Plusnet Outage Report in Epsom, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (67%)
-
Wi-fi (17%)
-
Total Blackout (8%)
-
E-mail (4%)
-
Phone (3%)
-
TV (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Bermondsey, Lewisham, Fulham, Redhill, City of Westminster, Southwark, Mitcham, Carshalton, Isleworth, Hounslow, Blackheath, Feltham and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
-
Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
-
Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
-
elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
-
Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
-
AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
-
Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
-
Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
-
Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
-
trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
-
Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
-
jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
-
Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
-
🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
-
Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
-
Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
-
Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
-
elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
JohnDaleMcAlli1
(@jdmc_alli1) reported
@Yorkshire73 @Plusnet Not working in Scotland
-
Jonathon Moreels
(@Jmoreels) reported
@HelenMy48 @Plusnet Same problem here!
-
NickMoyes
(@NickMoyes) reported
@StephBirdArt @outagedetect If this had been a bank's cash machine, it'd be all over the media. But who needs email to do business, eh? Over the years, #PlusNet has twice deleted my entire email Inbox through their failure to communicate properly that I'd exceeded their 1Gb limit. Terrible way to treat folk
-
Armen
(@karafact) reported
@Plusnet can you check and confirm the possibility that emails sent to us bounced yesterday and we won't see them now service has resumed? (Please don't ctrl+c ctrl+v answer as have done with previous tweets). Many thanks
-
Jonathon Moreels
(@Jmoreels) reported
@Plusnet I have seen your recent service update stating that we should be able to access our email now however I can confirm that I cannot. Any ideas? Outlook just says “connection to the server was interrupted”
-
Pete G
(@slave2gadgets) reported
@Plusnet Don’t pause for too long. You’ve got to sort out your bloody awful email service. I still can’t log in to Webmail. You are still an internet service provider aren’t you?? Or just a apology generating algorithm?
-
Marcus Green
(@HelloFromMarcus) reported
@Plusnet @AndyRead78 Guys, stop churning the same bland platitudes. You need to rebuild trust, before we all jump ship. "should" is doing WAY more heavy lifting than is needed. A little honesty here would help
-
FoxesandMore
(@PhotosOfFoxes) reported
@Plusnet I find it bizarre that @Plusnet has made no announcement at all about this lack of email situation. I have paid postage for an ebay sale and await the EMAILED label to print. £8 down the drain then? Or might you resolve the issue soon? Reply please!!!
-
Donna
(@donnasemmens) reported
@Plusnet and now we have email - except I can’t send any as the server is down and any sent during your 27 hour outage are missing. Beyond ridiculous for an ISP #hopeyoureproud #nocustomerservice
-
Steph Thorpe 💙 (⧖)
(@StephBirdArt) reported
@Plusnet Still no emails, saying still cannot log in etc. How long is this going to go on. We use it for business and its now causing problems.