O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Surrey, England 01/11/2026 16:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Croydon, London, Crawley, Surbiton, Cranleigh, Godalming and Merton.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Phone
United KingdomCroydon Phone
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • FableandKing Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 signal is so poor these days

  • omar_sheikh Omar Sheikh (@omar_sheikh) reported from Lambeth, England

    @O2 Worst. Network. Ever.

  • Tjsam1000 Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

  • Downtonres Carol mcCallum (@Downtonres) reported from Lambeth, England

    @BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @cleggytaxi @O2 Yep you’re right. Signal dropped again.

  • HaleAlexander Alex Hale (@HaleAlexander) reported from London, England

    @O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

  • Ne0nnet 🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England

    @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported from London, England

    Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

  • joe_bignell Joe Bignell (@joe_bignell) reported from London, England

    @O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

  • markjs10 markstevens (@markjs10) reported from Godalming, England

    @O2 24 hours to port from EE now back to no service! Rubbish

  • ColinShaw_CX Colin Shaw (@ColinShaw_CX) reported from London, England

    Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

  • FableandKing Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.

  • daktadre Dré (@daktadre) reported from Merton, England

    @O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive

  • Tjsam1000 Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2

  • loganwicke logan (@loganwicke) reported from Lambeth, England

    @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • chocolaty_clare Clare (@chocolaty_clare) reported

    @O2 Hi, I have an issue with my Apple Watch which is through you guys. I think it’s a software issue but just wondering if it’s you or Apple that I need to take it up with? Thanks, Clare.

  • underwood_kate Kate Williams (@underwood_kate) reported

    @o2 why are you still sending bills when my mum has cancelled her account (twice) & was actually told the 2nd time she cancelled that she would be receiving a refund. This was an account she never wanted or needed in the 1st place but was given to her when she joined @virginmedia

  • GingerMenace89 Jamie Emery (@GingerMenace89) reported

    @O2 I have a new SIM contract and gave my pac code from sky mobile when I ordered it. I activated my new o2 SIM yesterday and nothing has happened yet, can you help?

  • Celia58659075 Celia (@Celia58659075) reported

    @O2 I just joined your network and you make it purposefully difficult to speak to a human being. Your support pages takes you in circles encouraging you to start a forum post or read articles. I need to chat to a HUMAN

  • devils50 Simon Devlin (@devils50) reported

    @O2 Link doesnt work

  • kindness_love09 kindness_love09 (@kindness_love09) reported

    @O2 Hi there I will send you a DM, I contacted your customer service already and they were of little help taking me around in circles! I hope you can help

  • JadeWatton Jade Watton (Taylor's Version) ❤️🧣🎀 (@JadeWatton) reported

    @O2 I have been waiting for over 3 weeks now for a reply from your complaints team, with the issue lasting for several months at this point. There is no phone number for the complaints team so how am I supposed to solve this issue?

  • Finnegan10Nicki Nicki Finnegan (@Finnegan10Nicki) reported

    @O2 day one of me complaing every day until you finally solve an issue going on since April. All I want is my refund I was promised last week, but have just found out wasn't even processed.

  • SoBeerBlogger Sophie (@SoBeerBlogger) reported

    I’ve already tried to cancel the order to start again but that is also stuck! I’ve also paid out extra for the upgrade as well as for a specific delivery slot! As a long standing @O2 customer I am less than impressed!

  • agowa338 Klaus Frank (@agowa338@chaos.social) (@agowa338) reported

    Is it an @O2 problem or a @Visa problem that the SMS-TAN often doesn't arrive in a timely manner?