O2 outages and service status in Surrey, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- The most recent signal from this area was received Jun 5, 9:00 PM GMT+1.
- Internet (50%)
- Phone (50%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: Croydon, Epsom, Mitcham, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 4 days ago |
|
Epsom
|
Phone | 13 days ago |
|
Mitcham
|
Internet | 2 months ago |
|
Croydon
|
Wi-fi | 2 months ago |
|
Kingston upon Thames
|
Internet | 2 months ago |
|
Kingston upon Thames
|
Wi-fi | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Iain (@iainkernaghan) reported from Redhill, EnglandWell @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...
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Rachel Winn Casting (@RachelWinnCast) reported from Redhill, England@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Jackie Frost 🤍 (@Jackie_flash) reported from Lambeth, EnglandHi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Craig Freeman (@craigdfreeman) reported from Redhill, EnglandThis Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Ruth Maurice (@ruthie82) reported from Merton, England@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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Iain (@iainkernaghan) reported from Redhill, England@O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...
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Ralph Varcoe (@RalphVarcoe) reported from Merton, England@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
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Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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Bev Muir (@ellajack1) reported from Croydon, England@O2 I cant get through to customer services and its urgent
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Joseph Sweeney (@JosephS65112253) reported from Sutton, England@O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service
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AA Ron 🖤 (@Munden87) reported from Croydon, EnglandAnyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Steve Hodgson (@SteveHodgson1) reported from Merton, England@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Amalik799 (@Amalik7991) reported from Kingston upon Thames, England@DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Bede Feltham 💙 (@bedefeltham) reported from Esher, England@O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx
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Ben Marshall (@marshallb60) reported from Kingston upon Thames, England@O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?
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Corey Lee (@caddydorey) reported from Croydon, England@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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ele (@eleonorasworld) reported@O2 Oh, and to be precise: the password reset doesn't work so I have to create a new account every time using the same email address I was already registered with!
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Darren Rogers (@DazRogers85) reported@O2 over 6 weeks I’ve now been waiting for my account to be unblocked. 3 calls later and still no progress. You’re losing a customer of over 25 years if you don’t resolve soon
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VillaChicken (@AVFCMadrid27) reported@O2 @o2 your signal coverage app is incorrect. The map show blue where there is no reliable 5g, cant generally get 4g. This is not temporary, been the case for months. People need to go into Shops for wifi to pay parking.
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Isaac Grinnell (@isaacgrinnell) reported@O2 @fiyero I'm sorry having the same issue
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that tuesday night in may (@estreyah_) reportedMy signal recently has just been bad wherever I go, I can have full bars but it’s still so spotty, what’s going on? @O2
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Hardeep Dhani (@HardeepDhani) reported@fatz68 @O2 Got the same issue
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Tom Chapman 🐀 (@TomChap) reported@O2 I left O2 in November last year. Is it ok for me to cancel the DirectDebit?
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Charlotte (@CharlotteW_R) reported@O2 I have. But it doesn’t change the fact that the signal is rubbish. Your map shows my location as blue - but right now, sat outside, the signal is 1 bar. If I go indoors, I’ll lose it.. so the network coverage map is wrong, sorry to say.. so what can you do?🤔
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Mimi Farid (@MimiFarid) reported@O2 I’m absolutely getting fed up with the new app, every time, I tried to use it keeps opening website for virgin media. Sends you an email, and, you’ve to click on it. Other companies aren’t like that. The previous version was absolutely amazing. Fix it immediately!
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Andy Grice (@AndyGrice1979) reported@O2 over 6 weeks since you locked myO2 account and you still haven't resolved it! Formal complaint sent but no response to that either!