O2 Outage Report in Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Surrey, England
The most recent O2 outage reports came from the following cities: London, Croydon, Cranleigh, Godalming, Merton, Dorking, Epsom, Caterham, Oxshott, Crawley and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Croydon |
||
| London |
Phone | |
| London |
Phone | |
| Cranleigh |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
@O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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✈️ B
(@_beckid) reported
from
Croydon, England
@O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?
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Lou 🐝 Lou
(@Stasisesque) reported
from
London, England
A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
@O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?
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Shani
(@shanianderson_) reported
from
Lambeth, England
@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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iyren
(@Silverlink_) reported
from
Crawley, England
I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2
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Nicky Green
(@Nickyquin) reported
from
Godstone, England
@CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.
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iyren
(@Silverlink_) reported
from
Croydon, England
@O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
Idk what's going on with @O2 signal atm, but for the last few weeks I have no data signal around Crystal Palace at all. Doesn't come back till I get down to Sydenham. Weird
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White Lotus Customs
(@wlcustoms) reported
from
Croydon, England
I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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✈️ B
(@_beckid) reported
from
Croydon, England
Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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wendyg4073
(@wendyg4073) reported
@swchef10 @O2 @ThreeUK I'm down in Kilmarnock am not the only O2 customer whose got shite service so time for a change
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Scott
(@swchef10) reported
@wendyg4073 @O2 @ThreeUK I've never had a problem anywhere with it apart from packed match days. They've usually got a deal on. Definitely worth having a look. I got a netbook free when I got my s21. It's about 40 a month. The sim only deals are where u save properly though
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🎶Caz 🎶
(@RandomCaz) reported
@O2 please can you update me when the mast in Leeds city centre will be fixed? Having issues for a while now and seriously considering leaving o2. LS2 8PL & LS1 6PJ #nosignal #nodata #dissatisfied
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B-RAD86 #FUT
(@BRAD861) reported
Prepare for the rant of a lifetime at @O2 and @DPDgroup_news for the **** show of what has been my mission in replacing my broken phone for the new @Google Pixel 6. So..... My Samsung broke on Friday last week. Half the front LED screen broken so virtually impossible to use.
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Larry Budd
(@larrybudd1) reported
Me - hey, they’s no mobile data signal here. @O2 - there “should be” Me - there isn’t O2 - let us text you a code Me - it won’t come through because there’s no signal O2 - we have checked your area and signal is fine. Okay bye. Repeat forever.
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Helena Barber
(@he13na) reported
@O2 spoke to a lovely lady called Donna tonight in your customer services team. She was very patient with my rubbish phone signal, called me back even though she was due to finish as you were closing and helped me sort my new phone out! #happycustomer #goodcustomerservice
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Effeffess... 🤬 #JohnsonOut
(@EBee_101) reported
@larrybudd1 @O2 I used to have this conversation with them all the time. Them "we've had no reports of an issue" Me "I'm reporting it" Them "There's a mast down" Me "it's been down all 87 times I've reported an issue. When are you going to sort the mast?" "..."
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Neil Back MBE
(@NeilBack) reported
@EnglandRugby @O2 All this is white noise, if the guys don’t know this at that level god help us?! I’m sure that the leaders within the team &/or coaches added some real detail which is what I’d like to hear 🤔👍
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Scott
(@swchef10) reported
@wendyg4073 @O2 @ThreeUK been with them for years and never had a problem. Decent deals too!
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SB Nans💋
(@nans_xo) reported
@O2 I need to speak to a manager and zee from customer service & repairs refuses to transfer me and that stupid Gruu is ******* rude! have also recorded the conversation for everyone to know how you treat your customers. RUN ME MY MONEYYY it’s now THEFT