Plusnet Outage Report in Walton-on-Thames, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (69%)
-
Wi-fi (15%)
-
Total Blackout (8%)
-
E-mail (5%)
-
Phone (3%)
-
TV (%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent Plusnet outage reports came from the following cities: Hayes, Slough, London, Kingston upon Thames, Camden Town, Fulham, Acton, Walton-on-Thames, Ealing, Paddington, Hounslow, Chessington, Wembley, Windsor and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Internet | |
| Slough |
Wi-fi | |
| London |
Internet | |
| Kingston upon Thames |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
-
Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
-
AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
-
🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
-
Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
-
Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
-
Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
-
Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
-
Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
-
Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
-
Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
-
Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
-
elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
-
elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
-
Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
-
Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
-
jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
-
trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Bpoool
(@Bpoool3) reported
@Plusnet How can you charge people extortionate amounts when they no longer have a contract with you?! Apparently it's cos I didn't cancel in time even though my contract has ended. And still they aren't cancelling it when I've already left!! Hoping to charge me more money?!!!?!
-
BigBearN
(@BigBearNPog) reported
@Plusnet I just switched to plusnet data and now twitter stopped working on data, do you know how to fix this?
-
Plusnet
(@Plusnet) reported
@dawnhudson19831 Good Morning Dawn I'm very sorry to hear that you are having problems with the broadband. Would you please send a DM with your account username so we can look into this for you. Joshua - Plusnet Sheffield
-
Jennie Grimwood
(@jennie_grimwood) reported
@Plusnet why have I been charged for making phone calls when I don’t even own a landline and never have…
-
Catherine/Cattie/Cathy/Cath/Cat
(@CatherineNikita) reported
@Plusnet Hi guys. My mum has booked an engineer to fix our Internet that has been down since Tuesday and Twice they have no showed? If we get a phone call update to book another, how can we guarantee they will show up?
-
johnny boy
(@jcdafc) reported
I have just been on the phone with john from plusnet, if you are thinking of changing network provider, go with plusnet brilliant and very helful well done Plusnet Always good service
-
Plusnet
(@Plusnet) reported
@Documark @mumma_val Hi there Mark, I'm really sorry that you've had such a poor experience with one of our advisors, please be assured that we will be feeding this back internally so that this doesn't happen in future. Could I get your plusnet username so we can do this? - Owen - Sheffield
-
Joanne Tang
(@joanneyhtang) reported
I've been a plusnet customer for several years and renewed my broadband contract in November on the same Unlimited Fibre Exta package yet the quoted contract average download speeds have dropped significantly and we have been struggling with WiFi in the last 3 weeks
-
Me
(@Michael81992344) reported
@Plusnet I migrated from John Lewis to Plusnet on 16th November 2022. Since then the Customer Operations Team, have changed the amount and length of my Tariff, 5 times ! Plus a payment was taken 10 days after I paid in advance and no one can tell me why. Nightmare! Come back BT
-
Chris Balfe
(@pitpasschris) reported
@DreyfusJames @OpenreachHelp Advised yesterday that Plusnet is ending its business broadband services and aims to switch me to BT. Having suffered from BT’s pathetic ‘service’ previously, and noted your comments in terms of the lack of improvement, I shall look elsewhere.