O2 outages and service status in Surrey, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- The most recent signal from this area was received Apr 22, 11:51 AM GMT+1.
- Internet (50%)
- Wi-fi (50%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: Mitcham, Croydon, Kingston upon Thames, Guildford, Leatherhead, Woking, and Thornton Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham
|
Internet | 6 days ago |
|
Croydon
|
Wi-fi | 7 days ago |
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Kingston upon Thames
|
Internet | 15 days ago |
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Kingston upon Thames
|
Wi-fi | 23 days ago |
|
Guildford
|
Internet | 1 month ago |
|
Croydon
|
Phone | 1 month ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported from Croydon, EnglandHey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊
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White Lotus Customs (@wlcustoms) reported from Croydon, EnglandI was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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Senhor G (@Senhor_G__) reported from Redhill, England@O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?
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logan (@loganwicke) reported from Lambeth, England@O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..
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Darren C (He/Him) 🏳️🌈🌍🏉 (@SLushCCool) reported from Croydon, England@ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?
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Steve Hodgson (@SteveHodgson1) reported from Merton, EnglandWow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2
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Dave McGuane (@DaveMcGuane) reported from Croydon, England@O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...
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Matthew Blair (@mblair35) reported from Kingston upon Thames, England@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
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Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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iyren (@Silverlink_) reported from Croydon, England@O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, EnglandI find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Iain (@iainkernaghan) reported from Redhill, England@O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...
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𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, EnglandMy contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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AA Ron 🖤 (@Munden87) reported from Croydon, EnglandAnyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Avigazed (@Avigazed) reported from Addlestone, England@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Rachel Winn Casting (@RachelWinnCast) reported from Redhill, England@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Steve Hodgson (@SteveHodgson1) reported from Merton, England@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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Samantha Blandy (@26samb) reported from Kingston upon Thames, England@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Gary (@SpoutHandle) reportedOut of nowhere, I get a 5G signal almost exactly 2.5 miles away from my house, however, when I check your coverage checker it says there is no 5G there? You have until September to provide it in my street or I’m leaving, how can I get accurate information about a roll out? @O2
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Dr Yasemin Allsop MBE (@yallsop) reported@O2 I wasn’t either. I was locked out of my account and I contacted your customer service, that’s what they told me, surely you would have recording of the conversation.
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Fra (@alljustobservat) reported@O2 someone has setup an account in my name and your fraud assistance is next to useless no ref provided and no call back - who can fix this asap
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Suzanne Shrewsbury (@susieshrew) reported@O2 appalled by your customer service. You left my daughter phone-less whilst travelling, all because your ineffective record-keeping could not provide her with the info that she needed for her insurance. You cost her a lot of money, & we never got to the bottom of the issue!!
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Helen Jordan (@hel25071) reported@O2 Took my elderly mother all the way to your store in Merry Hill as she needs a new phone on contract but because my father is the account holder, the assistant would not help her. Disgraceful customer service and totally ridiculous as she pays the monthly bill for two phones.
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Mr J (@Mr__J_J) reported@O2 @paultownsend81 Never is a fault, just poor signal. Now you launch satellite and expect us to pay for that to get better signal.
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MayRa (@MayRa02703866) reported@geek_gareth @TheGriftReport @O2 I’ve had recent calls claiming to be from O2 about a new SIM. I haven’t been an O2 customer for nearly 20 years.
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chris fear (@bluegaschris) reported@O2 @DRyan2013 Still pulling everyone’s pants down then soon as my contact was up I could not leave fast enough! Terrible service
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Mr Paul Goddard Esquire (@onemoreday1966) reportedJust nearly been scammed by someone claiming to be from @O2 The first to tell ppl to be careful, but I was suckered in, ended call and called the company to make sure all was well. Great customer service from them though. People beware!
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Hannah Kennedy-Bardell 🏴🏳️🌈🏳️⚧️ (@HannahKBardell) reported@O2 been sitting in one of your stores for nearly an hour now, trying to make an insurance claim, the in shop service is excellent but your systems are totally useless, online claim doesn’t work passed to 4 different people on the phone and even your staff here are frustrated