O2 Outage Report in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Guildford, Croydon, Leatherhead, Woking, Thornton Heath, Crawley, Esher, and Worcester Park.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	1 day ago
Guildford	Internet	14 days ago
Croydon	Phone	14 days ago
Croydon	Internet	14 days ago
Croydon	Internet	24 days ago
Leatherhead	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Bev Muir (@ellajack1) reported 5 seconds ago from Croydon, England

  @O2 I cant get through to customer services and its urgent

• 
  Peter Gordon (@PGcomms) reported 2 minutes ago from Guildford, England

  @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

• 
  Steve Hodgson (@SteveHodgson1) reported 3 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  Daniel Smith (@Scampboi) reported 10 minutes ago from Croydon, England

  @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

• 
  Steve Hodgson (@SteveHodgson1) reported 17 minutes ago from Merton, England

  @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

• 
  RebeccaW40 (@RebeccaW40) reported 17 minutes ago from Epsom and Ewell District, England

  @O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

• 
  bambam (@mustafayadigg) reported 21 minutes ago from Croydon, England

  @O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

• 
  Chris Gledhill (@cgledhill) reported 24 minutes ago from Whyteleafe, England

  @AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi

• 
  COYIRONS ⚒⚒⚒ (@COYIRONS) reported 31 minutes ago from Crawley, England

  @O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 32 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  daisy (@daishughes) reported 33 minutes ago from Kingston upon Thames, England

  @O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕

• 
  Dimitthri Lochana Vithanage (@sparkyDLVXO) reported 43 minutes ago from Banstead, England

  @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

• 
  Samantha Blandy (@26samb) reported 44 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 47 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  AA Ron 🖤 (@Munden87) reported 51 minutes ago from Croydon, England

  Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data

• 
  Avigazed (@Avigazed) reported 51 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported 56 minutes ago from Croydon, England

  Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊

• 
  Tom Samuel (@Tjsam1000) reported 57 minutes ago from Whyteleafe, England

  @O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

• 
  David Taylor (@davetee2526) reported 59 minutes ago from Capel, England

  @O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

• 
  Corey Lee (@caddydorey) reported 59 minutes ago from Croydon, England

  @breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Catherine white (@Katywhite1991) reported 60 seconds ago

  @O2 my contract is up-the best offer you have is £16 a month as the lowest contract offer you have is for 80GB of data?! Who needs that?! I’ve been managing just fine on the 6Gb I’ve had for the past 2 years. As a new customer I could get an £8 a month contract with you though??

• 
  gary Parsons (@parsons_gary) reported 7 minutes ago

  Hi @O2, I’ve had constant poor signal and dropped calls in the CW6 area for over 7 years now. Your coverage checker says it should be fine,but it isn’t. This is affecting my work and daily life. Please investigate and let me know what’s being done and if I can be compensated.

• 
  What is it the braids (@MavyMave) reported 7 minutes ago

  Pulled the plug on all that is @virginmedia and will do on @O2 I don’t get reception at all from O2 and virgin had been the worst in such a short space of time. Cheap but I would rather pay more to have reliable service

• 
  Jo C (@joacie) reported 8 minutes ago

  @O2 could do with an upgrade to your coverage around Headingley stadium, Leeds. At the Hundred this evening and could barely get a signal all nighy. Friend on a competitor network has no problem at all... 👀😒

• 
  Erin Lee (@ErinLee2121) reported 8 minutes ago

  @O2 your failure to secure customer accounts has put my safety at risk. I want my contract cancelled & real accountability for this. #O2 #Fraud #ConsumerRights

• 
  hotdogcinema (@hotdogcinema) reported 8 minutes ago

  Hey @O2 are there problems with the 5G signal in SE10. Been atrocious last few days for myself and friends

• 
  nmklpjklftmch (@nmklpjklftmch) reported 13 minutes ago

  @O2 why won't your terrible website let me log in or register and just sends me email links to verify and closes?

• 
  Doris-Ann Williams (@DorisAnnW) reported 16 minutes ago

  @O2 I need to speak to a real person on customer service, been trying for more than 2hrs to get help. My O2 account email was for a former job so I can not access that email & need to change it but seem to be stuck in a loop!!!

• 
  kate cohen (@Kcohen3103) reported 17 minutes ago

  @O2 can you help? On priority I had a code which I tried to use but it didn’t work and now I have lost the code and the app says I have used it. Any help appreciated!

• 
  Stephen Old (Not here 2 argue with strangers)#FBPE (@StephenOld) reported 22 minutes ago

  @O2 I should be able to go into a local shop and get help immediately - not wait weeks for it. The nearest shops are 7 miles in one direction and 10 miles away in the other. There used to be a shop 3 miles away but you closed it down.