O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Surrey, England 03/07/2026 23:45

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: London, Leatherhead, Woking, Thornton Heath, Crawley, Esher, Worcester Park, Wallington, Kingston upon Thames and Croydon.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Phone
United KingdomLeatherhead Phone
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomWoking Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • ruthie82 Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

  • Silverlink_ iyren (@Silverlink_) reported from Crawley, England

    I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

  • KnellTaylor Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • shanianderson_ Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    @O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...

  • dergal Gerry White SEO geek (@dergal) reported from Redhill, England

    @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

  • Jennifer03017 Jennifer Ferguson (@Jennifer03017) reported from London, England

    @O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx

  • turningleftfor Turningleftforless (@turningleftfor) reported from Guildford, England

    @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

  • arsenalfantv5 arsenal fan tv 💜 (@arsenalfantv5) reported from Crawley, England

    @O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL

  • liezel_t ☆ Liezel ☆ (@liezel_t) reported from Merton, England

    Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

  • JackHumphreyKM Jack humphrey (@JackHumphreyKM) reported from Banstead, England

    @O2 are you having service issues?

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

  • THE_COLSON Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

  • Senhor_G__ Senhor G (@Senhor_G__) reported from Redhill, England

    @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • WendWarren 🇺🇦Wend@DCFC 🇺🇦 (@WendWarren) reported

    @O2 are there still issues with priority cos I still can’t sign in this morning?

  • ed_clifton Edwina Clifton (@ed_clifton) reported

    @O2 The app down all day and mine still down stinks this does

  • pilter22 Stefan J Pilter (@pilter22) reported

    What’s the point in o2 priority when it never works waste of time 🤬 @O2

  • Ambz1810 Amber James ♡ (@Ambz1810) reported

    @O2 You haven’t sold them to o2/Virgin customers. You’ve sold them to company’s that are reselling them at ridiculous prices. But how did they get them..if the app was down all day for us customers?

  • _worldofamy amy 🦋 (@_worldofamy) reported

    @O2 Is priority still down because I STILL cannot login via Virgin??

  • pussyguffaw 🏍Andrea🏍 (@pussyguffaw) reported

    @O2 Fuming!! Was logged out of my account, couldn’t get back in, stayed up until small hours to try and it was still down. Finally on this morning, everything sold out. No surprise there, resale tickets in hundreds!

  • MrPricco Mr Pricco (@MrPricco) reported

    @O2 Absolute shambles, been trying to access this since 10am yesterday morning and now the priority tickets are sold out. Never tried o2 Priority before, doubt i will try again.

  • kayla_sperrin Kayla Sperrin (@kayla_sperrin) reported

    @O2 why can I still not get on o2 priority? Type my mobile number in and it keeps going back to start. Never had to input my mobile number in before until yesterday. Why now?

  • EDFROG Edouard Lapaglie (@EDFROG) reported

    @S_Michelle92 @O2 Same here. Deleted & reinstalled app. Made no difference. Tried both the O2 and Virgin logins. Fail. No Greggs butty today. 😡

  • davidblackwel16 david blackwell (@davidblackwel16) reported

    @O2 how the f#*k has all the peter kay presale tickets sold out when the app and website was down all day? Bit of a joke priority if only some people can access it while the rest cannot.