O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  logan (@loganwicke) reported 2 minutes ago from Lambeth, England

  @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

• 
  ✈️ B (@_beckid) reported 6 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  Steve Hodgson (@SteveHodgson1) reported 7 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  VOTE (@ZoeThomas1204) reported 7 minutes ago from Guildford, England

  I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 7 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Lucy K-T (@KnellTaylor) reported 8 minutes ago from Croydon, England

  Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

• 
  Bev Muir (@ellajack1) reported 11 minutes ago from Croydon, England

  @O2 I cant get through to customer services and its urgent

• 
  Daniel Smith (@Scampboi) reported 16 minutes ago from Croydon, England

  @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

• 
  Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported 17 minutes ago from Croydon, England

  Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊

• 
  Matilde Wittrup 👩🏼‍💻🏳️‍🌈😀 (@WittrupMatilde) reported 30 minutes ago from Lambeth, England

  @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂

• 
  Samantha Blandy (@26samb) reported 32 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 38 minutes ago from Croydon, England

  @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

• 
  Senhor G (@Senhor_G__) reported 40 minutes ago from Redhill, England

  @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

• 
  COYIRONS ⚒⚒⚒ (@COYIRONS) reported 40 minutes ago from Crawley, England

  @O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

• 
  Azhaar Ashraf (@azhaarashraf) reported 41 minutes ago from Kingston upon Thames, England

  @O2 Can you please help me as I can't send you a direct message

• 
  Joseph Sweeney (@JosephS65112253) reported 50 minutes ago from Sutton, England

  @O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service

• 
  Tom Samuel (@Tjsam1000) reported 51 minutes ago from Whyteleafe, England

  @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

• 
  B o b M a s s i e (@bobmassie01) reported 51 minutes ago from Worcester Park, England

  @O2 Disney+ £2 off offer not working

• 
  Zara (@zarascakes) reported 57 minutes ago from Croydon, England

  @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

• 
  Matthew Blair (@mblair35) reported 59 minutes ago from Kingston upon Thames, England

  @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Liesl_ (@_lliesl_) reported 4 minutes ago

  @O2 Stop using Indian call centers. You bastards are making plenty of money The people you are employing do not give a ****. They are lying to your customers

• 
  ALIEN SUPERSTAR BODYGUARD 🤠🪩✨🛸 (Rep Tv era) (@viktorderyck) reported 8 minutes ago

  So we were standing in line at 7 in the morning they counted us and when we got in at the O2 and they after we sat down. They told us it was a priority line and we couldn’t enter if we didnt have prio. But we could enter as a guest with one of our friends. @TeamAriana @O2 @TheO2

• 
  Andy charman (@Andy_charman) reported 12 minutes ago

  @mattstingray @O2 Having exactly same issue for last 3 months and @O2 have done nothing!

• 
  Paul Curry (@Paulc2nd) reported 13 minutes ago

  @O2 can see the trouble @O2 customers are experiencing but she was just reading, parrot fashion, that she could diagnose it. Have a look at the issues people have wrote on here @O2 and you will realise it's not me !! 😡😡

• 
  ★ lauren ★ met yves!!! ★ 🍉 (@sapphicsforchuu) reported 14 minutes ago

  o2 please fix o2 priority presales for the love of god I cannot count on one hand anymore how many times I’ve gotten to the front of the queue for there to be no presale and it just takes me to the event listing and it just happened again with adéla FIX IT @O2

• 
  Andy charman (@Andy_charman) reported 14 minutes ago

  @O2 Yes and new SIM card network reset phone reset tickets open by o2 to raise issue for last 3 months then tickets being closed when issue not fixed

• 
  Talib Dean Harnetty (@TDHarnetty) reported 16 minutes ago

  I was told on the phone that I'd be able to use my allowances in Turkey but I'm getting no data. Roaming is on, data is on, but no mobile data. I'm a Volt customer. Help, please. @O2

• 
  ace 🍁 (she/her) (@aceanew) reported 19 minutes ago

  I got tickets for today to ariana but I'm having a panic attack, I didn't realise how steep the nosebleeds section is. O2 staff said they couldn't help me. Is there anyone at all who can help? Even lower down in the nosebleeds is fine, any help would be ok 🙏 @O2 @TeamAriana

• 
  Laraine Kempster (@londonlaraine) reported 19 minutes ago

  Beyond Disgusting and Disgraceful cus service. 3 days trying to sort out SIM NOT PROVISIONED.Just spent £17 on Landline and guess what? We'll call you within 3 days. If you're thinking of coming over to o2. Just DON'T @O2

• 
  Paul Curry (@Paulc2nd) reported 21 minutes ago

  Just hung up on an offshore call centre for @O2 who wouldn't listen. She was wanting screenshots of my issues I am experiencing with the app and website and wanted to try and diagnose it. I explained it would be easier to talk to someone in the U.K. who has the @O2 app so they