O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Surrey, England 11/29/2025 13:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (17%)

    Total Blackout (17%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: London, Croydon, Cranleigh, Godalming, Merton, Dorking, Epsom, Caterham, Oxshott, Crawley and Walton-on-Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Phone
United KingdomCroydon E-mail
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomCranleigh Phone
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • bedefeltham Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • Amalik7991 Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

  • ShaneyFirkins96 Shaney (@ShaneyFirkins96) reported from London, England

    @under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻

  • jmlafc12 Madame Petit 🇪🇺❄️ #FBPE #StopBrexit (@jmlafc12) reported from Crawley, England

    I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

  • mblair35 Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

  • till_the_wheels 𝕵𝖚𝖌𝖘 (@till_the_wheels) reported from London, England

    @O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.

  • T_Morris_Wealth Tim Morris (@T_Morris_Wealth) reported from London, England

    @emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support

  • DaveMcGuane Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?

  • DaveMcGuane Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...

  • amylouisestone Amy Stone (@amylouisestone) reported from London, England

    @O2 I have also been doing this too. If this problem persists, then what?

  • ShaneyFirkins96 Shaney (@ShaneyFirkins96) reported from London, England

    Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs

  • HawanDs Hawan DE SOUZA VICENTE (@HawanDs) reported from Merton, England

    @O2 is okay but when it comes to speak to customer services 😴

  • marshallb60 Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • ChristianRad Christian Radnedge (@ChristianRad) reported from London, England

    Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...

  • craigdfreeman Craig Freeman (@craigdfreeman) reported from Redhill, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • sarahspoon Sarah (@sarahspoon) reported from London, England

    @JamesIMcKay @O2 Oh….never heard of it. Ta

  • SLushCCool Darren C (@SLushCCool) reported from Croydon, England

    @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

  • princess_knicks princess knickers (@princess_knicks) reported from Lambeth, England

    @O2 want to cancel my Disney+ sub that I got through you. Gone to myo2 and…no idea…

  • Goonerlover69 ⚜GOONERLOVER69⚜ (@Goonerlover69) reported from Croydon, England

    Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄

  • SLushCCool Darren C (He/Him) 🏳️‍🌈🌍🏉 (@SLushCCool) reported from Croydon, England

    @ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • PickwickJane Jane Pickwick (@PickwickJane) reported

    @O2 Hi. Is there a problem with the Priority App please? I tried to get my free coffee just now and it says it’s already been used? I last used it yesterday -just after 8am

  • AnnaAverkiou Anna Averkiou Media (@AnnaAverkiou) reported

    @O2 I've still got no service - and now received an answer via DM. What is going on? #mobilenetwork

  • Greggers_UK Greg (@Greggers_UK) reported

    @O2 This has already been tried twice. According to the man in the shop it was a known issue that a note was sent out to all staff in O2 about - I’m guessing thats not the case then ??

  • lynnec008 Lynne C (@lynnec008) reported

    @O2 come on. I've been a customer for 15 years and no one is getting back to me about my complaint. Been trying to sort this for two months. This is totally unacceptable

  • clydecoastreads Clyde Coast Reads (@clydecoastreads) reported

    @O2 That how you treat a customer who has been with you since 1997 (bt previously)? Wow! Tell me why I should stay? What benefits myself? Tweet 3

  • Joseph_Leyland Joseph Leyland (@Joseph_Leyland) reported

    @O2 I fail to see the logic surrounding additional waiting when a customer is not happy that O2 not storing information is what’s leading to a delay in the first place. Surely O2 as the supplier should maintain information on the devices they are giving to their customers?

  • bdpopsen Axelrod (@bdpopsen) reported

    @londondines @O2 Having this exact same issue

  • DanHallas Dan Hallas (@DanHallas) reported

    @O2 @O2 When are you going to fix the mast in Meltham? HD9 4ET. - It's been down for almost 12 months, how can you say that's acceptable?

  • CandiceCroyln Candice Croyln (@CandiceCroyln) reported

    @tescomobile sort out your @O2 number porting. Been a problem for a while now and customers are suffering with no data, calls or texts. Embarrassing

  • aloedotcom Silent Steve (@aloedotcom) reported

    @O2 You missed off my multiple emails to rectify a year long issue with coverage at home