O2 outages and service status in Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 26: Problems at O2
O2 is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: Mitcham, Croydon, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham
|
Internet | 1 month ago |
|
Croydon
|
Wi-fi | 1 month ago |
|
Kingston upon Thames
|
Internet | 1 month ago |
|
Kingston upon Thames
|
Wi-fi | 2 months ago |
|
Guildford
|
Internet | 2 months ago |
|
Croydon
|
Phone | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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White Lotus Customs (@wlcustoms) reported from Croydon, EnglandI was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Ben Mockford (@fishdude10) reported from Crawley, England@awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.
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Dave McGuane (@DaveMcGuane) reported from Croydon, England@O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...
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Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England@O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔
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Tessa Dowling (@SimplytheTess) reported from Croydon, England@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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Robert Blevin (@RobertBlevin) reported from Guildford, EnglandHey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
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iyren (@Silverlink_) reported from Croydon, England@O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again
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Steve Hodgson (@SteveHodgson1) reported from Merton, England@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Sara May (@saraminniemay) reported from Lambeth, England@O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.
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Gavin Wilson 📺🎥 ♿🏳️🌈 (@GavinWilsonTalk) reported from Merton, England@O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔
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Darren C (He/Him) 🏳️🌈🌍🏉 (@SLushCCool) reported from Croydon, England@ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?
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Madame Petit 🇪🇺❄️ #FBPE #StopBrexit (@jmlafc12) reported from Crawley, EnglandI have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??
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David Newey (@NHSNewey) reported from Croydon, England@o2 why is your 4g signal and internet bandwidth so appalling in Croydon. Pass through the town centre particularly through East Croydon and you might as well having no signal at all!
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Jackie Frost 🤍 (@Jackie_flash) reported from Lambeth, EnglandHi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Rachel Winn Casting (@RachelWinnCast) reported from Redhill, England@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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B o b M a s s i e (@bobmassie01) reported from Worcester Park, England@O2 Disney+ £2 off offer not working
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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mark callow (@markcallow10) reported@O2 @ad_moran4 You are a joke you have the worst coverage ever and couldn’t give a ****
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Damn i (@tehscreener) reported@Happyengland79 @O2 Shana, literally the exact same here.. reported it 3/4 times over the year said it was a mast problem, still nothing done!!
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matthew Vern (@Matthewmidgley8) reported@O2 no signal yet again been like this for months and keep getting fobbed off time and time again. A pile of **** and yet you lot still keep taking money for something that’s non existence sort your shite out
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Stevietech (@bigbadtechie) reported@O2 why do I have a debt collection company contacting me about your billing error you said you fixed months ago? You’ve even managed to get it show as a bad debt on my credit record! You sent me a letter apologising for your screw up! Now I get debt collectors and bad credit!
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John Upham (@jeupham) reported@O2 I have a TLC Linkzone MW63 but the bandwidth performance is poor wherever I am. I have tried several locations with strong O2 signal. What is your advice?
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Terry (@Yorkiebarkid1) reported@puncharama @MartinSLewis @O2 O2 asked me to direct message them which i did only for them to say they couldn't help and had to ring. I’ve now switched to talk mobile this morning.
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MS (@jennslcfc94) reported@O2 can you tell me why I’ve had no 4G data all day? My O2 app not working as usual so can’t check if I’ve got no data left. Not had a text to say
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claire whyte (@clairewhyte12) reported@O2 I already did. You said you couldn’t help.
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95 kid (@95Humaad) reportedCan't wait to get out of this @O2 contract. The signal is **** and it don't even work at all in one town
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Fitzy (@brickfromcrick) reported@EnglandRugby @O2 Sorry @EnglandRugby but BJvR over Lawrence and Ojomoh absolutely stinks. He’s a Saffa! He grew up wanting to play for the Boks - why on earth pick him over 2 lads that are a) very talented and b) are actually English?! Horrible decision…