O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (29%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Thornton Heath, Esher, Worcester Park, Wallington, Kingston upon Thames and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Phone | |
| London |
||
| London |
Total Blackout | |
| Thornton Heath |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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Carol mcCallum
(@Downtonres) reported
from
Lambeth, England
@BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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Dré
(@daktadre) reported
from
Merton, England
@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
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logan
(@loganwicke) reported
from
Lambeth, England
@O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
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🖤 Kate 💛 Ne0nnet 🖤
(@Ne0nnet) reported
from
Croydon, England
@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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Colin Shaw
(@ColinShaw_CX) reported
from
London, England
Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@O2 please help me
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Omar Sheikh
(@omar_sheikh) reported
from
Lambeth, England
@O2 Worst. Network. Ever.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Parker
(@JackParkerNo1) reported
@O2 @NHM_London TERRIBLE 4G. I AM NOT GETTING THE SERVICE I AM PAYING FOR. NOW UNLESS I SUGGEST SOMETHING THAT COULD CAUSE A CHAIN REACTION, I SUGGEST YOU SORT THIS PLEASE. Thank you.
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Kieran White
(@Kraw2006) reported
@O2 me and my partner have had no signal on our phones since yesterday in our area. Is there problems with a mast or something ? I have an iPhone 13 Pro Max and she has the 12 Pro Max we are in KA4 8EF thanks
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Simon John Grant
(@Big_Bear89) reported
@tescomobile not happy with the signal you use with @O2 I'm on contract and signal is bad my partner same network but PAYG has a better signal can someone explain this
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James Evans
(@Ninety_Fiver) reported
@O2 I managed to get through to an advisor in the end, on Monday. They looked at my account, saw it was blocked but confirmed all my payments were up to date and had no clue why my sim was stopped. My SIM was therefore unstopped... Today, my sim has stopped again. No network.
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Mikkey's into NFTs (777)
(@Donotbargain) reported
@Jimbobthon @O2 Glad I’m not the only it’s effecting! Yeah says I have signal but nothing works it’s so frustrating. Paying for a service I’m not getting provided with!
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James Walker
(@JamesWa66498932) reported
@O2 had a power cut in HU12 0PU. All EE back online but o2 still down. Tried reporting online but won't let me just says we are aware that our network gets busy in this area. We'll it isn't tonight as there is no signal. Please raise the fault internally
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Aleksejs Sazonovs
(@alehins) reported
Got two scam texts about energy cost support within the same day. Given the real forthcoming payment and the anxiety of missing out on it, I imagine they are relatively easy to fall for. @giffgaff and @O2 really need to do better </preachy>
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Album Of The Day
(@UKAlbumOfTheDay) reported
@O2 is your myo2 website down? I'm unable to view any of my info and I want to upgrade my phone!
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Bill Alexander
(@BillAlexander4) reported
@O2 I’ve already done this, and registered to be notified, but there is no update. It has been down for most of the day.
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Robin
(@Sober_Robin_) reported
@O2 in Leeds signal strength is appalling