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O2

O2 outages and service status in Surrey, England

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
  • The most common problems reported in this area mention Phone and Internet.
  • 75% Phone (75%)
  • 25% Internet (25%)

O2 is the commercial brand of Telefรณnica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 22: Problems at O2

O2 is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Teddington, Cranleigh, Redhill, Croydon, and Epsom.

CityProblem TypeReport Time
Teddington Phone 27 days ago
Cranleigh Internet 28 days ago
Cranleigh Phone 28 days ago
Redhill Phone 30 days ago
Croydon Internet 1 month ago
Croydon Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • Katie_Lewis_
    ๐•‚๐•’๐•ฅ๐•š๐•– (@Katie_Lewis_) reported from Kingston upon Thames, England

    My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

  • sparkyDLVXO
    Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England

    @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

  • 26samb
    Samantha Blandy (@26samb) reported from Kingston upon Thames, England

    @O2 Hi. Iโ€™m trying to add on a bolt on as my data has run out and I have 3 days until my bill. Iโ€™m a key worker and need my data when Iโ€™m at work!!! Help

  • s_reynolds808
    Simon 'Whippet'.. (@s_reynolds808) reported from Kingston upon Thames, England

    Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope ๐Ÿ˜ฌ frustrating getting sound bites every 5 mins

  • Munden87
    AA Ron ๐Ÿ–ค (@Munden87) reported from Croydon, England

    Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data

  • FableandKing
    Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 signal is so poor these days

  • WittrupMatilde
    Matilde Wittrup ๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ˜€ (@WittrupMatilde) reported from Lambeth, England

    @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks โ€œincrease spend capโ€ means โ€œfraudโ€ ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

  • fishdude10
    Ben Mockford (@fishdude10) reported from Crawley, England

    @awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.

  • Jackie_flash
    Jackie Frost ๐Ÿค (@Jackie_flash) reported from Lambeth, England

    Hi @o2 my phone bill has been paid but your service is telling me I havenโ€™t? And Iโ€™m unable to use my data and cellular

  • JPaulG
    JPaulG ๐Ÿผ ๐Ÿ˜ท๐Ÿง‹ (@JPaulG) reported from Lambeth, England

    @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

  • jmlafc12
    Madame Petit ๐Ÿ‡ช๐Ÿ‡บโ„๏ธ #FBPE #StopBrexit (@jmlafc12) reported from Crawley, England

    I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90โ€™s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

  • Tjsam1000
    Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 thanks again for not letting me have any phone signal today so I canโ€™t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2

  • dergal
    Gerry White SEO geek (@dergal) reported from Redhill, England

    @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

  • azhaarashraf
    Azhaar Ashraf (@azhaarashraf) reported from Kingston upon Thames, England

    @O2 Can you please help me as I can't send you a direct message

  • Amalik7991
    Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. ๐Ÿ˜ญ

  • mblair35
    Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If sheโ€™s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

  • Tjsam1000
    Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

  • Ne0nnet
    ๐Ÿ–ค Kate ๐Ÿ’› Ne0nnet ๐Ÿ–ค (@Ne0nnet) reported from Croydon, England

    @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AHWilkes
    Alisdair HamiltonW (@AHWilkes) reported

    I'm a loyal customer of @O2 for decades with no intention to leave but with 5 SIMs in the family & a mixture of surreptitious chicanery on tariffs and annual increases I realise I'm paying a big Loyalty Penalty. O2 price discrimination blocks the advertised deal I want๐Ÿ˜ก

  • sackedseafarer
    John | Seafarers Rights Campaigner ๐ŸŽ™๏ธ๐Ÿ“ป๐Ÿ“บ๐Ÿ“ฑ (@sackedseafarer) reported

    @JohnTillUK @O2 @Mozilliondotcom Nice one John. Theyโ€™ve been terrible near me with a mast down for 12 days now. They cited an issue then โ€˜routine maintenanceโ€™ with no update due until 1st Aug.

  • beerandwine3
    Antoine Dupont propaganda page (@beerandwine3) reported

    @EnglandRugby @O2 If it's not broken, don't fix it.

  • ExNHSorthopod
    Mark Bloomfield (@ExNHSorthopod) reported

    @O2 Your agent just tried to tell me that RECEIVING International Call (I.e. from outside UK) whilst in UK (I.e. NOT roaming) on my O2 registered mobile (UK domestic customer) is chargeable. What?! No, should NOT need any โ€˜bolt onโ€™! Charging me as described above is ILLEGAL!

  • PJH1974
    Iraoladdict (@PJH1974) reported

    @O2 it's not just today - it's months, and EVERYONE on O2 in/around AL5 2RU is the same. Every O2 device in my household is the same. You need to fix the RAN. It started a few months back. Even when the O2 APP shows the problem, O2 says "Computer Says No". Sort your network out.

  • altrinchamhq
    Altrincham HQ - Social Media Marketing in Manc (@altrinchamhq) reported

    I've had terrible coverage from @O2 - Can't get a signal most of the time in Liverpool City Centre - At the castlefield bowl gigs - every other network my friends were on was ok, O2 failed Generally can't trust it for any coverage

  • OrugbycraD
    OD (@OrugbycraD) reported

    @EnglandRugby @O2 As a massive England fan, let me just sayโ€ฆ This team sucks ****. In hell.

  • Velo_Rugby
    Velobet Rugby (@Velo_Rugby) reported

    @EnglandRugby @O2 31-16 England. Fiji will nick a score off broken field, but England's pack should bully the gainline.

  • ALADDIN_1978
    ALADDIN_1978 (@ALADDIN_1978) reported

    @O2 Problem fixed 7:30 pm , problem identified 7 pm . Everything is ok.

  • emmachloee
    ๐™€๐™ข๐™ข๐™–๐˜พ๐™๐™ก๐™ค๐™š๐™š (@emmachloee) reported

    Imagine living in 2026 and never having any 5G signal with @O2 ๐Ÿซช