O2 Outage Report in Caterham, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (27%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (3%)
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TV (%)
Live Outage Map Near Caterham, Surrey, England
The most recent O2 outage reports came from the following cities: Caterham, London, Orpington, Oxshott, Crawley, Croydon and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Orpington |
Total Blackout | |
| London |
Internet | |
| Oxshott |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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AA Ron 🖤
(@Munden87) reported
from
Addington, England
Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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🖤 Kate 💛 Ne0nnet 🖤
(@Ne0nnet) reported
from
Croydon, England
Struggling with my 2 month old @SamsungMobile #s21 bought with you @O2 .... I've tried calling but my phone keeps cutting the connection off. I think the RAM is faulty as I can't run more than one app at a time (my S10 does with ease) please help!!
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
@TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!
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Guy Dorrell 3.5% Europhile #PR #electoralpact 👊
(@guydorrell1) reported
from
Croydon, England
Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
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David Robinson
(@Robinson92David) reported
from
Swanley, England
@EE the way who this company runs actually stinks wished i actually never ever returned back as a client! Its morally wrong. @O2 out performs you in everyway as a company. Really know how to ruin someones day
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Philip Haines
(@PhHaines) reported
from
Sevenoaks, England
@O2 I’ve made three attempts to call customer services on 202 and after passing through security you send me a link that is unable to assist, when I select “Get help” you drop the call. I NEED TO TALK TO A HUMAN. What number can I use to reach your customer services deoartment?
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Jackie Frost 🤍
(@Jackie_flash) reported
from
Lambeth, England
Hi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@O2 @NathFerguson @William251201 Been an o2 customer off and on fir years, never got anything... probably someone they want to impress fir more work...
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Kevin Newman
(@KevinWNewman) reported
from
London, England
@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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David Crompton
(@_DavidCrompton) reported
@O2 I am officially asking for case management for my issue. Your complaints dept managed to resolve my issue for 3 hours before I stopped receiving SMS from short numbers again. I’m back at square one and this requires case management.
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Ray Flaherty
(@RayFlaherty) reported
@O2 Thx for the reply but “new codes were added to the app earlier” doesn’t really explain anything. I went to @oneills_pub & the staff there told me that the o2 codes were not working so I was denied 2 free drinks for me & a friend. Why stay with o2 if things like this happen?
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Charles Roskilly
(@CharlesRoskilly) reported
@O2 @emmasanderson87 Hi o2, I'm glad to see you've replied to the tweet @emmasanderson87 sent 59 minutes ago.....just wondering why you haven't replied to my multiple tweets and DM's since 8:30am this morning. Your system of replying seems to be a mess. Second evening with no service for me!
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Dion Nicolaou
(@DionNicolaou) reported
@O2 I’ve been waiting 2 days for my data plan to activate on my Apple Watch. It still says plan activating. I hear lots of people have this issue! Why is it taking so long and please don’t say wait another 24 hours. This is a simple process that shouldn’t take forever!
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Chris Waites
(@Waites83) reported
@virginmedia @O2 Unless one person is on 02 and the other is on virgin mobile and their name is on virgin but the 02 customer pays the bill. Then you get nothing
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Nick Trask
(@Farmeronecow) reported
@O2 @virginmedia I'm an O2 customer as is my wife and we have the virgin oomph package in our home which is in her name, my question is will i qualify for the exclusive benefits?
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Moanin
(@LeoMartorana) reported
@O2 That’s a blatant lie. I only use 5GB and you have sent me this. Just so you know our roaming service is intended for short breaks only. If your usage continues like it is, we'll have to add extra charges to your next bill.
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Charles Roskilly
(@CharlesRoskilly) reported
@O2 @emmasanderson87 Hi o2, I'm glad to see you've replied to the tweet @emmasanderson87 sent 59 minutes ago.....just wondering why you haven't replied to my multiple tweets and DM's since 8:30am this morning. You're system of replying seems to be a mess. Second evening with no service for me!
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꧁ ꪊꪀ𝘬ꪀ᭙ꪀ ꧂
(@PinkhazeUnknwn) reported
@O2 @journeytom As annoying as it is you have all agreed to the terms and conditions haven’t you… so maybe take some ownership here yourselves for not reading. I don’t work for o2 and I’m not a customer but seriously lack of common sense here unless you’ve been completely mis sold
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Kate Smith
(@KatePinkSmith) reported
@O2 Are you joking me with this reply?! Wow. Read my timeline and DMs. You’ve lost me as customer. Please brief yourselves before reaching out to really frustrated customers.