O2 Outage Report in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Guildford, Croydon, Leatherhead, Woking, Thornton Heath, Crawley, Esher, and Worcester Park.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	2 days ago
Guildford	Internet	15 days ago
Croydon	Phone	15 days ago
Croydon	Internet	15 days ago
Croydon	Internet	25 days ago
Leatherhead	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Avigazed (@Avigazed) reported 5 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Corey Lee (@caddydorey) reported 5 minutes ago from Croydon, England

  @breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

• 
  COYIRONS ⚒⚒⚒ (@COYIRONS) reported 7 minutes ago from Crawley, England

  @O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

• 
  Daniel Smith (@Scampboi) reported 15 minutes ago from Croydon, England

  @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 18 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Bev Muir (@ellajack1) reported 30 minutes ago from Croydon, England

  @O2 I cant get through to customer services and its urgent

• 
  logan (@loganwicke) reported 32 minutes ago from Lambeth, England

  @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

• 
  RebeccaW40 (@RebeccaW40) reported 32 minutes ago from Epsom and Ewell District, England

  @O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

• 
  Tom Samuel (@Tjsam1000) reported 33 minutes ago from Whyteleafe, England

  @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

• 
  AA Ron 🖤 (@Munden87) reported 37 minutes ago from Croydon, England

  Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data

• 
  Dré (@daktadre) reported 37 minutes ago from Merton, England

  @O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive

• 
  bambam (@mustafayadigg) reported 39 minutes ago from Croydon, England

  @O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

• 
  Dimitthri Lochana Vithanage (@sparkyDLVXO) reported 41 minutes ago from Banstead, England

  @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

• 
  🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported 41 minutes ago from Croydon, England

  @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 47 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Tom Samuel (@Tjsam1000) reported 48 minutes ago from Whyteleafe, England

  @O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

• 
  Daniel Smith (@Scampboi) reported 52 minutes ago from Croydon, England

  @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

• 
  Samantha Blandy (@26samb) reported 56 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  David Taylor (@davetee2526) reported 57 minutes ago from Capel, England

  @O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

• 
  🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported 59 minutes ago from Croydon, England

  @O2 please help me

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tranquil-life (@lifetranquil1) reported 5 minutes ago

  @O2 hi please could you help imtrying to get the new volt promo In conjunction with Virgin media yet no one seems to know about it I’ve call 202 & been to two shops & staff haven’t been trained and can’t help

• 
  leanne kite (@leannekite) reported 9 minutes ago

  Sick to death of my mobile data not working @O2

• 
  MattyAitch⚒aka OnionRingKing (@AitchMatty) reported 10 minutes ago

  Just spend an hour with o2 on the blower trying to sort an iPhone 13 then the guy on the phone hung up coz I told him the line was bad i I couldn’t hear a question #******* now @O2 I’ll take my business elsewhere 🖕🏻

• 
  Ruksaar Mohammed (@RuksaarMohammed) reported 13 minutes ago

  @O2 I have had o2 for years and why does my 4g never work when I am outside. My network and internet only work when I am connected to my home WiFi and other WiFi spots! I have had enough o2.

• 
  Jinny (@g_jinal) reported 19 minutes ago

  @O2 What is the point we have done that we have been into the store we have also been on the phone to customer service and we haven't got anywhere with it quick to take money but the service is a shambles

• 
  Brian Osborne (@Arkhaminmate007) reported 19 minutes ago

  @virginmedia @O2 Once again my promised 100mb service I pay for is running at 7mb (same thing happened a few weeks ago) when I took the deal I was told that it would never dip below 50. Customer service is dire, just bots, and I'll still be expected to pay for 100mb despite getting 7mb..

• 
  Arcticwolf (@wnxarcticwolf) reported 20 minutes ago

  @virginmedia @O2 @virginmedia Can someone from your street team contact me on my mobile number if I DM you it. Your robot voice keeps saying leave your number then press # leave your number then press # How about you replace it with someone who is human! i got a problem with my net 1/2

• 
  KT B (@kt_bennett) reported 20 minutes ago

  @O2 can you help? Have you totally sold out of absolutely every songle #Priorityticket in the UK for @TheBiancaDelRio tour? The site states you are out of time to book? #confused

• 
  Lisa 🐱 (@GlitterMagpie_) reported 21 minutes ago

  @O2 Hi, I have an account with yourselves and Virgin Media. How do I apply the Volt benefit? My o2 just keeps looping me around to the info about the benefit but never shows me where to enable it

• 
  Tranquil-life (@lifetranquil1) reported 22 minutes ago

  @O2 Yes they are but for some reason your agent said there was a problem but couldn’t help me I have been with you both for many years I am the only account holder for both and at the same address which is my only address and has been for over 30 years