O2

O2 Outage Report in Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Surrey, England 02/25/2026 16:55

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Surrey, England

The most recent O2 outage reports came from the following cities: London, Crawley, Thornton Heath, Esher, Worcester Park, Wallington, Kingston upon Thames and Croydon.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • ruthie82 Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

  • THE_COLSON Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • Jennifer03017 Jennifer Ferguson (@Jennifer03017) reported from London, England

    @O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

  • liezel_t ☆ Liezel ☆ (@liezel_t) reported from Merton, England

    Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

  • arsenalfantv5 arsenal fan tv 💜 (@arsenalfantv5) reported from Crawley, England

    @O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL

  • dergal Gerry White SEO geek (@dergal) reported from Redhill, England

    @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

  • Senhor_G__ Senhor G (@Senhor_G__) reported from Redhill, England

    @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

  • KnellTaylor Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    @O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...

  • electriccandles ⚡️Emma⚡️ (@electriccandles) reported from London, England

    @O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

  • Shaneyfirkins96 Shane (@Shaneyfirkins96) reported from London, England

    Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released

  • azhaarashraf Azhaar Ashraf (@azhaarashraf) reported from Kingston upon Thames, England

    @O2 Can you please help me as I can't send you a direct message

  • shanianderson_ Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • JackHumphreyKM Jack humphrey (@JackHumphreyKM) reported from Banstead, England

    @O2 are you having service issues?

  • turningleftfor Turningleftforless (@turningleftfor) reported from Guildford, England

    @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • iainwanderson68 i a i n (@iainwanderson68) reported

    @O2 Well, I would but I can't get on the internet because the signal's so bad. I could understand it being poor for a few hours, but not 4 days in a row. Shocking🙈🙈🙈🙈

  • andybrianx andy brian (@andybrianx) reported

    @virginmedia @O2 I've been with vm years signed up for O2 and activated and told me name and address doesn't match!! Really, one has a gap in the postcode so no Volt,really? Help!!

  • SukiandtheCity Suki, Bradley & Micky 👨‍❤️‍👨🐶 (@SukiandtheCity) reported

    @O2 hi there, I cancelled my contract and want it back but am not in the UK and can’t get make any calls only have WiFi help 🙃

  • alisonday1994 alison day (@alisonday1994) reported

    @O2 worst phone company ever! Been on hold for 45 minutes and someone answered at 20:02 and then cut me off because they Cleary wanted to go home! Customer service doesn’t mean anything with them

  • AMC92988260 AMC (@AMC92988260) reported

    @O2 Impossible to speak to anyone on your phone line, impossible to do what I need to do online. I want to pay off device plans, no upgrade, just make a payment. Please help

  • fevrier_justin JUSTIN FEVRIER 🇩🇲 (@fevrier_justin) reported

    @O2 My contract is up with you all paid up why Am I getting chasers for debt? 🤯🚩 14 years cont service btw

  • ClaireH93990710 Claire Holland (@ClaireH93990710) reported

    @O2 is there a network issue in the TR9 area? I've had no signal for weeks or 1-2 bars. I am missing important calls such as my son's school. When they ring, it goes straight to answer phone but doesn't show up on my phone until hours later that I've missed a call

  • STXMFORD chris (@STXMFORD) reported

    @O2 i keep going to fill in a keep my number form but i get emails back telling me that it could not be completed and i can never get through to anyone when i call customer service

  • weareembxrs nicole (@weareembxrs) reported

    @O2 was just on a call for over an hour to cancel my contract for it to CUT OFF. CANCEL MY CONTRACT

  • Dan_T_Mc Daniel Mc (@Dan_T_Mc) reported

    @O2 hi, I've been sent a sim only deal which I was told would have 15gb of data but it only has 5gb. The live chat doesn't work on your website and the phone line just says goodbye because I'm not reporting fraud! What a joke