O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (25%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: Woking, Guildford, London, Croydon, Mitcham, Crawley, Hampton, Reigate and Teddington.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Phone | |
| Guildford |
Phone | |
| London |
Phone | |
| London |
Total Blackout | |
| London |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Omar Sheikh
(@omar_sheikh) reported
from
Lambeth, England
@O2 Worst. Network. Ever.
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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Vger Ann Goldby
(@Iccle_Princess) reported
from
London, England
Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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Fable&King Clothing
(@FableandKing) reported
from
Croydon, England
@O2 signal is so poor these days
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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🖤 Kate 💛 Ne0nnet 🖤
(@Ne0nnet) reported
from
Croydon, England
@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
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Dré
(@daktadre) reported
from
Merton, England
@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
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Colin Shaw
(@ColinShaw_CX) reported
from
London, England
Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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logan
(@loganwicke) reported
from
Lambeth, England
@O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..
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Carol mcCallum
(@Downtonres) reported
from
Lambeth, England
@BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
-
Fable&King Clothing
(@FableandKing) reported
from
Croydon, England
@O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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NaishyP
(@NaishaPolaine) reported
@O2 not sure why there is bereavement team that doesn’t answer the phone or emails. Or Complaints Review Service copied in. My husband has wasted enough time trying to close his late father’s account adding more pain into his situation. Disappointed by this heartless service.
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Ian King
(@kingracing) reported
@O2 No, I don’t but you charge me VAT so you should issue me with a VAT receipt.
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Alison Altvandfik
(@AlisinoAuthor) reported
@O2 I need help deactivating an old number but haven't had a reply to DM yet. Who should I speak to?
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matthew shenton
(@mattyshent) reported
@O2 not experienced anything like it, or close to, ever. The entire infrastructure is a shambles. The level of incompetence is immeasurable. Many of the staff are rude and I have been promised several call backs which never materialise. #o2 #poorservice
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Phil Simmonds
(@philipsimmonds) reported
@O2 I want to make a complaint but apparently 30 minutes on hold isn’t as important to you and being cut off… your in-store staff failed epically with general manors so I’m disappointed after being with you for more than 20 years.
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Mark Chopper Reid 🇷🇺👌 🇺🇦🚫 ☠️to NWO
(@MWancock) reported
@O2 I have been locked out of my O2 acct (forgotten security answer) and the last 4 digits of acct are not recognized. I also have been completely cut off from calling customer services. So HOW do you suggest we deal with this? I'm 🤏 far from just getting PAYG now
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Mike Hewitt
(@MikeHewitt07) reported
@MartinSLewis you have a good grasp on customer service, is it my responsibility to check the bill or @ee responsibility to bill me fairly? @O2 you’ve always billed correctly…appreciate your quality and accuracy
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Becky Lawrence
(@BeckyLawrence) reported
@o2sbe @O2 your O2 priority tonight is actually so kind. Wasn’t allowed in the queue even though we had O2 priority and your security at the event were so rude it’s unbelievable
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Dean Jones
(@FreneticZombie) reported
@O2 I need help an order I made 5 days ago but nobody has replied to any of my messages or DM's for 2 days!
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Soala
(@Mr_Abam_) reported
@O2 I’ve had absolutely no service all day and I’m unable to call your offices because of this. Yes I have done all the restarting and resetting with no luck