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O2

O2 Outage Report in Risley, Warrington, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Risley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Risley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at O2

O2 is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 40% Phone (40%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Risley, England

The most recent O2 outage reports came from the following cities: Manchester, Bolton, and Wigan.

CityProblem TypeReport Time
Manchester Total Blackout 6 days ago
Manchester Phone 13 days ago
Manchester Phone 14 days ago
Manchester Phone 19 days ago
Bolton Phone 22 days ago
Manchester Phone 23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Risley, England

Latest outage, problems and issue reports in Risley and nearby locations:

  • AlanFarrimond
    Alan Farrimond (@AlanFarrimond) reported from Wigan, England

    @O2 No we don’t only have problems on match days as I’ve feed back to you previously. There’s no signal there all the time. You keep asking the same questions and keep telling us you’re working on up dating the mast but nothing changes.

  • AlanFarrimond
    Alan Farrimond (@AlanFarrimond) reported from Wigan, England

    @NoServiceHereUK @ranplan @GeospatialC @innovateuk @WarwickEngineer @DigiCatapult @UK_5G There has been no O2 mobile phone signal at the DW Stadium Wigan WN5 0UH for a number of years despite many @o2 customers and match attendees making complaints to the provider. Other mobile phone companies don’t seem to have the same problems #noservicehere

  • asid21
    A Sid (@asid21) reported from Salford, England

    @O2 why does your network never work. Can't wait to get back to @EE

  • HeyThereItsMoon
    Rachael Ruby 🦄 (@HeyThereItsMoon) reported from Manchester, England

    @O2 is there an issue with data in the Manchester area I cant send any messages over data 😥😥😥

  • Caolan1987
    Caolán Colton (@Caolan1987) reported from Manchester, England

    ******* sick of @EE and their pathetic signal. I pay FAR too much for this shit service. Contract up in January...@O2 talk to me....

  • Eclipse12002
    Lesley (@Eclipse12002) reported from Wigan, England

    @sharper040 @basher5000 @oSimplyStuart @O2 @DWStadium @LaticsOfficial I’m Vodafone, I never have any problems 🤔

  • Kimbow21
    Mrs K E (@Kimbow21) reported from Bolton, England

    @O2 Hi, yes I’ve spoken to someone but it’s still not sorted out . I’ve to ring back again which is awful. I was sent the wrong phone I sent it back Monday and it’s still not been received . I paid my last phone off so I could upgrade . I’ve been billed fo the wrong phone as well .

  • Kimbow21
    Mrs K E (@Kimbow21) reported from Bolton, England

    Please help me @O2 I’ve been trying to get through on the phone since Thursday . I was sent the wrong phone on my upgrade I’m being charged for it . I have sent it back and have prove . Many thanks 🙏

  • Duncan_Lewis
    Duncan Lewis 🎮🏆 (@Duncan_Lewis) reported from Sale, England

    @O2 Placed the order on Monday but just got a notification to say it will be delivered in a couple days! Thanks for your help 🙌

  • dondon_w
    Donna (@dondon_w) reported from Manchester, England

    @craigrookleeds @O2 I need my network because this contract ends tomorrow ffs

  • suemcgran
    Sue McGranaghan (@suemcgran) reported from Manchester, England

    @oneladyshow @O2 That’s true - friends I have who are on other networks don’t have this problem so not sure it’s because it’s busy x

  • J_P_Green
    John Green (@J_P_Green) reported from Bolton, England

    Anyone else had issues with replacement phones via insurance claims with @O2 - reported last week and as of today still no phones in stock even though they receive deliveries daily and also offering no alternatives!

  • bluemoo17
    👿🎃👻Elaine Fitzpatrick👻 🎃😈 (@bluemoo17) reported from Manchester, England

    @O2 my code will.not copy! Help

  • TimPartridge2
    {{{Tim}}} (@TimPartridge2) reported from Manchester, England

    @O2 please cancel contract for my number. That’s you notified.

