O2 outages and service status in Surrey, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- Internet (50%)
- Phone (50%)
O2 is the commercial brand of TelefΓ³nica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: Teddington, Cranleigh, Redhill, Croydon, and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Teddington
|
Phone | 9 days ago |
|
Cranleigh
|
Internet | 9 days ago |
|
Cranleigh
|
Phone | 10 days ago |
|
Redhill
|
Phone | 12 days ago |
|
Croydon
|
Internet | 14 days ago |
|
Croydon
|
Internet | 28 days ago |
Community Discussion
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O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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AA Ron π€ (@Munden87) reported from Croydon, EnglandAnyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Daniel Smith (@Scampboi) reported from Croydon, England@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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Craig Freeman (@craigdfreeman) reported from Redhill, EnglandThis Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support π
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Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England@O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?
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π€ Kate π Ne0nnet π€ (@Ne0nnet) reported from Croydon, England@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
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Mike Brownnutt (@MikeBrownnutt) reported from Merton, England@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me Iβve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. πΎπ
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Tessa Dowling (@SimplytheTess) reported from Croydon, England@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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Amalik799 (@Amalik7991) reported from Kingston upon Thames, England@DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. π
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Fable&King Clothing (@FableandKing) reported from Croydon, England@O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.
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Dave McGuane (@DaveMcGuane) reported from Croydon, England@O2 Trying to cancel my O2 insurance as I'm paying Β£150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...
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πππ₯ππ (@Katie_Lewis_) reported from Kingston upon Thames, EnglandMy contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Ralph Varcoe (@RalphVarcoe) reported from Merton, England@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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VOTE (@ZoeThomas1204) reported from Guildford, EnglandI have consistently had issues with the SIM on my phone from @O2 and now thereβs no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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Daniel Smith (@Scampboi) reported from Croydon, England@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
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Jackie Frost π€ (@Jackie_flash) reported from Lambeth, EnglandHi @o2 my phone bill has been paid but your service is telling me I havenβt? And Iβm unable to use my data and cellular
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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Guy Dorrell 3.5% Europhile #PR #electoralpact π (@guydorrell1) reported from Croydon, EnglandHey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please donβt make me by advertising with this toxic channel #GBnews #DontFundGBNews ππ
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Iain (@iainkernaghan) reported from Redhill, EnglandWell @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...
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Ruth Maurice (@ruthie82) reported from Merton, England@O2 itβs 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Nat D (@enpya) reported@O2 Hi can you tell me when the network upgrade work in me13 started please?
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Umm...nope (@Ummnope7) reported@TomTugendhat @O2 @EE It's not the government's job to help you choose a decent mobile phone service. You're a grown man. You can make your own consumer choices, whether they be sensible or stupid.
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H3Cryptocrypto (@H3Cryptocrypto) reported@nokaysports @EnglandRugby @O2 Stupid made up rule just like all blacks, he could pick them for extenuating circumstances
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Alan Henness (@zeno001) reported@O2 I received some kind of a notification on my iPhone. It may have said it was a service notification or something similar but by the time I unlocked it, it had disappeared. Can you shed any light on this?
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Steve (@Swabsy1810) reported@O2 @CliveDaviesUK @O2 itβs just the same here in SK6 1PG area so many places where no signal or usable data. This is a relatively affluent area but your provisions are shocking
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G π¨πΎπ π (@Georgieporgy69) reported@O2 hi I want to make a complaint for my daughter which has not been dealt with for over 4 months and I am still waiting for a call back . Appalling
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Chris M Pattinson (@ChrisMPattinson) reported@Morgan7MJ @O2 The service in the UK is appalling now. The bandwidth is not big enough to support the number of subscribers on all networks. Vodafone is bad also especially in London
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Jamie Todd π° (@JamieVTodd) reported@O2 Sort your service out so I can pay my bills, app doesn't work, direct debit hasn't been taken. Can't take it over the phone. It's been a shambles for months! Trying to pay and oh guess what, I can't and I'm about to be cut off again π
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Emma - Cymru am Byth π΄σ §σ ’σ ·σ ¬σ ³σ Ώππ (@spot5) reported@O2 seventh day without a signal at work. No phone, no Internet, nothing, due to a problem with a mast. Please get it sorted, we are really fed up
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Gerry D (@gdennigan) reported@TomTugendhat @O2 @EE Youβve obviously never tried to work on the TGV from Paris to Nancy or the Deutsche-Bahn equivalent from Paris to Frankfurt?