O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: Croydon, London, Crawley, Surbiton, Cranleigh, Godalming, Merton and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Phone | |
| Croydon |
Phone | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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Bev Muir
(@ellajack1) reported
from
Croydon, England
@O2 I cant get through to customer services and its urgent
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@O2 please help me
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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Colin Shaw
(@ColinShaw_CX) reported
from
London, England
Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
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logan
(@loganwicke) reported
from
Lambeth, England
@O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
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Omar Sheikh
(@omar_sheikh) reported
from
Lambeth, England
@O2 Worst. Network. Ever.
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Carol mcCallum
(@Downtonres) reported
from
Lambeth, England
@BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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Dré
(@daktadre) reported
from
Merton, England
@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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David Taylor
(@davetee2526) reported
from
Capel, England
@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!
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🖤 Kate 💛 Ne0nnet 🖤
(@Ne0nnet) reported
from
Croydon, England
@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Grant 🇮🇪🇪🇺
(@nicolainlondon) reported
@O2 Saw the gigs and tours ‘hack’ on Twitter during the early afternoon, but I’m guessing the tickets were long gone by the time it was taken down. Lots of time and effort wasted. Really poor experience and those responsible seem to just be shrugging their shoulders. 2/2.
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Danielle Davies
(@dannii_182) reported
@peterkay_co_uk Really isn’t fair that people were using a hack to get priority tickets. I tried consistently since 9.20, 8+ hours and nothing! @peterkay_co_uk @o2 should cancel tickets that were purchased by hack/cheat and put back up in general sale
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Stephen Adamthwaite
(@Adamthwaite1409) reported
@O2 So O2 are unable to follow simple instructions and as a result have cancelled my mobile phone connection instead of my Apple Watch connection. Furthermore they then cut me off whilst waiting in a queue for over 20 minutes to speak to customer services at 20:00.
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Emma Lyon
(@emmalyon80) reported
@O2 How can you have sold all the allocation when Priority has been down all day, yet @gigsandtours had them for resale????
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Chris Plastow
(@KrispyLondon) reported
@barbkleeds @O2 I also had the same thing. Called customer service and they told me they had cancelled them due to a new system and a new direct debit has been setup.
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Rocket_Man Inplay
(@spartacus_bets) reported
@O2 @AGB_92 Everything about o2, they’d be first breathing down your neck if you missed a direct debit! But somehow they are allowed to provide shocking service to their customers! But that’s alright is it? Disgraceful company!
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Virginia Davis🌸
(@HHvirtualPA) reported
@clairepreesty @O2 Received a text to say code would arrive soon and never did. Closest I got having spent all day trying.
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clare mcmahon
(@ClareMcMahon) reported
@O2 Your app and web browser logged me out at 9.05am…I have been unable to log in since. All day. The worst ticketing experience I’ve ever had - and I managed to get tkts to initial Boyzone’s 20yr reunion so I’m pretty savvy
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Rocket_Man Inplay
(@spartacus_bets) reported
@O2 @phillipc26 They will be able to take payment pal, that’s the only thing they’re good at! Can’t provide a decent service to customers tho! Absolute disgrace today, how can you be a premium network provider but website doesn’t work?
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Mark Fernandes 🇺🇦 🇪🇺 🌻
(@markfernandes) reported
@O2 @o2 Having continual lack of signal between Middleton and Castleton. Yet your network checker reports no issues!!! Is this something you can look into?