O2 Outage Report in Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at O2
O2 is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Surbiton, Croydon, Cranleigh, Godalming, Merton, Dorking, Epsom, Caterham, Oxshott, Crawley and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Surbiton |
Phone | |
| London |
||
| London |
Phone | |
| Croydon |
||
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Senhor G
(@Senhor_G__) reported
from
Redhill, England
@O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked
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Lou93x⚒️
(@louwhu16) reported
from
Worcester Park, England
@O2 why is your signal coverage so poor? My friend had full 5G in my house and I’m flickering between one bar of 4G and 3G 😩 we have no wifi because of a landslide in the area and I can’t even make a phone call without it cutting out.
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton, England
@O2 I went on hoilday to resort never turned on my data , only to come home to a bill for data, contacted O2 tobe told I should let them no if you I go on holiday I need to let no , what crap really unhappy do use O2 please people don’t use this company
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Soonmixdin
(@Soonmixdin) reported
from
Caterham, England
@O2 What is this steaming pile of shite excuse for a help desk chat system you are operating now???
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Gerry White SEO geek
(@dergal) reported
from
Redhill, England
@O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.
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Gavin Wilson 📺🎥 ♿🏳️🌈
(@GavinWilsonTalk) reported
from
Merton, England
@O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔
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Shane
(@Shaneyfirkins96) reported
from
London, England
Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton, England
@O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service
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Iain
(@iainkernaghan) reported
from
Redhill, England
Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Juliet MacKenzie Gough
(@juliet_gough) reported
from
London, England
@O2 can I use my phone in Israel? I’m pay monthly customer.
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https://techhub.social/@ianpike 🏴
(@IanPike) reported
from
London, England
@O2 Network reset? Not sure what that is... Not in London often and last two times when I try to connect to wifi extra it requires login info, multiple locations across the tube network. I've searched for a solution and doesn't seem to be any options.
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Craig Freeman
(@craigdfreeman) reported
from
Worcester Park, England
The phone signal on the train between Gatwick and London Bridge is absolutely atrocious @o2
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Turningleftforless
(@turningleftfor) reported
from
Guildford, England
@Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.
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Azhaar Ashraf
(@azhaarashraf) reported
from
Kingston upon Thames, England
@O2 Can you please help me as I can't send you a direct message
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arsenal fan tv 💜
(@arsenalfantv5) reported
from
Crawley, England
@O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL
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Iain
(@iainkernaghan) reported
from
Redhill, England
@O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...
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B o b M a s s i e
(@bobmassie01) reported
from
Worcester Park, England
@O2 Disney+ £2 off offer not working
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Reena Patel
(@mrspatelteaches) reported
@O2 this is ridiculous now, I’ve not been able to make or receive calls for 5 days?!!! I’ve recently changed to your network and to be honest I’m feeling regretful. You keep saying you are working on it but 5 days and counting?! I’ve had enough #networkissues
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Mark Reeder💙
(@mn_reeder) reported
@garethenglish86 @O2 @SamsungUK Exactly same issue with mine too. 2 hours on phone to O2 and an hour with Samsung. Nothing. DM sent!
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Secret Support Worker
(@Secret_S_W) reported
If Sky mobile is ran by @O2 then they need a new provider because damn, there data is shite!!!!! Shouldn’t take up to five minutes to download an app on 4G, yet my wife who’s on @EE can download an app within seconds!!!
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♥♥єmmα♥♥
(@EmmaSaidThis) reported
from
Camberwell, England
@O2 Is there any reason why the O2 priority app no longer works on mine or my mum's Huawei phones. Says the app is out of date, then won't let me redownload, says there is an installation problem.
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Jo Maria
(@jo1992ABT) reported
@dr_sara_ahern @O2 Is your issue working yet? Mine still isn’t resolved and o2 have done nothing to help.
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Anup Mistry
(@AnupMis27249409) reported
@O2 terrible network service can not connect to 4G what is the point of having data if I can’t use it 😡😡😡
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RC
(@RC000083) reported
@O2, this issues with not being able to make/receive calls that is affecting a ‘Small’ number of customers is still not fixed. It was being fixed within 24 hours 4 days ago. Still cannot make/receive calls. It’s getting ridiculous now……
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Stephanie Hunter
(@xxsteph_89xx) reported
@O2 been trying to get through to someone on 202 and keep getting hung up on.I want to talk about my recently placed upgrade. Order was meant to be ready yesterday and been told there is an issue with it but cant get through to anyone. Now tried 5 times and hung up on each time😡
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Jane Young
(@JYCURCI) reported
@sabbia1968 @O2 I’m lucky if I get 3G! It’s awful!
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Jo Maria
(@jo1992ABT) reported
@ShaVerZ_ @TaysunBerry @O2 Same here! Is yours working yet? Mine isn’t and o2 aren’t doing anything to help and just keep lying