O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Crawley.

City	Problem Type	Report Time
Crawley	Phone	7 days ago
Teddington	Phone	3 months ago
Cranleigh	Internet	3 months ago
Cranleigh	Phone	3 months ago
Redhill	Phone	3 months ago
Croydon	Internet	3 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Darren C (@SLushCCool) reported 11 seconds ago from Croydon, England

  @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 30 seconds ago from Esher, England

  @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

• 
  Jóse (@imjoseabreu) reported 2 minutes ago from Lambeth, England

  @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

• 
  Nabil Jamshed (@NabilJamshed) reported 4 minutes ago from Crawley, England

  @acorbettn @O2 @metpoliceuk 😲OMG.....how terrible..... hope you are all OK👌🏽....its ironic as only yesterday I heard a discussion that piggy crimes are at an increase which could be attributed to job losses and businesses shut down during COVID. Take care of yourself.

• 
  Matilde Wittrup 👩🏼‍💻🏳️‍🌈😀 (@WittrupMatilde) reported 6 minutes ago from Lambeth, England

  @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂

• 
  iyren (@Silverlink_) reported 9 minutes ago from Crawley, England

  I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

• 
  Fable&King Clothing (@FableandKing) reported 10 minutes ago from Croydon, England

  @O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.

• 
  steve jones (@jonesy040669) reported 12 minutes ago from Croydon, England

  @O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi

• 
  White Lotus Customs (@wlcustoms) reported 18 minutes ago from Croydon, England

  I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

• 
  Avigazed (@Avigazed) reported 23 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Daniel Smith (@Scampboi) reported 27 minutes ago from Croydon, England

  @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

• 
  Tessa Dowling (@SimplytheTess) reported 29 minutes ago from Croydon, England

  @O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2

• 
  Rachel Winn Casting (@RachelWinnCast) reported 30 minutes ago from Redhill, England

  @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

• 
  Iain (@iainkernaghan) reported 35 minutes ago from Redhill, England

  Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

• 
  Jackie Frost 🤍 (@Jackie_flash) reported 36 minutes ago from Lambeth, England

  Hi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular

• 
  Emma Egbers (@EmmaEgbers) reported 36 minutes ago from Cobham, England

  @O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately

• 
  ⚜GOONERLOVER69⚜ (@Goonerlover69) reported 44 minutes ago from Croydon, England

  Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄

• 
  iyren (@Silverlink_) reported 50 minutes ago from Croydon, England

  @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

• 
  Ruth Maurice (@ruthie82) reported 54 minutes ago from Merton, England

  @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

• 
  🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported 59 minutes ago from Croydon, England

  Struggling with my 2 month old @SamsungMobile #s21 bought with you @O2 .... I've tried calling but my phone keeps cutting the connection off. I think the RAM is faulty as I can't run more than one app at a time (my S10 does with ease) please help!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Noemie (@NoemieN22) reported 6 minutes ago

  @O2 why is your signal so poor in Cambridgeshire

• 
  🎗️Turnbull and Proud 🍉💚🏳️‍🌈🏳️‍⚧️ (@Dgooch66) reported 6 minutes ago

  Still more AI drivel from @o2 instead of actual customer service, I will not deal with AI to sort out a problem of your making, advertise goods how your prepared to sell them don't try and flimflam customers or you'll end up losing them like you have in our case.

• 
  Ste Nugent (@SteNug10) reported 16 minutes ago

  @O2 I have never been with another provider but your lack of signal and data is criminal. For what i pay monthly i shoukd expect a service....shocking

• 
  Jade (@Jade66755388) reported 17 minutes ago

  @O2 Why tell me my signal issue is resolved when it’s not! I’ve been stuck like this since March why won’t you sort it? I want compensation or I will take it further!

• 
  Paul Curry (@Paulc2nd) reported 19 minutes ago

  @BillCockaCha @O2 I am experiencing the same issues. I don't know why @O2 have to constantly ask separate individuals what they are experiencing when multiple people are experiencing the same problem !

• 
  Andy charman (@Andy_charman) reported 20 minutes ago

  @mattstingray @O2 Having exactly same issue for last 3 months and @O2 have done nothing!

• 
  Jon Thompson (@JohnnyFocal) reported 21 minutes ago

  @O2 I have many times - Can you explain your issue?

• 
  Paul F (@PaulFrase) reported 22 minutes ago

  @O2 trying to claim my £1 buds but checkout isn't working. Can you help?

• 
  Charlie’s Haus (@HausofCharlie) reported 24 minutes ago

  Can you fix the Adela O2 priority presale? @O2

• 
  Chris (@houghtonc79) reported 25 minutes ago

  @O2 No issues, just 💩 service. 5g is no faster than 4g was where I live.