O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Crawley.

City	Problem Type	Report Time
Crawley	Phone	6 days ago
Teddington	Phone	3 months ago
Cranleigh	Internet	3 months ago
Cranleigh	Phone	3 months ago
Redhill	Phone	3 months ago
Croydon	Internet	3 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Turningleftforless (@turningleftfor) reported 3 minutes ago from Guildford, England

  @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

• 
  Jason MacKenzie (@jasonmackenzie) reported 11 minutes ago from Merton, England

  @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

• 
  Rachel Winn Casting (@RachelWinnCast) reported 12 minutes ago from Redhill, England

  @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

• 
  Iain (@iainkernaghan) reported 13 minutes ago from Redhill, England

  Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

• 
  Joseph Sweeney (@JosephS65112253) reported 17 minutes ago from Sutton, England

  @O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 17 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Steve Hodgson (@SteveHodgson1) reported 19 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  ⚜GOONERLOVER69⚜ (@Goonerlover69) reported 24 minutes ago from Croydon, England

  Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄

• 
  Carol mcCallum (@Downtonres) reported 27 minutes ago from Lambeth, England

  @BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

• 
  Bede Feltham 💙 (@bedefeltham) reported 28 minutes ago from Esher, England

  @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

• 
  logan (@loganwicke) reported 28 minutes ago from Lambeth, England

  @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

• 
  Senhor G (@Senhor_G__) reported 32 minutes ago from Redhill, England

  @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

• 
  Tessa Dowling (@SimplytheTess) reported 34 minutes ago from Croydon, England

  @O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2

• 
  JPaulG 🐼 😷🧋 (@JPaulG) reported 36 minutes ago from Lambeth, England

  @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

• 
  ✈️ B (@_beckid) reported 36 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  Lou93x⚒️ (@louwhu16) reported 39 minutes ago from Worcester Park, England

  @O2 why is your signal coverage so poor? My friend had full 5G in my house and I’m flickering between one bar of 4G and 3G 😩 we have no wifi because of a landslide in the area and I can’t even make a phone call without it cutting out.

• 
  Darren C (He/Him) 🏳️‍🌈🌍🏉 (@SLushCCool) reported 46 minutes ago from Croydon, England

  @ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?

• 
  Ben Marshall (@marshallb60) reported 52 minutes ago from Kingston upon Thames, England

  @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

• 
  Shasa Colson (@THE_COLSON) reported 52 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Steve Hodgson (@SteveHodgson1) reported 57 minutes ago from Merton, England

  @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lis 2 ꕤ (@voodoo1uv) reported 7 minutes ago

  @imperfectforagb @O2 is there anything at all that would help u out? i wish u were able to go jodie 💔

• 
  Chris (@cwbmufc) reported 8 minutes ago

  @willyepp @O2 Regularly get these issues too @O2

• 
  KopiteinPoland (@KopiteinPoland) reported 9 minutes ago

  Before @O2 say call customer service, why do I want to waste my time stuck in your queues, waiting to speak to someone about something I should be able to check online and pay if your website worked properly. #timeismoney

• 
  Rachael Mcmurray (@_mcmurray) reported 10 minutes ago

  Why is the O2 online shop not working? Been trying to upgrade my phone for days now. Just keep getting a opps page @O2

• 
  Lauren McLellan (@lmclells90) reported 11 minutes ago

  @O2 I need to make a formal complaint over appalling customer service over fraudulent activity on my account. I've tried endlessly to resolve this since it first came to light to no avail. O2 confirmed they would stop my direct debit to avoid the £286 bill leaving my account

• 
  Tom Weller (@TWeller96) reported 12 minutes ago

  Avoid using @O2 for your phone! Issue raised over 5 months ago and still not sorted. So much for O2 Priority. Look elsewhere!

• 
  John Till (@JohnTillUK) reported 13 minutes ago

  @sackedseafarer @O2 But I keep getting errors “Too many page redirects occurred” whether I use the app or website. I then tried to submit a complaint online and guess what, that throws an error too! So raised it via X DM and given a complaint ref and assured I’d be contacted via my preferred channel

• 
  Lucie Rimmer (@LucieRimmer) reported 20 minutes ago

  @O2 Thank you. I raised it in the O2 shop and they agreed it was and has always been bad. At the time they said to switch to 3G (that’s what they did) 🫣

• 
  Country lad (@lurcher_king) reported 21 minutes ago

  @O2 what is going with your phone signal right now? It’s the worst it’s been for me in the 11 years I’ve been with you. Constant drop outs, ****** internet services won’t go above 2 bars. I’m paying over 100 pound a month for this garbage phone service. Somerset based no signal

• 
  Kerrie Amos (@Kelbells_18) reported 22 minutes ago

  Hi im desperately trying to get in touch with Joss/Josh in your customer service team. Its regarding the very random order relating to the Boots order lady! @O2