  • lucemets
    Lucy Metcalf (@lucemets) reported from Salford, England

    @o2 Do NOT use #o2recycle it’s an absolute CON! I sent my perfect condition iPhone 7 to them on an offer of £115, only to recieve a revised offer today of £57 because they claim the screen is now cracked. It’s not their problem though apparently, I should speak to Royal Mail...

  • Hoiskiez
    Matt (@Hoiskiez) reported from Salford, England

    @MikAlexH @Chris_Stroud @O2 Yep totally agree! Can never get online in Manchester City centre even when it says I have 4G signal ... annoying!

  • AlanFarrimond
    Alan Farrimond (@AlanFarrimond) reported from Wigan, England

    @oSimplyStuart @PKendrickWIG @EmmaThommo @livesey99 @kevwafc @eaststandchris @johndanbatch @skintnortherner @O2 @DWStadium A month or so ago @o2 said they’d carried out work on the mast @DWStadium and that the reception should’ve improved, it hasn’t!!! there’s absolutely no signal at all inside the stadium!!!

  • lizkellettuk
    Elizabeth Kellett (@lizkellettuk) reported from Wilmslow, England

    @O2 Hi there. I’ve requested my code to cancel my contract as it seems that’s the only way. Please can you PM me as I have still received a bill. Thanks.

  • JimmyHHart
    James Hart (@JimmyHHart) reported from Wigan, England

    @oSimplyStuart @O2 @DWStadium @LaticsOfficial I'm with Tesco and they use the O2 masts, so this is crap as well

  • shuttsi77
    Richard Shuttleworth (@shuttsi77) reported from Wilmslow, England

    @O2 shocking service from o2 in Wilmslow. 5 new handsets through business and a few can’t be processed due to error. Assured error would be corrected today, it was but then it wasn’t. Messed up my morning yesterday, afternoon today and still two missing handsets.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Cullimore
    Darren Cullimore (@Cullimore) reported

    @O2 terrible signal at DT64PT Coverarge checker says full 3g and 4g. Correct. I have full bars, but it's like dial up and unusable. #SameSpeedAsCaptianSlow

  • alec2k
    alec ashworth (@alec2k) reported

    @O2 I'm trying to cancel my contract at the end of it online but can't see how

  • Vagabond1107
    ☭ 卡里德 🇨🇳 ☭ خالد🇸🇦 (@Vagabond1107) reported

    @O2 Every UK network offered it to their PAYG customers except your network do offer it as soon as possible

  • SaulHenry101
    Saul Henry 🇦🇶 ❤️🤍❤️🤍❤️🇦🇶 (@SaulHenry101) reported

    @alexbcann @motorolaUK @O2 Great progress already!! I'd love mine to begin with a 14, but I have to work down through 16 and 15 first

  • snowythepyro
    Kirsty (@snowythepyro) reported

    @o2 Placed order for my upgrade, website says "delivery within 1 week". Email "we've got news on your order" states "your order is out of stock" but no advice how to amend said order? Please help; my Huawei blew up on Monday and my backup Xperia has 12 hours' battery at a time.

  • trolly_dolly6
    sally (@trolly_dolly6) reported

    @O2 my phone is under warranty until the end of this year it’s not working properly and been told 3 weeks for repair without a replacement because of Covid! Not great when I’ve been a customer for many years - I know it’s your policy but feel phone should be replaced! 😡

  • LM_Illustration
    Lucy MacLeod (@LM_Illustration) reported

    @O2 My partner @dwayne_illo has received a shocking lack of customer care after he reported a fraudulent account in his name. Three months of waiting for fraud team to contact him and now problems with our mortgage application with the ‘debt’ on his record - @MarkEvansO2 HELP! 🙏

  • Cazvw99
    Carmel (@Cazvw99) reported

    @HT_95_ @O2 I have the exact same issues with O2! My internet coverage is shocking

  • steve5424
    Stephen O'Donnell (@steve5424) reported

    @owenb2020 @O2 No need to be so rude! Manners cost nothing.

  • LeanneRowe52
    Leanne Rowe (@LeanneRowe52) reported

    @O2 disgraceful customer service when trying to arrange a phone repair. Passed through to different people and I'm still no closer to getting the phone repaired!! 😡😡😡