O2 Outage Report in Caterham, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Caterham, Surrey, England
The most recent O2 outage reports came from the following cities: London, Croydon, East Grinstead, Bromley, Crawley, Surbiton and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Nicky Green
(@Nickyquin) reported
from
Godstone, England
@CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Shani
(@shanianderson_) reported
from
Lambeth, England
@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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✈️ B
(@_beckid) reported
from
Croydon, England
@O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
Idk what's going on with @O2 signal atm, but for the last few weeks I have no data signal around Crystal Palace at all. Doesn't come back till I get down to Sydenham. Weird
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Keith Lynn
(@Keith_Lynn) reported
from
Sevenoaks, England
@O2 can you please explain why the signal is so poor on the train, motorway & generally near where I live (TN26). I’ve just got back from Crete and the signals are brilliant 4G everywhere, so much so I was in the middle of a lake, top of a mountain & I get 4G???
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Lou 🐝 Lou
(@Stasisesque) reported
from
London, England
A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Lucy K-T
(@KnellTaylor) reported
from
Croydon, England
Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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✈️ B
(@_beckid) reported
from
Croydon, England
Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
@O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.
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iyren
(@Silverlink_) reported
from
Croydon, England
@O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
@O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.
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White Lotus Customs
(@wlcustoms) reported
from
Croydon, England
I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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iyren
(@Silverlink_) reported
from
Crawley, England
I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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yee yee
(@jessicaleahhhh) reported
@O2 I have an iPad on contract with a 1GB tariff. I was wondering is it possible to cancel the tariff and only continue with the device plan? I don’t use data when using the iPad
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Melissa Handford
(@MelHandford) reported
@O2 it seems impossible to speak to anyone for an answer on where my phone is which I am paying for yet have been without a phone for a week. Poor customer service, help required pls
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Lisa Teitler
(@dreamqueen8) reported
@O2 is something happening with your 4g service ? Mine not working at all
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lee
(@Doncaster_in_N) reported
@O2 anyone there to help at all?
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Rikki Glover
(@Rikki_Glover) reported
@O2 Are your customer care line to any advisors not open? I’ve tried and tried (saying literally anything I can) to get through to an advisor. Automated service just say ‘Goodbye’ and ends call. I require some urgent contact with an advisor over a refund
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sara
(@sarausman213) reported
from
Leeds, England
@O2 I’m wanting to use the cafe nero voucher code but it’s saying it’s been used when I haven’t used it can someone please help me with this
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🐺🐺 Kasey 🐺 Mother of Chaos
(@KaseyOwens5) reported
@O2 need help trying to organise a collection for my S10 for repair asap can only see 10%of the screen - I am using my old busted up s7 to contact. Please reply asap
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🦋
(@sophiamariaex) reported
@O2 when will your website and app be fixed I want to upgrade my phone but can’t due to the app and website not working? Thanks
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🐺🐺 Kasey 🐺 Mother of Chaos
(@KaseyOwens5) reported
@O2 have sent Dm please reply. Broken phone needs repairing asap
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rachelle
(@rachelbrennanx) reported
@O2 no one can hear me when I call and no one can hear me when they call. My phone notifies me of missed calls 2 hours after and it’s definitely not the phones problem because it works on WiFi.