1. Home
  2. ❯
  3. Companies
  4. ❯
  5. O2
  6. ❯
  7. Surrey
O2

O2 outages and service status in Surrey, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • shanianderson_
    Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • dergal
    Gerry White SEO geek (@dergal) reported from Redhill, England

    @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

  • Scampboi
    Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

  • Amalik7991
    Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

  • Katie_Lewis_
    𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

  • COYIRONS
    COYIRONS ⚒⚒⚒ (@COYIRONS) reported from Crawley, England

    @O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

  • mustafayadigg
    bambam (@mustafayadigg) reported from Croydon, England

    @O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

  • ZoeThomas1204
    VOTE (@ZoeThomas1204) reported from Guildford, England

    I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

  • DaveMcGuane
    Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...

  • SLushCCool
    Darren C (@SLushCCool) reported from Croydon, England

    @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

  • bedefeltham
    Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • saraminniemay
    Sara May (@saraminniemay) reported from Lambeth, England

    @O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.

  • jonesy040669
    steve jones (@jonesy040669) reported from Croydon, England

    @O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi

  • marshallb60
    Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • jmlafc12
    Madame Petit 🇪🇺❄️ #FBPE #StopBrexit (@jmlafc12) reported from Crawley, England

    I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

  • Jackie_flash
    Jackie Frost 🤍 (@Jackie_flash) reported from Lambeth, England

    Hi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular

  • SteveHodgson1
    Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

  • Ne0nnet
    🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England

    @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

  • azhaarashraf
    Azhaar Ashraf (@azhaarashraf) reported from Kingston upon Thames, England

    @O2 Can you please help me as I can't send you a direct message

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • slomoassassin
    mo (@slomoassassin) reported

    @O2 maybe you should hire more staff that can answer the phones for customer service

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported

    @O2 are the worst left us with no working phones because their eSIM activation isn’t working and they said click here then logged off for the night

  • insittingbourne
    Paul (@insittingbourne) reported

    @O2 Thankyou but we have all changed providers now as every time we were told the local most had issues but never fixed. It went on and on.

  • Sparkyisared
    Sparky (@Sparkyisared) reported

    @SteveJoyce14 @O2 @TheGillsFC It’s annoying mate our broadband is crap as well so both options out the window lol 🙄 you wouldn’t think it’s 2026 🤔

  • gary_derwin
    Gary Derwin (@gary_derwin) reported

    @O2 Yeh shows no issues but full 4G but internet 0 or very slow

  • gmkfyi
    Glenn Matthew (@gmkfyi) reported

    @virginmedia @O2 I can only assume the reason I’m getting an IDF-12B error is because I’m now using a Sky connection rather than a Virgin one. Same computer, no VPN… Trying to get into my O2 account btw… which support line do I contact?

  • harmyd007
    Abdulhameed (@harmyd007) reported

    @O2 I need to change my PAYG tariff today, but support says I have to wait until my billing cycle ends on Sept 4th. I have zero internet and buying a bolt-on isn't viable. Can someone please help me process this tariff swap now?

  • Mark_Vater
    Mark Vater (@Mark_Vater) reported

    Hey @O2 you need to do something with the signal in Tenby, Pembrokeshire. It's shocking. 4 bars on 4G and can't connect to anything.

  • sapphicsforchuu
    ★ lauren ★ met yves!!! ★ 🍉 (@sapphicsforchuu) reported

    o2 please fix o2 priority presales for the love of god I cannot count on one hand anymore how many times I’ve gotten to the front of the queue for there to be no presale and it just takes me to the event listing and it just happened again with adéla FIX IT @O2

  • donnyhendry82
    Neil Hendry (@donnyhendry82) reported

    @o2 why do you reduce mobile jnternet signall all the time, one mjnute youve got internet workjng properly and then with samme full 5g signal it stops working why am i oaying you for a service that i djnt get