O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (13%)
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Wi-fi (3%)
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E-mail (3%)
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TV (%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Croydon, Crawley and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
TV | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Gerry White SEO geek
(@dergal) reported
from
Redhill, England
@O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.
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✈️ B
(@_beckid) reported
from
Croydon, England
@O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.
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✈️ B
(@_beckid) reported
from
Croydon, England
Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡
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Turningleftforless
(@turningleftfor) reported
from
Guildford, England
@Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.
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Iain
(@iainkernaghan) reported
from
Redhill, England
@O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...
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Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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arsenal fan tv 💜
(@arsenalfantv5) reported
from
Crawley, England
@O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL
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Senhor G
(@Senhor_G__) reported
from
Redhill, England
@O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Lucy K-T
(@KnellTaylor) reported
from
Croydon, England
Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷
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Azhaar Ashraf
(@azhaarashraf) reported
from
Kingston upon Thames, England
@O2 Can you please help me as I can't send you a direct message
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Shani
(@shanianderson_) reported
from
Lambeth, England
@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Iain
(@iainkernaghan) reported
from
Redhill, England
Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Tina
(@Tina07811018) reported
@O2 I’ve literally never experienced anything like it. Been trying to get a refund for over 2 months on a purchase I made in September and every time I call or email, they say they will do it. 2 months later and I’m still waiting.
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david tudor
(@smileydave1991) reported
@O2 hi can you help me please I want to return a phone please
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TanyaRoberta
(@tansea13) reported
@O2 still waiting for my delivery one week later. Wasn't told there was no stock before I signed up! Considering cancelling my order/contract now. Any help on this would be appreciated.
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Sabrina South 🦈
(@SabrinaTheShark) reported
If you want to see my beautiful face, one must send to fix thy phone. Why does the nearest @O2 have to a be 45 minute drive from me?!! Ya Queen needs their phone!!
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Louloulately
(@StokieLouLou) reported
@O2 I need to make final payment as I have now left o2. Can’t use your automated service as I don’t have o2 number. You do t accept emails. I have called 0344 809 0202 can’t get through. Any ideas??
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Elizabeth Bennett
(@lizzieb4128) reported
@O2 O2 having system issues but no IVR message. Waited 20 minutes to speak to someone and all they said was ‘O2 having system issues ring back later’ and hung up. Some customer service that!! 😡
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🎈Nigel (50s Club)
(@DJ_Mixmeister) reported
@virginmedia @O2 2 days now and counting, Virgin are you actually doing anything to fix this or are you sat on your lazy arses just drinking tea & biscuits all day?
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Officialteejoe
(@Officialteejoe2) reported
@VMO2News @wizkidayo @O2 Help me BIG WIZ , I need 500k for my rent and have gotten 300k, I’m sorry if am disturbing you at this time, Its because am really in need and I honestly feel down about the whole situation at the moment. Kindly assist me Bigwiz . God Bless BIG WIZ
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Captain
(@captain_manic) reported
@O2 I've just used your live chat to try and find a better deal only for your rep to try & mislead me into a more expensive contract than you are offering elsewhere online, I'm in poor health explained my needs & they tried to get me into a contract £10 more a month ! Shame on you
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Souza E
(@bdesouza29) reported
@O2 How to activate double data on my new sim contract? (as I have virgin broadband too) #helpinghand #help