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O2 outages and service status in Surrey, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
  • The most common problems reported in this area mention Phone.
  • 100% Phone (100%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Teddington, Cranleigh, Redhill, Croydon, and Epsom.

CityProblem TypeReport Time
Teddington Phone 30 days ago
Cranleigh Internet 1 month ago
Cranleigh Phone 1 month ago
Redhill Phone 1 month ago
Croydon Internet 1 month ago
Croydon Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • Nickyquin
    Nicky Green (@Nickyquin) reported from Godstone, England

    @CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.

  • Ashishpatel1972
    🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported from Croydon, England

    @O2 please help me

  • bobmassie01
    B o b M a s s i e (@bobmassie01) reported from Worcester Park, England

    @O2 Disney+ £2 off offer not working

  • turningleftfor
    Turningleftforless (@turningleftfor) reported from Guildford, England

    @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

  • KnellTaylor
    Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • SteveHodgson1
    Steve Hodgson (@SteveHodgson1) reported from Merton, England

    Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2

  • Goonerlover69
    ⚜GOONERLOVER69⚜ (@Goonerlover69) reported from Croydon, England

    Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄

  • SimplytheTess
    Tessa Dowling (@SimplytheTess) reported from Croydon, England

    @O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2

  • Scampboi
    Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

  • ZoeThomas1204
    VOTE (@ZoeThomas1204) reported from Guildford, England

    I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

  • Senhor_G__
    Senhor G (@Senhor_G__) reported from Redhill, England

    @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

  • dergal
    Gerry White SEO geek (@dergal) reported from Redhill, England

    @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

  • NHSNewey
    David Newey (@NHSNewey) reported from Croydon, England

    @o2 why is your 4g signal and internet bandwidth so appalling in Croydon. Pass through the town centre particularly through East Croydon and you might as well having no signal at all!

  • zarascakes
    Zara (@zarascakes) reported from Croydon, England

    @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

  • mblair35
    Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

  • Silverlink_
    iyren (@Silverlink_) reported from Croydon, England

    @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

  • RalphVarcoe
    Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.

  • jmlafc12
    Madame Petit 🇪🇺❄️ #FBPE #StopBrexit (@jmlafc12) reported from Crawley, England

    I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

  • Katie_Lewis_
    𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

  • FableandKing
    Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 signal is so poor these days

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ElodieGenest
    Elodie Genest (@ElodieGenest) reported

    @O2 I am currently in the USA and received a message about roaming charges ending on the 20th. I am a Virgin Media Volt customer and should have O2 Travel Inclusive Zone. Can you please confirm my account is set up correctly so I don't get charged tomorrow?"

  • PeelhillLibrary
    Keith Roberts 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇸🇱🇮🇳🇴🇨🇭 (@PeelhillLibrary) reported

    Hey @O2 why is that every day for 3 weeks one of your operatives has interrupted my day by calling me. Each time the number is blocked, but still they come. If this is your way of securing a new customer it is but an epic fail. Desist please.

  • fayet16
    Faye Thompson (@fayet16) reported

    Big shout out to Lewis at the @O2 store in Wakefield. I went it to try and pay for my phone repair after 202 couldn't help me and changing my weekend plans to accommodate. Whilst I couldn't get it paid he did everything he could to help me.

  • Strait_ToHell
    Straight To Hell (@Strait_ToHell) reported

    @Sjynther @O2 I agree, my signal in Church Warsop uk is awful, o2 map says mast has had issues the last few days and it's being worked on. Signal comes then goes all day meaning I keep getting a load of notifications then nothing for ages and I'm getting repetitive voicemail ones also with no actual voicemail stored. Something is broken at o2

  • SickofwaitingD
    Barry Hollocks (@SickofwaitingD) reported

    @Polymarket @O2 is great for this, 4G, 5G? It's all for nought because none of it works. The worst part, this joke of a network is the best option in my town.

  • codyhaine91
    cody haine (@codyhaine91) reported

    @SkimoBeats @O2 Good luck when you eventually get it.. I got a galaxy 8 classic mobile data and I accidently downloaded the sim plan for my phone instead of watch and they have completely refused to help me sort it so my watch straight up is a clock when I go on runs.

  • MUFC_Red_Army_
    Red_Army (@MUFC_Red_Army_) reported

    . @O2 What's the bloody point of having your satellite connection option when it never works.

  • andrevella
    Andre Vella (@andrevella) reported

    @mitchhirsty @bencrolla @O2 I managed to pay via the email they send. There is a link there. Hope its helpful. Rubbish service from their end. System is a mess.

  • Velo_Rugby
    Velobet Rugby (@Velo_Rugby) reported

    @EnglandRugby @O2 31-16 England. Fiji will nick a score off broken field, but England's pack should bully the gainline.

  • VickiMilly
    Victoria 🦊 (@VickiMilly) reported

    @EnigmaAkila @O2 I've had this issues for weeks now. I've had three phone calls that resulted in them saying they couldn't do anything. They sent me into a store and they had no idea about it either and reffered me back. I'm now waiting in my fourth call. It's maddening.