O2 outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: Teddington, Cranleigh, Redhill, Croydon, and Epsom.

City	Problem Type	Report Time
Teddington	Phone	18 hours ago
Cranleigh	Internet	1 day ago
Cranleigh	Phone	2 days ago
Redhill	Phone	4 days ago
Croydon	Internet	7 days ago
Croydon	Internet	21 days ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  steve jones (@jonesy040669) reported 9 minutes ago from Croydon, England

  @O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi

• 
  Carol mcCallum (@Downtonres) reported 9 minutes ago from Lambeth, England

  @BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

• 
  Steve Hodgson (@SteveHodgson1) reported 10 minutes ago from Merton, England

  Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2

• 
  Lucy K-T (@KnellTaylor) reported 11 minutes ago from Croydon, England

  Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

• 
  JPaulG 🐼 😷🧋 (@JPaulG) reported 12 minutes ago from Lambeth, England

  @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

• 
  Tom Samuel (@Tjsam1000) reported 18 minutes ago from Whyteleafe, England

  @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

• 
  Zara (@zarascakes) reported 22 minutes ago from Croydon, England

  @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

• 
  Bede Feltham 💙 (@bedefeltham) reported 23 minutes ago from Esher, England

  @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 28 minutes ago from Croydon, England

  @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

• 
  Daniel Smith (@Scampboi) reported 30 minutes ago from Croydon, England

  @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

• 
  Joseph Sweeney (@JosephS65112253) reported 30 minutes ago from Sutton, England

  @O2 I went on hoilday to resort never turned on my data , only to come home to a bill for data, contacted O2 tobe told I should let them no if you I go on holiday I need to let no , what crap really unhappy do use O2 please people don’t use this company

• 
  Darren C (@SLushCCool) reported 31 minutes ago from Croydon, England

  @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

• 
  VOTE (@ZoeThomas1204) reported 33 minutes ago from Guildford, England

  I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

• 
  Steve Hodgson (@SteveHodgson1) reported 33 minutes ago from Merton, England

  @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

• 
  Jason MacKenzie (@jasonmackenzie) reported 34 minutes ago from Merton, England

  @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

• 
  Tom Samuel (@Tjsam1000) reported 37 minutes ago from Whyteleafe, England

  @O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

• 
  iyren (@Silverlink_) reported 44 minutes ago from Crawley, England

  I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

• 
  Nabil Jamshed (@NabilJamshed) reported 45 minutes ago from Crawley, England

  @acorbettn @O2 @metpoliceuk 😲OMG.....how terrible..... hope you are all OK👌🏽....its ironic as only yesterday I heard a discussion that piggy crimes are at an increase which could be attributed to job losses and businesses shut down during COVID. Take care of yourself.

• 
  🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported 51 minutes ago from Croydon, England

  Struggling with my 2 month old @SamsungMobile #s21 bought with you @O2 .... I've tried calling but my phone keeps cutting the connection off. I think the RAM is faulty as I can't run more than one app at a time (my S10 does with ease) please help!!

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 56 minutes ago from Croydon, England

  @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Langsford (@chris_langsford) reported 42 seconds ago

  @EnglandRugby @O2 Just give the poor guys a break, Jesus Christ.

• 
  Felix Lowe (@saddleblaze) reported 3 minutes ago

  @TomTugendhat @O2 @EE It’s quite a leap to blame your poor phone reception on cyclists, Tom. Be better.

• 
  Clifton (@ebisham) reported 3 minutes ago

  @TomTugendhat @O2 I was on the top of Leith Hill on Sunday you could see for miles in every direction but no signal at all. It’s a combination of nimbys objecting to phone masts and unwillingness to invest. Direct to mobile Starlink will buck their ideas up.

• 
  Andy G Nothings 4 Free 🇺🇦🇬🇧🇪🇺🇨🇦 (@Sportywagon) reported 13 minutes ago

  @TomTugendhat @O2 @EE Lived in Dulwich for years Never had any reception issues #JogOn

• 
  Sarah Leigh (@Sarahleighstevs) reported 13 minutes ago

  @O2 I emailed my complaint to you. You responded by asking me to complete the complaint form as the email is not monitored. I’ve completed the complaints form but it’s not working and there is a constant error message. Pretty much sums up your customer service!!!

• 
  Ｍｏｒｇａｎ 🇾🇪💫 (@Morgan7MJ) reported 14 minutes ago

  Signal just gets worse and worse in the UK, in Chester train station atm and what used to work not too bad isn’t working at all and I’m on 4G full bars and nothing is loading or working. It’s pretty bad considering a place like Chester @O2

• 
  🔋London Fella🔋 (@BethnalBoy) reported 15 minutes ago

  @O2 @TomTugendhat @O2 oh **** off lol. Your service is terrible - and when you see a popular tweet now you want to get involved? I’m counting down the days till my contract runs out with you guys. 🙏🙏🙏🙏🙏

• 
  Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦 (@SarahLudford) reported 16 minutes ago

  It’s not just ‘recently’ @O2. @TomTugendhat is absolutely right that your mobile coverage in London is consistently poor. I have found it better in rural Spain than in ‘London, Global City’. Perhaps @MayorofLondon could direct his £7m PR spend to mobile infrastructure instead?

• 
  MB (@markbishopuk) reported 16 minutes ago

  @TomTugendhat @O2 Root cause is captured regulation. Your party had 14 years to fix it

• 
  🅓🅜🅨🅡🅒🅡 (@dmyrcr) reported 17 minutes ago

  @TomTugendhat @O2 @EE Your lot had 14 years. Maybe you should’ve campaigned about this then to your pals in government. Instead you did **** all