames and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Leatherhead |
Phone | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Phone | |
| Woking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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iyren
(@Silverlink_) reported
from
Crawley, England
I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Lucy K-T
(@KnellTaylor) reported
from
Croydon, England
Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷
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Shani
(@shanianderson_) reported
from
Lambeth, England
@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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✈️ B
(@_beckid) reported
from
Croydon, England
Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡
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Iain
(@iainkernaghan) reported
from
Redhill, England
@O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...
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Gerry White SEO geek
(@dergal) reported
from
Redhill, England
@O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Turningleftforless
(@turningleftfor) reported
from
Guildford, England
@Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.
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arsenal fan tv 💜
(@arsenalfantv5) reported
from
Crawley, England
@O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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✈️ B
(@_beckid) reported
from
Croydon, England
@O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.
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Senhor G
(@Senhor_G__) reported
from
Redhill, England
@O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Iain
(@iainkernaghan) reported
from
Redhill, England
Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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🇺🇦Wend@DCFC 🇺🇦
(@WendWarren) reported
@O2 are there still issues with priority cos I still can’t sign in this morning?
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Edwina Clifton
(@ed_clifton) reported
@O2 The app down all day and mine still down stinks this does
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Stefan J Pilter
(@pilter22) reported
What’s the point in o2 priority when it never works waste of time 🤬 @O2
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Amber James ♡
(@Ambz1810) reported
@O2 You haven’t sold them to o2/Virgin customers. You’ve sold them to company’s that are reselling them at ridiculous prices. But how did they get them..if the app was down all day for us customers?
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amy 🦋
(@_worldofamy) reported
@O2 Is priority still down because I STILL cannot login via Virgin??
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🏍Andrea🏍
(@pussyguffaw) reported
@O2 Fuming!! Was logged out of my account, couldn’t get back in, stayed up until small hours to try and it was still down. Finally on this morning, everything sold out. No surprise there, resale tickets in hundreds!
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Mr Pricco
(@MrPricco) reported
@O2 Absolute shambles, been trying to access this since 10am yesterday morning and now the priority tickets are sold out. Never tried o2 Priority before, doubt i will try again.
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Kayla Sperrin
(@kayla_sperrin) reported
@O2 why can I still not get on o2 priority? Type my mobile number in and it keeps going back to start. Never had to input my mobile number in before until yesterday. Why now?
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Edouard Lapaglie
(@EDFROG) reported
@S_Michelle92 @O2 Same here. Deleted & reinstalled app. Made no difference. Tried both the O2 and Virgin logins. Fail. No Greggs butty today. 😡
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david blackwell
(@davidblackwel16) reported
@O2 how the f#*k has all the peter kay presale tickets sold out when the app and website was down all day? Bit of a joke priority if only some people can access it while the rest cannot.