O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Surbiton, Croydon, Cranleigh, Godalming, Merton, Dorking, Epsom, Caterham, Oxshott and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Phone | |
| Surbiton |
Phone | |
| London |
||
| London |
Phone | |
| Croydon |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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⚜GOONERLOVER69⚜
(@Goonerlover69) reported
from
Croydon, England
Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄
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Nabil Jamshed
(@NabilJamshed) reported
from
Crawley, England
@acorbettn @O2 @metpoliceuk 😲OMG.....how terrible..... hope you are all OK👌🏽....its ironic as only yesterday I heard a discussion that piggy crimes are at an increase which could be attributed to job losses and businesses shut down during COVID. Take care of yourself.
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Amalik799
(@Amalik7991) reported
from
Kingston upon Thames, England
@DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭
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🖤 Kate 💛 Ne0nnet 🖤
(@Ne0nnet) reported
from
Croydon, England
Struggling with my 2 month old @SamsungMobile #s21 bought with you @O2 .... I've tried calling but my phone keeps cutting the connection off. I think the RAM is faulty as I can't run more than one app at a time (my S10 does with ease) please help!!
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Sarah
(@sarahspoon) reported
from
London, England
@JamesIMcKay @O2 Oh….never heard of it. Ta
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Matthew Blair
(@mblair35) reported
from
Kingston upon Thames, England
@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
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princess knickers
(@princess_knicks) reported
from
Lambeth, England
@O2 want to cancel my Disney+ sub that I got through you. Gone to myo2 and…no idea…
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Dave McGuane
(@DaveMcGuane) reported
from
Croydon, England
@O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?
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Darren C (He/Him) 🏳️🌈🌍🏉
(@SLushCCool) reported
from
Croydon, England
@ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?
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JPaulG 🐼 😷🧋
(@JPaulG) reported
from
Lambeth, England
@O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?
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Dave McGuane
(@DaveMcGuane) reported
from
Croydon, England
@O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...
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Madame Petit 🇪🇺❄️ #FBPE #StopBrexit
(@jmlafc12) reported
from
Crawley, England
I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?
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Hawan DE SOUZA VICENTE
(@HawanDs) reported
from
Merton, England
@O2 is okay but when it comes to speak to customer services 😴
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Amy Stone
(@amylouisestone) reported
from
London, England
@O2 I have also been doing this too. If this problem persists, then what?
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Christian Radnedge
(@ChristianRad) reported
from
London, England
Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...
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Tim Morris
(@T_Morris_Wealth) reported
from
London, England
@emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support
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Darren C
(@SLushCCool) reported
from
Croydon, England
@O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.
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Shaney
(@ShaneyFirkins96) reported
from
London, England
@under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻
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Shaney
(@ShaneyFirkins96) reported
from
London, England
Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Καρίτζης
(@karitsis78) reported
Wow @o2 customer services just dumping calls saying ‘we have technical problems’ then just hang up. I think there are some major issues at o2 as services have been degrading for some time. (About 2 years).
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Hither Green Community
(@HG_festival) reported
@O2 Is there a current issue with network coverage in Lewisham please? Has another mast has failed?
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Mandy Blizard
(@blizara999) reported
@O2 it’s been a month now with no signal in Walmley - and we can’t use our phones to shop in Asda Minworth as we normally would. Good job for wifi at home but it’s a massive nuisance with no end in sight 😢😢😢
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Pete
(@the1truePete) reported
@O2 why is there no customer service? Have tried 8 times to get through to someone this morning!!!!
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danny mcstravock 💙
(@DMcstravock) reported
@O2 I learned in September how you treat your customers, making offers and then refusing to honour them. Despite ample opportunity you refused to honour your offer. So this week I became an ex o2 customer and couldn’t be happier.
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MiK
(@InMiksWorld) reported
@O2 why do you charge more for AIRTIME when you choose a larger storage device ? £22 for 64GB iPhone 12 mini and then £26 for a 256 version ?? 202 couldn’t help and Customer service just dumps the call - this increase also applies to Android phones too…
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Gareth
(@mrgazlatico) reported
@O2 any one else had phone issues today with it cutting calls after a minute, Every call made or received seems to cut?
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barry connell
(@Bazlar1) reported
@O2 hi all. We have had a mast down in our area for ages now. Signal is really bad and I’ve gotten to the end my my patience with it now. Can you give me an update on when it will be replaced.
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DC Dog Walks Portsmouth
(@dc_dogwalks) reported
@O2 Also, wth is up with the crap service in Portsmouth? Texts barely getting through. Customers unable to send texts and 3G or worse in most of the city. Plus that automated useless rubbish on your phone line 202
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Gareth
(@mrgazlatico) reported
@Matthew_Wood85 @O2 I'm having calls just drop out after 1min and 6 seconds! Everytime only happened today @O2 any issues with networks in Leeds area?