O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Steve Hodgson (@SteveHodgson1) reported 5 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  JPaulG 🐼 😷🧋 (@JPaulG) reported 8 minutes ago from Lambeth, England

  @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

• 
  David Newey (@NHSNewey) reported 10 minutes ago from Croydon, England

  @o2 why is your 4g signal and internet bandwidth so appalling in Croydon. Pass through the town centre particularly through East Croydon and you might as well having no signal at all!

• 
  Soonmixdin (@Soonmixdin) reported 12 minutes ago from Caterham, England

  @O2 What is this steaming pile of shite excuse for a help desk chat system you are operating now???

• 
  Robert Blevin (@RobertBlevin) reported 13 minutes ago from Guildford, England

  Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

• 
  steve jones (@jonesy040669) reported 14 minutes ago from Croydon, England

  @O2 my phone doesn’t connect to the internet via 4G can you help me

• 
  Craig Freeman (@craigdfreeman) reported 14 minutes ago from Worcester Park, England

  The phone signal on the train between Gatwick and London Bridge is absolutely atrocious @o2

• 
  ⚜GOONERLOVER69⚜ (@Goonerlover69) reported 14 minutes ago from Croydon, England

  Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄

• 
  Carol mcCallum (@Downtonres) reported 14 minutes ago from Lambeth, England

  @BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

• 
  Rachel Winn Casting (@RachelWinnCast) reported 16 minutes ago from Redhill, England

  @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

• 
  Gerry White SEO geek (@dergal) reported 19 minutes ago from Redhill, England

  @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

• 
  Fable&King Clothing (@FableandKing) reported 29 minutes ago from Croydon, England

  @O2 signal is so poor these days

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 30 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 34 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 38 minutes ago from Croydon, England

  @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

• 
  Matilde Wittrup 👩🏼‍💻🏳️‍🌈😀 (@WittrupMatilde) reported 42 minutes ago from Lambeth, England

  @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂

• 
  Ben Marshall (@marshallb60) reported 44 minutes ago from Kingston upon Thames, England

  @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

• 
  Senhor G (@Senhor_G__) reported 44 minutes ago from Redhill, England

  @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

• 
  Joseph Sweeney (@JosephS65112253) reported 47 minutes ago from Sutton, England

  @O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service

• 
  arsenal fan tv 💜 (@arsenalfantv5) reported 60 minutes ago from Crawley, England

  @O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Rawlings (@ThePaulRawlings) reported 7 minutes ago

  @TakeThatClouds @O2 Exactly the same issue with EE in the past - I was atempting to switch from physical SIM to eSIM. Process got stuck in the middle, so neither SIM was working. Call up, explain, ask for replacement SIM - Nope, not without a working phone. Had to go into the local EE store. Even there I had to go with ID, which was uploaded on an app, along side me taking a "selfie" even though I'm stood there in the store!

• 
  Liesl_ (@_lliesl_) reported 9 minutes ago

  @jmellling1895 @O2 @davehpayne That's very interesting. I have had problems for months with the O2 app, periodically not letting me log in. Won't let me upgrade my tariff. When I tried to submit a complaint it failed Call centre suggesting I was the problem. I'm leaving them now. I have had enough.

• 
  mo (@slomoassassin) reported 12 minutes ago

  @O2 maybe you should hire more staff that can answer the phones for customer service

• 
  john (@jhargie4) reported 14 minutes ago

  @O2 @virginmedia CEO Lutz Schueler been waiting 5 days for my DEALOCK Letter following your refusal to actually discuss my complaint before transferring to another service provider. New customers get better deals than 20 year loyal ones.

• 
  Ricky Hayes (@Hayes_2_O) reported 14 minutes ago

  @O2 your my O2 login function is rubbish I’m infuriated by it. As a result I think I’ll have to look for a new mobile provider

• 
  mo (@slomoassassin) reported 15 minutes ago

  @O2 u guys have one the worst customer services it take so long to get hold of someone on the phone I am considering leaving your company

• 
  kaya (@grandestrife) reported 17 minutes ago

  @O2 did all of this and not working ! i need to log in for tmrw:,(

• 
  Neil G (@granth1974) reported 19 minutes ago

  My postcode BR1 5BJ shows 5G+ good coverage yet I get 4G only. I pay 5G so you are in breach of contract for failing to deliver service I signed up for. Please fix this. @O2

• 
  Otis Parris (@parriso56) reported 19 minutes ago

  @O2 I’m reporting the lack decent data coverage. At the moment at my postcode LS7 3LZ I can only get two bars on my iPhone 17 pro max. It’s just poor. I have on Saturday I want stream at LS7 4HA you can’t on 2 bars of 5G

• 
  Ady Hewitt (@adyhewitt) reported 20 minutes ago

  @O2 There has been a mix up with mobile plans and the wrong one got deleted - on speaking to the customer service representative I had no confidence he grasped the issue