O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Guildford, Croydon, Leatherhead, Woking, Thornton Heath, and Crawley.

City	Problem Type	Report Time
Kingston upon Thames	Internet	5 days ago
Kingston upon Thames	Wi-fi	13 days ago
Guildford	Internet	26 days ago
Croydon	Phone	26 days ago
Croydon	Internet	26 days ago
Croydon	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Nicky Green (@Nickyquin) reported 11 seconds ago from Godstone, England

  @CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.

• 
  Sara May (@saraminniemay) reported 34 seconds ago from Lambeth, England

  @O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.

• 
  Iain (@iainkernaghan) reported 7 minutes ago from Redhill, England

  Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

• 
  Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported 12 minutes ago from Croydon, England

  Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊

• 
  Lou93x⚒️ (@louwhu16) reported 16 minutes ago from Worcester Park, England

  @O2 why is your signal coverage so poor? My friend had full 5G in my house and I’m flickering between one bar of 4G and 3G 😩 we have no wifi because of a landslide in the area and I can’t even make a phone call without it cutting out.

• 
  Madame Petit 🇪🇺❄️ #FBPE #StopBrexit (@jmlafc12) reported 25 minutes ago from Crawley, England

  I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

• 
  Craig Freeman (@craigdfreeman) reported 25 minutes ago from Redhill, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Rachel Winn Casting (@RachelWinnCast) reported 26 minutes ago from Redhill, England

  @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

• 
  logan (@loganwicke) reported 31 minutes ago from Lambeth, England

  @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

• 
  ✈️ B (@_beckid) reported 35 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  Steve Hodgson (@SteveHodgson1) reported 39 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  Jason MacKenzie (@jasonmackenzie) reported 40 minutes ago from Merton, England

  @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

• 
  Gerry White SEO geek (@dergal) reported 43 minutes ago from Redhill, England

  @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

• 
  Jackie Frost 🤍 (@Jackie_flash) reported 44 minutes ago from Lambeth, England

  Hi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular

• 
  Louise (@louise_sarah) reported 47 minutes ago from Crawley, England

  Once again at Gatwick and terrible @O2 connection. 5 months to go before I can leave their absolutely unreliable network

• 
  Steve Hodgson (@SteveHodgson1) reported 47 minutes ago from Merton, England

  @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 51 minutes ago from Esher, England

  @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

• 
  Chris Gledhill (@cgledhill) reported 54 minutes ago from Whyteleafe, England

  @AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi

• 
  Gavin Wilson 📺🎥 ♿🏳️‍🌈 (@GavinWilsonTalk) reported 54 minutes ago from Merton, England

  @O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔

• 
  Tessa Dowling (@SimplytheTess) reported 56 minutes ago from Croydon, England

  @O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  antonyjohnson (@antony19851) reported 7 minutes ago

  @Joff_L @O2 Went to smarty from O2 I pay £15 for 150gb I will never go back to o2.

• 
  Seán Lawlor (Cambridge Barbershop) (@cambridgebarber) reported 7 minutes ago

  Last message from @O2 was March 27th with still no call back, still no resolution and still MORE problems arising. What the hell is going on? Can't upgrade or can't get a new subscription as pending problems from O2 still blocking me from doing so.

• 
  Steve (@happystokey) reported 17 minutes ago

  You tweet @O2 asking for help after your phone has been stolen on holiday. You receive a public facing, sympathetic response asking you to message privately. You do and... nothing. You can't help thinking it's glossy PR. Either there's nobody there or they don't care

• 
  PB1982 (@pb1982) reported 23 minutes ago

  @O2 Sent but not expecting any useful update or resolution. O2 customer service is a mess.

• 
  @dbwatt.bsky.social (@TheAloofPoof) reported 26 minutes ago

  Hey @O2, aren’t you supposed to be like one of the biggest network providers in the UK? If yes, why is being in Colchester like being in the dark ages? Your signal is ****.

• 
  Andrew Walker (@filmAlive) reported 30 minutes ago

  @O2 got a new Pay as you go SIM card. It's not expired and my phone shows a signal, but when I register the number so I can then top up etc the verification codes aren't coming through. Any advise?

• 
  Lissy. (@lissypixiedust) reported 31 minutes ago

  @O2 need some help with upgrading a contract, but the online messaging is saying that you're closed but also that your open hours are 8am-10pm???? Could you please help?

• 
  Neill (@UlsterMag) reported 31 minutes ago

  @O2 Any idea how I can cancel a Disney+ subscription? As an extra?Get as far as remove, but it asks me to choose another plan.

• 
  mark (@schellm2012) reported 31 minutes ago

  @O2 trying to get a new esim profile as I have a new handset and can't get through. Been on hold 40 minutes each time for past few days. Live help says they can't help. This is frustrating.

• 
  S.Nas (@WaylandKawa) reported 32 minutes ago

  @O2 Hello, the O2 signal strength is weak on Stockton Road in Hartlepool. Is there a reason for this?