O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Surrey, England 12/11/2025 11:15

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Crawley, London, Surbiton, Croydon, Cranleigh, Godalming, Merton, Dorking, Epsom, Caterham and Oxshott.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrawley Phone
United KingdomLondon Total Blackout
United KingdomLondon Phone
United KingdomSurbiton Phone
United KingdomLondon E-mail
United KingdomLondon Phone

Community Discussion

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • bedefeltham Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • EmlynAD Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

  • SLushCCool Darren C (He/Him) 🏳️‍🌈🌍🏉 (@SLushCCool) reported from Croydon, England

    @ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?

  • Stasisesque Lou 🐝 Lou (@Stasisesque) reported from London, England

    A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.

  • electriccandles ⚡️Emma⚡️ (@electriccandles) reported from London, England

    Idk what's going on with @O2 signal atm, but for the last few weeks I have no data signal around Crystal Palace at all. Doesn't come back till I get down to Sydenham. Weird

  • ChristianRad Christian Radnedge (@ChristianRad) reported from London, England

    Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...

  • Amalik7991 Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

  • SLushCCool Darren C (@SLushCCool) reported from Croydon, England

    @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

  • till_the_wheels 𝕵𝖚𝖌𝖘 (@till_the_wheels) reported from London, England

    @O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.

  • DaveMcGuane Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?

  • electriccandles ⚡️Emma⚡️ (@electriccandles) reported from London, England

    @O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.

  • EmlynAD Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • imjoseabreu Jóse (@imjoseabreu) reported from Lambeth, England

    @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

  • marshallb60 Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • DaveMcGuane Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...

  • wlcustoms White Lotus Customs (@wlcustoms) reported from Croydon, England

    I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

  • LairdDourka Andrew Dourka-Laird (@LairdDourka) reported from London, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • craigdfreeman Craig Freeman (@craigdfreeman) reported from Redhill, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • CCp3_CCp4 C&C Cullen (@CCp3_CCp4) reported

    @O2 Hi, o2 signal not so good at home for the past while, was reading about Wifi Calling, says it's active on the MyO2 app, but inside my phone's service menu the option is greyed out. Can you help please?

  • Gallovidian Anthony Duncalf (@Gallovidian) reported

    @O2 Yes have done that - apparently problems with local mast and your engineers MAY be on to the problem already. Please send bread and milk in the meanwhile.

  • Sophiae007 Sophia Mackie Ellis (@Sophiae007) reported

    @O2 I have zero reception and have done all morning. I cant make or receive any calls. 4G dropping in and out. I've had no info of problems in my area and I can't check using my phone. Any help please?

  • MelctidMelissa Melissa (@MelctidMelissa) reported

    so @virginmedia offered me a upgrade, sent me a new sim card with o2 which I have never used or activated. just checking my bank statement and @O2 have taken money out for the past two months, just rang and they can't help me as I can't verify the mobile number of the sim card

  • FoxFyrePhotos 𝔸𝕁 ℝ𝕠𝕓𝕖𝕣𝕥𝕤 🦊🔥📸 (@FoxFyrePhotos) reported

    @O2 Two scam O2 calls in the space of a minute. First from 01823 702005 (Taunton) very bad line & thick Indian accent. She then said she would call from another line & hung up. Then a call came from 0131 367 0598 (Edinburgh) so figured it was a scam & have blocked both numbers.

  • mike9001985 Michael (@mike9001985) reported

    @O2 how many months is it going to take you to fix the mast at NG95HN 2 months have passed and i keep getting texting were trying our best.... Theres a few bushes in the way at best!! BLOODY SORT IT

  • apuleius Joanna Atkin (@apuleius) reported

    @O2 I think you should highlight this on your travel page as lots of o2 customers seem to make this error. I’m in my 70s and had no idea until my son changed the settings for me. Can you not waive charges as goodwill gesture I’ve been am o2 customer for ever …

  • xebykceb Becky 🌈💙🇺🇦💉💉💉#FBPE (@xebykceb) reported

    @O2 Done all that. I’m really not that bad with the technology of my phone. That’s why I can’t get my head around this!

  • Jarners Kathryn Buckingham (@Jarners) reported

    @O2 Yes. She told you that the phone was stolen and she would have to pay £xx amount to cancel the contract or continue paying monthly up to the point of the contract end. She agreed to continue paying monthly but explained she wanted all payments to cease June. They have continued.

  • CBordewey Charlotte Bordewey (@CBordewey) reported

    @O2 I need someone to deal with a payment I physically cannot make as nobody is ever available on the phone. It says you'll text me a number but never do. I'm at a loss as to how I can sort this. I've called daily since the start of the month