O2 Outage Report in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Guildford, Croydon, Leatherhead, Woking, Thornton Heath, Crawley, Esher, Worcester Park, Wallington, and Kingston upon Thames.

City	Problem Type	Report Time
Guildford	Internet	10 days ago
Croydon	Phone	10 days ago
Croydon	Internet	10 days ago
Croydon	Internet	20 days ago
Leatherhead	Phone	26 days ago
Woking	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 3 minutes ago from Croydon, England

  I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

• 
  Shasa Colson (@THE_COLSON) reported 6 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Shani (@shanianderson_) reported 9 minutes ago from Lambeth, England

  @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

• 
  ✈️ B (@_beckid) reported 13 minutes ago from Croydon, England

  @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

• 
  Jason MacKenzie (@jasonmackenzie) reported 22 minutes ago from Merton, England

  16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

• 
  iyren (@Silverlink_) reported 22 minutes ago from Croydon, England

  @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

• 
  ☆ Liezel ☆ (@liezel_t) reported 27 minutes ago from Merton, England

  Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

• 
  Nicky Green (@Nickyquin) reported 27 minutes ago from Godstone, England

  @CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.

• 
  iyren (@Silverlink_) reported 31 minutes ago from Crawley, England

  I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

• 
  Jack humphrey (@JackHumphreyKM) reported 36 minutes ago from Banstead, England

  @O2 are you having service issues?

• 
  Turningleftforless (@turningleftfor) reported 38 minutes ago from Guildford, England

  @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

• 
  Iain (@iainkernaghan) reported 39 minutes ago from Redhill, England

  Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

• 
  Jason MacKenzie (@jasonmackenzie) reported 42 minutes ago from Merton, England

  @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 42 minutes ago from Croydon, England

  @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 45 minutes ago from Croydon, England

  @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

• 
  Jason MacKenzie (@jasonmackenzie) reported 48 minutes ago from Merton, England

  @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

• 
  Lucy K-T (@KnellTaylor) reported 49 minutes ago from Croydon, England

  Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

• 
  Iain (@iainkernaghan) reported 56 minutes ago from Redhill, England

  @O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...

• 
  ✈️ B (@_beckid) reported 57 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  Ruth Maurice (@ruthie82) reported 60 minutes ago from Merton, England

  @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ross Suttie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺🇺🇦 (@ross_suttie) reported 3 minutes ago

  @EnglandRugby @owen_faz @O2 Still doesn’t help with his tackling technique…

• 
  Lateef (@LateefSaka) reported 3 minutes ago

  @GeneralRadahn92 @O2 It’s not service related btw — terrible customer service, tried to accuse me of fraud, didn’t port my number… I could truly go on

• 
  Sarah Franklin (@eyeshoot) reported 6 minutes ago

  @O2 my iPhone isn’t working on mobile data in Spain, I have everything switched on, please help!

• 
  Marc Gray (@Warren1Point) reported 11 minutes ago

  @O2 can you tell me why it is that we have no services in certain areas of South Down area & we will not have them until the 25th of February. Many people in this region rely on their mobile as their primary phone what should they do in a medical emergency @EnnisSinead #o2down

• 
  Ronny Millburn (@RonnyMillburn) reported 12 minutes ago

  @EnglandRugby @owen_faz @O2 Clearly theres a load of people here who havent a clue about what theyve just seen. 3 reps at 60kg db chest press is a good lift. May have been a 1 rep max set and he went for it. 95% of people reading this probably couldnt lift a 60kg off the rack never mind press it

• 
  Lateef (@LateefSaka) reported 18 minutes ago

  @seaofknees_ @O2 As you a new customer I shouldn’t have a single whiff of an issue. They are even telling me how much my next bill is… do they even deserve that money

• 
  Michelle Davies (@MichelleMair10) reported 20 minutes ago

  @O2 absolutely shocking service last night. Been with you almost 20 years simple because your customer service was great. Can get much cheaper service elsewhere. Spoke to 2 different advisers yesterday both with terrible English!

• 
  Richard Croft (@RichardCroft12) reported 23 minutes ago

  @O2 Hi is there an issue with your network? 2nd day of problems, not specific to any area, I'm a driver, yesterday Stoke, Derby, Mansfield, Burton, today London.

• 
  Oh Biscuits! (@Thandion1) reported 28 minutes ago

  @EnglandRugby @SixNationsRugby @O2 Hopefully we are looking at a winding down of Ben Youngs active international career. His performances have been largely disappointing for a good few years now and the drop off when he came on on Saturday was startling.

• 
  Mike Hunt (@MikeHuntTheMunt) reported 29 minutes ago

  @EnglandRugby @owen_faz @O2 That’s why he’s slow, can’t tackle and can’t keep up with play. Useless against Scotland and Finn Russell beat him in every department and the mighty 100+ cap useless captain got lured in every time to make mistake after mistake to give away tries.