O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Croydon, Crawley, Surbiton, Cranleigh and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Internet | |
| London |
Phone | |
| Croydon |
Total Blackout | |
| Croydon |
Phone | |
| Croydon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
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Ben Mockford
(@fishdude10) reported
from
Crawley, England
@awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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Simon 'Whippet'..
(@s_reynolds808) reported
from
Kingston upon Thames, England
Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
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Robert Blevin
(@RobertBlevin) reported
from
Guildford, England
Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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Fable&King Clothing
(@FableandKing) reported
from
Croydon, England
@O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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Matilde Wittrup 👩🏼💻🏳️🌈😀
(@WittrupMatilde) reported
from
Lambeth, England
@O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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David Newey
(@NHSNewey) reported
from
Croydon, England
@o2 why is your 4g signal and internet bandwidth so appalling in Croydon. Pass through the town centre particularly through East Croydon and you might as well having no signal at all!
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Vger Ann Goldby
(@Iccle_Princess) reported
from
London, England
Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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Mike Brownnutt
(@MikeBrownnutt) reported
from
Merton, England
@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Fable&King Clothing
(@FableandKing) reported
from
Croydon, England
@O2 signal is so poor these days
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Austin-King (BBNYA 2020 Winner)
(@GrayAustin) reported
@O2 I’ve now been on hold for over an hour to change a phone order. I mistaken ordered the wrong phone on your website. I’ve been to an O2 store and told they can’t help, told to call, been on hold forever, all for something I should be able to do online.
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Brogan
(@itsbr0gan) reported
@O2 Hiyaaaa any chance yous wanna pay my upgrade off so I can get a new phone, as a loyal o2 customer 👼🏻 my phone is faulty and I have until September on the contract
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Sarah H
(@VixenManiac) reported
Hi @AppleSupport and @O2! I have an issue with my iPhone, where I have to restart my phone to get service again after being in a location without service. Are you able to advise on what might be causing this issue? Thanks!
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eyescotia
(@eyescotia) reported
@O2 "Better connected"? Our mast has been down for a week.
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Lesley
(@Benabi12) reported
@O2 I would like to know how the NHS got my number to harass me. This message ‘get your booster’ appears to be sent to every mobile in the Uk,so I need to know how they got my number.Can you confirm if you supplied NHS with your customer’s numbers? This contravenes GDPR
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Deepak Vadithala {DV}
(@dvadithala) reported
@O2 - I desperately need help with switching from Pay monthly to Pay and Go. I spent up to 10hrs on phone getting to switch. I'm terribly disappointed after being a loyal O2 customer for 14 years. I spoke with at least 12 people in the last 4 days. I am hoping you could help me?
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eyescotia
(@eyescotia) reported
@O2 #o2fail mobile phone mast down for a week - no coverage at all. Doing anything about it? DonI get a refund?
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Gunit11019
(@gunit11019) reported
@O2 @virginmedia I signed up to O2 mobile through virgin media about a month ago because I was needing a new SIM and it worked out well. Prior to signing, I checked that you have 5g coverage in Dundee and your site said the signal was excellent. I've not had 5g yet, why is this?
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Jessica Bouchier
(@J355owen) reported
.@O2 Why are you not answering your phones? Customer services bank holiday opening times say 9-5pm!
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Zana Bratton
(@ZanaBratton) reported
@O2 typical that you provide customers false information to secure sales. Never provide an order on time, always collect the bill on time #lies