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O2

O2 outages and service status in Surrey, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Wi-fi.
  • 50% Internet (50%)
  • 50% Wi-fi (50%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Mitcham, Croydon, Kingston upon Thames, and Guildford.

CityProblem TypeReport Time
Mitcham Internet 25 days ago
Croydon Wi-fi 27 days ago
Kingston upon Thames Internet 1 month ago
Kingston upon Thames Wi-fi 1 month ago
Guildford Internet 2 months ago
Croydon Phone 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • marshallb60
    Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • EmlynAD
    Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

  • craigdfreeman
    Craig Freeman (@craigdfreeman) reported from Redhill, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • shanianderson_
    Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • Scampboi
    Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

  • WittrupMatilde
    Matilde Wittrup 👩🏼‍💻🏳️‍🌈😀 (@WittrupMatilde) reported from Lambeth, England

    @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂

  • DaveMcGuane
    Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...

  • FableandKing
    Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 signal is so poor these days

  • princess_knicks
    princess knickers (@princess_knicks) reported from Lambeth, England

    @O2 want to cancel my Disney+ sub that I got through you. Gone to myo2 and…no idea…

  • jonesy040669
    steve jones (@jonesy040669) reported from Croydon, England

    @O2 my phone doesn’t connect to the internet via 4G can you help me

  • bedefeltham
    Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • mustafayadigg
    bambam (@mustafayadigg) reported from Croydon, England

    @O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Sutton, England

    @O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service

  • NHSNewey
    David Newey (@NHSNewey) reported from Croydon, England

    @o2 why is your 4g signal and internet bandwidth so appalling in Croydon. Pass through the town centre particularly through East Croydon and you might as well having no signal at all!

  • MikeBrownnutt
    Mike Brownnutt (@MikeBrownnutt) reported from Merton, England

    @O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉

  • KnellTaylor
    Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • jonesy040669
    steve jones (@jonesy040669) reported from Croydon, England

    @O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi

  • RachelWinnCast
    Rachel Winn Casting (@RachelWinnCast) reported from Redhill, England

    @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

  • RobertBlevin
    Robert Blevin (@RobertBlevin) reported from Guildford, England

    Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

  • RalphVarcoe
    Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Lodovicho
    Phil (@Lodovicho) reported

    @O2 Ive emailed your CEO. highly recommend i get a response from customer relations sooner rather than later.

  • Oluebube49496
    Oluebube (@Oluebube49496) reported

    @O2 However, the SIM still cannot register on any network and shows “Selected network unavailable.” The SIM is detected properly by the phone, so I would like you to please check: whether international roaming is enabled on my line, whether the SIM is still active,

  • imran_lakha
    imran L (@imran_lakha) reported

    @O2 have u got a issue with ur network currently..i have been experiencing difficulty with phone connection for last couple of days Wf12

  • Hewholaughed_
    Oruche (@Hewholaughed_) reported

    I’ve been on the phone to @O2 for the past hour just trying to upgrade my phone. Diabolical service… not even sure this is a person I’m talking to or a bot.

  • LilHay
    Hayley Laura (@LilHay) reported

    @O2 @pethard_connor FOUR DAYS WAITING FOR U TO SORT THE ISSUE. TRY RESPONDING TO DMS I SENT OVER 19 HOURS AGO AND GRT THIS SORTED. I will be taking this further

  • LfcShaunjudge
    Shaun (@LfcShaunjudge) reported

    @ellisadamant @O2 @Ofcom I said to the guy in the shop the signal is **** anyway

  • AndrewGrif16259
    Andrew Griffin (@AndrewGrif16259) reported

    @1934rabbit @O2 O2 are the worse network going mate change now

  • 4Olivea
    41andabullet Olivea (@4Olivea) reported

    New scam to watch for with @O2 ring call centre with an issue. They add a new line to your account to fix an issue. Basically churning the customer for a new sale. And taking off advisors stats and earning themselves a bonus O2 stop call centre making sales. Please

  • niamhskinner
    Niamh Skinner (@niamhskinner) reported

    @O2 hi O2! Is there any sort of time scale on O2 satellite being available for iPhones? Very bored of my O2 signal failing regularly, but enjoy the O2 benefits so looking at getting a back up eSIM for when signal is patchy. But if satellite will be available very soon I’ll wait

  • MansonEileen1
    Eileen Manson (@MansonEileen1) reported

    Anyone else who uses @O2 having problems buying extra data?