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O2

O2 Outage Report in Risley, Warrington, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Risley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Risley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at O2

O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Risley, England

The most recent O2 outage reports came from the following cities: Manchester, Bolton, and Wigan.

CityProblem TypeReport Time
Manchester Total Blackout 2 days ago
Manchester Phone 9 days ago
Manchester Phone 10 days ago
Manchester Phone 15 days ago
Bolton Phone 18 days ago
Manchester Phone 19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Risley, England

Latest outage, problems and issue reports in Risley and nearby locations:

  • leannt1984
    Leann (@leannt1984) reported from Salford, England

    Hi @O2 I’m both a virgin media customer and have a pay monthly sim with O2 and i am struggling to sign up to Volt! Help!

  • DamonHoward17
    Damon Howard (@DamonHoward17) reported from Abram, England

    @O2 worst customer service in the world! Absolutely useless!

  • SteveyAsp
    Steve Aspinall (@SteveyAsp) reported from Runcorn, England

    Wow @O2 Customer Service is the worst I’ve come across

  • millswarrior
    Clare Louise Mills (@millswarrior) reported from Golborne, England

    Boring trip in to work this morning because my phone isn’t connecting to any 4G, and nothing will load on 3G so can’t check @O2 network status

  • kea11y
    Keally (@kea11y) reported from Bolton, England

    @O2 how can you sell a phone, take the money then tell the customer its not in stock and not tell them when it will be? Absolute disgrace of a company. Trying to get in touch with customer service is a joke.

  • franlatics27
    Fran Edwards (@franlatics27) reported from Wigan, England

    @O2 Sort the signal out in wigan please I feel like dial up Internet was better 20 years ago than my rubbish Internet at the moment. I'll be terminating my contract in a month if nothing happens ASAP been years now literally dead spots where nothing works

  • JonHurst15
    ⚽️ Jon BWFC Hurst ⚽️ (@JonHurst15) reported from Bolton, England

    @O2 I have done and no joy, paying 50 odd quid a month for crap signal and crap Internet signal everywhere I go, you want to help then help me cancel my contract for a service you are not providing 👍

  • TourdeMancBloke
    Tony R (@TourdeMancBloke) reported from Manchester, England

    Anyone got any suggestions on how to get a pac code from @O2 it's next to impossible to get through. Surely this is against @Offcom code of conduct? A comms network company that won't take customer calls!?! Anyone else having this problem? #ukmobile

  • BlennerK
    Kathryn Blennerhassett (@BlennerK) reported from Manchester, England

    Hello @O2 is there a problem with the network? My calls aren’t going through.

  • GeoffreyClewes
    Geoffrey Clewes (@GeoffreyClewes) reported from Bolton, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • lindsdaniels
    Linds (@lindsdaniels) reported from Manchester, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • mathew69
    Mathew Edwards (@mathew69) reported from Manchester, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • nuttyhill
    Patrick Veale (@nuttyhill) reported from Warrington, England

    @O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality

  • TourdeMancBloke
    Tony R (@TourdeMancBloke) reported from Manchester, England

    @BattyeB @EE I'm afraid I can't recommend @O2 even if they have good coverage where you are... you can't get any service from them. Been trying to get through for an hour this time #notfitforourpose

  • CherylManley14
    Cheryl Manley (@CherylManley14) reported from Manchester, England

    @O2 due a phone call from an engineer looking into my account at the very latest today. Rang in, lost signal, advisor had to call me back. Still nothing but yet bet you’ll take payment on time for poor service

  • TourdeMancBloke
    Tony R (@TourdeMancBloke) reported from Manchester, England

    @O2 how do you get through to you for a pac code. Been ringing for an eternity and still waiting. It's as if you're ignoring the call so i'll have stay. pretty cr*p service from a main mobile provider. Let me guess #hgvshortageexcuse or #covidexcuse #notfitforourpose @Offcom

  • violetibeh
    Violet (@violetibeh) reported from Manchester, England

    @O2 please can I understand my refund for an order has not been done? I spoke to a customer representative after a week now and been told that it’s not on your system so I can’t get a refund? So why was a deduction made from my account and why was a receipt issued afterwards?

  • welshapplefan
    Rob T 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉 (@welshapplefan) reported from Sandymoor, England

    @O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.

  • TourdeMancBloke
    Tony R (@TourdeMancBloke) reported from Manchester, England

    @O2 Too little too late @o2 it shouldn't take you 90mins to answer query and your chat was unavailable... I'll go to another provider who offers a better service #notfitforourpose

  • Dave_Dewy
    Dave Dewy (@Dave_Dewy) reported from Tyldesley, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Bakingwithjessd
    Jess (@Bakingwithjessd) reported

    @O2 can you advise what to do next. Have had no working phone due to an error your end for the last 7 days. 5 online chats and 4 calls later with each time telling me 24 hours and it’s still not fixed. Which department can I call now? Reaching my limit now as service is a joke.

  • DylanDavidson2
    Dylan Davidson (@DylanDavidson2) reported

    @O2 Hello, I just placed an order online it said there was an Issue but I have been issued with the legal docs via email can you help

  • lauralarmo
    Laura Larmo (@lauralarmo) reported

    @catherine_mayer @O2 Do you use Skype? Can that be used for that kind of customer service calls?

  • CathyHo61168888
    firehorse #RTTG (@CathyHo61168888) reported

    @catherine_mayer @O2 I’m sorry you have been mugged. Am glad you are relatively okay. Hope you have got all the help you needed.

  • LeanneHPatrick
    Leanne Patrick (@LeanneHPatrick) reported

    @catherine_mayer This is awful, I'm so sorry. I hope that @O2 can at least get a replacement phone to you quickly. It's an unfortunate way for me to have stumbled across your book but I'm glad that I have.

  • DianacBiggs
    Diana Biggs (@DianacBiggs) reported

    @catherine_mayer @O2 I’m so sorry to here this, Catherine. Glad to see @O2 responded so quickly - I really hope they can help and that you aren’t hurt 💛

  • allthingsFoust
    Dr Elisha Foust 🏳️‍🌈 (@allthingsFoust) reported

    @catherine_mayer @O2 Catherine, that is absolute ****. Xxxx

  • catherine_mayer
    Catherine Mayer (@catherine_mayer) reported

    @JacquelineAbbD @O2 My problem is getting @O2 to sort the replacement. They helped via Twitter to restrict old phone but haven't got in touch re new one. I'm stuck without their help

  • jaymoflymo
    Jamie Mac (@jaymoflymo) reported

    @O2 Strange as your Live chat team said there’s a mast problem in my area

  • marianwss
    Marian (@marianwss) reported

    @O2 Get back to me, how is my bill double this month, who asked you to charge me for Amazon music!! The audacity your services is sooooo slow and I barely have internet most days and have to use my WiFi, not happy at all