O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Guildford, Croydon, Leatherhead, Woking, Thornton Heath, and Crawley.

City	Problem Type	Report Time
Kingston upon Thames	Internet	1 day ago
Kingston upon Thames	Wi-fi	9 days ago
Guildford	Internet	22 days ago
Croydon	Phone	22 days ago
Croydon	Internet	22 days ago
Croydon	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Jason MacKenzie (@jasonmackenzie) reported 34 seconds ago from Merton, England

  @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

• 
  Gerry White SEO geek (@dergal) reported 4 minutes ago from Redhill, England

  @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

• 
  JPaulG 🐼 😷🧋 (@JPaulG) reported 12 minutes ago from Lambeth, England

  @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

• 
  iyren (@Silverlink_) reported 15 minutes ago from Crawley, England

  I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

• 
  Steve Hodgson (@SteveHodgson1) reported 16 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  Jack humphrey (@JackHumphreyKM) reported 17 minutes ago from Banstead, England

  @O2 are you having service issues?

• 
  Matilde Wittrup 👩🏼‍💻🏳️‍🌈😀 (@WittrupMatilde) reported 17 minutes ago from Lambeth, England

  @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂

• 
  Tom Samuel (@Tjsam1000) reported 19 minutes ago from Whyteleafe, England

  @O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 25 minutes ago from Croydon, England

  @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

• 
  ✈️ B (@_beckid) reported 25 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  Jason MacKenzie (@jasonmackenzie) reported 28 minutes ago from Merton, England

  @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

• 
  arsenal fan tv 💜 (@arsenalfantv5) reported 28 minutes ago from Crawley, England

  @O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL

• 
  bambam (@mustafayadigg) reported 29 minutes ago from Croydon, England

  @O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 33 minutes ago from Croydon, England

  I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

• 
  Ray Merridew (@ISpyGraphix) reported 37 minutes ago from Loxwood, England

  @O2 when are we going to get service again at Loxwood it’s been 9 days your ‘expert engineers’ have been working on things! Not impressed at all!

• 
  Zara (@zarascakes) reported 44 minutes ago from Croydon, England

  @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

• 
  Fable&King Clothing (@FableandKing) reported 51 minutes ago from Croydon, England

  @O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.

• 
  Ralph Varcoe (@RalphVarcoe) reported 54 minutes ago from Merton, England

  @O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!

• 
  Samantha Blandy (@26samb) reported 54 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  Peter Gordon (@PGcomms) reported 57 minutes ago from Guildford, England

  @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bernie mcneill (@macca2002) reported 4 minutes ago

  @O2 most disappointed in O2Priority, tried to claim MandS sweet treat before the deadline date and gift card would not generate just reported an error message

• 
  more happy than dignified (@JaneEyreAtHeart) reported 8 minutes ago

  Anyone having problems with @O2 . Can't check data allowance or add a bolt on more than 100gb. Partner has had a text saying out of data but we can't do anything

• 
  Shana Hendry (@Happyengland79) reported 9 minutes ago

  And still not working! @O2 about time you replaced the mast for a new one that actually works ffs. Not a good advert for you when I have to use my EE hotspot to run my O2 phone. #evidenceforombudsman

• 
  Jacob Chantler (@jachantler) reported 11 minutes ago

  @O2 I signed up yesterday but my existing mobile number was typed incorrectly so I’m not receiving the Myo2 activation code because it’s being sent to an incorrect number - I’ve tried to call Customer Support but I can’t receive the verification code because my number is wrong

• 
  Laura (@FairyCake1983) reported 15 minutes ago

  @O2 how does a customer contact your Resolutions department directly?

• 
  Lee Stewart (@LeeStewart2383) reported 18 minutes ago

  @O2 after multiple phone calls to customer services to advise i had been receiving emails and texts stating I owed money when I dont a restriction has been placed on phone and they cant lift the restriction for upto 7 days. @O2 I wouldnt recommend you to anyone these days

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 18 minutes ago

  The service I've received from @O2 absolutely disgusting trying to sort an issue and speaking to someone it was very difficult to understand which makes it more frustrating one that talk too fast with a heavy accent.

• 
  Darren Coomer (@coomerdarren) reported 20 minutes ago

  @O2 What an absolute joke of a company since virgin media i can't access my O2 app spoken to 2 people who said they will get this issue resolved & again nothing i still can't us the O2 app because I need a virgin account ******* sort it out !!

• 
  Jade North (@JadeNorth) reported 23 minutes ago

  @O2 I can never get through to speak to anyone online. My bill after this years increase (the highest of all phone companies) is ridiculous. I want to change to sim only or something cheaper, but I always get told that’s not an option I can only upgrade my phone. I don’t want to

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 29 minutes ago

  @O2 Over the email a complaint and I'm still waiting @Ofcom Will be contacted ****