O2 Outage Report in Surrey, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 06: Problems at O2
O2 is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (48%)
-
Internet (32%)
-
Total Blackout (14%)
-
E-mail (3%)
-
Wi-fi (3%)
-
TV (%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Woking, Thornton Heath, Leatherhead, Crawley, Esher, Worcester Park, Wallington, Kingston upon Thames and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Phone | |
| Woking |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
-
Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
-
🖤 Kate 💛 Ne0nnet 🖤
(@Ne0nnet) reported
from
Croydon, England
@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
-
David Taylor
(@davetee2526) reported
from
Capel, England
@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!
-
markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
-
Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
-
Dré
(@daktadre) reported
from
Merton, England
@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
-
Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
-
Omar Sheikh
(@omar_sheikh) reported
from
Lambeth, England
@O2 Worst. Network. Ever.
-
Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
-
logan
(@loganwicke) reported
from
Lambeth, England
@O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..
-
Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
-
Carol mcCallum
(@Downtonres) reported
from
Lambeth, England
@BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff
-
Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
-
Bev Muir
(@ellajack1) reported
from
Croydon, England
@O2 I cant get through to customer services and its urgent
-
🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@O2 please help me
-
Colin Shaw
(@ColinShaw_CX) reported
from
London, England
Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
-
Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve Pluta
(@stevepluta) reported
@O2 hi. Your txt spam reporting system isnt working properly again. Same problem you had earlier this year. I know you don’t reply on here anymore but hopefully someone reads this and will pickup the issue.
-
JonnyRidders
(@JonnyRidders) reported
@O2 Please sort your reception in Redcar. Your supposed upgrade has actually made your shoddy signal worse.
-
Willow
(@loops_912) reported
@O2 can you explain why there is barely any service in Stevenage town centre… it has been like this for at least 6 months… it isnt just my phone it is everyone we know who is on o2 in Stevenage.
-
SanchoMagnifico
(@SanchoMagnifico) reported
Was about to leave a network to join @O2, only to find that their address finder is broken (when using a postcode) and there is no option to enter your address in manually when checking out. Decided to look elsewhere.
-
Gemma Nelson
(@Gemmalucy94) reported
@O2 your service is appalling getting hung up on 3 times this morning …
-
Genie Gaming
(@geniegaming_) reported
@O2 hi can you post contact details to resolve a business contract issue Upgraded to iPhone 17 pro on 11th December 25 despite new sims and eSIM attempts no luck found out today from Apple it’s on a blacklist and imei locked in November it was unopened when you delivered it
-
Gary brown
(@Garybro27228337) reported
@O2 how many times do i have to report a problem before you'll actually fix the issue? Are yous complete retards working there?
-
YUNG NUGE
(@pissfart69) reported
@O2 what is going on with your signal? I can’t make or receive calls and texts and haven’t been able to do so for about two weeks now. Absolute joke.
-
Landlord 🇯🇲
(@0125Landlord) reported
@O2 I want a refund I bought two tickets for R&B Slow Jamz and your stupid system didn't put the seats together you clowns first and last time at the O2
-
Nicole
(@nicnakmurray24) reported
@O2 absolutely the worst customer service I have ever dealt with. Every menber of staff gives different information and the last one made out I was lying! Ask to speak to a supervision or manager and told O2 don't have any!